Eat Drink Sleep - February 2020

eat.drink.sleep February 2020

www.eat-drink-sleep.com

Peter Moore, CEO of Lolly, offers his predictions for 2020 and the decade ahead See p18 Lathams launch Demo Zone at SDS2020 See p16

Lo

nd h 2020 • E xCeL

rch

-5

3

M ob i ile a op & P M A er t O S y M S & u di obi ys E P o S l e te m an ag OS ol A p s e Ho men Sy utio ps t Res el M t Sy stem ns a s er v a t i o na g e t e m s Rev n S me s e nu ys t nt eM a na e W ir e ge ms less Tech ment E - Co nolo mme gy r ce S oluti E lec t o n s r onic Lock s

ed

tim

ic

ul

us

Pr

Toilet Bar A ries Fa b c c e s s o r Flo r ic s & T ies ex ti I nd or ing les O u oor F I nt tdo ur n H er or F i tur S o ea l t i o r D u r n e it Cr f t h & e s ign ur e o c Fu B ke rn eau r y ish t in y g

s ng i t as ks, T

r y ar e n tle s w esig s Cu l a s u D n e r ie G en Li e sso M b l e wa r Ac c e Ta ble om Ta thro Ba hting ment L i g E q u i p we l l i n g Spa els & To ens re Tow ing & Lin Furnitu B e d d e n c e & E ve n t Co n f e r

M

nd

In

Four S ows h

ed F & B as t s Fr l a n ink en & P t s Dr t c u an e n i l l G eg di ho s V gr e A lco ips ade D n r in I on s & a N uce g & M S a ssin ts D r e dimen Co n c k s S na f o o d S ea & G o G r ab

Li v eD

rc Ma

2020 • E xCe LL o

&

no va tio n

&

65

3

Ma

as

M

on

One Event

om

ee

100 0’s of -5

Ide

nt r tainme om Ente l Systems Guestro o ntr gy hnolo a g e Co Bever O f fice Tec stems d n a d y k Foo tS re Bac me n o f t wa s S na g e m a e & t M b logy nt Sys tems & Pu o r n a B ys ing me ech n g T a na g e y & S M i n i n g g B illi a M o et y t l a r k log s no Da Da t e c h nt & l M a hno ion y T t g a ling me igit Tec olu olo B il ge D S d a l n hn e g Ma dh etin Tec a n t Da H a ar k tel M Ho y lit a t pi os H

pp

rs lie

Fr

s uct od pr

0S u

Fo

e re

emo’ s

ea

r il Fo ls o & od d P G sa r & r id ble P iz e p E d Ca q z a E u i Fr y l e s te r ing qu pm er s E q ipm ent uip en m t Dis ent Co o k ing C u t p l ay le E qu B oili ipm r y ng E quip ent B e ve r me age E q uipme nt nt Barbequ es Bar Equipment

st

E th H o t nic F oo A m B e ve r d s M e bient ages Go A l at ods Ba coho l k i c e D r Dr ink D air y y & F o esse Pr o Pa t is s ser Fr o d r t d u ie Fr e s P s & c t s oz h ac P e n Pr o ka g u d d in du in ce g P gs ro du ct s

Cr

Fa

po

on

e

Warewashers Ventilation ment g Equip s Ser vin unte r & C o ze r s eries s Fr e e Ser v n & Ra n g e s atio iger Pan Re f r s & ve n s t Po t O en ipm ile qu ob sils M gE en ion t rin U t c t en ate u eC s & d pm n e I bil v i ui Mo Kn Eq m

Ic

Dis

G

Tal

JOIN YOUR COMPETITORS AT THE UK’S LARGEST AND MOST PRESTIGIOUS HOSPITALITY AND FOODSERVICE EVENT Register your place at hrc.co.uk

Contact Us For more information on the publication or to talk about advertising within the next issue. Contact one of the team via the details below: Publication Manager

Michael Amor 01843 591 523 michael@eat-drink-sleep.com

Publishing Director

eat.drink.sleep February 2020 4 20 28 36 44 52

Industry News Commercial Bathrooms Safety & Security Contract Furniture & Furnishings Commercial Cleaning & Hygiene Business Directory

Jodie Little 01843 582 733 jodie@jetdigitalmedia.co.uk

Editor

Jeremy Tring jeremy@eat-drink-sleep.com

To find out more visit our website: www.eat-drink-sleep.com

discover the magic ... design lounge furniture by Flexfurn conic-o Kubo

conic

spectra

Lumen Led titan

lounge & design i essentials i chair & table covers i trolleys i accessories Flexfurn Ltd. • The Barlands, London Road • Cheltenham, Gloucestershire, GL52 6UT Tel: 01242 524777 • Fax: 01242 233031 • E-mail: info.uk@flexfurn.com

www.flexfurn.com

including wallpaper dotted with images of cheese and truly cheesy sayings plastered across the walls and bed linen, such as “will you brie mine?” and “I’m so fondue you”.

As well as the unique décor, The Cheese Suite will also come equipped with a whole host of other perks that are too Gouda to be missed. Guests staying overnight will be able to dial a cheese hotline to have the good stuff delivered to their hotel room on demand, while they can also make the most of cheese hand soap in the bathrooms and dedicated dairy-style board games in the cupboards. Naturally, the room will also be well stocked with crackers and wines, to help facilitate midnight feasting sessions (just watch out for nightmares afterwards).

February 2020

EAT. DRINK. SLEEP

Industry News

The Cheese Suite a cheese-themed hotel room is coming to London

The Cheese Suite is the brainchild of high street restaurant chain Café Rouge, which has designed the pop up to celebrate its new winter menu. The best part of the whole initiative is that guests aren’t charged for their stay. Nine winners from Café Rouge’s prize draw will be chosen to spend a free night’s stay in the suite, with guests encouraged to donate to The Prince’s Trust (Café Rouge’s charity partner) when checking out.

This month, London will welcome its first ever cheesethemed hotel room, which will let guests stay the night entirely free of charge.

If the idea of a night in The Cheese Suite has made you melt, simply email thecheesesuite@caferouge.co.uk and see if your name is chosen from the randomly selected draw.

Christened The Cheese Suite, the fromage fantasy is based in Camden and will be decked out with cheese-themed décor,

The Cheese Suite will be open from 29 January to 6 February

The Inn Collection Group expands portfolio Pheasant Inn acquisition marks beginning of ‘buy and build’ expansion plans.

The Inn Collection Group has acquired of The Pheasant Inn in Cumbria.

The move marks the start of the group’s “strategic ‘buy and build’ expansion plans”, in which it hopes to acquire and develop further inns across the North.

The Pheasant Inn will continue trading before its upcoming redevelopment, and the group hope to bring the 17th Century site in line with its “multi-award-winning eat, drink, sleep and explore brand”.

News of the acquisition follows the group’s debut of The Ambleside Inn, whilst construction on 40-room Sunderland site, The Seaburn Inn, is expected to begin later this month. The group hopes to double its portfolio of freehold pubs with rooms by 2022.

Managing director Sean Donkin said: “We are delighted to be starting 2020 with the announcement of this landmark addition to our growing portfolio.

4

“We search long and hard for sites that have that extra special quality when it comes to location and offering for our customer base. The Pheasant delivers on every level in terms of address, character and potential.”

He added: “We specialise in repurposing and enhancing historic buildings which are desperately in need of capital expenditure like this.

We will be investing significant capital expenditure into this extraordinary venue as we broaden our customer base and long-term presence across the North of England.”

The addition of the Pheasant Inn will bring the group’s portfolio to 12 inns across Northumberland, County Durham, Yorkshire, and Cumbria.

PUB20, the only dedicated show for the UK pub industry, has announced a glittering line-up of speakers for its 2020 event, designed to give those in the business inspiration and food for thought as the new decade gets underway.

Thatchers launches Zero, its first non alcoholic cider, in time for Dry January Somerset-based cidermaker Thatchers is tapping into the no and low trend with the launch of its first non alcoholic cider.

The new cider, dubbed Zero, is made with a blend of bittersweet apple varieties. The producer claims it has developed a ‘unique process’ to create its no-alcohol expression, but it’s keeping all details about the process confidential.

Zero is said to have ‘a beautifully bright, golden appearance. Crisp, medium dry taste, and fruity aroma’. It’s suitable for vegetarians, vegans and it’s gluten-free.

The new alcohol-free expression joins Thatchers’ range of premium ciders, including the flagship Thatchers Gold, Thatchers Haze and Thatchers Rosé, which was launched just over a year ago.

John Longden OBE, founder & chief executive of Pub is the Hub, Clive Watson, executive chairman of City Pub Company, Josie Adams, head of learning and development at Young’s, Dawn Davies, head buyer at Specialty Drinks, Charlie Gilkes, founder of Inception Group, Rafael Liuth, head chef at The Jugged Hare, and Neil Rankin, chef proprietor at Temper will be among those taking to the stage to educate and inspire visitors at the free-to-attend show, which takes place on the 4th and 5th February 2020 at Olympia London.

Attendees will be given access to a wealth of advice through a series of talks, presentations and demonstrations held across four stages: The PUB Theatre, designed by Harp Interiors, Talks at the Bar, The Taproom Talk-Space, in partnership with Thirsty’s, and the Taste Table, in partnership with Brew City, supported

by Rational and Brakes.

February 2020

Leading industry figures line up to speak at PUB20

Sandy Jarvis, operations director of The Culpeper and Mel Marriott,MD of Darwin & Wallace will discuss ten easy ways pubs can become more sustainable, as hospitality businesses come under increasing pressure to adopt sustainable polices and reduce their carbon footprint.

A Mindful Drinker Walks into a Bar: With over eight million people now moderating their drinking, pubs can no longer ignore the mindful drinking trend. Club Soda’s Laura Whilloughby will explore the opportunities for publicans to upsell a more extensive and diverse range of soft drinks.

CBD Curious?:Set to be one of 2020’s hottest trends, Serge Davies, CEO at Green Monkey will delve into the use of CBD as an ingredient, dispelling the myths and exploring how you can cash in on CBD products in your pub.

Oisin Rogers, PUB20 ambassador and general manager of The Guinea Grill said: “PUB20 has something for everyone. Whether you are just starting out or are well established, the stellar line-up of industry heavyweights will cover the issues that really matter to HIGHLIGHTS INCLUDE the trade from food and drink trends to the fantastic career opportunities this CEO Panel: The Great British Pub: A panel of industry pioneers including Kris dynamic and innovative industry has to offer.”

Gumbrell, of Brewhouse and Kitchen and Clive Watson of The City Pub Group PUB20 community manager, Keterina will examine how pubs are evolving to Albanese, said: “We have worked hard keep up with modern pubgoers. to curate our speakers to bring fresh Leading Landladies: Women in The On- content to the show in the new decade.

We know many of these sessions are Trade: Stosie Madi, chef patron at The going to be in high demand so would Parkers Arms in Newton-in-Bowland, advise those planning to come to the Mary Mclaughlin, co-founder of show to register and book them in Cheshire Cat Pub Company and Jackie advance to guarantee they don’t miss Moody-McNamara, coach, mentor out on invaluable advice.” and consultant at Turn the Key will explain how to champion, inspire and To see the full line-up, register for engage the future female leaders of the PUB20 and keep up-to-date with industry. the latest news and information, visit thepubshow.co.uk, or follow @ Sustainability 101: Top Tips for Your PubShowUK on Twitter, Facebook or Pub: Peter Borg-Neal, founder and Instagram.

