JLL PDS Senior Housing

Project & Development Services

Senior Housing

Leverage expertise in hospitality and healthcare to fulfill your real estate mission

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We build more than projects.

We build relationships.

In today’s Senior Housing landscape the success of any new project depends on skilled project management with an intimate knowledge of projects ranging from hospitality to multi-family, and from healthcare to mixed use. The next generation of agers are seeking residences that embrace technology and include sustainable features with a variety of options for a healthy, active and intellectually exuberant lifestyle. They expect all of this without compromising their health and safety. JLL is uniquely qualified to help.

JLL's team brings the optimal blend of comprehensive capabilities, extensive experience, local knowledge and global resources to every project. Whether it’s a small-scale renovation or a major new campus development our team structure, process and approach are designed to help us understand and achieve your ambitions. We never lose sight of your goals as we manage the planning, execution and successful completion of your real estate project.

This is how we build relationships.

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National reach means local expertise Since 1990, JLL has delivered multi-site program and project management services around the country, and our portfolio continues to grow.

We have provided services to some of the most recognized investors, occupiers and brands in the world. Our teams are comprised of experts who provide the best service while leveraging the most innovative, cost-effective solutions in support of our clients’ interests. It is our people, our processes and our tools that will enable us to implement this program to the highest standards at the most reasonable cost.

We believe our unique set of attributes makes us the best choice for clients seeking real estate management services on a national basis. We deliver a combination of services, expertise and technology applications on an integrated global platform we own, the totality of which distinguishes us from our competitors and contributes to service excellence customer loyalty. We have the size and scale of resources necessary to deliver expertise wherever our clients need it.

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Demonstrated excellence through awards and recognition We’ve won numerous awards and recognitions which reflect the quality of the services we provide to our clients, the integrity of our people and our desirability as a place to work.

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Fortune World’s Most Admired Companies

World’s Most Ethical Companies

by Ethisphere.com

ENR Top 50 Program Managers

ENR Top 100 Construction Managers

Energy Star Partner of the Year Award

Top 70 Companies for Executive Women National Association for Female Executives 4 years in a row

America’s Most Responsible Companies Newsweek 2 years in a row

Best Employers for Diversity Forbes 2 years in a row

100 Best Companies Working Mother 4 years in a row

Top Development Company Modern Healthcare 9 years in a row

America’s 100 Most Sustainable Companies Barron’s 2 years in a row

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Development JLL’s Project & Development Services group manages the design and construction of real estate projects, saving time and money, and minimizing financial risk for clients. From beginning to end we handle every detail on your behalf. Our deep understanding of business drivers, local cultures, regulations and vendor management enables us to complete all types of projects effectively. We have extensive experience meeting the demands of development projects within the most demanding budget and schedule constraints.

Our collaborative approach ensures that the design team, general contractor, technology personnel and client all share a clear understanding of responsibilities, budget and schedule milestones. Strong JLL leadership and attention to detail throughout the process keep change orders to a minimum and maximize quality. We develop a procurement strategy, coordinate bidding and negotiate and manage vendor contracts. We often secure savings for the client that more than pay for our fees. No other service provider can match our breadth of professional competencies or our best practices, process controls and global experience. Our approach makes managing a new project a uniquely positive, highly productive and successful experience for clients.

Development services and capabilities: • Master planning • Highest and best use studies • Development feasibility studies • Master developer services • Development management • Development advisory • Redevelopment • Build-to-suit • Development / construction financing

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• • • • • • • •

Financial modeling Schedule and budget Site analysis Team selection and procurement Due diligence Entitlements and zoning approvals RFP / developer selection Owner’s rep / full development

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Our comprehensive

capabilities

Because we are there from the very beginning to the very end, we can forsee challenges and opportunities beyond each project’s delivery date.

Whether you’re ultimately looking to expand operations, strengthen your brand presence or attract the best talent in senior living, you need a partner that can align deep capabilities back to your vision.

We offer the capabilities, relationships and expertise needed to help you realize your aspirations and goals.

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Project Management Project Cost Control • Design management & Construction Oversight • Project assembly team • Due diligence & entitlements & zoning approvals • Budget and schedule development & management • Contract development & negotiations • Occupancy coordination • Staff extensions • Site selection & acquisitions • Strategic visioning • Program management • Master planning • Project team selection, procurement & communications • Local /state regulatory approvals • Contractor bid / negotiations • Contract compliance • Value Engineering • Post-occupancy & lessons learned reporting

• Cost estimating • Cost and billing variation • Contract compliance • Management reporting • Financial systems • Contractor and consultant controls • Development & construction financing • Cash flow analysis • Financial forecasting • ROI Analysis • Budget development & reporting • Digital dashboard reporting • Anticipated cost reporting

Project Consulting

Engineering Support

• Project diagnostics • Organizational design •P roject and process reviews •P roject cost & schedule reviews •P rogram standards development •S trategic planning •P roject & process reviews •M arket research & analysis • F easibility studies •C ompetitor comparison analysis •Z oning & regulatory assessment •E conomic forecasting •P eer review coordination • L ogistics planning & phasing • L ong range community planning •D evelopment / repositioning planning

