KPI Report January 2018

MONTHLY KPI REPORT: JANUARY

GNINRAEL GNOLEFIL DNA NOITAERCER B R U S E L N O

FO ELBAT

CONTENTS

1

TABLE OF CONTENTS

2

MEET OUR STAFF

3

MISSION & VISION

4

RECREATION & LIFELONG LEARNING

5-6

BRICK

7-8

LIBRARY

9-10

BURLESON UNIVERSITY

11-12

PARKS & CAPITAL PROJECTS

13-14

CHISENHALL & HIDDEN CREEK

15

SENIOR CENTER

16

RUSSELL FARM

17

VOLUNTEERS & OPERATION REMEMBER

APPENDIX

ADDITIONAL PROGRAM HIGHLIGHTS

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JANUARY

MEET OUR STAFF

ARIK HUGHES CUSTOMER SERVICE ATTENDANT Arik does a great job instructing Homeschool PE, working the Admin desk, and helping around the facility anytime we ask him to. Arik also did a great job leading Winter Fun Camp! Way to go Arik!!

TYLER HOLLAND LEAD LIFEGUARD Tyler is a Lead Lifeguard at the BRiCk and has worked here for 3 years. Tyler teaches Senior Water Aerobics several times a week and is a positive influence on those around him. Tyler recently passed his EMT exam, we are excited for him and look forward to seeing him succeed in his future endeavors.

KIRSTEN MAY

VOLUNTEER SPOTLIGHT

VOLUNTEER - LIBRARY & BRiCk Kirsten began as a Library Volunteer in August 2015. She dusts and disinfects all public surfaces in the Library every Friday. She also assists with material withdrawals, following the proper procedure and turning off security on each item. Most recently, Kirsten has also began serving at the BRiCk, assisting with cleaning duties in the public areas. She is a loyal, dedicated volunteer who has overcome physical obstacles to serve her community, and always with a beautiful smile to offer everyone. We are very proud of Kirsten. She has a current total of 425 hours served.

We appreciate all of our volunteers and especially Kirsten!

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JANUARY

Our Vision

To support a vibrant and healthy community with opportunities to learn, grow, and play for everyone.

Our Mission

To make a positive difference in the lives of every person we encounter with everything we do.

DEPARTMENT OF RECREATION & LIFELONG LEARNING

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JANUARY

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05 BURLESON RECREATION CENTER

JANUARY

PROGRAM HIGHLIGHTS

BE FIT KIDS This is an 8 week program designed to meet children’s daily fitness needs and to encourage a healthy and fit lifestyle. Hunter West is the Instructor for this program and does a great job challenging the children in organized fitness games, stretches, and running.

FRAZIER FIT PARTY The BRiCk hosted it’s first fitness kick off event for BISD and Frazier Elementary on January 25. There were on-campus fitness class demos and trainer consultations available to the entire Frazier staff at the Frazier Fit Party. The BRiCk will begin offering more on-campus fitness classes to select BISD schools very soon!

FINANCIAL GOALS

STATUS

Increase corporate membership revenue by 5% Increase PPF revenue by 5% Achieve 80% cost recovery at the BRiCk

On Track Lagging Not on Track Not Started

CUSTOMER SERVICE GOALS Maintain 95% or better customer retention @ BRiCk Increase BRiCk general membership by 5% Resurface Gym Floor Replace Carpet in Locker Rooms Replace Pool Lift to Improve Accessibility Install Turnstile System Evaluate 24hr Operations M-Fr

FAST FACTS:

NUMBER OF EMPLOYEES: 62

ANNUAL BUDGET AMOUNT: $2,600,156

NUMBER OF SPECIAL EVENTS: 25

NUMBER OF PROGRAMS: 101

OPEN HOURS PER WEEK: 98.5

EMPLOYEE SATISFACTION:

89%

11%

0%

0%

THIS REPORT IS GATHERED ON A QUARTERLY BASIS: RESULTS FROM 1ST QUARTER

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JANUARY

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JANUARY

LIBRARY PROGRAM HIGHLIGHTS

ESPRESSO PATRONUM We had 136 people attend our Espresso Patronum: Harry Potter Book Reading Event at Dwell Coffee & Biscuits. We read some great passages from the Harry Potter book series, played games, dressed up in costumes, and drank Harry Potter themed drinks.

WHERE IN BURLESON IS MS. BECKY? This month’s Where in Burleson is Ms. Becky? Storytime was held at the Burleson Police Department. Children were read police books from one of Burleson’s own police officers! Families even received a special tour of the police department.

