Hotelier & Hospitality Design - January 2021

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January 2021: Industry News, Openings & Refurbishments, Technology, Recommended Suppliers...

Hotelier & Hospitality Design

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Contents January 2020

Contact Us

January 2021: Industry News, Openings & Refurbishments, Technology, Recommended Suppliers...

Hotelier & Hospitality Design

Dan Draper

Publication Manager 01843 570940

Jodie Little The UK’s leading supplier of high quality artificial plants, trees, silk flowers and related accessories




REFLECTS W IT E 3895 Hotelier and Hospitality AW.indd 1



Anthony Field

Editor 01843 570940




Hotelier & Hotel Design Magazine is the leading publication and established web resource in the business. Providing comprehensive reporting on hotel industry news and exclusive coverage of the latest ecological-friendly green hotels and bar designs, HHD Magazine keeps you updated on the latest hotel trends in technology and innovative ideas.

Publishing Director 01843 595818

The perfect finish to any bathroom To make life easier, we give many of our taps and showers a flawless contemporary chrome finish. No need for chemicals. Just a quick wipe with a wet cloth and you’re done. Brilliant.

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Industry News

Lifestyle and boutique hotels make up half of Hyatt’s European pipeline Europe: Hyatt Hotels has revealed plans for 63 new hotels across nine brands in 22 European countries by 2023.


ndaz, Alila, and Hyatt Centric – Hyatt’s lifestyle brands – and The Unbound Collection by Hyatt – one of Hyatt’s independent collection brands – make up half of Hyatt’s executed deals in Europe. The company says this growth is fuelled by a growing desire from travellers, World of Hyatt members, and owners for hotels that offer “unique, differentiated experiences that foster genuine connections with people and cultures”. “Hyatt is in the process of transforming the hotel landscape in Europe with planned openings for new Hyatt-branded hotels in some of the most sought-after leisure destinations in the world,” said Peter Norman, senior vice president real estate and development EAME/SWA, Hyatt.

Hotelier & Hospitality Design

“Supported by strong brand recognition and demand for the highquality experiences for which Hyatt is known, we look forward to welcoming guests and World of Hyatt members in these key European destinations. Further, with half of Hyatt’s executed pipeline in Europe consisting of franchise agreements, we are thrilled to collaborate with a number of new, as well as existing, owners to bring these exciting projects to fruition.”


“Because of today’s unprecedented business climate, owners of independent hotels are understandably looking for a reputable brand with strong distribution channels for added support, which makes hotel conversions a big growth driver for Hyatt through our independent collection brands, including The Unbound Collection by Hyatt. At Hyatt, we have always taken a flexible and thoughtful approach to crafting deals that benefit both parties, and now more than ever, the

success of that approach is evident. Because Hyatt-branded hotels have not oversaturated many European markets, we continue to intentionally grow our brands in places that matter most to our guests,” he added. Notable newly executed deals include plans for Andaz hotels in Lisbon and Prague, Alila La Gruyère in Switzerland and new members of the Unbound Collection in Düsseldorf, Stockholm, Helsinki and Mijas.

“The 2018 acquisition of Two Roads Hospitality established Hyatt’s compelling position in the lifestyle segment and further reinforced the strength of its existing lifestyle brands, Andaz and Hyatt Centric,” said Felicity Black-Roberts, vice president acquisitions and development Europe, Hyatt. “Also, the planned opening of Hyatt’s first Alila resort in Switzerland marks an important step as we anticipate adding more resorts to Hyatt’s lifestyle portfolio in Europe.”

Industry News

North African hoteliers believe worst is over The Northern African hospitality industry has been hit hard by COVID-19, but hopes are mounting around resumption of international flights and opening of prime tourist destinations. to the same period of the previous year, according to data from STR, the parent company of Hotel News Now.

The pandemic took a particularly heavy toll on the Egyptian hospitality industry as the steepest declines in hotel occupancy came in the main tourism destinations of the Middle East and North Africa during the first half of 2020.

He added that the absence of foreign visitors also has forced hoteliers to adjust average daily rates to attract limited domestic tourism.

The Egyptian tourism sector reported 21% growth in 2019, welcoming 13.6 million visitors, according to the United Nations’ World Tourism Organization. This figure has more than doubled during the past three years, prompting hoteliers to rapidly expand the country’s hotel room capacity. With international flights suspended in March when the coronavirus was officially declared a pandemic, most of Egypt was closed until July, during which hotels were mostly empty.

The Egyptian government has limited occupancy in each hotel to 50%, even during local peak periods that could bring potentially more revenue, Pursche said.

“There is certainly a noticeable decrease in all hotels’ room rates in the region, the extent of which is varying depending on each hotel’s customer base,” Pursche said. Hoteliers are hopeful that COVID-19 seems to be under control in Egypt and international flights gradually are resuming. Egypt has already resumed regular flights with Russia, its most important market, and some other European markets. The Egyptian government has also opened its famous pyramids and other important visitor sights.

“Speaking for the Red Sea region, which relies mostly on international guests, except during local peak periods and holidays, the worldwide flight bans starting from March 2020 had a tremendous impact on the hospitality industry,” said Lars Pursche, GM of the Kempinski Hotel Soma Bay, who added his hotel closed its doors from the end of March until the end of July.

Hotel occupancy rates in Egypt are expected to rebound in 2021, with hotels in Cairo projected to have occupancy of 65% in 2021, while occupancies at hotels in Sharm El-Sheikh, Hurghada and Alexandria are forecasted at 43%, 48% and 62%, respectively, according to Colliers International.

Between January and October 2020, average occupancy at Egyptian hotels totaled 28.6%, down 63.8% compared

In Morocco the picture is similar, with hoteliers also looking forward to a rebound in 2021.

