Janitronics Brochure

TABLE OF CONTENTS Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Corporate Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 janitronics advantage. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Management Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 HUMAN Resources. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 sustainability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 transition plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 construction cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 biotechnology & Life Sciences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 community involvement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Boston’s Historic Back Bay

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100 Years Over 100 years ago, my grandfather and great grandfather left Budapest, Hungary for the United States. They spoke no English and were only able to find work as window washers in Boston. My grandfather saved enough money to bring over his eight brothers and sisters. Soon, they were able to start their own company called “Corporation Window Cleaning.” That window washing company became the seed of the Janitronics Building Services of today.

It is an incredible story of how my family arrived here and became part of the American Dream. In one statement, I can tell you what I learned from my grandfather and father which I feel led to our success: never burn a bridge and treat those you work with as respectfully as those you work for.

We look forward to working with you.

— Donald Brecher

President

FROM HUMBLE BEGINNINGS… Vintage window cleaning tools once used by the grandfather of Janitronics company president, Donald Brecher.

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corporate profile

A building is a living, breathing entity. The care you exhibit in your work environment affects the lives of everyone who enters and inhabits it. A clean attractive environment helps an organization draw the best employees, improves the quality of worklife and makes an impression on the most discerning visitors.

History and Experience For five generations Janitronics Building Services, which is locally owned and managed, has worked with clients to enhance the investment value of their properties by providing responsive and comprehensive building services.

People have very specific expectations about what will happen when they come to work. They expect a certain environment: a clean, well-lit space at a comfortable temperature and a workspace that is neat and orderly. If these expectations are not met, critical focus is lost until the situation is resolved.

Meeting and exceeding expectations are the business of Property and Facility Managers. Janitronics can fill an integral role as your partner in this endeavor.

At Janitronics, we take building services very seriously. With an employee base approaching 2,000 people, we have built our business on 4

understanding the vital role maintenance plays in both tenant satisfaction and the protection of capital assets. We believe it is a simple matter of thinking intelligently about your requirements, anticipating your needs, and bringing the right resources to bear.

Our clients are exclusively developers, property management, corporate, biotechnology, pharmaceutical and health care firms who require the high level of service we provide.

Janitronics offers decided advantages to our clients because we apply sound management principles to building maintenance services.

Why Janitronics? • Since

1977, we have offered custom building service contracting for first-class office buildings, retail developments, high technology and biotechnology firms.

corporate profile

• Our

Service

• The

We are committed to client satisfaction. Although building maintenance will never be totally problemfree, our experience shows that we can achieve client satisfaction with outstanding service, accountability, control, communication and trained personnel.

• The

Janitronics is dedicated to delivering quality service to our clients who share our standards of excellence.

client base includes companies that share our philosophy of building management and standards of service.

Janitronics management network of Area Managers and District Managers assure quality through accountability, communication and client contact.

Janitronics computerized maintenance system schedules, tracks and verifies the satisfactory completion of periodic work.

• Emergency

services available around the clock.

With our sizeable staff, we are able to muster properly trained employees to handle floods, snow removal and other emergency needs.

• A

competent and fully trained workforce with ample opportunity to advance within the organization.

• Well

developed safety programs, with an emphasis on equipment, supplies and procedures that include the Green Clean program of environmentally sound products and equipment.

• Above

all, a commitment to you, the client, from everyone at Janitronics.

Accountability Each member of the Janitronics team, from cleaning crew members to executive management, understands that he or she is personally accountable to our clients. Our Management Network provides built-in accountability through interlocking levels of responsibility and careful checks on work that is planned and performed.

Control Our Computerized Maintenance System facilitates complete control over the tasks planned and performed as part of each building’s custom maintenance program.

With the close monitoring and reporting this system provides, we know what is scheduled and confirm when they are completed.

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corporate profile

Communication Our Management Network is based on communication.

Constant communication builds relationships, keeps potential problems from starting and helps us to continually improve the quality of service we deliver.

Personnel Employees at all levels make or break a service company. We do everything we can to make sure our 6

employees fulfill your needs.

Our ratio of line workers to management is the most favorable in the industry.

Each Project Manager is dedicated to a single property. Area Managers and District Managers are responsible for a limited number of properties. We understand your concerns and our entire management team has worked its way up through our organization.

Janitronics advantage

Several areas distinguish our company.

For example, we have the most layered management structure in the industry.

On any given account, we have multiple levels of management overseeing and monitoring the status of the account.

By having various levels of supervision, we can stay ahead of your needs and requests, while it allows us to offer the exceptional service you demand.

