WELCOME HOME
Welcome Home.
It is our pleasure to congratulate you on the purchase of your new home and welcome you to Rockpool Rainbow Bay.
We are excited for this phase in the development and to see you take ownership of your residence.
With over a decade experience in delivering luxury residences, Joe Adsett Architects are passionate about offering a uniquely personalised experience through a collaborative approach. We pride ourselves on our timeless, and enduring residential offerings which represent the bespoke requirements of each purchaser.
The Rockpool residences are the finest example of elevated luxury. Designed with the highest level of detail, each residence embodies the essence of sub-tropical modernist architecture, blending elegant minimalism with timeless sophistication in one of Australia’s most iconic destinations.
Rockpool takes inspiration from the calm, idyllic ocean waters and seeks to create a clear connection with its environment through strategic design and lush landscaped areas. Internally sees a seamless connection between indoor and outdoor living, designed with emphasis on a refined coastal lifestyle. The tonal colour scheme blends with accents of timber and concrete with curved walls, fluted joinery, and marble benchtops throughout.
We know the settlement process can be a busy time, and we want to ensure your move-in experience runs as fluid as possible. This guide provides you with all the necessary information you need to make the most of your new home.
Again, we congratulate you on your purchase and hope you enjoy your new residence in Rockpool Rainbow Bay.
GENERAL ROCKPOOL
On behalf of Joe Adsett Living Pty Ltd, we are pleased to welcome you to Rockpool Rainbow Bay. This guide provides a wealth of information about your new home, Rockpool’s facilities, services, and moving in guide to help you make the most of your new home.
T he Customer Concierge team at Lagune are here to assist you with all settlement related items and can be contacted on:
Joe Adsett Architects Customer Concierge rockpool@joeadsett.com.au
The Body Corporate
Archers Body Corporate have been appointed as the Body Corporate Manager for Rockpool CTS. Archers will be able to assist you with enquiries relating to the management of the building, for example, financial management, roll and records, insurance, committee meetings, and annual general meetings. The first Annual General Meeting will be held when the Body Corporate is formed. We encourage as many of you as possible to join the Body Corporate to ensure the smooth running of the building.
Archers can be contactable on the below:
Archers Body Corporate www.abcm.com.au info@abcm.com.au or 07 3220 9400
The Manager, Archers Body Corporate, GPO Box 3025 Brisbane QLD 4001
The Builder
Building Emergencies
The Builder of Rockpool is Tomkins Commercial QBCC License 61959. Tomkins Commercial can be contacted on:
Tomkins Commercial & Industrial Builders Pty Ltd customercare@tomkinscommercial.com.au 07 3267 0694
In the event of an emergency (for an example, a burst water pipe, gas pipe leak or bare electricity wires), please contact Tomkins Maintenance on:
Tomkins Maintenace Team Monday to Friday 8.30am-5.00pm customercare@tomkinscommercial.com.au & 07 3267 0694
I f something affects the liveability of your apartment (i.e. leaking taps), please let the Tomkins Commercial team know immediately. Please be mindful, if an emergency trade is called out for any reason that is deemed to be a standard maintenance issue or user error rather than an emergency, you will be required to pay a service fee.
Emergency Contacts - After Hours ONLY (DO NOT call if not an emergency):
• Going Up Lifts (Lifts) - 0420 455 699
• Instyle Electrical (Electrician) - 0411 987 195
• Multicool Projects (Air-conditioning) - 0431 778 392
• Steel-Line (Garage Doors) - 0408 491 302
• Wastech (Waste Management) - 0418 606 809
• Blue Mojo (Plumbing) - 0417 919 198
• YY Windows (Glazing) - 0481 959 999
• Sprinkler System (Prime Fire) - 0419 543 508
• Electrical Alarm System (DC Fire) - 0415 970 463
For fire, severe electrical faults, or severe flooding that could cause danger, call 000 for emergency services.
Maintaining the aesthetic at Rockpool
Lockers
The Pool Area
The Gym
To ensure the overall image of Rockpool is maintained and your apartment is protected, some rules do apply. Please ensure any laundry or signage on your balcony is not visible to any other apartment or common / public area. Please gain formal approval from the Body Corporate before ordering blinds and curtains to ensure your desired product complies. All external blinds must be checked by the Body Corporate to be fire rated.
Lovelight have installed several Rockpool apartments with blinds. For a quote, please contact: Nick Marshall - nmarshall@lovelight.com.au or 0432 261 322.