In the same shoes

“We lost 75% of our foreign tourists compared to last year,” said Mehdi Bennani Smires, GM of the Sirayane Boutique Hotel & Spa in Marrakech, which reopened in October with lower occupancy but unadjusted ADR. To some extent, domestic tourism has supported local hotels, he said. Average occupancy in Morocco stood at 18.8% between January and October, a decline of 72.1% compared to the same period in 2019, STR data shows. International flights also have returned to Morocco, with European low-fare carrier Ryanair restarting 58 weekly flights on 45 routes to Belgium, France, United Kingdom, Italy, Germany, Spain and Portugal. Hoteliers are feeling that the worst might be over. “The winter season depends on open skies and the end of the lockdown in Europe. All in all, we are getting more confident that the situation will become better starting from March,” Smires said. In 2019, Morocco received a record 13 million tourists, up 5.2% from the earlier year, with its tourism flow steadily growing during the past few years. “We are closed since 17 March, dying slowly with absolutely nobody seeing that,” said Nathalie Rousseau, owner of the Zwin Zwin Boutique Hotel & Spa, also in Marrakech, referring to what she sees as a lack of government aid to the Moroccan hotel industry. In Tunisia, hoteliers are even less optimistic, expecting foreign visitors to begin returning only around mid-2021. “Our occupancy rate was about 80% year-round before the pandemic, but since the first lockdown, it is less than 2%. We have adjusted our prices, negotiated our contract with our (online travel agency), but more importantly, we are trying to develop new services for the local market. Survival is the new growth, so we are very open to customize and adapt our work to new kinds of demand,” said Leila Ben-Gacem, owner of Tunis’ Dar Ben Gacem Hotel.

Hotelier & Hospitality Design


EPORT FROM NORTH AFRICA—Egypt, Morocco and Tunisia have been almost completely stripped of international tourists since the beginning of the pandemic, but some hoteliers are beginning to see the light at the end of the tunnel.


Industry News

IHG to introduce lifestyle brands to Malaysia Malaysia: IHG plans to triple the number of hotels in Malaysia in the next five years, and to debut Kimpton and Hotel Indigo in the country.

Hotelier & Hospitality Design



HG South-East Asia and Korea managing director Rajit Sukumaran said the group currently has four hotels across three of its brands in Malaysia and is looking to have more than 14 hotels across six brands within the next five years. “Demand does exist and travel will return. At the moment, it’s going to be domestic — weekend staycation and holiday season travel. On the

corporate side, we will see small meetings happening, not large events. For international travel, we expect to see leisure-driven tourists coming in as soon as the border reopens. By then, we also expect meetings, incentives, conferences and exhibitions to return quickly too,” he said. IHG’s occupancy rate across Malaysia year-to-date is at 30 per cent compared to last year’s 63 per cent.

IHG SEA and Korea development VP Serena Lim said the group is seeking to introduce new luxury and lifestyle brands into Malaysia, such as Kimpton and Hotel Indigo, both of which are set to launch in Kuala Lumpur. “We are thrilled to extend our selection of brands in Malaysia through the signings of Kimpton KL at The TRX Exchange and Hotel Indigo KL on the Park,” she said.

Industry News

Limestone Capital acquires Corsica hotel France: Boutique hotel investment fund Limestone Capital has acquired Hotel U Palazzu Serenu, a boutique luxury hotel in Corsica.

As part of the deal, Limestone will make capex investment, integrate technology to increase distribution and reduce cost and reposition the property for an audience seeking “unspoiled nature and

authentic travel experiences at a premium price point”. Limestone says, as with all of its investments, it will place the values of sustainability, wellness, and integration at the heart of the hotel experience. The deal forms part of Limestone’s wider investment approach. In partnership with leading family offices across the world, Limestone expects to continue to invest in underperforming hotels across a number of European destinations and utilise its integrated asset management approach to create value. Benjamin Habbel, managing partner of Limestone Capital said: “We continue to see excellent opportunities in

the boutique hotel sector across Europe with double digit return potential. With recent major steps towards the full reopening of the international hospitality sector, we are confident that recovery following COVID-19 will be swift for premium assets in sought-after destinations. U Palazzu Serenu is an exceptional opportunity with the potential to deliver strong yields. It will benefit from centralised revenue management, tech-driven distribution and services, and experienced management. It helps that Corsica is one of the few undiscovered gems of Europe. We expect strong growth from arrivals from Northern Europe, Germany, and the US.”

Hotelier & Hospitality Design


he investment comes three months after the announcement of Limestone Capital’s Amethyst Fund launch in September 2020 and is the fourth hotel acquisition for the fund. The deal highlights the fund’s underlying thesis that turning small underperforming hotels into professionally managed, tech-enabled boutique hotels will offer highly attractive equity returns in the post-COVID luxury hospitality sector.



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09/03/20 09:41

Jangro offers tailored solutions to support catering businesses

The catering industry has been fundamentally threatened by the COVID-19 pandemic, with tighter restrictions set to stay in place for the foreseeable future. Jangro, the UK and Ireland’s largest network of independent janitorial suppliers, has expanded its comprehensive range of solutions to help businesses in the food industry continue trading throughout (and beyond) these uncertain times. They are able to offer everything the sector needs to adapt their processes and keep trading, from sustainable takeaway packaging, to effective cleaning and hygiene supplies and processes. During the initial lockdown, many bars and restaurants adapted their offering to include takeaway and delivery options. With a second lockdown across some parts of the UK and no confirmed end date for tighter restrictions everywhere, catering businesses should review their packaging options. With sustainability, as well as safety, high on the agenda, meals should be provided in environmentally friendly food containers. To help reduce