Secondly, we have the best 24/7 emergency response plan in the area. Since 1977, we have dealt with floods, fires, bomb threats, building evacuations and other major issues. With one of the largest labor pools in the area allows us to tackle extremely large-scale projects on short notice.

Our focus on the greater Boston area also gives us a competitive edge.

With our corporate headquarters based in Waltham, Massachusetts, executive, operational and administrative teams are always close by.

We are a privately owned company and manage our accounts with a customer service mindset and personal approach.

Many of our clients have been with us for more than thirty years and we have developed close-knit working relationships with them. Based on business relationships built over time, our client partners come to understand our service model and count on our delivery and execution.

Additionally, we have the most extensive employee background checks in the industry. We understand the sensitive nature of your business and take every measure to ensure qualified people are working in your buildings.

We use a range of reporting methods and welcome client participation.

We pride ourselves on exceeding our clients’ expectations. We support our front line workers while always keeping our clients’ best interests in mind. We strive to deliver on that promise every day.

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Management network

Janitronics has developed an expert management network to fully satisfy you with our performance, without you having to devote complete involvement in the process.

At Janitronics, we do not simply clean your building each night, we give you a team dedicated to quality work. Our management network ensures there are constant checks on the quality of work, and that any problems or requests will be dealt with immediately.

Operations Managers will visit your property on a regular basis. This builds goodwill with your tenants and employees by developing strong ties both with them and with you.

At Janitronics, we are keenly aware that client satisfaction is the responsibility of everyone from executive management to each individual line worker. That is why we have instituted an ongoing program to recruit, train and develop the most competent and trustworthy employees.

Project Managers Due to the size and complexity of a particular project, a Project Manager may be assigned and dedicated to a single property. Your Janitronics Project Manager has only your needs to focus on.

The Project Manager’s responsibilities include: 8

•

Ensuring all employees under their supervision adhere to the practices, standards and regulations as set forth by Janitronics and your company.

•

Acting as liaison between you and your tenants or facility departments to handle any problems or special requests.

•

Ensuring that all scheduled maintenance tasks have been performed according to specifications.

Maintaining all work records to ensure that periodic services are being performed.

•

•

Communicating with clients to review services that need to be performed during any cleaning shift.

•

Maintaining all storage closets, including equipment and supplies, keeping them in a safe and orderly manner.

•

Reporting to the District Manager on a regular basis to discuss: quality of the crew’s performance; any personnel problems that may arise; special requests from tenants or management; condition of equipment; ordering of supplies and reporting on the progress of periodic work.

Management network Area Managers Area Managers have been developed and trained

by Janitronics. They are motivated individuals who have been promoted to a higher level of responsibility.

To provide a superior level of service, we limit the geographical area and the number of properties each Area Manager oversees.

The responsibilities of the Area Manager include: • Constant communication with

you or your representative to promote total satisfaction with our work.

•

•

Regular visits, conducted during business hours.

During these visits, the Area Manager can address any issues and schedule special requests.

A daily debriefing with their District Manager to discuss personnel issues; comments and requests made by customers; report status of periodic work schedules and to make supply requisitions.

District Managers Like Area Managers, District Managers have come up through the ranks at Janitronics. These highly skilled individuals are responsible for three or four Area Managers. This allows them to focus the necessary attention on the properties and employees in their areas. The responsibilities of the District Manager are: • Coordinating

all Janitronics activities in their territory.

• Meeting

with clients on a regular basis to monitor the quality of our performance and in particular, the responsiveness of Area Managers.

• Communicating

with Property and Facility Managers on a regular basis.

• Reviewing

reports.

quality control

• Scheduling

periodic tasks with Area Managers to ensure that all program requirements are fulfilled.

• Making

periodic visits to each client with the Area Manager.

• Communicating

daily with Project Managers in their territories.

• Communicating

daily with Executive Management.

•

Coordination of all Janitronics activities in their territories.

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Management network

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Executive Management Like other members of our management network, Janitronics’ Executive Management are constantly in communication with their customers. Many members of our executive team have been former Facilities or Property Managers. They have been in your position and they understand the challenges and concerns which you encounter on a daily basis. Executive Management is directly involved with all tiers of our management network and visit properties on a regular basis. Our people realize their importance as part of our overall team effort. On the administrative side, we recognize the importance of knowing your needs. We can design our administrative systems to conform to your recordkeeping protocols.

