KPI Report April 2018

GNINRAEL GNOLEFIL DNA NOITAERCER

BURLESON

MONTHLY KPI REPORT: APRIL

CONTENTS

TABLE OF

1

TABLE OF CONTENTS

2

MEET OUR STAFF

3

MISSION & VISION

4

RECREATION & LIFELONG LEARNING

5-6

BRICK

7-8

LIBRARY

9-10

BURLESON UNIVERSITY

11-12

PARKS & CAPITAL PROJECTS

13-14

CHISENHALL & HIDDEN CREEK

15

SENIOR CENTER

16

RUSSELL FARM

17

VOLUNTEERS & OPERATION REMEMBER

APPENDIX

ADDITIONAL PROGRAM HIGHLIGHTS

02 APRIL

MEET OUR STAFF HALEY MAGGARD CUSTOMER SERVICE ATTENDANT Haley Maggard was chosen as our CSA of the month, she is our Lead Customer Service Attendant in the Kidzone. Haley M. does a great job training our new Kidzone CSAs, helps with Parent’s Night Out, and does a great job going above and beyond working with the kiddos in Kidzone.

NICHO JESEL LEAD LIFEGUARD Nicho Jesel is one of four Lead Lifeguards here at the BRiCk. He was promoted to the Lead position in October 2017. Nicho will be graduating from High School in May and has been working hard to make the transition from Lifeguard to Lead Lifeguard.

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APRIL

Our Vision

To support a vibrant and healthy community with opportunities to learn, grow, and play for everyone.

Our Mission

To make a positive difference in the lives of every person we encounter with everything we do.

DEPARTMENT OF RECREATION & LIFELONG LEARNING

04 APRIL

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05 BURLESON RECREATION CENTER

APRIL

PROGRAM HIGHLIGHTS

BE FIT KIDS BE Fit Kids is an 8 week program designed to help kids ages 6 – 12 years stay active and encourage a healthy and fit lifestyle. Instructors for Be Fit Kids are Brit Jones and Lauren Stanford.

SPORTS 101 Sports 101 hosted basketball this April session. The young players in the image above learned the basics of basketball including, dribbling, passing, shooting, and teamwork.

FINANCIAL GOALS

STATUS

Increase corporate membership revenue by 5% Increase PPF revenue by 5% Achieve 80% cost recovery at the BRiCk

On Track Lagging Not on Track Not Started

CUSTOMER SERVICE GOALS Maintain 95% or better customer retention @ BRiCk Increase BRiCk general membership by 5% Resurface Gym Floor BRiCk Website Redesign Facility Hours Expansion - 1 Hour Added Replace Carpet in Locker Rooms Replace Pool Lift to Improve Accessibility Install Turnstile System Evaluate 24hr Operations M-Fr

FAST FACTS FY 16-17:

NUMBER OF EMPLOYEES: 62

ANNUAL BUDGET AMOUNT: $2,600,156

NUMBER OF SPECIAL EVENTS: 25

NUMBER OF PROGRAMS: 101

OPEN HOURS PER WEEK: 98.5

EMPLOYEE SATISFACTION:

89%

11%

0%

0%

THIS REPORT IS GATHERED ON A QUARTERLY BASIS: RESULTS FROM 1ST QUARTER

06 APRIL

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LIBRARY

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APRIL

PROGRAM HIGHLIGHTS

CENTER FOR ASD - ROBOTICS The Burleson Library began an outreach program with the Center for ASD this month! Each month library staff will take our popular robotics kits to the Center for ASD for the kids and teens to experiment and play with. This month they got to drive around Sphero robots and build projects with Snap Circuits.

KIDS WRITING CLUB Ten kids participated in Kids Writing Club this month. Each week, kids came up with some hilarious and creative stories.

The participants then had the opportunity to submit stories to the Roald Dahl’s Imaginormous Challenge.