the amount of plastic pollution, Jangro offers a range of sustainable packaging, ideal for hot and cold foods, which is made from re-used board, and is recyclable, compostable and fully bio-degradable. The lids are made from recycled plastics (rPET) and are also recyclable themselves. Jangro is also able to help establishments implement effective cleaning and hygiene measures. As well as specialist food packaging, its comprehensive ‘Cleaning & Hygiene Supplies’ catalogue contains a wide range of high quality and effective products and supplies, including Jangro’s Enviro H6 General All Purpose Sanitiser, which has been proven to kill coronavirus. Jangro also recently extended its innovative range of digital wall charts to include the hospitality sector. These cleaning guides include colour coded plans to ensure a safe and hygienic working environment is maintained. As well as their bespoke copy, the customer automatically receives a full health and safety compliance pack, comprising of relevant safety

data sheets, product user guides, and Control of Substances Hazardous to Health (COSHH) risk assessments of the products that feature on their chart. Jo Gilliard, CEO at Jangro, comments, ‘COVID-19 is one of the most significant threats that the catering industry has ever faced. With mass gatherings banned for now, even when people are able to socialise more freely, it is likely that a coronavirus hangover will remain – that is, a consumer nervousness around the health and hygiene of an establishment. Many will still prefer to order takeout to enjoy in the safety of their own home, whilst others will assess the cleanliness of an establishment before deciding to visit. She continues, ‘The way that the catering industry has adapted in the face of such challenges this year has been impressive. Jangro is here to help support these businesses make sustainable choices, and when it comes to cleaning and hygiene, stay compliant and help them to build trust with their customers.’ For more information about Jangro, please visit or call 01204 795 955.

Hotelier & Hospitality Design

Independent janitorial and cleaning distributor provides services to help the catering sector act sustainably and stay compliant


Looking after your business the Tip Top way Established in 1988, Tip Top Linen Services is an independent, family-run business based in Luton, Bedfordshire. The team looking after you is led by Imran Hussain, whose father founded the company with the customer-driven ethos that still underpins everything we do. When you choose Tip Top, you’ll benefit from a bespoke service based on a clear understanding of your business requirements, our in-depth knowledge and a total commitment to your satisfaction.

Textile Services Association Member

We know that you expect exceptional product quality, value and reliability from your linen supplier. That’s just the start when you’re with Tip Top. We take pride in getting to know you, so that our friendly, expert staff can offer advice and support. If you like the idea of working with a company that combines all the benefits of a national supplier with the personal approach of a family business, we’d love to look after you. Come and see for yourself the high standard of our laundry service and our extensive range of quality linen.

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The Student Hotel delivers first phase of digital transformation programme


he result is a new website that delivers a differentiated brand experience for a complex mix of hospitality products and an enriched booking journey for student guests. Built on Episerver and React, the new site is intuitive to navigate, built on mobile-first principles, supports accessibility in all its forms, and performs efficiently and reliably. It uses a digital design language that can adapt to any device, enabling a consistent look-and-feel no matter the brand touchpoint. As well as an impactful and user-centric design, under the hood is a refined and efficient codebase.

and deliver a meaningful experience across their digital ecosystem. We used our Experience Playbook process to create an inspiring blueprint for creating The Student Hotel’s industry-leading digital experience. Among other things, it outlines the impact of hero moments on the bottom line as well as the technical infrastructure needed to deliver them. Once we had the Experience Playbook in place, we delivered the first phase of The Student Hotel’s transformational digital ecosystem, their dynamic global website. This is just the beginning of a very exciting and innovative journey.”

Mark Liversidge, Chief Digital & Experience Officer at The Student Hotel: “As we rapidly grow and build our global community, so does our vision of creating purposeful connections, lifelong curiosity and learning. We needed an agency partner that understood this vision and could design and build a digital experience connecting curiousminded student spirits to our built spaces and community. We found this in Rufus Leonard, who had the proven credentials to engineer our core digital platforms to deliver distinctive experience to our customers and community. This milestone is the first step in our digital transformation from offering a collection of individual products, to a seamless lifelong customer experience integrating a complex mix of hospitality products, lifestyle services and learning experiences.”

Pioneering a next generation hybrid model in hospitality, TSH is an urban regenerator, partnering with cities to create new communities based around a blend of coliving, student and hotel accommodation with co-working, private office and meeting spaces, enriched with lifestyle options across wellness, entertainment, events, bars and restaurants.

Laurence Parkes, CEO at Rufus Leonard: “The Student Hotel already had a strong personality, a distinctive tone of voice and a proposition that was disrupting the hospitality industry, but they needed a partner that could define

The new website launch is the first milestone of an ambitious programme of work to deliver next level digital experience at all touchpoints, including a new app for guests which will transform the full customer journey from arrival to lifelong connection with the growing global community. The launch comes at a time of success for Rufus Leonard. The agency is an Econsultancy Top 100 Digital Agency, Top 10 Design & Build Agency and won Best Digital Agency at the 2019 Digital Experience Awards, as well as four 2020 Transform Awards for work with London Business School and ARU.

Hotelier & Hospitality Design

The Student Hotel has completed the first phase of its digital transformation programme, designed and implemented by digital experience agency, Rufus Leonard.


50 Year old product makes dramatic comeback to help beat the virus When the Melaphone Speech Unit was

the UK have had these screens installed with

at British Rail stations, nobody could have

screens are individually made and every

predicted that half a century later it would

component is of the highest quality, giving a

suddenly be in such high demand.

clean, sleek and professional appearance in any

considerable success and approval. The

health-care environment. The current Corona Virus Pandemic had created an urgent need for all protective

The Melaphone is still available as a stand-

equipment – both for personal use and in the

alone unit for installation into walls, glass or

working environment. This is the reason the

plastic screens, windows or doors. I can easily

Melaphone has come into its own again. Its unique design, with its resonating membrane

requires no special skill to install. The range

and air-sealed constructions, make it the

has been expanded to meet the growing

ideal device to install in any situation where

demand for the units. In addition to the original

face-to-face communication occurs. It not only

brushed aluminium model there is a stainless

offers protection from air-borne viruses and

steel model, a white powder-coated aluminium model and the newest and highly successful Himacs acrylic-resin model, which is at a very

through a screen. Its protective credentials

popular price. is very easy to keep clean and safe with an antiseptic wipe.