CEO of Oakman Inns & Restaurants,

EAT. DRINK. SLEEP

Industry News

5

EAT. DRINK. SLEEP February 2020

Industry News

Apex London Wall reveals multimillion-pound refurbishment and new restaurant The Apex London Wall hotel has completed a multimillion-pound refurbishment, including the opening of a new restaurant.

The investment has seen all 89 bedrooms and public areas transformed, and is part of Apex’s £15m refurbishment programme, which has also so far included its Edinburgh, Dundee and other London hotels.

focuses on cooking ingredients using a Josper grill. The London Wall property is one of the first within the group to unveil the new concept, which will be introduced to other hotels across the portfolio this year.

Off The Wall Bar & Grill is one of Apex Hotels’ new dining concepts and

General manager Aliaksandra Jos said: “Thanks to the incredible location,

closeness to public transport and the plethora of attractions, the seven-figure refurbishment will ensure our guests enjoy Apex’s signature warmer welcome in stylish and modern surroundings.”

Headquartered in Edinburgh, the group operates 10 hotels in London, Edinburgh, Glasgow, Dundee and Bath.

Aiden Byrne’s Restaurant MCR closed for final time Aiden Byrne’s Restaurant MCR, formerly Manchester House, has closed again, with the chef saying this time it’s for good.

Just over a year after the site relaunched, the Manchester Evening News has reported that a two-month rolling lease had made it too precarious to invest in the site.

“We tried our hardest to bring that phoenix from the flames but it wasn’t meant to be,” Byrne told the publication. However, he added that a new opening is already in the pipeline.

Byrne left Manchester House in 2017 to join D&D London’s 20 Stories, also in Manchester, after five years of overseeing the then Living Ventures-owned restaurant. Following Manchester House being placed into administration in 2018, Byrne announced a return to the site with private investors funding the relaunch.

The chef also operates the Church Green in Lymm, Cheshire.

6

Nestle Professional® launches report into consumer attitudes towards the UK dining out sector

Over half (51%) of diners would like more meat-free options when eating out and over seven in ten (71%) would like more healthy options according to a new survey from Nestlé Professional® (1).

The report, Balancing Plates: Navigating consumer dining demands in 2020 surveyed 1,000 consumers in the UK also found that the majority (58%) struggle to maintain a healthy diet when eating out of home and over seven in ten would like more nutritional information on menus, with 71% asking for more dietary data. The report comes as Nestlé Professional® launches its plant-based product range, Garden Gourmet®, to the out of home market.

Consumers are also conscious of the sustainability of the food they eat out, with 55% of those surveyed preferring restaurants with better eco-credentials.

A third (28%) have also been deterred from returning to a restaurant due to concerns about sustainability.

The report lifts the lid on the dining out sector and provides innovative expert insights on how to balance the demands of profit and sustainability, the rise of plant-based food and flexible menus, and how to use technology to retain and enhance traditional customer service.

Rohini Alam, Savoury Food Category Manager for Nestlé Professional® commented: “The increasing number of flexitarians in the UK reflects the need for more meat-free alternatives. The out of home dining sector has evolved over the past few years, but our research found consumers are still looking for more meatfree options on menus.

“We’re excited to launch a truly innovative range of meat-free alternatives that push the boundaries of what vegetarian and vegan options can deliver. From our research, we’ve found that people can be disappointed by the taste or monotony of vegan and vegetarian options when eating out of home, so we’ve worked hard to make tasty, meat-free alternatives that can easily replace many classic meatbased menu items. The texture and taste of the products really make this a versatile and easy-to-use range for chefs.”

The Balancing Plates report was commissioned to celebrate the launch of its plant-based Garden Gourmet® range.

Developed by Nestlé Professional® ’s expert chefs and nutritionists, the products are made up of five easy and quick to prepare plant based products, including vegan fillet pieces and mince, a vegetarian burger, vegetarian Schnitzel and a vegan burger.

Nichola Ludlam-Raine, UK Specialist Registered Dietitian is quoted in the report: “Without compromising on taste, meat-free products offer a healthier alternative. The sector has moved away from rudimentary veggie burgers, to creating meat-substitutes that look, taste and feel like meat.

This mass market appeal that works for meat-eaters and vegetarians is an important step for the sector as flexitarians, who are looking to reduce their meat consumption, now make up the majority of consumers.

Providers should look at creative ways to include these alternatives in menus, tweaking already popular dishes to meet the demand for healthier, more sustainable meals.”

The Garden Gourmet® range is created with a significantly smaller environmental footprint than meatbased products (2). Production uses less energy, land and emits less greenhouse gas emissions (3). The products can be prepared easily and quickly, across a variety of dishes, lending themselves to favourites such as stir fries and lasagnes, simple salads or new creations, thanks to their versatility.

7

EAT. DRINK. SLEEP

Half Of Consumers Want More Meat-Free Meals

February 2020

Industry News

EAT. DRINK. SLEEP February 2020

Espresso yourself sustainably Serving takeaway hot drinks is an excellent addition to hotel drink facilities, especially for conference and meeting venues – and for those wishing to satisfy tourists and business travellers with packed schedules – by offering on-thego services. Nowadays, when it comes to takeaway, sustainability is vital. “Sustainability is no longer a ‘nice to have’ for consumers – it’s an expectation,” shares Sally Whelan, founding director at HGEM, guest experience management.

8

Global compostable packaging manufacturer Vegware, offers a full range of plant-based foodservice disposables. And, with their new Gallery Collection hot cups, eco gets arty. These limited-edition designs of eco-friendly hot cups are ideal for sustainable style on the go.

Vegware produces compostable plant-based foodservice packaging using renewable, lower carbon, reclaimed or recycled materials. Their eco cups are artistically designed

by Edinburgh-based Coburg House Studios, and made from two layers of sustainable board and lined with

PLA, a renewable material made from plants. Perfect for entertaining, special events or business use.

Award-winning design by Vegware.

Commercially compostable with food waste where accepted. Vegware’s plantbased hot cups are the perfect solution for hotel managers and catering staff looking to go green. If you’re interested in composting, Vegware offers unparalleled zero waste solutions.

Purchase your Vegware hot cups at vegware.com or contact them at orders@vegware.co.uk or +44 (0)330 223 0400.

February 2020

EAT. DRINK. SLEEP

Afternoon Tea Service

The Tea Makers of London brings savvy new approaches to afternoon tea services, to excite the world of loose leaf tea to customers and to help create unforgettable tea experiences for HoReCa sector in the F&B industry.

Incorporating Britain’s culinary heritage of the traditional afternoon tea with their specialist loose leaf knowledge, The Tea Makers of London ensures the selection of quality teas liven London’s tea menus, in the hope to bring the authenticity of the loose leaf experience to tea lovers and tea connoisseurs. For, of course, the centrepiece of any afternoon tea is the tea itself.

As part of their holistic afternoon tea services, they can tailor a menu to suit the prestige and ethos of a venue and provide staff tea training in brewing and serving techniques. This is to enhance the true passion and craft behind every plucked tea leaf.

The Tea Makers of London also magnifies the luxury of loose leaf with elegant tea presentation boxes. Perfect to implement into a tea menu for table service or self-serve during breakfastservices, the presentation boxes allow the opportunity for a customer to engage, smell and broaden their tea palate. This provides a sensory loose leaf tea experience like no other, that kickstarts a tea lover on their tea journey.

The boxes come in two size and colours and are lined with an elegant velvet finish. The smaller size has four compartments and the larger size has eight compartments. Choose between matte black or varnished natural bamboo.

The Tea Makers of London’s services also includes creating bespoke blends for a venue. With their attention to a client’s brief and their extensive knowledge within the tea industry, they can create teas to represent the calibre of any venue, with the finest teas from around the world.

Says Founder, Sam Sameen: ‘When we sit down to discuss the tea blend with an F&B team, we ensure it reflects the passion of each venue and meets their guests’ expectations. We strive to give our clients a delicious and authentic tea experience.’

The Tea Makers of London, an award-winning British tea brand specialises in authentically produced speciality teas with exceptional flavours. Built on the team’s rich history and heritage of tea making, the company source their teas from the finest tea gardens and small scale artisan tea farmers around the world.

To find out more about their tea services, email tea@theteamakers.co.uk.

9

February 2020

EAT. DRINK. SLEEP

American craft beer in review Bob Pease, CEO/President of the Brewers Association the not-for-profit trade association representing small and independent American craft brewers, reviews 2019 and looks forward to 2020.

Last year was a busy time for the American craft brewing industry and I want to highlight a few achievements: American craft brewing production grew in 2019 (likely to be 4%) against a market that became more competitive (slightly down from 5% in 2018).

It’s looking like more than 8,000 American breweries operated in 2019, a record number for the United States. At the same time, the competitive market led to more closures and an estimated 300 breweries closed in 2019.

The UK is the second largest export market after Canada and accounts for 16.6% of all global American craft beer exports. Demand for full-flavoured, world-class quality American craft beer remains strong despite the dynamic domestic beer market. American craft brewers are continuing to innovate and adapt to evolving consumer lifestyles, tastes and occasions.

More than 4,700 brewing companies have adopted the Independent Craft Brewer Seal, representing nearly 80% of craft beer brewed in the United States.

Introduced in 2017, the seal identifies truly independent craft brewers from formerly small and independent breweries who have been acquired by global brewing companies. It’s a simple way to provide clarity.

To promote a more diverse and inclusive craft beer community, the Brewers Association awarded its inaugural Diversity and Inclusion Event Grants

10

to six local and regional events across the U.S. in 2019 that intentionally promoted and fostered a more diverse and inclusive craft beer community. A second year of grants will be available in 2020.

American craft beer has driven tremendous job growth and the Brewers Association’s Economic Impact Report shows that craft brewers contributed $79.1 million to the U.S. economy in 2018, a 4% increase on 2017. Craft brewers were responsible for more than 550,000 full time jobs, an 11% increase on 2017 with 150,000 of those jobs directly at breweries and brewpubs.

So what does 2020 hold – a more competitive marketplace than ever before, an increase in brewery openings (with some closures) and continual ground-breaking innovation from American craft brewers to create new and sought-after beers as well as continuing to perfect classic styles. And for beer and food lovers, don’t miss our annual event; SAVOR™, An American Craft Beer and Food Experience in Washington, DC, 15th May 2020. Tickets go on sale 19th February 2020.

More info: www.savorcraftbeer.com www.brewersassociation.org

EAT. DRINK. SLEEP February 2020

Retigo, the Czech based combi oven specialist, has been providing premium cooking solutions for over 25 years. During this time, the company has outed itself as a market leader in the foodservice equipment industry, building up an impressive client base.

The business released its first-ever combi steamer a year prior to its incorporation, in 1994 and has continued to grow since then. Starting out with four establishing staff members, Retigo now boasts over 200 employees and produces thousands of catering appliances, annually, from its headquarters that span over 10,000 sq.m. The premises is soon to have an upgrade as work has begun building a new hall, which will grow the headquarters to 16,000 sq.m.

The catering equipment manufacturer has come a long way since its first product release and now offers an extended product range that includes regenerators, holdomats, blast chillers and bakery ovens. Before release, all equipment goes through a stringent testing process to ensure that the highquality output that Retigo strives for is achieved.

Designed to offer everything the user needs, the Blue Vision B1011 combi oven produces outstanding results. The product places a huge focus on safety, hygiene, energy efficiency and reliability. As one of Retigo’s best-selling sizes of combi oven, the 1011 model can produce between 151-250 meals a day and is available in both electric and gas models. Most recently, the 1011 model was awarded the ENERGY STAR accreditation.

All Blue Vision products benefit from the My Vision control display, the most user-friendly customised profile on the market, and the latest technological feature included.

