Welcome Aboard
Our People Offer Unparalleled Dedication Dear Passenger: I’m writing this letter as I take my twelve-year-old
son for his first trip “across the pond.” He has been anticipating this trip for weeks, and his eyes light up with delight every time he talks about being in Paris, visiting the Eiffel Tower, seeing the Arc de Triomphe and strolling down the Champs Elysees. As the flight attendant welcomes us, I can’t help but note the novelty of travel through the eyes of my son. There’s no doubt the world he’s growing up in is vastly different than mine was. Among other things, air travel and technology have made his world much smaller and more accessible—though clearly not without its own set of new challenges. Yet in the midst of a global recession, there’s no doubt that a view through his eyes offers refreshing perspective. He believes that he can change the world, and he understands that he owns his destiny. In that regard he’s a little bit like the people at SkyWest. We recognize that there are a myriad of challenges beyond our control, but we also recognize that we’re part of the solution. The companies that survive and thrive through good and bad times are those that create value for their customer—those that do things better. One of the greatest things about our SkyWest people is that everywhere I go employees are asking how they can do a little bit better for our customers and our company. Their attitudes are already making a difference. It’s found in the parts person who comes to me with a more cost-effective agreement; the pilot who talks to me while I’m in the cockpit’s jump-seat about how he thinks he can improve a program; the gate agent who has a fresh idea. SkyWest people care about each other and the customer. They continue to innovate and execute and make progress and improve upon the things we know we already do well. That kind of focus, particularly in today’s environment, is unmatched and critical to what we’re doing. You won’t find it anywhere else. With that kind of ownership, it’s clear that every one of our 10,000-plus employees wants to take care of you, the customer, better than anyone else. We’re passengers too and we understand that what we do and how we do it makes a difference in your day. Whether you’re connecting through a hub or on your way home, SkyWest’s people want to make your travel experience a good one. So on behalf of our dedicated employees, I’m pleased to welcome you aboard SkyWest United Express. Sit back, relax and enjoy your flight.
Russell “Chip” Childs President and COO SkyWest Airlines
6 | skyWest Magazine September/October 2009 united express