All of these models are available from stock and can be purchased from Melaphone VisAudio.

and designers for use in hospitals, laboratories and cleanrooms or anywhere hygiene is of

The Melaphone has now been built into the

paramount importance. It is a simple but

new Defender Virus Screens produced by the

Even after 50 years, we’re proud to still be

really ingenious invention which requires no

company and numerous doctors’ surgeries,

able to say ‘MADE IN THE UK’ at our London

servicing, wiring or electrical supply. And it

medical centres, clinics and pharmacies in

production facility.


Domaine Gayda scores on two counts Heads, Chemin de Moscou; Tails, Sélection Grenache Gris. Though both IGP Pays d’Oc, they are as different as the two sides of a shiny coin, but offer the ultimate in pleasure.

Hotelier & Hospitality Design



hemin de Moscou, the iconic label by Domaine Gayda in Brugairolles, Aude, has been a resounding success since its inception. It is named after a path that leads from the village to the top of a hill. “There was a tree at the top that acted as a beacon for the intrepid pioneers of the air mail routes and this is where we built our winery in 2004”, recalls Vincent Chansault, the winemaker and co-founder of an estate where a breath of fresh air blows, literally and figuratively. Right off the bat, Chemin de Moscou went against the grain of French appellation conventions, focusing on a blend of Syrah (the majority varietal), Grenache and Cinsault grown over a patchwork of soil types and climates, including limestone soils in La Livinière, schist in the Col de la Dona, gneiss in Latour de France and calcareous sandstone in Brugairolles.

A turning point Without disavowing its inimitable style, Chemin de Moscou has turned a new page in its history. “In 2017, the earliest and one of the most

successful vintages at the estate, we started to vary the vessels used for maturing our wine over 24 months, using 500-litre casks, wooden vats, amphorae and eggs”, continues Vincent Chansault. The resultant wine, now the 2018 vintage, is a high-end red fermented with no added sulphur and delivering an assertively open, rounded, supple style. Its impeccably balanced, intense aromatic expression of dark fruits and spices, complexity and length on the palate make it a wine that can be savoured now - or in 15 years’ time!

Boutique This is not the only surprise lurking among Domaine Gayda’s IGP Pays d’Oc portfolio. Tasted blind, it is difficult to know exactly what wine is behind the Sélection Grenache Gris

label. Turns out, it’s a one-of-a-kind white wine made from old vines in the Opoul winegrowing site in the Pyrenees-Orientales. “In 2014, we decided to hive off the Grenache Gris during harvesting, then use very gentle, whole-cluster pressing and fermentation in 16-hectolitre eggs so that it could develop the fat characters of a lees-aged wine, with a totally hands-off approach”, explains the person who transformed an experiment into a stroke of genius. Vincent Chansault successfully created a very fresh wine from red clay soils that are renowned for their heat. The 2018 Sélection Grenache Gris displays extraordinary aromas, acidity and minerality and not only encapsulates the vintage, the site, the grape variety and the vineyard block, it also mirrors constant research in the winery. It is the jewel in the crown of a boutique range, which is often gone in a heartbeat - yet another reason to taste it without further ado! Chemin de Moscou - 11300 Brugairolles Tél. +33 (0)4 68 31 64 14

Rentokil Initial launches VIRUSKILLER™ Air Purifier that kills Coronavirus in the air*


entokil Initial has today announced an agreement to distribute VIRUSKILLERTM, air purification technology which is proven to kill 99.9999% of viruses with a single air pass, including Coronavirus. It comes as the World Health Organisation (WHO) recently updated information on its website that recognises Coronavirus can be transmitted from person to person via aerosols in the air1[1]. The VIRUSKILLERTM technology will hopefully play an important role in the nation’s Coronavirus recovery, helping businesses and public facilities minimise the risk of airborne transmission when they are allowed to resume normal operations. Despite WHO recognition of Coronavirus transmission (air to person) via aerosols, research commissioned by Rentokil Initial2[2] reveals a lack of awareness of this risk amongst the British public. Just over one in five (22%) of Brits revealed they are concerned about catching Coronavirus from contaminated air. Interestingly, the research did find that over three in five (64%) were more concerned about the air quality in indoor environments now, than they were prior to the pandemic. As a result of these concerns, 59% of consumers believe air purification systems should be mandatory in public buildings and educational facilities. Additionally, 41% believe that facemasks do not do enough to protect them against catching Coronavirus from contaminated air. Unlike traditional air purifiers that can ‘trap’ airborne particles and microbes, the VIRUSKILLERTM also


* When independently tested against Coronavirus DF2 (a surrogate for Coronavirus), Adenovirus, Influenza and Polio, the unit was found to kill 99.9999% of viruses on a single air pass. [1]