The display allows the user to easily access all of the main functions and features with just a touch of the screen.

There is also a huge emphasis on energy efficiency, as all Blue Vision models accommodate low energy and water The main products produced consumption as well as offering an automatic cleaning

by Retigo are combi ovens feature. Additionally, each model also has triple-glazed glass called RETIGO VISION that are doors and 50mm thick thermo insulation to retain heat. available in six sizes, with each Retigo combi ovens also have a built-in heat exchanger which size having two alternating raises the incoming water temperature by 60 degrees celsius versions, with steam created allowing for optimised, automatic cleaning. by an advanced steam The team at Retigo are constantly researching the market generation system. for innovative solutions to aid the problems their client-base Last year, Retigo managed face, which is why the Retigo models to disrupt the foodservice are manufactured with the latest equipment market after the technological features. Retigo have release of the Blue Vision much more in the pipeline for 2020, B1011 combi oven. so watch this space.

11

EAT. DRINK. SLEEP

The restaurant of the future –

February 2020

what will it look like, and will it be yours?

By Luis De Souza, CEO of NFS Technology Group It’s 2020 already – but what will the world of tomorrow look like? If you’re a restaurateur seeking hungry diners, probably like this: • Your customer has been talking to Alexa, and his device asks if he wants to book a table at his favourite restaurant. Instead, he uses Facebook Messenger to place an order for delivery.

• Another customer arrives at the burger chain she likes best, having pre-ordered and pre-paid for her meal on the restaurant’s app. The system remembers her usual, knows she doesn’t like relish, and

12

the perfect personalised order is there to pick up as soon as she arrives. No queueing, no delay.

• Another customer takes his car for a pre-ordered meal. As soon he drives in, his arrival is detected by a smart platform, and the kitchen know he’s ready to pick it up.

• Friends are chatting on social media, and decide on a meal out. They choose a restaurant and use its app separately to order what they want to eat.

Once the meal is over, they are automatically billed individually.

This COULD be tomorrow for most restaurants – but it’s actually today for some of the most technologically advanced.

They use their restaurant POS system, teamed with advanced technologies such as virtual assistant based ordering and chatbot assistants, to deliver exactly what today’s demanding diner wants – a highly personalised experience, easily and quickly delivered.

In a massively competitive market, it’s a strategy for success. As analysts Deloitte say in a new report:

EAT. DRINK. SLEEP

“Winning restaurant brands will be those that best understand their customers, capitalise on digital technology options and analytics and seize upon the opportunity to engage customers in a highly personalised way.”

February 2020

There’s going to be a lot for restaurateurs to think about as the digital transformation of the industry evolves. And it’s not just about new widgets and gadgets coming onto the market.

It’s also about how you decide to use the amazing digital tools available to you, in what combination - and about how your customers choose to respond to the technology.

At the core of every clued-up and successful restaurant there is already a hugely capable restaurant POS system.

It’s hard at work in the background 24/7 performing many valuable activities that improve operations and drive revenue, including: • Controlling labour costs • Controlling stock and reducing food waste • Providing tableside ordering and payments on handheld devices • Speeding up food delivery and table turn • Enabling online reservations and ordering • Reducing risks including allergens and staff fraud.

The restaurant POS system is also key to creating the customised guest experience, capturing data with every diner interaction.

For instance, the restaurant of the future will offer every customer a personalised menu based on their known preferences from previous orders – once you reject the relish with your burger, you’ll never have to face it again.

Did you know: Deloitte surveyed 4,500 diners, and found that nearly nine in ten of them belong to fewer than three loyalty programmes.

That deep knowledge of a diner’s preferences will go further than food and seating choices.

You want to be one of those three – so you need your loyalty programme to matches their preference and lifestyle perfectly.

The savviest restaurants will look carefully at the digital life of their customers; with so many communications channels at our disposal, most people prefer one or two over others.

With the data captured by your restaurant POS system and an insight into they way they like you to communicate, you can create targeted marketing campaigns with offers you know they will appreciate.

Restaurants will need to define how their customers interact with technologies. For example, are they Alexa enthusiasts – and is that the best way to reach out to them? Do they use Messenger more?

And that’s available NOW, not in the future.

There’ll always be developments we can’t predict – 10 years ago, who would have imagined food delivery by drone?

But one thing is for sure: digital technology is here to stay – and the restaurants who are on board in 2020 are the ones who’ll be around for a very, very long time.

Start thinking future – discover the facts about restaurant POS systems now!

Visit www.nfs-hospitality.com See Digital Transformational Video

13

20 IN 2020 Every sports fan knows that the biggest events need to be experienced in real time and 2020 is primed for plenty of huge moments to keep hotel guests entertained.

The Premier League is the number-one footfall driver for hotel bars showing Sky Sports and there are plenty of twists and turns to come as Liverpool push for their first title in over 30 years, the top teams battle it out to qualify for Europe and those sat in the bottom half of the table battle to avoid the drop.

Live football action on Sky Sports continues this season as the Carabao Cup final takes place at the start of March, and the EFL play-off finals are in May. There’s already lots to look forward next season too as Sky Sports will be the only place to see live SPFL action, meaning Sky Sports breadth and quality of football coverage will continue to attract sports fans into venues across the country.

14

And it’s not just football…

Could 2020 be the year Lewis Hamilton wins his fourth consecutive F1 Championship? The Formula 1 season starts in March and hotel customers can keep up to date with every race weekend exclusively live on Sky Sports.

After an amazing year of cricket for England in 2019, the 2020 summer schedule brings international matches against West Indies, Australia, Pakistan and Ireland. Plus, the cricket action continues with the men’s and women’s T20 World Cups and a new competition, The Hundred.

EAT. DRINK. SLEEP February 2020

20 events not to miss on Sky Sports in 2020

Golf fans will be enthralled as they’ll be able to watch all the action from all four golf Majors as Sky Sports brings them exclusively live coverage from the tournaments. Plus, The Ryder Cup returns in September, with Europe looking to face tough competition as the hosts try to win back the trophy.

The gloves are off for Joshua!

With rumours that Joshua’s next fight will be held in London, the home crowd will be sure to provide him with a warm welcome. The ‘Queen of the Palace’ Fallon Sherrock also returns to our screens for her Premier League Darts debut in February after her breathtaking performance in the World Darts Championship at Alexandra Palace.

Action from some of the biggest names in women’s sport continues in February with the Vitality Netball Superleague, and in March the Red Roses return for the Six Nations tournament.

Plus, as Sky Sports remains the NBA’s exclusive UK and Ireland broadcast partner, guests can continue to enjoy live games from the fast-paced sport as we build towards the play-offs in April.

In addition to a year filled with lots of sporting highlights, Sky’s in-room entertainment channels will keep your guests entertained all year round.

According to research, 80% of guests are more satisfied with their stay if their hotel offers Sky TV in room and 84% of hotel guests believe that the TV service in a hotel room should be as good as they have at home[1]. With guest experience and satisfaction at the top of the list for hoteliers, Sky can help to play a big part in connecting their customers to the content they know and love while away from home.

Sky has an unmissable line-up and your guests won’t miss out on the action!

2 Feb – Super Bowl LIV 6 Feb to 21 May – Premier League Darts 21 Feb to 8 March – ICC Women’s T20 World Cup 2 to 15 March – Women’s Six Nations 1 March - Carabao Cup final 31 March – Euro 2020 play-off final 9 to 12 April - The Masters 18 April - NBA play-offs 17 May – Premier League season run-in 25 May – EFL Championship play-offs 26 May – F1 Monaco Grand Prix 12 to 16 June – England v West Indies Test matches 18 to 21 June – US Open July – The Hundred 4 July – Vitality Superleague Netball final 6 to 19 July - The Open Championship September – NFL season 20/21 September to November – UEFA Nations League 20/21 starts 25 to 27 September – The Ryder Cup 18 Oct to 15 November – ICC Men’s T20 World Cup December - World Darts Championship

[1] Research Now – Hotel Guest Research April 2018

15

EAT. DRINK. SLEEP February 2020

LATHAMS LAUNCH DEMO ZONE AT SDS2020 Many people see James Latham as simply a timber supplier and after 262 years in the business you can see why!

However, with this year’s ‘How Well Do You Know Us’ campaign, the leading timber and panel products distributor has been broadening the awareness of its entire product range, from the very latest decors, melamines, laminates and veneers, through to solid surfaces, natural acrylic stone, thermoformable plastics, and more.

16

And at this year’s Surface Design Show, Latham’s stand (208) will be taking this one step further. As well as featuring all the new and EXCLUSIVE product ranges from its supplier partners, it will also be adding two elements to the stand that customers have said they wanted to see; demonstrations and interaction.

Stuart Devoil, Group Head of Marketing, James Latham explained, “In the ‘Demo Zone’, visitors will be invited to take a seat at a counter in front of a specially constructed ‘demo booth’ and choose from a selection of product samples displayed in front of them. Once they have chosen, they will pass the sample to our operative behind the counter, who will then undertake a demo of thermoforming, shaping, sublimation, coating or whatever is suitable for the chosen material. They will then be handed the sample to take away with them, but will also receive a token and an invite to come up to our private showroom (Suite 301) where they can enjoy a free drink and try the process themselves (whilst also having the opportunity to browse our greater range and consult with our specialists).

EAT. DRINK. SLEEP February 2020 “In the ‘interactive zone’, visitors will be encouraged to take a selection of the 250 A4 samples we’ll have on display, and form their own ‘mood board’ by sticking them to a large, 4m x 3m magnetic wall, mixing and matching until they have their perfect colour / texture / décor combo.”

“We’ll then photograph the mood board and post it on our Instagram, Pinterest and other social channels, for other designers to check out. Is it inspiration, or competition? We’ll leave that up to you to decide…….

“All in all, this insight led approach is designed to bring greater interaction with our design focused customers, whilst also displaying the huge and diverse array of products they offer. We hope to see you there on stand 208! “

James Latham’s stand will feature a number of surface solutions including; (top left) Abet Laminati, (top right) Xylocleaf, (middle right) Valchromat, (bottom right) STUDIO Collection®. (bottom left) KYDEX®.

The Surface Design Show takes place at the Business Design Centre, 52, Upper Street, Islington, London, N1 OQH between 11th-13th February 2019 – www.surfacedesignshow.com For more information on Latham’s full range of surface materials: phone 0116 257 3415, e-mail marketing@lathams.co.uk or visit www.lathamtimber.co.uk

17

EAT. DRINK. SLEEP February 2020

THE DIGITAL JOURNEY Peter Moore, CEO of Lolly, offers his predictions for 2020 and the decade ahead Peter Moore, CEO of the digital commerce business Lolly, is considered a futurist.

Constantly striving to make improvements and expand the company’s offering of affordable, flexible PoS, self-serve, payments and loyalty - he is dedicated to searching for new technological solutions for today’s busy hospitality provider.

Here he offers his thoughts and tips on the future of hospitality technology.

The digital suite of products With margins reducing and competition rising, hospitality providers want to be able to rely on a digital solution that enables them to serve their customers in the way they want to be served, whether via a traditional PoS system, a contactless payment or even a pre-order and pick up.

Five years ago, it was about having one supplier for each of these services and somehow trying to make them work in your environment. That has now changed - companies can offer the complete digital journey through their own suite of first-class integrations that offer a seamless solution. Peter Moore comments: “With so many options, smaller and medium sized businesses don’t have to accept second best. Select one or two companies that have experience within your sector, research and trial them; you will quickly find the one that works for you. It is critical to work with suppliers you can trust, who can provide partnership opportunities and help to maximise growth.