•C ommissioning management • F acilities condition assessments •E nergy audit/peer review •C apital planning • L ifecycle planning & renovations •O perational / CAFM software controls •C ontract management •B enchmarking

Sustainability •S ustainability master planning •G reen guidelines for senior living •W ELL Building certification managment • L EED certification management •E nvironmental analysis •B uilding optimization studies • I terative energy modeling • L ighting efficiency studies •S ustainable landscape analysis •S torm water management analysis •C lean & resilient energy studies • I ntegrated energy retrofits •C ommissioning

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Project & Development Services Overview JLL’s Project & Development Services (PDS) is here to help you strategize your real estate project and manage its design and construction, saving you time and money, and minimizing financial risk. From concept to completion we can handle every detail on your behalf. We have extensive experience and national presence which allows us to meet the evolving requirements of today’s competitive Senior Housing development, while maintaining a healthy bottom line and upholding a superior quality of construction.

Our collaborative approach ensures that the design team, general contractor and client all share a clear understanding of responsibilities, budget and schedule milestones. Strong JLL leadership and attention to detail throughout the process keep change orders to a minimum and maximize quality of the product. We help build the project strategy, procure the team, manage the design and construction, track budget and schedule and close out the project, often securing savings in time and money that more than pay for our fee for service. No other service provider can match our breadth of professional competencies or our best practices, process controls, broad geographic experience and unwavering commitment to quality of product. Our approach makes managing a new project a uniquely positive, highly productive and successful experience for clients.

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Our five-step process KEY PHASE ACTIVITIES • • • • • • • • • •

Initiate Identify stakeholders Transition project knowledge Review client agreements Confirm project process Market study & analysis Property condition assessment Zoning analysis Due Diligence Site / property selection Verify project funding

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Plan Plan Project Charter Conduct client visioning process Develop & agree on owner’s building program Regulatory analysis Develop preliminary schedule & budget Financial modeling Master Planning Plan & execute procurement strategy Plan risk and value management strategy

• • • • • • • • •

Design Manage oversight of design team Selection of project delivery method Review design with stakeholders Entitlements Update budget Update schedule Manage procurement of vendors Value Engineering GC Bid / negotiations

• • • • • • • • •

Construct Represent owner communicate project status Manage permitting process & obtain approvals Manage construction processes & vendors Mediate construction conflicts & change orders Update schedule & budget Financial & status reporting Manage substantial completion process Move management Commission management

• • • •

Close Execute protect close-out Oversee completion of punchlist Complete financial close-out Conduct lessons learned evaluations

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Your priorities are our priorities More than on-time and on-budget.

Your mix of priorities is unique to your organization, but they likely include completing your project on time and within budget, mitigating risk, achieving the highest quality possible and minimizing any disruption of your day-to-day operations or resident experience.

There are broader, more strategic objectives as well. Competing successfully in your marketplace. Achieving a positive return on your investment. Building the long-term value of your asset.

At JLL, we understand. We have established a long track record of success in project delivery and development services in the Senior Housing industry. We make our client’s ambition our own, representing their best interests in every phase of the project by offering world-class services and making their satisfaction our top priority—from concept to completion—a true owner’s perspective. That’s what we will do for you.

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Canterbury Court Senior Living Canterbury Court has engaged JLL to manage their upcoming expansion project to add a total of 300,000 s.f. and 208 apartments across two buildings—the Garden Tower and Health Center—to their existing campus.

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Select Relevant Experience

Shenandoah Valley Westminster Canterbury Winchester, VA

Merrill Gardens at Woodstock Woodstock, GA

The Forum at Deer Creek Deerfield Beach, FL

Peyton Stakes Nashville, TN

*Team experience prior to JLL

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The Kenwood Bethesda, MD

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Brookdale Senior Living San Antonio, TX

Hawk’s Cay Hawk’s Cay in Duck Key, Florida underwent a $60 million renovation to the 177 guestrooms, 250 two and three-bedroom villas, full-service marina, six restaurants, saltwater lagoon, five swimming pools and the Calm Waters Spa. Through JLL’s on-site project management, the resort celebrated its grand opening in August of 2018, four months earlier than originally scheduled.

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Westminster Canterbury Richmond Westminster Canterbury Richmond is a premier continuing care retirement community in Richmond, VA. JLL is managing their 500,000 s.f. campus expansion project that will provide more living apartments and will upgrade and expand the amenities offered on this unique campus.

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Select Relevant Experience

The Terraces at Bonita Springs Bonita Springs, FL

Merrill Gardens at Madison Madison, AL

Fountains Presley Charlotte, NC

Elizabeth House III Silver Spring, MD

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Marriott Marquis Atlanta, GA

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Fountains at Mooresville Town Square Mooresville, NC

Select Relevant Experience

Marquette Manor Indianapolis, IN

Fountains Matthews Matthews, NC

Royal Court Condominiums Charlotte, NC

Bakers Cay Key Largo, FL

725 Ponce Atlanta, GA

Wedgewood at 640 Merritt Nashville, TN

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Sheltering Arms Institute JLL provided development management services for the new, $95.5 million, 212,000 s.f. rehabilitation hospital in central Virginia. The state-of-the-art campus brought together administrators, local caregivers, caregivers from other nationally recognized rehabilitation hospitals and former rehabilitation patients in order to ensure that the experience in the new building would be second to none.