Research conducted by Opinium LLP for Rentokil Initial. Conducted 20-22 November 2020 sampling 2,000 adults in the UK **When independently tested against reference bacteria (Klebsiella pneumoniae, Mycobacterium tuberculosis, Staphyloccus aureus subsp. Aureus, Streptoccocus pneumoniae, Streptococcus pyogenes, Escherichia coli), the unit was found to kill 99.9999% of bacteria on a single air pass. [2]

decontaminates the air, by not only trapping but also killing airborne viruses, bacteria** and fungi. When placed correctly the unit takes control of the airflow in a room, drawing contaminated air in from the ‘breathing zone’ and then releasing fresh, clean air back into the breathing zone. As well as deploying carbon and HEPA filters, VIRUSKILLERTM uses patented ultraviolet-C (UVC) lamps, surrounded by a mesh of chromed nano titanium dioxide tube filters that are polished with activated carbon. The emitted UV light reacts with the mesh, and in a process called ‘photocatalytic oxidation’ produces hydroxyl radicals, which acts as a disinfectant and breaks down the organic molecules. This all in one solution effectively filters dirty air, neutralises toxic air and decontaminates sick air. Dr Colm Moore, Area Technical Manager UK, Ireland and the Baltics, Rentokil Initial says: “Unlike traditional air purification systems, the UVC technology provides a photochemical deconstruction of the RNA and DNA of microorganisms, deactivating their reproductive processes so that the Coronavirus, and other viruses, can no longer spread, before the air is released back into the room. “Its ability to kill 99.9999% of viruses with a single air pass, including Coronavirus, is what really sets this technology apart. Take the following scenario for example, if you had one million viruses passing through a VIRUSKILLERTM, just a single virus would be recirculated, compared to the 500 viruses that would pass through when using a traditional filtration device (99.95%).” Jamie Woodhall, UK Technical & Innovation Manager, Rentokil Initial comments: “Following the positive news surrounding several Coronavirus vaccines on the near horizon, VIRUSKILLERTM is another landmark development in the ongoing effort to battle Coronavirus. “VIRUSKILLERTM could play an important role as people look to resume their normal lives, providing confidence and peace of mind that airborne transmission is far less likely in indoor environments where the technology is installed. It could also help eliminate scenarios that we see in so many schools across the country, where students have to sit in cold classrooms because the windows must be kept open to maintain airflow. “This solution will play a crucial role in helping to break the ‘chain of infection’, by taking control of the airflow in a room – drawing contaminated air out of the breathing zone and releasing fresh, clean air back into the environment. Once installed, businesses should still ensure that proper hand hygiene is encouraged among workers and visitors, and that social distancing measures are practiced.”

Hotelier & Hospitality Design

• VIRUSKILLERTM technology uses a series of filters and patented UV reactor chambers to kill 99.9999% of viruses with a single air pass • Different sized units are available to suit a wide range of sectors from offices, to education and healthcare, hospitality and leisure venues • New research highlights how the British public is underestimating the potential for contracting Coronavirus through contaminated air, despite WHO guidance



the comfort revolution in the hotel industry

The lodging industry has one single, well-defined goal: to ensure their guests have the most enjoyable stay possible. A good night’s sleep is one of the key criteria. Suitenings is on a mission to ensure an exceptional sleeping experience. Cradled in the womb of bedding manufacturer Latexco, Suitenings offers hotels and other providers of accommodation a wide range of customized bedding products, including services – from consultancy at the start of the project thru’ to after-sales advice and support.


leep quality has become increasingly important over the past decade. So, when people book a night in a hotel, resort, B&B or holiday home they expect an unsurpassed sleeping experience. Suitenings helps the lodging sector offer their guests that outstanding experience. By providing mattresses, toppers and beds made of high-quality materials, with luxurious finishing and a clear focus on ergonomics and comfort, Suitenings turns any overnight stay at a hotel into a memorable comfort experience.

Latexco quality tailored to the accommodation sector At the foundations of Suitenings is Latexco, which has been setting the tone in sleep comfort for over 65 years. The Suitenings collection consists of high-quality latex mattresses and toppers manufactured by Latexco. In fact, Suitenings is the first to introduce latex-based bedding products in the hotel sector: hotels rarely choose mattresses with a latex core, despite the durability, natural origin and exceptional comfort properties of latex (resilience, ventilation and anti-bacterial and anti-dust characteristics).

Hotelier & Hospitality Design

From expert advice thru’ to ‘Suitenings at home’


Suitenings bundles its high-quality product offering with a wide range of services, in every step of the project. In a first step, Suitenings selects the most suitable mattresses, toppers and beds, together with its customers. Before and during delivery – often a complex job – Suitenings experts assist hotels by word and deed: from making practical agreements and delivering and installing the products to even removing and recycling the existing mattresses. And even long after delivery, Suitenings is available to provide hotels with expert advice on how offer their guests the ‘suitest dreams’. There is even a ‘Suitenings at home program’: guests who are enthusiastic about the bedding products in a hotel can purchase an identical bed for home use – including five-star delivery by the Suitenings team.

Many years of experience Suitenings’ extensive range of services is based on many years’ experience. The team is led by Gaëlle Verstraeten, who was a business manager in the

sleep, hotel and tourism industries for many years, and Lieven Vandendriessche, CEO of Latexco: “Over the past decades, I have stayed in many hotels around the world. Quite often, I was disappointed about the level of sleeping comfort. As the CEO of Latexco, I now know the secrets of a good night’s sleep. I am happy to share this experience with the accommodation sector, together with Gaëlle and our entire team, to help hotels and other starrated accommodation set the tone in terms of sleeping comfort”.

A fresh start, together The hotel industry is currently at the dawn of a new era. The corona crisis pandemic heavily impacts our travel behavior and poses a series of big challenges. Many people are postponing their travel plans and investing in better comfort at home. Suitenings is confident that everyone will be happy to swap their comfortable beds at home for an overnight stay in a hotel, a B&B or a vacation park as soon as that becomes possible again. “For hotels, this is the perfect time to prepare for that moment, making sure they’ll be able to treat their guests to an amazing sleeping experience. We will gladly help the hotel industry prepare for that fresh start. By investing in a five-star sleep experience, they are guaranteed to gain a competitive edge,” Verstraeten concludes.