18

“

Efficiency is key. Now, it’s about the digital suite, and this will grow as more companies become integrated, creating a streamlined experience for the end customer, and greater opportunities for the hospitality provider.

”

“Check that any payment provider is compliant and only work with companies that treat security with the utmost seriousness and can not only provide the accreditations and secure systems, but that are easy to communicate with and can offer advice in the event of any issues. When problems arise that is when the real test of partnership comes into play.”

Robots and AI AI and Machine Learning will be integrated into mainstream products towards the end of the next decade, but we will see small steps in 2020 with the introduction of intelligent products and software. Peter Moore: “Self-serve is now being accepted as a reliable, efficient form of PoS and no longer a ‘gimmick’, and indeed all technologies take their time to become mainstream, affordable and second-nature. The future involves AI, greater integration of self-serve solutions and other, not yet widely accepted, features such as photographic PoS and facial recognition.

TOP TIPS FOR 2020 • Know who are you targeting. There is no point using technology for the sake of it.

Your decision should be well considered and depend entirely on the needs of your customer base.

• Be sensible. In a challenging climate it’s easy to be too reserved and stagnate, but at the same time don’t get caught up in shiny or distracting technology that can’t be easily implemented into your business. Review business, customers’ and your needs first.

February 2020

There will be a greater emphasis on security as we move further into the digital commerce world. Don’t go with an on-premise data storage solution, make sure it is cloud-based and served by one of the big operators like Microsoft Azure or AWS. Peter Moore continues: “Business owners need to be ahead of the game when it comes to legislation and cyber security trends.

EAT. DRINK. SLEEP

Security

• Select ‘easy to use’ technology that will benefit employees and your business as a whole. In a high employee turnover environment, make sure staff can be trained quickly and use it effectively to get real ROI. • Focus on improving processes and creating a frictionless experience. A better experience brings back customers.

• Have a clear understanding of your needs and your budget before you start your research.

“If you’re thinking of introducing any of these, remember that the timing of new technology needs to work well and fit with your customer’s journey.”

Loyalty will come back into fashion Gone are the days of too many loyalty cards clogging up your wallet. Moore cites that “the age of loyalty dipped during the end of the last decade, but with new generation Z’s coming into the purchasing arena things will change yet again. The next generation are – again - more loyalty focused; they want a customised experience and to identify with brands, and they expect these loyalty platforms to be ‘frictionless’.

“Find a digital loyalty offering that allows your business to differentiate itself and communicate with customers, making them feel valued and understood as individuals.”

www.itslolly.com 0800 038 5389 19

EAT. DRINK. SLEEP February 2020

Commercial Bathrooms

Catalano, an Italian company based near Rome, was founded in 1967 in Civita Castellana by a team of expert ceramic technicians.

Celebrating 50 years in production, Catalano, a company rich in heritage, is a market leader in manufacturing and exporting ceramics, selling its ranges in over 100 countries. The company produces cutting edge ceramic collections in a its technically advanced, 170,000 square metre factory and then collections are hand finished by skilled craftsmen, giving ceramics an authentic finishing touch in true Italian tradition.

Catalano is globally renowned for producing the finest contemporary designs, made to the highest standards. A standard of excellence in terms of quality and respect for the environment, is built into every stage of the manufacturing process. Catalano’s commitment to quality is highlighted in numerous worldwide projects and awards received in recognition of its achievements. Recent awards include the 2019 Plus X Award for Newflush® WCs with Vortex flushing technology, IF Design Award 2019 for Ceramic Top, IF Design Award 2018, Good Design Award 2018 and Reddot Award 2018 for the new Zero collection.

on all Catalano products. Cataglaze+ is blended at a high temperature with the ceramic itself so that it is an integral part of the product, giving Cataglaze the edge over many traditional glazes.

Cataglaze+ contains silver and titanium ions which, once activated, kill germs and bacteria.

The silver ions are activated by light and the titanium ions are activated in darkness. Combining the two ensures antibacterial protection 24 hours a day. Surfaces are smoother, easier to clean and more resistant to limescale, general dirt and aggressive chemicals.

In addition to increased hygiene, Cataglaze+ sets Catalano ceramics apart aesthetically. Cataglaze+ gives ceramics a smooth finish and ensures surfaces stay brighter for longer for a stunning appearance.

Dedicated furniture solutions in on trend finishes are available for stylish bathroom storage. Units are available for small and larger basins with 1 or 2 drawer options and can be combined with matching wall storage for a total look.

Catalano ceramics have gained notoriety due to a wide range of designs and sizes plus flexible installation options, all without compromising on looks and high quality. Catalano also offers colour matching for ceramics to harmonise with specific colour schemes.

From simple solutions for public washrooms to personalised boutique settings, Catalano can meet the requirements to create beautiful bathrooms and washrooms.

The signature Cataglaze+ treatment has a lifetime guarantee and is standard

20

Catalano / 0208 685 6815 / www.catalano.co.uk

020 8685 6815 www.catalano.it

The Phoenix design is made-up of three horizontal rails which alternate from left to right. Creating clean, contemporary lines, the Phoenix Towel Warmer provides an innovative, all-access solution for hanging and drying your towels on both sides: say goodbye to overlapping towels!

February 2020

EAT. DRINK. SLEEP

Commercial Bathrooms

The timeless chrome finish of Phoenix emphasises its playful, geometric design and dynamic shape, allowing its contemporary beauty to shine through and become a great addition to the family bathroom, en-suite or dressing area for the height of luxury.

Steve Birch, Sales Director, Vogue (UK) explains “The trend for personalised style in the home has given us even more scope to push the boundaries of heating design and as an innovator in both design and manufacture, we are proud to combine fashion, functionality and design freedom across our entre heating portfolio. Phoenix is just one example of how statement heating design can be practical and timeless, which is ideal when faced with ever changing trends.”

‘Rise Up’

Crafted from high quality Mild Steel, the dynamically designed Phoenix Towel Warmer offers ample hanging space to warm and dry your towels with a heat output of 301/1027 Watts/BTU’s. Suitable for central heating systems, dual fuel and electric options, Phoenix measures H1200 x W500 x D118mm and is designed with alternating crossbars for optimum hanging space.

Cosy up in 2020:

Pa r t o f t h e l e a d i n g - e d g e Contemporary Collection by Vogue (UK), Phoenix comes with a 15 year manufacturer’s guarantee and is priced from £363.60 including vat, Chrome finish [can be fitted with matching VL014 Piazza valves, as pictured].

Phoenix DR017 Towel Warmer, Contemporary Collection, by Vogue (UK)

For more information regarding its full range of quality heating solutions, please contact:

with Phoenix by Vogue (UK)

The UK’s leading manufacturer of designer radiators and towel warmers, Vogue (UK), celebrates the interiors trend of eclectic style with Phoenix: an asymmetric, wall-mounted towel warmer design with high visual impact.

22

Phoenix by Vogue (UK) is a sculptural heating solution, perfectly suited to a contemporary bathroom scheme where industrious shapes, mixed materials and modular design are the latest ‘go-to’ style trends.

Vogue (UK) t: 01902 387000 e: info@vogueuk.co.uk w: www.vogueuk.co.uk Vogue (UK) Ltd, Strawberry Lane, Willenhall, West Midlands WV13 3RS

DallFlex shower channels award winning designs from Europe's acknowledged leaders

www.mclink.co.uk/1023-577. ENQUIRY-Card 577

Dallmer Ltd. T 01787 248244 W www.dallmer.com/en

EAT. DRINK. SLEEP February 2020

Commercial Bathrooms

Luxury Wedding Venue Chooses Thomas Crapper

Wharfedale Grange, a leading luxury wedding and events venue in North Yorkshire, has chosen Thomas Crapper for its striking bathrooms. Located between Leeds and Harrogate, Wharfedale Grange is a stunning redevelopment of four beautiful barns and offers guests a farmhouse-luxe paradise for their most special celebrations.

The unique venue marries modern design and timeless style and needed bathrooms that reflected the overall décor. By fusing edgy polished aluminium with classic white chinaware, Wharfedale Grange has created the perfect combination.

Claire Thomas, managing director at Wharfedale Grange, explains: “We aim to provide real talking points with our interior design and the loos were no exception. So many venues, especially barns, have very ordinary bathrooms. We wanted statement loos! Our customers are always impressed by them, and we’re really pleased with the overall effect.”

Paul Dwyer, managing director at Thomas Crapper, added: “Our products are perfect for stylish, design-led venues like Wharfedale Grange. Items such as the polished aluminium cisterns offer a modern, industrial quality whilst our more classic pieces provide traditional elegance, allowing designers to create truly original design schemes.”

24

Thomas Crapper’s polished aluminium highlevel cisterns and classic ‘The Venerable’ WC were chosen for the ladies at Wharfedale Grange, whilst the low-level version cistern with beer pull handle and urinals were installed in the gents. Both have Thomas Crapper toilet roll holders in chrome.

The bathrooms were supplied by Thomas Crapper retailer and luxury interiors experts House of Harrogate.

To find your nearest Thomas Crapper retailer, visit thomas-crapper.com Thomas Crapper was founded more than 150 years ago and is one of the world’s bestknown bathroom brands.

BRITISH MANUFACTURERS BREAK NEW GROUND WITH PARTNERSHIP

Following a dissolved agreement with its previous distributor, Kanth received various offers from across the industry but it was with long-standing and trusted supplier, Smiths Metal Centres, that it found the perfect partner to launch a collaborative business venture.

The new company — K anth Manufacturing — brings together Founder Karl Kanth’s innovation, engineering prowess, and principles, with the financial backing and support from Smiths Metal Centres, which has seen the opening of a brand new, state-of-the-art manufacturing facility.

The 10,000sq.ft Operations Hub in Shropshire has combined its world-class design with world-class manufacturing with complex CNC precision machines able to transform a solid piece of pure brass ingot into a finished shower product. Alongside the in-house design and manufacturing capabilities, the site also houses dedicated sales, distribution, assembly and customer service teams.

Karl Kanth, Founder and Innovator at Kanth, added: “We’re delighted to form this new partnership with Smiths Metal Centres, a company with which I’ve had a long and positive relationship with over the last 15 years.

“My vision for the brand has been clear from the outset — to produce exceptional shower systems which are truly built to last, by using only the highest quality raw materials, precision machining, British resources, and timeless designs. Working with a distributor who didn’t share this vision has proved difficult over the last few years, so I made the decision to part ways.

“But Smiths Metal Centres perfectly understood the principle-led approach we were taking and the potential in the sustainable luxury market. They operate in a non-bathroom sector too, so they have a very fresh and non-traditional approach which wholeheartedly supports our continuous drive to innovate.”

Karl has continued to innovate solid brass shower products following the success of his Shower Valve, with the new range offering interior designers, architects, installers and specifiers a carefully curated choice of 53 products including shower heads, body jets, basin and bath taps, slide rails and handsets.

February 2020

Two UK manufacturers have formed an unlikely partnership which is set to revolutionise the premium end of the shower industry, thanks to their shared vision for sustainable luxury shower systems.

He added: “Every single product we create has a firm place in our range,” he added.

“And thanks to our partnership with Smiths Metal Centres — which shares every ounce of our ethical philosophy and principles — we’ve opened a British manufacturing site to support our mission for creating timeless, long-lasting, and quality brass products.”

Mark Winsper, General Manager at Kanth Manufacturing, said: “The opening of our new site has not only allowed us the opportunity to streamline and optimise communications across departments, but for everyone to see and feel what we’re creating is what it truly means to be a manufacturer.

“I strongly believe onshore manufacturing is fundamental to a sustainable manufacturing strategy, and by keeping our operations as close to the customer base we’re not only minimising the distance our products travel, but are sustaining the local economy we supply to through job creation and taxes.

