2011/2012
ANNUAL REPORT
Our Services
Who We Are Anglicare WA works together with people, families and their communities to enhance their abilities to cope with the challenges of life and relationships. We assist people with relationship issues, financial problems, and housing difficulties. Ultimately, we want our clients to thrive in today’s society. We work with people from all walks of life – from Kununurra in the north to Albany in the south, from street corners to the halls of Parliament. We seek to influence policy makers and are widely respected for our expertise, leadership and capacity to drive positive and lasting change. Our philosophy is to support people through each stage of life’s journey. Our services are available to all members of the community and our work is achieved in a spirit of reconciliation between Aboriginal and nonAboriginal Western Australians.
Our Values are drawn from our history and connection to the Anglican Church and our belief that we are here to assist people to move from “surviving to thriving”. They are deeply embedded in our behaviours and our decision making. Compassion: We have a deep awareness and understanding of the needs and aspirations of others. We want to make a difference, particularly to people and families in greatest need. Responsiveness: We are able to proactively and innovatively respond to the changing needs of the people and communities with whom we work. Inclusion: We are non-judgmental, nondiscriminatory and accepting of all people. We are a trusted member of the communities we serve. Empowerment: We walk alongside others to uncover strengths and talents, build community and advocate for social justice. Leadership: With courage and determination we stand by our convictions. We actively support our partners who share our aspirations.
Our Board & Executive Team John Barrington Chairman
Garth Wynne Appointed January 2008
Appointed July 2008
The Right Reverend Kay Goldsworthy Appointed August 2008
Erica Hadden Appointed March 2011
Venerable Joe Hopkins Appointed September 2004
Carrick Robinson Appointed June 2008
Peter Harley Appointed August 2009
The Most Reverend Roger Herft Visitor
Elena Douglas Appointed June 2010
John O’Connor Treasurer Appointed March 2011 Ian Carter AM Chief Executive Officer Allison Leonard Chief Financial Officer
Reverend Jim Crawley Appointed November 2011
Jennifer Duffecy Executive General Manager Corporate Strategy & Marketing
Ian Craig Executive General Manager Fundraising & Social Enterprise Jennifer Hannan Executive General Manager Services
John Berger Executive General Manager Operations
Our Organisational Structure
Board of Directors Aboriginal Reference Group
Parish Partnerships Coordinator/Chaplain
Chief Executive Officer
Executive General Managers
Chief Financial Officer
Finance Personnel Information Systems Customer Service & Administration Facilities & Fleet Management OH&S Records Management
Fundraising & Social Enterprise
Fundraising
Services
Operations
Corporate Strategy & Marketing
Youth Services
Strategic Planning
Op Shops
Counselling, Child & Family Support
Social Inclusion
Social Policy & Research
Social Enterprise
Separation Services
Aboriginal Services
People & Culture
Volunteers
Business Development
Marketing
School Partnerships
North West Regional Operations
Great Southern Regional Operations
Practice Standards Service Consultants: Family Violence, Children
South Metro/South West Regional Operations Aboriginal Consultant
Public Relations Quality Assurance Risk Management
Chairman’s Report John Barrington It is with great pride that we present the 2011-12 Anglicare WA Annual Report. This report reflects the support we have given to more than 32,000 people to better cope with the challenges of their life journeys. Anglicare WA has had a successful year in the face of significant changes in the broader community and also within the community sector. Community need has not waned. The much touted multi-speed economy has impacted the lives of many Western Australians who are missing out on the benefits of strong growth. Our services are nearly all at capacity, and many have long waiting lists. In particular our housing and finance services are under pressure as our economy makes it difficult for some to find affordable, stable housing and to make ends meet. This year has been the first year of implementation of our 2011-15 Strategic Plan. The plan has given us solid direction and our staff and stakeholders are well engaged.
Our understanding of the outcomes we are achieving has been boosted this year with the introduction of the Results Based Accountability framework across Anglicare WA. Work in this area has been well received by staff and we are starting to measure more clearly our contribution to the community. An initial priority in the Strategic Plan was to review our brand, aiming to clarify our market image and ensure our credibility in the community is maintained. In June 2012 Anglicare WA launched its exciting new brand, which not only changed our logo, but set out how we present ourselves to the communities we serve.
The plan has given us solid direction and our staff and stakeholders are well engaged. Just as the needs of those communities continue to evolve so
too do our service delivery models. Anglicare WA’s strategic agenda is focused on the role we play in selfdirected services, Aboriginal need, community development and how we may best contribute to addressing the challenges of mental health. This year we have been pleased to welcome to the Board Reverend Jim Crawley, who brings experience in relationship counselling and clinical staff supervision. Each and every Board member has made a valuable contribution this year and I thank them all. This year saw Anglicare WA win the Western Australian Community Service Excellence Award for a large organisation. This accolade is testament to the expertise and dedication of our staff and volunteers, ably led by our CEO Ian Carter AM. To all, and on behalf of the Board, I say congratulations on a job well done and a sincere thank you for your efforts.
CEO’s Report Ian Carter AM In 2011-12 Anglicare WA has committed itself to the delivery of its Strategic Plan. The plan was developed through the support, passion and dedication of the Board and staff. Anglicare WA’s financial position has remained strong over the past year with a turnover of $31.9 million and we continue to deliver high quality services from 42 locations. Our end of year financial result has been boosted with the receipt of several large bequests and some one-off funding from Lotterywest to upgrade our IT systems. We have also performed above expectation on fundraising, as a result of generous community support. Our services are the heart of our organisation. This year has seen the development of several new services and the growth of others – all focussed on supporting people, families and their communities to cope with the challenges of life by building their resilience and capacity. Ultimately, we want our clients to thrive in today’s society.
The WA Government provided a significant financial boost of 15% to its service contracts. This will allow us to better pay our valuable staff and to further build our capacity and sustainability. In contrast, future funding arrangements from the Federal Government are less clear and will be a focus of our work and planning for 2012-13.
We continue to be widely respected for our expertise, leadershipandcapacity to drive positive and lasting change. Our significant role in advocacy at both a State and National level reflects the importance we place on influencing policy makers. We continue to be widely respected for our expertise, leadership and capacity to drive positive and lasting change.
In recognition of our long standing commitment to working alongside Aboriginal people, Anglicare WA finalised its Reconciliation Action Plan. The involvement of our staff, Board and our Aboriginal Reference Group has made this document a strong statement of our intent to prioritise working with Aboriginal people. It is work that I continue to be proud of as the agency’s CEO. Our philosophy is to support people through each stage of life’s journey. Our services are available to all members of the community. This philosophy is encapsulated in the new brand launched during 2011-12. I believe the brand is a true reflection of our Vision and Purpose, as well as who we are and what we do. Anglicare WA’s staff and volunteers are its most important assets and I would like to thank them for their commitment and dedication to the community of Western Australia.
Year in Review Organisational Capacity
operating surplus for the year.
Anglicare WA in the Community
This year the WA Government rolled out the first tranche of a significant financial boost to its service contracts. Primarily that funding has been allocated to wage increases and has provided a valuable boost to our ability to attract and retain staff. At a national level, Fair Work Australia made an historic Gender Equity ruling that will see wages increase for community services workers over the next nine years. How the Federal Government will support the sector in providing those pay increases is becoming clearer, but not enough information is yet available for proper planning to be undertaken.
We have continued to review contracts and infrastructure costs to ensure that we are operating efficiently, particularly in the facilities and information technology areas. Our financial systems are robust and supported by sound policies and procedures.
Our commitment to understanding the outcomes of our services has been accelerated by the implementation of the Results Based Accountability (RBA) framework. This framework asks us three questions: How much do we do? How well do we do it? Is anyone better off? Nearly half of our fifty plus services have commenced RBA thanks to a Social Innovations Grant from the WA Government. This work is contributing to the continuous improvement of services and is putting us in a strong position to respond to the needs of those funders moving toward outcomes based service contracts.
Our working capital position is strong and we have sufficient reserves in place to take advantage of strategic opportunities and deal with risks that may emerge in the current environment. Our end of year financial result has been boosted by several large bequests and successful appeals. We have also received a substantial grant from Lotterywest for the replacement of information technology assets. The costs associated with the majority of these replacement assets have been capitalised and will be expensed over their useful lives; however, the grant income has, as required by Accounting Standards, been included in the
This year has also seen us finalise a risk management framework and, following an external audit, maintain ISO 9001 quality accreditation of our corporate systems. In June 2012 Anglicare WA launched its new brand, including: a new logo, service groupings, and a refined guide for the way we present ourselves to the community. It promotes us as being optimistic and positive, and presents our wide range of services under new groupings of Relationships, Finances, Housing, Youth, Community and Training. Our brand work is being assisted by the launch of an Anglicare WA social media presence through a Facebook page and Twitter account.
Our new brand promotes us as being optimistic and positive
Anglicare WA finalised its Reconciliation Action Plan (RAP) that marks another significant milestone in our journey with Aboriginal people. The Plan has been endorsed by Reconciliation Australia. The implementation of the RAP is being overseen by an internal Committee with close involvement of our Aboriginal Reference Group. Our network of Op Shops has been reduced this year with the closure of two stores due to a change in the market conditions and rising costs. The Op Shops are working in a challenging retail market and a review to be conducted in 201213 will see Anglicare WA determine the best future
for the network. Important new programs have been added to Anglicare WA’s service mix. These include: • ARBOR – a support program that assists those bereaved by suicide. • The Home Energy Saver Scheme – a finance program that works with families to decrease their energy bills. • Foyer – a housing program that accommodates and supports homeless youth. • One Life – a suicide prevention program in Katanning and Albany. • Street Connect – a youth program that supports street present young people in Perth’s CBD. The building of Australia’s first purpose-built Foyer has commenced at the Central Institute of Technology campus on Oxford Street in Leederville with an expected completion date of late 2013. When complete, Foyer Oxford will provide up to 98 young people with accommodation, support and training. During the Foyer Oxford build, the adaption of the UK Foyer model to the WA context commenced. This has included the operation of a smaller scale ‘Interim’ Foyer project, capable of housing up to 14 young people. In September 2011 Interim Foyer opened, housing the first ever Foyer client in WA:
Our Clients Training
1,201
Community
5,333 Relationships
Housing
12,349
1,640
Finances
11,322 Youth
850
32,695 Western Australians have been helped by Anglicare WA
Year in Review continued
a young mother with her recently born son. Since the opening more young people have been welcomed to the service. The new Street Connect service was opened with a new funding source, following the closure of the Step 1 program, which had similar aims and had run for more than 20 years. Anglicare WA continues to deliver services in the challenging areas of sexual abuse and domestic violence, and continues to be seen as a leader in working with children around these issues. Our commitment to the north of the State continues with the expansion of suicide prevention work in the Kimberley and the development of a youth program in the Kutjunka region. Our Financial Counselling program has been reduced, due to decreases in funding by the State Government. In the next year we will hear from the State Government on the future of the Supported Housing Assistance Program which has been a major part of Anglicare WA’s work for many years. The program has been reviewed and retendered as the Tenant Support Program. The funding for Counselling and Separation Services suffered funding cuts by the Federal Government. This has resulted in reduced service levels and the lengthening of waiting lists. Anglicare WA continues to work through a range of
alliances and partnerships with other organisations including: • Foundation Housing and the Central Institute of Technology in the development and implementation of Foyer Oxford. • Brotherhood of St Laurence and the ANZ in delivering the Saver Plus program. • Smith Family for whom we deliver the Community Parks and Learning for Life programs. • Mission Australia and Ngala in the delivery of Communities for Children Plus in the Midland region. • Palmerston in providing housing support for people leaving drug and alcohol services, to some of our homeless clients. • Northern Suburbs Community Legal Centre with cross referrals for couples separating. • United Synergies where we deliver the Standby Suicide Response Program on its behalf. Anglicare WA hosted a number of international speakers including Mark Freidman, the founder of Results Based Accountability; Dr Rebecca Coleman who presented on Mindful Awareness Parenting; and Mike Lew a specialist on Working with Male Survivors of Sexual Abuse. This international expertise adds great value to the local specialised training we offer. This year our Training Team have developed a Certificate IV in Contact Service work and a Graduate Diploma in
Dispute Resolution which we deliver through our own Registered Training Organisation. Anglicare WA again participated in the national Anglicare Private Rental Snapshot. We found that 99% of private rentals on the market were unaffordable for those on benefits. We also found that minimum wage earners were struggling to find private rental properties that did not result in them being left short of money to pay for the other necessities, such as food, utilities and transport. The Parish Partnerships program has entered its fifth year and continues to be a successful joint venture, between Anglicare WA and the Anglican Diocese of Perth. There have been significant partnerships developed between Anglicare WA and a number of Anglican parishes, schools and other diocesan organisations. Our long standing partnership with Anglican schools has resulted in the launch of a School Ambassadors program which sees a number of students from nine schools learn more about Anglicare WA and promote its work within their schools and communities. This year our Christmas and Winter Appeals performed brilliantly and we continue to be thankful and amazed at the level of support our dedicated supporters provide us in challenging times.