Let’s meet! Like to know more about how Suitenings can ensure the ultimate sleeping experience? Check out


The permanent hand hygiene system

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Are you still relying on “quick fix” conventional hand sanitizer dispensers to protect guests, diners and staff? These outdated systems are unhygienic, fragile, frequently need repairing or replacing and have a low capacity that means constant refilling. It’s time for a permanent solution: DispenserONE®. From a revolutionary dosing pump that delivers long life, low maintenance and smooth dispensing to a vast capacity range from 3,000 to 50,000 doses and remote access to remaining product level via your personal online dashboard, the days of empty dispensers and poor infection control are over. Plus, do away with disposable batteries thanks to DispenserONE®’s mains power connection and select a 17” screen version to unlock revenue from advertising and promotions. Choose the ultimate hand sanitizer system for a COVIDsecure future.

Mother and daughter duo launch new luxury interior design consultancy Mother and daughter duo Helen and Scarlett Blakey have together launched Ophelia Blake, an interior design consultancy service and studio.


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phelia Blake offer a unique art-inspired approach to clients across residential and commercial sectors, providing a mix of services ranging from comprehensive inspiration boards, technical plans through to complete interior design packages.


Ophelia Blake’s clients receive a bespoke, carefully considered consultancy service, with a passion and attention to detail that are second to none. From classic elegance to vibrant and daring interiors that celebrate art, texture and colour, Ophelia Blake designs are inspired by an intricate understanding of design trends and timeless luxury.

approach. Collaboratively, the duo delivers dramatic transformations and unique interiors that embody both classic and cutting-edge design principles and expose the very essence of individual aesthetic.

“A focus on the individual personality of either your home or business is always at the forefront of our design process” said, Helen Blakey, co-founder of Ophelia Blake.

Scarlett Blakey, co-founder of Ophelia Blake, said: “We’re passionate about delivering professional, tailored excellence and luxury design concepts. To us, interior design

The individual yet contrasting skill sets of founding partners Scarlett and Helen combine to complement and balance one other. Scarlett’s Fine Art education and professional practice has led to an innovative, artfocused approach to their design, whereas Helen’s professional business background brings forth a technical, solution focused

is about working tirelessly to give our spaces soul, character and purpose, and we do this through intensive client consultancy, intelligent and creative space planning, custom art creation, curated material finishes and unrivalled attention to detail.” To find out more about Ophelia Blake, visit their website at work-interiors/

Aston manor unveils vodka-based hard seltzer in three unique flavours New Sol Duc is a refined mix of sparkling water, pure vodka and natural fruit flavours. Available in three distinctive flavour fusions - Strawberry & Lime, Raspberry & Rose and Rhubarb & Ginger - Sol Duc delivers a superior, 95 calories drink experience. Leading UK cider maker, Aston Manor, has launched Sol Duc, a trio of low-calorie, alcoholic hard seltzers that provide a naturally fruity and delicious alternative for consumers. Sol Duc is Aston Manor’s first foray into the hard seltzer market and is part of its ongoing investment into new production capabilities and resources.

Calli O’Brien, marketing controller at Aston Manor said: “Consumers more than ever are seeking balanced options to support their lifestyle, but with this, the expectation for full flavour and no compromise still stands. They want transparency and honesty in their products, with great taste to boot. “Sol Duc is all about purity and transparency; in contrast to the fermented alcohol bases seen in some other hard seltzers. Sol Duc is simply sparkling water, a dash of vodka and natural flavouring. Why make it any more complicated than that? We also wanted to be playful with flavour. Our dual flavours

are designed to provide an initial flavour hit, followed by a lingering intensity, to spark interest and give something to discover and enjoy. This is not another ‘citrus’ flavour. Our consumers are curious, and we wanted to play up to that!

Cider Company, which is based in Washington, we have gained invaluable insight and understanding of the hard seltzer category following its phenomenal success in the US. With Sol Duc we’re aiming to emulate that success in the UK.”

“We are well-placed to diversify our product range, especially with a hard seltzer. Through our transatlantic relationship with the Seattle

Sol Duc has a recommended retail price of £2 per can. To secure a listing or to find out more, visit

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The range, available in three delectable flavours - Strawberry & Lime, Raspberry & Rose and Rhubarb & Ginger - combine sparkling water, a dash of pure vodka and natural fruit flavours. The 330ml (5% ABV) cans contain just 95 calories, no additives or artificial sweeteners, and are suitable for anyone following a gluten-free or vegan diet.


Trends On Instagram For Food Bloggers


nstagram is an excellent social media platform where users can share their work, promote their services, or just put up their casual holiday pictures. But this space has been widely taken over by Instagram food bloggers as well, and it’s become very popular content. The food-based accounts have garnered many new followers, and new trends are always on the rise. Foodies are on Instagram an average of 18 times each day, and the hashtag #food is used on 250 million posts every month. Instagram has become the ideal place for food bloggers to share their creativity and recipes for their dishes. In turn, food fans can get first-hand information about their favorite dishes and give feedback.

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Top food bloggers like Food Network Star Ree Drummond use Instagram to connect with their fans. Ree has over 3.1 million followers and posts behind-the-scenes content of her cooking show, shares recipes, and gives us a peek into her personal life.