HUMAN Resources

Janitronics complies with the rules and regulations set forth by the United States Department of Homeland Security as they pertain to employment eligibility verification. Janitronics participates in the E-Verify program which is an internet based system that allows businesses to confirm an employee’s identity and eligibility to work in the United States.

Janitronics also maintains a tracking system for those employees whose employment eligibility must be re-verified in accordance with the Homeland Security Act. Employees are informed of the re-verification process in advance by personal letters as to their status. They are notified on what steps they need to take before their expiration dates in order to avoid any hindrances on operations if the employee cannot continue to work.

Janitronics uses SecureHire from ADP which includes the following services: an instant Social Security number validation, a State and County felony criminal history check and a National felony criminal history check.

This includes a 7 year history for all State and Federal databases and the National Sex Offender Registry.

Janitronics performs in-house quarterly audits to ensure accurate recording, proper storage and compliance with all retention rules for documents of our employees.

The company has also had independent audits done by our attorneys at WilmerHale.

Our efforts and strict

compliance with employment eligibility are unmatched.

The procedure for hiring individuals is as follows: • Applications

from individuals are collected and reviewed.

• We

process employment applications and initiate background checks. This entails a Social Security database check and any other relevant information which needs to be verified.

• We

contact those candidates who meet our hiring needs and make an offer of employment.

The candidate must then successfully be verified for employment eligibility: • Verification

that each candidate is able to meet the Employment Eligibility Verification (I-9) Form as established by the Department of Homeland Security.

• Assist

in completing the Employee’s Withholding Allowance Certificate (W-4).

• Indoctrination

and receipt of Janitronics’ Employee Manual, including General Rules of Conduct and the Sexual Harassment Policy.

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HUMAN Resources Recruitment

Training

Our current employees are our primary recruiters.

Our practices of good management, aboveaverage wages, thorough training and promotion from within the organization means that turnover is low.

Our current employees are eager to bring their friends and family into the organization. We are especially proud of the strong relationships we have formed within the community and the opportunity we have afforded to people with a real desire to persevere and succeed.

New employees receive a complete orientation to Janitronics, with special attention to our methodology and commitment to client satisfaction.

Each employee receives a Janitronics employee handbook which outlines: • Company

policies, rules and regulations

• The

management network concept

• Safety

specifications, both general and situationspecific

• Accident

prevention and procedures

• Fire

prevention and procedures

• Emergency • Building

procedures

security

• Right-to-know • Bloodborne

training

• Green

legislation

pathogen

Clean training

•

OSHA Standards

•

Ladder safety

Part of each orientation is devoted to a complete review of the contents of the handbook so that new employees can refer to their individual copies, take notes and ask questions.

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HUMAN Resources

Employee Development Employee development, above-average wages and benefits and safe working conditions are central to maintaining a stable, competent work force.

Our policy is to develop employees through continued training so we can promote from within.

Supervisory personnel receive training in client service, forging relationships with tenants and effective management of line workers.

Safety and Risk Management In our training and development programs, Janitronics emphasizes the safe and efficient use of resources for the benefit of our clients. We have established a corporate policy which defines our safety philosophy and have informed all employees of their individual responsibilities in carrying it out. In addition to training, we provide our employees with the safest equipment and supplies with which to perform their jobs.

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sustainability

At Janitronics, we think a cleaner environment is just as important as a cleaner workplace. That is why we are committed to providing a Green Clean Program with Green Seal cleaning products and equipment that are sound for the environment.

What is Green Cleaning?

In the name of environmental responsibility, we have not sacrificed our standards of cleanliness. Our products, when combined with eco-friendly supplies and procedures, enable us to maintain your property with minimal adverse effect on the environment.

Why Green Clean?

•

To promote the wellbeing and safety of your properties’ occupants by eliminating their exposure to potentially hazardous contaminants.

•

For the positive effect a Green Clean indoor environment has on employee health and productivity.

•

For effective and reliable cleaning that does not negatively impact the environment outside your building.

•

For the long-term commitment to the protection of our environment.

•

To assist your property down the path toward LEED certification.

It makes a world of difference.

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Our Green Clean Program In our continuing search for new and better ways to serve our clients, we have inaugurated the Green Clean Program of environmentally sound products and supplies.

This program helps ensure the safety of our clients, their tenants, visitors, our employees and the overall environment. But in our effort to increase environmental safety in your properties, we have not lost sight of the objective of superior cleaning. To be used in the Green Clean Program, a product must meet or exceed all state and federal environmental regulations and have been proven to be effective and reliable.