Our 2012 Peet Op Shop Ball – the sixth to be held – was the best ever. With 850 guests in attendance, we raised $300,000 dollars to support the work of Anglicare WA. Funding from the Ball’s Suitcase of Hope in 2012 went towards Anglicare WA’s Fostering Futures program which works with teenage young people who need foster care. Fundraising was also boosted through the success of A Very Bright Night, proudly supported by NAB. The event raised $190,000 for our Young Hearts program which assists children affected by family violence via our Inspired Futures program that allows Anglicare WA to develop and provide much needed services. The 2012 Knit-In, now in its ninth year, was held at Government House Ballroom and was another huge success with hundreds of blankets distributed to our clients across the State.
We finalised our Reconciliation Action Plan that marks another significantmilestone in our journey with Aboriginal people.
Finances The cost of living has continued to climb for Western Australian working families, and new financial obstacles rise every day. Rent takes a draining toll. A review conducted in April 2012 revealed that more than 99% of rental properties in WA are beyond affordable levels for low income households. Many families are being forced to pay rent that they cannot sustain or make serious sacrifices to meet their payments. The cost of groceries, utilities and transportation has grown steadily. Staying out of debt has become an increasingly difficult task. It only takes a small setback for families to find their budget under stress. An unexpected injury or accident is sufficient to send a family into a spiral. Anglicare WA is determined to assist these families through the tough times. Our financial services continue to be one of the State’s most trusted and utilised resources by people in need. Anglicare WA’s Making Ends Meet service provides financial assistance, support and education to working
families in Mandurah, Rockingham and the Kwinana region. Through the service we provide our clients with direct grants to help pay bills, and offer training in financial literacy and budgeting so that clients have the capacity to ensure their own future stability. We will support our clients until their financial situation and housing has stabilised. Families who utilise Making Ends Meet are partnered with one of our professional support workers. The support worker will manage their case personally and take special consideration of the unique needs of each individual client. The funding for Making Ends Meet is generously provided by a private donor. The service is evidence of how charitable philanthropists and community service organisations can work together to effect change in the community. Through Making Ends Meet we arm Western Australian families with the tools they need to weather the bumps and bruises of our unforgiving economy.
Making Ends Meet It doesn’t take much for someone living near the edge to slip and go over the brink. Just a small accident or mishap can start a downward spiral, and it can be nearly impossible to regain control. Alison watches her five year old, Joel, play with his favourite dinosaur toy, while Lily her two year old watches him adoringly, giggling away. She begins to smile as Joel growls and roars and stomps the toy across the carpet, but her smile falters. What if we can’t pay the arrears, she thinks to herself. What will happen to Joel and Lily? One morning, not so long ago, Alison’s husband Greg woke amongst damp sheets to a splitting headache. He groaned and fumbled his way out of bed, his sodden bedclothes clinging to his body. As he stumbled to the medicine cabinet, a wave of nausea rose through him. Alison found him bent over the toilet bowl. She had quickly gathered up Joel and Lily and bundled the whole family into their car. A trip to the GP revealed that it was nothing too serious – just a virus doing the rounds. All Greg needed was a prescription and some time away from work. This was where the problems began. As an apprentice Greg is paid by the hour. He had used up his sick leave over the course of the year and his only remaining option was to take time off unpaid. While he is resting at home, the family’s income is dependent solely on Allison’s parttime job at the local bank. When both parents were working they had been getting by just fine, but with the reduced income things changed with alarming abruptness.
They were still paying off a loan they had taken out to buy the car, and the rent was a consistent drain, then there were the bills for utilities like water, gas and electricity, and everyday expenditures for food and other essentials. It did not take long for their reserve of savings to be depleted and, as Greg’s illness endured, they found themselves unable to meet all of their bills. First their rent fell behind, and then the car payments and an outstanding phone bill. As Joel and Lily play in oblivious bliss, Alison is realising that homelessness has become a very serious possibility. Desperate for some kind of help, Alison confided in a friend who told her about Anglicare WA’s Making Ends Meet service. The next day she approached us. The couple met with a support worker who helped them come up with an action plan. They were provided with an initial grant to help pay the arrears and payments on the car. With those payments cleared, the support worker helped them to plan their budget and make small concessions in their spending so that they could manage the phone bill themselves. When Greg’s health recovered and he returned to work, the family’s income returned to its previous level and their budget was more than adequate to meet their needs. Alison contacted the service a month later to report that they were easily handling their weekly expenses and were now saving for a new car. It is people like Alison, Greg and, of course, Joel and Lily that we can help to make ends meet.
Relationships Parenting is one of the most important public health issues facing our society.
and Government departments. The goal of the workshop is to create positive male role models.
Research has shown that parenting is a significant determinant in the likelihood of childhood illnesses and accidents, teenage pregnancy, substance misuse, truancy, school disruption, unemployment, juvenile crime and mental illness. Many of these concerns act as precursors to further problems in adulthood.
The workshops take place over 2-3 days and are highly interactive. Participants explore child development, self-esteem, communication skills, problem solving, protective behaviours, and appropriate disciplinary methods. The workshops help to provide household stability and guidance for children, and encourage positive rolemodelling from Aboriginal Fathers, Uncles and Pops.
Offering effective parenting education is a key goal of Anglicare WA. We hope to forge resilient bonds between family members and ensure that parents have the capacity to give their children the brightest possible future. The Hey Dad workshop began as an initiative of CentreCare in Broken Bay that educated Fathers about good parenting practice. It was developed specifically through community consultation to be culturally appropriate for Aboriginal men. The Department of Families, Housing, Community Services and Indigenous Affairs commissioned funding to the program to begin training facilitators nationally. When training sessions for facilitators were held in Perth, Anglicare WA was quick to jump on board. We now operate Hey Dad workshops out of Broome in partnership with other organisations in the local community such as Broome Men’s Group, Men’s Outreach Centre, Centrecare Kimberley
The facilitators make sure to ask for permission from local Elders, and as a result several Elders have attended and been actively involved in the workshops themselves. The first sessions were conducted with inmates at the Broome Regional Prison. Feedback was overwhelmingly positive. Facilitator trainings have now been run in various communities all over the Kimberley, including: Fitzroy Crossing, Beagle Bay and Halls Creek. The Program has been invited to conduct training sessions by several towns in the Derby region. The workshop has been incorporated into the strategic plan of Milliya Rumurra Aboriginal Corporation. When asked about the workshop, the wife of one of our clients remarked, “I don’t know what you did to him, but whatever it was, it was just what he needed.”
Hey Dad “Any man can be a father, but it takes a special person to be a dad.” Greg has been a case worker for Anglicare WA’s outreach service in Broome for three years. Through his work, he has seen individuals, families and the community as a whole suffering. When Greg was young his Father had been a rock in his life. He inspired Greg, always encouraging him to set his own goals and strive to meet them. Like all young men, Greg had occasionally gotten himself into trouble, and his Dad had been strict on him, but always fair and understanding. When one of his co-workers at Anglicare WA announced that they would be running a workshop for Aboriginal Fathers, Uncles, Pops and other male role models, Greg was intrigued. He volunteered to come along as a stand-by counsellor to help out. The first workshop was run in the local Prison. They yarned about the historical role of Aboriginal fathers, about understanding their kids and how to keep them safe. Some of the men were initially reluctant to speak-up and engage with the facilitator. Greg decided to stand and speak about his experiences with his own Father, and how those experiences had affected his life even today. His passion had a noticeable effect on the participants and soon others felt more comfortable to contribute too. After the workshop had finished, a group of participants approached Greg and thanked him for his input. Greg later noted that it was empowering for his people to be given the opportunity to find solutions on their own terms. After returning to work, the workshop coordinator told Greg he was impressed by his leadership, and that Greg himself was an excellent role model. He asked Greg if he would like to attend facilitator training, and run his own workshops. Greg was quick to agree. “The reaction from the community has been just terrific. People are hearing about this all over the Kimberley, and they’re inviting us to come over and run it for them too.”
Youth On any given night, 6000 young Western Australians go to sleep homeless (YACWA). Youth homelessness is a poorly understood issue. In WA, homeless young people tend not to sleep on the street, but rather experience transience, bouncing from couch to couch. The lack of a stable and consistent home makes it difficult to work or study, and as a result young people quickly disengage from employment or vocational training. Without a steady income, this creates a cycle that perpetuates the young
person’s homelessness. The cycle is tough to break. The current rental market is virtually inaccessible to people on benefits. A low price rental cost $300 per week, while the youth allowance only provides approximately $400 a fortnight. Public housing is currently log-jammed, with a two year long waiting list for Homeswest’s priority housing. There are few options that a young person can explore to end their homelessness. Anglicare WA is committed to helping homeless young people. We have been
working in a partnership with Foundation Housing and the Central Institute of Technology to provide a solution to end the cycle – that solution is Foyer Oxford.
support systems from professional youth workers. It is based on the successful model run by almost 130 Foyer projects in the United Kingdom.
Foyer Oxford is designed to help young people who are homeless, or at risk of homelessness, transition to independence in housing and work. The program caters exclusively to 1625 years olds. It provides young people with two years accommodation in an apartment style complex, managed by Foundation Housing, along with integrated 24/7 holistic
Foyer Oxford recognises that the only long-term avenue out of homelessness is through education and training. Foyer assists young people to dream big about the future they want and then find plans to get there. By working with the Central Institute of Technology, the service offers its tenants young people a custom designed and goal focussed course called Jumpstart,
which focuses on career development, independent living skills, numeracy and literacy. This course becomes the first step back into education for young people, many of whom have had a hard time in schools. The flexible approach leads on to supported access to TAFE’s tertiary courses, in order to maximize their employment opportunities. As part of the consortium, Anglicare WA provides a support network that cultivates young people’s independent living skills and helps them to overcome
the barriers that have led to their homelessness. The young people are provided with 24/7 onsite support from professionally trained youth workers. This includes overnight crisis response, security, and an individually tailored case management program. Support staff run regular activities for the young people to keep them stimulated, motivated and encourage an atmosphere of aspiration. The program is currently in a trial phase. A small scale Interim Foyer is operating in Mt Lawley,
to test the service and training provision. Evaluation conducted on the Interim Foyer will be used to refine the larger scale model. The Interim Foyer took its first residents, a young Mother and her child, on the 6th September 2011. It now houses 14 young people. Construction on the fullscale housing complex has begun and is expected to be completed by mid 2013. The completed Foyer Oxford complex will be the largest single site youth accommodation service in Australia, providing 98 self-
contained apartments for young people, including 23 places for young parents and their children. It is envisaged that the full scale complex would employ approximately 10 full time support staff, and a range of volunteers. It is hoped that the project’s success will create a broader change in the way youth homelessness is addressed. The Foyer Oxford is an exciting project; we are thrilled to be working with young people towards a brighter future.