CUSTOMER SERVICE GOALS

STATUS

Increase Program Attendance by 5% Increase total library circulation by 5% Exceed 50% Self-Check average at the Library

On Track Lagging Not on Track Not Started

POLICY & PROCEDURE GOALS Procedures Manual Update

FAST FACTS FY 16 -17: ANNUAL BUDGET AMOUNT: $1,220,116 ANNUAL NUMBER OF PROGRAMS: 1,027

NUMBER OF EMPLOYEES: 17 PHYSICAL COLLECTION SIZE: 69,108 NUMBER LIBRARYOF PROGRAMS: 914 CARDHOLDERS: 26,495

ANNUAL CIRCULATION: 331,378

ANNUAL VISITORS: 135,323

OPEN HOURS PER WEEK: 54

EMPLOYEE SATISFACTION:

44%

56%

0%

0%

THIS REPORT IS GATHERED ON A QUARTERLY BASIS: RESULTS FROM 1ST QUARTER

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APRIL

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BURLESON UNIVERSITY

APRIL

GOALS PROFESSIONAL DEVELOPMENT & TRAINING Develop leadership training model Implement employee development coaching Implement mentoring program for Leadership Roundtable group.

STATUS On Track Lagging Not on Track Not Started

FAST FACTS FY 16 -17: 71

8

28

40

NUMBER OF EMPLOYEES TRAINED

NUMBER OFÂ CLASSES

SGR CLASSES COMPLETED

TOTAL CLASS HOURS

10

APRIL

11 PARKS & CAPITAL PROJECTS

APRIL

Parks staff completed numerous projects in April: Spent an entire day cutting and removing a tree that blew over at Cindy park and putting citizen's fence back up.

Spent two days hauling engineered wood fiber to playgrounds.

Spent two days at the Cemetery back filling graves, pruning roses and adding a hose bib so the citizens will have access to water.

Moved tables for Kerry and moved books for the Library book sale.

Picked up trash and debris at the open field at Tinker Trail and Shannon Creek Nature Preserve.

Hauled eight trailer loads of branches and trees at Prairie Timbers.

PARKS (GF) GOALS

CAPITAL PROJECT GOALS

CUSTOMER SERVICE Complete Oak Valley Nature Trail Complete Bailey Lake Nature Trail Increase Number of Pavilion Rentals by 10%

EFFICIENCY IMPROVEMENTS Evaluate Mowing Contract at Bartlett (Outside of fences)

POLICIES & PROCEDURES Develop Park Permit Process Update Park Master Plan

STATUS On Track Lagging Not on Track Not Started

CUSTOMER SERVICE Prairie Timber Park – Develop plan to remedy drainage Willow Creek Park Trail – Develop plan to remedy non-ADA spec section Design/Build Disc Golf Course Construction of Dog Park Design of Village Creek Trail Connect Trail Segment from Valley Ridge to HC Pkwy Oak Valley South Install Gazebo at Centennial Park Concrete Stain @ Chisenhall & BRiCk

ANNUAL BUDGET AMOUNT: $1,484,169

FAST FACTS FY 16 -17: MILES OF PAVED TRAILS: 9.15

NUMBER OF FACILITIES: 14 NUMBER OF PARKS: 17 MILES OF UNPAVED TRAILS: 2.25

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APRIL

PARKS & CAPITAL PROJECTS

13 CHISENHALL & HIDDEN CREEK

APRIL

FINANCIAL GOALS Increase Tournament Revenue by 20% Increase PPF revenue by 5% Evaluate HC Sports Complex Operating Costs with Council direction

EFFICIENCY IMPROVEMENTS GOALS Eliminate Mowing Contract for HC Sports Complex Change mowing equipment at Chisenhall to more efficient equipment FY18 Savings from Chisenhall Mowing Contract Elimination of $40,130

STATUS On Track Lagging Not on Track Not Started

POLICIES & PROCEDURES GOALS Evaluate Advertising Policy/Plan for Chisenhall

ANNUAL BUDGET AMOUNT: $818,572

FAST FACTS FY 16 -17:

NUMBER OF YOUTH PLAYERS: 3,492

NUMBER OF TOURNAMENTS: 12 NUMBER OF GAMES PLAYED: 1,303

NUMBER OF ADULT TEAMS: 49

14

APRIL

15

APRIL

SENIOR CENTER PROGRAM HIGHLIGHT Some of the seniors playing cards while enjoying each other's company and a little competition at the Senior Center.

