Jester B. Espinosa
Mandaluyong City, Metro Manila, Philippines
Email: jester.espinosa524@gmail.com | Phone: 0925 779 0592
LinkedIn: linkedin.com/in/jesterpreneur
Professional Summary
I am a seasoned BPO leader with over 14 years of experience in telesales, training, customer service, and people management. My career has been built on delivering results through performance coaching, training facilitation, client relationship management, and process improvement. I specialize in building high-performing teams, driving KPIs, and ensuring operational excellence across diverse campaigns in both B2B and B2C environments.
Core Competencies
- Team Leadership & Performance Coaching
- Sales and Telesales Operations
- Training Design and Facilitation
- Client Relationship Management
- Process Improvement & SOP Development
- Conflict Resolution & Emotional Intelligence
- Communication & Negotiation
- CRM and Sales Tools Proficiency
Key Experience Sales and Process Trainer
One Tru Group | Feb 2025 - Present
- Designed and facilitated a five-day onboarding curriculum for outbound sales agents under That's Great
- Achieved above 80% passing rate for trainees through structured modules, mock calls, and targeted coaching
- Collaborated with operations and QA to align training with live performance data and client expectations
- Created SOPs, training materials, and engagement activities to support retention and performance
Telesales Supervisor
Nutral Herbal Corporation | Aug 2024 - Jan 2025
- Managed a team of telesales agents, ensuring daily sales targets and customer satisfaction goals were met
- Conducted daily coaching, huddles, and performance tracking
- Led incentive strategies to motivate and improve rep productivity
Apprentice Team Lead / Sr. Subject Matter Expert
Movate Philippines | Aug 2022 - Jul 2024
- Supported 10 Account Managers in a commercial B2B campaign (Fusion Connect)
- Conducted pipeline reviews, performance reports, and escalated support
- Delivered floor training and guided new hires through call simulations and side-by-side coaching
Technical Support & Sales Experience
- TDCX Philippines - Technical Support Advisor for Apple
- Full Potential Solutions - Sales Business Manager for Ooma VOIP
- Telus International - Technical Support Representative III for Google Suite
- EXL Service Philippines - Account Manager for YRC Freight
Team Leadership (Early Career)
- Global Homeshoring Inc. - Team Lead for a SaaS B2B campaign
- Sykes Asia Inc. - Customer Service Representative for Verizon
Leadership Highlights
- Over 8 years in supervisory and training roles
- Managed and mentored diverse teams in sales, customer service, and account development
- Designed people-first training programs that enhanced productivity and agent retention
- Recognized for proactive leadership, clarity in communication, and results-driven coaching style
References
Available upon request
(Maria Mervelyn Lu - Project Manager, John Michael Cruz - Team Lead, Kevin Schroeder - Director, Fusion Connect)