Hotelier & Hospitality Design - June 2023

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Hotelier & Hospitality Design

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June 2023: Industry News, Hotel Openings, Luxury Furniture, Technology, Lighting...

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Hotelier & Hospitality Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

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Contents June 2023 Contact Us Dan Draper Publication Manager 01843 570940 Jodie Little Publishing Director 01843 595818 Anthony Field Editor 01843 570940
FORCHROME S O TITNAILLIRB LLEWSTCELFER NO Y O U TURNTOBRISTAN 3895 Hotelier and Hospitality AW.indd 1 13/09/2019 15:45

Independent Hotel Show London launches supplier competition

Winners of the competition will secure a free exhibition stand at the 2023 show, which takes place 16-17th October at Olympia London, plus a marketing package worth up to £5,000.

Following nominations of hotel industry suppliers from the show’s audience members, a select panel of hoteliers and event partners will shortlist 15 companies. The industry will then have the chance to vote for five winning companies.

Nominations can be submitted here. The deadline is Wednesday 28 June at 17:00.

Independent Hotel Show event manager, Glenn Wallace said: “With the launch of Hoteliers’ Choice 2023 we wanted to showcase the suppliers that are truly at the forefront of innovation in the hospitality sector, and who better to nominate the best of the best than the independent hoteliers themselves.

“This is a fantastic, unparalleled opportunity to not only get directly in front of key hotel buyers, but also to stand out from the crowd as a trusted supplier and a true innovator in the eyes of the independent hotel community.”

Eljesa Saciri, general manager of The Zetter Townhouse Marylebone, added: “As hoteliers, being able to recognise the amazing teams and individuals that work alongside you to ensure your standards are being met, your guest’s satisfaction is continually excelling, and your team has the support of the people in the background is an outstanding opportunity.

“There are so many suppliers who play a part in the day to day running of what we do, yet often go unnoticed, this is a great opportunity to bring those people, and companies to the forefront.”

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Montgomery Group, the organisers of the Independent Hotel Show London 2023, have launched the Hoteliers’ Choice competition to showcase industry suppliers.

Former Beaumont hotel MD launches hospitality management company

Paul Brackley, former managing director of Corbin & King’s Beaumont hotel in London’s Mayfair, has launched a hospitality management company called Kinsfolk & Co.

With a pipeline already in place, the company will launch three luxury boutique hotels, two in central London and one elsewhere in Europe. The first London property will open in Fitzrovia in 2024, and the second in Westminster in 2026, with standalone neighbourhood restaurants and luxury serviced apartment concepts also in development.

The company offers an end-toend management solution, from advisory, asset management, concept creation and design guidelines through to operations.

The privately owned company, which launched this month, will be led by Brackley as founder

and chief executive. The team includes people and culture director Ninoska Leppard, who spent 19 years with Corbin & King and the Beaumont and eight years at Caprice Holdings; and commercial director Rachel Fearon, who spent 22 years at Firmdale Hotels and prior to this worked at One Aldwych in London. Heymo Nyoni has been announced as chief financial officer, who most recently worked for Standard International; while Stas Anastasiades will be restaurants and innovations director, having worked for Milsom Hotels and Restaurants for 20 years.

Brackley said: “We are incredibly fortunate to start a completely fresh company, where we can build a community with a shared vision – be that with our team, our partners

or our investors. We believe in the power of hospitality, working together within our wider industry. As a collective force, our company will deliver sustainable returns for all our stakeholders.”

Fearon added: “While each new opening will be completely individual and independent, all will have a Kinsfolk & Co. sensibility and golden thread running through. We will craft and create places that inspire new experiences, always putting people and relationships at the centre of what we do. Ultimately working in a balanced way, we will deliver enhanced profits, adding value for all our clients. Welcoming and warm, Kinsfolk & Co will bring something new, but at the same time something familiar.”

Burgh Island Hotel brought to market for £15 million

Burgh Island Hotel, an Art Deco property located on a 21-acre island in south Devon, is being marketed by Knight Frank for offers over £15 million.

Built in 1929, the Burgh Island Hotel comprises 25 bedrooms and suites, three restaurants, a tennis court, snooker room, mermaid pool, and offers spa treatments. The property is accessible by foot or car on low tide, or by a unique sea tractor at high tide.

Two of the suites sit externally from the hotel, one of which was originally built as a writer’s retreat for novelist Agatha Christie.

In December 2022, permission was granted to construct a four-storey extension to create an additional 12 bedrooms and two staff rooms, as well as a single storey green-roofed building for 11 staff bedrooms.

Owner of Burgh Island Hotel, Giles Fuchs, said: “Ownership of the Burgh Island Hotel has provided me with a wonderful journey and given me the true privilege of restoring and enhancing one of the most treasured tourist assets in the UK over the past few years. What we have achieved is an immense source of pride for all of us who have been involved and, in our work, we have always tried to ensure that the hotel’s 1920s spirit remains just as vibrant in the 2020s.