LEED Certification Janitronics can provide all maintenance housekeeping services and expertise for your property to receive the maximum number of LEED certification points available.

In fact, we have been instrumental in properties being able to receive many levels of LEED certification, including the Platinum level.

sustainability

Our Green Cleaning Program was designed and approved by the Ashkin Group, a LEED standard authority and industry specialist. The Ashkin Group is an internationally recognized green cleaning consulting firm and their expertise is utilized by governments, legislatures, policy makers, advocates, building owners and property management companies.

Our Senior Vice President and Director of Operations, Walter Shaw, a former Facilities Manager for the Federal Reserve Office Building, oversees the implementation of our green cleaning program. Walter is a leader in environmental services and is a graduate of the UMASS Amherst Environmental Management Program. Walter is also an active member of the U.S. Green Building Council and

is very familiar with all LEED program requirements.

He works with clients on a regular basis to review our program at your property.

Green Cleaning Summary • Ensure that all employees are aware of their responsibilities in implementing this environmental policy.

• Conserve

energy, water, and other resources while still providing a clean and sanitary environment.

• Use

products that meet EPA standards with high postconsumer recycled content.

• Use

equipment with HEPA filtration.

• Use

concentrated cleaning products when available.

• Use

chemicals that are automatically and accurately diluted.

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sustainability • Use

hand soaps that do not contain antimicrobial agents (other than as a preservative system), except where required by health codes and other regulations (i.e. food service and health care requirements).

Green Cleaning Plan Janitronics Operations Training Program will ensure the proper use and application of cleaning and sanitizing products, as well as equipment within your facility, which will minimize their environmental impact on employees, clients, visitors and the surrounding ecosystem.

Intent Provide an organizational policy that specifies sustainability for purchases of materials used by Janitronics.

Policy • Janitronics is a member of the U.S. Green Building Council which promotes the use of environmentally preferable products. In purchasing decisions, the organization is directed to consider life cycle effects from: • Pollution • Waste generation

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• Energy consumption • Recycled material content • Depletion of natural resources • Potential impact to human health and the environment Green Cleaning Equipment and Supplies A list of green cleaning supplies and equipment used

by Janitronics: • Microfiber • High

Performance Wet Pads

• Color

Coded Wet Pads

• Dusting • Duster • High

Pads and Cloths

Pad with Fringes

Sleeves

Filtration Vacuums

Our vacuum cleaners meet the requirements and criteria of the Carpet & Rug Institute “GREEN LABEL” Testing program.

They are capable of capturing 99.97% of particulates at .3 microns in size and operate with a sound level less than 70 dB. New Technology Janitronics is committed to ongoing sustainability through innovation. We will continue to upgrade our efforts and look forward to offering options as they become available.

sustainability LEED Certification Janitronics is active in assisting buildings receive their LEED Certification. For example, Janitronics assisted 111 Huntington Avenue (859,433 sq. ft.) in receiving a LEED-EB certification with a Gold rating. Janitronics was instrumental in assisting this property with the following: • Sustainable

Purchasing Reduced Mercury Credit

• Solid

Waste Management Credit

• Green

Cleaning Policy

• Green

Cleaning

• Green

Cleaning Custodial Effectiveness

• Green

Cleaning Purchase of Sustainable Cleaning Products and Equipment

• To

obtain the Sustainable Purchasing Reduced Mercury Credit, we performed a lamp audit by counting and identifying building light fixtures. The identification allowed us to replace lamps with a lower mercury count.

• To

obtain the Solid Waste Management Credit, we collected, sorted and weighed trash and recycled material to identify opportunities to increase recycling.

• The Green Cleaning

Custodial Effectiveness Audit was performed by The Brookline Group. To receive the credit, you must obtain a score of 3 or less based on a scale from 1 being the best to 5 being the worst.

Janitronics received a score of 1.29. The Brookline Group considered this to be a superior score and well above average.

• We

were able to implement and quantify a sustainable purchasing program for cleaning equipment and products to obtain the Green Cleaning Purchase of Sustainable Cleaning Products Credit.

• Janitronics

was able to implement the use of janitorial equipment that helped reduce building contaminants and minimized the environmental impact with HEPA vacuums and microfiber cloths and mops.

This program allowed for the Green Cleaning Equipment Credit.

Janitronics works continuously with The Ashkin Group, Leonardo Academy and other accredited entities to obtain LEED Certification for our clients.

(See inside back cover for a partial list of properties we have helped achieve LEED certification.)