“We can create bespoke designs and have complete control over our stock levels. This is significant because we can still handle large contract orders, but we’re reducing any unnecessary waste as a result of overproduction. What I love about this new approach is that we can grow quickly to meet the demand and utilise emerging advanced technology to boost productivity and minimise waste.”

Kanth is a principle-led business proud to create high-quality CNC machined solid brass shower systems for the architecture, interior design, sustainable luxury, and specifier and installer markets. The Kanth brand comprises three distinct companies — Kanth Manufacturing, which houses all its British-based manufacturing operations, Kanth London which is led by innovator and founder Karl Kanth, and Smiths Metal Centres, suppliers of high-quality raw materials.

EAT. DRINK. SLEEP

Commercial Bathrooms

For more information, please visit www.kanth.london.

25

< x

x < Fuel the early morning rush

< < 2 <

1

6

< < v Take advantage of the late night crowd

Go tableside in between

<svg version=”1.1” id=”Layer_1” xmlns=”http://www.w3.org/2000/svg” xmlns:xlink=”http://www.w3.org/1999/xlink” x=”0px” y=”0px” viewBox=”0 0 60 44.5” style=”enable-background:new 0 0 60 44 xml:space=”preserve”> <style type=”text/css”> .st0{fill:#00ACBD;} </style> <polygon class=”st0” points=”18.4,23.9 21.3,21.1 27,26.8 38.4,15.4 41.2 27,32.5 “/> <g> <path class=”st0” d=”M30,39.7c-9.6,0-17.4-7.8-17.4-17.4c0-9.6,7.8 17.4,17.4-17.4c9.6,0,17.4,7.8,17.4,17.4 C47.4,31.9,39.6,39.7,30,39.7z M30,7c-8.4,0-15.3,6.9-15.3,15.3c 6.9,15.3,15.3,15.3c8.4,0,15.3-6.9,15.3-15.3 C45.3,13.8,38.4,7,30,7z”/> </g> </svg> vz

Get an EPOS as adaptable as your business.

Whether you’re slinging coffee at 8:00 AM, cruising through the lunch rush, or mixing cocktails by night – maybe it’s all three! – TouchBistro is a restaurant specific iPad EPOS that helps you: Make flexible menu changes to increase sales Use clear analytics to make better business decisions Deliver improved customer service

Learn more at

touchbistro.com/gb/eatdrinksleep

EAT. DRINK. SLEEP February 2020

Safety & Security In a world where globalisation is at its peak, the need for corporate travel is growing rapidly. With an ever-changing risk landscape, robust travel management strategies are needed. A crucial consideration is the duty of care element, travel management professionals are required to fulfil.

Within this risk assessment process, hotel security is often overlooked. Recognising the need to provide travel managers with reliable security assurance, Global Secure Accreditation (GSA) offers an effective solution. GSA provides the world’s first truly independent system of hotel security accreditation, regulated

by SFJ Awards, which can help support travel managers and travel management companies (TMCs) to make a more informed choice on security for their clients.

What are the benefits for Travel Management Companies and Travel Managers?

Currently, the security of a hotel is obtained via a hotel’s self-certification or with expensive visits via security teams.

GSA’s simplified process enables TMCs and travel managers to meet security requirements, without the need to individually audit every hotel.

This accreditation enables corporate travel managers to provide an enhanced duty of care, and business travellers to make more informed choices on safety and security within hotels internationally.

By choosing a GSA-accredited hotel, travel managers demonstrate that they have considered hotel security and are proactively fulfilling their duties and protecting clients and employees.

How can TMCs and Travel Managers participate?

• TMCs and Travel Managers have the power to influence change, ensuring hotels realise the value in achieving GSA accreditation. By including a requirement for GSA accreditation into RFP processes, hotels will be required to meet the accreditation standards to enter the procurement process.

• Travel Managers and TMCs can request GSA to add bespoke security checks to its assessment process of hotels, especially for higher risk destinations.

28

How to keep business travellers safe As a member of the Institute of Travel Management (ITM), GSA can assist business travel buyers in making informed choices on safety and security within hotels internationally. Additionally, in order to help TMCs provide a higher level of safety for travellers when selecting accommodation partners, GSA has also partnered with the Business Travel Association (BTA).

Additionally, GSA founder, Bob Quick, is a member of the BSI RM/13 Committee, a working group developing a new standard for travel risk management (ISO 31030), due for publication in 2020.

Why is GSA important?

GSA is an effective hotel security assessment process, established and operated by highly experienced former senior UK police officers, counter-terrorism specialists, military and international security experts.

GSA has been created with SFJ Awards (SFJ), a UK Government (Ofqual) approved standards awarding organisation, who independently oversee and regulate the standard and assessment process to deliver reliable, world class security assurance.

Hotel security is most often completed by self-assessment, a simple ‘tick box’ exercise to meet requirements set by the hotel itself.

The GSA accreditation assess hotel security against the SFJ Awards independently recognised standard.

The comprehensive assessment process is comprised of policies, procedures, equipment, and a level of preparedness for a variety of hotel security incidents and incursions.

GSA standards are risk-based and are designed to ensure a consistent, appropriate level of security, having taken the unique environment and risk profile of individual hotels into account.

Following these assessments, successful hotels will receive an SFJ Awards Certificate of Accreditation, showcasing that the chosen hotel meets the required security standards.

Properties which are successfully accredited will be accessible to travel managers and TMCs through GSA’s portal.

For further information please visit www.gsaccreditation.com

Why switch to ADT?

Well, we’ve been helping businesses trade fearlessly for generations Founded

1874

Alarm monitoring

24/7/365

Engineers

1,400

250,000 alarms

We know how much hard work you put into running your business, how rewarding it is when you succeed and how devastating it is when the worst happens.

That’s why we work tirelessly to protect thousands of premises across the country - monitoring and maintaining systems 24/7/365.

Joining us is easy, you can even keep your current system, or upgrade for just £299.*

Call 0800 085 4403 or visit www.adt.co.uk./switch-to-us to arrange your FREE business protection review *Prices may change without notice. Subject to 36 month contract, terms and conditions apply.

Installed more than

EAT. DRINK. SLEEP February 2020

Safety & Security

Enhance the display of your essential health & safety materials Commercial organisations are legally obliged to provide accessible and essential health & safety information and equipment in their premises. This may be in the way of a first aid kit and disposable gloves dispenser in your kitchen, an HSE law poster in your reception, or fire extinguishers and evacuation procedures dotted around your venue. Often these items are installed at various times by different personnel which could lead to an inconsistent appearance and potentially detrimental placement of vital safety equipment and information.

Leading supplier of safety equipment and signage, SafetySigns4Less.co.uk, has developed a range of durable, cost-effective and fully equipped safety stations, specially designed to ensure compliance to health & safety law, provide clear and easy access to safety equipment and information, and provide a professional display that will enhance the appearance of any venue.

First aid stations The size and contents of first aid kits differ depending on the location in which they are placed. Our range of first aid stations provide venues with a number of options including standard, burns, eyewash and biohazard stations.

Unlike other providers, each SafetySigns4Less station comes fully equipped with an HSE or BSI compliant first aid kit, GDPR

30

compliant accident book, clear first aid advice, a law poster where applicable and write on panels for first aider names and locations.

Click here to view our range of first aid stations.

Fire point stations Whether you need a fire blanket station for your kitchen, an alarm station for your front of house, or professional housing for your fire extinguishers, SafetySigns4Less has a station to meet your needs. As with our first aid stations, all fire stations are provided fully equipped with compliant fire fighting equipment, advice, GDPR compliant logbooks and fire action notices.

Click here to view our range of fire point stations.

Hygiene stations Offering hand sanitiser, disposable gloves and disposable aprons is an easy way to avoid potential cross contamination and prevent the spread of harmful bacteria. Our stations allow for prominent display and storage of essential hygiene items, thus encouraging staff to use them as required.

Click here to view our range of hygiene stations.

SafetySigns4Less also offers a range of personal protective equipment stations designed to keep PPE items off the floor, clean and available at the point of need.

To find out more visit www.SafetySigns4Less.co.uk or call 0808 1699 147.

Gas detection: unlocking compliance insights the smart way Matt DeLorenzo, Business Director for Safety io (an MSA Safety Company subsidiary), explains how the Grid Fleet Manager – software service for managing fleets of portable gas detectors – helps to ensure compliance through a proactive safety approach.

users directly to view their Grid account.

An intuitive fleet dashboard shows toplevel, prioritised metrics and alerts, each of which can be expanded at a click to reveal granular-level detail on any device or event.

If there’s one pressure that unites every safety manager in the industry, it’s battling to keep multiple plates spinning – trying to maintain rigorous safety monitoring and enforce robust Standard Operating Procedures against a backdrop of interruptions throughout the day. One of the most important areas constantly vying for attention is the need to manage complex fleets of portable gas detectors. There is the need to monitor maintenance, calibration and testing for every detector, ensuring it is completely and accurately compliant.

A common logistical challenge faced by safety managers is making sure that there is sufficient calibration gas available to both test devices and calibrate them accurately.

To ensure correct sensor and alarm operation, best safety practice calls for every gas detector to be bump tested daily before use, and also calibrated monthly. If gas is unavailable, operatives cannot bump test equipment or carry out calibration, meaning that they are unable to work. To do so would breach safety compliance legislation as devices could potentially fail to work, exposing workers to non-identifiable gas leaks. Such downtime and risk is both costly and avoidable. In response, Fleet Manager alerts safety managers when gas stocks are becoming depleted, allowing partners to proactively re-supply gas as needed before supplies expire.

Managing gas detection safety program is critical but not an easy task The administrative and management burden to ensure gas detector fleets are available, functioning correctly, ready for use and compliant cannot be underestimated. There are several obstacles to overcome. Organisations may well be using detectors in multiple locations, across multiple sites, and potentially in different countries. The fleet portfolio may be diverse, spanning both single and multi-gas detection capabilities. Devices will inevitably be acquired or replaced. All of which means that manually tracking inventory and usage and keeping maintenance accurate is a difficult task.

Single point of truth For this reason, Safety io developed the Grid Fleet Manager system to provide a single point of truth. By gathering and compiling data automatically, as devices are returned and docked after use and bump tested or calibrated before use, it simplifies the management of the fleet of portable gas detection. Fleet Manager focuses on prioritising the most important information, prominently highlighting when and where urgent action is required.

Each morning, the system sends an organisation’s safety managers (and equipment maintenance partners if needed) a concise e-mail summarising the status of the fleet at every operational location.

If there are any concerns, e-mail links take

February 2020

Portable gas detection equipment needs to work faultlessly and in conjunction with safety best practice.

Lives depend on it. But, faced with many daily demands on a safety manager’s time, maintaining compliance across a fleet of equipment is a constant challenge.

Prioritised, proactive management

Over time, sensors in gas detection devices can degrade. Fleet Manager provides alerts on sensors that require attention so that the equipment at risk can either be maintained or replaced before it fails.

In addition to providing safety managers with control over their fleet, they’re also able to see – for all device serial numbers in the fleet – when, where and by whom the device was last used, when it was last tested or checked, and whether any further tests are needed.

EAT. DRINK. SLEEP

Safety & Security

Highlighting dangerous practices The system is also a key driver behind helping to achieve compliant operational practices. Whenever a gas detector issues an alarm, operatives must follow strict Standard Operating Procedures. They must acknowledge the alarm in the instrument and vacate the area. Unfortunately, realworld experience does not always reflect best practice. Some operatives may choose to ignore the alarm or even turn the device off. But with Fleet Manager, these occurrences are recorded and highlighted, allowing safety managers to identify those posing a risk, and swiftly move to re-educate or retrain them.

