POST & TELECOMMUNICATIONS DEPARTMENT
Training & Development Unit
Schedule of Training Activities for the Period May 2012 - July 2012
1
May
Course
1
Quality of Service
3
First Aid
3
8
Professionalism & Protocol
4
8
Gender Mainstreaming
4
8
Data Operations
5
Leadership & Supervision
5
Records Management
6
14
Page #
June Course 3 Microsoft Word & Internet Management & Interpersonal Skills for Administrative Professionals
MANAGEMENT & INTERPERSONAL SKILLS FOR ADMINISTRATIVE PROFESSIONALS OBJECTIVE To equip participants with requisite skills to build supportive relationships with Mangers and customers
TARGET GROUP Secretaries and Clerks
VENUE In-House
6 7
COURSE CONTENT
Quality of Service
Data Operations
Accounting for Counter Stock
July 1-10
Course Microsoft Word & Internet
2-3
Microsoft Word 7 Internet Level 1 In-House
Handling Correspondence Introduction to Industrial relations Professionalism, Image & Ethics Interpersonal Skills Communication– telephone techniques, body language, loyalty, punctuality, office protocol and deportment Improving productivity- managing time
7 8
Dates are subject to change 2
9
MICROSOFT WORD & INTERNET—LEVEL 1 OBJECTIVE Participants will be equipped with basic knowledge of how to use a computer, introduction to Microsoft Word 2000 and how to use the internet.
QUALITY OF SERVICE
OBJECTIVE: To direct work processes, products and services towards customer and quality improvement
TARGET GROUP Postmen, Clerks, Postmasters & Supervisors TARGET GROUP Managers, supervisors, and staff at all levels in the department
VENUE Training Room COURSE CONTENT Different components of a computer Keys you need to know on the keyboard Open, Save and create a document Formatting text Create and format tables How to print a document What is the world wide web What is a browser How to use e-mail
COURSE CONTENT Understanding the attributes of a quality/ customer oriented organization UPU/GOJ quality of service standards
FIRST AID OBJECTIVE: To equip participants with skills for addressing emergencies and provide in-depth knowledge of first aid procedures TARGET GROUP Safety wardens COURSE CONTENT First Aid
8
3
PROJECTING A PROFESSIONAL IMAGE OBJECTIVE To increase participants’ awareness of the importance of a winning professional image for success. TARGET GROUP Senior managers and Supervisors. COURSE CONTENT The importance of image to your professional success How your image influences your performance and the way others respond to you. Non verbal Communication Factors affecting your image Etiquette
GENDER MAINSTREAMING
ACCOUNTING FOR COUNTER STOCK OBJECTIVE: 1.To improve basic accounting and reporting techniques. 2. Prepare remittances and balance accounts correctly TARGET GROUP Postmasters, postal clerks COURSE CONTENT
Composition of counter stock
Methods of counting value
Requisitioning
Cash account statements
Managers need for accounting and finance
The accounting process
OBJECTIVE: To sensitize staff on the National Policy on Gender Equality and promote gender mainstreaming TARGET GROUP All staff members COURSE CONTENT Gender equality and mainstreaming
4
7
RECORDS MANAGEMENT OBJECTIVE: To enhance participants’ record keeping skill and highlight new trends of record keeping
LEADERSHIP & SUPERVISION OBJECTIVE To equip Supervisors with modern leadership skills needed to effectively deliver total quality performance TARGET GROUP
TARGET GROUP Records clerk, administrative professionals
Staff who need to improve their memoranda and short report writing skills. COURSE CONTENT
COURSE CONTENT
The meaning of records Management
Vital records
Legal implications of Records Management
The role of the Registry Records Management
The electronic Record Life Cycle
Electronic Storage Media
Retention Considerations
Common mistakes to avoid in writing. Grammar exercises How to write a memorandum. How to write a short report.
DATA OPERATIONS OBJECTIVE: TARGET GROUP: Clerical and administrative staff COURSE CONTENT Operate a personal computer Access and retrieve information via the internet
6
Send & retrieve information via the Internet
Operate computer hardware
Operate spreadsheet application (basic)
Locate and evaluate online information 5