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On behalf of the whole team at Industry AVIATION Magazine we would like to extend a warm welcome to our latest issue.
In an exclusive interview, John Pagano, CEO of Red Sea Global, told Industry Aviation Magazine how committed Red Sea International is in becoming the first airport in the region to earn the net zero carbon emissions distinction.
“We’ve committed to achieving net zero carbon emissions at RSI by 2030. In fact, we hope for RSI to be the first airport in the region to earn this distinction. Operationally, we require all service providers at the airport to report on their emissions and draw up strategies to reduce and offset them to achieve net zero emissions. This is important because aviation alone causes around 17% of total travel carbon emissions, according to the World Travel & Tourism Council. By 2025 or 2026, RSI aims to achieve Level 4 status of carbon accreditation as certified by Airports Council International. Level 4 is one of the highest levels of carbon-emissions management. We are also working with ACI to create a new and higher standard -- Level 5, for ‘net zero’ emissions – by 2030.”
Industry Aviation Magazine spoke with Mr Ken Arian, Group CEO of Airport Holdings Ltd in Mauritius who tells us how 2023 started with great promise.
“2023 has commenced with great promise for Airports of Mauritius, marked by remarkable achievements and notable events. In December 2022, we celebrated the arrival of a new airline, Neos Air, from Lombardy, Italy, expanding our connections with European destinations. Furthermore, just a few weeks ago, Indian-based airline Vistara launched operations to Mauritius, introducing five weekly flights and enhancing connectivity with the Indian subcontinent.”
Airports Company South Africa’s duty tree concept is an ambitious and visionary approach to enhancing the airport experience for passengers. Mpumi Mpofu, the CEO of ACSA, confirms this. “Our duty tree concept is a reflection of our belief in the transformative power of airports. We are confident that these developments will not only elevate the passenger experience but also contribute to the social and economic prosperity of our nation. After all, airports are more than mere transit points; they are gateways to our shared dreams and aspirations.”
Yours sincerely, The Industry AVIATION Editorial Team
CONTENTS
expanded and modernized to accommodate more passengers and provide a better travel experience.
64 AIRPORTS OF MAURITIUS – SOLIDIFYING ITS LEADING POSITION IN THE REGION AND BEYOND
The AHL group’s vision for the future of Airports of Mauritius involves maintaining and solidifying its leading position in the region and beyond. By staying ahead of industry trends, investing in innovation, and focusing on sustainability, the group is confident that Airports of Mauritius will continue to provide an exceptional experience for passengers and remain a preferred option for both travellers and airlines in this increasingly competitive landscape.
76 JFK INTERNATIONAL AIRPORT –TRANSFORMING THE AIRPORT WITH A NEW $4.2 BILLION TERMINAL 6
“New York remains committed to providing travellers with a premier experience that includes world-class amenities, expanded and streamlined airport transportation, and stateof-the-art security,” Governor Hochul said.
“The ground-breaking of Terminal 6 offers a complete vision for the modernized global gateway while adding 4,000 jobs to New York’s workforce. Congratulations to everyone who has dedicated years of hard work to making this historic milestone possible.”
84 DENVER INTERNATIONAL AIRPORT –SETS AN ALL-TIME PASSENGER RECORD IN 2022
24 10 32 40 56
10 RED SEA INTERNATIONAL AIRPORT – TO RECEIVE THE NET ZERO CARBON EMISSIONS DISTINCTION Operationally, we require all service providers at the airport to report on their emissions and draw up strategies to reduce and offset them to achieve net zero emissions. This is important because aviation alone causes around 17% of total travel carbon emissions, according to the World Travel & Tourism Council.
24 HEATHROW AIRPORT – NAVIGATING THE FUTURE FROM A CEO’S PERSPECTIVE According to Holland-Kaye, the aviation industry is facing a critical moment in its history. “We’re at a crossroads in aviation. We need to make sure that we’re building back better, and that means investing in sustainable infrastructure,” he stated in a recent interview. This sentiment is echoed in the airport’s plans to become a carbon-neutral airport by 2030, as part of its commitment to reducing the impact of aviation on the environment.
32 GATWICK AIRPORT – AMBITIOUS EXPANSION PLANS Ultimately the expansion of Gatwick Airport is a positive development for the UK. It will help to secure the airport’s position as a vital part of the UK’s transport infrastructure, and it will provide a significant boost to the economy. However, it is important that the expansion is carried out in a way that is both responsible and sustainable, and that takes into account the needs and concerns of local residents.
40 MANCHESTER AIRPORT - A BEACON OF CONNECTIVITY AND SUSTAINABILITY IN THE AVIATION INDUSTRY
As we outline the key features of the Manchester Airport’s Transformation Programme, it is essential to examine how it addresses the challenges faced by the aviation industry, such as sustainability, digitalization, and infrastructure development.
48 LONDON CITY AIRPORT – A VISION FOR THE FUTURE
“The airport’s growth has been driven by our focus on delivering a seamless and efficient travel experience for our passengers,” says the MD of London City Airport. “We’ve invested millions over the years to improve our facilities and services, ensuring that we remain competitive in an ever-evolving industry.”
56 STANSTED AIRPORT – SIGNIFICANT TRANSFORMATION
Stansted Airport is currently undergoing a significant transformation, with a range of projects and developments underway to improve the passenger experience and increase capacity. One of the most significant projects is the £600 million transformation of the airport’s terminal building. The project, which began in 2019, will see the terminal building
If you’ve travelled through Denver International Airport (DEN) this year, you can attest that we have been busy! The challenges of long lines, crowded hold rooms and full shops and restaurants have been multiplied by reduced space caused by our construction efforts to keep up with our travel demand.
92 ZURICH AIRPORT – A HUB FOR SUSTAINABILITY AND INNOVATION
Overall, Zurich Airport’s plan to become carbon neutral involves a combination of renewable energy, energy efficiency, sustainable transportation, carbon offsetting, and sustainable aviation fuel. By implementing these measures, Zurich Airport is demonstrating its commitment to sustainability and reducing its environmental impact.
100 AIRPORTS COMPANY SOUTH AFRICA –AN AMBITIOUS AND VISIONARY APPROACH TO ENHANCING THE AIRPORT
Our duty tree concept is a reflection of our belief in the transformative power of airports. We are confident that these developments will not only elevate the passenger experience but also contribute to the social and economic prosperity of our nation. After all, airports are more than mere transit points; they are gateways to our shared dreams and aspirations.
110 BUDAPEST INTERNATIONAL AIRPORT –A GATEWAY TO THE FUTURE OF EUROPEAN TRAVEL
With its modern facilities, expanding capacity, and commitment to sustainability, the airport is well-positioned to continue its growth and development as a gateway to the future of European travel.
116 ISTANBUL AIRPORT – THE BIGGEST INFRASTRUCTURE INVESTMENT EVER SEEN IN TURKEY
Our vision for our airport remains unchanged since we commenced our operations. Istanbul’s new airport is the biggest infrastructure investment ever seen in Turkey, and infrastructure investments are done to create value and wealth for the country as well as for the industry.
124 HONG KONG INTERNATIONAL AIRPORT – DEVELOPING TO REACH NEW HEIGHTS
The airport endured another challenging year in 2022 as the impact of the pandemic continued. Nevertheless, we saw the light at the end of the tunnel when the HKSAR Government relaxed travel restrictions and quarantine requirements for inbound travellers in the second half of the year. Passenger traffic at HKIA started to pick up in the last quarter of 2022. We also have a good start of 2023 with the resumption of normal travel with the mainland. We are confident that passenger traffic will continue to recover at HKIA.
Vista by Zoeftig
For more than 65 years Pascall+Watson have worked on some of the most prestigious and time critical aviation schemes across the World’s leading airports.
World-class architectural solutions that drive growth in the aviation sector.
Matthew Butters Aviation Director
Aviation projects designed and delivered in 70 countries world-wide.
As a new era in aviation approaches, our airport planning team continue to provide strategic and sustainable solutions that respond flexibly to the evolution of the aviation industry, whilst delivering the passenger terminal of the future.
Pascall+Watson excel in airport planning with unparalleled expertise built over more than 65 years. Our world-class airport planning solutions drive growth in the aviation sector.
Our exceptional international teams deliver innovative and sustainable designs that facilitate enhanced passenger experiences, operational efficiency, and environmental responsibility.
Our airport architecture is setting industry standards and revolutionising the realm of air travel, and our expertise is trusted by the world’s leading airports for transforming their aviation infrastructure and shaping the sustainable future of airports worldwide.
RED SEA INTERNATIONAL AIRPORT
The First Airport in the Region to Earn the Net Zero Carbon Emissions Distinction
“ Operationally, we require all service providers at the airport to report on their emissions and draw up strategies to reduce and offset them to achieve net zero emissions.
RED SEA INTERNATIONAL AIRPORT
In an exclusive interview, John Pagano, CEO of Red Sea Global provided Industry Aviation Magazine with an in site into how Red Sea International embodies Red Sea Global’s ethos of regenerative tourism and responsible development.
1. In your own words, please can you give me an overview of the airport and the thoughts behind the design?
Red Sea International Airport is a full-scale, boutique airport built to handle all sizes of aircraft, from private jets to the Airbus A380. It will also be the only airport in the region with a dedicated runway for seaplanes.
The design concept, developed by globally renowned architectural firm Foster + Partners, was to create an iconic landmark that will give our guests an overwhelmingly positive first impression when they arrive and a lasting memory when they depart. The gracefully curving roof of the main terminal building is inspired by sand dunes, and it blends with the nature and the spirit of the site. The landscaping around the terminal recreates the feeling of the local wadis (creeks) and oasis. The special ambience inside the terminal is achieved with the use of natural materials such as stone and wood and with loose furniture rather than typical commercial airport seating.
RSI embodies the same sustainability ethos as each of the resorts that we’re developing at our flagship destinations, The Red Sea and Amaala. It will be powered exclusively by renewable energy once it’s fully operational. Its innovative design includes natural ventilation and shading areas to minimize the need for air conditioning. Its structure in the form of five mini-terminals, or pods, will allow areas to be closed during quieter periods to conserve energy. The airport will make maximum use of natural daylight to reduce artificial lighting requirements, and its main terminal building and welcome center at arrivals will be LEED gold certified.
2. Was it purely a Foster + Partners design, or did they work closely with you?
The Foster + Partners team worked closely with us to understand our vision and values for the design. F+P presented a series of potential themes, and our Board of Directors selected the final concept, taking into account factors such as function, form and sustainability inherent in the design, construction and operation of the airport.
3. When did the foundations get laid? And what were the reasons behind the strategically picked location?
The Red Sea destination is some two hours’ drive from the nearest international airports at Yanbu and Al Ula, so Red Sea International Airport will bring domestic and international guests to our very doorstep. RSI was deliberately located about 20km from environmentally sensitive lagoons and islands -- home to precious mangroves and coral reefs --- on an open plain situated between coastal dunes and mountains. We wanted the airport to be close enough to minimize guest journeys while at the same time avoid any nuisance from flight paths.
We broke ground in September 2020 for construction of the runway, taxiways and aprons. We completed excavations for the main terminal building in January 2022, before awarding contracts for delivery of the terminal and auxiliary facilities.
4. When is the airport expected to be up and running for visitors? And how many visitors are you looking at being able to handle/ accommodate?
We are on track to open the airport this summer. Once completed, RSI will accommodate up to 1 million arriving passengers each year, with capacity to serve 900 passengers an hour. This annual number is limited not by the scale of the airport but by our commitment to cap visitor numbers at our destinations to mitigate the potential impact of over-tourism on our natural environment.
5. The virtual control tower is Saudi Arabia’s first ever. How did this get decided, and who is providing the high-level camera technology?
We worked closely with Saudi Air Navigation Services (SANS) to select the appropriate technology for air traffic control. Global experience and expertise in virtual control towers have reached a level of maturity, reliability, and cost-effectiveness. We decided, therefore, that RSI’s remote location, together with our projections for initially modest traffic volumes and limited aircraft types, provided a strong case for us to become one of the Kingdom’s early adopters of virtual control towers. SANS aims to roll out a similar approach at other remote airports in the country.
Due to the critical importance of uninterrupted operations at RSI, our air traffic controllers will run the remote tower from a nearby control room. They will also run a mobile tower situated close to the mast-mounted cameras. Eventually,
the mobile tower will be removed, leaving only the virtual control tower. INDRA of Spain is providing the camera technology; they already provide air-traffic-control equipment and air-traffic-management systems elsewhere in the Kingdom.
6. Has the development stayed on track, with all sections completed on time?
We have had some challenges during the construction phase, largely as a result of COVID, but with the dedication and hard work of our staff and contractors, we were able to mitigate any impacts. We made our first take-offs and landings on the 3.7km main runway in the third quarter of 2022. We are poised to complete development on schedule, and we look forward to welcoming our first passengers this year.
7. What will the airport offer its visitors which is unique to other airports? What will make the passenger experience so good?
Our commitment to regenerative tourism will be evident from the moment arriving passengers step off their aircraft. Instead of entering the terminal building through conventional air bridges, they will walk through lush, landscaped gardens that act as a thermal buffer between the interior of the terminal building and the outdoors.
A unique feature of the terminal building is its distinctive pods, which are designed to give passengers a more intimate experience than they would get at a typical airport. Passengers arriving at RSI on commercial jets will feel as if they are stepping into a luxury hospitality resort. One of the terminal’s pods will
be reserved exclusively for private jets, and passengers who use it will experience a whole new level of comfort and service.
We believe that RSI is the only airport in the world that will run 100% on renewable energy through the night as well as during the day. A few other airports, in India and the U.S., for example, can operate on renewables in daylight but must then draw power from a grid to operate at night. RSI is completely different. It will be off the grid 24/7, like everything else at The Red Sea.
Also, thanks to our seamless baggage-handling technology, guests arriving at RSI won’t need to touch their bags until reaching their hotel rooms. This technology will minimize the time they need to spend at the airport, and they won’t have to wait at baggage carousels. Later, when their stay is over, a smart check-in and baggage transfer facility will let our guests maximise their time at the resorts and arrive at the airport at their chosen time before departure.
In fact, we aim for the airport’s overall level of service to exceed the best rating now available under the framework defined by IATA, the world governing body for airlines.
8. What work will be done around the airport operations to enhance experience?
We are customizing services to enhance our guests’ experience upon arrival. I already mentioned our smart technology for handling luggage. We’re also putting more staff on the ground to assist passengers and promote a level of service that goes well beyond industry norms, for example, to shorten processing times at each stage in the passenger’s journey through RSI.
We’re working with Saudi Arabia’s General Authority of Civil Aviation (GACA) to test new technologies that
would make it easier for passengers to arrive at and depart from the airport. One example is ‘Smart Gates,’ possibly using biometric scanners, which aren’t in use anywhere else in the Kingdom.
To monitor RSI’s performance in catering to our guests, we have adopted ACI World’s Airport Service Quality standard, a global benchmark for gauging passenger experience. The results are widely publicized and can be a unique selling point for RSI. We will also use other industry benchmarking tools such as Skytrax to strengthen RSI’s position and reputation. Internally, we are developing a unique set of key performance indicators to be embraced by daa International, RSI’s operator, as well as our other airport stakeholders.
9. The airport will run its very own seaplane service. How successful do you think this will be?
We have high expectations for our seaplane business. It’s the first of its kind in Saudi Arabia, and it will be integral to the passenger experience at RSI. Our seaplanes are the optimal way for guest arriving at the airport to reach our many island resorts. We took delivery of our first seaplane in March, and we plan eventually to operate a fleet of more than 20 of these aircraft. By 2030, we expect to operate 10,000 seaplane flights per year.
Our seaplanes will have customized interiors similar to the interior of a luxury private jet. For example, our Cessna Grand Caravan aircraft will seat
6-8 passengers in a customized business-class configuration. They will enable us to offer seaplane flights for less than half the price, on average, of the Maldives, which operate an economy- class configuration with 12-15 seats.
As I noted, we will operate a dedicated seaplane terminal at RSI once the airport is fully operational. And we are designing flight paths so that our seaplanes will avoid flying over guest accommodations as well as sensitive natural habitats for birds, turtles and other wildlife. 10. Delivering a seamless experience for your passengers will be a priority. How will this be offered, and how will security be worked with to maximise this?