When it comes to streamlining device maintenance and compliance, the technology behind Fleet Manager is liberating. Safety io Grid Fleet Manager allows for a proactive approach to gas detection safety programmes, allowing customers the ability to minimise distractions and put their time toward higher safety priorities, becoming more efficient and better informed in the process.

Large fleets, complex data Portable gas detection equipment has come a long way in recent years. As well as providing vital early warnings about leaks, today’s advanced, portable gas detectors also gather and store invaluable data – recording critical information both about incidents and also the working practices of operatives. This information, held locally on each device, can be downloaded when the device is docked and – ideally – properly analysed for insights.

By constantly pulling and storing data from all devices, Fleet Manager provides valuable insights to safety managers on non-safe behaviours.

31

By James Bishop, Senior Director, Global Demand Partnerships at SiteMinder

February 2020

EAT. DRINK. SLEEP

With change comes new challenges, but also the chance to grow

Following a year that saw the UK market challenged by a variety of external forces, do hoteliers need to rethink their revenue management strategies in 2020?

With an evolving, increasinglysavvy consumer and a rise in overall competition, hotel businesses of all sizes are naturally being forced to become more creative when looking for ways to generate fresh revenue streams.

is maximising a previouslyempty space, and increasing the personalisation of service to a thankful guest.

2.

In this instance, a tool such as Beonprice becomes helpful.

Analysing hotel data in a particular market, it uses a unique index to recommend the optimum value of a room at all times, so that those setting the rates are maximising their revenue potential, and aren’t ever over or underpricing their stock.

And, thankfully, there are a growing number of solutions that can help to facilitate an increase in TRevPAR (total revenue per available room), while simultaneously offering a better experience for guests—the true key to generating incremental revenue.

1.

Leverage the underutilised areas in your hotel. This extends from potential coworking spaces, to event areas, meeting zones and even unused rooms.

For the latter, London-based startup HotelFlex has created a tool that automates the process of monetising early check-ins and late checkouts for existing rooms. This creates a win-win situation for everyone, boosting revenue for the hotelier who

32

Ensure you have a dynamic pricing strategy. Having the correct room rates in a tricky market where competitor prices are changing more regularly demands that hoteliers are always informed and up-to-date.

3.

Stay in touch with previous guests and secure their repeat business. In doing this, you can save the money that’s needed to attract new ones.

From this perspective, improving your customer relationships through a tool such as Guestfolio, which drives guest engagement throughout the travel journey, is key to boosting your

overall revenue long-term.

By building a guest profile in this application, hoteliers can further personalise the reservation experience (by learning about the real guest), generate greater loyalty and ultimately drive more direct bookings.

As we start a new year, finding these tools and connecting them to your preferred business system is growing increasingly-important to remain competitive, and marketplaces such as SiteMinder’s Hotel App Store make this possible for hotels of all sizes. With consumer evolution and changing demands come challenges, but also the chance to expand and grow your business. Tapping into today’s smart and simple technology is the best place to start this process!

EAT. DRINK. SLEEP February 2020 The Hoxton Hotel Group has recently opened a new mixed-use development comprising a 192-bed hotel with boutique style co-working office spaces above. The Hoxton, Southwark is a redevelopment of former social security offices, located on the western side of Blackfriars Road in London.

The Hoxton Group already have hotels in London, Europe and The USA and this latest London offering is designed with the same ethos in mind, to create vibrant spaces that are cosy, welcoming and a home away from home.

Eurobrick has been leading the brick slip cladding sector for nearly 30 years and has extensive experience of supplying I-Clad for interior fit-outs in the hospitality and leisure sector. They supplied around 1570m² of their I-Clad brick cladding system, which is specially designed for interiors. Comprising a composite of a 12mm plasterboard panel with a ribbed skin bonded to it, fixings, adhesive, brick slips and mortar, I-Clad is an easy alternative to traditional masonry. I-Clad’s slim profile means that a real brick finish can be created with less intrusion to the interior floor space.

St Ives Cream Rustica slips and corners from Eurobrick’s Classic range were used, complementing the loft style concept for the interior. St Ives Cream Rustica slips are a cut brick offering a blend of cream/grey hues with a tumbled, distressed finish. Eurobrick’s specially formulated Europoint mortar was chosen in white to finish. The end result is tactile, characterful and stylish, in keeping with the desired aesthetic.

34

A brick finish with I-Clad at the Hoxton

Macai-Limited installed I-Clad for the main contractor Kier. Peter StauntonLambert, quantity surveyor at Macai, said, “Our team found the installation process of I-Clad simple and enjoyable and would use Eurobrick again on future projects”.

For more information on I-Clad and Eurobrick’s other systems and products please visit www.eurobrick.co.uk.

EAT. DRINK. SLEEP February 2020

RoomRaccoon Named Best Hotel Management System in the 2020 HotelTechAwards Hotel Tech Report just announced that RoomRaccoon has been awarded the prestigious HotelTechAward as Best Hotel Management System in the World.

For years the HotelTechAwards have been honoring companies with outstanding products and even better client relationships. Each year top hotel tech companies across more than 120 countries compete to be crowned the top rated product. The HotelTechAwards are based on customer feedback and have never been influenced by analyst opinion or status as a Hotel Tech Report customer.

After an exciting contest, RoomRaccoon has been named 2020’s #1 Hotel Management System Software by Hotel Tech Report.

“RoomRaccoon was created to revolutionise independent hotels around the globe,” says RoomRaccoon co-founder Tymen van Dyl “Winning this global award only 3 years after we started is amazing recognition for our team and confirmation that we’re on the right track.

We can’t wait to roll out many more very cool planned new features in the near future!”

Verified RoomRaccoon user feedback specifically appreciates the ease of use and advanced features like fully automatic room pricing. This makes the lives of hoteliers both easier and more productive. Hoteliers also praise RoomRaccoon for great customer support.

For more information, visit roomraccoon.co.uk

35

LifestyleGarden® partner with Eden Project for catering area revamp

EAT. DRINK. SLEEP February 2020

Contract Furniture & Furnishings

LifestyleGarden®’s partnership with the Eden Project continues to go from strength to strength after the environmentally responsible outdoor furniture company helped complete the refit of the attraction’s catering areas.

Spearheaded by parent company ScanCom International that has set a new benchmark for sustainable furniture, LifestyleGarden® has provided the Eden Project with its limited-edition Banyan Tree Cast Aluminum Chairs which have been installed in the Eden Kitchen, Eden’s main eating area located between the Biomes.

The bespoke chairs have been designed to be robust as well as lightweight and have a unique design inspired by the Banyan Tree in Eden’s Rainforest Biome.

In a perfect palette of pastel colours, the chairs compliment the light and airy refit of the café areas and have been paired with LifeStyleGarden’s® automatically self levelling and folding Gyro bistro tables, providing comfort and a relaxing dining experience for visitors.

CEO of Eden Project International, David Harland, said: “We are delighted to have partnered with LifestyleGarden® to furnish our newly refurbished café areas. Eden’s mission is to reconnect humans to the living world, exploring how we can work together to create a better future. Eden’s ethos blends perfectly with that of LifestyleGarden®,

36

which is led by the motto ‘Doing Business the Right Way’ and together we are committed to tackling this to ensure a more sustainable experience for all.”

Paul Cohen, Sales Director at LifestyleGarden® said: “The synergy between the Eden Project and LifestyleGarden® provides the perfect platform to showcase the company’s furniture ranges. This will help further drive our common goal of promoting good environmental practice and sustainability to the consumer and help them make an ethical choice when purchasing gardening furniture.”

The partnership between LifestyleGarden® and the Eden Project has been quickly gathering momentum in 2019. This is further demonstrated with Eden’s commitment to LifeStyleGarden’s groundbreaking DuraOcean® chair, which is also featured in the visitor destination. The DuraOcean® chair from has been crafted from recycled fishing nets, ropes and plastic waste salvaged from the world’s oceans, and is showcased in a replica beach exhibit in Eden’s Mediterranean biome.

Both the Banyan Tree and DuraOcean® chairs will be available for the 2020 season, as part of the full Eden Project partnership range. The range also includes exclusive cushions and deckchairs, featuring Eden designs and patterns, which will provide retailers with an additional add-on sales opportunity, and a unique selling point, supported by the iconic Eden Project branding. The range will also be available to buy on the Eden Project’s website soon.

Find out more If you want to find out more about LifestyleGarden® and its premiumquality outdoor furniture, please visit us at www.lifestylegarden.com and follow the team on Facebook and Instagram.

Further details about ScanCom’s commitment to the environment and social accountability can be found at www.scancom.net Further details about the Eden Project, including booking tickets, can be found at www.edenproject.com

Don’t pack your guests in like sardines, Event Profs!

With nearly 60 years’ experience and more than 30,000 pieces of kit there ain’t nothing fishy about our event furniture hire advice!

Europa International – delivering the stock you need that will give your delegates room to breathe.

Call us today on 03454 303015 or visit us online at www.europainternational.com/eds

hire happy @Europa_Int #HireHappy

EAT. DRINK. SLEEP February 2020

Contract Furniture & Furnishings

Best For... A New Year Refresh The New Year presents the perfect opportunity to update a living space after the festive season. Opt for a white interior scheme to magnify and reflect the light around the room, even when it’s dull and grey outside. Consider one-off furniture pieces and accessories in vibrant colours or patterns to brighten up the dark nights and team with cosy throws to take off the evening chill.

The Hampton’s range (pictured) from Prestigious Textiles offers a classic mix of refreshing checks and stripes. Smart, yet easy on the eye, the collection features an array of weights for enhanced versatility and can be used across the home from living areas to family rooms and workspaces.

Prices start from approx. £33.60 per metre.

Visit www.prestigious.co.uk

38

COWHORN from £90

LABRA ARMCHAIR from £130

RIO WOOD ARMCHAIR from £120

... for every occasion!

BUNNY CHAIR from £63

CORTINA CHAIR from £89

WAFFLE CHAIR from £69

Contract Furniture Group Contract House, Little Tennis Street South, Nottingham NG2 4EU

AMBROSIA CHAIR from £80

0115 965 9030 info@contractfurniture.co.uk www.contractfurniture.co.uk

TEAHOLE UPH BACK CHAIR from £75

FOLLOW US!

EAT. DRINK. SLEEP February 2020

Contract Furniture & Furnishings

Daval Furniture shortlisted for three ‘Made in Yorkshire’ Awards 2020

40

Leading British designer and manufacturer of quality fitted furniture, Daval, has a remarkable start to 2020 with three ‘Made in Yorkshire’ Award nominations, which shortlist this long established Yorkshire based manufacturer for the following business award categories:

February 2020

1) ‘Manufacturing Innovation Award’ - an award for the company that has generated a substantial financial return and impact on a regional/national/ international level from an innovative product or process designed and manufactured in Yorkshire.

EAT. DRINK. SLEEP

Contract Furniture & Furnishings

2) ‘Digital Engineering/Technology Award’ - this accolade rewards the best used or developed software, technology or technical processes to solve problems or add value for customers.

3) ‘Sustainable/Ethical Manufacturer Award’ – honours the company that has demonstrated the greatest commitment to products and processes, which forge a sustainable future for their company and region..

Daval’s exclusive option-i production technology put in an appearance at last year’s Made in Yorkshire Awards, where it was honoured with ‘Highly Commended’ in the Manufacturing Innovation Award catergory.