Fairmont Cheshire The Mere Resort to Open 2024

“Having watched the hotel be reborn, survive the pandemic, and continue as a wild and beautiful oasis for visitors from across the world, I believe now is the time for me to step aside and allow a new chapter to emerge for Burgh. The sale includes the 14th-century [tavern] Pilchard Inn as well as the hotel, which remains an important part of Devon’s history and I am excited to see what the future holds for this much-loved property.”

Matthew Smith, partner in the hotel agency team at Knight Frank, added: “It is rare for a hotel of such character and heritage to come to the open market. Burgh Island Hotel is a stunning example of Art Deco architecture, it’s steeped in amazing history and provides guests with a sophisticated and unique experience.

“In recent years the buildings have received considerable investment and operates as a thriving business which generated in excess of £6 million turnover in its most recent financial year. This is a unique opportunity to acquire a truly iconic hotel that benefits from a number of value-add opportunities to further develop the trading performance, and will no doubt appeal to a global investor audience.”

Fairmont Hotels & Resorts in partnership with Dubai-based real estate development and investment firm, Select Group, announced the signing and redevelopment of the historic The Mere in Cheshire.

Overlooking The Mere Lake on the outskirts of the affluent town of Knutsford, Cheshire, the 157-acre resort today offers 81 luxurious guest rooms, an 18-hole championship golf course and wellness facilities. On completion of a comprehensive restoration, redesign and expansion, Fairmont Cheshire The Mere will open with 120-bedrooms, including 27 suites. The resort will retain its championship 18-hole golf course and develop some of the finest wellness and culinary offerings in the region.

Fairmont Cheshire The Mere will be a leading luxury golf and spa resort in the North West of England, a complementary addition to Fairmont’s acclaimed golf resort portfolio, particularly Fairmont St Andrews and Carton House, a Fairmont Managed Hotel in County Kildare, Ireland. The new country estate resort, opening in Cheshire in 2024, follows in the footsteps of Fairmont Windsor Park which opened to much acclaim at the start of 2022. The new hotel will be Accor’s 5th Fairmont hotel in the UK & Ireland, a grand collection of hotels

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which notably includes the worldrenowned The Savoy - A Fairmont Managed Hotel in London.

Commenting on the new signing, Mark Willis, CEO Fairmont Hotels & Resorts, said: “The Fairmont brand is known for its timeless grandeur, magnificent architecture celebrated addresses with heartfelt service and, as such, is a natural partner for The Mere. In partnership with Select Group, our combined vision will create a property which will set a new standard for luxury hospitality in the North West of England, further solidifying Fairmont as an exceptional brand for unforgettable experiences.”

Select Group Founder and CEO Rahail Aslam added: “We are pleased to grow our strategic partnership with Accor and excited to add the Fairmont brand to our extensive international portfolio of hospitality developments. Delivering globally recognized experiences with a local touch, we look forward to rebranding the iconic The Mere Golf Resort & Spa to Fairmont, reinforcing the property’s positioning as the luxury hotel of choice in the North-West of England for both business and leisure travellers.”

The appointed architects are Manchester-based Leach Rhodes Walker Architects. London-based Bergman Design House is the appointed interior designer, transforming the resort in close collaboration with Accor’s luxury Design & Technical Services team.

New build Rosewood Seoul to open in 2027

Real estate developer Eleven D&C Co., Ltd has appointed Rosewood Hotels & Resorts to manage the ultra-luxury Rosewood Seoul.

Located beside Yongsan Park in the city centre, the hotel will form part of The Parkside Seoul, a mixed-use neighbourhood in the former site of the United Nations Command.

When complete, Rosewood Seoul will offer 250 rooms and suites, seven restaurants and bars, and the Asaya spa which will feature multiple treatment rooms, hydrotherapy and relaxation areas, an indoor pool, saunas, fitness centre and an indoor golfing facility. Other amenities include 1,800 square metres of event space and a kids club, Rosewood Explorers. The project will be led by American architecture firm Kohn Pedersen Fox Associates, with interiors overseen by Space Copenhagen.

Sonia Cheng, CEO at Rosewood Hotel Group, said: “Seoul is one

of Asia’s most dynamic metropolis known for its innovation while simultaneously honouring its distinctive history and heritage. We look forward to exploring this destination through the Rosewood lens and are thrilled to be working with our partners at Eleven D&C Co. to create an elevated lifestyle experience that will bring attention to Seoul amongst a new generation of ultra-luxury travellers.”

Chaiman of Eleven D&C, Seok Oh Eum, said: “We are thrilled to have Rosewood Hotel & Resorts join The Parkside Seoul, a mixed-use development project planned on a site with historical significance in the centre of Seoul. The combination of the dynamic charm of Seoul, a city where the past and the present coexit, and Rosewood’s guiding principles is sure to make [the hotel] a new landmark.”

