Being a True Host Far More Important than a Big Marketing Strategy
I
BY JOSE PINTO*
f you’re a hotel struggler
But there is also a negative side to it:
and have hotel operations
the unhappy guest, the unmotivated
going in your “veins”, as
employee or even an unexpected
I am, I’m sure you’ll agree
operative problem. Such is life within our
that nothing is more exciting
real “World”, the Hotels.
than arriving at your lobby
or breakfast room and
Why would a guest arrive in
wonder what will be waiting
his elegant room or
for you on the day, what
suite and instantly
interesting people you will
complain about the
be meeting, how will be
lack of ocean view?
your employee’s happiness among many other factors
Or why would another
that you and me aspire
guest, who has a
daily. How great is to
beautifully laid out
start a happy day with
state-of-the-art gym at
great “real smiles”!
his disposal only pay
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E D I TO R ’ S N OT E
JP TRAIBLAZING MAGAZINE