Interim Foyer The circumstances that lead young people to homelessness are often outside of their control. We give them back control of their lives. Melissa doesn’t know what sets her Dad off, only that when he does she is the one that suffers. Some nights she lies in her bed, wide awake, listening to the sounds downstairs: the swill of whiskey in the bottle, furniture being bumped, swearing, stomping. She prays to herself that he will pass out – that she won’t hear those disjointed footsteps slowly head up the stairs, and come to her door. She always feels frightened, her home is not the safe haven that it should be. She leaves and finds an apartment to stay at while she studies. To pay the rent she has to work two jobs, taking shifts in whatever free time she has. Some days she comes home to find the fridge nearly empty, but with the bills due that week she can’t afford to re-stock. Her minimum wage jobs simply aren’t enough to meet all the demands of independent living and sustain her tenancy. She is forced to find somewhere else. She bounces around various friends and relatives places, staying for a few nights here and there, sleeping on couches. It grows increasingly difficult to study or work without any sort of stable home. She is beginning to feel like her life is slipping out of her control, like she is being funnelled in a direction that she does not want to go. Eventually she applies and is accepted into a youth homelessness house. A case manager is assigned to her. He has heard of a program that he thinks can help; Foyer Oxford. It is brand new, and still in a trial phase, but it is worth a shot. When she is asked to attend an interview for Foyer, she feels nervous. She wants to present herself well, but fears that the process will be confrontational. There are things she does not want to discuss with strangers. When she arrives, she is welcomed by a youth worker. He quickly sets her at ease, keeping the interview casual and relaxed. As she progresses through the interviews she finds herself becoming more and
more comfortable. The youth workers are patient and friendly; they are more interested in getting to know her than anything else. Melissa soon feels confident enough to tell them her story. She knows what she wants to get out of the program, and she knows that holding anything back will only make it harder to achieve her goals. After her application there is a wait. During this time she begins to think about the things she has always wanted to do. Could Foyer be a pathway to achieving those goals? Should she dare hope? When she eventually hears back, it is good news – her application has been successful. The Foyer staff say that they are impressed by her maturity, determination and potential, all she needs is support – a rock to grasp and root herself in place. Not long after, she arrives at the complex. She is allocated an apartment to share with another tenant. She is pleased to see the same youth workers from her application are working on-site. She continues to build her relationship and trust with them. Whenever she needs guidance or support, or just a chat, the youth workers are there 24/7. Foyer is not just accommodation, it is a safe home. Through the training programs, she starts learning skills she didn’t have the time for before – tending to her garden, furnishing her room, repairing furniture. With some help from the staff, she starts looking for work in the local area, and soon finds a jewellery store that is eager to see her resume. Melissa is determined to resume her education, and through Foyer she enrols at TAFE. With the support of the staff, and the security of a home, she finds concentrating on her study much easier. Her marks are excellent, and with time they continue to improve. Suddenly those things that she has always wanted are starting to become possible; a career in child care, a pastime instructing dance, having children of her own. She has retaken control of her life, and the opportunities swell before her eyes.
Community We work with clients from all walks of life, building their capacity and resilience. Our ultimate goal is to move people from surviving to thriving. In order to achieve this we have worked hard to establish a presence in all levels of the community. Many of our clients are disadvantaged families, who cannot afford to spend money on play equipment and outings. These families often struggle to find a regular social routine that is safe and constructive for their children. For recently immigrated families, it is difficult to integrate into their new neighbourhood without assistance. Language and cultural barriers, as well as security and safety, are significant obstacles. In 2010, we established the Good Shepherd Centre in Balga. Over the last two years the centre and its staff have become a pillar of the community. The centre houses several Anglicare WA services including Emergency Relief, Financial Counselling and Menstime. The centre also
acts as the operational base for the Community Parks Project and Community Parks Playgroups. The project runs free activities for children at local parks including games, sports, craft and more. The project brings people together to socialise, learn and enjoy themselves. We sometimes provide shows and entertainment like magicians, the Gymbus, Sci-Tech and mobile farms. The centre’s staff are qualified professionals who are approachable, compassionate and trained to deal with the challenges being faced by people in their lives and relationships. “We are a little bit like the ice cream van. When we start banging away on our drums the children all come out and run over. They’re always smiling, and chattering away.” We want to create opportunities for families to have a more active lifestyle and increase interaction, connection and friendships. Through the Good Shepherd Centre we strengthen our local communities.
Good Shepherd Centre We strengthen individuals, families and communities. Parwin holds both of her boys’ hands as they cross the street. It is a beautiful day; the skies are clear and the summer sun is pleasantly warm. There are lots of other families milling around the shops. Their chatter and laughter are a buzz in the air. Parwin and her boys keep to themselves as they gather the groceries. They are in their own bubble, passing through the festivity, but never joining it. By the time they get home, Parwin realises that this was the only trip they have had out of the house this week. The only person they spoke to was the cashier. Parwin and her family came to Australia as refugees. Her second son was born in the detention centre where they waited to be processed for three years. When Parwin finally took her first steps out of the centre and onto Australian soil as a citizen, she felt as though she was walking onto the surface of a different planet. It was exciting and relieving, but also a little scary. Adjusting to their new home has been a challenge. They have had to learn a new language, adapt to the different culture, and deal with financial insecurity and employment uncertainty. They do not have the time or money yet to join clubs, sports teams or societies, and the personal barriers have made it uncomfortable for the family to socialise. Parwin fears that they are becoming more and more isolated. She wants her boys to grow up feeling that they belong.
This all changed one day at the park. Parwin is there with her boys, and pinned to a tree is an advertisement for the Good Shepherd Centre’s playgroup. It is free, safe, and overseen by professional staff. Thinking it was a perfect opportunity, Parwin took her children to the next session that week. When they first arrive at the playgroup, Parwin can see the boys eyes widen and their shy smiles stretch into enthusiastic grins. There are children everywhere, and all kinds of exciting activities and equipment. A soccer game is being supervised by a watchful staff member; in the shade of a tree a group is reading picture books together; and a row of easels has been set up for children to paint at. The boys tentatively step forward, eager but unsure. They look back at Parwin. She smiles encouragingly and pushes them on. A staff member approaches them with a beam and soon has them playing along with the others. Parwin was ecstatic to see her boys out there making friends and growing in confidence. They continued to attend regularly and found themselves building relationships and friendships with both the staff and other families. Parwin soon felt comfortable enough to join in the literacy sessions with other parents and children, hoping to improve her English. Attending the playgroup has broken down many barriers for Parwin. She is now studying child care at TAFE and hopes to recommence her career as a teacher. The family still attends the playgroup.
Training “The facilitator was fantastic. He is a pioneer in the field, and his experience and encouragement were just so useful. The pearls of wisdom I picked up are invaluable” Because we pride ourselves on our leadership in the field, we are always striving for continuous improvement. To this end, we have worked to provide the highest level of professional training and development for our staff and the wider sector. Our training provision has been a key resource, both in keeping our organisation on the cutting-edge and in enriching the Western Australian community service industry. We have sought out other leaders and innovators from
all over the globe and invited them to present and facilitate at workshops and seminars in Perth. Over 2011 and 2012 Anglicare WA has hosted a number of speakers, both nationally and internationally, including: Mark Freidman, an evaluation expert and the founder of the Results Based Accountability method; Dr. Rebecca Coleman, the founder and director of Mindful Awareness Parenting; Mike Lew, a specialist on Working with Male Survivors of Sexual Abuse; Dr. Barbara Meddin, the director of her own human service consultancy; Ian Percy, a family therapist who specialises in Narrative Therapy Training; and Ruth
The expertise of these speakers adds great value to the local specialised training we offer. They allow us to incorporate the most modern theories and methods into our service delivery, and to up-skill our staff to ensure that they are prepared for the challenges of community service. The feedback we have received on our international speakers has been overwhelmingly positive.
professional development programs designed to enhance the skills of employees. This year Anglicare WA developed a Certificate IV in Children’s Contact Service work and a Graduate Diploma in Vocational Family Dispute Resolution. Where appropriate we can award these certificates and diplomas through recognition of prior learning. Currently we are the only Registered Training Organisation Australia wide that provides a diploma in Children’s Contact Service work.
We have also developed our own training capacity through our Registered Training Organisation. We provide a range of nationally recognised
We want to provide the best possible support and guidance for our clients. Our training work is vital to accomplishing this promise.
Schmidt Neven, the founder of the Centre for Child and Family Development.
Results Based Accountability Jacinth first contacted us to enquire about service evaluation. She had not been expecting to join a training course. Jacinth works for a human services organisation in contracting and quality management. Not long ago she was tasked with measuring the social impact of their programs and services. It was an important job, and Jacinth set about finding an evaluation tool best suited for it. Jacinth was aware that Anglicare WA was implementing an evaluation model called Results Based Accountability (RBA) across their services. It was
designed for practical use in the field, and was low cost, simple, concise and easy to understand. However, RBA was relatively new on the scene in WA, and finding experts or consultants would be difficult. Jacinth decided to contact Anglicare WA’s Evaluation Project Manager, to discuss the methodology. During their talk, Jacinth was intrigued enough to inquire about avenues for training staff in RBA. The Evaluation Project Manager gladly revealed that Anglicare WA would be hosting a training event with the author and founder of the RBA method – Mark Friedman – and invited Jacinth to attend.
It was far too good an opportunity to miss. “RBA was one of a few options we were exploring. The offer of training directly from the author is what really sold it. Access to that kind of direct expertise, rather than second hand, is extremely valuable,” Jacinth said. The workshop was held over two days at the Flying Squadron Yacht Club, a beautiful location on the Swan River. The course was called ‘Train the Trainer’. It was designed not only to introduce RBA to the participants, but to teach them how to instruct others in its use. Jacinth was impressed by the idea. “It was a fantastic capacity building
exercise. He didn’t just show us the method, he showed us how to apply it, and how to instruct others to apply it,” she said. Jacinth is now piloting RBA on her organisation’s services.
42
locations across WA
438 staff employed across the agency
320
280
volunteers supporting us
full time equivalent jobs
373 families helped by Making Ends Meet
242
325
young people came through Street Connect
children were seen by our Children’s Domestic Violence counsellors
907
families assisted by our Children’s Contact Service
609
people went through our training services
4,294 clients accessed financial counselling
5,144 people accessed our Community Parks programs
How Our Services are Funded
Other $
3,305,486 Federal Government $
Trading Income
$
2,492,364
Service Fees
$
9,887,634
Total Income
1,266,407
$
31,948,509 Donations & Fundraising
2,095,409
$
State Government $
12,070,039
Corporate Governance Statement The Board of Anglicare WA In fulfilling its obligations to its various stakeholders, the Board of Anglicare WA is a strong advocate of best practice in corporate governance. In 2007 the Constitution of Anglicare WA was amended to reflect this and the size of the Board was reduced and length of Board appointments was limited to a total of nine years. A new Policy Governance Manual for Directors was adopted which includes a CEO Limitations Policy and a Board/Executive Linkages Policy to clearly define the role of the Board and the CEO.
Principles of Corporate Governance The Board of Directors holds responsibility for the governance of Anglicare WA. The Board will govern with: • an emphasis on outward vision rather than an internal preoccupation; • encouragement of diversity in viewpoints; • strategic leadership more than administrative detail; • collective rather than individual decision making; and • a proactive rather than reactive approach. In particular the Board will be responsible for: • Setting the Purpose, strategic direction of Anglicare WA and outcomes to be delivered; • Overseeing the development of the agency’s five-year strategic plan; • Establishing goals for management and monitoring the achievement of these goals; • Appointing and reviewing the performance of the CEO; • Adopting an annual budget at the commencement of each financial year and monitoring progress on a regular basis against the budget of both financial and non-financial key indicators; • Monitoring and overseeing the financial position of Anglicare WA; • Overseeing Anglicare WA’s risk management plan; • Appointing an Auditor to audit the financial affairs of Anglicare WA; and • Ensuring that policies and compliance systems are in place and that Anglicare WA, Board and staff act legally, ethically and responsibly on all matters.