I f you wish to carry out any works within your apartment or balcony you need consent from the Body Corporate and you should read the Rockpool By-Laws carefully. The walls and floor coverings are an integral part of the fire rating and acoustic properties of the building. You must consider if any work will affect these properties of the building. You should have a professional builder and acoustic consultant undertake a review of any works. Any amendments to the building may void any warranties provided.
We recommend that wall fixings are attached by a professional tradesperson. Do consider the weight of the item being hung. An appropriate detection device should also be used to avoid fixings hitting electrical cabling or plumbing.
I f you would like to keep a pet at Rockpool, you need written approval from the Body Corporate. The Body Corporate will need to deem that the pet does not affect the peaceful enjoyment of other residents and complies with the Rockpool By-Laws. Any approved pets will need to be on a lead at all times within communal areas of Rockpool.
Your mailbox is located outside the front entrance of the building, and does require key access.
There are individual storage lockers located on Level 1. You will receive a key for these upon settlement.
The pool area can be used between the hours of 6AM and 9PM.
If you notice any problems/changes to the pool, please contact the Body Corporate immediately. Please familiarise yourself with the CPR sign located in the pool area. Glass and breakable items are prohibited from the pool. Please ensue pool gates are closed at all times and there are no objects that would allow children to access the pool unattended.
The gym can be used between the hours of 6AM and 9PM Please ensure you bring your own towel and wipe down equipment after use. If any of the machines are malfunctioning or you notice issues, please contact the Body Corporate.
GENERAL Carparking & Visitor Spaces
Residential car parking for this building is located on Basement 1 (B1) , Basement 2 (B2) and Basement 3 (B3). Residential car parking in these areas is only available if a car park has been allocated to your apartment. You must not park in any areas that are not allocated to your apartment. The car park areas have a car clearance height of 2.3m.
Level B1 is available for visitor and disabled parking in the designated visitor and disabled parking areas only. Visitor Carparking will be open from 7am7pm (outside of these times, visitors will need to buzz the intercom).
Disposing of Rubbish
Refuse chutes are located on each level for general waste.
General Waste
• Should be sealed in a plastic bag
• Can be disposed of down the garbage chute
• Glass should be removed as this is a safety concern
To avoid a fire hazard, unwanted odours and stains, please do not leave garbage that does not fit down the chute in the refuse room.
Recyling Waste
• Should be rinsed with water before disposal
• Can be disposed of in the bins provided in the basement.
SERVICES
Your new address
Making your connection
Your new address is:
Your Apartment Number, 154 Marine Parade, Coolangatta QLD 4225
Service Where’s the meter?
Who will send me an invoice? How will the costs be determined?
Electricity Common area hallway Origin Energy Based on consumption
Water Common area hallway Queensland Urban Utilities (QUU) Based on consumption
Air-conditioning Ceiling space of apartment Origin Energy Based on consumption
Hot Water Common area hallway Origin Energy Based on consumption of water and consumption of gas to heat the water
Electrical Cooktops No meters provided Origin Energy UMA (unmetered appliance)charged daily rate
How to connect
O rigin Energy has been contracted by the Body Corporate to carry out the billing administration for electricity, gas, hot water and air-conditioning.
• To connect your utilities please call Origin direct after you have settled on your apartment.
• You will need to ensure you have contacted Origin within 5 days of settlement to ensure your power remains connected.
Your first invoice will be issued upon receipt of your application and will include some applicable fees and a security deposit.
Internet and TV Points
T he National Broadband Network (NBN) offers fast internet connection and is available to Rockpool. You can connect to the NBN by contacting your preferred internet provider. The NBN distribution unit box is located within a cupboard or robe in your apartment and is where you connect a router or modem. Your service provider may proivde or sell this device to you.
Behind each data point in your apartment should be a hand written number. This number correlates to the same number within the distribution unit. Rockpool has been registered with NBN as “154 Marine Parade, Coolangatta”. For more information on NBN you can visit www.nbnco.com.au or contact 1800 687 626.
Both Free to Air and Foxtel television points are installed in your apartment adjacent to each other. Contact Foxtel on 1300 558 679 or via www.foxtel.com. au to set up an account and make a connection.
SAFETY, SECURITY & KEYS
Security System & CCTV
Rockpool’s integrated security system comprises a closed circuit television (CCTV), fob key access and audio intercom system. The residential security systems are co-ordinated and monitored by an ‘external security company’ elected by the Body Corporate.
C losed circuit cameras, record all activities in security sensitive common areas. Areas that are typically covered by security cameras include each basement level, the lobby, front building entry, and the internal area of the lift. Security cameras cannot observe activities within individual apartments.