In association with Insider, the 8th ‘Made in Yorkshire’ Awards in 2020 will take place on Thursday, 5th March 2020 at the Hilton Hotel in Leeds and celebrate the world-class companies which make up the complex landscape of Yorkshire and the Humber. Winners will be announced on the night of this community-led prestigious Awards dinner.

Simon Bodsworth, Managing Director at Daval says “To be acknowledged as a finalist once again is a real honour, especially making finalist within three regional business award categories. We have worked fastidiously to ensure our customers receive the best-in design, quality and service, and we feel that a regional award is a true reflection of our market acceptance and retail preservation - let judging commence!”

For reference, ‘Made in Yorkshire’ Awards is also part of the wider Made in the UK series, with winners from each regional category going on to compete against those from other regions across Britain at the Made in the UK Awards in Liverpool.

For further information on Daval, its furniture and interiors storage solutions, please contact: t 01484 848500 www.daval-furniture.co.uk

41

Lightique is a long established, reliable decorative lighting manufacturer and supplier to the contract and domestic markets. Our ethos is Quality, Service and Affordability.

Whether choosing from our standard range of products, or something special that has been individually designed by yourselves, we shall endeavour to produce items to very strict standards and specifications in an extensive range of finishes.

WE ARE LIG

THE HOME OF TRADITIONAL, CONTEMPORAR

We remain one of the leading manufacturers and suppliers of decorative lighting, supplying the needs of interior designers and end users alike, constantly evolving our range of products to suit your requirements and ever changing fashions in the interior design industry.

To find out more and to see our full product range and services on offer please visit our website www.lightique.com

GHTIQUE

RY AND INNOVATIVE LIGHTING.

LIGHTIQUE LTD Unit 2a, Eden Business Park, Dunns Close, Nuneaton, CV11 4NE, England

www.lightique.com

T: +44 (0)24 7638 1559 F: +44 (0)24 7637 4635 E: sales@lightique.com

Commercial Cleaning & Hygiene

EHT ROF YADOT RETSIGER GNINAELC TSEGRAL S’NOIGER TNEVE ENEIGYH &

Is the north of England’s premiere trade HCRAM 62-52 for sector in your diary?

REshow TSEHCNAM • YTthe IC TNEcleaning VE The Manchester Cleaning Show 2020 returns to Event City on 25 and 26 March Attending thenManchester oitibihxE yCleaning aD-2 Show will give you the chance to connect with the industry, enjoy lively debate, see demonstrations of the ecnerefnoC yaD-2 latest products and take advantage of many opportunities for business deals.

Registration is free.

sranimeS CCB

Exhibiting at the Manchester Cleaning Show will allow you to reach over 2,000 people in the stnsector, evE gnincluding ikrowteNkey purchasers and distributors of cleaning equipment and services and facilities managers from a wide range of vertical markets. Our exhibition space is affordable but is going fast. Book now to avoid missing out.

This year’s Manchester Cleaning Show looks set to be bigger and better than ever, featuring national and international exhibitors and an exciting conference programme of talks by leading industry figures and experts.

in today’s competitive environment, including hire vs purchase, personnel management, the power of marketing, and the benefits of formal training.

The full conference programme will be revealed shortly.

business trade show for the commercial and industrial cleaning sector and the early indications are that it will continue to go from strength to strength in 2020.

Vanessa Van Santen-Smith, Sales Director, Quartz Business Media, said: “We’re proud and excited to be looking forward to a third Manchester Cleaning Show 2020.

“Visitors are guaranteed to leave feeling inspired and enthused about the cleaning and hygiene industry.”

“You can register for free to attend. If you are thinking of exhibiting, please get in sreciffo tnefor methe rucoManchester rp rof tneve eht sa dehsilbtouch atse ywhile lmrif sthere i wohSisgstill ninaspace.” elC retsehcnaM ehT Registrations Cleaning ,noiShow, tacude which ,erachtlisaein h rits of sthird ecivreyear, s dna tnempiuqe gninaelc ecruos ot tseW-htroN eht ni are already above .seitilicprevious af emoh elevels. rac dna tnemnrevBCC og ,gChairman, nirutcafunamPaul ,tnemThrupp, niatretne said: ,ytilatipsoh “The Manchester Cleaning Show is The Manchester which .gnikrowtenCleaning dna noitaShow cude ,sisncooitartsnofantastic med ,gnishowcase cruos tcudfor orpthe fo sector, syad ow t yojnE produced by Quartz Business Media is hugely important to the economy of and industry body the British Cleaning Manchester, the north and the nation as Council (BCC). a whole.

“Since the first show in 2016, it has become the region’s premiere business to

For further details of The Manchester Cleaning Show and to register for a free place visit www.cleaningshow.co.uk/manchester

SDNETTA OHW

sreganam ytilicaf dna seinapmoc gninaelc tcartnoc gnidulcni ,tnemeganam seitilicaf ro eneigyh ,gninaelc rof elbisnopser slanoisseforp 005,2

Innovation will be an important ,sletoh ,sertnec tnemniatretne dna erusiel ,setis gnirutcafunam dna lairtsudni ,slatipsoh ,sesimerp eciffo egral ,stnemhsilbatse lanoitacude morf theme of the 2020 show, with .sredivorp tropsnart dna sertnec liater ,semoh gnisrun dna laitnediser ,sgnidliub tnemnrevog exhibitors showcasing the latest products and services for healthcare, education, hospitality, entertainment, manufacturing, government and care home facilities.

The show’s packed, free conference programme will discuss topics that traP aideM laiciffO meet therenspecific needs of cleaning businesses, large and small, operating

44

yb desinagrO

retsehcnam/ku.oc.wohsgninaelc.www

REGISTER TODAY FOR THE REGION’S LARGEST CLEANING & HYGIENE EVENT

25-26 MARCH

EVENT CITY • MANCHESTER 2-Day Exhibition 2-Day Conference The Manchester Cleaning Show is firmly established as the event for procurement officers in the North-West to source cleaning equipment and services for healthcare, education, hospitality, entertainment, manufacturing, government and care home facilities.

BCC Seminars Networking Events

Enjoy two days of product sourcing, demonstrations, education and networking.

WHO ATTENDS 2,500 professionals responsible for cleaning, hygiene or facilities management, including contract cleaning companies and facility managers from educational establishments, large office premises, hospitals, industrial and manufacturing sites, leisure and entertainment centres, hotels, government buildings, residential and nursing homes, retail centres and transport providers.

Organised by

www.cleaningshow.co.uk/manchester

Official Media Partner

EAT. DRINK. SLEEP February 2020

Commercial Cleaning & Hygiene

“

To improve is to change. to be perfect is to change often.

– Winston Churchill

The best just got even better Meet the new and improved i-mop range. A family of scrubber dryers with the flexibility of a flat mop.

”

For years now, the i-mop family, including the i-mop XL and XXL and the newest addition, the i-mop Lite, have been revolutionising cleaning across all industries and it just got even better..

The first of its kind, the i-mop has been solving floor cleaning challenges by combining the flexibility of a floor mop with the power and speed of industrial scrubber dryers. Faster and cleaner than traditional mopping and more flexible and agile than traditional large scrubber dryers, the i-mop is suitable for most spaces. With no borders or boundaries, the i-mop has been tailor designed, not for cleaning, but for the cleaner.

And the world’s most innovative scrubber dryer, just got even better. A few key changes are now available on the i-mop as standard. The majority of these improvements focus on eliminating users’ error, making using the i-mop even more reliable, easy to use and efficient.

46

6. Electronic switch

We have created a new filter system for the recovery tank whereby there is a floating ball inserted in the filtration element which pops-up when the tank is full. This will close the tank and prevent water from overflowing. To protect the engines the i-mop will also stop extracting any residue from the floor. This will avoid water from entering the suction motor via the tank.

Some operators have the tendency to hold the i-mop below a 32-degree angle which can cause the motor to be damaged by water.

The electronic switch on the new i-mop Plus and Pro shuts down the engine automatically. This teaches operators to handle the i-mop correctly and at the same time protect the motor.

2. Battery safety guard

7. Timer display

Experience showed us that a lot of operators forget to turn the machine off after finishing their cleaning job resulting in drained batteries. With this upgrade we made this a thing of the past. When the i-mop is turned on in Park Mode, the i-mop stays off preventing the battery from draining.

The new Plus and Pro version come with a sensor and timer integrated into the control panel. The timer displays how many running hours the i-mop has made in its lifespan.

The timer can be used for leasing and maintenance purposes as you now know when the i-mop needs maintenance or how many hours can be charged for using the i-mop.

3. Control panel

8. Coating

The control panel of the new basic version of the i-mop XL & XXL has lower inlay and a bumper which makes it easier to work with and it prevents damage to the sides.

The i-mop Pro has a coating on the scrubber deck which protects the i-mop against salt and chloride.

The i-mop Pro is designed to clean facilities at swimming pools and beach areas.

4. Splash guards Splash guards prevent the brushes from splashing against people walking by and undoing your cleaning. Even when the i-mop is in working mode the splash guards on both sides of the brush deck prevent water from splashing.

So, what’s so revolutionary about the i-mop?

FASTER. Revolutionary, flexible and powerful, the i-mop family is changing the way many industries think about and approach cleaning. Cleaning up to 70% faster than conventional wet mopping and up to 30% faster than conventional auto scrubbing, the i-mop is increasing productivity across the board. Its ability to get right to the edge and under obstacles means a virtual elimination of manual operations that are required to supplement conventional machine scrubbing.

CLEANER. The difference is easy to see. ATP testing confirms that i-mop’s twin counter-rotating brushes deep scrub for 90% cleaner surfaces compared to conventional mopping.

SAFER. Wet mopping with dirty water and slippery floors is a thing of the past. The i-mop’s advanced suction technology extracts virtually all of the cleaning solution and whatever liquid happens to be on the floor, leaving floors dry and safe to walk on almost immediately reducing slip hazards and claims.

GREENER. A combination of powerful mechanical action and advanced solution recovery now make it possible to clean more thoroughly with a fraction of the water and chemical used by traditional cleaning methods. The i-mop reduces environmental impact by over 75%!

5. Recovery tank sensor The new i-mop Plus and Pro range have an additional recovery tank sensor feature which will shut down the i-mop completely when the recovery tank is full.

BETTER FOR EVERYONE. Change the way you think about cleaning.

Want to know more? We’re not surprised! Get in touch 0114 269 8686

sales@killis.co.uk

www.killis.co.uk

The i-mop makes life easier for the operator who is no longer an exhausted manual labourer, but rather a motivated and proud i-mop operator. But it also makes life easier for the building manager who can establish more efficient cleaning procedures, while the building occupants experience a cleaner and healthier environment.

47

EAT. DRINK. SLEEP

1. New filter system

February 2020

Commercial Cleaning & Hygiene

EAT. DRINK. SLEEP February 2020

Probiotic cleaning ‘sweeping’ the hotel industry

Keeping your premises clean is one of, if not the, top priority for a hotel. A sanitary environment – that has been efficiently cleaned - will not only ensure customers and staff remain happy, but also healthy.

However, it seems many businesses are still using traditional harsh chemical products to perform everyday cleaning tasks. This is not only harmful to those exposed to them, as well as the wider environment, but will cost the company money in the long run.

Dr. Emma Saunders, General Manager at world-leading research facility Genesis Biosciences, explains: “The use of unnecessary harsh chemicals is particularly pertinent in the cleaning and management of hotels simply because people are not aware of the risks or think the alternatives are too expensive. Due to the negative environmental impacts and health implications for guests and workers, institutes have a duty to consider safer alternative cleaning solutions – such as biological solutions.