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transition plan Janitronics has developed an approach which ensures an orderly transition from day one. With experience in transition planning for properties ranging from 30 thousand square feet to over 2 million square feet, we understand that your reputation is on the line during the transition period.

We have found that the best way to get everyone on board with the new system is to make immediate, positive changes that employees and tenants will notice.

The key to making the desired impact is to take over the maintenance of a property over a weekend.

This will ensure that on Monday morning, the results are clear to everyone who enters the building.

We begin by forming a transition team. The team leader and Janitronics executive management develop a plan which includes the following: •

•

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A joint review of your company’s needs, with specific attention to communications.

Interviews with your tenants or department heads to determine their needs and individual requirements.

•

A building-specific schedule of services with a complete inventory of supply, equipment and storage needs.

•

A baseline quality control rating with a step-by-step plan for immediate quality improvement.

•

Building-specific supervisory and crew training.

•

A site crew with experience working as a team.

•

Address areas that you feel would make an immediate impact to anyone entering your property which will reinforce your decision to have employed Janitronics.

We believe that this extra effort up front will solve potential problems before they start and our transition planning process is proof of that belief in action.

services

After starting out as a window cleaning company in the early 1900s, we began to get requests from customers asking if we could take care of other cleaning needs. These needs ranged from washing floors, vacuuming carpets and cleaning restrooms to general housekeeping services. Our decision to start offering these services was the turning point in transforming a window washing company into a building services company: the Janitronics of today.

General housekeeping is only the foundation of a complete building services program. We are keenly aware that our services are important in maintaining the value of your property.

A full service building services contractor plays an important role in maintaining today’s complex office, retail and facility environments.

Janitronics has become a full service provider, offering a myriad of special services.

We are in the business of alleviating your need to manage and direct various services performed at your property.

If Janitronics is unable to perform any service you may require “in house,� we have established relationships with many respected subcontractors who we can recommend for almost any need you may have. We will work closely with them so you do not have to.

We also have a relationship with Blu Planet Supply, a

full-fledged janitorial supply company that can provide many of your needs from facial tissue, disinfectant soaps, kitchen supplies and even wastebaskets.

Office Services Department Porter and Matron Services Many companies today benefit by employing Janitronics personnel in their Office Services Department.

Our people perform a variety of tasks. These include: setting up functions, cleaning conference rooms before and after meetings, serving food, cleaning and restocking kitchenettes, maintaining paper supplies for in-house copy and printing machines, delivering mail, moving boxes and furniture, changing light bulbs, policing lobbies and restrooms and just about any other Office Services need you may require.

We have had porters and matrons working at the same locations for almost 24 years.

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services

Our Labor Services A growing number of our clients have asked us to supply labor for both manufacturing and administrative positions.

All our employees are subjected to vigorous background checks and we are in compliance with all federal and state laws concerning documentation needed to hire an individual.

The benefits of having Janitronics personnel working in any of your environments: • Janitronics

personnel are our employees.

• You

are not responsible for any direct benefit packages; Janitronics is responsible for all of these benefits.

• Our employees

receive above average hourly wages, health insurance, pension plans, vacations, holidays, sick days and contributions to education funds.

• Due

to our size, Janitronics has the ability to augment your existing workforce at times of high demand.

Essentially, Janitronics can become an adjunct human resources department for you.

We can provide any number of people to work within your parameters. Our flexibility allows us to adapt to the ebb and flow of your needs.

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services

Following is a partial list of the services we provide: General and Specialty Services • Carpet,

