KPI Report March 2018

GNINRAEL GNOLEFIL DNA NOITAERCER

BURLESON

MONTHLY KPI REPORT: MARCH

CONTENTS

TABLE OF

1

TABLE OF CONTENTS

2

MEET OUR STAFF

3

MISSION & VISION

4

RECREATION & LIFELONG LEARNING

5-6

BRICK

7-8

LIBRARY

9-10

BURLESON UNIVERSITY

11-12

PARKS & CAPITAL PROJECTS

13-14

CHISENHALL & HIDDEN CREEK

15

SENIOR CENTER

16

RUSSELL FARM

17

VOLUNTEERS & OPERATION REMEMBER

APPENDIX

ADDITIONAL PROGRAM HIGHLIGHTS

02

MARCH

MEET OUR STAFF KAREN MARTIN Karen has recently written an Amazon online book titled The Pirate Princess (Sovereigns of the Seas Book 1). She is also co-chair for the Star Wars Extravaganza being held May 4th at the Burleson Recreation Center.

She is knowledgeable, imaginative, and especially helpful with patrons. We appreciate the work she does to make our Circulation Department run smoothly.

ANDREA GORDON CUSTOMER SERVICE ATTENDANT Andrea Gordon received employee of the month for the month of March. Andrea does a great job working the Admin desk, Homeschool PE, Fun camps, and helping around the facility anytime we ask her to.

Andrea is always willing to cover shifts at the last minute!

SARA DUELLO LIFEGUARD Sara Duello has been a Lifeguard at the BRiCk since May 2017. Sara is always on time, takes initiative, is reliable, and continues to have a positive attitude. Sara continues to improve her lifeguard skills and is an asset to our team.

03

MARCH

Our Vision

To support a vibrant and healthy community with opportunities to learn, grow, and play for everyone.

Our Mission

To make a positive difference in the lives of every person we encounter with everything we do.

DEPARTMENT OF RECREATION & LIFELONG LEARNING

04

MARCH

7 1 0 2 R E B O T C O

: T R O P E R

I P K

|

05 BURLESON RECREATION CENTER

MARCH

PROGRAM HIGHLIGHTS

AQUA EGG HUNT We had 160 egg hunters at the 2018 Aqua Egg Hunt. The event was a ton of fun and a huge success! The kids enjoyed exploring the water as they filled their nets with eggs. One lucky child in each group found The Golden Egg and collected a special prize on their way out.

BUNNY DAZE Bunny Daze 2018 hosted around 500-1000 people this year. The event turnout was great. There were many activities for all ages. This event included Easter egg hunting, trips around the facility on a train, Easter candy from vendors, fun carnival style games, sno-cones, and pictures with the Easter Bunny.

FINANCIAL GOALS

STATUS

Increase corporate membership revenue by 5% Increase PPF revenue by 5% Achieve 80% cost recovery at the BRiCk

On Track Lagging Not on Track Not Started

CUSTOMER SERVICE GOALS Maintain 95% or better customer retention @ BRiCk Increase BRiCk general membership by 5% Resurface Gym Floor BRiCk Website Redesign Facility Hours Expansion - 1 Hour Added Replace Carpet in Locker Rooms Replace Pool Lift to Improve Accessibility Install Turnstile System Evaluate 24hr Operations M-Fr

FAST FACTS FY 16-17:

NUMBER OF EMPLOYEES: 62

ANNUAL BUDGET AMOUNT: $2,600,156

NUMBER OF SPECIAL EVENTS: 25

NUMBER OF PROGRAMS: 101

OPEN HOURS PER WEEK: 98.5

EMPLOYEE SATISFACTION:

89%

11%

0%

0%

THIS REPORT IS GATHERED ON A QUARTERLY BASIS: RESULTS FROM 1ST QUARTER

06

MARCH

7 1 0 2 R E B O T C O

: T R O P E R

I P K

|

LIBRARY

07

MARCH

PROGRAM HIGHLIGHTS

STORYTIME We had storytime at Fire Station 3 this month! We read stories about firefighters, did the firefighter hokey pokey, and got a tour of the fire station and one of the firetrucks!

KINDNESS CLUB At this month’s Kindness Club, families made dog toys out of old t-shirts. The dog toys, as well as cards decorated by kids, will be donated to the Burleson Animal Shelter. They made 76 dog toys and 21 cards!