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New product to ensure powerful showers in B&Bs

Regardless of the location, holidaymakers expect to receive a premium service especially when it comes to their bathroom experience. The reality, however, is that many B&Bs don’t provide optimal water flow and pressure to provide high-performing power showers on every floor, for every guest.

For those in the bed and breakfast business, one of the UK’s leading manufacturers of water boosting solutions, Salamander Pumps, has provided a much-needed solution with the launch of TankBoost. The new product is an easy to install, single unit solution to ensure water performance remains at optimum levels even in large, multi-storey accommodations. TankBoost guarantees that every guest enjoying an overnight stay will have the powerful shower experience they desire.

Available now, TankBoost will deliver flow rates up to an incredible 80L/min. This level is ideal for even the busiest accommodations where showers, taps, toilets and more are being used at the same time.

Unlike many competing mains boosting solutions, TankBoost has been developed with appearance in mind. Designed with a fascia to make it feel less industrial and intrusive, TankBoost is more aesthetically pleasing than other products of its kind and is also extremely quiet throughout operation.

Claire Thompson, Director of Marketing at Salamander Pumps, said: “Our new TankBoost product is a standalone, cost-effective solution that can be trusted to ‘run the show’ – working hard to give even the busiest of B&Bs more than enough boosted water supply. We’re already seeing a lot of anticipation for this launch.

“We often find that accommodators will invest thousands of pounds into creating beautiful bathrooms with large shower heads and body jets, however they don’t always have the water supply to meet the increased water demand this brings. Those planning ambitious renovations and room refurbs for guests should always take the opportunity to ensure everything is in place behind the scenes. This will ensure their luxurious new showers can perform as well as possible – even when the guests across different floors are running the taps at the same time.”

TankBoost is currently available in four different sizes, from 100L to 450L, meaning solutions are available for properties of all sizes. Where a property has particularly high water demand, and space is not an issue, tanks can be linked with additional storage units to increase capacity.

Those ready to cure their water pressure and flow woes can click here for more information: or email

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Good water pressure and flow is a must have for families embarking on staycations here in the U.K.
Don’t let poor water pressure and flow ruin your guest’s holiday.

Manual cleaning equipment: complete portfolio, expand customer reach

Kärcher and TTS agree on strategic partnership

Kärcher and TTS Cleaning joined forces. The partners are thereby pooling their resources and capabilities in order to offer customers around the world their broad range of products and services in a customised manner in the future. With the TTS Equipment, Kärcher complements its portfolio of solutions for building cleaning and continues to position itself as a full-range supplier. TTS benefits from Kärcher's worldwide brand awareness and comprehensive product range and thus expands its market position.

Efficient building cleaning requires a combination of machines, cleaning robots and manual tools to achieve the best hygienic result optimizing consumption with both economic and environmental benefits. TTS specialises in professional manual equipment, designs ergonomic and effective solutions for any environment such as hospitality, healthcare and high traffic areas. Marco Cardinale, Vice President Floor Care Solutions at Alfred Kärcher SE & Co. KG, explains: “We already offer products in the manual tools sector, but with the participation in TTS we will complete and strengthen our portfolio: TTS will act as our competence center managing the supply chain for manual tool equipment."

The close cooperation is not only a good idea from an organisational point of view; the two family businesses also pursue a similar strategy in terms of corporate management.

Currently, TTS Cleaning S.R.L. is making the transition to the second generation, with an even stronger focus on the future development of the company. Renato Zorzo, CEO and owner of TTS Cleaning S.R.L., states: “With Kärcher, we have found a strong partner to rise our brand visibility opening up

new markets and channels, expand production and increase our competitiveness. In addition, we can now combine our innovative approach to manual tools with innovative cleaning technology from Kärcher.” For clear allocation and good visibility on the market, Kärcher and TTS have decided on co-branding with both logos.

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I had the idea for my drinks around five years ago.

Andy (my glorious husband and I) had been out for supper and I had been disappointed, not for the first time. It was not the food or the company but the lack of alcohol-free dinks available to me. I had been offered, coke, tango, elderflower cordial, low alcohol as opposed to no alcohol and sparkling water, nothing I felt which was relevant to the occasion or to the fact that I am adult, just sweet, fizzy, kids drinks.

At the time Seedlip had frequently entered the market and there were of course de alcoholised wines and alcohol-free beers, although again these were not widely available. More importantly though I did not want a beer or a larger and I wanted entirely free from alcohol.

I haven’t had a drink for almost 22 years as myself and alcohol have a difficult history and so I felt, with the help of a stint in rehab, that we would be best parting company. I met Andy a few years into my sobriety and in what might be the most beautiful love story ever told he gave up drinking (he didn’t have a problem) so that he could marry me.