Our smart luggage-handling system will track guests’ bags at every stage of the journey between RSI and the resorts. This includes all transfers to and from seaplanes, boats and electric vehicles. I mentioned earlier that our arriving guests won’t need to touch their luggage until it reaches their hotel rooms, and departing guests can check in their luggage at their hotel and not have to bother with it again until their flight reaches its destination.
Cybersecurity will safeguard these operations and uses of data and will optimize the guest experience. For example, outbound guests will be able to track their bags and know when their bags will reach the airport. We will align operations relating to the passenger/luggage journey with the Kingdom’s National Civil Aviation Security Program, and we are discussing the unique security details with GACA to secure its approval.
11. We talk a lot about the passenger experience, but how will you ensure a good experience for your employees?
Our employees will enjoy many of the same comforts and conveniences as our guests. They will live at Turtle Bay, our ocean-front community. Turtle Bay has LEED-certified facilities and ample shopping and leisure options to ensure a positive experience for people living there. The setting is idyllic, with palm trees, a pristine beach and blue skies giving Turtle Bay a resort-like vibe of its own.
Our staff members will also be able to use the same airport facilities as our guests. We provide a monthly travel allowance for employees who need to fly from The Red Sea to other places in the Kingdom.
12 .Baggage handling is a crucial component of air travel. Will your airport be implementing automated baggage systems, RFID tracking and real time data analytics?
The surge in baggage-handling mishaps at many airports in the world last summer reminded us all of just how important it is for us to get this detail right at RSI. We will deploy technologies that enable us to go beyond IATA Resolution 753 – the international standard for tracking bags between airports. Our technology will allow for the seamless handling of baggage arriving at RSI -- from airport to ground transportation to seaplane and finally to each guest’s hotel. This has not been done in a single, integrated flow of information anywhere else in the world.
Our technology will ensure that guests can track their bags if they choose to; we will either push notifications to the guest via SMS or email, or we will invite guests to access The Red Sea app to track their bags. The point is to reassure our guests by providing traceability and not to bombard them with information.
We will use bar-code scanning ability all through the baggage-handling process, at various touchpoints. The scanning will be done automatically, and we will use real-time data analytics. Our baggage-handling system will be operational at the multi-use air taxi terminal from Day One.
13. What company is providing your airport with the baggage handling system?
We are now in the final stages of selecting our preferred partner to deliver the necessary hardware and software. We should be able to announce our decision shortly.
14. Staff roles are very important to every company. What role does training and recruitment play at the airport?
Employee recruitment can be a challenge because operating an airport is a highly specialized business. But our recruitment experience has been smooth overall because we’re finding that so many Saudis want to work with us. Aviation plays an important part in Saudi Arabia’s Vision 2030 strategy to diversify the economy, and this contributes to the enthusiasm we see in our local job applicants.
Our training is extensive, especially for customer-facing roles. For example, we enrolled 125 students in a two-year, diploma-level training program in airport operations delivered by The Saudi Academy of Civil Aviation and King Abdulaziz University. We designed the curriculum ourselves, with help from our airport operator daa International. These students will be ready to join the airport team by mid-June of this year.
In addition, we’ve taken on board a lot of young Saudis who have joined us as members of our Elite Graduate Program from among top university graduates.
15. What are the plans for an air taxi terminal? How will that run in parallel with seaplane operations?
We are building an air taxi terminal near our main terminal, and the two facilities’ elegant architectural styles complement each other. As our first hotels open in 2023 and 2024, the air taxi terminal will handle seaplanes as well as commercial passenger planes and private jets. The RSI main terminal is planned to open at the end of 2024, and our air taxi terminal will shift to handling seaplane transfers exclusively.
16. How do you better the environment? Do you have strategies in place to reduce your carbon footprint?
Our airport prioritizes people and planet, just like our resorts and all our other facilities. It embodies Red Sea Global’s ethos of regenerative tourism and responsible development. For example, RSI will operate solely on renewable energy, 24 hours a day. It will almost certainly be the only airport in the world to do so.
We’ve committed to achieving net zero carbon emissions at RSI by 2030. In fact, we hope for RSI to be the first airport in the region to earn this distinction. Operationally, we require all service providers at the airport to report on their emissions and draw up strategies to reduce and offset them to achieve net zero emissions. This is important because aviation
alone causes around 17% of total travel carbon emissions, according to the World Travel & Tourism Council.
By 2025 or 2026, RSI aims to achieve Level 4 status of carbon accreditation as certified by Airports Council International. Level 4 is one of the highest levels of carbon-emissions management. We are also working with ACI to create a new and higher standard -- Level 5, for ‘net zero’ emissions – by 2030.
Separately, we will seek to obtain ISO 55001 Life Cycle Asset Care accreditation by 2027, after RSI’s first two years of full operations.
All equipment at RSI will be powered by electricity where the technology exists. We’ve purchased electrical ground service equipment, despite significant challenges and limited availability, as proof of our continued commitment to sustainability.
RSI’s main terminal building is organized into five mini-terminals, or pods, allowing areas to be closed in quieter periods to prevent energy waste. We’ve eliminated the need for air-conditioned air bridges, which connect to planes at most airports. Instead, passengers arriving at RSI will enter the main terminal building through landscaped gardens that provide a thermal buffer between the outside and the terminal’s interior.
RSI’s main terminal building will be LEED gold certified, and we are investing in the latest environmental monitoring technology to ensure that the airport’s impact on the environment is scrutinized and addressed.
RSI will also supply planes with Sustainable Aviation Fuel (SAF). RSG plans to be at the forefront of SAF in the country – we aim to be Saudi Arabia’s first airport to provide SAF. We are currently working with GACA to introduce the Kingdom’s first emissions charge to encourage airlines to operate the most environmentally friendly aircraft
possible.
Also, our seaplanes will only operate from 6:00 a.m. to 6:00 p.m. to mitigate noise pollution at night.
17. What about safety? How important is this to your airport, and how is it managed?
Aviation safety and security are utmost priorities for the Kingdom. RSI adheres to regulations set by the General Authority of Civil Aviation and the National Civil Aviation Security Program. GACA must give its approval for RSI’s safety/ security manuals, concept of operations, safety management systems and airport security program.
GACA will also conduct rigorous inspections at RSI, with a focus on safety and security, before issuing an Aerodrome Certificate,
which is renewable every three years. Going forward, RSI will perform regular inspections of its own to ensure that the airport, its staff and its diverse stakeholders maintain our strict standards for safety and security across the RSI site.
18. Do you have a partnership in place with a Saudi Airline carrier? And do you have confirmation of a local seaplane operator?
We are currently in talks with a Saudi carrier, and we expect to announce a partnership soon. As I mentioned earlier, we are operating our own seaplane business.
19. What do the first 1-2 years look like for the airport?
RSI will have a gradual soft opening, with passengers arriving initially at our air taxi terminal. This terminal’s smaller setting will make for a more intimate passenger experience for our first guests. RSI’s seamless baggage handling system will operate from Day One, whisking each arriving passenger’s luggage from the airport directly to his or her hotel room – and then back again, just as seamlessly, when they depart. As we build up the main terminal, we are getting ready to provide all the amenities there that our discriminating passengers will expect.
SAUDIA CARGO
1.Please can you give me a brief of where you started and how you got to where you are today?
• Throughout my journey, I have had the privilege of working in various key markets, including Europe, Asia, and the Middle East, and in countries such as Denmark, Germany, Sweden, the UK, PRC, Thailand, and the Kingdom of Saudi Arabia; with a career spanning over 30 years in global airlines, and Logistics industry.
• Previously, I had the honor of being a member of the Danish Transport Ministry’s Think Tank on Transportation and serving as an external lecturer and member of the Advisory Board of The Copenhagen Business School (CBS).
• Currently, I serve as the Chief Executive Officer of Saudia Cargo, a position I was honored to be appointed to in 2021. Prior to my role as CEO, I had the opportunity to contribute as the Chief Cargo Officer for 4 years at the company. Additionally, I have the privilege of being the
Chairperson of the SkyTeam Cargo Executive Board, where I was re-elected for a second term in 2022.
I am dedicated to driving innovation, excellence, and growth in Saudia Cargo. With my experience and commitment to delivering results, I am excited about the future and the opportunities that lie ahead for Saudia Cargo and the industry and Saudi Arabia.
2. Please give me an overview of Saudia Cargo, when did it all begin.
Saudia Cargo is a leading national cargo carrier with its hub in the Kingdom of Saudi Arabia. Uniquely positioned leveraging the country’s strategic location, connecting the East and the West, it’s an efficient air bridge between continents. For more than seven decades, Saudia Cargo has been one of the world’s most dynamic cargo carriers, time-tested, innovative, and agile.
Saudia Airline purchased its first Bristol aircraft in 1949 to transport Cargo. Saudi Cargo has its own fleet of modern long-haul freighters apart from access to the belly capacity of SAUDIA, which flies to more than 125 destinations worldwide.
As a part of the Saudia Group, Saudia Cargo operates as an asset-light combination carrier, leveraging the assets and services of our sister companies while being an integral revenue driver for the Group.
We are proud to have received numerous accolades in recent years, which exemplify our commitment to excellence and our continuous focus on our employees.
Saudia Cargo remains a reliable business and humanitarian partner. A member of SkyTeam Cargo, the largest alliance of cargo carriers with a network that expands to over 800 destinations globally. Ensuring the uninterrupted flow of goods utilizing state-of-the-art facilities which facilitate the transport of all types of cargo, from high-value shipments, e-commerce, pharmaceuticals and highly sensitive vaccines, dangerous goods, and perishables.
• Over the past 8 years, our experienced Board and Management Team have worked tirelessly to improve our route network, modernizing our Fleet, enhancing our product and solution offerings to serve dynamic customer needs. Through these efforts, we have become a top-quality, reliable air cargo carrier with market-leading on-time performance (OTP) above 90%.
3. COVID-19 had a significant impact on the aviation sector, what strategies did you implement to make sure you saw it through?
Sector Context:
• Air cargo operators have performed well during the COVID-19 pandemic compared to other parts of the aviation industry.
• The growth of e-commerce is increasing the demand for air cargo capacity, which is likely to have a long-term impact on the air cargo industry. According to IBM, the pandemic has hastened the global transition to e-commerce by as many as five years.
• Airline companies that can adapt their business models and take advantage of this growing sector of the market are likely to benefit from increased demand for air freight services. As such, we have been heavily focused on the growth of e-commerce as well as essential for business and consumer Air Cargo products such as pharma and perishables.
• Digitalization is transforming the air freight industry, with companies using technologies such as blockchain and artificial intelligence (AI) to improve supply chain visibility and efficiency.
Our strategies:
• To ensure our resilience and success, we implemented various strategies. Firstly, we demonstrated agility and adaptability to meet the everchanging needs of our customers during times of uncertainty. We also made the decision to use passenger aircraft as freighters to limit
disruptions in receiving shipments. Despite shifts in the global supply chain landscape, we remained committed to delivering value and forged strong partnerships with our customers. This approach enabled us to navigate through change and uncertainty successfully.
• We also focused on digitalization and committed to providing innovative solutions that enhance our operations and ultimately benefit our customers. That’s why we are proud to announce the successful implementation of our digital platform, which has revolutionized the way we monitor cargo on-time performance. With this dashboard, we can now visualize and aggregate data from various sources in real-time, allowing us to gain valuable insights into historical trends and actionable data. We can measure the performance of import and export shipments, as well OTP for our freighters, and identify both controllable and non-controllable delays.
• We are also working closely with supply chain stakeholders and
its booking platform partners, WebCargo by Freightos and Cargospot by CHAMP, to promote a paperless transformation. We achieved 90% e-AWBs, as part of our digitalization and sustainability transformation.
• In the past year Saudia Cargo made key partnerships with Revenue Technology Services (RTS) and the Cargo One platform. These collaborations have provided crucial business insights, optimized cargo capacities, and offered real-time dynamic pricing to customers, enhancing the overall experience and efficiency of cargo operations now and in the future.
• Amid the pandemic, we played a crucial role in delivering vaccines and vital goods globally. The growing demand for air cargo services, particularly in e-commerce, propelled our partnerships with giants like Cianiao the logistics arm of Alibaba, we achieved remarkable growth in e-commerce, witnessing a 30% increase in 2021 and remained consistent throughout 2021 to 2022. The partnership includes operating numerous weekly flights from Hong Kong to Riyadh and to Liege.
4. Where is the company now in terms of performance?
• Growth in world merchandise exports is expected to slow marginally this year, to 2.2% this year, from 2.3% in 2022. This indicates that the air cargo industry may continue to be challenged by soft demand in 2023.
• Our growth remains with penetrate our existing markets like China, our courier and e-commerce business. We continue to expand our international air freight network and ease our business processes and access new
suppliers, and actively pursue opportunities in new markets.
• Being part of the Sky Team Cargo alliance, the biggest Cargo alliance globally bringing together 11 members representing 20% of global air cargo shipments and extensive worldwide network hence: access to more than 800+ destinations globally. This enables members of this alliance to capitalize on interline agreements which further expand the reach of cargo, efficiently and within the highest standards across the globe and within 24 hours.
5. What work did you do around the company’s operations, enhancing experience, security and working with your stakeholders to ensure you could deliver a seamless experience for your customers?
• It is crucial to continue to innovate and evolve to meet the changing needs of our customers. We focus our customer’s needs through continuous communication, listening, and addressing their requirements. The changes in the market expect us to focus more on understanding the behaviour of our customers, and we need to adapt accordingly.
• We believe that the digitalization of our operations is a success story in the making, and we are excited to continue leveraging this innovative technology to develop our business and provide distinguished service to our customers.
• At Saudia Cargo, we provide our customers with uninterrupted service, guided by our core values, mission, and vision. As a leading global air cargo carrier, we strive to deliver customized solutions tailored to the unique needs of our clients. Among these are specialized services that support E-commerce businesses, state-of-the-art temperature-controlled facilities for the transportation of pharmaceuticals and perishables such as fresh flowers, as well as advanced capabilities in shipping hazardous/dangerous cargoes.
6. We talk a lot about the customers experience but how do you ensure a good experience for your employees?
• The objective is to create an environment where people leadership thriving and see themselves as part of this family. It is also very rewarding to empower employees and make them understand how relevant they are and how they can make a difference on a grand scale and understanding that we are so much more than a cargo business or moving boxes. Saudia Cargo is relentlessly working towards our clear purpose with the grand ambition of helping societies, businesses, and passions.
• Our company culture takes an employee-first approach and prioritizing our employees and their personal well-being and professional growth is extremely vital to us. Our teams across every aspect of our operations work very hard to make sure our customers receive the very best experience with us. That’s why we are dedicated to making our employees feel valued by creating a prosperous environment for them by investing in training and mentoring programs that support their development. We are proud to say that these efforts resulted in Saudia Cargo being awarded the ‘Best Places to Work’ certification in 2022.
7. Staff roles are very important to every company, what role does training and recruitment play at the airport?
• The foundation of an asset-light company is undoubtedly in its people. To ensure we recruit and retain the best talent we are continuously investing in our people as part of our ongoing transformation.
• Over the years, we have trained a very young workforce with good understanding of the industry. We are constantly investing in training, hiring
directly from universities, and have also implemented different training programs to grow people skills.
8. To ensure quality of the highest standards what measures have been taken?
• Our pursuit of excellence extends to pursing the quality of the highest standards. We are actively working towards attaining certification in ISO 22301 Business Continuity Management System, ISO 31000 Enterprise Risk Management, and ISO 37301:2021 Compliance Management Systems.
• These certifications and the pursual of the CEIV from IATA, which is under progress, validate our dedication to maintaining the highest standards of operational resilience, risk management, compliance, and unwavering dedication to exceeding industry standards and benchmarks.
9. How do you better the environment? Do you have strategies in place to reduce your carbon footprint?
• In terms of sustainability, Saudia Cargo is fully aligned with the goal set by the International Air Transport Association (IATA) to achieve net zero emissions by 2050. We actively implement sustainable practices across all aspects of our operations, in line with the objectives of the Saudi Green Initiative—a crucial component of Saudi Vision 2030.
• As part of our sustainability journey, we collaborate closely with customers and partners to develop innovative solutions aligned with our objectives. By pooling our expertise and resources, we address complex challenges and achieve sustainability goals more effectively. We also actively participate in industry organizations like SkyTeam Cargo and IATA to drive sustainability initiatives.