Role of the Board in Relation to the CEO The Board’s role in relation to the CEO is as follows: • Recruitment and Selection • Remuneration • Performance Management • Succession Planning Remuneration, review and performance management are undertaken in accordance with the Governance Policy with an appropriately established “Annual Performance Effectiveness Review (CEO)”. This process is led by the Chairman and reports to the Board via the Nominations Committee. Any of the authority of the Board that is delegated to staff is delegated through the CEO. Only decisions of the Board acting as a body are binding on the CEO. Decisions or instructions of individual Board members, officers, committees, task forces or working parties are not binding on the CEO except in rare circumstances when the Board has specifically authorised such exercise of authority.
The Composition of the Board In view of the diverse nature of the program areas of Anglicare WA, it is appropriate to have a Board with a diversity of skills and backgrounds. The Board has developed a skills matrix to monitor and ensure that the Board has the skills and experience within its membership to enable it to fulfill its responsibilities and duties. Composition is managed over a mult-year period in consideration of director tenure defined by the Constitution. The Board normally meets monthly and (by its Constitution) consists of 10 members. These 10 members are appointed by the Perth Diocesan Council, the Perth Diocesan Trustees, Anglican Care Inc, the Diocese of Bunbury, the Diocese of North West Australia and the Association. The CEO attends all Board meetings. The Board has a Policy on Gender Balance which states that the Board will comprise no more than 70% of one gender and that it will seek to achieve and maintain a balance of men and women on the Board over time. The Board has committees to support its work. They are: • Audit and Risk Committee; • Nominations Committee Minutes and resolutions of all Committees are tabled at Board meetings for information and deliberation.
Board Member Education and Code of Conduct On each occasion a new Director appointed to the Board receives a copy of the Policy Governance Manual for Directors and Induction Package. A new Director will also undertake the Board’s Induction Program within one month of appointment. All Board Members must adhere to the Code of Conduct in the Policy Governance Manual. The Board commits itself and its members to ethical, business like and lawful conduct, including proper use of authority and appropriate decorum when acting as Board members. The code of conduct includes a conflict of interest process.
Performance of the Board The Board shall undertake a regular performance evaluation of itself that: • Assesses the performance of the Board in meeting requirements of the Policy Governance Manual and in meeting predetermined goals and objectives; • Identifies particular goals and objectives of the Board for the next year; and • Identifies any necessary or desirable improvements to the Board, Sub-Committees, Task Forces or Reference Groups Terms of Reference.
Role of the CEO The CEO is accountable to the Board of Directors (not to Officers of the Board or to Board Committees or to Board members as individuals) for the organisation’s: • Achievement of Ends policies (such as the Constitution, Anglicare WA’s Strategic Plan and annual Business Plans); and • Non-violation of Executive Limitations policies (such as the Corporate Governance Statement, ie the CEO leads the staff). All staff ultimately report to the CEO. The role of Senior Management is to manage the business. Leadership is not the same as management. Senior Management develops strategies and initiatives, solves problems and pays attention to detail, under the CEO’s leadership. The CEO both leads and manages. The CEO works with the Board to develop strategy and direction, providing the bridge between management and the Board. In particular the CEO will: • work with the Board in developing plans and policies to guide the operation of the Entity and Anglicare WA’s activities; • manage all aspects of the Entity and Anglicare WA’s activities under the governance of the Board; • represent Anglicare WA in dealing with all key stakeholders; • appoint and manage staff; • manage the Anglicare WA capital and financial resources within guidelines and delegations set by the Board; and • ensure that Directors are fully informed of initiatives, trends, and program performance via reporting to the Board. The full Governance Framework includes the Constitution and the Policy Governance Manual, and is part of the Induction for each Director.
Statement by the Board
Auditor’s Report
Anglicare WA Inc. Statement of Comprehensive Income for the Year Ended 30 June 2012
2012
2011
$
$
22,946,543
20,707,591
740,580
634,853
- Fees
1,266,407
1,219,614
- Donations and Fundraising
2,095,409
1,846,855
- Sale of Goods
2,492,364
2,941,957
- Rent and Other Revenue
1,503,722
1,063,653
903,484
1,492,919
31,948,509
29,907,442
19,707,503
17,904,792
- Disbursements to Clients
1,666,513
1,624,829
- Accommodation
2,997,800
3,019,222
- Depreciation
585,965
649,897
- Telephone and IT Communications Expense
591,131
644,656
1,082,265
976,074
- Finance Costs
179,208
188,191
- Loss on Disposal of Shares
100,128
-
3,086,368
2,921,639
29,996,881
27,929,300
1,951,628
1,978,142
Revaluation of Property, Plant and Equipment
74,250
611,175
Revaluation of Investments
(1,762)
(304)
Other Comprehensive Income/(Loss) for the year
72,488
610,871
2,024,116
2,589,013
Note Revenue Operating Activities - Grant Income - Interest
Other Income
2
Expenditure
- Employee Benefits
- Vehicle and Travel Expenses
- Other Costs
Net Surplus from Operations Other Comprehensive Income
Total Comprehensive Income for the Year Notes to the financial statements are included on pages 39-48
Anglicare WA Inc. Balance Sheet as at 30 June 2012
Note
Current Assets Cash and Cash Equivalents
2012
$ 4
Trade and Other Receivables
2011
$
5,432,475
1,918,121
1,081,640
313,374
Held to Maturity Investments
5
9,706,028
7,382,206
Other Current Assets
6
443,866
336,093
16,664,009
9,949,794
Total Current Assets
Non-Current Assets Property, Plant & Equipment
7
10,982,907
10,886,219
Other Financial Assets
8
248,238
1,327,366
Total Non-Current Assets
11,231,145
12,213,585
TOTAL ASSETS
27,895,154
22,163,379
2,261,193
371,847
Current Liabilities Trade and Other Payables Provisions
9
1,469,147
1,450,590
Borrowings
10
29,669
42,510
Other Current Liabilities
11
5,204,906
3,186,090
8,964,915
5,051,037
Total Current Liabilities Non-Current Liabilities Provisions
9
964,498
841,446
Borrowings
10
2,388,077
2,717,348
3,352,575
3,558,794
TOTAL LIABILITIES
12,317,490
8,609,831
NET ASSETS
15,577,664
13,553,548
Total Non-Current Liabilities
Accumulated Funds General Funds
12
9,474,388
7,468,478
Revaluation Reserve
12
5,586,250
5,513,762
Special Funds
12
517,026
571,308
15,577,664
13,553,548
TOTAL ACCUMULATED FUNDS Notes to the financial statements are included on pages 39-48
Anglicare WA Inc. Statement of Changes in Equity for the Year Ended 30 June 2012 Note
General Funds
Revaluation Reserve
Special Funds
Total
$
$
$
$
Balance at 1 July 2010
5,447,611
4,902,891
614,033
10,964,535
Net Surplus from Operations
1,978,142
-
-
1,978,142
Other comprehensive income
-
610,871
-
610,871
1,978,142
610,871
-
2,589,013
42,725
-
(42,725)
-
Balance at 30 June 2011
7,468,478
5,513,762
571,308
13,553,548
Balance at 1 July 2011
7,468,478
5,513,762
571,308
13,553,548
Net Surplus from Operations
1,951,628
-
-
1,951,628
Other comprehensive income
-
72,488
-
72,488
1,951,628
72,488
-
2,024,116
54,282
-
(54,282)
-
9,474,388
5,586,250
517,026
15,577,664
Total comprehensive income for the year Transfer to General Funds
12
Total comprehensive income for the year Transfer to General Funds
12
Balance at 30 June 2012
Anglicare WA Inc. Statement of Cash Flows for the Year Ended 30 June 2012 Note
Cash Flows from Operating Activities
2012
$
Receipts from customers, donors and funding bodies
2011
$
36,420,033
29,936,418
(31,492,438)
(29,190,081)
740,580
634,853
(179,207)
(188,191)
5,488,968
1,192,999
Purchase of investment certificates (i)
(2,323,822)
(6,469,636)
Purchase of property, plant and equipment
(3,838,381)
(3,977,841)
Proceeds from sale of plant and equipment
3,302,292
3,534,513
Proceeds from sale of investments
1,227,409
-
Net cash used in investing activities
(1,632,502)
(6,912,964)
(343,621)
(13,676)
(28,546)
(23,658)
30,055
233,227
Net cash provided by/(used) in financing activities
(342,112)
195,893
Net increase/(decrease) in cash and cash equivalents held
3,514,354
(5,524,072)
Cash and cash equivalents at the beginning of the financial year
1,918,121
7,442,193
5,432,475
1,918,121
Payments to suppliers and employees Interest received Interest paid Net cash provided by operating activities
13
Cash Flows from Investing Activities
Cash Flows from Financing Activities Payment of borrowings Payment of finance leases Proceeds from finance leases
Cash and cash equivalents at the end of the financial year
4
(i) Comparatives have been amended for consistency with the current year, refer note 1 (q) Notes to the financial statements are included on pages 39-48
Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2012 1.SUMMARY OF ACCOUNTING POLICIES This financial report is a special purpose financial report prepared in order to satisfy the financial reporting requirements of the Associations Incorporation Act of Western Australia 1987. The Board has determined that Anglicare WA Inc (Anglicare WA) is not a reporting entity. The financial report has been prepared under the historical cost convention, as modified by the revaluation of available for sale financial assets and certain classes of property, plant and equipment. The financial report has been prepared in accordance with the recognition and measurement principles of Australian Accounting Standards and other mandatory professional requirements in Australia. It contains only those disclosures considered necessary by the Directors to meet the needs of the Members. The following significant accounting policies, which are consistent with the previous period unless otherwise stated, have been adopted in the preparation of this financial report. (a) Borrowings Borrowings are recorded initially at fair value, net of transaction costs. Subsequent to initial recognition, borrowings are measured at amortised cost with any difference between the initial recognised amount and the redemption value being recognised in profit and loss over the period of the borrowing using the effective interest rate method. (b) Borrowing costs Borrowing costs incurred for the construction of any qualifying asset are capitalised as part of the cost of those assets. Other borrowing costs are expensed. (c) Cash and cash equivalents Cash and cash equivalents comprise cash on hand, cash in banks and short-term investments in “at call” money market instruments, net of outstanding bank overdrafts. Bank overdrafts are shown within borrowings in current liabilities in the balance sheet. All certificates held over 90 days are classified as held to maturity investments. Refer to note 1 (e) (ii), Held to Maturity Investments. (d) Employee benefits Provision is made for Anglicare WA’s liability for employee benefits arising from services rendered by employees to the end of the reporting period. Employee benefits that are expected to be settled within one year have been measured at the amounts expected to be paid when the liability is settled. Employee benefits payable later than one year have been measured at the present value of the estimated future cash outflows to be made by Anglicare WA for those benefits. In determining the liability, consideration is given to employee wage increases and the probability that the employee may not satisfy vesting requirements. Those cash flows are discounted using market yields on national government bonds with terms to maturity that match the expected timing of cash flows. Defined contribution plans Contributions to defined contribution superannuation plans are expensed when incurred. (e) Investments and other financial assets Anglicare WA classifies its financial assets in the following categories: financial assets at fair value through profit or loss, loans and receivables, held-to-maturity investments and available-for-sale financial assets. The classification depends on the purpose for which the investments were acquired. Management determines the classification of its investments at initial recognition and, in the case of assets classified as held-to-maturity, re-evaluates this designation at the end of each reporting date. Anglicare WA currently holds assets classified as loans and receivables, held to maturity investments, and available-for-sale assets.