And so we found ourselves, 10 years into our marriage, sitting at another table in another restaurant lamenting the woeful offerings available to us, and that is how it happened. We woke up the morning following the disappointing outing and I said, “I am going to make a drink, how hard can it be?” and he said “ok darling, let me know if you need any help.”

And so it began!

It took a couple of years a false start or 2 the global pandemic and the passing of my father before I really turned my hand to my drinks venture with any commitment but when I did, I realised that it is, in fact, really quite difficult to get a drink in a bottle! I had no industry experience, no sector knowledge and no network or connections and yet somehow, one step at a time and with the incredible support of Andy a year ago I launched Myth , my Rum inspired cane spirits, free from alcohol, free from hangovers and free from guilt!

It is still early days in my business and there is so much to learn! I won some awards and I have been fortunate enough to gain some great recognition and now I am focusing on my route to market and coming to really understand the sector I find myself in. The growth of the no and low drinks market over the last couple of years has been extra ordinary and I really hope that one day it will be expected that anywhere a drink is served a relevant adult alcohol free version will also be offered.

Lighting plays an essential role in creating the desired atmosphere at a hospitality venue. With skilful craftsmanship and innovative creativity, lighting can transform any interior space into a setting that is inviting, comfortable, and enjoyable. By utilising high-quality fixtures, fabrics, textures, and colours strategically placed throughout the room, lighting can create an ambiance that will captivate guests from the moment they step inside.

The colour of light is one of the most important elements to consider when creating a successful hospitality space. Warm tones create a cosy atmosphere with soft light that is welcoming and comforting for guests. Cooler tones provide a more vibrant feel with energizing hues that make any room appear bigger and brighter. Combining different temperatures of light can also help to accentuate certain areas while creating strong focal points that draw attention to unique features within the space.

The goal is to create a warm and inviting ambiance that immerses customers in the experience while showcasing the character of the venue. Colours such as reds, yellows, oranges can help create cosy atmospheres while blues and greens give off calming vibes.

The right amount of dimness or brightness should also be taken into consideration to make sure that there is still enough light to navigate, while not making it too glaringly bright.

In addition to colour temperature, careful attention should be paid to the quantity of light needed in each area to set the right mood. Too much lighting can be distracting and overpowering, while too little could leave certain areas feeling closed off or uninviting.

A balance between natural and artificial sources must be achieved to provide just enough illumination without being overly noticeable or disruptive.

If your hospitality establishment is fortunate to have an outdoor space, it is vital you make the most of the area. When used in the right way, lighting can be used to make stylish, thoughtfully designed spaces, creating just the desired atmosphere whether it is for an informal alfresco lunch or a chic, bustling outdoor cocktail bar.

Thanks to technological advances, IP65 rated outdoor lighting designs are available in a wide range of finishes, fittings, and styles, meaning there is an outdoor lighting option to suit any outdoor space from modern, state-of-the-art hotel terraces to brick, wood, or traditional gardens.

020 7971 7871 |

Below: Old Factory Pendants shown at Goodwood Racecourse.

Image Credit Goodwood Racecourse

We ask Mara Rypacek Miller, Managing Director, Industville Ltd,, How can lighting create the right atmosphere at a hospitality venue?
Industville Lights shown in Brick & Liquor. Image Credit Brick & Liquor.

Solent Hotel & Spa:

A Relaxing Retreat on the South Coast

Solent Hotel & Spa, located in Fareham, Hampshire, is a luxurious four-star hotel that offers a relaxing retreat for both leisure and business travellers. With its extensive range of facilities, including a spa, gym, restaurant, and event spaces, this hotel is an ideal destination for those seeking a peaceful getaway or a comfortable stay while on business.

Checking in & Accommodations

Upon arrival I was greeted by the extremely friendly reception team & the beautifully cute cat Joey!! The hotel boasts 117 stylish and spacious rooms. Luckily for myself, I was given the “Grange” room which are incredibly decorated and equipped with modern amenities such as free Wi-Fi, air conditioning, and flat-screen TVs. A key feature of the room for me was the space! It had a lounge area going into the bedroom, this was perfect for either a family trip or a few nightcaps playing games after exploring the restaurant & bar. Guests can choose from several room types, including standard rooms, executive rooms, and suites, all of which offer a comfortable and relaxing environment for a good night’s sleep.

Spa and Wellness Facilities

One of the main attractions of Solent Hotel & Spa is its impressive spa and wellness facilities. The hotel’s spa, called the Spa at Solent, offers a range of treatments designed to rejuvenate and refresh the mind, body, and soul. Guests can indulge in a variety of massages, facials, body treatments, and nail services, all of which use high-quality products from Caudalie and Templespa and are delivered by experienced therapists.

In addition to the spa, the hotel also has a fully equipped gym, which is open 24 hours a day, seven days a week. The gym features state-of-the-art equipment, including cardio machines, free weights, and resistance training equipment, allowing guests to maintain their fitness routine while away from home.