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Our role in your success:

Acts as your advocate and advisor

Leverages a keen understanding of office development issues

Validates project vision, budget and feasibility

Utilizes concise project controls and financial reporting

Aggressively manages design and construction

Provides clear accountability for project success—full completion, on time and on budget

Manages and monitors schedule and budget on a daily basis

Ensures your overall goals and aspirations are achieved

Oversees all competitive bidding

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Partnering with

complex teams

The JLL project management team understands that the level of complexity in Senior Housing communities are rapidly evolving to meet the amenity and specialty requirements needed to attract new residents. We work with our clients to assemble a highly specialized consultant team to bring the expertise required to enhance lifestyles for residents. Some of these specialty consultants include: • • • • • • •

Skilled Nursing Facility Specialist Memory Care Design Horticultural & Therapeutic Garden Specialist Green Infrastructure and Irrigation Designer Interactive Real Estate Visualization Software Unit Customization Software Senior Housing Marketing & Advertising Proje ct and De ve lopm e nt Se r v i ce s| 25

Best-in-class Research

Valuation & Advisory services

JLL's best in class Research delivers intelligence, analytics and industry insights through marketleading reports and services that illuminate today's Senior Housing market and identify tomorrow's challenges and opportunities. Our collaboration with this forward-thinking team creates a competitive advantage for our clients and drives successful strategies to optimize their real estate decisions.

JLL Valuation Advisory is a global network of more than 1,700 professionals, operating from 44 countries, to deliver expertise across the commercial real estate spectrum. They look beyond present value assessments to understand market trends, competing assets and projected income to deliver accurate, reliable valuations, providing strong foundation for any real estate transaction. Our Market and Feasibility Studies specialists are focused on providing special counseling and analyses for multi-housing and Seniors Housing assets.

Technology & Innovation

Property Condition Assessments

JLL Technologies is the first-of-its-kind team combining passionate technologists, real estate professionals and forward-thinkers committed to making bold decisions, pushing the envelope and transforming the future of Senior Housing environments. They advise, build and deliver real innovative technology solutions that impact the lives of millions of people across the globe. They work with owners and investors to assemble customized solutions that create better experiences for residents, visitors and staff - from smart building solutions to inunit technologies and everything in between.

Merritt & Harris (M&H) is a group of licensed engineers, registered architects, construction experts, LEED consultants and cost analysts that provide third party, neutral construction consulting to the real estate lending and investment community through upfront plan and cost reviews, construction monitoring and property condition assessments. M&H’s deep talent base brings broad industry experience across commercial, residential, hospitality, medical, parking and mixeduse projects.

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Integrated Design Cost & Risk and Branding Management Big Red Rooster (BRR) is a multi-dimensional brand experience firm. From the workplace to the marketplace, we create transformative human experiences that accelerate business growth. BRR has 100+ design professionals with experience across multiple sectors who can partner with clients to deliver full design services.

JLL’s in-house cost estimating team provides advising services on both risks and opportunities to put the numbers into context. They have a unique understanding of the balance between achieving budget accuracy with limited information and their cost management process is strategic, unbiased, collaborative, detailed and comprehensive.

Based on the complete real estate life cycle, their process is time-tested, proven and designed to minimize risk while creating value.

Furniture & Move Sustainability & Management the Environment With over 40 years of Move Management experience, JLL provides the most comprehensive services including Furniture Solutions and Procurement. This group is the largest provider of Move Management services in the nation with the strongest community of practices and largest platform. They have developed a proven process that directly correlates to risk discovery and evasion, clear internal communication and a wellinformed team.

JLL’s Sustainability Project Management team leads the industry in providing health and wellness solutions across a range of client and asset types.

Their process focuses on how each environment supports human health, well-being and comfort also ensuring our clients’ projects use less energy, waste and water while reducing their real estate costs and improving efficiency. Services integrate energy and sustainability performance optimization into the design, construction an operation of our clients’ real estate projects.

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C. Bryant Wilson, AIA, CSI, LEED GA

Mary Margaret Murphy, LEED AP

Eva Moore, PMP

David Shonk

Senior Vice President +1 804 466 0406 bryant.wilson@am.jll.com

Vice President - Senior Housing Strategic Lead +1 410 382 2153 eva.moore@am.jll.com

Vice President +1 404 973 6703 marymargaret.murphy@am.jll.com

Managing Director +1 678 612 8043 david.shonk@am.jll.com

© 2021 Jones Lang LaSalle IP, Inc. All rights reserved. All information contained herein is from sources deemed reliable; however, no representation or warranty is made to the accuracy thereof.

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