(i) Loans and receivables Loans and receivables are non-derivative financial assets with fixed or determinable payments that are not quoted in an active market. They are included in current assets, except for those with maturities greater than 12 months after the reporting period which are classified as non-current assets. Loans and receivables are included in trade and other receivables in the balance sheet (ii) Held-to-maturity investments Held-to-maturity investments are non-derivative financial assets with fixed or determinable payments and fixed maturities that Anglicare WA has the positive intention and ability to hold to maturity. Held-to-maturity financial assets are included in non-current assets, except for those with maturities less than 12 months from the end of the reporting period which are classified as current assets. (iii) Available-for-sale financial assets Available-for-sale financial assets, comprising principally marketable equity securities, are non-derivatives that are either designated in this category or not classified in any of the other categories. They are included in non-current assets unless the investment matures or management intends to dispose of the investment within 12 months of the end of the reporting period. Investments are designated as available-for-sale if they do not have fixed maturities and fixed or determinable payments and management intends to hold them for the medium to long term. Recognition and derecognition Regular way purchases and sales of financial assets are recognised on trade date – the date on which Anglicare WA commits to purchase or sell the asset. Financial assets are derecognised when the rights to receive cash flows from the financial assets have expired or have been transferred and Anglicare WA has transferred substantially all the risks and rewards of ownership. When securities classified as available-for-sale are sold, the accumulated fair value adjustments recognised in other comprehensive income are reclassified to profit or loss as gains and losses from investment securities. Measurement At initial recognition, Anglicare WA measures a financial asset at its fair value plus transaction costs that are directly attributable to the acquisition of the financial asset. Loans and receivables and held-to-maturity investments are subsequently carried at amortised cost using the effective interest rate method. Changes in the fair value of other monetary and non-monetary securities classified as available-for-sale are recognised in other comprehensive income. Impairment Anglicare WA assesses at the end of each reporting period whether there is objective evidence that a financial asset or group of financial assets is impaired. A financial asset or a group of financial assets is impaired and impairment losses are incurred only if there is objective evidence of impairment as a result of one or more events that incurred after the initial recognition of the asset (a “loss event”) and that loss event (or events) has an impact on the estimated future cash flows of the financial asset or group of financial assets that can be reliably estimated. In the case of equity investments classified as available-for-sale, a significant or prolonged decline in the fair value of the security below its cost is considered an indicator that the assets are impaired. (i) Assets carried at amortised cost For loans and receivables, the amount of the loss is measured as the difference between the asset’s carrying amount and the present value of estimated future cash flows (excluding future credit losses that have not been incurred) discounted at the financial asset’s original effective interest rate. The carrying amount of the asset is reduced and the amount of the loss is recognised in profit or loss. If a loan or held-to-maturity investment has a variable interest rate, the discount rate for measuring any impairment loss is the current effective interest rate determined under the contract.
Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2012 If, in a subsequent period, the amount of the impairment loss decreases and the decrease can be related objectively to an event occurring after the impairment was recognised (such as an improvement in the debtor’s credit rating), the reversal of the previously recognised impairment loss is recognised in profit or loss. (ii) Assets classified as available-for-sale If there is objective evidence of impairment for available-for-sale financial assets, the cumulative loss – measured as the difference between the acquisition cost and the current fair value, less any impairment loss on that financial asset previously recognised in profit or loss – is removed from equity and recognised in profit or loss. Impairment losses on equity instruments that were recognised in profit or loss are not reversed through profit or loss in a subsequent period. (f ) Goods and services tax Revenues, expenses and assets are recognised net of the amount of goods and services tax (GST), except: i. where the amount of GST incurred is not recoverable from the taxation authority, it is recognised as part of the cost of acquisition of an asset or as part of an item of expense; or ii. for receivables and payables in the balance sheet which are recognised inclusive of GST. The net amount of GST recoverable from, or payable to, the taxation authority is included as part of receivables or payables. Cash flows are presented in the statement of cash flows on a gross basis. The GST component of cash flows arising from investing and financing activities which is recoverable from, or payable to, the taxation authority is classified as operating cash flows. (g) Government grants Government grants are assistance by the government in the form of transfers of resources to Anglicare WA in return for past or future compliance with certain conditions relating to the operating activities of the entity. Government grants include government assistance where there are no conditions specifically relating to the operating activities of Anglicare WA other than the requirement to operate in certain regions or industry sectors. Government grants relating to income are recognised as income over the periods necessary to match them with the related costs. Government grants that are receivable as compensation for expenses or losses already incurred or for the purpose of giving immediate financial support to Anglicare WA with no future related costs are recognised as income of the period in which it becomes receivable. Government grants relating to assets are treated as income in the period in which the income is received. (h) Impairment of assets At the end of each reporting period, Anglicare WA reviews the carrying values of its tangible assets to determine whether there is any indication that those assets have been impaired. If such an indication exists, the recoverable amount of the asset, being the higher of the asset’s fair value less costs to sell and value-in-use, is compared to the asset’s carrying value. Any excess of the asset’s carrying value over its recoverable amount is expensed to profit or loss. Refer note 1(e) – Impairment of investments and other financial assets. Where it is not possible to estimate the recoverable amount of an individual asset, Anglicare WA estimates the recoverable amount of the cash-generating unit to which the asset belongs. (i) Income tax Anglicare WA has obtained tax exempt status under current Australian taxation legislation.
(j) Leases Leases are classified as finance leases whenever the terms of the lease transfer substantially all the risks and rewards of ownership to the lessee. All other leases are classified as operating leases. Anglicare WA as lessee Assets held under finance leases are initially recognised at their fair value or, if lower, at amounts equal to the present value of the minimum lease payments, each determined at the inception of the lease. The corresponding liability to the lessor is included in the balance sheet as a finance lease obligation. Lease payments are apportioned between finance charges and reduction of the lease obligation so as to achieve a constant rate of interest on the remaining balance of the liability. Finance charges are charged directly against income, unless they are directly attributable to qualifying assets, in which case they are capitalised in accordance with Anglicare WA’s general policy on borrowing costs. Refer to note 1(b). Finance leased assets are amortised on a straight line basis over the estimated useful life of the asset. Operating lease payments are recognised as an expense on a straight-line basis over the lease term, except where another systematic basis is more representative of the time pattern in which economic benefits from the leased asset are consumed. (k) Trade and Other Payables Trade payables and other accounts payable are recognised when Anglicare WA becomes obliged to make future payments resulting from the purchase of goods and services. The carrying amount is equivalent to fair value as they are generally settled within 30 days. (l) Property, plant and equipment Each class of property, plant and equipment is carried at cost or fair value as indicated less, where applicable, any accumulated depreciation and impairment loss. Items of property, plant and equipment costing $2,000 or more are recognised as assets and the cost of utilising these assets is expensed (depreciated) over their useful lives. Items of property, plant and equipment costing less than $2,000 are immediately expensed. Property Freehold land and buildings are shown at their fair value (being the amount for which an asset could be exchanged between knowledgeable willing parties in an arm’s length transaction), based on biennial valuations by external independent valuers, less subsequent depreciation for buildings. Increases in the carrying amount arising on revaluation of land and buildings are recognised in other comprehensive income and accumulated in reserves in equity. Decreases that reverse previous increases of the same asset are first recognised in other comprehensive income to the extent of the remaining surplus attributable to that asset, all other decreases are charged to the profit or loss. Any accumulated depreciation at the date of revaluation is eliminated against the gross carrying amount of the asset and the net amount is restated to the revalued amount of the asset. Plant and Equipment Plant and equipment are measured at historical cost less depreciation and impairment loss. Subsequent costs are included in the asset’s carrying amount or recognised as a separate asset, as appropriate, only when it is probable that future economic benefits associated with the item will flow to Anglicare WA and the cost of the item can be measured reliably. All other repairs and maintenance are charged to profit or loss during the financial period in which they are incurred.
Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2012 Depreciation The depreciable amount of all fixed assets including buildings and capitalised leased assets, but excluding freehold land, is depreciated on a straight-line basis over the asset’s useful life commencing from the time the asset is held ready for use. Leasehold improvements are depreciated over the shorter of either the unexpired period of the lease or the estimated useful lives of the improvement. The following estimated useful lives are used in the calculation of depreciation: Buildings Office Equipment and Furniture funded by grants Motor Vehicles Adelaide Terrace building fit-out Office Equipment and Furniture not funded by grants Leasehold Improvements
20 years 3 years 6 – 7 years 20 years 3 - 5 years 1 – 5 years
The assets’ residual values and useful lives are reviewed, and adjusted if appropriate, at the end of each reporting period. An asset’s carrying amount is written down immediately to its recoverable amount if the asset’s carrying amount is greater than its estimated recoverable amount (note 1(h)). Gains and losses on disposals are determined by comparing proceeds with the carrying amount. These gains and losses are included in profit or loss. When revalued assets are sold, amounts included in the revaluation reserve relating to that asset are transferred to general funds. (m) Provisions Provisions are recognised when Anglicare WA has a present legal or constructive obligation as a result of past events, the future sacrifice of economic benefits to settle the obligation is probable, and the amount of the provision can be measured reliably. The amount recognised as a provision is the best estimate of the consideration required to settle the present obligation at reporting date, taking into account the risks and uncertainties surrounding the obligation. Where a provision is measured using the cash flows estimated to settle the present obligation, its carrying amount is the present value of those cash flows. When some or all of the economic benefits required to settle a provision are expected to be recovered from a third party, the receivable is recognised as an asset if it is virtually certain that recovery will be received and the amount of the receivable can be measured reliably. (n) Revenue recognition Revenue is measured at the fair value of the consideration received. Revenue is recognised for the major activities as follows: Sale of goods Revenue from the sale of goods in the Op Shops is recognised at point of sale when Anglicare WA has transferred to the buyer the significant risks and rewards of ownership of the goods. Rendering of services Grants income is recognised in accordance with note 1(g). Bequests Bequests are recognised as income on receipt. In order to reflect the nature of bequests, any special purpose amounts are transferred to Special Funds. Special purpose bequests are segregated until expended. Interest Revenue Interest revenue is recognised on a time proportionate basis that takes into account the effective yield on the financial asset. Donations Donation revenue is recognised at fair value when Anglicare WA obtains control over the assets comprising the contributions, usually when cash is received
Dividend Revenue Dividend revenue from investments is recognised when Anglicare WA’s right to receive payment has been established. (o) Dilapidations Reserve The dilapidations reserve is funds quarantined for future major repairs and maintenance expenditure on the Geoffrey Sambell Centre Building at 23 Adelaide Terrace East Perth. (p) Critical accounting estimates and judgments Estimates and judgements incorporated into the financial statements are based on historical knowledge and best available current information. Estimates assume a reasonable expectation of future events and are based on current trends and economic data. There were no critical judgements used in applying the entity’s accounting policies. The revaluation of freehold land and buildings was based on independent valuations (note 7). (q) Reclassification of Investments In the 2011/12 financial year, cash investments over 90 days were re-classified as held to maturity investments. The 2011 statement of cash flows and other related notes have been restated to reflect this change in treatment. The changes in 2011 are as follows: • • • •
Cash used in investing activities increased by $3,872,889 Cash and cash equivalents at 30 June 2011 reduced by $4.785,459 Cash and cash equivalents at 1 July 2010 reduced by $912,570 Held to maturity investments at 30 June2011 increased by $4,785,459.
There was no impact on total current assets or total assets in 2011. There was similarly no impact on the statements of comprehensive income or changes in equity in 2011. (r) New Accounting Standards for Application in Future Periods The AASB has issued a number of new and amended Accounting Standards and Interpretations that have mandatory application dates for future reporting periods, some of which are relevant to Anglicare WA. Anglicare WA has decided not to early adopt any of the new and amended pronouncements. Anglicare WA’s assessment of the new future and amended pronouncements that are relevant to Anglicare WA but applicable in future reporting periods is set out below: • AASB 9: Financial Instruments (December 2010) and AASB 2010-7: Amendments to Australian Accounting Standards arising from AASB 9 (applicable for annual reporting periods commencing on or after 1 January 2013. In December 2011, the IASB delayed the application date of IFRS 9 to January 1 2015. The AASB is expected to make an equivalent amendment to AASB 9 shortly). • AASB 13: Fair Value Measurement and AASB 2011-8: Amendments to Australian Accounting Standards arising from AASB 13 (applicable for annual reporting periods commencing on or after 1 January 2013). • AASB 1053: Application of Tiers of Australian Accounting Standards and AASB 2010-2: Amendments to Australian Accounting Standards arising from Reduced Disclosure Requirements (applicable for annual reporting periods commencing on or after 1 January 2012). • AASB 2011-9 Amendments to Australian Accounting Standards – Presentation of Items of Other Comprehensive Income (applicable for annual reporting periods commencing on or after 1 January 2012). • AASB 119 Employee Benefits [September 2011] and AASB 2011-10: Amendments to Australian Accounting Standards arising from AASB 119 (applicable for annual reporting periods commencing on or after 1 January 2013). None of these standards are expected to significantly impact the Association.
Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2012 2012
2.
OTHER INCOME
Bequest
$
2011
$
831,170
1,378,568
72,314
114,351
903,484
1,492,919
Audit of the financial statements
30,500
30,010
Audit of the acquittal statements
37,730
29,490
Donation - Crowe Horwath Perth
(12,000)
(11,500)
56,230
48,000
829,765
28,003
4,575,749
1,862,907
26,961
27,211
5,432,475
1,918,121
Gain on sale of non-current assets
3.
4.
REMUNERATION OF AUDITORS
CASH AND CASH EQUIVALENTS
Cash at bank Cash Anglican Community Fund Inc. Petty cash imprest
The cash and cash equivalents and investment certificates (refer note 5) as at June 2012 include restricted cash assets of: (i) Funds in advance $5,204,906 - funds must be expensed on service delivery/special projects over the term of the respective contract/project (2011 - $3,186,090). Refer note 11 Refer note 1 (q) for changes in presentation of comparatives 5.
HELD TO MATURITY INVESTMENTS
Investment certificates
9,706,028
7,382,206
429,454
303,076
14,412
33,017
443,866
336,093
Refer to 1 (q) for changes in presentation of comparatives
6.
OTHER CURRENT ASSETS
Prepayments Accrued income
Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2012
7.
PROPERTY, PLANT & EQUIPMENT
Gross Carrying Amount Balances at 30 June 2011
Land
Property & Building
Motor Vehicles (1)
Office Equipment Furniture
Leased Assets
Total
$
$
$
$
$
$
3,383,507
5,133,782
2,783,489
790,431
118,288
12,209,497
Additions
-
-
3,319,408
486,738
30,055
3,836,201
Disposals
-
-
(3,594,835)
-
-
(3,594,835)
(10,000)
(45,000)
-
-
-
(55,000)
-
-
2,182
-
-
2,182
3,373,507
5,088,782
2,510,244
1,277,169
148,343
12,398,045
Balances at 30 June 2011
-
(271,655)
(326,806)
(669,267)
(55,550)
(1,323,278)
Disposals
-
-
364,855
-
-
364,855
Depreciation Expenses
-
(144,784)
(337,074)
(76,317)
(27,790)
( 585,965)
Revaluation (2)
-
129,250
-
-
-
129,250
Balances at 30 June 2012
-
(287,189)
(299,025)
(745,584)
(83,340)
(1,415,138)
As at 30 June 2011
3,383,507
4,862,127
2,456,683
121,164
62,738
10,886,219
As at 30 June 2012
3,373,507
4,801,593
2,211,219
531,585
65,003
10,982,907
Revaluation (2) Write offs/Adjustment Balances at 30 June 2012
Accumulated Depreciation
Net Book Value
(1) Motor vehicles Motor vehicles with a net book value of $2,399,042 are financed by a line of equity with Anglican Community Fund. These vehicles are turned over every 6 to 9 months and are replaced with new vehicles. (2) Revaluation The land and buildings were revalued at 30 June 2012 by independent valuers Burgess Rawson. The revaluation adjustment was posted to the revaluation reserve.
Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2012
2012
8.
OTHER FINANCIAL ASSETS
Available for sale financial assets include: Investments in listed securities 9.
2011
$
$
248,237
1,327,366
1,402,618
1,411,266
964,498
841,446
66,529
39,324
2,433,645
2,292,036
PROVISIONS
Provisions for employee benefits Current Non-current Other current provisions Long term maintenance(i)
(i) Anglicare WA has a contractual requirement with some funders to set aside adequate funds for the provision of long term property maintenance. 10.
BORROWINGS
Current ACF loan (i) Lease liability (ii)
-
18,852
29,669
23,658
29,669
42,510
-
72,717
49,035
53,538
2,339,042
2,591,093
2,388,077
2,717,348
Non-Current ACF loan (i) Lease liability (ii) ACF- motor vehicle loan (iii)
(i) Secured over Anglicare WA’s land and building assets. The loan is subject to a variable interest rate based on The Bank Bill Swap Rate. This loan was settled during the financial year 2011/2012 (ii) Secured over the leased assets. (iii) To be repaid from the sale of motor vehicles turned over every 6 to 9 months.
Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2012
2012
11.
OTHER CURRENT LIABILITIES
Funds in advance (i)
2011
$
$
5,204,906
3,186,090
(i) Funds in advance are generally unexpended funds in service programs that are required to be carrried forward over the term of the contract. At the end of the contract term Anglicare WA is required to return unexpended funds to the funder. 12.
ACCUMULATED FUNDS
General Funds
9,474,388
7,468,478
Revaluation Reserve (i)
5,586,250
5,513,762
517,026
571,308
15,577,664
13,553,548
5,513,762
4,902,587
74,250
6,111,175
5,588,012
11,013,762
-
304
(101,890)
(304)
100,128
-
(1,762)
-
5,586,250
11,013,762
Special Funds (ii)
(i) Movement in Revaluation Reserves Property, plant and equipment Balance 1 July Revaluation in the year Balance 30 June
Available for sale assets Balance 1 July Revaluation in the year Transfer to profit and loss on disposal Balance 30 June
Total revaluation reserves
(ii) Special funds refers to bequests received for specific projects and the dilapidations reserve. The dilapidations reserve is funds quarantined for future major repairs and maintenance expenditure on the Geoffrey Sambell Centre building at 23 Adelaide Terrace East Perth. As at June 2012 bequest funds are $0 (nil) balance and the dilapidations reserve $517,026.
Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2012
13. NOTE TO THE STATEMENT OF CASH FLOWS Net surplus from operations
2012
2011
$
$
1,951,628
1,978,142
585,965
649,896
(250,000)
(1,325,494)
Gain on disposal of non-current assets
(72,314)
(114,352)
Loss on disposal of investment assets
99,957
-
(Increase)/decrease in current receivables
(768,266)
30,662
(Increase)/decrease in other assets
(107,773)
143,590
Increase/(decrease) in current payables
1,889,346
303,961
Increase/(decrease) in other current liabilities
2,018,816
(744,106)
141,609
270,700
5,488,968
1,192,999
2,339,042
2,591,093
Non-cash flows in surplus Depreciation of non-current assets Non cash bequest income
Changes in net assets and liabilities
Increase/(decrease) in provisions
Net cash provided by operating activities (a) Financing Facilities Secured Loan for purchase of property - amount used The loan is subject to a variable interest rate based on the Bank Bill Swap Rate.
In the Statement of Cash Flows ‘customers’ include funding bodies and donors as well as customers and clients. The total amount available from the secured loan for purchase of motor vehicles and property is $3,200,000.
Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2012
14. COMMITMENTS Lease arrangements Finance leases relate to motor vehicles with lease terms of between 1 and 5 years.
2012
2011
Finance Lease Liabilities
$
$
No later than 1 year
29,028
29,028
Later than 1 year and not later than 5 years
65,879
65,879
94,907
94,907
(17,711)
(17,711)
77,196
77,196
Current lease liability
29,669
23,658
Non-current lease liability
49,035
53,538
78,704
77,196
Not longer than 1 year
1,252,792
1,513,890
Longer than 1 year and not longer than 5 years
1,489,090
2,030,016
2,741,882
3,543,906
Less future finance charges Finance lease liabilities
Included in the financial statements as
Operating Lease Commitments Commitments exist under non-cancellable operating lease of office space and Opshops as follows:
Anglicare WA Inc. Notes to the Financial Statements for the Year Ended 30 June 2012 15.
RELATED PARTY DISCLOSURE
The Board Members of the Association during the year were as follows: Mr J.W. Barrington (Chairman) Ms E.M. Haddon Venerable J.J. Hopkins Mr J.P. O’Connor Mr G.E. Wynne Mr C.S. Robinson Right Revd K.M. Goldsworthy Mr P.C. Harley Ms E.P. Douglas Revd J.A. Crawley (appointed November 2011) These Board Members received no remuneration from Anglicare WA Inc during the year. The Chief Executive Officer, Mr Ian Carter AM is also a Perth Diocesan Trustee. The Archbishop is the Visitor of the Association and he also serves in a similar capacity on many other Anglican Church bodies. Under the Association’s Constitution one member is appointed by the Archbishop of Perth, four members are appointed by the Perth Diocesan Council, one each from the Diocese of Bunbury and the Diocese of the North West, the Perth Diocesan Trustees, Anglican Care Inc and the Association itself. Anglican Community Fund (ACF) Anglicare WA invests monies with and has loans outstanding with the Anglican Community Fund, Perth as at 30 June 2012, as disclosed in Notes 4 and 10 respectively. Anglican Care Inc Anglicare WA Inc received a grant of $1,825,000 during the year ended 30 June 2001 from Anglican Care Inc to assist in the purchase of 23 Adelaide Terrace, East Perth. In addition, Anglican Care Inc has agreed to provide a share of rent derived from the former Sambell Centre site in West Perth, amounting to $70,000 per annum, for a period of 18 years to assist in the repayment of the loan from the Anglican Community Fund. A condition of the provision of the above funds is that the proceeds on any sale of the property are to revert to Anglican Care Inc in the event of Anglicare WA Inc ceasing operations. 16. ASSETS PLEDGED AS SECURITY All land and buildings are pledged as security for loan facilities provided by Anglican Community Fund Inc. The details of values of assets and loans are contained in notes 7 and 10 respectively. Finance Leases are secured by the leased assets as indicated by notes 7 and 10. 17. CONTINGENT LIABILITIES As per Note 15, Anglicare WA Inc received a grant of $1,825,000, during the year ended 30 June 2001 from Anglican Care Inc to assist in the purchase of 23 Adelaide Terrace, East Perth. A condition of the provision of the above funds is that the proceeds on any sale of the property are to revert to Anglican Care Inc in the event of Anglicare WA Inc ceasing operations. In the year ended 30 June 2002, Lotterywest (formerly the Lotteries Commission) provided a grant of $863,000 to fit out the premises at 23 Adelaide Terrace, East Perth. The grant was provided under a Deed of Trust entered into with Lotterywest, which entitles Lotterywest to a beneficial interest of 21.275% in the property; this interest can be exercised by Lotterywest only if the entity does not comply with its obligations under the Deed. Provided that the entity complies with all its obligations under the Deed with Lotterywest, the property will vest absolutely in the entity on the expiration of the 20 year period commencing 14 August 2001. 18. SUBSEQUENT EVENTS The Board are not aware of any events after the balance sheet date that would have a material effect on this report. 19. ADDITIONAL INFORMATION Anglicare WA Inc is an incorporated association operating in Western Australia. Registered Office Principal Place of Business 23 Adelaide Terrace 23 Adelaide Terrace East Perth WA 6004 East Perth WA 6004 Tel (08) 9263 2000 Tel (08) 9263 2000
Corporate Standards As Anglicare WA grows, it is important to continually review our processes to ensure they meet all legal and funding requirements and that our standards of governance are at the highest possible level.
Quality
OSH
Risk
Finance
Anglicare WA’s Corporate Quality Management System is certified in accordance with the requirements of the ISO 9001:2008 Quality Management System. The scope of ISO9001:2008 certification is for the provision of essential infrastructure support and customer services activities throughout the Agency.
Anglicare WA is committed to achieving the highest standards in occupational safety and health with the aim of sustaining a safe and healthy working environment throughout its business operations. A Safe and Well Manual is the foundation for the management of occupational safety and health overseen by an Occupational, Safety and Health Committee. Facets to our reviews include assessment of ergonomics, fire protection, manual handling assessments and staff security. Staff training is provided over the year, examples of training include Accident and Incident Investigation, Fire Warden training, Manual Handling and Understanding the new Work Health and Safety Act. Self assessment audits are undertaken by service managers regularly, followed by an annual review by an OSH representative.