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Restaurant Facilities

Solent Hotel & Spa also has an exceptional restaurant, the Parson’s Collar, which serves delicious food made from locally sourced ingredients. The restaurant has a relaxed and informal atmosphere, making it the perfect place to enjoy a meal with friends, family, or colleagues. It also has all the live sport programmes you can imagine, being a big football fan, I found myself very at home in there. It gives across that homely feeling, which is great.

The Parson’s Collar offers a varied menu that caters to different tastes and dietary requirements. Starters include dishes such as scallops with chorizo, pork belly with black pudding, and goats’ cheese and beetroot salad. For the main course, guests can choose from a range of meat, fish, and vegetarian dishes, such as steak, sea bass, and butternut squash risotto. Desserts are also a highlight, with options such as chocolate fondant, lemon posset, and cheese platters.

The restaurant also has a well-stocked bar, which serves a range of wines, beers, and cocktails. The bar is the perfect place to relax with a drink before or after dinner, or to catch up with friends over a few drinks.

In conclusion, Solent Hotel & Spa offers the perfect getaway for any experience, whether you want to wind down and relax in a secluded setting away from the hustle and bustle from life or enjoy some drinks in a fantastic restaurant with friends or even show off to your clientele in one of the many great event rooms. It provides a home away from a home and is a resort I highly recommend.

To book your stay at Solent Hotel & Spa, please book here

Hotelier & Hospitality Design


The hottest seat in Brighton

Beach Box Sauna Spa and Wildhut are proud to announce their collaboration to launch a luxury Wildhut sauna on Brighton Beach. Sitting alongside Beach Box’s existing horse box saunas, Wildhut’s 10–12 person ‘Maa Trailer’ sauna features a two metre triple glazed picture window affording unparalleled views of Brighton seafront, pier and sunset in what has been named ‘The hottest seat in Brighton’.

On opening, the sauna was visited by the Estonian Ambassador, and a team of traditional Estonian Aufgass sauna masters who conducted multisensory wellness rituals. Using heat, steam, music, smell, salt, honey and birch leaves the rituals create a transcendental sauna experience.

Liz Watson, Founder, Beach Box Sauna Spa, said; “I am so proud of my Wildhut sauna. The people of Brighton have been so supportive and embraced beach sauna so wholeheartedly that I am delighted to bring everyone this luxurious, highquality sauna. Housing twelve people it is going to further enhance a sense of community and allow space for our rituals, retreats and special events. I was impressed with Wildhut’s meticulous attention to detail and use of high-grade sustainable materials. People are going to love the panoramic window, it really is something special.”

Thaisa Box, Co-Founder, Wildhut, said; “After discovering Beach Box Spa and becoming regulars, we became inspired by what Liz has created to turn our passion into a business. The sauna trend is growing exponentially in the UK and

we are incredibly excited to be part of this movement. Sauna offers very real benefits to people’s health and wellbeing. Wildhut aims to set a standard for luxury in saunas and are made in Britain using the highestquality sustainable materials.”

Handmade by master-craftspeople in Sussex, a stunning effect is achieved using traditional skills with technology to power sustainable highperformance. Wildhut’s advanced design and build harnesses the beauty and functionality of the finest sustainable materials. Wildhut saunas feature high-grade Western Red Cedar and are insulated with 100% British sheep wool for superior thermal performance and sustainability. Saunas are available in three sizes and feature triple glazed windows with custom glass sizes.

Wildhut empowers wellbeing through community, connection with nature and high quality natural materials. Established by Thaisa Box, a pioneer in London’s wellnWess industry, and designer Lisa Deller, who were inspired by the Finnish sauna tradition, where a total population of 5 million people own 3.5 million saunas.

To learn more about Wildhut please visit or follow Wildhut on For more information about Beach Box please visit


Eden Furniture offer a number of Italian manufactured sofa and armchair sets with matching coffee tables.

Choice of three colours and cushion options.

Look on our website at the Ashcott, Yeovil and Ilminster Sets

Rustic Vintage Style Furniture Range Truro Range

Eden Furniture has a massive selection of Indoor, Outdoor & Poolside Furniture. Our Harrogate and Truro Ranges have become increasingly popular with their rustic and rural charms. The Harrogate Range is available in dining and bar height with complimentary stools and benches. The Truro Range is also in dining and bar height with dining stools and benches. Both ranges are made to order so almost any size is achievable.

F U R NITU R E Call: 01527 519580 E: Warehouse & Showroom Unit 16 Padgets Lane, South Moons Moat, Redditch, Worcs B98 0RA |
Shipston Armchair Non Wood Slats 2.1m Parasol Range Of Colours Salford Chair In Antique Grey or White
CLASSIC TIMELESS outdoor furniture
Terrace Chair Non Wood Slats

Dometic and CAKE partner on first food delivery contract in Italy

Swedish innovators, Dometic and CAKE, announce their first joint contract with Pizza Smile, a groundbreaking pizzeria in Italy. Designed to significantly elevate the customer experience and quality of food, Dometic’s DeliBox will be paired with CAKE’s e-bike for premium home delivery service. As the first restaurant to deploy this dynamic combo, Pizza Smile sees ample business opportunities with this new leasing contract.

replace its current electric bike fleet with CAKE bikes for an even more efficient, emission-free fleet at a reduced cost. Dometic’s DeliBox will help sustain the temperature and quality of the food during the entire delivery journey –from the restaurant’s kitchen to the customer’s door.