FOB Keys
Audio Intercom Access
Window & Balcony Safety Fire Safety & Evacuation Plans
Your apartment is issued with 3 fob keys that are coded to provide access only to your direct residence and common areas (basement levels and lobby). Leaving fob keys near a magnet or direct sunlight can cause them to malfunction. Please contact Archers The Body Corporate, to:
• Request any additional access fob keys
• Notify of a lost or stolen fob key
The audio intercom system controls guest entry at Rockpool’s main entrance. Guests have a predetermined time to enter a lift and press your apartment’s floor number before they will need to re-dial for access.
The windows within your apartment have been designed to help prevent accidental falls by children. There are no operable sliding windows at Rockpool.
The back door of your apartment is a fire door, and there is strict legislation dictating the type of locks that can be installed. Please do not change any of the locks on this door. Non approved / tested door hardware may result in the fire door no longer complying with its fire tested rating.
All common areas, inclusive of hallways and fire exits, must be kept free from obstruction at all times. Personal belongings including shoes, plants and decorative items are not permitted to be left in these areas. The Fire Evacuation Plan explains the steps you are to follow and identifies appropriate exits in the case of an emergency. If you would like a copy of any Fire Evacuation Plan, please contact Archers Body Corporate, Rockpool’s Body Corporate Manager.
Your apartment is fitted with smoke alarms. These have been tested for compliance prior to your settlement. It is a requirement that the batteries are tested annually. The Body Corporate will be in touch to organise this. If the smoke alarm emits a ‘chirp’ sound, do not ignore this - please have the battery replaced.
MOVING IN
Receiving Your Keys
Access for Moving In
Protecting Your Apartment
Protecting the Common Areas
Lift Dimensions
What to do if your furniture won’t fit inside the lift?
Once you have settled your apartment, your keys will be made available to you by the Customer Concierge Team at Joe Adsett Architects. The team will present you with your keys, carpark swipes, warranties and handover pack when you arrive for move in. Please meet the Customer Concierge team in the Rockpool Lobby at the arranged time.
Before moving in, you must make a booking for lift access with the Joe Adsett Architects Customer Concierge via rockpool@joeadsett.com.au. The Joe Adsett team will send out a booking invite. It is important to make this booking as you will need to have the lift locked for your removalist to use, and we can only accommodate limited number of residents moving in at a single time period (with removalist trucks taking up space in the carpark and lobby). The Joe Adsett Concierge team will provide truck access and parking information.
PLEASE DO NOT BOOK YOUR REMOVALIST UNTIL YOUR SETTLEMENT DATE IS BOOKED IN BY YOUR LAWYERS
O nce you have moved into your new apartment, any marks, dents or scratches that occur to walls or surfaces are the owners responsibility.
Here are some hints to help protect your apartment:
• Avoid scuffing, chipping or knocking walls, door frames and ceilings by putting protective covers/ towels on items with sharp corners or edges
• Do not drag heavy items across carpets, tiles or any flooring
• Apply felt pads to moveable furniture in living areas to minimise reverberating noise to residents below
Protect the common areas from damage as any damage caused will be fixed at your cost and payable at the time of damage.
Lift Door Clear Opening Width 1000mm Clear Opening Height 2100mm
Lift Internal Wall handrail to Wall handrail 1325mm Width: Wall to Wall (excluding handrail): 1450mm
Lift Internal Length/Depth 2000mm Height 2500mm
FREIGHT PARTNERS FOR DELIVERIES USUALLY RECOMMEND A DINING TABLE THAT IS THE LENGTH OF THE INTERNAL HEIGHT OF THE LIFT. FOR THIS INSTANCE, A 2.4M TABLE IS RECOMMENDED FOR ROCKPOOL.
B efore you move into Rockpool, please ensure that you have checked the lift dimensions to ensure that your belongings will fit inside the lift.
I n the unlikely scenario that your furniture does not measure correctly to fit in the lift - please do not take it to Rockpool in your removalist. We cannot guarantee your items will be secure if they are left outside of your apartment (i.e. in the lobby entry or on the street level).
If you have any queries about this or are unsure about a certain item, please also contact your preferred removalist and detail the items dimensions along with the lift dimensions above.
Check Your Removalist
We encourage buyers to:
1. Check reviews they may have on their website and social media pages
2. Check if they’re a member of the Australian Furniture Removers Association (AFRA)
3. Ensure they offer you appropriate insurance cover
Move-In Rubbish
D uring the initial move-in period, recycling bins will be located in the loading dock for you to dispose of any excess cardboard boxes. Boxes must be flat packed before placing them in the bin.
Do not leave empty boxes lying in the lobby, carpark or by the side of the rubbish bin. All empty boxes and “removalist” rubbish must immediately be disposed of.