Anglicare WA uses the processes of risk management based on the Australian and New Zealand Risk Management Standard (AS/ NZS 4360:2004), and ISO 9000). Our model of Risk Management is focused on assessing potential opportunities and avoidance of adverse effects of any activities being implemented or considered by Anglicare WA. The agency has integrated risk management processes into existing work practices including planning, policy development, service development and service delivery. A Risk Register is used to identify and monitor strategic risks. The Board reviews the Strategic Risk Management Framework annually, with the ongoing review of risks overseen by the Board’s Audit and Risk Committee.
The finance team continuously monitors and reviews internal control procedures and accountability. These financial controls are designed to ensure that all records and transactions are included in the reports of the agency, that amounts recorded are accurate, that all transactions are valid and properly authorised and that there is an adequate segregation of duties to ensure good financial control.
Anglicare WA defines quality as an ongoing process of agreed strategies, checks and controls to ensure optimal service delivery in accordance with our organisational objectives. Our key quality objectives are to: • Continually strive to meet and where possible to exceed our customer expectations in compliance with our set standards and guidelines; • Continuously improve the effectiveness of our quality management system through ongoing monitoring and review; • Ensure we meet all regulatory requirements for our stakeholders; • Support our staff through training and development to maintain and extend their skills.
All staff are empowered to bring to the attention of their managers any risks they feel may compromise their safety, security or other factors.
The financial management of the agency is supported by finance policies and procures that ensure financial information is complete and accurate and will improve agency operations and decision making based on best possible data,. Activities that support the integrity of the financial systems and financial information include regular Board review of financial reports and monitoring of cash flow positions, Board sign off of the annual budget, annual independent external audits, internal review of monthly financial statements, internal audits and review by the Audit and Risk Committee of any material financial matters.
Our Locations We offer a range of services to the Western Australian community from locations as far north as Kununurra to as far south as Albany. Albany St John’s Anglicare Centre 44 Collie Street Albany 6330
St Mary’s Community Centre
East Perth
Katanning
119-121 Queen Street
Geoffrey Sambell Centre
Central Arcade
Busselton 6280
23 Adelaide Terrace
100 Clive Street
Ph: 9754 3775
East Perth 6004 Ph: 9263 2050
Katanning 6317 Ph: 9821 5270 or 1800 818 593
Collie Anglican Church
Fremantle
Kelmscott
Venn Street Collie 6225
South Metro Youth Link
Unit 1/227 Railway Avenue
Ph: 9734 5244 (church office)
29 Queen Victoria St
Kelmscott 6111
Fremantle 6160
Ph: 9394 9206
Collie
Collie Community House Corner Lefroy and Forrest Streets Collie 6225
Ph: 9325 7033 Kwinana 181 High St Fremantle 6160 Ph: 6424 7655
All Saints Anglicare Church
Ph: 9734 4490 Coodanup
Gosnells
Ph: 9419 2065
Church of the Way
Gosnells Community
58 Steerforth Drive Coodanup 6210
Lotteries House
Kununurra
Suite 9 , First Floor
2b Banksia Street
Ph: 9581 5544 (church office)
Kununurra 6743
Baldivis 62 Fifity Road
Corner Dorothy Street & Albany Highway Gosnells 6110
Dampier
Ph: 9263 2104
Baldivis 6171
Dampier Medical Centre
Ph: 9523 3400
Huon St Dampier 6713
Halls Creek
Suite 2-3 Maddinton Square
Ph: 9183 0511
PO Box 227
80 Attfield Street
Halls Creek 6770
Maddington 6106
Ph: 9166 5060
Ph: 6253 3536
Ph: 9845 6666
St John’s Church Corner York Street and Peel Place, Albany 6332 Ph: 9841 5015
Cnr Brckner Way and Chrisham Place Parmelia 6167
Ph: 9166 5000 Maddington
Balga Good Shepherd Centre
Denmark
30 Balga Avenue Balga
Centre for Sustainable Living
Ph: 92479701
South Coast Highway
Hilton
Mandurah
Denmark 6333
40 Collick Street Hilton 6163
Suite 12 , Lotteries house
Belmont All Saints Anglican Church
Ph: 9851 2611
Ph: 6310 0500
7 Anzac Place Mandurah 6210
300 Belgravia Street
St Leonard’s Anglican Church
Joondalup
Cloverdale 6104
Corner Srickland and
Sanori House Suite 4 , First Floor
Ph: 9277 4338 (church office)
Mitchell Streets
126 Grand Boulevard
Denmark 6333
Joondalup 6027
Ph: 9848 2173
Ph: 9301 8555
9/199 Abernethy Road
Ph: 9581 0583
Belmont 6104 Ph: 6253 3520
1A 11-15 Pinjarra Rd Mandurah 6210 Ph: 9583 1400
2 Tuart Avenue
Derby
Grace House, First floor
Mandurah 6210
Ngunga Women’s
109 Grand Boulevard
Phone: 9581 0581
Broome 2 Weld St Broome 6725
Loch Street, Derby 6728
Ph: 9193 8100
Ph: 9191 1455
Resource Centre
Joondalup 6027 Ph: 9263 2104
Manjimup Community Centre
Kalgoorlie
Corner Mount and Rose Streets Manjimup 6258
Bunbury Hudson Road Family Centre
Loch Street Derby 6728
333 Hannan Street Kalgoorlie, 6430
95 Hudson Road Bunbury 6230
Ph: 9191 2274
Ph: 9301 8530
Dunsborough
Karratha
Midland Lotteries House
St George’s Church
Court House
39 Helena Street Midland 6056
Lot 62, Atlanta Elbow
Welcome Road
Ph: 9263 2104
Dunsborough 6281
Karratha 6714
Ph: 9756 8105 (church office)
Ph: 9183 0511
Derby Court House
Ph: 9792 1970 Busselton St Mary’s Community Care Corner Albert and Queen Streets Busselton 6280 Ph: 9754 3775
Ph: 9777 1945 Midland
Church of the Ascension 17 Spring Park Road Midland 6056 Ph: 9274 1464
360 Great Eastern Highway Midland 6056 Ph: 9394 9207 Mount Lawley Interim Foyer Morley 129 Russell Street Morley 6062 Ph: 9276 5239 Mount Barker 1/59 Lowood Road Mount Barker 6324 Ph: 9851 2611 Narrogin PO Box 397 Narrogin 6312 Ph: 9845 6083 Port Kennedy Port Kennedy Family Activity Centre Clipper Drive Port Kennedy 6172 Ph: 9581 0512 Rockingham St Nicholas Church 14 Council Avenue Rockingham 6168 Ph: 9592 2699 St Nicholas Community Centre 14 Council Avenue Rockingham 6168 Ph: 9528 0717 Spearwood 243 Spearwood Avenue Spearwood 6163 Ph: 9263 2171 Victoria Park Sussex Street Community Legal Centre 29 Sussex Street East Victoria Park 6101 Ph: 6253 9500
Our Services Anglicare WA works together with people, families and their communities to enhance their abilities to cope with the challenges of life and relationships.
Child Sexual Abuse Services Counselling , support and groups
Kimberley Sexual Assault/Sexual Abuse Counselling
Suicide bereavement response
for children who have been sexually
Provides assistance for victims
service which provides support and
abused.
of sexual assault and abuse in the
information to individuals, families
West and East Kimberley. Available
and communities affected by suicide.
Our ultimate aim is that the people we walk alongside can thrive.
Children’s Domestic Violence Counselling
Children’s Contact Service Supervised visitation and changeover for separated families.
Provides individual and group treatment programs for children aged 4 -16 years who have been exposed to family violence.
Albany Women’s Centre Safe accommodation and outreach support to women escaping from Family and Domestic violence. ARBOR Provides volunteer peer support, home visits, counselling, support groups and referrals for those
Domestic Violence Outreach Helps women and their families affected by domestic violence remain safe at home. Domestic Violence Advocacy Support Service Advocacy and support services to victims of domestic violence.
community education and support
East Kimberley Family and Domestic Violence Service
regarding suicide bereavement.
bereaved by suicide. Also provides
to adult men and women..
Group work and individual
Marooloo Project/Indigenous Child Sexual Abuse
separated parents and in-schools
Community focused healing service
counselling program for children of education program.
that combines cultural and non-
Victim Support Services and Child
Indigenous ways of working to
Witness Service
address the effects of child sexual
Support to those who have suffered
abuse.
harm from crime.
Metro Men & Family Relationships (Menstime)
Young Hearts
Counselling, support groups,
for children who have experienced
programs and referrals for men and
family and domestic violence.
Counselling support and groups
their families.. Mums and Dads Forever Group and counselling program for to develop a co-operative post-
Emergency relief, either by walk in
therapeutic supports and education
separation co-parenting relationship.
or appointment, to assist with food
people affected by family and
a disability, to help them achieve
domestic violence.
their personal goals, aspirations and
and abilities. Support Workers act as
Separation
Specialist children’s service providing programs to children and young
to suit the person’s interests, skills
for Child Protection permission, and
Supporting Children After
Emergency Relief
Support services to people with
Life Skills program that is tailored
parental, guardian or Department
separated parents to assist them
Bridges
potential. An individually focused
to children and young people with
StandBy Suicide Response Service
Family and Domestic Violence Counselling Counselling and support for victims of domestic violence.
mentors and role models, and assist
Family Dispute Resolution
in linking our clients into the local
Assists separated parents to
community.
develop parenting arrangements
Case Management and Coordination
that are in the best interests of the
Supports inter agency case
children.
management for individuals and
Family Relationship Centres
families affected by domestic
and clothing vouchers and some bill One Life Suicide Prevention Seeks to reduce the suicide rate through early intervention and prevention, and building community
payments and advocacy. Financial Counselling Financial assessment to individuals
capacity.
and families throughout Western
Parent and Adolescent Counselling
and help in addressing financial and
Counselling for adolescents and
associated problems.
their families in conflict.
Australia with financial support
Making Ends Meet
Post Separation Co-operative Parenting
Support and financial assistance to
Psycho-educational group work and
rental and experiencing significant
counselling for separated parents.
housing stress.
working families who are in private
Referrals and support for separated
Relationship Counselling
Op Shops
violence.
parents and delivering Family
Counselling for individuals, couples
Retail outlet for recycled quality
Changing Tracks
Dispute Resolution.
and families on a range of issues
clothes and household goods.
A group program for men designed
Family Relationship Service for
across the life span. Includes
to address family and domestic
Carers
face-to-face counselling and phone
violence and to ensure safety for
Counselling and support for carers
counselling
their families. It invites men to
of a family member with a disability.
Specialised Family Violence Program
to build savings for their own or
Provides counselling, support and
their children’s education and in
groups for children and adult female
doing so strengthen their capacity
victims of family and domestic
to save. ANZ Bank will match
violence.
participant savings up to $500.
‘Change Tracks’ from anger and abuse to safe, healthy, effective
Fostering Futures
communication and behaviour in
Out-of-home care for children aged
their relationships.
10-18years .
Saverplus Financial literacy and matched savings program that assists people
Supported Tenancies Anglicare
Professional Development
Rockingham
Professional development training
Anglicare Stabilising Homes
Assistance to tenants in private
Aboriginal Early Years - Little
programs that enhance the skills
Assists clients to maintain their
rentals that are struggling to
People’s Meeting Place
of employees in a wide range of
current housing in partnership
maintain their tenancies.
Enhancing parenting skills and
industries. As well as standardised
with Centerlink. A Housing Support
Supported Housing Assistance
facilitates linkages with supports in
programs, Anglicare WA Training
Worker assists in finding solutions to
Assists Department of Housing
the Indigenous community.
Services can design programs to fit
the current situation.
clients to maintain their tenancies.
Communities for Children Plus
the capabilities and requirements of
Family Housing Program
A range of community programs for
Medium to long term housing for
local Midland families, delivered by
families who are homeless, or at
Swan Alliance, which is made up of
imminent risk of homelessness.
After Hours Youth Service
Mission Australia, Anglicare WA and
A Housing Support Worker visits
After hours youth support and
Ngala.
the family each week and works
recreational activities for young
alongside them to develop a support
people 15-25 years in Perth Inner
plan that is appropriate to the
City Area.
family’s strengths, needs and goals.