“We’re confident that DeliBox powered by CAKE bikes will have a tangible impact on Pizza Smile’s delivery business, helping to secure new customers through seamless delivery and retain current patrons through unparalleled quality control,” says Eva Karlsson, Head of Other Global Verticals at Dometic.

An award-winning local business, Pizza Smile was the first pizzeria in Adria in the Rovigo province to provide free home delivery service, starting in 2006. Led by entrepreneur and CEO Gabrio Tessarin, Pizza Smile’s pioneering approach, artisanal recipes, and digital operations have propelled the restaurant’s significant growth in the region and beyond – carrying out approximately 70,000 home deliveries each year.

By collaborating with CAKE and Dometic, Pizza Smile will make another first by leasing CAKE makka :work equipped with the Dometic DeliBox to enhance their premium home delivery service, providing a valuable new solution for the market. Pizza Smile will

Tessarin says, “Our desire to take pizza delivery to a higher level remains a top business priority. With a mutual commitment to innovation and sustainability, CAKE and Dometic are ideal partners to help shape the next evolution of this critical business segment. Thanks to this exciting collaboration, our pizza will reach customers at its best – crispy and hot.”

A revolutionary introduction for the food delivery sector, Dometic DeliBox provides temperature zones for active heating and active cooling to ensure food and other perishables are kept at optimal temperatures throughout the delivery route. Its innovative design and engineering offer a valuable differentiator for restaurants as well as retail, hospitality, and other industries responsible for transporting food to guests.

The parties have signed a new leasing contract starting with small scale premium delivery with an aim of expanding the service area and consumers in the coming months. For further information about Dometic

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Spotlight On: Energy Saving Radiator Designs

Nick Duggan, MD, at The Radiator Centre has seen a big increase in interest for energy-efficient designs over the past few years, in both domestic and commercial markets. Nick comments, “With energy prices at an all-time high it’s not hard to understand why both homeowners and businesses are keen to save money wherever possible. Energy efficient radiators are more efficient because they use lower volumes of water. Less water means you don’t need to use so much energy to heat it. For example, aluminium radiators have less water content and faster reaction times than their steel equivalents.”

With sustainability being at the forefront of everyone’s minds nowadays, the choice of energysaving designs has increased significantly over the past few years, as the technology continues to develop. “For the ultimate in low water content, the Synergy range for example, contains up to 90% less water than you would find in a conventional radiator. For systems that are running at particularly low temperatures, or where the radiator size cannot be increased beyond a conventional size, some radiators also come with fan assistance. This speeds up the drawing of cooler air across the heating elements, which in turn increases the room temperature more quickly and efficiently.”

Recent years have also seen a number of smart radiators being introduced to the market. Nick explains, “These are great for giving the user total control over their heating system, which in turn can help with energy savings too. The ability to control the heating remotely means users can control every aspect of it, so the heating never needs to be on when it’s not needed”.

“You can also control the temperature of individual rooms, for example if there are hotel rooms which are empty. Smart technology has other advantages too with some systems able to detect when a room is empty and automatically turn the heating off. Others will help the user to analyse energy usage and most will also enable control of the hot water system making it easier to regulate consumption for quieter and busier times in a hotel or restaurant”, says Nick.

01727 840344

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Mini Fixed Feet - Price: £210.74 Synergy Hybrid 02 - Price: £564.60
From hotel en-suites and lobbies to restaurants and retails spaces, when undergoing renovations, it makes sense to upgrade the heating system to energy efficient radiators that will save money, as well as the planet.
Niva E-Panel Electric Radiator - Material: SteelOutput Range: 500 - 1750 watts - Price: £793.52

Being awarded ‘Best for Innovative Hard Surfaces Restoration and Repair Services 2022’ by Design and Build Awards and with 30 years’ experience in specialist repairs and restoration, Magicman can assist.

Our customers include celebrated hotels, famous cruise lines and busy international transport hubs. From Park Lane to Pakistan, Bermondsey to Bermuda, we provide repair

and restoration services all over the UK and around the world. At Magicman, we know that a good repair is the best thing to do.

If your premises are in need of some TLC, we have the services and equipment to help you out. We can handle minor chips, scratches, and other superficial issues as well as more major damage such as dents, burns and cracks.

Our skilled technicians can restore your premises in the highest order by addressing any unsightly damaged items in a timely manner and in an affordable manner. There’s no need to worry about how much time it will take us to complete repairs because our team is always on time—and ready to go!