CUSTOMER SERVICE GOALS

STATUS

Increase Program Attendance by 5% Increase total library circulation by 5% Exceed 50% Self-Check average at the Library

On Track Lagging Not on Track Not Started

POLICY & PROCEDURE GOALS Procedures Manual Update

FAST FACTS FY 16 -17: ANNUAL BUDGET AMOUNT: $1,220,116 ANNUAL NUMBER OF PROGRAMS: 1,027

NUMBER OF EMPLOYEES: 17 PHYSICAL COLLECTION SIZE: 69,108 NUMBER LIBRARYOF PROGRAMS: 914 CARDHOLDERS: 26,495

ANNUAL CIRCULATION: 331,378

ANNUAL VISITORS: 135,323

OPEN HOURS PER WEEK: 54

EMPLOYEE SATISFACTION:

44%

56%

0%

0%

THIS REPORT IS GATHERED ON A QUARTERLY BASIS: RESULTS FROM 1ST QUARTER

08

MARCH

09

BURLESON UNIVERSITY

MARCH

GOALS PROFESSIONAL DEVELOPMENT & TRAINING Develop leadership training model Implement employee development coaching Implement mentoring program for Leadership Roundtable group.

STATUS On Track Lagging Not on Track Not Started

FAST FACTS FY 16 -17: 71

8

28

40

NUMBER OF EMPLOYEES TRAINED

NUMBER OFÂ CLASSES

SGR CLASSES COMPLETED

TOTAL CLASS HOURS

10

MARCH

11 PARKS & CAPITAL PROJECTS

MARCH

Scott Hartis and Fulgencio Mena Installed plaque for Drew Pennywell at the Renfro—Clark House.

PARKS (GF) GOALS

CAPITAL PROJECT GOALS

CUSTOMER SERVICE Complete Oak Valley Nature Trail Complete Bailey Lake Nature Trail Increase Number of Pavilion Rentals by 10%

EFFICIENCY IMPROVEMENTS Evaluate Mowing Contract at Bartlett (Outside of fences)

POLICIES & PROCEDURES Develop Park Permit Process Update Park Master Plan

STATUS On Track Lagging Not on Track Not Started

CUSTOMER SERVICE Prairie Timber Park – Develop plan to remedy drainage Willow Creek Park Trail – Develop plan to remedy non-ADA spec section Design/Build Disc Golf Course Construction of Dog Park Design of Village Creek Trail Connect Trail Segment from Valley Ridge to HC Pkwy Oak Valley South Install Gazebo at Centennial Park Concrete Stain @ Chisenhall & BRiCk

ANNUAL BUDGET AMOUNT: $1,484,169

FAST FACTS FY 16 -17: MILES OF PAVED TRAILS: 9.15

NUMBER OF FACILITIES: 14 NUMBER OF PARKS: 17 MILES OF UNPAVED TRAILS: 2.25

12

MARCH

PARKS & CAPITAL PROJECTS

13 CHISENHALL & HIDDEN CREEK

MARCH

Athletic staff worked with parks dept. on 174 medians taking out roses and dead grasses. The Athletic dept. aerated and fertilized all the ball fields.

FINANCIAL GOALS Increase Tournament Revenue by 20% Increase PPF revenue by 5% Evaluate HC Sports Complex Operating Costs with Council direction

EFFICIENCY IMPROVEMENTS GOALS Eliminate Mowing Contract for HC Sports Complex Change mowing equipment at Chisenhall to more efficient equipment FY18 Savings from Chisenhall Mowing Contract Elimination of $40,130

STATUS On Track Lagging Not on Track Not Started

POLICIES & PROCEDURES GOALS Evaluate Advertising Policy/Plan for Chisenhall

ANNUAL BUDGET AMOUNT: $818,572

FAST FACTS FY 16 -17:

NUMBER OF YOUTH PLAYERS: 3,492

NUMBER OF TOURNAMENTS: 12 NUMBER OF GAMES PLAYED: 1,303

NUMBER OF ADULT TEAMS: 49

14

MARCH

15

MARCH

SENIOR CENTER PROGRAM HIGHLIGHT The seniors showcased their outfits from various department stores at our 4th Annual Senior Fashion Show.

CUSTOMER SERVICE GOALS Increase Senior Center Program Attendance by 5%

FAST FACTS FY 16 -17: ANNUAL BUDGET AMOUNT: $168,829 MEALS PROVIDED PER YEAR: 80 NUMBER OF PROGRAMS: 672 PATRON ENTRIES: 36,450

SPECIAL EVENTS: 12

16

MARCH

RUSSELL FARM ART CENTER

FAST FACTS FY 16 -17:

GOALS

ANNUAL BUDGET AMOUNT: $144,738

FINANCIAL Achieve 25% cost recovery at the Farm

NUMBER OF LIVESTOCK: 42 NUMBER OF PROGRAMS: 10 NUMBER OF EVENTS: 3 YEAR ACQUIRED: OCTOBER 2011

17

VOLUNTEERS & OPERATION REMEMBER

MARCH

142.25 LOGGED VOLUNTEER HOURS - LIBRARY 120.75

LOGGED VOLUNTEER HOURS BRICK

238 142

LOGGED VOLUNTEER HOURS - PARKS

We are so grateful to our volunteers for their generous donation of time and talents. They make our great service to the community even better!