fabric furniture and fabric partition cleaning

• Detail

cleaning of workstations and boardrooms

• Blind

• Document • Medical

• Lobby

• Wood

and leather furniture polishing and repair services

area cleaning and inventory supply cleaning

• Dishwashing

services

• All

general housekeeping services

• Private

restroom and showers

• Daily

towel service

• Escalator

cleaning

• Mail

tread and riser

room services

• Freight

Moving Services •

elevator operators

• Relamping

services

Center cleaning

• Cafeteria

sanitizing including hoods, appliances, walls and other fixtures

Box trucks and movers

•

Post construction cleaning

•

Post move-in cleaning

•

Provide desk side and copy center recycle baskets

Exterior Services •

Snow removal services

•

Window washing

•

Garage and parking lot sweeping and pressure washing

•

Graffiti and gum removal

•

Tensa barrier and security rope cleaning

•

Restoration services for water, smoke and fire event

•

Dry ice blasting – removal of stains, rust and mold from building exteriors

•

HEPA vacuuming

•

Negative air and air movers – Installation and rentals

•

Moisture readings, structural drying, thermal image investigations

•

Odor control applications

•

Provide water damage equipment – blowers and dehumidifiers

office moves

•

quality control dispensers

• Fitness

Crate rental

• Internal

• Air

•

matting programs

marble, wood, concrete and other floor maintenance and restoration

• Kitchen

• Refrigerator and microwave

control

• Granite,

stream and mixed paper recycle programs interior glass partitions

disposal

Emergency Services

waste disposal

• Inventory

• Single • Wash

cleaning

Landscape maintenance

Additional Services •

LEED certification assistance

•

HVAC cleaning

•

Concierge services

•

Consulting services

•

Cleanroom and gmp services

•

Provide full and part-time porter/matron services

•

Provide full and part-time labor for manufacturing areas

•

Provide full and part-time office assistance

There may be other services you may require which we can provide.

Please contact us for more information.

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Construction cleaning

During the downtown Boston office tower boom of the 1980s combined with the increased construction of office parks along the Route 128 and 495 industrial corridors, the demand for office and manufacturing space accelerated at a rate greater than the property developers could keep up with. The initial high technology wave ushered in a string of well known corporations that today have all but been forgotten, including the formidable Digital Equipment Corporation, Prime Computer, Lotus, Wang Computer, Data General, Cullinet and Computervision to name just a few.

These and other companies were the forbearers of what was to come next: the Dot-commers, Internet entrepreneurs and biotechnology leaders.

During the 1980s, Janitronics Building Services could hardly keep up with the construction cleaning demands of our clients and their contractors. Whether it was the owners, developers, or corporations themselves, millions of square feet of office and manufacturing space were coming onto the commercial real estate market at break neck speed. Janitronics was operating at optimal capacity – literally twentyfour hours per day.

Weekends off became a thing of the past – the company moved into a continuous, around-the-clock operations mode.

The scope of our current construction services is a direct outgrowth of services 22

honed during those early days. The initial basic services start with trash removal, scrubbing restroom walls and floors, cleaning windows, vacuuming and shampooing carpets, dusting and detailed cleaning of case goods and all high end finish work.

Janitronics also offers: • Aerial •

lifts

Window cleaning

• Light

fixture cleaning

• High

dusting

• Stripping

and refinishing of all types of hard floor surfaces

• Cleaning

metal

and polishing

• Exterior

stone surface cleaning

• Pressure

washing of sidewalks and garages

• Daily

cleaning of construction trailers and construction site offices

Construction cleaning

In addition to these services, Janitronics has a special services division which is totally focused on professional restoration and cleaning of all hard stone surfaces, especially ceramic tile. Our restoration processes and procedures can save you from having to do a complete renovation in restrooms, lobbies and manufacturing areas.

Janitronics can also provide day or night-time labor to aid your construction crews. This includes work such as trash removal, drywall removal, sweeping, vacuuming and almost any other task where you may need assistance.

After the first construction cleaning, the process usually includes an initial walk-through of the space

with both the tenant or their representative and the general contractor. Inevitably this leads to the creation of a punch list of items that need follow up and resolution. After all outstanding punch list items have been addressed, a final inspection tour is conducted and the client accepts and signs off on the project.

The 1980s were a remarkable period. That boom seemed to finish almost as fast as it had begun.

However, Boston’s well known resiliency proved itself again. The emergence of today’s great educational, life sciences, medical facilities, biotechnology companies and technology innovators are hatching new ideas that many could not have predicted just a decade ago. Not only do these 23

Construction cleaning

new companies lease vast amounts of space that may have been vacant just a few years ago, the market continues to flourish. Another sign of advancement in the construction cleaning marketplace is the addition of new words that are now well established in our vocabulary, including Green Cleaning and LEED Certification – specialties where Janitronics excels.

Much of the new space constructed now includes GMP rooms, gowning rooms, along with ultra-clean R&D labs and controlled manufacturing space.

Janitronics has developed many close working relationships with a host of high end construction and build-out companies.

Reliability and availability have become the hallmarks of Janitronics’ construction cleaning services which caters to and understands the special needs of this particular business 24

sector. Janitronics has even been called to work through the night to get the job done in time for inspection deadlines. More importantly, Janitronics fosters and maintains strong working relationships with construction firms and their clients who require sophisticated build-outs, including biotechnology companies, law firms, secure executive suites, boardrooms and other areas with the most intricate finish work.

Janitronics is the most reliable and successful construction cleaning company in the greater Boston area. In fact, we continue to provide ongoing services for many properties in which we initially performed the construction cleaning.