We do not limit our services to small repairs; we are able to restore main entrances and windows while also working on door frames, cills and even entire buildings or shops fronts. Inside or outside, we can fix any colour, grain, or pattern you may want! We use only certified technicians who are trained and experienced with every job they undertake.

Our goal is always customer satisfaction!

We remove the panic when sudden and unexpected damage occurs which has the potential to push clients into penalty clauses. As completion deadline approaches, it is imperative that snagging issues are remedied promptly and to a standard that assists you to handover to client ‘defect free’. Magicman has both the skill sets and the ability to provide the numbers to ensure this happens.

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Before After
The appearance of your hotel is of paramount importance when inspiring confidence and delight amongst clientele.

Most items are produced in batches and replacements, in addition to being subject to long lead times, may not be the same colour or sheen of the original. A Magicman repair is the easy, cost-effective solution.

When you’re a hotelier, you can’t afford to have a room that’s not up to snuff.

That’s why Magicman is the perfect solution for when your rooms need a little work.

We’ve been providing repair services for hotels for over 30 years, and we know how important it is to keep your rooms looking and feeling brand new. We also know that sometimes things happen maybe there’s an incident that causes damage, or maybe it’s just time for an upgrade. Whatever the case may be, we’re here to help you find solutions—and fast!

Our team can handle most problems with efficiency and ease, whether they involve cabinets or furniture. We’ll even handle any of your snagging issues before you hand over possession of the room to your client, so they don’t have to worry about paying extra fees due to incomplete repairs.

We’ve got all kinds of options when it comes to repairing damaged items in your hotel rooms.

What does this mean for you?

Our business model of repairing items on site instead of ordering and installing replacements, saves you time and money and is better for the environment. Typically repairing on site saves between 50– 80% of the cost of installing a replacement.

Repairing on site reduces waste to landfill and greenhouse gases created in production and delivery of replacement items. It avoids long delivery times; any possibility of ancillary damage and items can often be back in use within hours. Magicman provide teams of technicians who repair, restore, and rejuvenate (in-situ) doors, floors, furniture, sanitaryware, baths, basins, shower trays, whirlpools, ceramic tiles, handrails, panels, artworks, sculptures, reception desks, walls, common areas including bars, restaurants, gyms, and spas.

All without removal or replacement!

We are fully accredited, certified, and audited so we can deliver the standards you expect nationwide:

ISO 9001: 2015 Quality Management

ISO 14001: 2015 Environmental Management

ISO 45001: 2018 Occupational Health & Safety

We’re all about making your life easier.

That’s why we created Magicman: to help you save time, money, and resources. Our team of experts can repair hard surfaces to a wide range of different items and types of substrates, including:

• Wood and laminate

• Glass polishing

• Metal polishing

• Stone and marble repair & polishing

• Ceramic tiling

• Plastics / uPVC

• Corian

• Powder coated surfaces

• Painted surfaces (including wallpaper)

• Sanitaryware (baths, basins, and showers)

Big savings

The premise of Magicman is a simple one. Instead of replacing damaged items and surfaces we copy the colours, patterns, texture, and sheen to repair the original, typically saving between 50% - 80% compared with the cost of replacement. Better for you and better for the environment.

Because Magicman work on site (we come to you) and our repairs are so quick, without the lead time involved in ordering replacement items, the turnaround time is reduced, and costs are dramatically lowered. Also, your items are brought back into use much more quickly.

If you would like to know more, please contact or visit our website

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Before After

New data reveals half of construction workers feel lonely at work

There are also various tools, for employers looking to support workplace wellbeing, that are free for businesses to download. This includes a Make Chat Work Guide packed full of insights, knowledge and practical tips on how to make the most of the coffee break in the workplace. There are also printable assets to display in the office including a ‘NESCAFÉ Your Way’ sheet to note how colleagues like to take their hot drinks and ‘Icebreaker’ and ‘Conversation Starter’ suggestions, designed to help ignite chat and interaction with co-workers.

The findings, conducted by NESCAFÉ as part of the ‘Make Chat Work’ campaign, are announced amidst recent concerns around wellbeing in the construction industry – with a report from the All-Party Parliamentary Group (APPG) on Issues Affecting Men and Boys recommending more stringent mental health provisions should be written into construction contracts.

The ‘Make Chat Work’ campaign by NESCAFÉ aims to help businesses create a culture that nurtures their employees’ wellbeing through encouraging interactions, connections and engagement between workers.

Further insights from the research reveals that eight out of ten (79%) of construction workers agree that having opportunities to talk to colleagues around coffee breaks would make them feel less lonely. In addition, nearly all (99%) of respondents said that getting together for a coffee break is important for team morale and 94% look forward to a coffee break with colleagues.