LOGGED VOLUNTEER HOURS - RUSSELL FARM 69.75 LOGGED VOLUNTEER HOURS - SENIOR CENTER

TOTAL LOGGED HOURS 3/1/18 - 3/31/18: 712.75

Preserving and Archiving The History of Burleson, Texas Veterans On March 30th there was a ceremony of recognition at Veterans Memorial Plaza to honor Texas Health Huguley for their donation to create the final memorial plaque for the Plaza. Councilperson, Todd K. Hulsey presented THH Vice President, Russ Weaver with a framed certificate of appreciation.

On March 31st we honored Vietnam Veterans at the plaza with Dale Dexheimer as MC and Mayor Shetter speaking along with Vietnam veteran, Ron Fry as honorary speaker. Three reps from the Veterans Administration were there to assist veterans with benefits. There were over 110 in attendance.

SPRING BREAK FUN CAMP Campers participated in fun and exciting activities like group games, arts and crafts, swimming, rock climbing, and team building events. Campers participated in a walking field trip to Bahama bucks, big thanks to Bahama Bucks for donating snow cones to our group of 60 kids.

8 1 0 2

H C R A M : T R O P E R

I P K

|

APPENDIX: BRICK HIGHLIGHTS

YOGA STORY TIME The Library (Ms. Becky) brought story time the BRiCk to read stories, sing songs, and do some Yoga. (I will have the pictures to you for this program on Monday)

TARLETON JOB FAIR Wednesday, March 21st we had the pleasure of going to Tarleton State University for the Dr. Sadler Distinguished Scholar Series. The event hosted over 500 students. This event provides opportunities for Kinesiology Majors to see different career avenues that their major may provide. As a former Kinesiology Major at Tarleton we were asked if we wanted to represent The BRiCk and set up a table/booth. As we prepare for summer, The BRiCk has several seasonal positions available; lifeguarding, camp counselors, camp director, seasonal customer service attendant, and a new health/fitness internship we are trying to start. We were able to speak to students about each position, hand them job descriptions, and provide an opportunity to these students that are interested in the Recreation field.

8 1 0 2

H C R A M Â : T R O P E R

I P K

|

APPENDIX:Â BRICK HIGHLIGHTS

SPRING SOFTBALL The 2018 Spring Softball League has begun at Hidden Creek Sports Complex. Forty teams signed up to play this spring. We are hoping for the weather to clear up so we can get back on schedule.

STORYTIME Additional pictures from Storytime.

PARENT-CHILD PLAY & LEARN This month we wrapped up our first Parent-Child Play & Learn of 2018. Fifteen families attended five Saturday sessions. Families played and learned together, while also getting to meet other families. Parents also had the opportunity to meet professionals who specialize in child development, nutrition, music and movement, speech and language, and early literacy.

8 1 0 2

H C R A M : T R O P E R

I P K

|

APPENDIX: LIBRARY HIGHLIGHTS

AARP TAX AIDE The AARP Foundation’s Tax Aide program is going strong. On Tuesdays and Thursdays they help people file their taxes. In March they helped 407 people!

8 1 0 2

H C R A M : T R O P E R

I P K

|

APPENDIX: LIBRARY HIGHLIGHTS

KINDNESS CLUB Additional picture from the Kindness Club

VOICE ACTING WORKSHOP Brittany Lauda and Matt Shipman are anime voice actors who teach workshops to those interested in pursuing a career in voice acting. Voice Acting for Adults is the result of requests from patrons following last fall’s Voice Acting for Teens class. There were 8 participants for the March 7 class.

SMALL BUSINESS WORKSHOP How to Finance Your Small Business on March 21 was the third of four workshops brought to us by Tim Holtkamp of McLennan Small Business Development Center. 7 people attended.

8 1 0 2

H C R A M Â : T R O P E R

I P K

|

APPENDIX: PARKS HIGHLIGHTS

ADDITIONAL PARKS HIGHLIGHTS The Parks crew cut off beat up, bent up decorative fencing in old town for Drew Pennywell. They also cleaned up landscape bed on 174 median. As well as cleaned up graffiti at Bailey Lake, Heberle Park (repaint fence), and Heberle Trail (repaint sidewalks and bridges).

8 1 0 2

H C R A M : T R O P E R

I P K

|

APPENDIX: SENIOR HIGHLIGHTS

4TH ANNUAL SENIOR FASHION SHOW Additional pictures from the Senior Fashion Show.

8 1 0 2

H C R A M : T R O P E R

I P K

|

APPENDIX: SENIOR HIGHLIGHTS

SENIOR EASTER EGG HUNT The seniors had a blast hunting for easter eggs and balloons at this years Senior Easter Egg Hunt!