• In terms of asset utilization, Saudia Cargo has reached an all-time high and is approaching the top 10 in the world for block-hour utilization of freighters. We prioritize education and better planning to limit carbon emissions, reducing fuel intake through initiatives like weight limitations on aircraft. By successfully reducing the volume of trucking, we have improved efficiency and profitability while decreasing CO2 emissions.
• We invest in technology and digitization to optimize fuel consumption and CO2 emissions. Our fleet incorporates reduced-weight unit load devices (ULDs) to minimize fuel burn, and we are transitioning from conventional vehicles to electric trucks to reduce trucking emissions.
We aim to reduce fuel consumption by over 20% by 2027 compared to current levels. This reduction will contribute significantly to minimizing our environmental impact.
• In the next three years, we plan with our partners to run our trucks in Europe on sustainable fuels, further decreasing our carbon footprint. We also prioritize lightweight containers to minimize unnecessary weight and fuel consumption.
• While we are confident that the air cargo industry will reach its zeroemission targets by 2050, we firmly believe in acting now rather than waiting for that timeline.
10. Supply chain is very important to any successful business, what relationship do you have with your suppliers and other stakeholders? How is this maintained?
• Supply chain diversification is becoming increasingly popular as companies seek to reduce costs, mitigate risks, and simplify supply chain management. This is leading to an increase in regional air cargo traffic. The future of air freight looks promising, with a surge in demand for air freight raising aviation’s outlook. However, there are also short-term hurdles that need to be overcome.
• Air transport is vital for the modern economy. It provides the city-pair connections that serve as virtual bridges supporting the flows of goods and people between markets. As the only rapid global transportation network, air transport facilitates links between businesses, governments, and people enabling world trade, investment, tourism, and travel, among other key economic activities. Increased connectivity drives improved economic outcomes for countries and communities.
• The COVID-19 pandemic has highlighted the importance of supply chain diversification, with companies seeking to reduce costs, mitigate risks, and simplify supply chain management. This has led to an increase in regional air cargo traffic.
• Saudi Cargo will stimulate and grow import and re-export in Saudi Arabia, nonetheless, aims to utilize the country’s future hub system which will offer stronger transit with higher demand and cross-trade opportunities. Recently Saudi Arabia opened a “Free Zone” at Riyadh Airport as custom –bonded area. This free zone will make it easier to re-export cargo to neighbouring countries. In addition, Sea-to-Air corridors are expected to grow and increase direct import volumes. All this will help serve air fright strategic transit destinations, and east-west connectivity.
• We at Saudia Cargo together with our partners are consistently working on supporting
infrastructure development in the Kingdom through our hubs at existing local airports and newly developed airports like the Red Sea Airport, cargo facilities, expanding our offering in new markets to increase our reach, frequency, and capacity, forging new strategic partnerships that support this endeavour, and ensuring that our services meet the highest standards of speed and reliability.
Excelling in stakeholder collaboration is a cornerstone of being an asset light cargo operator and puts Saudia Cargo in a strong position to push a sustainable agenda as well. Our stakeholders consist of multiple entities from our customers to partners, regulators, and government bodies. Engaging with stakeholders is fundamental to the success of the industry and we actively seek out dynamic means of collaboration.
Establishing strong relationships with government entities, regulators, and partners is key to helping us collectively contribute towards effectively growing the sector as well as knowledge sharing and finding solutions to issues faced by the industry. Additionally, our values and objectives strongly align with the vision of the Kingdom of Saudia Arabia particularly that of Vision 2030 and the Saudi Green initiative.
We have a customer-first approach and ensure that we listen to the needs and demands of our customers to tailor our services accordingly to go beyond their expectations.
11. What about safety, how important is this to Saudi Cargo and how is it managed?
Aviation is a sensitive and complex business where safety is the utmost priority for Saudi Cargo because there are lives involved in every operation. It’s managed by developing, implementing, and maintaining a comprehensive Safety Management System.
Complying with national and international regulations such as Civil Aviation and IATA (International Air Transport Association) is crucial.
We monitor all work-related activities to ensure the well-being of our employees and to bring quality services to our customers.
In addition, we adopt and continually Promote Awareness which fosters safe practices and manages safety challenges.
Moreover, we continue to encourage effective Safety Reporting Culture and regular communications throughout the organization.
12. How competitive is the marketplace currently and how challenging is it to maintain market position?
The marketplace is highly competitive and maintaining market position requires strategic decision-making and adaptability. Saudia Cargo focuses on a growth journey that prioritizes addressing customer needs and profitability while meeting the Kingdom’s aviation goals.
By strategically increasing fleet capacity, Saudia Cargo aims to maintain or slightly increase market share while improving our margins.
The company is uniquely positioned to target strategic routes, rapidly developing markets, customer trends like e-commerce, and high-yield products such as pharmaceuticals. By supporting the growth of the Kingdom of Saudi Arabia as the national carrier, Saudia Cargo aims to capture additional import market share and increase transit flows.
13. What does the future hold for Saudi Cargo?
• Situated in the heart of the world, we promise an unprecedented agility, keeping the needs of our customers at the heart of our service and solutions. Our vision is to be a global air cargo carrier recognized for delivering customized solutions for a life uninterrupted.
• We will continue to increase capacity by adding access to additional belly and new freighters as we strive to meet the demand for line haul air cargo services to the Kingdom and beyond, for this and other regions. This provides us with a tremendous opportunity to serve our customers to new destinations, and I have no doubt that with our hard work and dedication, we will continue to lead the way in the air cargo industry.
• We are also signing with the largest e-comm players and the terminal expansion in parallel will also support to broaden Saudia Cargo’s reach. Finally, we are also focused on building a strong and resilient digital infrastructure with technology at heart.
• China is a priority for Saudia Cargo, already one of top Saudi Arabia´s key trading partners, and there are a lot of prospects on both sides to explore further partnership opportunities. Saudia Cargo is wellpositioned to support this growth and offers seamless and efficient cargo connections between China and the Middle East, Africa, Europe, and America.
• Moving forward, we remain dedicated to empowering our people, collaborating with customers and partners, and providing innovative solutions. As we continue to serve communities globally, we take pride in our rapid growth as a major international liner and our contribution to Saudi Arabia’s mission of becoming a vital global logistics hub. We look forward to seizing further opportunities, delivering on our promises with efficiency, diligence, and speed.
HEATHROW AIRPORT
Navigating the Future from a CEO’s Perspective
“We’re at a crossroads in aviation. We need to make sure that we’re building back better, and that means investing in sustainable infrastructure,” he stated in a recent interview.”
CARBON NEUTRAL
Heathrow Airport: Navigating the Future from a CEO’s Perspective
Heathrow Airport is one of the world’s busiest airports, serving as a gateway to London and connecting passengers to various destinations worldwide. As the airport looks to navigate the future, CEO John Holland-Kaye has shared his perspective on the challenges and opportunities that lie ahead.
According to Holland-Kaye, the aviation industry is facing a critical moment
in its history. “We’re at a crossroads in aviation. We need to make sure that we’re building back better, and that means investing in sustainable infrastructure,” he stated in a recent interview. This sentiment is echoed in the airport’s plans to become a carbon-neutral airport by 2030, as part of its commitment to reducing the impact of aviation on the environment.
However, the road to sustainability is not an easy one. Holland-Kaye acknowledges that the aviation industry is facing significant challenges in reducing its carbon footprint while still meeting the growing demand for air travel. “We need to make sure that we’re not just
reducing emissions, but we’re also growing the economy and creating jobs,” he emphasized.
To achieve this balance, Heathrow Airport is investing in new technologies and initiatives to reduce its carbon emissions. This includes the use of electric and hybrid vehicles, as well as the development of sustainable aviation fuels. The airport is also exploring the use of carbon capture and storage technology, which would capture carbon emissions from aircraft and store them underground.
Despite the challenges, Holland-Kaye remains optimistic about the future of Heathrow Airport. “We have a unique opportunity to shape the future of aviation, and we’re committed to doing that in a sustainable way,” he stated. “We’re confident that we can emerge from this stronger and more resilient than ever before.”
Heathrow Airport’s
Current Projects: Paving the Way for a Sustainable Future
Heathrow Airport is currently undergoing several projects that aim to transform the airport into a more sustainable and efficient hub for air travel. These initiatives are part of the airport’s commitment to becoming a carbon-neutral airport by 2030 and to reducing the impact of aviation on the environment. Let’s take a closer look at some of the current projects taking place at Heathrow Airport.
1. Expansion of Terminal 2
Heathrow Airport is currently expanding Terminal 2, also known as the Queen’s Terminal, to accommodate more passengers and provide a better travel experience. The expansion includes the construction of a new arrival’s facility, additional check-in desks, and a new security area. The expanded terminal will also feature more shops and restaurants, as well as improved public transport connections.
The expansion of Terminal 2 is designed to be sustainable, with the use of energy-efficient technologies and the incorporation of natural light to reduce energy consumption. The terminal will also feature a green roof, which will help to reduce rainwater runoff and provide habitat for local wildlife.
2. Sustainable Aviation Fuel
Heathrow Airport is committed to reducing its carbon emissions, and one of the ways it is doing this is through the use of sustainable aviation fuel (SAF). SAF is a low-carbon alternative to traditional jet fuel, made from sustainable feedstocks such as waste materials and crops that do not compete with food production.
Heathrow Airport has partnered with several airlines to increase the use of SAF at the airport. The airport also recently announced the construction of a
new SAF plant, which will produce enough fuel to power all of the flights departing from the airport from 2025.
3. Remote Air Traffic Control Tower Heathrow Airport is set to become the first airport in the UK to use a remote air traffic control tower. The tower will be located in a facility in Swanwick, Hampshire, and will use cameras and sensors to provide a 360-degree view of the airport. Air traffic controllers will be able to monitor the airport and communicate with pilots using highdefinition video and audio feeds.
The remote air traffic control tower is designed to be more efficient and cost-effective than a traditional tower, as it requires less physical infrastructure at the airport. The tower will also reduce the airport’s carbon footprint, as it will require less energy to operate.
Pascall + Watson is an architecture and design firm that has been instrumental in helping Heathrow Airport achieve success in various projects. The firm has worked on several projects at the airport, including the expansion of Terminal 2 and the design of new lounges and facilities.
One of the key ways in which Pascall + Watson has helped Heathrow Airport achieve success is through its expertise in sustainable design. The firm has a strong track record of designing buildings that are energy-efficient and environmentally friendly. For example, in the expansion of Terminal 2, Pascall + Watson incorporated features such as natural light, green roofs,
and energy-efficient technologies to reduce the energy consumption of the building. These design features not only reduce the airport’s environmental impact but also result in cost savings for the airport in the long term.
Another area in which Pascall + Watson has helped Heathrow Airport achieve success is in the design of passenger facilities. The firm has designed new lounges, restaurants, and other amenities that provide a high-quality experience for passengers. These facilities are not only aesthetically pleasing but also functional and efficient, ensuring that passengers have a smooth and enjoyable travel experience.
Additionally, Pascall + Watson has worked closely with Heathrow Airport to ensure that all designs meet the highest standards of safety and security. The firm has a deep understanding of the complex regulatory requirements and has been able to design buildings and facilities that meet or exceed these requirements while still achieving the airport’s goals in terms of sustainability and passenger experience.
Pascall + Watson has played a significant role in helping Heathrow Airport achieve success in various projects. The firm’s expertise in sustainable design, passenger facilities, and safety and security has been essential in creating a world-class airport that is both efficient and environmentally friendly.
In conclusion, Heathrow Airport’s current projects are paving the way for a more sustainable and efficient future for air travel. With the expansion of Terminal 2, the use of sustainable aviation fuel, and the implementation of a remote air traffic control tower, the airport is demonstrating its commitment to reducing its impact on the environment while continuing to provide a world-class travel experience for passengers. As John Holland-Kaye, CEO of Heathrow Airport, stated, “We are determined to lead the way in sustainable aviation and to play our part in creating a greener future for generations to come.”
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For more than 65 years Pascall+Watson have worked on some of the most prestigious and time critical aviation schemes across the World’s leading airports, including London Heathrow.
World-class architectural solutions that drive growth in the aviation sector.
Matthew Butters Aviation Director
projects designed and delivered in 70 countries world-wide.
As a new era in aviation approaches, our airport planning team continue to provide strategic and sustainable solutions that respond flexibly to the evolution of the aviation industry, whilst delivering the passenger terminal of the future.
Pascall+Watson excel in airport planning with unparalleled expertise built over more than 65 years. Our world-class airport planning solutions drive growth in the aviation sector.
Our exceptional international teams deliver innovative and sustainable designs that facilitate enhanced passenger experiences, operational efficiency, and environmental responsibility.
Our airport architecture is setting industry standards and revolutionising the realm of air travel, and our expertise is trusted by the world’s leading airports for transforming their aviation infrastructure and shaping the sustainable future of airports worldwide.
AIRPORT
Ambitious Expansion Plans GATWICK
“Ultimately, the expansion of Gatwick Airport is a positive development for the UK.”
POSITIVE DEVELOPMENT
Ambitious Expansion Plans
Gatwick Airport is one of the busiest airports in the United Kingdom, serving millions of passengers every year. Located in West Sussex, it has been a hub for both leisure and business travel for decades. As the demand for air travel grows, Gatwick Airport has announced plans for a significant expansion of its facilities. In this editorial, we will examine the current state of Gatwick Airport, its expansion plans, and the thoughts of its CEO.
Gatwick Airport is currently the second busiest airport in the UK, behind Heathrow Airport. In 2019, it served 46.5 million passengers and facilitated over 280,000 flights. It has two terminals, North and South, and is home to a wide range of airlines, including British Airways, easyJet, and Ryanair. The airport is a vital part of the UK’s transport infrastructure, contributing billions of pounds to the economy and supporting thousands of jobs.
However, with demand for air travel expected to increase significantly in the coming decades, Gatwick Airport has announced plans for a significant expansion. The airport’s CEO, Stewart Wingate, has said that the expansion will help the airport to meet the needs of its passengers and provide a better experience for everyone who uses the airport.
The expansion plans include a new runway, terminal, and other facilities. The new runway will be built to the south of the existing runway and will allow for more flights to take off and land at the airport. The new terminal will be built to the west of the existing South Terminal and will be connected to it by an automated people mover. The new facilities will also include more parking, improved road and rail links, and a new hotel.
The expansion plans have been met with some criticism from local residents, who are concerned about the impact on the environment and the increased noise pollution that will come with more flights. However, the airport has said that it will work to minimize the impact on the environment and that the expansion will be carried out in a responsible and sustainable way.
In a recent interview with BBC News, Stewart Wingate spoke about the expansion plans and the importance of Gatwick Airport to the UK economy. He said, “We believe that our expansion plans are the right thing to do for the airport, for our passengers, and for the UK as a whole. Gatwick is a vital part of the UK’s transport infrastructure, and we need to ensure that it is able to meet the needs of passengers in the coming decades.”
He also addressed concerns about the impact of the expansion on
the environment, saying, “We take our responsibility to the environment very seriously, and we will work to minimize the impact of our expansion plans on the local area. We are committed to being a responsible and sustainable airport, and we will work with local residents and other stakeholders to ensure that our expansion plans are carried out in a way that is both responsible and sustainable.”
The expansion plans are expected to cost billions of pounds, and the airport has said that it will fund the project itself, without relying on government funding. The airport is confident that the expansion will be successful and will help to secure its position as one of the UK’s leading airports.
What role has Pascall + Watson played at the airport?
Pascall + Watson is an architectural firm that has played a significant role in the development of Gatwick Airport over the years. The firm has been involved in a number of projects at the airport, including the design of the South Terminal’s departure lounge in the 1990s and the redesign of both terminals’ security areas in the 2000s.
More recently, Pascall + Watson has been involved in the airport’s expansion plans. The firm was appointed in 2017 to design the new terminal that will be built to the west of the existing South Terminal. The new terminal will be connected to the existing South Terminal by an automated people mover.
Pascall + Watson’s design for the new terminal focuses on creating a modern, spacious, and efficient space that will provide a better experience for passengers. The terminal will feature a range of new facilities, including shops, restaurants, and lounges, as well as improved security and immigration areas.
The firm has also been involved in the design of the airport’s new baggage system, which will be capable of handling up to 4,250 bags per hour. The new system will be fully automated, reducing the need for manual handling and improving efficiency.