Smaller food bloggers like Lorie Yarro have built a following on Instagram, too. She shares delicious recipes, her own journey with food and, like Ree, shows her followers a look behind-the-scenes into her life. Lorie frequently talks about intuitive eating and shares recipes and posts that are “anti-diet.” So, whether you’re a food blogger with an established following or someone who’s just getting started, Instagram is a great place to be. If you’re looking to grow your account and engagement, here are the key Instagram food trends for you to follow:

• • • • • • • • • • • •

Trying to grow your Instagram food account? Health-Conscious Posts Getting Started On Your Food Instagram Account Watch What’s Trending Turning Customer Trends into Actions On Instagram Instagram For Food Bloggers – What To Post? How To Take Quality Instagram Food Photos How Can People Discover You On Instagram? Local Food Hashtags By City Best Food Hashtags for Every Occasion 20 Best Food Instagram Accounts Food Trends On Instagram

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Features: •

Adjustable water & air flow and temperature control

Adjustable position of washing nozzle with pulsating and oscillating massage - saves in toilet paper usage and has an enhanced cleaning effect

Air deodorisation - sucks unpleasant odour by an interior fan automatically when the seat is occupied

LED night light design - no more turning on all the lights in the middle of the night

• •

Rimless toilet

Self cleaning glaze - easier for cleaning and dirt doesn’t stick

• •

Antibacterial seat

Rear & ‘lady wash’ settings

Simple remote control with scope for two person presets

Vortex flushing system - more energy efficient and only 3 seconds for powerful action

Price starts at £1650. Teesside-based Lusso has been one of the UK’s leading suppliers of luxury bathroom products since 2013, and is at the forefront of innovative bathroom design. MD at Lusso Mike Manders says ‘Combining smart technology with bathroom products is no doubt the next step in turning our homes into fully functional and efficient spaces. The sustainability aspect of the Intellismart toilet plus the sleek design means that this is an innovative, eco-friendly bathroom update that will appeal to interiors lovers who want to keep in touch with the latest technology.’ For further information about the Intellismart Toilet click here.

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Japanese inspired high tech smart toilet launched in the UK

t’s no surprise that smart technology is now entering the bathroom, and the sleek Intellismart Toilet from luxury bathroom company Lusso is here to make our lives easier and more sustainable.


Profilo Smart _ design solutions for functional and inclusive environments

the company that revolutionizes spaces in a sign of inclusiveness and design


he company, founded in 2008, has created an innovative approach in the management and organization of spaces, through transformation and creativity, where design and functionality meet and merge to satisfy real people’s needs. This vision is realized through the Profilo Smart furniture system, a modular track that is installed on the wall, designed to revolutionize the way in which spaces are organized.

The Profile, with a minimal design, is equipped with a customizable cover that hides the track and hooks and allows you to easily change and move the installed accessories, without specialized workers. Architects and interior designers can rely on the company to develop projects that can grow, change and adapt to needs. The company therefore intends to transform environments, in the name of functionality and inclusiveness, for each age group and population, which can find the suitable accessory, thanks to Profilo Smart. The hospitality sector and public spaces have, now more than ever, the necessity to combine comfort and flexibility because requirements may be different depending on the end user.

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In the hotelier world, the system blends harmoniously with the style and furnishings of rooms and suites to ensure the same aesthetic and quality levels for each guest.


Cheers to a small, talented North East design team for worldwide drinks branding Raise a glass to a small Newton Aycliffe design agency in County Durham who have just gone global with their world-class creative campaigns!

The LemonTop team now works with T Warriors brewery in China, Lairgforest in Hong Kong, KHS in Germany who supply the biggest breweries in the world, and Au P’tit Brasseur D’Argentonnay, a craft brewery in France. That’s in addition to creating websites, branding, digital and point of sale material for Quantock Brewery in Somerset, 4ts Brewery in Warrington and the Molson Coors brand as well as George Samuel Brewery, Castle Eden Brewery, and The Herbal Gin Company closer to home.

LemonTop Creative is also a proud “Supplier Associate of the Year” SIBA Award winner which recognises excellence in the brewing industry from can and bottle design, to efforts taken by associates to make their business more eco-friendly and supporting local communities. So it’s “cheers” all the way for the three Directors as LemonTop Creative becomes the “go-to” agency within the national (and now international) brewery and drinks world. Creative Director Arron Stoutt explains how it happened: “Steve Gill and I had worked together on successful creative campaigns including Sainsburys and Franks Flooring for many years but LemonTop’s dominance in the hospitality and drinks sector came about almost by chance. Fellow director Andy Mogg happened to

have a lifelong passion for craft beer and had written on the subject extensively. He had friends in the brewing world, and together we took on a couple of branding and website projects for microbreweries. Once larger players in the market saw the finished creative work they immediately wanted something similar and it grew from there.” LemonTop now also works with The Co-op nationally. So what’s the secret of the trio’s creative success? Director Steve Gill says: “Putting it simply, whatever business our clients are in, we try to build a bridge from where brands are, to where they want to be. We make sure we have a very detailed brief, get right under the skin of an organisation, look far beyond the logo and always ensure a brand will stand the test of time.”

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LemonTop Creative has quickly made a name for itself in the drinks industry and now works with major clients across the Far East and Europe, as well as breweries, distilleries, and industries closer to home.


Private Island, a social event app, has organized a plethora of well-known influencers to a Hawaii Friendsgiving, with name on the trip like Nickelodeon star Isaak Presley, Tik Tokers Colie Nuanez, India Good, Carson Paw, Isaak Presley, Mishka Silva, Sam Frank, Katelyn Elizabeth, Sebastian Topete, Cristopher Romero, Lauren Kettering, Giovanny Valencia, Quinton Griggs and Cynthia Parker confirmed as attendees the the first official event on Maui, Hawaii hosted personally by CEO and app creator Nicholas Duro. The exclusive Maui event will include luxury hotel accommodations, fine food and loads of activities meant to get the blood pumping. Anyone up for skydiving, jet skis, and motocross under the warm tropical sun? It sure beats a zoom meeting in my pajamas. Private Island is making a point to show the world that there’s a light at the end of this long tunnel of quarantine for travel, socializing, and group fun while also maintaining respect for pandemic regulations.

