Diploma in customer service telephone etiquette-john academy

27/10/2017

Diploma in Customer Service: Telephone Etiquette - John Academy

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Diploma in Customer Service: Telephone Etiquette ( 6 REVIEWS ) 

457 STUDENTS

Are you aware of the importance of communication etiques? Do you know that there specially made etiquette for customer telephone …

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£249.00 £14.00

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1 YEAR LEVEL 3 - DIPLOMA COURSE BADGE COURSE CERTIFICATE

12

NUMBER OF UNITS

2

NUMBER OF QUIZZES

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11 HOURS, 40 MINUTES

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Diploma in Customer Service: Telephone Etiquette - John Academy

Are you aware of the importance of communication etiques? Do you know that there specially made etiquette for customer telephone service? If you are curious and want to know how to improve yourself to be able to communicate well, then this course will help you with that!

Description: When people noticed or realized that their communication skills speci cally telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the rst steps to gaining or improving a person’s phone etiquette is to know the di erent aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it.

There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are de cient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it e ectively since a lot of people do not realize they have little or no phone etiquette.

Who is the course for?

Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication and expressing their thoughts into actions.

People who are interested in learning more about communication.

Entry Requirement: This course is available to all learners, of all academic backgrounds.

Learners should be aged 16 or over to undertake the quali cation.

Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.

Before sitting for your nal exam you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

PDF certi cate’s turnaround time is 24 hours and for the hardcopy certi cate, it is 3-9 working days.

Why choose us?

A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognized accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of applying for NUS Extra Discount Card; 24/7 student support via email.

Career Path: The Diploma in Customer Service: Telephone Etiquette is a useful quali cation to possess, and would be bene cial for the following careers: Call Centre Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator.

COURSE CURRICULUM

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Diploma in Customer Service: Telephone Etiquette

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Module One – Getting Started

https://www.johnacademy.co.uk/course/diploma-in-customer-service-telephone-etiquette/

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00:30:00

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27/10/2017

Diploma in Customer Service: Telephone Etiquette - John Academy

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Module Two – Aspects of Phone Etiquette

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01:00:00

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Module Three – Using Proper Phone Language

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01:00:00

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Module Four – Eliminate Phone Distractions

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01:00:00

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Module Five – Inbound Calls

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01:00:00

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Module Six – Outbound Calls

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01:00:00

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Module Seven – Handling Rude or Angry Callers

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01:00:00

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Module Eight – Handling Intero

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01:00:00

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Module Nine – Handling Voicemail Messages

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01:00:00

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Module Ten – Methods of Training Employees

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Module Eleven – Correcting Poor Telephone Etiquette

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

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00:20:00

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00:20:00

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Mock Exam

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Mock Exam-Diploma in Customer Service: Telephone Etiquette

Final Exam

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Final Exam-Diploma in Customer Service: Telephone Etiquette

COURSE REVIEWS

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Diploma in Customer Service: Telephone Etiquette - John Academy

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