Community Development Building capacity within the Balga community through linking current
Interim Foyer
services, facilitating the delivery
Fremantle Anglicare Stabilising Tenancies
Providing young people who are
of community groups at Good
experiencing homelessness or at
Shepherd Centre and exploring
Assistance and support for tenants
risk of homelessness with fully self
opportunities for community led
in the Fremantle/Cockburn area.
contained transitional housing for
projects.
Homelessness Support
up to two years, combined with
Assistance and advocacy with
24/7 support and opportunities to
The Parks Program
transitional accommodation
access education, training and/or
After school and school holiday
for homeless clients to enable
employment.
activities, playgroups in local parks
them to have stability in living accommodation.
and community activities for children Street Connect / Step 1 Streetwork Program
Housing Support Workers Drug and Alcohol
Street-based outreach and
Assistance with finding and
at risk young people 16-25 years in
maintaining accommodation for
the Perth Inner City Area.
and their families.
intensive support to homeless and
clients with drug and alcohol
Accredited Training Nationally recognised training
addictions.
YES! Housing
that can lead to qualifications in
Housing Support Workers Public Tenancy
Permanent housing for young
CHC80308 Vocational Graduate
people, who are supported to
Diploma of Family Dispute Resolution,
Working alongside Department of
establish independent living through
CHC41308 Cert IV in Children’s
Housing clients at risk of eviction or
public housing properties.
Contact Service Work and CHC51108
losing their public housing, to develop a plan to maintain their tenancy.
Young Parents Support Support to at risk young parents
Kalgoorlie Accommodation Support
to assist them to improve social
Advocating and assisting with
and community connectedness, and
transitional accommodation for clients
improved parenting practices.
to enable victims of crime or domestic violence to maintain successful Department of Housing tenancies. Private Tenants Support Assistance to tenants in private rentals that are struggling to maintain their public housing tenancies.
Y-shac: Youth Supported Housing and Crisis Accommodation Emergency, crisis and medium term independent (transitional) housing for young people 15-20
Diploma in Children’s Contact Service Work. Offered as face-to-face delivery as well as through Recognition of Prior Learning. Education & Skills Training Group education programs for members of the community on a diverse range of relationship topics including couples, parenting, self esteem and anger.
(crisis accommodation) and 15-25
Employee Assistance Program
(transitional accommodation).
A counselling service made available by employers to employees and their immediate family members.
individual organisations.
Special Acknowledgements Every year thousands of Western Australians support the work of Anglicare WA. Without this generous support, we could not do the work we do.
Jude Sorenson Fran Crawford Barbara Meddin Tim Muirhead Meg Marshall Michael O’Hara
We wish to acknowledge the following sponsors, event partners, community groups, trust and foundations for their support over the past year. They represent just a small portion of the wonderful donors who make a difference every day.
To strengthen leadership and respond to changes in the Aboriginal community. It is an advisory body to the CEO, made up of external Aboriginal Elders and Aboriginal staff members
Board Sub Committees Audit and Risk Committee John O’Connor, Chair Erica Haddon Peter Harley Nominations Committee John Barrington, Chair Bishop Kay Goldsworthy REFERENCE Groups Clinical Reference Group To provide advice in relation to service quality compliance Jennifer Hannan, Chair John Berger
Aboriginal Reference Group
Ian Carter AM, Chair Josey Hansen Ben Taylor Vivienne Sahanna Lorna Little Jim Morrison John Berger Olive Woods Jules Whiteway Pat Torres Raylene Councillor Ruth Abdullah Danny Ford Kim Collard Liz Hayden Steve Torres-Carne Sonja Bell Chris Marino Pam Hunter Brenda King Miklo Mackenzie Bishop Kay Goldsworthy Uncle Darryl Kickett, Patricia Flynn-Scrutton, Natasha Ramsay Michael Ogilvie Dianne McKie
Marketing Advisory Committee Provides advice in relation to the Anglicare WA brand. Carrick Robinson, Chair Danielle Blain Garth Wynne Iain Rowe Ian Carter AM Father Mark McCracken Ian Craig Jennifer Duffecy Jo Carson Mookie Tantiprasut Nicole Cikarela Simon Loader Elena Douglas Fundraising Committees Bright Lives Bright Lives Anglicare WA was formed in 2008 to raise funds to support vulnerable children through the services provided by Anglicare WA. The Committee’s first project was to establish the Young Hearts Children’s Domestic Violence Counselling Service. Patrons His Excellency Mr Malcolm McCusker AC CVO QC, Governor of Western Australia and Mrs Tonya McCusker Committee Despene Keightley Nikki Love
Thank You This Annual Report was developed with significant pro bono support. We wish to thank those appearing in the images and case studies who volunteered their time, as well as Stephen Nicholls for providing the photography and Worldwide Online Printing at East Perth for supplying the printing of this document.
Michele MacKellar Denise Satterley Libby Youd
Callum MacKenzie Marie Mills Winter Appeal Committee
The Peet Op Shop Ball for Anglicare WA Over the past six years The Peet Op Shop Ball for Anglicare WA has raised over $1.5 million for Anglicare WA. Three Op Shop Ball Committees work tirelessly throughout the year on securing live auction items, table sales and event coordination. Networking Committee Chanelle Calvert Greg Clack John Cochrane David Fardon Michael Forzatti Peter Gibbs Brendan Gore Margy Hegney-Hall Callum MacKenzie (retired June 2012) Lynnley McDonald Geoff Mitchell-Burden Jan Morskate Richard Parry Geoff Potter (retired June 2012) Peter Tinley AM MLA Organising Committee Donna Hiftle Sarah McLeod Kathy Sharp Robyn Smith (retired July 2011) Gerri Walton Marketing Committee Kathy Sharp
Anglicare WA’s most successful fundraising committee with close to $3 million raised to date. Committee Warwick Hemsley, Chair Ian Carter AM John Cochrane Gordon Davies Gilbert George Ron Gibson Bill Hassell AM John Kerr OAM Tony Kiernan (retired 2011) John Kollosche OAM Paul Lloyd Geoff Potter Rob Selid Government Sponsors Department of Families, Housing, Community Services and Indigenous Affairs Department for Child Protection Department of the Attorney General WA Mental Health Commission Department for Communities Department of Housing Disability Services Commission City of Perth Department of Health & Ageing Department of Health Department of Employment, Education & Workplace Relations
Stephen Nicholls Photographer Advertising & Portraiture Mining & Industry Housing & Architecture Call 0407 420 479 or email info@stephennicholls.com
stephennicholls.com
We wish to acknowledge the following sponsors, event partners, community groups, trusts and foundations for their support over the past year. They represent just a small of the wonderful Sonyportion Pictures Releasing Mineral Resources Non-government Fleet West Perron Group Sponsors donors who make a difference every day.
Estate of the late Victoria Mary Constance Lee
Peter Moyes Anglican Community School
Estate of the late Patricia Serpentine Jarrahdale Butlers Barristers & Solicitors Silver Sponsors Ann Tothill Anglican Grammar School Arlec Burgess Rawson Estate of the late Mary St Hilda’s Anglican School HULC Kathleen Paterson for Girls Anglican Schools Commission Topdrive Drillers Australia Estate of the late Grace St Mark’s Anglican Meyer Shircore & Associates Jean Davenport Community School Marketforce Supporters Jones Lang LaSalle Richard Kelaart Perth St Mary’s Anglican Girls’ Property Bank Australia DG Global All Saints College Hale School Special Needs Diocesan Trustees SchoolChildrens’ KPMG Knight Frank Stanley Mitchell Anglican Diocese of Perth Holmes a Court Family ChristmasSwan PartyValley Anglican Community School One Residential Silver Sponsors BHP Billiton Iron Ore Anglican Diocese of Bunbury Foundation Spotlight Parkerville Children & Youth Foundations Moeschi on Colin Channel Seven Telethon Trust Anglican Diocese of North West J P Stratton Trust St Hilda’s Public Anglican School for School MAJOR EVENTS Care Silverfern IT Bowen Foundation Ed Gilfillan Australia John Septimus Roe Anglican Girls ANZ Moerlina School Coco’s The Peet Op Shop Ball for McCusker Charitable Josh Pitt Perna Engineering Bennetts Family Foundation Community School St Mark’s Anglican Community Get Approved Car Loans Anglicare WA Foundation Other Supporters McCusker Charitable Foundation Bunbury Cathedral Grammar John Wollaston Anglican School Sterling Cooper Collective Bronze Sponsors Ants Inya Pants Sponsor HULC The Platinum Jack Family Trust School Community SchoolKnit-In 2011 St Mary’s Anglican Girls’ School Gilbert George & Associates Chefs Long Table Lunch Peet Limited Wyllie Group Lions Clubs of WA Wind Over Water Foundation ChurchCoopers Grammar School Swan Valley Anglican Community PriceChrist Waterhouse 720 ABC Perth Clayton Utz Barrington Consulting GroupCommunity Major Sponsors Esperance Anglican Miss Maud School John Summers Miss Mauds Event Partners Pty Ltd Burswood Entertainment Spotlight School Perth College The Bowen Foundation Crush Creatve Design Mills Wilson Communication Gemmill Homes Complex Consultants Rosalie Chadwich Fraser’s Restaurant Flinders Charitable Foundation Perth Diocesan Trustees The Theodore and Isabella Christ Church Grammar Worldwide Online Printing Rare All the dedicated knitters School Linneys Broome East Perth Ltd Peter Carnley Anglican Wearne Charitable Trust Red Meets Blue Space Real Estate Little Creatures Rare Frederick Irwin Anglican School Community School United Way West Australia Signcode Anglican Schools Stratco Wayne Stubbs Flowers Mills Wilson Communication Georgiana Molloy Anglican School Peter Moyes Anglican Community Western Australian Anglican Consultants Stephen Nicholls BC Iron West Cape Howe Wines All Saints College Network Ten Perth School Schools Association BGCGreengib Foundation Worldwide Online Printing Bunbury Cathedral Grammar East Perth Clue Design Guildford Grammar School Rotary 720 ABC Perth Allfloors Carpet Court Inspired Futures School Ferngrove Wine Group Yallingup Roasting Coffee Cossill and Webley Christ Church Grammar Apache Energy Company School Austal Ships Gold Sponsors A Very Bright Night Esperance Anglican All Donors Channel Seven Telethon Gibbscorp Community School Trust Platinum Sponsor Hawaiian PtytoLtd Frederick Irwin Anglican We also wish acknowledge the following funding sources: Josh Pitt School NAB Fleet West Packer & Co Investigator Trust Asthma Foundation Department for Communities Department of Housing Georgiana Molloy Anglican MYPORTFOLIO School Patrons Jack Family Trust Attorney-General’s Department Department of Corrective Services Disability Services Commission Recruitment Partners His Excellency Mr Malcolm Guildford Grammar School Wind Over Water Foundation Wellard Group Holdings (State and Federal) Department Lotterywest McCuskerAC CVO of QC,Families, Housing, Hale School Epiphany Property Group Governor of Western Banfield Bequest Community Services and Bequests United Synergies John Septimus Roe Anglican Australia and Mineral Resources Brotherhood of St Laurence Affairs (FaHCSIA) Family Community School Mrs Indigenous Tonya McCusker Estate of theThe late Smith Josephine Carcione Group of Companies John Wollaston Anglican Department of Agriculture and Department of Health andMcLarty Ageing WA NILS Community School AV Partners Gold Sponsors Estate of the late Walter Perth College FoodKoro Fine Australian Department of Health WA Padbury (Drug & Satterley Property Group Peter Carnley Anglican Jewelleryfor Child Protection Department Alcohol Office) Estate of the late MayHawaiian Pty Ltd Community School Suzanne Shield Anglican Community Fund Lotterywest Brotherhood of St Laurence Telethon Inspired Futures ANZ Sponsors The Smith Family SwanEnergy Alliance Apache United Synergies Austal Centrecare
EAST PERTH
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