Our construction cleaning services are unrivaled in the industry. Ask to speak to our references – you will be impressed.

BIOTECHnology & LIFE SCIENCES

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BIOTECHnology & LIFE SCIENCES

Janitronics maintains biotechnology and life sciences space for many of the most prestigious companies in the metropolitan Boston area. The attention to detail and high standards of performance that this type of space demands makes our service unparalleled.

Back in the early 1990s, we happened upon a small biotechnology company in Cambridge, Massachusetts.

Their Facilities Manager had previously worked for a pharmaceutical company’s headquarters, which Janitronics maintained. He brought us into a space that was, at most, 10,000 square feet. Although realizing it was a small space, he retained our services to provide basic nightly cleaning services. It turned out to be one of the best assignments we have ever accepted. That company now controls close to 2 million square feet of administrative, R&D, cleanroom and manufacturing space.

Attention to detail and strict adherence to all standard operating procedures cannot be taken lightly. Enormous amounts of capital have flowed into the biotechnology and life sciences industries.

Mistakes can be very costly.

During that company’s growth, we started to market our services to similar companies, small and large.

Like any newly expanding industry, some of these companies flourished while others disappeared. In time, Janitronics established the most sophisticated, welltrained and experienced workforce in the field.

Exceeding Your Expectations People have very specific expectations about what should happen when they arrive at their workplace.

They expect a certain environment—a clean, orderly and well-lit space, with temperature and humidity at comfortable levels. Nowhere is this expectation more important than in a cleanroom, an R&D lab, a controlled environment assembly area or a controlled environment manufacturing area.

We have become the market leader in this very specialized and delicate maintenance service.

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We have prepared many areas for FDA and international regulatory agency inspections. Our record is impeccable. Just ask our customers.

From cleaning the first office of that small biotechnology company in Cambridge through today, no one rivals us in knowledge, experience and innovation in this field.

BIOTECHnology & LIFE SCIENCES Maintenance and all other building functions are especially delicate in these areas and mishaps can cause the loss of valuable time and product.

Meeting and exceeding expectations is the responsibility of facilities management. Janitronics fills an integral role as your partner in this endeavor.

• Controlled

Environment Assembly Areas

• Laboratories • Research

& Development, Quality Assurance (QA) and Quality Control (QC) Areas

• BL1

Areas

• BL2

Areas

• GMP

Manufacturing Areas

• GMP

Clinical Trials

The SOPs for many of your areas must be keenly attended to. It is a matter of planning, reporting, performance and resources.

The manufacturing of products is costly and the risk of product loss, customer dissatisfaction and regulatory issues drive Janitronics to perform all cleaning and sanitizing tasks with precision and accuracy.

This is where our company excels.

• GMP

Quality Control Areas

Areas of Expertise The following are Janitronics’ many areas of expertise, which may be pertinent to your facility. If there are services you require that are not listed here, please bring them to our attention.

° Phase 3

•

Cleanrooms

•

Biotechnology Areas

•

Packaging Areas

•

Controlled Environment Manufacturing Areas

• Pass

Through Airlocks

• Equipment

Airlocks

• Gowning • Warehouse

Areas

and Storage

• Design/Build

Construction Cleaning of Laboratories, GMP manufacturing, cleanrooms and controlled environments:

° Phase 1 ° Phase 2 • Daily

cleaning and sanitizing of all cleanroom surfaces, including walls, ceilings, floors, fixtures and equipment

• Cleaning

and sanitizing of dollies, carts and related mobile equipment

• Daily

cleaning of warehouse floors, storage areas, racks, floors, offices, horizontal and vertical surfaces

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BIOTECHnology & LIFE SCIENCES

•

Stainless steel cleaning and polishing of tanks, piping, fixtures and other architectural stainless steel surfaces

•

Mold remediation in coldrooms, labs and manufacturing space

•

Trained on ISOtrain programs

•

Trained on eDocs

•

Trained on MYCIMS software

Our Training Janitronics provides highly skilled crews for the cleaning of cleanrooms, all controlled environments and other laboratory environments.

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We spare no expense in training our crews to follow procedures for the most intricate SOPs and specifications. We understand that the highest level of service is necessary in these areas and that the FDA and international regulatory agencies can perform periodic inspections.

Our staff and supervisory personnel have been certified in the field of Cleanrooms and Controlled Environments – Housekeeping and Sanitation Theory, Techniques and Procedures.

