Customer service bundle course-john academy

01/11/2017

Customer Service Bundle Course - John Academy

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Customer Service Bundle Course ( 8 REVIEWS ) 

579 STUDENTS

Description: Customer service is the assistance provided by a business or company to clients who are interested in their products …

TAKE THIS COURSE

£279.00 £14.00

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1 YEAR INTERMEDIATE COURSE BADGE COURSE CERTIFICATE

20

NUMBER OF UNITS

0

NUMBER OF QUIZZES

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17 HOURS, 30 MINUTES

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CURRICULUM

REVIEWS

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01/11/2017

Customer Service Bundle Course - John Academy

Description: Customer service is the assistance provided by a business or company to clients who are interested in their products and services. This is very crucial in any business since this will show your customers and potential clients how you will help them to keep their satisfaction even after their purchases have been made. To become an expert in customer service, you need to have skills in communication which this course will provide. Learn both communication and customer service skills in this complete course that will help you provide your customers with the best customer service they could ever ask for.

Who is the course for?

Business professionals who want to maintain their integrity through customer service People who are interested in learning more about communication and customer service

Entry Requirement: This course is available to all learners, of all academic backgrounds.

Learners should be aged 16 or over to undertake the quali cation.

Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.

Before sitting for your nal exam, you will have the opportunity to test your pro ciency with a mock exam.

Certi cation: After you have successfully passed the test, you will be able to obtain an Accredited Certi cate of Achievement. You can however also obtain a Course Completion Certi cate following the course completion without sitting for the test. Certi cates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24.

PDF certi cate’s turnaround time is 24 hours, and for the hardcopy certi cate, it is 3-9 working days.

Why choose us?

A ordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; E cient exam systems for the assessment and instant result; The UK & internationally recognized accredited quali cation; Access to course content on mobile, tablet or desktop from anywhere anytime; The bene t of applying for NUS Extra Discount Card; 24/7 student support via email.

Career Path: The Customer Service Bundle Course is a useful quali cation to possess, and would be bene cial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator.

COURSE CURRICULUM

Basics of Customer Service

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Customer Service and Retention Templates

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Customer Service & Retention Checklist

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Customer Service Checklist

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01:00:00

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00:30:00

Providing Customer Service

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First Lesson

https://www.johnacademy.co.uk/course/customer-service-bundle-course/

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01/11/2017

Customer Service Bundle Course - John Academy

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Second Lesson

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01:00:00

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Third Lesson

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00:30:00

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Fourth Lesson

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00:30:00

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Fifth Lesson

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01:00:00

Telephone Etiquette

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Module One – Getting Started

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00:30:00

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Module Two – Aspects of Phone Etiquette

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01:00:00

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Module Three – Using Proper Phone Language

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01:00:00

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Module Four – Eliminate Phone Distractions

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01:00:00

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Module Five – Inbound Calls

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01:00:00

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Module Six – Outbound Calls

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01:00:00

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Module Seven – Handling Rude or Angry Callers

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01:00:00

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Module Eight – Handling Intero

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01:00:00

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Module Nine – Handling Voicemail Messages

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01:00:00

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Module Ten – Methods of Training Employees

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01:00:00

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Module Eleven – Correcting Poor Telephone Etiquette

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01:00:00

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Module Twelve – Wrapping Up

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00:30:00

ce Calls

Mock Exam Final Exam

COURSE REVIEWS

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Customer Service Bundle Course - John Academy

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