“Probiotic cleaning products are safe, environmentally responsible and sustainable. Unlike harsh chemical cleaners, which offer short-term cleaning benefits, biological products contain live beneficial microorganisms that penetrate deep into soft and hard surfaces breaking down stubborn dirt, grease and odours.

They continue to work after application, therefore minimising the frequency and effort of cleaning and reducing wear and tear.

“The body of evidence linking traditional cleaning products to both environmental

48

and health hazards continues to grow.

A large study commissioned by Asthma UK identified a link between professions such as hotel cleaners – where the use of products with high concentrations of chemicals is common – and the development of asthma in adults. It concluded that approximately one in six cases of adult onset asthma could be due to occupational exposures, providing a clear case for extra care to be taken by employers of those working in jobs with exposure to hazardous substances.

“Some contractors have yet to adopt an environmentally responsible biological cleaning process because they believe it to be more expensive. While it is true that in some cases biological cleaners can be more expensive on a per litre basis due to higher raw material costs, they provide a much larger return on investment in the long run. Firstly, they reduce labour costs by continuing to clean after application so cleaning isn’t needed as frequently.

Secondly, their less abrasive nature means assets and infrastructure aren’t being damaged by chemicals and hence will not need replacing as they would with chemical cleaning. Thirdly, and certainly not lastly, they protect staff and guests’ wellbeing. Biological cleaners have been scientifically demonstrated to provide better long term control of harmful bacteria compared to disinfectant chemicals on four indicator micro-organisms Staphylococcus aureus,

Escherichia coli, Pseudomonas species and Candida albicans.

“Taking all these factors into account, it is remarkable that there are still companies in the hospitality industry that are risking employees’ and customers’ health by using harsh chemical cleaning solutions. I think with a little education, we could see a huge revolution in the hospitality sector very soon.”

For more information about switching to biological cleaners, visit genesisbiosciences.co.uk.

EAT. DRINK. SLEEP February 2020

Commercial Cleaning & Hygiene

Hooper Services Ltd have been operating since 1990 starting in the south of England. The company was founded by Mr Ian Hooper whose main aim is to provide cost effective, efficient, hygiene solutions and services to all that we serve.

Hooper Services Ltd firmly believe in building and maintaining long term relationships and establishing trust between our suppliers, customers and end users ensuring they receive the best support and guidance they require.

We are very excited to be the sole supplier in the UK for the TSM range of floor cleaning machines. TSM have the same vision and through our partnership, we will endeavour to support each other and our customers.

Hooper Services Ltd and TSM Srl are proud to present the willmop 50 - the next generation of floor cleaning innovation!

Within the vast majority of the cleaning industry, personnel are still having to use a mop and bucket, forfeiting the ability to achieve a deep clean, this is due to the fact that many of the cleaning machines available today are unable to combine the flexibility afforded by a traditional mop with the cleaning power of a professional floor scrubber dryer. willmop 50 has been ergonomically designed to allow for maximum control with minimum effort, personnel can easily and safely operate the machine with onehand without any loss of performance or unnecessary strain on the user.

The innovative and patented Elastic Joint, designed and patented by TSM, not only allows for otherwise strenuous bending of the handle and a complete 360° turning arc, but also offers great support of it’s own weight which makes willmop 50 extremely light and manoeuvrable during use.

Cleaning around and beneath furniture has never been so easy or fast thanks to willmop 50 It’s time to say “good bye” to the traditional mop and bucket - for good! daveclark@hooperservices.co.uk : 023 9263 0276

49

EAT. DRINK. SLEEP February 2020

Commercial Cleaning & Hygiene

Compostable solution ensures sustainable cleaning Hygiene is becoming increasingly critical in the foodservice industry, not only to ensure the safety and quality of food, but also to guarantee better resource and waste management. Stein Bongers, Product Manager Wipes EMEIA at Berry Global, highlights the benefits of innovative and sustainable cleaning solutions.

While companies in the foodservice sector are increasingly realising the importance of adopting the right tools and practices to create sustainable products, improve resource efficiency and minimise their environmental impact, cleaning is one area often overlooked.

Traditional cleaning practices have numerous drawbacks, including high cost, low efficacy, remaining residues, adverse effects on food quality and a negative impact on the environment, and in effort to support the foodservice sector in becoming more sustainable, single-use compostable and biodegradable wipes have been developed.

Product innovation Across the industry, tea towels are commonly used to wipe hands or surfaces. While suitable for drying, they have no cleaning properties and are not certified to be in contact with food. Additionally, tea towels are generally made from resource-intensive cotton – according to the World Wide Fund for Nature (WWF), it takes more than 20,000 litres of water to produce 1kg of cotton.

Converseley, Nonwoven wipes are versatile and suitable for a wide range of cleaning applications. However, they are traditionally made from non-renewable synthetic fibres such as polyester and polypropylene, making waste management an issue.

With the aim of developing an innovative method to provide sustainable yet convenient cleaning options, Chicopee®, a brand of Berry Global, has reimagined nonwoven wipes – its J-Cloth® Biodegradable and Compostable wipes are Food Contact Clearance (FCC) approved, compostable and biodegradable, making it ideal for the foodservice sector.

What does that mean? Biodegradation is a naturally occurring breakdown of materials by microorganisms such as bacteria, fungi or other biological activity, while composting is a human-driven process in which biodegradation occurs under specific set conditions.

facility together with food waste. Disposing of the wipes in the appropriate waste bin avoids littering and contributes to a sustainable circular economy.

What’s more, the product’s packaging is sustainable. The wipes come in a biodegradable and compostable polybag and are packed in a recyclable outer carton made from FSC (Forest Stewardship Council) certified materials.

Reducing risks, raising reliability While re-usable cloths may appear more convenient, affordable and environmentally friendly than single-use disposables, disposability is vital in the foodservice industry as it helps reduce cross-contamination risks – harmful substances and pathogens are commonly transferred from surface to surface via seemingly clean cloths.

In addition, these FCC approved single-use wipes – made from PEFC (Programme for the Endorsement of Forest Certification) certified natural biodegradable viscose fibres – provide consistent, predictable results. The risk of loss of effectiveness through structural breakdown or retention of contaminants as the result of ineffective laundering is thus eliminated.

Compostable products, such as J-Cloth® Biodegradable and Compostable wipes, present several benefits – for instance, minimising the amount of waste sent to landfills and the materials used will not produce toxins as they deteriorate.

By using innovative cleaning solutions that are designed to support sustainability and safety, companies in the foodservice industry can minimise their environmental impact and reduce contamination risks while satisfying increasingly stringent consumer and government demands.

Compostable products also contribute significantly to environmentally friendly waste management as they are designed to be composted in an industrial composting

For information about the Chicopee® J-Cloth® Biodegradable and Compostable, the only FCC certified biodegradable and compostable wipe, please click here.

50

February 2020

Rotisserie cooking just got a whole lot easier FEM launches the new Alto-Shaam Self-Cleaning Electric Rotisserie Whilst chicken is often said to be ‘finger-licking good’, less appealing is the time-consuming and laborious washing of the equipment that’s used to cook it.

Now FEM has unveiled the perfect solution, Alto-Shaam’s new SelfCleaning Electric Rotisserie (AR7T). It allows operators to focus on cooking rather than cleaning.

The hands-free self-cleaning function not only saves time, but also resources, by using 35% less water than traditional models during the automatic cleaning process. The washing system has a pre-programmed sanitising sequence and features a 30 minute rinse cycle. Meanwhile, to ensure complete hygiene, there is a built-in automatic grease collection system. During cooking, this pumps excess grease into containers. These can be safely and easily wheeled away once full.

When it comes to keeping up with demands of hungry diners, the seven angled spits offer the mouth-watering prospect of being able to cook 28 chickens at

once. A double-pane glass door and illuminated interior allow customers to see the crisping and browning of the birds. A choice of seven browning levels enables operators to select their perfect cooking results.

Built-in user-friendly technology is key to the easy operation, with a touchscreen control panel providing options for multi-level cooking. This includes pre-heat, two cook settings and hold and cool down stages. A

EAT. DRINK. SLEEP

Commercial Cleaning & Hygiene

USB port makes it simple to upload new recipes onto the appliance.

The Alto-Shaam Self-Cleaning Electric Rotisserie measures 1032mm wide by 1113mm deep by 813mm high, and is available at a list price of £18,980.

For more information and details of local stockists call FEM on +44 (0) 1355 244111, email sales@fem.co.uk or visit www.fem.co.uk

51

eat.drink.sleep

Business Directory

Harrison www.harrison.hn richard@harrison.hn +44 (0) 7799 871819

Sir William Bentley Billiards

Schaerer UK

It’s Lolly

billiards.co.uk

sales@billiards.co.uk +44 (0) 164 731 210

Fracino www.fracino.com sales@fracino.com +44 (0) 121 328 5757

Warner Contracts

www.schaerer.com sales.uk@schaerer.com +44 (0) 1895 816-100

www.itslolly.com enquiries@itslolly.com +44 (0) 800 038 5389

Envy Spirits

La Fée

www.oneenvy.com hello@oneenvy.com +44 (0) 1992 511445

www.lafee.com contact@lafee.com +44 (0) 1992 511445

www.warnercontractfurniture.co.uk sales@warnercontracts.com +44 (0) 161 408 2390

Lightspeed Restaurant www.lightspeedhq.co.uk/pos/restaurant/ lightspeedhq.info.uk@lightspeedhq.com

+44 (0) 20 3695 9599

Ena Shaw Contract

Europa International

Liquidline

www.enashawcontract.co.uk contract@enashaw.co.uk +44 (0) 1744 851515

www.europainternational.com contact@europainternational.com

www.liquidline.co.uk mail@liquidline.co.uk +44 (0) 800 8499110

Global Business Finance mvhwiddows@aol.com +44 (0) 1242 227172

Broadview

+44 (0) 20 8676 0062

Barry Callebaut Beverage www.barrycallebautvending.co.uk beverages_uk@barry-callebaut.com +44 (0) 1244 370500

WMF United Kingdom

www.broadview.co.uk sales@broadview.co.uk +44 (0) 1202 679012

www.wmf-coffeemachines.com/en_uk

Agua Fabrics

Green Eco Technologies

www.aguafabrics.com info@aguafabrics.com +44 (0)20 8205 0050

Sky Sports www.business.sky.com sb2b@sky.uk +44 (0) 84442 411 411

sales@wmf.uk.com +44 (0) 1895 816100

enomatic www.enomatic.co.uk sales@enomatic.co.uk +44 (0)1603 76846 Opt. 2

Just Artificial – Plants, Trees & Flowers www.justartificial.co.uk sales@justartificial.co.uk +44 (0) 1524 858888

equipline

www.greenecotec.com enquiries@greenecotec.com +44 (0) 800 634 8644

www.equipline.co.uk info@equipline.co.uk +44 (0) 1895 272236

Global Brand Solutions

NFS Technology

www.globalbrand-solutions.com

www.nfs-hospitality.com info@nfstechgroup.com +44 (0) 800 731 8451

hello@globalbrand-solutions.com

+44 (0)1268 520715

eat.drink.sleep

Coming Soon Next Month’s Features – March 2020 • HRC Show Preview • Manchester Cleaning Show Preview • NRB Show Preview • Commercial Catering Equipment • Contract Flooring & Surfaces • Housekeeping & Laundry Equipment

Please send your latest news and press releases to our editor

Jeremy@eat-drink-sleep.com

who can consider them for publication in the magazine or our news feed.

• LED Lights & Signs

To receive the magazine on a monthly basis please subscribe here.

www.eat-drink-sleep.com Follow us on @eatdrink_sleep