Overall, Pascall + Watson’s work at Gatwick Airport has been instrumental in shaping the airport’s development over the years. The firm’s designs have focused on creating modern, efficient spaces that provide a better experience for passengers, while also considering the airport’s unique challenges and requirements. As Gatwick Airport continues to expand and evolve, Pascall + Watson’s expertise and experience will undoubtedly continue to play an important role in its development.
In conclusion, Gatwick Airport’s expansion plans are ambitious, but they are also necessary. As demand for air travel continues to grow, the airport needs to be able to meet the needs of its passengers and provide a better experience for everyone who uses the airport. The expansion will also provide a significant boost to the UK economy, creating thousands of jobs and contributing billions of pounds to the economy.
However, it is important that the expansion is carried out in a responsible and sustainable way. The airport must work closely with local residents and other
stakeholders to ensure that the impact on the environment is minimized, and that the expansion is carried out in a way that is both responsible and sustainable.
As Stewart Wingate, the CEO of Gatwick Airport, has said, “We take our responsibility to the environment very seriously.” It is important that the airport sticks to this commitment and works closely with local residents to ensure that their concerns are heard and addressed.
Ultimately, the expansion of Gatwick Airport is a positive development for the UK. It will help to secure the airport’s position as a vital part of the UK’s transport infrastructure, and it will provide a significant boost to the economy.
However, it is important that the expansion is carried out in a way that is both responsible and sustainable, and that takes into account the needs and concerns of local residents.
As the expansion plans move forward, it will be important for the airport to continue to engage with local residents and other stakeholders, and to ensure that the impact on the environment is minimized.
If Gatwick Airport can achieve this, then the expansion will be a success, and the airport will continue to be a vital part of the UK’s transport infrastructure for many years to come.
For more than 65 years Pascall+Watson have worked on some of the most prestigious and time critical aviation schemes across the World’s leading airports, including London Gatwick.
World-class architectural solutions that drive growth in the aviation sector.
Matthew Butters Aviation Director
Aviation projects designed and delivered in 70 countries world-wide.
As a new era in aviation approaches, our airport planning team continue to provide strategic and sustainable solutions that respond flexibly to the evolution of the aviation industry, whilst delivering the passenger terminal of the future.
Pascall+Watson excel in airport planning with unparalleled expertise built over more than 65 years. Our world-class airport planning solutions drive growth in the aviation sector.
Our exceptional international teams deliver innovative and sustainable designs that facilitate enhanced passenger experiences, operational efficiency, and environmental responsibility.
Our airport architecture is setting industry standards and revolutionising the realm of air travel, and our expertise is trusted by the world’s leading airports for transforming their aviation infrastructure and shaping the sustainable future of airports worldwide.
MANCHESTER AIRPORT
A Beacon of Connectivity and Sustainability in the Aviation Industry
“ As we outline the key features of the Manchester Airport’s Transformation Programme, it is essential to examine how it addresses the challenges faced by the aviation industry, such as sustainability, digitalization, and infrastructure development”
MANCHESTER AIRPORT
A CORE FOCUS
The Manchester Airport’s Transformation Programme (MAN-TP) has emerged as a ground-breaking initiative that is revolutionizing the landscape of the aviation industry. With an investment of over £1 billion, this ambitious project aims to enhance the airport’s capacity, improve the passenger experience, and contribute to the region’s economic growth. The significance of this investment cannot be understated,
as it stands as a testament to Manchester Airport’s commitment to connecting the UK to the world and fostering global partnerships.
As we outline the key features of the Manchester Airport’s Transformation Programme, it is essential to examine how it addresses the challenges faced by the aviation industry, such as sustainability, digitalization, and infrastructure development. By diving deeper into these critical
aspects, we can better understand the transformative impact of the MAN-TP on the airport’s operations, passengers, and the broader community.
Sustainability: A Core Focus
In an era of growing environmental concerns, the aviation industry is under immense pressure to adopt sustainable practices and reduce its carbon footprint. The Manchester Airport’s Transformation Programme has taken this challenge head-on by integrating sustainability into
the project prioritizes waste reduction by promoting recycling and reusing materials during construction and operations.
By placing sustainability at the forefront of its strategy, the Manchester Airport’s Transformation Programme ensures that its growth aligns with global climate goals and sets a benchmark for other airports to follow.
Digitalization: Enhancing the Passenger Experience
The digital revolution has transformed the way we travel, with passengers expecting seamless and personalized experiences at every touchpoint. Recognizing this shift, the MAN-TP has taken significant steps to incorporate cutting-edge technologies and digital solutions to streamline the passenger journey.
One of the key digital initiatives under the Transformation Programme is the deployment of self-service technologies, such as automated check-in kiosks and biometric-enabled e-gates. These innovations not only reduce waiting times but also enable passengers to navigate the airport with minimal human intervention.
Furthermore, the Manchester Airport is investing in advanced data analytics and artificial intelligence to predict passenger flows and optimize resource allocation. By harnessing the power of data, the airport can better anticipate passenger needs, enhance operational efficiency, and deliver a superior travel experience.
Infrastructure Development: Building for the Future
its core strategy. This commitment to eco-friendly policies is evident in the project’s emphasis on reducing energy consumption, waste generation, and water usage.
The MAN-TP takes advantage of innovative technologies, such as LED lighting and intelligent building management systems, to minimize energy consumption. The airport is also expected to incorporate renewable energy sources like solar panels, further contributing to its green credentials. Moreover,
The Manchester Airport’s Transformation Programme has laid a strong foundation for future growth through significant infrastructure development. The project entails the construction of Terminal 2’s expansion, a new pier, and an elevated dual carriageway, among other enhancements. These developments will increase the airport’s capacity to accommodate over 35 million passengers annually by 2030, up from 27 million in 2021.
The expanded Terminal 2 is set to become the airport’s primary terminal, designed to offer a spacious and modern environment for passengers. The new facilities will feature additional check-in desks, security lanes, and baggage handling systems, ensuring faster processing times and a smoother experience for travellers.
Additionally, the investment in improved ground transport infrastructure, such as the elevated dual carriageway, will facilitate better access to the airport and alleviate congestion on surrounding roads. The integration of public transport
options, including Metrolink services and bus connections, will further enhance accessibility and promote the use of sustainable modes of transportation.
The infrastructure developments under the MAN-TP not only cater to the growing passenger demand but also ensure that the airport remains competitive in attracting major airlines and expanding its route network. By investing in world-class facilities, Manchester Airport strengthens its position as a global aviation hub and a catalyst for regional economic growth.
Pascall + Watson, a leading international architectural practice, has played a significant role in the Manchester Airport Transformation Programme. The project is a largescale, comprehensive transformation of the airport to enhance the passenger experience, improve operational efficiency, and increase capacity.
Some key contributions by Pascall + Watson to the MANTP include:
1. Terminal 2 extension: Pascall + Watson was involved in designing the extension of Terminal 2, which more than doubled its size. The new terminal features a spacious and modern design, with improved retail and dining options, as well as an enhanced security and immigration area.
2. Pier and link bridge design: Pascall + Watson designed the new pier and link bridge, which connects Terminal 2 to the new satellite facility. The pier and link bridge provide additional aircraft parking stands and gate facilities, improving the airport’s capacity and efficiency.
enhancements: Pascall + Watson contributed to the landscaping and public realm design, creating a more welcoming and attractive environment for passengers and visitors.
played an essential role in the Manchester Airport Transformation Programme, contributing to its design and execution, and helping to create a modern, efficient, and passenger-centred airport experience.
3. Multi-storey car park: The firm also designed a new multi-storey car park adjacent to Terminal 2, providing additional parking capacity for passengers.
4. Landscaping and public realm
design principles throughout the project, including energy-efficient technologies, natural lighting solutions, and environmentally friendly materials.
Overall, Pascall + Watson has
Economic Impact: Boosting the Regional Economy
The Manchester Airport’s Transformation Programme is not only about enhancing the airport’s capacity and
services but also about unlocking the potential for significant economic benefits for the region. The investment in the airport’s infrastructure is expected to create thousands of jobs, both during the construction phase and after completion.
Moreover, the improved connectivity and increased capacity will attract businesses and investments to the Greater Manchester area, providing a boost to the local economy. As a major international gateway, the airport plays a crucial role in driving tourism and contributing to the region’s overall economic development.
By expanding its capacity and enhancing its facilities, Manchester Airport can further solidify its position as an essential economic engine for the region, fostering growth and prosperity for the local community.
Conclusion: Manchester Airport’s Transformation Programme - A New Era for Aviation
By investing in cutting-edge technologies and world-class facilities, the MAN-TP elevates the passenger experience and ensures that Manchester Airport remains competitive in the global aviation market. Furthermore, the project’s positive economic impact on the region highlights the vital role that airports play in fostering growth and creating opportunities for local communities.
As we look forward to the completion of the Manchester Airport’s Transformation Programme, it is essential to recognize the lasting impact it will have on the airport, its passengers, and the broader community. By embracing innovation and sustainability, the MAN-TP paves the way for a new era in aviation, setting a precedent for future airport development projects worldwide.
The Manchester Airport’s Transformation Programme represents a bold and ambitious vision for the future of aviation in the UK. Through its commitment to sustainability, digitalization, and infrastructure development, the project sets a new benchmark for the industry, demonstrating that growth and environmental responsibility can go hand-in-hand.
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MANCHESTER
A Vision for the Future LONDON CITY AIRPORT
“The airport’s growth has been driven by our focus on delivering a seamless and efficient travel experience for our passengers,” says the MD of London City Airport. ”
In the heart of East London lies London City Airport (LCY), a critical component of the UK’s aviation industry. Established in 1987, it has transformed from an underutilized facility into a vital transport hub that serves millions of passengers annually. In this editorial, we will explore how London City Airport has evolved, the future developments planned for the airport, and the potential impact of these changes on the local and national economy. We will also hear from the Managing Director (MD) of London City Airport, who will share insights into the airport’s strategic vision.
The Evolution of London City Airport
London City Airport has come a long way since its modest beginnings. Initially conceived as a regional airport primarily serving business travellers, it has grown into a bustling international hub catering to both business and leisure passengers. Today, LCY offers flights to more than 50 destinations across Europe and the United States.
“The airport’s growth has been driven by our focus on delivering a seamless and efficient travel experience for our passengers,” says the MD of London City Airport. “We’ve invested millions over the years to improve our facilities and services, ensuring that we remain competitive in an ever-evolving industry.”
The Future of London City Airport: Planned Developments
Key components of the CADP include:
1. Terminal Expansion: The existing terminal will be significantly expanded to accommodate the increasing number of passengers. This will include the addition of new departure gates, lounges, and retail spaces.
2. Air Traffic Control Tower: A new 50-meter-tall digital air traffic control tower will be constructed, replacing the existing tower. This state-of-theart facility will improve the airport’s operational efficiency and safety.
3. Aircraft Stands: Seven new aircraft stands will be built, allowing the airport to accommodate larger, more fuel-efficient aircraft.
In recent years, LCY has embarked on a series of ambitious expansion plans designed to take the airport to new heights. These plans include a £500 million development program known as City Airport Development Programme (CADP), which aims to increase the airport’s capacity, modernize its facilities, and improve the overall passenger experience.
will be constructed, enabling faster aircraft movements and reducing delays.
5. Noise Mitigation Measures: The airport will invest in advanced noise mitigation technologies to minimize the impact on local communities. These developments are expected to increase LCY’s annual passenger capacity from 4.5 million to 6.5 million by 2025. The MD of London City Airport believes that “the CADP is a game-changer for the airport and the local community alike. It will create thousands of jobs, attract new airlines, and drive economic growth in East London.” In addition to the CADP, LCY is also exploring the potential for incorporating sustainable aviation fuels and electric aircraft into its operations, positioning the airport at the forefront of the industry’s efforts to reduce carbon emissions.
The Economic Impact of London City Airport’s Future Developments
The planned developments at LCY are expected to have a profound impact on the local and national economy. According to a 2018 study conducted by Oxford Economics, the airport’s operations contributed £1.5 billion to the UK economy in 2017, supporting more than 46,000 jobs. As the airport expands its capacity and attracts new airlines, these economic benefits are expected to grow. The MD of London City Airport states, “The investments we’re making today will not only enhance our passengers’ experience but also drive significant economic growth for East London and beyond. We anticipate that our expanded capacity will create up to 2,000 new jobs at the airport itself, with thousands more in the surrounding area.”
The airport’s growth is also expected to benefit local businesses, particularly those in the hospitality and tourism sectors. As more passengers pass through LCY, demand for hotels, restaurants, and attractions in the surrounding area is likely to increase. This, in turn, will create additional employment opportunities and stimulate economic activity.
Moreover, the expansion of London City Airport will enhance the UK’s overall aviation infrastructure, ensuring that the country remains competitive on the global stage. By offering more destinations and improved facilities, LCY will be better positioned to attract international passengers and airlines, contributing to the UK’s reputation as a worldclass travel destination.
The Challenges Ahead
While the planned developments
4. Parallel Taxiway: A new parallel taxiway
at London City Airport promise significant benefits, they also come with their share of challenges.
Among these is the need to balance the airport’s growth with the concerns of local residents, particularly in terms of noise and environmental impact.
The MD of London City Airport acknowledges these concerns, stating, “We are committed to being a responsible neighbour and minimizing the impact of our operations on local communities. To this end, we have implemented strict noise controls, invested in noise mitigation technologies, and will continue to work closely with residents to address any concerns.”
Additionally, the airport must
navigate the ever-changing landscape of the aviation industry, which has been significantly impacted by global events, such as the COVID-19 pandemic. While the long-term effects of the pandemic on air travel remain uncertain, London City Airport’s focus on enhancing its infrastructure and embracing sustainable practices will be critical to its ongoing success.
In conclusion, London City Airport has come a long way since its inception in 1987. Through strategic investments and a commitment to innovation, the airport has transformed itself into a vital transport hub that serves millions of passengers each year. The planned developments under
the CADP and the airport’s focus on sustainability will ensure that LCY remains at the forefront of the aviation industry, driving economic growth for both the local community and the UK as a whole.
As the Managing Director of London City Airport aptly puts it, “The future of London City Airport is one of growth, innovation, and sustainability. We are excited to embark on this next chapter in our airport’s history and look forward to delivering an unparalleled travel experience for our passengers while contributing to the economic prosperity of East London and beyond.”
When
you need construction in operational aviation environments, always trust the experts.
Airport construction projects pose formidable challenges - the risk of disruption to ongoing operations, critical security considerations and complex safety challenges mean asset operators need a contractor they can rely on.
Thankfully, Kilnbridge’s unrivalled self-delivery capability, project management and engineering expertise gives our team the flexibility to schedule works and develop creative engineering solutions to minimise interference with stakeholders and mitigate adverse impacts from dust and noise. Meanwhile, our back-office has the ability to selfadminister security clearances, ensuring all site personnel are vetted and ready to work in secure areas.
Whether you need runway or taxiway construction, terminal building expansion, hangars or aircraft maintenance facilities, our team has the expertise and experience to deliver the project on time and within budget. Contact us to learn how we can help your project get off to a flying start.
For more than 65 years Pascall+Watson have worked on some of the most prestigious and time critical aviation schemes across the World’s leading airports, including London City.
World-class architectural solutions that drive growth in the aviation sector.
Matthew Butters Aviation Director
Aviation projects designed and delivered in 70 countries world-wide.
As a new era in aviation approaches, our airport planning team continue to provide strategic and sustainable solutions that respond flexibly to the evolution of the aviation industry, whilst delivering the passenger terminal of the future.
Pascall+Watson excel in airport planning with unparalleled expertise built over more than 65 years. Our world-class airport planning solutions drive growth in the aviation sector.
Our exceptional international teams deliver innovative and sustainable designs that facilitate enhanced passenger experiences, operational efficiency, and environmental responsibility.
Our airport architecture is setting industry standards and revolutionising the realm of air travel, and our expertise is trusted by the world’s leading airports for transforming their aviation infrastructure and shaping the sustainable future of airports worldwide.