CUSTOMER SERVICE GOALS Increase Senior Center Program Attendance by 5%

FAST FACTS FY 16 -17: ANNUAL BUDGET AMOUNT: $168,829 MEALS PROVIDED PER YEAR: 80 NUMBER OF PROGRAMS: 672 PATRON ENTRIES: 36,450

SPECIAL EVENTS: 12

16

APRIL

RUSSELL FARM ART CENTER

FAST FACTS FY 16 -17:

GOALS

ANNUAL BUDGET AMOUNT: $144,738

FINANCIAL Achieve 25% cost recovery at the Farm

NUMBER OF LIVESTOCK: 42 NUMBER OF PROGRAMS: 10 NUMBER OF EVENTS: 3 YEAR ACQUIRED: OCTOBER 2011

17

VOLUNTEERS & OPERATION REMEMBER

APRIL

371 82

LOGGED VOLUNTEER HOURS BRICK 5

93

LOGGED VOLUNTEER HOURS - LIBRARY

LOGGED VOLUNTEER HOURS - PARKS

We are so grateful to our volunteers for their generous donation of time and talents. They make our great service to the community even better!

LOGGED VOLUNTEER HOURS - RUSSELL FARM 253

LOGGED VOLUNTEER HOURS - SENIOR CENTER

During Volunteer Appreciation Week, volunteers were honored by a proclamation by Mayor Ken Shetter, declaring April 15- 21, 2018 Volunteer Appreciation Week for the City of Burleson. On April 17th, a Volunteer Appreciation event was held at City Hall. Seventy-five volunteers attended to enjoy food, fellowship, door prizes and recognition of their volunteer contributions to the City.

TOTAL LOGGED HOURS 4/1/18 - 4/30/18: 801

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APPENDIX: BRICK HIGHLIGHTS

TINY TOTS TRIATHLON This year was the 3rd Annual Tiny Tots Triathlon, preschoolers ages 3 - 5 had an opportunity to enjoy fitness by riding their bike, splashing through water slides, and dashing to the finish line! Each participant received a medal and parents had the opportunity to assist their child throughout the race.

ARCHERY April Archery session hosted 11 young archers.

These archers learned the proper way to knock, draw, and anchor a bow and arrow. All archers succeeded in hitting the target by the end of the course.

PARENT'S DAY OUT Parents Day out - Geared towards Homeschool kids ages 6 – 12 years old, parents have the opportunity to have a day out while their kiddos get to swim, play gym games, and eat pizza.

Instructors are Derrick Rose, Arik Hughes, and Andrea Gordon.

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APPENDIX: BRICK HIGHLIGHTS

FAMILY CAMP OUT Far Out Family Camp Out located at Bailey Lake hosted close to 20 families on Saturday, April 28. The day’s events consisted of fishing, slack-lining, a prairie-dog walk, wild-life presentation, hot dog dinner, and a late night fire with storytelling and s’mores!

PICKLEBALL Pickleball attendance is picking up. With the resurfacing of the courts, three pickleball/ badminton size courts were painted to allow multiple nets for play.

BE FIT KIDS Additional silly photo from Be Fit Kids.

BATTLE OF THE BANDS This month, teens participated in the library’s Battle of the Bands event.

They competed against each other on the Rock Band video game, until the winners were declared “Rock Champions!”

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APPENDIX: LIBRARY HIGHLIGHTS

ADULT SPELLING BEE CHAMPIONSHIP Five Fort Worth area libraries, including Burleson, held an Adult Spelling Bee Championship at The Collective Brewing Project in Fort Worth. Seven teams competed, including Burleson’s Bee-Winning Team: Spellbound!

They had team shirts and tons of spirit. Alas, the winning team was from Benbrook. We gave out ribbons, can cozies, medals, and this super cool trophy. The trophy and medals are emblazoned with “That Spelling Bee we did in 2018.” Collective also gave away gift cards to the top 3 teams!

Bee-ing a Librarian is fun!