Please contact the Customer Concierge Team if there are any issues with bin overflow during this peak period of bin usage.
Don’t forget to let people know you’ve moved
Insurances - set up before you move in
Here’s a short list of some of the key people that you will need to let know that you have moved address:
• Joe Adsett Architects Customer Concierge Team
• Your Bank
• Your insurance company (contents insurance set up)
• Your insurance company (car insurance)
• The Department of Transport and Main Roads
• Your Employer
• Your school
• Your mobile phone provider
• Your family and friends
• The Taxation Office
• The electoral commission
P rior to settling on your apartment and moving in at Rockpool, it is critical to ensure all your insurances are in play:
1. Check all reviews and websites of your preferred supplier of insurance
2. Check what is covered in your insurance policy
3. Ensure you have your contents insurance locked in before you start living in your apartment
MOVING IN
Moving Checklist
Before
the Big Day
Book Movers
Order / buy boxes - look for good quality ones to ensure that fragile items are safe
Buy bubble wrap and tape
Book storage if required
Book cleaners if required
Colour code and label boxes with room (note whats inside boxes)
Give each box a 1-5 star rating so you unpack the most important boxes first
Create a moving caddy with all you’ll need: keys, garage openers, scissors, Sharpie, labels, Stanley knife, packing tape, screwdriver, hammer, allen keys, ziploack bags with screws, nails etc.
On the Big Day
Keep a box or two with all the essentials - fresh linen for each bed, toilet paper, hand towel, hand soap, paper plates, plastic cups, toiletries, medication, tissues, kitchen sponge, all-purpose cleaner and a bottle opener/corkscrew
Tape cables to the back of each appliance
Buy bubble wrap and tape
Book cleaners if required
Arrange help for the kids and / or pets
Have cash on hand for any essentials - water, snacks etc
Dispose of remaining rubbish
Clean. Also run the vacuum cleaner over the new place before boxes arrive
Turn off water and heating / air-conditioning
Final walk-through - check back of closets/ cupboards / drawers
Lock all doors and windows
Get the movers or friends to help you put together the beds and sofa - it’s the last thing you want to be doing late at night
Unpack one room at a time so you have somewhere that is entirely done to retreat to, when you need a short break
DEFECTS & MAINTENANCE
EMERGENCIES
For fire, severe electrical faults, or severe flooding that could cause danger, remember to always call 000 for emergency services.
Defects Overview
Notifying us of a Defect
What is a Defect?
General Maintenance Items (Not a Defect)
Emergency Defects
Your apartment has had multiple rounds of meticulous inspections and testing for possible defects by the Joe Adsett team and Tomkins.
PRIOR TO SETTLEMENT:
You will be given the opportunity to inspect your apartment for defects during your pre-settlement handover inspection. We encourage all buyers to review their apartment thoroughly. Any scratches, chips, dents, stains, or marks in any surface, covering or fixture or fitting - must be notified formally in writing to the developer at Rockpool@joeadsett.com.au - prior to your settlement. We cannot fix minor defects (scratches, chips, dents, stains, or marks etc), if we are notified of them after settlement.
POST SETTLEMENT:
I f any defects become apparent in your apartment, please e-mail your defect list to the Tomkins Maintenance team at rockpool.defects@ tomkinscommercial.com.au and cc’ in the rockpool@joeadsett.com.au email. The builder will contact you directly to arrange for access into your apartment and have the item inspected and rectified.
Tomkins Maintenace Team (12 months defect liability period) customercare@tomkinscommercial.com.au & 07 3267 0694
Examples of minor defects (but not limited to)
• Bubbles in the paint
• Water is ponding and not falling to the shower waste
• Windows are not operating smoothly
• There are plumbing leaks
If you would like to know more about what constitutes a defect, please contact Joe Adsett Architects Customer Concierge via rockpool@joeadsett. com.au prior to your settlement date.
G eneral maintenance items are not defects. These are the responsibility of the owner. Examples of general maintenance include:
• Smoke alarms beeping - do not forget to change the batteries
• Blown light bulbs
• No power - check your appliances have not triggered the safety switch. Check with the electrical provider
• Curtains or blinds have fallen down
• Appliances including your oven, cooktop, air-conditioner, dishwasher - please carefully read the manuals provided and contact the supplier direct
I f something affects the liveability of your apartment (i.e. leaking taps), please let the Tomkins Commercial team know immediately. Please be mindful, if an emergency trade is called out for any reason that is deemed to be a standard maintenance issue or user error rather than an emergency, you will be required to pay a service fee.