Nadia Roberts, Brand Manager at NESCAFÉ at Nestlé Professional, said: “Our research shows that coffee breaks at work aren’t just a ‘nice to have’ but are an important part of the day for employees – particularly for those that are experiencing feelings of loneliness. Breaks give workers time that’s been specifically carved out to connect, talk and engage with each other and an opportunity to take time out and switch off from the day-to-day pressures – important for workers in any business, but particularly a sector like construction, and the related trades such as plumbers, carpenters and electricians, which are typically male-dominated.”

The Make Chat Work campaign sees NESCAFÉ partner with the Federation of Small Businesses (FSB), which represents 160,000 small business owners in the UK, as well as construction industry bodies the Federation of Master Builders (FMB) and the Construction Industry Council (CIC), to deliver insights, webinars, information and assets to help small businesses improve workplace wellbeing.

Brian Berry, Chief Executive of the Federation of Master Builders (FMB) said: “Mental health is a top priority for the FMB so our partnership with NESCAFÉ is another great way to highlight workplace wellbeing. Builders face many pressures in their day-to-day lives and it’s great that many FMB members share their own mental health challenges to help others. The FMB has also partnered with the Lighthouse Club as our charity partner to ensure mental health awareness is front and centre in the construction sector.”

Caroline Lavelle, Chief Commercial Officer at FSB, said: “Workplace wellbeing is incredibly relevant and important to our vast small business community. We like to provide our members with knowledge and tools that enable them to run their business better; and the Make Chat Work campaign does just that.”

CIC Chief Executive Graham Watts, said: “CIC promotes expertise and knowledge on topics that are of collective interest to the construction sector and wellbeing is a topic that impacts everyone in the industry. We are pleased to partner with NESCAFÉ to cover this crucial subject and help share insights which could benefit the whole of the industry.”

Through the partnership with the CIC, NESCAFÉ will be making a donation to construction industry charity The Lighthouse Club.

Bill Hill, CEO at the Lighthouse Club charity, which provides financial and emotional support to the construction community and their families, said: “Experiencing poor wellbeing is an everyday reality for thousands of construction workers. Stress, anxiety and depression accounts for a fifth of all work-related illnesses and every single working day in the UK, two construction workers take their own life. We welcome campaigns like Make Chat Work – it’s an opportunity to ignite conversation around workplace wellbeing and brings to life the importance of workers in the sector talking more.”

For further information on the NESCAFÉ Make Chat Work campaign or to download the free Make Chat Work Guide visit your-business/small-medium-workplace/make-chat-work

22 Hotelier & Hospitality Design
New data launched today reveals that half (47%) of construction workers in the UK feel lonely in the workplace.

How to Improve Customer Experience with Smart Video Solutions

Today’s business owners need to provide an exceptional customer experience to develop a loyal customer base and stay competitive. Smart video systems can play a significant role in success. By helping protect businesses from criminal activity and providing insights that help improve every aspect of a customer’s experience from the moment they enter your establishment, it’s no wonder more businesses are leveraging smart video solutions.

Evolving Technology

Intelligent video has evolved. These days, users can expect their video solutions to offer insights, track key metrics, and generate reports on transaction times, customer conversion, and other trends. With insights like this at business owners’ fingertips, using analytics to improve business operations is rapidly becoming the norm – Fast Company reports that 99% of Fortune 1000 companies are investing in big data. Often there is no need to upgrade your current CCTV or EPOS to get on board with intelligent video, as the latest tech can work with existing infrastructure.

Intelligent video can also improve employee performance which is important to ensure a positive customer experience. You can track employee and customer behaviour, identifying areas where employees might need additional training and support. We call this ‘big sister technology’ as it can be used to instigate positive change across the business.

Measuring Customer Experience

Once a leadership team has taken steps to monitor customer and employee behaviour, how can success be gauged? Intelligent video can generate valuable insights on metrics such as speed of service (SOS) which is a key indicator of customer satisfaction.

Intelligent video and AI-powered analytics allow businesses to find areas of improvement in their customer service operations, ultimately becoming more efficient and being able to deliver an even better customer experience. Investing in analytics pays off big: Forbes reports that businesses using customer analytics have higher growth and more sales.

Another key measurement in customer experience is order accuracy. Using video solutions to monitor orders helps businesses identify why orders may be delivered inaccurately and how the issue can be addressed and solved.

Help from DTiQ

If you need expert advice on how to improve customer experience with video surveillance, DTiQ has more than 20 years of experience, serving more than 45,000 clients around the world. DTiQ works with some of the leading QSR brands in the USA and Europe including Burger King, Subway, Starbucks, Domino’s, and the Hard Rock Café to help them manage costs, optimise revenue, and drive operational excellence.

DTiQ combines best-in-class surveillance equipment with cloudbased analytics and convenient managed services. The team at DTiQ can build a customised business intelligence solution that integrates with your existing POS system, saving time and money. Our 24/7 support and enhanced reporting tools give you the data you need to drive better business decisions.

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