STANSTED
“ Stansted Airport is currently undergoing a significant transformation, with a range of projects and developments underway to improve the passenger experience and increase capacity. ”
SIGNIFICANT TRANSFORMATION
Stansted Airport is one of the busiest airports in the United Kingdom, serving millions of passengers each year. Located in Essex, it is the fourth-largest airport in the country and the fastest-growing airport in Europe. It has a rich history dating back to the 1940s when it was used as a military airfield before being converted into a commercial airport in the 1960s. Over the years, the airport has undergone several upgrades and expansions to keep up
with the growing demand for air travel.
Current Projects
Stansted Airport is currently undergoing a significant transformation, with a range of projects and developments underway to improve the passenger experience and increase capacity. One of the most significant projects is the £600 million transformation of the airport’s terminal building. The project, which began in 2019, will see the terminal building expanded and modernized to accommodate more passengers and provide a better travel experience.
The project includes the construction of a new arrival’s terminal, which will be connected to the existing terminal by a covered walkway. The new terminal
will feature state-of-the-art facilities, including a larger immigration area, more baggage reclaim belts, and additional retail and dining options. The project also includes the expansion of the existing departure lounge to provide more seating and retail space.
In addition to the terminal transformation project, Stansted Airport is also investing in improving its infrastructure and facilities. The airport recently completed the resurfacing of its
main runway, which will ensure that it can accommodate larger aircraft and provide a smoother take-off and landing experience for passengers. The airport has also invested in a new baggage system and security scanners to improve the efficiency of the check-in and security process.
Future Developments
Looking ahead, Stansted Airport has ambitious plans to continue its growth and development in the coming years. The airport is currently in the process of developing a new masterplan, which will set out its vision for the future and guide its development over the next decade.
One of the key priorities for the airport is to increase its capacity to accommodate more passengers and flights. The airport is currently operating at around 50% of its full capacity, so there is plenty of room for growth. The airport’s managing director has stated that he believes the airport has the potential to handle up to 43 million passengers per year, up from the current level of around 28 million.
To achieve this, the airport is exploring several options, including the construction of a new terminal and the expansion of its existing runway. The airport has already secured planning permission for the expansion of its existing runway, which will allow it to handle more flights and larger aircraft.
In addition to increasing capacity, the airport is also focused on improving the passenger experience and reducing its environmental impact. The airport has set a target to become a net-zero emissions airport by 2050, and it is already making progress towards this goal. The airport has invested in renewable energy and is exploring the use of electric and hybrid ground handling equipment.
What involvement has Pascall + Watson had with Stansted Airport?
Pascall+Watson is an architectural firm that has had a significant involvement in the development of Stansted Airport. The firm has been involved in a number of projects at the airport, including the design of the terminal transformation project that is currently underway.
Pascall + Watson was appointed by Manchester Airports Group (MAG), which owns and operates Stansted Airport, to lead the design of the terminal transformation project. The project involves the expansion and modernization of the existing terminal building, as well as the construction of a new arrival’s terminal.
The firm’s design for the project includes a new, larger immigration hall, additional baggage reclaim belts, and more retail and dining options for passengers. The design also includes a new security area and an expanded departure lounge, with more seating and retail space.
Pascall + Watson has a long history of working on airport projects, with extensive experience in designing and delivering large-scale aviation infrastructure. The firm has worked on a number of high-profile airport projects in the UK, including Heathrow Terminal 2 and London City Airport.
In addition to its work on the terminal transformation project, Pascall + Watson has also been involved in other projects at Stansted Airport. The firm designed the airport’s new control tower, which opened in 2019. The 71-meter tower features state-of-the-art technology and provides air traffic controllers with an improved view of the airfield.
Overall, Pascall+Watson has played an important role in the development of Stansted Airport, helping to shape the airport’s infrastructure and design to meet the demands of passengers and airlines.
What does the future look like for Stansted Airport?
The future of Stansted Airport looks positive, with a number of ongoing and planned developments that will help to ensure the airport remains competitive and meets the needs of passengers and airlines.
One of the key priorities for the airport is to increase its capacity to accommodate more passengers and flights. The airport is currently operating at around 50% of its full capacity, so there is plenty of room for growth. The airport’s previous Managing Director, Steve Griffiths, had stated that
he believed the airport had the potential to handle up to 43 million passengers per year, up from the current level of around 28 million.
To achieve this, the airport is exploring several options, including the construction of a new terminal and the expansion of its existing runway. The airport has already secured planning permission for the expansion of its existing runway, which will allow it to handle more flights and larger aircraft. The airport is also working on a new masterplan, which will set out its vision for the future and guide its development over the next decade.
In addition to increasing capacity, the airport is also focused on improving the passenger experience and reducing its environmental impact. The airport has set a target to become a net-zero emissions airport by 2050, and it is already making progress towards this goal. The airport has invested in renewable energy and is exploring the use of electric and hybrid ground handling equipment.
The airport has also been investing in its facilities and infrastructure to enhance the passenger experience. The ongoing terminal transformation project, which is led by architectural firm Pascall + Watson, will expand
and modernize the existing terminal building, providing passengers with more space, improved facilities, and a better travel experience. The project includes the construction of a new arrival’s terminal, which will be connected to the existing terminal by a covered walkway.
Overall, the future of Stansted Airport looks bright, with a focus on increasing capacity, improving the passenger experience, and reducing its environmental impact. The airport’s ongoing and planned developments will help to ensure that it remains competitive and continues to attract passengers and airlines.
For more than 65 years Pascall+Watson have worked on some of the most prestigious and time critical aviation schemes across the World’s leading airports, including London Stansted.
World-class architectural solutions that drive growth in the aviation sector.
Matthew Butters Aviation Director
and
As a new era in aviation approaches, our airport planning team continue to provide strategic and sustainable solutions that respond flexibly to the evolution of the aviation industry, whilst delivering the passenger terminal of the future.
Pascall+Watson excel in airport planning with unparalleled expertise built over more than 65 years. Our world-class airport planning solutions drive growth in the aviation sector.
Our exceptional international teams deliver innovative and sustainable designs that facilitate enhanced passenger experiences, operational efficiency, and environmental responsibility.
Our airport architecture is setting industry standards and revolutionising the realm of air travel, and our expertise is trusted by the world’s leading airports for transforming their aviation infrastructure and shaping the sustainable future of airports worldwide.
AIRPORTS
OF MAURITIUS
Continues to Deliver
“In another year of global uncertainty, Etihad Airways has continued to move forward, strengthen its business, and build on its world-class travel proposition.
Industry Aviation Magazine spoke with Mr Ken Arian, Group CEO of Airport Holdings Ltd in Mauritius who tells us how 2023 started with great promise.
Ken Arian is a highly accomplished business leader with a proven track record of success in his career, spanning over two decades of experience in various managerial positions within some of the top organizations in Mauritius. His extensive experience and expertise in
STRATEGIC LEADERSHIP
the business community have made him an asset to any organization he works for.
As Group Chief Executive Officer of Airport Holdings Ltd (AHL), Ken Arian has played a pivotal role in the growth and success of the organization. He is responsible for overseeing and guiding the overall strategic direction of the company, ensuring that AHL continues to maintain its strong position within the aviation and airport services industry. Under his leadership, AHL has experienced significant growth, improved operational efficiency, and fostered strong partnerships with both local and international stakeholders. His ability to drive innovation and maintain a strong focus on customer service has been
instrumental in the company’s success.
AHL’s subsidiary, Airports of Mauritius Ltd, has greatly benefited from Ken Arian’s strategic leadership. During his time as Senior Advisor to the Prime Minister of Mauritius from 2018 to September 2021, he held multiple leadership positions, including Chairperson of Airports of Mauritius Ltd, Airport Terminal Operations Ltd, Airport of Rodrigues Ltd, Mauritius Duty Free Paradise, Rodrigues Duty Free Paradise, and Pointe Coton Resort. As Chairperson, he successfully led and managed these companies, providing strategic direction, and ensuring their success within the larger framework of Airport Holdings Ltd.
Prior to his appointment as Senior Advisor to the Prime Minister of Mauritius, Ken Arian had an extensive career in various managerial positions in the Harel Mallac Group, a leading conglomerate in Mauritius. He was also the Chief Executive Officer of Key Edge Consultants Ltd in 2017, where he played a key role in the growth and success of the organization.
Ken Arian holds a master’s degree in ‘Science de Gestion’ from l’Institut d’Administration des Entreprises de Poitiers and a bachelor’s degree, BA (Hons) in French from the University of Mauritius. He is a Certified Project Manager accredited by the Team Synthesis Project Leadership Certification and a Certified Negotiator attributed by Scotwork. His educational qualifications and certifications have equipped him with the knowledge and skills required to excel in his role as Group Chief Executive Officer of Airport Holdings Ltd.
• In your own words, please give me an overview of Airports of Mauritius, when did it all begin.
In addition to his professional accomplishments, Ken Arian has also been actively involved in the business community, serving as a board member of Business Mauritius from 2016 to 2017 and as the Chairperson of the Outsourcing and Telecommunication Association of Mauritius (OTAM) from 2016 to 2017. His contributions to these organizations have helped them to achieve their objectives and have further strengthened his reputation as a respected business leader.
Airports of Mauritius, subsidiary of Airport Holdings Ltd (AHL), traces its origins back to 1943 with the establishment of a military aerodrome during World War II. The strategic location of the island made it a vital stopover for the Royal Air Force. In 1946, the airport was handed over to the Mauritian Government, transforming it into a civilian facility. Air France conducted the first commercial flight to Mauritius in April 1947.
Over the years, the airport has undergone numerous
AIRPORTS OF MAURITIUS
modernization projects and expansions to cater to the increasing passenger traffic and evolving aircraft technologies. Today, Airports of Mauritius, under the umbrella of AHL, stands as a leading airport in the Indian Ocean and Eastern Africa regions. It boasts a state-of-the-art passenger terminal with an annual capacity of 4.5 million passengers, 16 aircraft parking stands capable of accommodating the latest airplane models, 8 helicopter parking stands, and a well-equipped Corporate Aviation Terminal, which can host over 8 private jets simultaneously.
Airports of Mauritius has established itself as a key player in the region, earning various prestigious accolades for its exceptional service, cleanliness, and staff friendliness. Recently, the airport received the Best Airport 2022– Africa Region award from Airports Council International (ACI) as part of its Airport Service Quality program. This recognition further solidifies the airport’s reputation as an outstanding transportation hub in the region and highlights the synergistic success achieved under the leadership of AHL.
COVID-19 had a significant impact on the aviation sector, what strategies did you implement to make sure you saw it through?
The COVID-19 pandemic had a substantial impact on the aviation sector, with Mauritius closing its borders for nearly 20 months. This closure severely affected the airport and the country’s tourism-dependent economy, as the industry contributes over 20% to the national GDP. The airport experienced a significant revenue loss.
Recognizing the need for decisive action, Airport Holdings Ltd (AHL), the parent company of Airports of Mauritius, provided strong support and guidance to its subsidiary during these challenging times. Management conducted a thorough review of the business model, reshaping strategies, and reordering priorities for increased resilience, with AHL’s backing.
The foremost priority during the pandemic was ensuring passenger and staff safety. Substantial investments were made to develop and implement an Airport Sanitary Protocol, leading to Airports of Mauritius becoming the first in Africa to receive the ACI Airport Health Accreditation in October 2020. The airport also encouraged and facilitated staff vaccinations. Additionally, a testing laboratory was established at the airport to test all incoming passengers, thanks to AHL’s support.
These measures helped reassure passengers and staff, paving the way for a smooth resumption of airport activities once the pandemic subsided. Financially, non-critical investments were deferred, saving up to 40% of the airport’s pre-pandemic turnover. Other steps included optimizing utilities and facilities, as well as reducing expenditures. This multifaceted approach, enabled by AHL’s guidance and expertise, allowed the airport to navigate the challenging times until conditions improved.
While many airports worldwide resorted to furloughing employees, Airports of Mauritius, with the support of AHL, managed to support its team members throughout the pandemic, making the necessary adjustments to maintain their livelihoods. This collaboration showcases AHL’s commitment to its subsidiaries and the resilience of the group during unprecedented times.
Where is the company now in terms of performance? Are you beginning to believe you can achieve the success that the aviation sector saw in 2019?
As of the end of 2019, Airports of Mauritius had witnessed more than 3.9 million passengers, reflecting a consistent growth trend throughout the past decade. However, the pandemic brought an abrupt halt to this progress. After the borders reopened in late 2021, the
government and stakeholders in the aviation and tourism sectors worked collaboratively to create optimal conditions for a swift recovery.
The airport experienced a gradual but sustained growth in 2022, with passenger traffic increasing fivefold compared to the previous year, reaching 2.75 million. Since the reopening, traditional airline partners have resumed operations, and new airlines have expressed interest in serving the destination. As a result, we believe that Airports of Mauritius is firmly on the path to recovery. Should global conditions continue to improve, we may return to prepandemic performance levels faster than initially anticipated.
It has been an incredible year so far for the airport, especially with the recent award, what events have taken place which your airports have had to prepare for?
The arrival of Neos Air and Vistara is indicative of the growing interest in Mauritius as a prime travel destination. These new connections contribute to the airport’s overall growth and showcase our ability to attract new airlines, even amid challenging global circumstances. These events demonstrate Airports of Mauritius’s commitment to enhancing the passenger experience and expanding its services, ultimately elevating the airport’s status in the region.
Can you tell me what makes the passenger experience at your airports so good?
2023 has commenced with great promise for Airports of Mauritius, marked by remarkable achievements and notable events.
In December 2022, we celebrated the arrival of a new airline, Neos Air, from Lombardy, Italy, expanding our connections with European destinations. Furthermore, just a few weeks ago, Indian-based airline Vistara launched operations to Mauritius, introducing five weekly flights and enhancing connectivity with the Indian subcontinent. These significant events have not only increased the airport’s network but also boosted the local tourism industry. To mark these milestones, we collaborated with airline representatives, the Mauritius Tourism Promotion Authority, the Ministry of Tourism, and other partners, ensuring that the new airlines received media visibility and were seamlessly integrated into our operations.
At Airports of Mauritius, our unwavering dedication to service excellence forms the foundation of our strategy and decisionmaking. Mauritius is recognized and celebrated as an exclusive tourist destination, offering some of the world’s best hospitality services. Consequently, as the first point of contact for travellers, our airport must create an exceptional first impression and provide services at par with the outstanding experiences visitors will encounter at five-star resorts on the island.
In order to measure and enhance our service levels, we joined the ACI Airport Service Quality Programme in 2011. We have since been continuously working to improve all aspects of customer service, safety, and passenger comfort. Over the past years, Airports of Mauritius has consistently ranked among the top three international airports in the Africa region and has secured the first position on five separate occasions.
Our primary focus in daily decisionmaking and operations is to ensure passenger satisfaction. By prioritizing
AIRPORTS OF MAURITIUS
the needs of our passengers and offering outstanding service, Airports of Mauritius creates a memorable and enjoyable experience for all who travel through our facilities.
What work did you do around the airport operations, enhancing experience, security and working with your stakeholders to ensure you could deliver a seamless experience for your passengers?
At Airports of Mauritius, we have implemented several measures to ensure a seamless passenger experience by focusing on airport operations, enhancing the overall experience, ensuring security, and working closely with our stakeholders. One such initiative is the Airport Facilitation Committee, which brings together key airport service providers. The committee regularly reviews operational reports to identify and address performance gaps.
The committees serve as ideal platforms for close coordination with airlines, ground handlers, border control agencies, and other service providers. This collaborative approach was crucial in maintaining safe and efficient operations amidst the pandemic during 2020 and 2021.
Additionally, we gather feedback from passengers and stakeholders to continuously improve service levels. Our service delivery improvements concentrate on five main components: people (staff), airport ambiance, passenger processes, systems and procedures, and facilities. Our efforts are geared towards reviewing and refining these elements to bring about continuous enhancements, ultimately resulting in a seamless and enjoyable experience for all passengers passing through Airports of Mauritius.
We talk a lot about the passenger experience but how do you ensure a good experience for your employees?
At Airports of Mauritius, we recognize the vital role our employees play in delivering an outstanding passenger experience. In line with AHL group culture, we are committed to ensuring a positive work environment for our staff, as their satisfaction and well-being directly impact the quality of service they provide. To create an exceptional experience for our employees, we focus on providing a safe and conducive work environment. We prioritize their safety and wellbeing by adhering to strict safety protocols, maintaining cleanliness, and addressing any workplace concerns promptly. This supportive setting encourages motivation and dedication among our staff, reflecting the values and standards upheld by AHL.
