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KPI Report March 2018

Page 6

05 BURLESON RECREATION CENTER

MARCH

PROGRAM HIGHLIGHTS

AQUA EGG HUNT We had 160 egg hunters at the 2018 Aqua Egg Hunt. The event was a ton of fun and a huge success! The kids enjoyed exploring the water as they filled their nets with eggs. One lucky child in each group found The Golden Egg and collected a special prize on their way out.

BUNNY DAZE Bunny Daze 2018 hosted around 500-1000 people this year. The event turnout was great. There were many activities for all ages. This event included Easter egg hunting, trips around the facility on a train, Easter candy from vendors, fun carnival style games, sno-cones, and pictures with the Easter Bunny.

FINANCIAL GOALS

STATUS

Increase corporate membership revenue by 5% Increase PPF revenue by 5% Achieve 80% cost recovery at the BRiCk

On Track Lagging Not on Track Not Started

CUSTOMER SERVICE GOALS Maintain 95% or better customer retention @ BRiCk Increase BRiCk general membership by 5% Resurface Gym Floor BRiCk Website Redesign Facility Hours Expansion - 1 Hour Added Replace Carpet in Locker Rooms Replace Pool Lift to Improve Accessibility Install Turnstile System Evaluate 24hr Operations M-Fr

FAST FACTS FY 16-17:

NUMBER OF EMPLOYEES: 62

ANNUAL BUDGET AMOUNT: $2,600,156

NUMBER OF SPECIAL EVENTS: 25

NUMBER OF PROGRAMS: 101

OPEN HOURS PER WEEK: 98.5

EMPLOYEE SATISFACTION:

89%

11%

0%

0%

THIS REPORT IS GATHERED ON A QUARTERLY BASIS: RESULTS FROM 1ST QUARTER


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