CUSTOMER SERVICE GOALS

STATUS

Increase Program Attendance by 5% Increase total library circulation by 5% Exceed 50% Self-Check average at the Library

On Track Lagging Not on Track Not Started

POLICY & PROCEDURE GOALS Procedures Manual Update NUMBER OF EMPLOYEES: 17

FAST FACTS:

PHYSICAL COLLECTION SIZE: 69,550

ANNUAL BUDGET AMOUNT: $1,220,116 ANNUAL NUMBER OF PROGRAMS: 1,003

NUMBER LIBRARYOF PROGRAMS: 914 CARDHOLDERS: 26,360

ANNUAL CIRCULATION: 331,474

ANNUAL VISITORS: 134,773

OPEN HOURS PER WEEK: 54

EMPLOYEE SATISFACTION:

44%

56%

0%

0%

THIS REPORT IS GATHERED ON A QUARTERLY BASIS: RESULTS FROM 1ST QUARTER

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JANUARY

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BURLESON UNIVERSITY

JANUARY

PROGRAM HIGHLIGHT Burleson University presented a special, on-demand session of Crucial Conversations for members of the Parks division. Working with the Parks Superintendent to schedule classes during the “low” season ensured that all members of the team were able to attend the class and to obtain 16 hours of continuing education.

GOALS PROFESSIONAL DEVELOPMENT & TRAINING Develop leadership training model Implement employee development coaching Implement mentoring program for Leadership Roundtable group.

STATUS On Track Lagging Not on Track Not Started

71

8

28

40

NUMBER OF EMPLOYEES TRAINED

NUMBER OF CLASSES

SGR CLASSES COMPLETED

TOTAL CLASS HOURS

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JANUARY

11 PARKS & CAPITAL PROJECTS

JANUARY

PARKS HIGHLIGHT

Park Department adding some additional landscape beds at the new courts building.

Park Staff repaired and replaced some of the sinking sidewalk at the Library.

PARKS (GF) GOALS

CAPITAL PROJECT GOALS

CUSTOMER SERVICE Complete Oak Valley Nature Trail Complete Bailey Lake Nature Trail Increase Number of Pavilion Rentals by 10%

EFFICIENCY IMPROVEMENTS Evaluate Mowing Contract at Bartlett (Outside of fences)

POLICIES & PROCEDURES Develop Park Permit Process Update Park Master Plan

STATUS On Track Lagging Not on Track Not Started

CUSTOMER SERVICE Prairie Timber Park – Develop plan to remedy drainage Willow Creek Park Trail – Develop plan to remedy non-ADA spec section Build Disc Golf Course Construction of Dog Park Design of Village Creek Trail Connect Trail Segment from Valley Ridge to HC Pkwy Oak Valley South Install Gazebo at Centennial Park Concrete Stain @ Chisenhall & BRiCk

ANNUAL BUDGET AMOUNT: $1,484,169 MILES OF PAVED TRAILS: 9.15 NUMBER OF FACILITIES: 14 NUMBER OF PARKS: 17 MILES OF UNPAVED TRAILS: 2.25

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JANUARY

PARKS & CAPITAL PROJECTS

13 CHISENHALL & HIDDEN CREEK

JANUARY

HIGHLIGHTS

Athletic staff installed 80 curb stops

The Athletic Department has been working on the east side of Bailey Lake. They have been cutting up trees and brush and stump grinding tree stumps 2” below ground.

FINANCIAL GOALS Increase Tournament Revenue by 20% Increase PPF revenue by 5% Evaluate HC Sports Complex Operating Costs with Council direction

EFFICIENCY IMPROVEMENTS GOALS Eliminate Mowing Contract for HC Sports Complex Change mowing equipment at Chisenhall to more efficient equipment FY18 Savings from Chisenhall Mowing Contract Elimination of $40,130

STATUS On Track Lagging Not on Track Not Started

POLICIES & PROCEDURES GOALS Evaluate Advertising Policy/Plan for Chisenhall

ANNUAL BUDGET AMOUNT: $818,572

NUMBER OF YOUTH PLAYERS: 3,492 NUMBER OF TOURNAMENTS: 12

NUMBER OF GAMES PLAYED: 1,303

NUMBER OF ADULT TEAMS: 49

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JANUARY

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JANUARY

SENIOR CENTER PROGRAM HIGHLIGHT SENIOR CRUISE Seniors had a wonderful time on their Carnival Valor Cruise to Cozumel, and Progresso Mexico.