Welcoming staff feedback and
suggestions is another key aspect of our approach. We actively engage with our employees, inviting them to share their ideas and insights to help us continually improve our processes and work environment. By valuing employee contributions, we foster a sense of ownership and pride in their work, a practice that is encouraged across the AHL group.
Finally, we are committed to providing equal opportunities for professional development and personal growth, consistent with the AHL group’s focus on employee empowerment. By offering training programs, career advancement opportunities, and resources for skill enhancement, we enable our employees to excel in their roles and contribute to the overall success of Airports of Mauritius.
By focusing on these aspects, we ensure a positive experience for our employees, which, in turn, translates into a superior experience for our passengers. This approach demonstrates the commitment of Airports of Mauritius and the AHL group to creating a supportive, inclusive, and growth-oriented culture for all employees.
Baggage handling is a crucial component of air travel, is SSR International Airport implementing automated baggage systems, RFID tracking and real time data analytics?
The Baggage Handling System (BHS) at ATOL, another subsidiary of AHL operating at the airport comprises approximately 500 conveyors of various sizes, inclinations, and curves, conforming to international safety and security standards. It integrates inline screening equipment, controls, and operation systems, with 3 departure and 6 arrival conveyor lines and carousels, as well as 62 check-in counters equipped with scales. The BHS utilizes variable speed drives, Programmable Logic Controllers (PLCs), and a dedicated SCADA and CCTV system for real-time monitoring of conveyors and bags. However, real-time data analytics are not yet available, with data extracted monthly or when needed for analysis and sharing.
ATOL’s Baggage Reconciliation System (BRS) complies with IATA Resolution 753, tracking hold bags
at various points and sending Bag Source Messages (BSMs) to airline Departure Control Systems (DCS) upon check-in. Ground handlers scan bags before loading them into categorized Unit Load Devices (ULDs), and Baggage Process Messages (BPMs) are sent to Airline DCS upon flight closure. This process ensures airlines know the status of each bag before takeoff.
In the near future, ATOL plans to upgrade its BHS software to provide real-time data analytics, enabling terminal operations staff to better monitor baggage processing and intervene promptly to prevent conveyor saturation and reduce flight delays.
ATOL has made considerable strides in airport resource and passenger processing monitoring, with the development of custom Operational and Analytical Dashboards in 2018 and 2019. These dashboards have improved airport operations and provided insights into key performance indicators.
Additionally, in 2019, ATOL piloted self-boarding e-gates at one
boarding gate and Premium Border Control entrance, but COVID-19 financial constraints halted further technology innovation initiatives.
ATOL has now embarked on projects to upgrade its Wi-Fi infrastructure and revamp its video management system, with plans for a comprehensive overhaul of its technology systems within the next two to three years. Upcoming improvements include selfservice bag drops, e-gates with biometric recognition, passenger flow monitoring, RFID tracking, and upgrades to various airport IT systems and installations, such as video management, carpark systems, public announcement systems, and access control systems.
Staff roles are very important to every company, what role does training and recruitment play at the airport?
We are well aware that our employees play a vital role in delivering a remarkable experience for passengers at Airports of Mauritius. As such, training
and recruitment are of utmost importance to us.
Our recruitment practices are based on qualifications and experience, ensuring that we select the most suitable candidates for each position. We strive to create a diverse and skilled workforce, capable of meeting the challenges and demands of a dynamic airport environment. Training is an integral part of our employees’ career development. We offer a range of training and refresher courses to our staff throughout their careers. This continuous learning approach helps them stay up to date with the latest industry best practices, regulations, and technologies.
Our commitment to training is demonstrated by the establishment of the AML Aviation Training Centre, which has been in existence since 2016 and is an ICAO TrainAir Plus Accredited Centre. This training arm of SSR International Airport provides courses to both internal and external stakeholders, ensuring that our employees, as well as those from other organizations, receive world-class training.
improvement and promptly address them.
Our trainers are qualified and internationally certified, guaranteeing the highest quality of instruction. They are experienced professionals with a deep understanding of the aviation industry, enabling them to share their knowledge and expertise with our staff effectively.
In summary, training and recruitment play a pivotal role at Airports of Mauritius. By investing in the development and growth of our employees, we create a skilled and motivated workforce capable of delivering an unparalleled passenger experience.
To ensure quality of the highest standards what measures have been taken?
To ensure the highest standards of quality at Airports of Mauritius, we have taken several measures. We have been participating in the prestigious ACIAirport Service Quality benchmarking program since 2011, which assesses over 30 service elements from the passenger perspective throughout the year. Receiving quarterly performance results allows us to identify areas for
Furthermore, we undergo DCA Audits, which are operational audits that assess aviation security and safety standards and practices at SSR International Airport against international norms and recommendations. These audits help us maintain compliance and ensure the highest levels of safety for our passengers and staff.
We also facilitate airline audits by international airlines that regularly conduct their inspections to guarantee the safety of their passengers and personnel. These audits provide valuable feedback and help us to continually improve our operations and services. Additionally, we participate in
ACI APEX Reviews, an airport peer review program that sends expert personnel from other airports in the region to conduct safety and security evaluations. The experts provide recommendations based on their assessments, which we use to further enhance our standards and ensure an exceptional experience for our passengers.
How do you better the environment?
Do you have strategies in place to reduce your carbon footprint?
At Airports of Mauritius, we are committed to protecting the environment and have implemented several strategies to reduce our carbon footprint, in line with the Airport Holdings Ltd (AHL) group’s Environmental, Social,
and Governance (ESG) strategy. Environmental sustainability is a top priority for us, as well as for the entire AHL group.
We have been a member of the ACI-Airport Carbon Accreditation programme since 2017, and by 2019, we achieved Level 2 – Reduction accreditation. This success can be attributed to various measures, such as better waste segregation and recycling, and efficient energy consumption initiatives, which are all in accordance with the group’s ESG strategy.
Our passenger terminal also incorporates numerous green features. For instance, we have installed photovoltaic panels on the roof to harness solar energy, designed a special roofing structure to maximize the use of natural sunlight, implemented an energyefficient air-conditioning system, and introduced a rainwater collection system, among other sustainable solutions.
Currently, we are working on setting up a Solar Photovoltaic Power Plant as part of our ongoing commitment to the AHL group’s ESG goals. A feasibility study will be initiated soon, which will help us plan the way forward and further demonstrate our dedication to environmental sustainability. By integrating these sustainable practices, Airports of Mauritius and the AHL group continue to prioritize the environment and strive for a greener future.
What about safety, how important is this to SSR International Airport?
Safety is of paramount importance to Airports of Mauritius and serves as the foundation of our airport operations. In October 2022, we were honored with the ACI-Africa Safety Award for Best Safety Management System in the Eastern Africa region, which is just one of the many accolades we have received for our commitment to safety. We have integrated safety mechanisms into nearly all processes and procedures at our airport.
An efficient hazard reporting system is in place, which allows us to identify potential threats and promptly implement corrective actions. Furthermore, we conduct regular drills and simulation exercises to not only test our knowledge of emergency procedures but also to enhance our preparedness and response capabilities. Our steadfast dedication to safety ensures that passengers and employees at Airports of Mauritius are well protected at all times
How competitive is the marketplace currently and how challenging is it to maintain market position?
The marketplace for airports is highly competitive, as airports worldwide, including those in our region, are constantly striving to enhance their services and infrastructure. Some of our main competitors are South African airports, which have been consistently improving their service levels to be among the best in the Africa region.
In this competitive environment, Airports of Mauritius focuses on leveraging its strengths. Our airport is known for its rigorous compliance with international aviation safety and security standards, ensuring passengers can travel with confidence. We also prioritize efficient airport operations, keeping delays and disruptions to a minimum, which is highly valued by both passengers and airlines.
Additionally, our modern, safe, and comfortable passenger terminal facilities contribute to a positive experience for everyone passing through our airport. Our dedicated team of staff is trained to deliver exceptional levels of service and assistance to passengers, setting us apart from our competitors. By emphasizing these key aspects, we ensure that Airports of Mauritius remains competitive and continues to be a preferred choice for travellers and airlines alike.
What does the future hold?
The future of the airport and aviation sectors is dynamic and constantly evolving. AHL envisions a bright future for Airports of Mauritius, which involves staying at the forefront of this evolving landscape by investing in new technologies and innovative solutions that will enhance safety, optimize resource use, and provide the most enjoyable travel experience for passengers.
As part of the group’s vision, AHL is committed to exploring the latest advancements in airport infrastructure, passenger processing, and digital
solutions that cater to the changing needs of today’s travellers. This will ensure that Airports of Mauritius continues to maintain its high service levels and meet the expectations of its increasingly discerning passengers.
Furthermore, AHL recognizes the importance of environmental sustainability in the future of airport operations. As the world becomes more environmentally conscious, the group is dedicated to supporting Airports of Mauritius in adopting environmentally friendly practices and reducing its carbon footprint, aligning with global efforts to combat climate change.
Ultimately, the AHL group’s vision for the future of Airports of Mauritius involves maintaining and solidifying its leading position in the region and beyond. By staying ahead of industry trends, investing in innovation, and focusing on sustainability, the group is confident that Airports of Mauritius will continue to provide an exceptional experience for passengers and remain a preferred option for both travellers and airlines in this increasingly competitive landscape. With the AHL group’s guidance and support, Airports of
INTERNATIONAL AIRPORT
Transforming the Airport with a New $4.2 Billion Terminal 6
“ New York remains committed to providing travellers with a premier experience that includes world-class amenities, expanded and streamlined airport transportation, and state-of-the-art security”
JFK INTERNATIONAL AIRPORT
Governor Kathy Hochul and the Port Authority of New York and New Jersey celebrated a key milestone in the Port Authority’s transformation of John F. Kennedy International Airport with the ground-breaking for the $4.2 billion project to develop a new Terminal 6. The 1.2 million square foot, state-of-the-art new terminal on the airport’s north side will feature 10 new gates - including 9 wide-body gates - and will create 4,000 jobs, including 1,800 jobs in construction. This project is the final piece of the JFK Vision Plan to break ground, and it will complete the transformation of the airport into a 21st century global gateway.
“New York remains committed to providing travellers with a premier experience that includes world-class amenities, expanded and streamlined airport transportation, and state-of-the-art security,” Governor Hochul said. “The ground-breaking of Terminal 6 offers a complete vision for the modernized global gateway while adding 4,000 jobs to New York’s workforce. Congratulations to everyone who has dedicated years of hard work to making this historic milestone possible.”
The new Terminal 6 is a publicprivate partnership between the Port Authority of New York and New Jersey and JFK Millennium Partners -- a consortium that includes Vantage Airport Group, an industry leading investor, developer, and manager of award-winning global airport projects, including LaGuardia’s Terminal B; American Triple I, a certified minority-owned investor, owner, developer, and manager of infrastructure assets, which has a 30-percent equity stake in the project; New York real estate operating company RXR; and JetBlue Airways, the project’s airline sponsor.
JFK Millennium Partners is developing the new terminal in two phases, with the first new gates opening in 2026 and construction completion in 2028.
The new terminal will create an anchor for passenger travel on JFK’s north side, spanning the sites of the former Terminal 6 and the existing Terminal 7. JFK Millennium Partners is managing Terminal 7 until the 50-year-old facility is demolished to make way for the second phase of construction.
The new Terminal 6 arrivals and departures hall will feel spacious, bright, and airy thanks to floor-toceiling windows and high ceilings throughout the new terminal. Inspiring public art by New Yorkbased artists and architectural
elements depicting New York landmarks will create a unique sense of place. Passengers will enjoy more than 100,000 square feet of world-class shopping and dining featuring locally based restaurateurs, craft beverage options and Taste of NY stores.
State-of-the-art technology will improve the customer experience with touchless technology from check-in to gates and digital systems that will streamline the passenger journey throughout the terminal. Advanced security systems will include automated TSA security lanes, biometric-based access control systems and a flexible design to accommodate future technology or regulatory changes. A convenient taxi plaza
as well as designated for-hire vehicle pick-up areas will be shared with Terminal 5, substantially reducing traffic congestion on the terminal road frontage and maximizing connectivity across the airport.
As part of the agreement with JFK Millennium Partners, the Port Authority will commit $130 million in capital funding to build enabling infrastructure for the new Terminal 6, including airside improvements and utility enhancements such as electrical support for the project. Enhanced airside aircraft circulation will reduce congestion and delays, while roadway improvements will optimize airport traffic flow.
The development of Terminal 6 is expected to create more than 4,000 jobs, including 1,800 union construction jobs, and direct wages of $1.9 billion. JMP is committed to meeting and exceeding the Port Authority’s goal of 30 percent participation by Minority- and Women-Owned Business Enterprises and creating opportunities to foster and grow local businesses through
the development. The Terminal 6 project is part of the Port Authority’s $18 billion transformation of JFK under the leadership of Governor Hochul, and it is just one component in the Port Authority’s overall $30 billion commitment to creating world-class facilities at all of the region’s airports. In addition to JetBlue, Lufthansa Group will also make its home in the new Terminal 6, operating international flights out of several gates and creating a world-class lounge experience for guests travelling on its airlines, which include Lufthansa, SWISS, Austrian Airlines, and Brussels Airlines.
Port Authority Chairman Kevin O’Toole said, “For generations, our region has been the nation’s front door to the world. Finally, with the transformation of JFK International, it will become the airport that it was always destined to be - a state of the art global gateway that tells visitors they’ve arrived in the greatest region of the nation. At JFK, at LaGuardia Airport and at NewarkLiberty International, we are making unprecedented investments in the future of our region.”
Port Authority Executive Director Rick Cotton said, “With today’s groundbreaking for a new, stateof-the-art Terminal 6, every project included in the $18 billion transformation of JFK into a worldclass, global gateway is either underway or complete. Part of the Port Authority’s $30 billion commitment to transforming the region’s airports, this historic investment at JFK is a vote of confidence in the future of our region that will ensure that the airport will not only remain the nation’s busiest for international travelers, but that it will be among the world’s finest airports.”
JFK Millennium Partners Board Chair and Vantage Airport Group
Chair & CEO George Casey said, “It’s a tremendous honor to be playing a role in the delivery of Governor Hochul’s vision to transform JFK International Airport into a world-class international gateway with a new Terminal 6. Today’s ground-breaking celebrates the strong partnership between the Port Authority of New York and New Jersey and JFK Millennium Partners, reflects the hard work and shared commitment of our Vantage-led team to advance this $4.2 billion terminal transformation, and accelerates our delivery of an extraordinary airport facility that will provide tremendous benefits to the local community, city, and state that Terminal 6 will proudly serve.”
JFK Millennium Partners CEO and Vantage Executive Helena Williams, said, “Great cities need great airports. Alongside our partners at the Port Authority of New York and New Jersey, Vantage Airport Group, ATI, RXR, and JetBlue, we are ready to deliver a terminal that transforms the guest experience, drives significant economic activity, and creates extensive opportunities for local minority and women owned businesses to make their mark at JFK International Airport, starting now and for years to come.”
JetBlue CEO Robin Hayes said, “It was 23 years ago that JetBlue launched our first flights from our home at JFK, eventually taking over our modern Terminal 5, sending customers to more than 80 destinations. Now, at a time that JetBlue is set to grow significantly, we are excited to once again invest and further the governor’s vision as we build the new Terminal 6. As we move JFK into the future with a new, state-of-the-art, customer-focused facility, we are so pleased to have an opportunity to expand our presence with new gates in a new terminal.
that New Yorkers, including our JetBlue crewmembers, can be proud of.”
ATI Chairman Secretary Henry Cisneros said, “ATI’s involvement across all aspects of the project is a demonstration of how the principle of inclusion is valid; how it sets the stage for growth of new businesses, how it sets an example for representation of women, minorities, veterans, and local businesses in large scale projects, and how it demonstrates an effective means to create an American economy where every business sector can serve the cause of equity.”
RXR Chairman Scott Rechler said, “As we navigated a global pandemic and a rapidly changing economic environment alongside our partners at the Port Authority, our determination to reach this critical milestone never wavered. The new terminal 6 at JFK International Airport is another example of how with private sector investment and ingenuity in collaboration with the public sector we can revitalize our aging infrastructure while powering economic vitality. Congratulations to Governor Hochul, the Port Authority, and our JMP partners for this historic day.”