Our personnel undergo extensive classroom and

BIOTECHnology & LIFE SCIENCES hands-on training in the field of cleanrooms and controlled environments for both the industrial (electronics, aerospace, assembly, etc.) and healthcare (pharmaceutical, medical device, life science and biotechnology, etc.) industries.

Our Staff Janitronics ensures that all our workers receive the finest training available for their positions.

The following is a typical job description for a GMP cleaner.

Job Title: Janitronics GMP Cleanroom Cleaner Department: Facilities/Manufacturing/ Site Services Broad Function: Is responsible as a team member for the following: • Cleanrooms • Controlled

Areas

• Virology

Manufacturing

Areas

• QC

Areas

• QA

Areas

• Materials

Management

Key responsibilities and tasks: • Ensure

that all practices, procedures, standards and regulations set forth by the client’s manufacturing, quality control, materials management and EHS departments are performed in a responsible manner to guarantee a clean, safe and audit-ready state in ISO7 and ISO8 cleanrooms and all controlled areas.

• Clean

and maintain classified and controlled areas on a daily, weekly and monthly basis, following cleaning procedures set forth by the client’s manufacturing department.

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BIOTECHnology & LIFE SCIENCES

• Clean

and maintain classified and controlled areas on a daily, weekly, monthly and quarterly basis, following cleaning procedures set forth by the client’s materials management and QA departments.

• Clean

and maintain controlled areas on a daily, weekly, monthly and quarterly basis, following cleaning procedures set forth by the client’s virology and QC departments.

• Keep

training records current and perform selftraining on a daily basis on all practices, procedures, standards and regulations as set forth by the client’s QC department. Follow assigned curriculum on computer-based ISOtrain, eDOCS and MYCIMS software.

• Report

daily to your Operations Supervisor to discuss the progress and status of periodic work and training.

Respecting our clients’ privacy and the sensitive nature of the biotechnology and life sciences industry, we do not publish their names.

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BIOTECHnology & LIFE SCIENCES

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community involvement

Janitronics’ association with NAIOP includes a corporate membership. Dorrian Cohen Fragola, our Vice President of Marketing and Business Development, is co-chair of the Marketing and Membership Committee and sits on the Executive Committee.

BOMA Boston represents commercial real estate professionals in Greater Boston who own, manage or service the established and developing real estate environment. Janitronics has eight staff members who are members of BOMA Boston. Four of these members sit on committees which help to shape and maintain the growth of the organization and its heavy event schedule.

Janitronics is a member of IFMA Boston, the International Facilities Management Association, a professional organization dedicated to advancing the facility management profession and supporting members of the building environment community.

Janitronics joined the Massachusetts Biotechnology Council in order to support our work in the Biotechnology and Life Sciences sectors. As a member of this organization, we are able to keep up with the latest trends and better understand the industry.

We are also supporters of their non-profit arm, MassBioEd, a foundation which supports education programs and builds careers in the field for high school and college students.

Janitronics is a member of this relatively young and growing Boston Chapter of Women in Bio, an organization of professionals committed to promoting careers, leadership, and entrepreneurship of women in the life sciences.

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community involvement

To support and network with the many clients we have in the Cambridge market, Janitronics is a member of the Cambridge Chamber of Commerce.

Janitronics proudly supports the U.S. Green Building Council and practices all GreenClean programs. We have LEED AP Account Executives who assist many of our clients in obtaining LEED Certifications.

With many clients in Boston’s Back Bay, Janitronics has become a member of the Back Bay Association, which supports many neighborhood initiatives.

Janitronics actively supports the United Way. Specifically, we have two committee members serving to raise money and provide marketing expertise for the Annual Real Estate Breakfast, which has raised millions of dollars over the past 20 years.

Janitronics supports Building Impact, a non-profit organization dedicated to fostering volunteerism in the buildings we work in all day. One of our executive staff serves as a member of the board and our clients are involved as well.

We are very proud of our commitment to the area we serve and have donated more than $530,000 in the last four years to charitable organizations within the community.

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Contact

At Janitronics, we firmly believe that meeting expectations is a matter of planning, performance and resources. We would welcome the opportunity to meet with you and explore a plan that can bring all of our abilities to bear, fulfilling your highest expections.

CONTACT Dorrian Cohen Fragola Vice President, Marketing & Business Development 781.647.5570 dorrian@janitronics.com David J. Connolly Senior Vice President 781.647.5570 david@janitronics.com

Janitronics Building Services 29 Sawyer Road Waltham, MA 02453 janitronics.com 34