The group has been spotted by a number of sources driving around the island of Maui this week in their 4 Cadillac Escalades, but only from their villa to the adventure destinations with no exposure to the outside world. There is a special surprise event that the group has planned for Thanksgiving Day. Any of us are rightfully skeptical of planning an event in this climate, as we all are more than aware of the dangers and limitations COVID-19 poses to large group events. Private Island strays far away from the impersonal planning that you might find on other applications. With Private Island, the user (host) is not only in control of how an event is financed and planned, but is able to keep precise tabs on who is allowed to join an event and can go as far as mandating recent COVID tests as a requirement for entry. In statements made by CEO and app creator Nicholas Duro, he has clearly conveyed his utmost concern for Islanders’ their health, safety, and wellbeing. This webservice is practically tailored around the “new normal” that COVID has imposed on people across the world. The launch party itself will be ardently restricted to party-goers who have undergone COVID tests less than three days before boarding the plane to Maui, and Islanders will be split into quarantine “activity groups’’ to astronomically reduce any spread. Private Island is an event planning application that has just launched on ios and android platforms, and has already begun turning heads throughout a broad demographic of adventure-hungry users.

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Private Island Influencers show their 50 Million fans how to travel safely during a pandemic

The group has received a lot of hate already for this decision but firmly agree that travel and social interactions can be amazing experiences and yet still executed safely.



New YOUNG bath screen collection from Novellini. Designed and manufactured in Italy. All Young bath screens are fitted with rise and fall metal hinges, double seals and chrome optional anti-splash trim for a secondary seal. Available in black, white, silver and chrome finishes. No more damaged bath panels and flooded bathrooms


adv-NOVELLINI-young-bathsceen-Luxury B&B bed breakfast-0320-2.indd 1

09/03/20 09:41

Regency Design launches external WeatherGuard to protect customers obliged to queue

The need for retailers, hospitality venues and other customerfacing establishments to adhere to COVID-19 guidelines, and enforce social distancing, has led to a challenge that many are familiar with: how to protect customers who are obliged to stand outside in a queue from being subjected to the elements such as wind and the rain.

While in the summer months this has not been such an issue, the onset of autumn is causing retailers and customers alike to rethink their strategies. Regency Design believes it has come up with the answer, with a low-cost modular tunnel that can be built as long or short as required and either bolted or weighted to the ground or on casters for ultimate portability. Zak Manhire, Chief Commercial Officer at Regency Design, says that the British-built product has been specifically designed with customer service in mind: “The weather tunnels will help to protect customers who are queuing outside and encourage them to continue shopping, eating or generally going about their business on rainy days,” he says. “Retailers, pubs and restaurants, banks and building societies, post offices and GP surgeries or indeed any environment where a customer is obliged to wait outside can benefit from our system which delivers a new definition of customer care and comes with bespoke branding.” The External Q WeatherGuard System comes with 1.5 mm

Zintec construction and 5mm PetG interchangeable inserts with predrilled holes or plates that bolt into the floor for safety and stability. The guards are 1.5m long x 1m wide x 2.1m high with gradients for run off. With optional lockable casters and a fully brandable side panel, the WeatherGuards are safe and secure and can be branded and customised to fit any customer-facing establishment. The WeatherGuard system is lightweight yet robust, they can be wheeled in/out of a venue outside of working hours to prevent them from being damaged or vandalised. Additionally, a pitched roof design prevents a build-up of surface water and associated dirt.

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Regency Design, the British design and manufacturing specialist, has invented a novel way of protecting queuing customers from the elements – a modular tunnel system known as the External Q WeatherGuard System.


A true gem THDP – UK and Italian architecture and interior design multi award winning studio with expertise in hospitality and high end residential projects spanning multiple countries – is renowned for creating true gems of art and beauty.

Hotelier & Hospitality Design

Words: Stella Manferdini


The Hilton Frankfurt City Centre, finalist at the Sbid International Design Awards 2020 and shortlisted for the International Hotel and Property Awards, stands among the latest projects signed by THDP. The uniqueness of the project lies in the observation of the environment and cultural background of the place, thus joining and reflecting the enchanting eclecticism and modernity of Frankfurt city.

Centre’s international guests and their understanding of what luxury means. The modern design of the rooms is therefore tailored to the modern contemporary traveller, with a selection of neutral colours and warm timber panelling and flooring, thus imbuing a familiar feeling blended with smart and business touches. The rooms are also equipped with high-tech solutions, modern light fittings and carefully selected artworks that aim at giving a glimpse into the local culture.

The inspiration provided by Frankfurt city and its position as a global financial hub is combined with a particular focus on the consumers’ priorities and expectations in terms of latest technologies. Indeed, the ‘smart modern approach’ chosen by Nicholas Hickson and Manuela Mannino – co-owners and creative directors of THPD – takes into account the Hilton Frankfurt City

The Hilton Frankfurt City Centre’s modern structure also provides his guests with an exclusive space of healing and recovery: the new Hudson Yards Bar. The adaptable framework of the Hudson Yards Bar consists of a back bar having swing doors closing a ‘day’ focus section ­for coffee, afternoon teas and cakes, and a ‘night’ time set up of cocktails and spirits. Designed as a place of

refreshment for business travellers, the bar features a New York style, with brass gantry shelving, custom counter lights, brass foot stops, strong colours and natural leather details. Finally, the design project developed by THDP includes the refurbishment and modernization of the check-in area, in the sign of a style continuity with the new guests rooms and suites. The new check-in area is provided with individual checkin pods, thus ensuring the easy flow of people inside the building and maximising the comfort of the guests. The bespoke design purposely resemble a concierge desk at a New York residential high rise, with rounded shaped check-in pods incorporating natural Rosso Levanto marble, copper mesh and walnut veneer, so as to elevate the Hilton Frankfurt City Centre to the level of a modern luxury space.


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BEPPE RASO - Photographer

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