The groundbreaking of the new Terminal 6 is another step toward elevating the airport as a premier global gateway. The project allows for the creation of thousands of jobs which allows for additional employment opportunities for New Yorkers. We are investing in our state’s growing economy and enhancing our infrastructure while offering state-of-the art technology for a seamless traveling experience for passengers.”
Assemblymember Clyde Vanel said, “We are excited, in this airport community, that we have the opportunity to fully participate in this infrastructure project and airport ecosystem. Residents of Southeast Queens can fully participate in the airport economics; including ownership and investment, business opportunities, high-level jobs and training.”
Assemblymember Alicia Hyndman said, “Today, Governor Hochul continues to lead the charge in making sure the redevelopment of JFK Airport is a priority. The groundbreaking of Terminal 6 is transformative for this state and the South East Queens community. World class includes us, includes Union jobs, and MWBE. We knew before the shovels were in the ground that our residents
deserved career opportunities in this redevelopment for years to come. Thank you to Congressman Gregory Meeks & Queens Borough President Donovan Richards for their leadership, as well as the Port Authority.”
Queens Borough President Donovan Richards Jr. said, “This is a historic day for The World’s Borough and the millions of people from across the world who fly in and out of Kennedy Airport. The JFK Vision Plan, one of the largest economic development projects in Queens’ history, is coming to fruition before our eyes. “From the creation of 4,000 jobs to new contracting opportunities for local small businesses and MWBEs, Terminal 6’s redevelopment will reverberate throughout Queens’ economy for years to come. Thank you to Governor Hochul, the Port Authority, the JFK Airport Redevelopment Council, the workers who will build this terminal and all who played a role in getting us to this monumental moment.”
New York City Council Speaker Adrienne Adams said, “John F. Kennedy International Airport is the gateway to New York City, and for many visitors, our entire country. The groundbreaking for the new Terminal 6 is a milestone achievement for the redevelopment of JFK Airport and will enhance the traveling experience for all passengers. It is critical that small businesses, MWBE firms, and local residents from Southeast Queens and the airport’s surrounding neighborhoods benefit from the economic opportunities generated by this project. I look forward to celebrating the completion of Terminal 6 and all of the projects that are part of JFK Airport’s complete transformation.”
New York City Council Majority Whip and Chair of the Committee on Transportation and Infrastructure
The team putting this project together is setting out to develop a terminal
Representative Gregory Meeks said, “This is a wonderful time for JFK Airport.
Selvena N. Brooks-Powers said, “I applaud today’s groundbreaking on JFK’s new international Terminal 6. JFK is an economic engine for the city and for Council District 31, and its successful redevelopment will help to ensure its status as a global gateway extends far into the future. It is crucial that as this project proceeds, the program meets ambitious MWBE utilization goals, engages the surrounding community, and addresses the needs of impacted community members. I look forward to the completion of Terminal 6 by way of a process that benefits all New Yorkers.”
Building and Construction Trades Council of Greater New York President Gary LaBarbera said, “Today’s groundbreaking on a new Terminal 6 at JFK International Airport represents the beginning of another critical, large-scale infrastructure upgrade that will play a crucial role in revitalizing New York’s economy and create thousands of good paying, middle class union careers with benefits. We must continue to invest in these projects that create sustainable career opportunities for our city’s working people, and we thank Governor Hochul for her continued leadership and steadfast
dedication to ensuring that these job-generating projects are the gateway to a new era in New York. Our members are at the ready and look forward to ramping up their work to complete this next step in fully modernizing JFK International Airport into the exemplary, worldclass transportation hub that New Yorkers, and our visitors, truly deserve.”
Greater Jamaica Development Corporation President & CEO Justin Rodgers said, “The massive redevelopment taking place across JFK Airport will re-establish it as one of the world’s premiere international gateways. Governor Hochul’s vision for JFK will have a long-term impact on the metropolitan region. We are proud to have assisted the Governor and her team and the JFK Redevelopment Co-Chairs with finding minority and women-owned businesses in Southeast Queens to join in the work.”
President & CEO of the New York Building Congress Carlo A. Scissura, Esq. said, “We are thrilled to celebrate the groundbreaking of JFK Airport’s fantastic new Terminal 6. Everywhere you look in New York, another transformative project is underway and Terminal 6 is a perfect
example of that. Today’s milestone means thousands of good-paying industry jobs and will result in an improved passenger experience at one of our region’s most important travel hubs. We congratulate Gov. Hochul, the Building Congress members behind the project, and the countless partners who helped bring the Redevelopment Program to life.”
Redeveloping JFK Airport in Lockstep with the Local Community
In 2018, the JFK Redevelopment Community Advisory Council was formed. It is co-chaired by U.S. Representative Gregory Meeks and Queens Borough President Donovan Richards, and is composed of elected officials, community boards, business and nonprofit organizations, civic organizations, and clergy leaders from the targeted local communities of Southeast Queens, Southwest Queens, the Rockaways, and western portions of Nassau County.
Since its inception, the Council has been working with the Port Authority to expand community outreach efforts and develop communityfocused programs, ensuring that this ambitious project solicits ongoing
feedback from local stakeholders and provides meaningful opportunities for local businesses, MWBEs, students, and jobseekers.
This includes programming to advance the Port Authority’s commitment to a 30 percent MWBE contracting goal in all categories of work, and a special focus on opportunities for local businesses across all aspects of the JFK Redevelopment program, including this terminal project, which will be built by union labor under a full project-labor agreement. Other community development initiatives prioritized by the Council focus on job opportunities and workforce development programs for local residents, small business outreach and development, and educational programming for local students.
Transforming JFK Into a WorldClass Global Gateway
In January 2017, the JFK Vision Plan was announced to transform John F. Kennedy International Airport into the world-class airport that New Yorkers deserve. The Vision Plan provides a strategic framework for the Port Authority and its partners to completely redevelop, modify and expand existing facilities and infrastructure. The new Terminal 6 builds on the momentum of the other three major components of the airport’s transformation already underway. The $9.5 billion development of a state-of-theart New Terminal One that will anchor the airport’s south side broke ground in September 2022.
The $1.5 billion expansion of Terminal 4, led by Delta Air Lines and JFK International Air
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Terminal, is now under construction. Additionally, the $400 million modernization and expansion of Terminal 8, led by American Airlines, which operates the terminal, and British Airways, which relocated to Terminal 8 late last year, was substantially completed in November 2022.
All of the privately financed terminal projects combined with the Port Authority’s roadway, parking and infrastructure projects represent an $18 billion transformation of JFK International and an extraordinary series of public-private partnerships. The Port Authority capital investment of $2.9 billion is leveraging private investment at a rate of more than five to one when taking into account the full private investment of more than $15 billion that has been committed to the four projects comprising the full JFK redevelopment program.
Delta LaGuardia Airport
DENVER
INTERNATIONAL AIRPORT
Sets an all-time Passenger Record in 2022
“ If you’ve travelled through Denver International Airport (DEN) this year, you can attest that we have been busy!
Phillip A. Washington, CEO of Denver International Airport confirms that the airport sets All-Time Passenger Traffic Record in 2022
If you’ve travelled through Denver International Airport (DEN) this year, you can attest that we have been busy! The challenges of long lines, crowded hold rooms and full shops and restaurants have been multiplied by reduced space caused by our construction efforts to keep up with our travel demand.
We now have an official tally that proves what our shared experience has shown: passenger traffic results for 2022 reveal that we had the busiest year ever at DEN! Last year, the airport served 69,286,461 million passengers, an increase of 17.8% as compared to 2021 and 0.4% over 2019, our previous record traffic year. Earlier predictions of 70 million annual passengers would surely have been met had it not been for weather-related traffic disruptions during the important holiday season.
For the year-to-date October 2022 period, DEN continues to rank as the third-busiest airport in the world, behind only Atlanta (ATL) and DallasFt. Worth (DFW). Full year global airport statistics are expected to be available this spring.
To balance out the reality of recordsetting passengers traveling through DEN, we’ve been working hard to
DENVER INTERNATIONAL AIRPORT
improve our travellers’ experience by opening new, expanded areas on our concourses. Within these spaces, you’ll enjoy new outdoor patios, restrooms, seating, charging stations and nursing rooms. We’ve also have cut the ribbon on new shops and restaurants, including local names, like Mercantile Dining & Provision, and nationally recognized brands like Voodoo Doughnut, to name a few. We have made major progress on the Great Hall Project and have started construction of two new security checkpoints on Level 6 of the terminal as well as the construction of the new triple escalator that will take passengers from post-security on
Level 6 to the train to gate on Level 4.
Notably, 2022 was also the busiest year for international passenger traffic at DEN, with volumes reaching more than 3.3 million, 74.7% above 2021 and 4.6% more than 2019. In terms of cargo, 2022 also set a record, with volume totalling nearly 725 million pounds. 2022 marks the first year since 2003, nearly two decades ago, that DEN’s annual cargo volume exceeded 700 million pounds.
DEN’s emergence as the world’s third-busiest airport is due not only to our mid-continental location, but also due to the confidence our
airline partners have in our ability to move connecting traffic. 2022 was the busiest year on record at DEN for both United and Southwest. For the year, 58.8% of DEN’s passengers were origination and destination (O&D), meaning they began or ended their trip in Denver. Connecting passengers made up 41.2% of total passengers in 2022, representing the highest percentage of connecting passengers since 2014.
It’s no wonder that we continue to emphasize Vision 100, our strategy to help us prepare DEN for its inevitable growth toward 100 million annual passengers in the future. Denver International Airport (DEN) takes seriously its responsibility to provide opportunities for our neighbours who surround our airport. As the region’s largest economic engine, we want proximity
TRAVEL DEMAND
to our operations to be beneficial to you.
In the early part of 2022, we introduced a strategy to prepare the airport to serve an inevitable 100 million annual passengers within 10 years. We named that strategy Vision 100 and made sure to include the expectations of continuous stakeholder input and feedback. This message and the project which it describes are in alignment with those guidelines. We also determined that a primary task would be to “power our people,” both current and future, by providing real opportunities for equity, diversity, inclusion, and accessibility.
The $2.3 billion Gate Expansion Program is being funded by general enterprise funds, financed by bonds.
The original budget was $1.5 billion to construct 39 new gates; however, once the gates were officially leased to United and Southwest, DEN added work to the program to accommodate the relocation of various airlines to other gates.
This work included the buildout of a new commuter facility, new airline support spaces, a new club for American on Concourse C and gate modifications and technology upgrades. The additional budget also allows for the construction of the ground-load facility with five new gates for Frontier Airlines. DEN is an enterprise of the city and county of Denver and does not operate using General Fund tax dollars.
The new hold rooms include areas configured for specific uses and
passenger profiles, such as a busy zone for families traveling with children and a quieter zone for business travellers who want to plug in and work. HNTB used the zone strategy and moved boarding queues next to the glass to prevent lines from spilling into the circulation corridors to meet requirements of United Airlines’ new “Gates of the Future” program.
The whopping 54 new hold rooms are outfitted with a variety of new furniture and seating. Options include tandem hold room seating, lounge chairs and high-top tables with stools. All seating has power outlets for passengers to charge their devices.
The airport commissioned Zoeftig to
create a bespoke design of its Zenky Plus seating range with custom arms and legs and unique paint finishes. The manufacturer also amended the design of the tables with a unique Corian material and “invisible fixings,” so it appears the tables are floating—without bolts and screws in plain sight. “Ultimately, we created a unique, high-spec and very opulent product to basically raise their passenger experience to the highest level,” says Martin Sharp, the company’s senior regional director.
The airport intends to replace existing seating in other parts of the terminal with the new DEN-spec Zenky Plus models.
Zoeftig worked closely with Gallun Snow and the building design teams to meet ADA requirements and provide compliant seating (with ADA power) and spacing for people with reduced mobility.
Among the major projects currently under construction at DEN, the development of the Center of Equity and Excellence in Aviation (CEEA) may have the most long-term impact on the future of the airport. CEEA will become an economic powerhouse that will help DEN build and grow its future workforce. Anyone who either works at DEN or hopes to work at DEN one day will benefit from this institution.
With the unveiling of first conceptual renderings, you can now envision the resource that will soon be available to you, your friends, family and others interested in the aviation industry. The constru
ction of this one-of-a-kind training center is being funded as part of the Great Hall Project. It creates a pipeline of aviation talent that will provide employees and underrepresented individuals, of all ages and backgrounds, from surrounding communities opportunities to start and enhance careers in the aviation industry.
CEEA is being constructed within 66,000 square feet of space on Level 4 of the Hotel and Transit Center, below the outdoor plaza. The focal point of the space will be the Hall of Equity, which will accommodate 300 people for training and educational purposes. Other adjacent lecture halls and training rooms will accommodate another 200 – 300 people. A pre-function lobby will feature a small café for networking and small group meetings.
Studio Completiva, a minorityowned firm, was awarded the design contract through Stantec. Sky Blue Builders is the minority-owned general contracting firm, which was awarded the construction contract through Hensel Phelps. Construction will begin in late 2023.
Until then, we’re already implementing some of the programming that will call CEEA home, including: Business Development Training Academy: a program that supports small businesses by providing a systematic approach to entering DEN as a subcontractor in construction, professional services, goods and services, and concessions.
Career Pathways: a progressive training program that will help attract and retain the current and future workforce.
The Research and Innovation Lab: will allow DEN to partner with local universities to conduct aviation research, identify best practices and adapt new and existing technology systems to innovate the aviation industry.
As a true tool for equity, CEEA will serve as a way for current and future employees to develop and hone the skills that will help them progress into more responsible and lucrative positions. We hope a good number of program graduates will choose to stay at DEN but we also hope CEEA will become recognized around the world as a source of expertly trained and highly motivated professionals ready to work in the aviation industry.
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Innovative and design-led, the Zenky Plus seating range is simply beautiful, and beautifully simple.
Highly engineered, contemporary forms, a huge portfolio of materials and endless color palettes. Whether standard or bespoke, Zenky Plus can compliment the airport’s local environment, and will harmonise perfectly with your interior scheme.
“Overall, Zurich Airport’s plan to become carbon neutral involves a combination of renewable energy, energy efficiency, sustainable transportation, carbon offsetting, and sustainable aviation fuel.”
Zurich Airport, also known as Flughafen Zürich, is Switzerland’s largest international airport and a hub for both passenger and cargo traffic. Situated in the canton of Zurich, the airport has been a vital gateway to Switzerland and the rest of Europe for over 70 years. In recent years, Zurich Airport has gained recognition for its innovative and sustainable practices, making it a model for other airports worldwide.
Innovation
One of the key factors that sets Zurich Airport apart is its focus on innovation. The airport has implemented several technological advancements to enhance the passenger experience, such as automated check-in kiosks, self-service bag drop, and biometric boarding gates. These innovations not only improve efficiency but also reduce waiting times for passengers.
In addition to passenger-facing innovations, Zurich Airport has also implemented several sustainability-focused initiatives, such as energy-efficient lighting and
heating systems, waste reduction programs, and the use of renewable energy sources. The airport has also invested in research and development to explore new technologies that can further reduce its environmental impact.
Sustainability
Zurich Airport is committed to reducing its carbon footprint and has set a target to become CO2 neutral by 2050. To achieve this goal, the airport has implemented several measures, such as the use of electric and hybrid vehicles,
sources, such as solar panels and geothermal energy, to reduce its reliance on fossil fuels. The airport has already installed solar panels on the roofs of some of its buildings, and it is exploring the potential for geothermal energy to provide heating and cooling to its buildings.
Energy Efficiency: Zurich Airport is implementing energy-efficient technologies and practices to reduce its energy consumption. For example, the airport has replaced its lighting systems with LED lights, which are more energy-efficient. Additionally, the airport is using advanced building management systems to optimize heating, cooling, and ventilation in its buildings.
Sustainable Transportation: Zurich Airport is promoting sustainable transportation options for passengers and employees. The airport provides easy access to public transportation, such as trains and buses, and encourages the use of electric and hybrid vehicles on its premises.
Carbon Offsetting: Zurich Airport is offsetting its remaining carbon emissions through the purchase of carbon credits. The airport is investing in carbon reduction projects, such as renewable energy and forest conservation, to offset its emissions and achieve carbon neutrality.
Sustainable Aviation Fuel: Zurich Airport is promoting the use of sustainable aviation fuel (SAF) as an alternative to traditional jet fuel. The airport is collaborating with airlines and fuel providers to increase the availability and affordability of SAF at the airport.