CUSTOMER SERVICE GOALS Increase Senior Center Program Attendance by 5%

ANNUAL BUDGET AMOUNT: $168,829 MEALS PROVIDED PER YEAR: 80 NUMBER OF PROGRAMS: 672 PATRON ENTRIES: 36,450

SPECIAL EVENTS: 12

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JANUARY

RUSSELL FARM ART CENTER

GOALS

ANNUAL BUDGET AMOUNT: $144,738

FINANCIAL Achieve 25% cost recovery at the Farm

NUMBER OF LIVESTOCK: 42 NUMBER OF PROGRAMS: 10 NUMBER OF EVENTS: 3 YEAR ACQUIRED: OCTOBER 2011

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VOLUNTEERS & OPERATION REMEMBER

JANUARY

163 59

LOGGED VOLUNTEER HOURS BRICK 0

132

LOGGED VOLUNTEER HOURS - LIBRARY

LOGGED VOLUNTEER HOURS - PARKS

There are 16 new volunteers department wide for the month of January.

We are so grateful to our volunteers for their generous donation of time and talents. They make our great service to the community even better!

LOGGED VOLUNTEER HOURS - RUSSELL FARM 134

LOGGED VOLUNTEER HOURS - SENIOR CENTER

TOTAL LOGGED HOURS 1/1/18 - 1/31/18: 488

Preserving and Archiving The History of Burleson, Texas Veterans Veterans Memorial Plaza can accommodate 3,024 veteran bricks. There are currently 1689 bricks installed. The veteran's bricks are engraved with the name, branch of service, and conflict in which local veterans served. We currently have 171 veteran interviews on file. The interviews are available to view on DVD in the Library, they are uploaded to the Operation Remember You Tube channel, short video segments may be viewed on the Veteran’s Kiosk at http://kiosk.burlesontx.com/BurlesonKioskAppR3/ and we also submit a DVD of every interview to the Library of Congress’ Veterans History Project. We continue to encourage veterans to share their stories and experiences while serving.

APPENDIX: BRICK HIGHLIGHTS

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WINTER FUN CAMP 2017-2018 Winter Fun Camp was a big hit!

Here is a picture of some of the kids at Winter Fun Camp enjoying a game with over-sized playing cards.

TURBO KICK The BRiCk brought on a new fitness class addition in January called Turbo Kick. This class has become very popular as it adds a fun and fitness driven combination of kickboxing and cardio! Our first class featured 12 participants and has continued to grow each week.

BMA'S The BRiCk hosted “The BMA’s” on January 6th as a member appreciation day and FREE community event. The day was health/wellness driven and filled with free fitness classes, fitness challenges, health/wellness informational vendors, raffle giveaways, kid activities, and more. We saw roughly 125 attendees that day and added several new faces and families to our BRiCk membership base!

APPENDIX: BRICK HIGHLIGHTS January kicked off our open play Pickleball. Pickleball play combines tennis, ping-pong, and badminton style play. Players of all ages are able to join in on this sport.

In the picture above Brick Members were given a quick fifteen minute lesson and were well on there way to becoming Pickleballers.

GYMNASTICS We began our gymnastics program in January! The program had a great response and filled shortly after registration opened. We hope to continue the program and eventually start registering our little athletes to compete and represent Burleson in city TAAF competitions.

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PICKLEBALL

FACILITY IMPROVEMENTS

In the month of January we have made three major facility improvements. The first improvement is the installation of turnstiles, the second is re-furbished lobby chairs, and the third is replacing the carpet in the locker rooms with tile.

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APPENDIX: LIBRARY HIGHLIGHTS

ADULT SPELLING BEE We had 7 teams competing at our Adult Spelling Bee, held at Old Texas Brewing Co! The winning team will go on to an area Bee with other Libraries in April.

STORY AT CLEBURNE STATE PARK A Cleburne State Park volunteer and a Park Ranger presented the story of the Civilian Conservation Corps and its role at the Cleburne State Park.

SMALL BUSINESS WORKSHOP McLennan Small Business Development Center began a series of Small Business workshops with ‘How to Start a Small Business.’

WHERE IN BURLESON IS MS. BECKY? Additional picture from Storytime being held at the Burleson Police Department.

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APPENDIX: LIBRARY HIGHLIGHTS

ESPRESSO PATRONUM Additional pictures from the Harry Potter Book Reading Event at Dwell Espresso & Biscuits.

ATHLETIC STAFF Along with installing the curb stops, the Athletic staff also: sprayed the entire complex with pre-emergent, sod cut two baseball infields making infields larger for longer base paths, and put infield conditioner on the girls softball fields.

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APPENDIX: PARKS HIGHLIGHTS

PARKS DEPARTMENT During the month of January Park Staff put in a lot of man hours cutting trees, limbs and stump grinding tree stumps 2” below ground. Park members cut trees and bushes and brush hogged the open area on Tinker Trail. Park staff repaired irrigation at the library and repaired toilet at Warren park restroom.

SENIOR CRUISE Here a few additional photos of the seniors enjoying some great food, friends, and fun on their Carnival Cruise!

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APPENDIX: SENIOR HIGHLIGHTS

VALENTINE CRAFT The Seniors are getting ready for Valentine's Day with a fun heart shaped craft.