Tomkins Maintenace Team Monday to Friday 8.30am-5.00pm customercare@tomkinscommercial.com.au & 07 3267 0694
For fire, severe electrical faults, or severe flooding that could cause danger, call 000 for emergency services.
CARE AND MAINTENANCE
Care and Maintenance Tips
Preventing blockages in the drainage pipes
You will be provided with appliance instructions, manuals and warranties on a USB stick as part of your Guide to Living in Rockpool at settlement. Please refer to the full supplier warranties and care manuals to ensure you are maintaining your apartment fixtures in accordance with supplier recommendations and to avoid warranty issues. Below are a few tips to help you care for your apartment fixtures and fittings.
Being a multistorey residential building, there are line feeds from the apartments into the waste stack. What is poured down your sink has an impact on the plumbing to the entire building. You can help by taking measures to prevent blockages.
Warning signs of plumbing problems include odours from the sink, gurgling water and slow draining water.
In the Kitchen:
• Pour oils into sealed containers / jars and dispose securely in the rubbish
• Wipe grease and food from pots and pans using paper towels before rinsing
• Use the drain plugs to catch food waste
• Rinse dishes under hot water
• Clean dishes with hot soapy water
• Routinely pour boiling water down the drain
In the overflow and laundry
• Keep drains clear of hair and soap residue
• Do not overdose the measure of washing powder in the machine
• If your apartment has a smell coming from this areas clear the waste by pouring a bucket of fresh water or diluted disinfectant down your bathroom and laundry tub sinks
Cleaning and Maintaining Your Apartment
Warranties
C leaning and Maintaining Your Apartment
• Regularly clean all joinery and hardware to avoid build up of dirt
• Use warm soapy water and a soft dry cloth to gently wash surfaces
• Dry surfaces with a clean soft cloth
• Cleaning solutions and powder s that are caustic or abrasive may cause damage on certain surfaces and void your supplier warranties
• Remove stains immediately and in accordance with supplier recommendations
• Check all supplier warranties and care manuals for detailed cleaning and maintenance recommendations
Generally, a wipe down of all door handles, and joinery is advised every 2 months to remove any salt that has been deposited through the marine environment. A rinse down of the external glass and windows is also advised every 3 months to clear off salt residue.
Warranties are provided by various product manufacturers for varying periods. These will be provided to you at settlement by the builder, Tomkins.
Should you have an issue with your appliance, follow these steps:
• Ensure the appliance is plugged in / switched on. Power Points can be hidden in cupboards or under benches
• Follow directions provided in the instruction manual for operation
• Contact the manufacturer if an issue arises and arrange a service call
Operating Your AirConditioning
Your apartment is fitted with a chilled water air-conditioning system. The system has the capacity to heat and cool and is thermostatically controlled and operated via a control panel.
Tips for efficient operation of your air conditioning system:
• Follow the manufacturer’s instructions
• The temperature setting should be set at a comfortable temperature for the season, 23 degrees is the recommended level
• Extremes of temperature require the system to work harder and use more power however does not make the room cool or heat faster
• When cooling, reduce the external heat load from the sun by closing the internal and external blinds and lourves
• When heating, open the external and internal shading so the sun can assist heating the apartment during the day
• Close the windows and doors. Heat loss or cooling loss through open windows and doors makes the air conditioning system work harder, and may also cause condensation leaks from the supply air grills
• Clean the return air grill located in the ceilining seasonally to maintain efficient operating of the unit
Care of the Marble IMPORTANT
We have been advised by the builder, that It is extremely important to ensure that you care for the stone in your apartment. Please do not apply any unnecessary forceful pressure on the stone. Similarily, it is extremely important to make sure that you do not sit on top of, or put pressure on, the bench tops due to their delicate nature. Please take extreme care to maintain these beautiful interior finishes in your apartment.
The natural stone will be sealed, however its not bulletproof - it should be washed with a clean soft cloth and fresh warm water. Periodic washing with warm water and mild detergent to remoe ay residue is advised. Additional sealing of the stone through the ‘marble man’ every 12-24 months is recommended.
Use a coaster under all glasses and clean up any spills immediately. Some foods contain acids which will etch or dull the stone surface. Do not place hot items directly on the stone surface.
38 Warry Street, Fortitude Valley, QLD 4006
(t) 07 3194 7696
www.joeadsett.com.au
WELCOME HOME
This brochure is intended as a guide to moving in. The information contained in this document is subject to change and is a guide only. Whilst all reasonable care has been taken in providing this information, Joe Adsett Architects Pty Ltd and its related companies and their representation and agents accept no responsibility or liability to any person seeking to rely on any information, project, advice, or opinion provided in this document for any loss, damage or claim suffered by any such person. JOE