Overall, Zurich Airport’s plan to become carbon neutral involves a combination of renewable energy, energy efficiency, sustainable transportation, carbon offsetting, and sustainable aviation fuel. By implementing these measures, Zurich Airport is demonstrating its commitment to sustainability and reducing its environmental impact.
the installation of solar panels, and the promotion of sustainable transportation options for passengers and employees. Additionally, Zurich Airport has received several certifications for its environmental management system, including the ISO 14001 and the Airport Carbon Accreditation.
Here are some of the ways that Zurich Airport is looking to become carbon neutral:
Renewable Energy: Zurich Airport is investing in renewable energy
Swissport is a leading provider of ground handling and cargo services to airlines and other aviation-related companies worldwide. At Zurich Airport, Swissport is one of the main ground handling companies, providing a range of services for airlines such as check-in, baggage handling, and aircraft cleaning.
Swissport has been operating at Zurich Airport since the 1950s and has since grown to become one of the largest ground handling providers at the airport. The company has made significant investments in state-of-the-art facilities and equipment, as well as the training and development of its staff, to ensure that it offers high-quality services to its clients.
In recent years, Swissport has also been involved in initiatives to improve sustainability at Zurich Airport. For example, the company has introduced electric and hybrid vehicles to its ground handling fleet, reducing its carbon footprint and contributing to the airport’s overall sustainability efforts.
Additionally, Swissport has collaborated with the airport and other stakeholders to develop more efficient and sustainable ground handling processes, such as the use of automated baggage handling systems.
Overall, Swissport plays a critical role in the operations of Zurich Airport, providing essential ground handling and cargo services to airlines and contributing to the airport’s ongoing efforts to improve efficiency and sustainability.
The future of Zurich Airport looks promising, as the airport continues to invest in infrastructure, technology, and sustainability initiatives to improve the passenger experience and reduce its environmental impact. Here are some developments that are likely to shape the future of Zurich Airport:
Expansion: Zurich Airport is currently undergoing a significant expansion project, known as “The Circle.” The project includes the construction of a new business and leisure complex adjacent to the airport, featuring hotels,
conference facilities, restaurants, and retail spaces. The Circle will provide additional facilities for passengers and visitors and will further establish Zurich Airport as a hub for business and tourism.
Technology: Zurich Airport is expected to continue investing in new technologies to enhance the passenger experience and improve efficiency. For example, the airport is exploring the use of biometric technology to streamline check-in and security processes, as well as the implementation of autonomous vehicles for transportation within
the airport.
Sustainability: Zurich Airport is committed to reducing its carbon footprint and becoming CO2 neutral by 2050. The airport is likely to continue investing in renewable energy sources, such as solar panels and geothermal energy, as well as exploring new technologies to reduce energy consumption and waste.
Increased Connectivity: Zurich Airport is well-positioned to continue serving as a hub for air travel in Europe and beyond. The airport has a strong network of
airlines and destinations, and with the expansion of The Circle, it is likely to attract even more airlines and passengers.
The future of Zurich Airport looks bright, as the airport continues to innovate and invest in sustainability, technology, and infrastructure to meet the growing demand for air travel while reducing its environmental impact.
Zurich Airport’s commitment to innovation and sustainability has made it a leading airport in Europe and a model for others to follow. By implementing technological advancements and sustainability-focused initiatives, the airport has not only improved the passenger experience but also reduced its environmental impact. As global travel continues to grow, Zurich Airport’s dedication to innovation and sustainability will be crucial in ensuring that air travel remains a viable and responsible mode of transportation for future generations.
THE GLOBAL LEADER IN AVIATION SERVICES
From its modest beginnings with operations at Switzerland’s largest airports in Zurich, Geneva and Basel in 1996, Swissport has developed into a global leader. Today, some 850 air carriers place their trust in Swissport. We proudly serve our clients with airport ground services and air cargo handling with consistent service quality, the highest levels of safety and globally standardized procedures at 292 airports.
Swissport’s global presence, in combination with our knowledge of the local markets, the breadth of our service portfolio and our people, is the basis of our and your success. To provide our services with the best people, Swissport is looking for new talents worldwide.
Check out the vacant positions on our career portal jobs.swissport.com
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AIRPORTS
COMPANY SOUTH AFRICA
An Ambitious and Visionary Approach to Enhancing the Airport
“Our duty tree concept is a reflection of our belief in the transformative power of airports”
Airports Company South Africa: Revolutionizing the Airport Experience through Duty Tree Developments
Airports Company South Africa (ACSA) has always been a frontrunner in the aviation industry, continuously striving to improve the overall airport experience for its passengers. With the recent unveiling of their ambitious duty tree development project, the company is all set to revolutionize the way people travel, shop, and dine at airports. In this editorial, we take a closer look at ACSA’s visionary approach to duty-free zones and discuss how this innovative concept is poised to redefine the airport experience for millions of travellers.
“Airports are not just transit points; they are spaces where people come together, engage, and create connections,” says ACSA CEO, Mpumi Mpofu. With this philosophy in mind, ACSA has embarked on a mission to transform the traditional duty-free zones into vibrant, multi-experiential “duty tree” areas, designed to offer passengers a wide variety of retail, dining, and leisure options.
At the heart of the duty tree concept lies the idea of incorporating natural elements into the airport environment. “We firmly believe that nature has a calming and rejuvenating effect on people,” explains Mpofu. “By integrating green spaces within our airports, we aim to provide a respite for weary travellers and create a serene, soothing ambiance that allows them to relax and unwind before or after their flights.”
The duty tree areas will feature lush greenery, vertical gardens, and water features, effectively bringing the outdoors indoors, while also serving as an ecofriendly initiative. “Our commitment to sustainability goes hand in hand with our duty tree concept. We intend to use water-saving technologies and energyefficient lighting to minimize our environmental footprint,” Mpofu adds.
In addition to the emphasis on nature, the duty tree concept focuses on creating immersive retail experiences that cater to the diverse needs of passengers. “We want to offer our customers a unique shopping experience that goes beyond the traditional duty-free model,” says Mpofu. “Our duty tree areas will feature a curated mix of luxury and high-street brands, as well as local artisans and designers, thereby offering something for everyone.”
To further elevate the shopping experience, ACSA is working on incorporating cutting-edge technology into the duty tree areas. “We envision a seamless integration of digital and physical retail spaces, where passengers can use their smartphones to locate products, access personalized promotions, and even make contactless payments,” Mpofu elaborates. “Our aim is to make the shopping process as smooth and enjoyable as possible.”
But the duty tree concept is not just about shopping; it also aims to offer a comprehensive gastronomic experience. “We recognize that food is an integral part of the travel experience, and we want to ensure that our passengers have access to a wide array of dining options,” says Mpofu. “From fine dining restaurants to casual cafes and grab-and-go outlets, our duty tree areas will cater to all tastes and preferences.”
To further enhance the airport experience, ACSA is also working on introducing various leisure and entertainment options within the duty tree areas. “We want to create a memorable experience for our passengers, and that includes offering
them more than just shopping and dining,” Mpofu notes. “From art exhibitions and live performances to children’s play areas and relaxation zones, we are exploring various avenues to enrich the airport environment.”
The duty tree concept is not only expected to benefit passengers but also to have a positive impact on the local economy. By offering a platform for local artists, designers, and businesses, ACSA aims to contribute to the growth and prosperity of the communities surrounding its airports. “We believe that airports can serve as catalysts for local economic development,” Mpofu remarks. “By promoting and supporting local talent within our duty tree areas, we hope to create new opportunities and foster a spirit of entrepreneurship.”
Moreover, the duty tree development project is expected to generate a substantial number of jobs in the retail, hospitality, and construction sectors. “Our duty tree project is not just about transforming the airport experience; it is also about creating sustainable employment opportunities for the people of South Africa,” Mpofu emphasizes.
In terms of implementation, ACSA has outlined a phased approach to roll out the duty tree concept across its network of airports. “We are starting with pilot projects at selected airports and based on the learnings and feedback from these initial implementations, we will
refine and adapt the concept before extending it to other locations,” Mpofu explains.
As the aviation industry continues to recover from the COVID-19 pandemic, the duty tree development project comes as a much-needed breath of fresh air. By prioritizing the passenger experience and focusing on sustainability, ACSA is demonstrating its commitment to not only adapting to the changing landscape but also leading the way in innovation and excellence.
In conclusion, Airports Company South Africa’s duty tree concept is an ambitious and visionary approach to enhancing the airport experience for passengers. By seamlessly blending nature, retail, dining, and leisure, ACSA is reimagining the traditional duty-free model and setting the stage for a new era in airport design. With a strong focus on sustainability, local economic development, and job creation, the duty tree development project is not only a testament to ACSA’s commitment to innovation but also a symbol of hope and progress for South Africa’s aviation industry and beyond.
As Mpumi Mpofu, the CEO of ACSA, aptly puts it: “Our duty tree concept is a reflection of our belief in the transformative power of airports. We are confident that these developments will not only elevate the passenger experience but also contribute to the social and economic prosperity of our nation. After all, airports are more than mere transit points; they are gateways to our shared dreams and aspirations.”
EXECUJET AFRICA
Industry Aviation Magazine speaks to Gavin Kiggen, Vice President –
ExecuJet Africa & President – Aircraft Sales and Transactions
Luxaviation Group – setting new standards in South Africa
Luxaviation Group, one of the largest business aircraft and helicopter operators worldwide, is committed to supporting business aviation’s growth in South Africa. Let’s take a look at how the company is driving up standards throughout the country.
Across South Africa, Luxaviation Group tailors private travel experiences for clients who demand and deserve the best.
Gavin Kiggen, Luxaviation’s Vice President, Africa, says: “Whether you’re travelling for business or pleasure, we have a state-of-the-
art charter jet for every requirement, flying whenever and wherever you want. Time is such a precious commodity, which is why our aircraft make perfect sense – as you travel, you can also work or relax in privacy and luxury.”
Charter fleet expansion
Strong throughout COVID-19, Luxaviation Group’s global fleet has continued to grow through the industry’s post-pandemic recovery. The African charter fleet has been no exception.
“Just to select two highlights,” says Kiggen, “we added a Bombardier Global Express and a Beechcraft King Air 260 to the African fleet in 2022, both based at Lanseria International Airport, near Johannesburg.”
The Global Express can carry up to 13 passengers and offers a range of 4,800 nautical miles.
“Like all Bombardier business jets, the Global Express is an exceptional aircraft,” says Kiggen. “The large-cabin comfort and range are already proving highly attractive to charter customers across Africa.”
The King Air 260 can carry up to eight charter passengers, bringing top-class turboprop efficiency to the region.
Kiggen says: “The King Air 260 is such a popular aircraft with the business community globally and we’re offering this turboprop for charter in Africa for the first time, new from the factory in 2022.”
Luxaviation expects the King Air 260 to attract high demand, not least for flights from Johannesburg to locations including Namibia, Botswana and Zimbabwe.
The Bombardier and Beechcraft aircraft are additions to an already impressive fleet, ranging from ultra long-range jets such as the Gulfstream G550 to light jets including the Cessna Citation M2 and helicopters such as the Bell 407.
“Our ever-growing fleet,” says Kiggen, “offers increasingly diverse options to meet the mission demands of any customer.”
Surging sales
Complementing the charter business growth, Luxaviation Group has been enjoying success in aircraft sales over the past two years, steadily increas-
ing activity not only in Africa but also globally.
What makes the company so successful in sales? One key factor is a focus on customer satisfaction. Luxaviation has a reputation for delivering high-quality services and customised solutions to meet the unique needs of each client. This commitment to excellence has earned the trust and loyalty of customers, who return to the company year after year for their aviation needs.
In addition, Luxaviation’s extensive global network and industry expertise have enabled the company to identify and capitalise on emerging trends and market opportunities. As a result, the company offers clients access to the latest aircraft models and technologies, as well as flexible ownership and financing options.
“Overall,” observes Kiggen, “I think our success in aircraft sales can be attributed to our customer-centric approach, industry expertise and commitment to sustainability. As the demand for private aviation intensifies, we’re positioned ideally to continue our growth and maintain our leadership in the industry.”
Leading FBO facilities
Alongside aircraft charter, management, maintenance and sales, another key element of Luxaviation Group is the fixed-base operations (FBO) business run by ExecuJet, part of the group.
ExecuJet Africa operates two FBOs in South Africa – one at Lanseria and one at Cape Town International Airport.
Kiggen says: “We’re proud to have FBOs in such iconic locations. Johannesburg, the country’s largest city, attracts people from all over the world, not least because the legend of the inspirational Nelson Mandela lives on so powerfully. And tourists arrive all year, every year, to see Table Mountain overlooking beautiful Cape Town. Furthermore, Cape Town International Airport was named in the Top 50 in the Skytrax World Airport Awards 2023.
“Both our South African FBOs offer comprehensive services from corporate aircraft charter to management and insurance, and from aircraft sales and cargo charter to unmanned aerial vehicles, as well as concierge services and luxury tours, travel experiences and safaris.”
And ExecuJet Africa’s operations extend beyond South Africa too, with bases at Murtala Muhammed International Airport in Lagos, Nigeria, and at Seychelles International Airport, near the capital city of Victoria, on the island of Mahé.
Award-winning safety excellence Quality brings rewards and awards.
Recognition of ExecuJet’s outstanding safety standards in South Africa is growing all the time.
In September 2021, for example, the flight safety specialists of South Africa’s Litson & Associates (L&A) confirmed a Silver Aviation Safety Award for ExecuJet South Africa. Then, in August 2022, the award was elevated to the Gold level.
Kiggen says: “This new Gold award recognises our high aviation safety standards over a number of years and reflects the results of L&A reviews.
“We are proud of our long-term safety record and delighted to receive further industry recognition of our very high standards with this award.
From flight and ground operations to maintenance and training, safety is now – and will always be – our top priority.”
Trade show activities
Supporting trade shows such as AERO South Africa in Pretoria is another important part of Luxaviation Group’s commitment to the country.
Kiggen says: “We’re always excited to participate in leading general aviation events and AERO South Africa certainly comes into that category, as does the ‘Africa Aerospace and Defence’ show in the City
of Tshwane. We really enjoy sharing news of our activities, opportunities and fleet additions with the private aviation community, especially at times like now when our business is growing so strongly in the region. We’re driving forward powerfully and confidently into this post-pandemic era.
“Whether supporting our charter flight clients, or managing the valuable and important private jet assets of owners, we always deliver the highest standards of safety, reliability, value and service.”
Kiggen concludes: “South Africa’s finest airports are not only the best aviation facilities in all of Africa but among the best airports in the world. We’re proud to play our part supporting and improving this country’s exceptional aviation system and serving our wonderful community of customers.”
BUDAPEST
INTERNATIONAL AIRPORT
A Gateway to the Future of European Travel
“With its modern facilities, expanding capacity, and commitment to sustainability, the airport is well-positioned to continue its growth and development as a gateway to the future of European travel.”
Budapest International Airport: A Gateway to the Future of European Travel
Budapest Ferenc Liszt International Airport, also known as Budapest Airport, is the largest airport in Hungary and serves as a major gateway to Central and Eastern Europe. In recent years, the airport has undergone significant expansion and modernization, positioning it as a key player in the region’s aviation industry. In this editorial, we will take a closer look at Budapest International Airport and its future projects.
Budapest Airport is a hub for several major airlines, including Wizz Air and Ryanair, and offers flights to over 150 destinations worldwide.
The airport’s two terminals, Terminal 2A and Terminal 2B, have been recently renovated and expanded to accommodate the increasing number of passengers. The airport is also home to a state-of-the-art cargo terminal that handles over 100,000 tons of cargo annually.
One of the most significant recent developments at Budapest Airport is the construction of a new terminal building, Terminal 3, which is expected to open in 2025. The new terminal will have a capacity of 15 million passengers per year and will feature modern facilities, including automated bag drop and passport control systems, and a new multistorey car park. The expansion of the airport is expected to boost tourism and business travel in Hungary, as well as create new job opportunities in the region.
BUDAPEST INTERNATIONAL AIRPORT
Budapest Airport is also committed to sustainability and has implemented several initiatives to reduce its carbon footprint. In 2020, the airport was awarded the ACI Europe Best Airport Award for Environmental Management, recognizing its efforts to reduce energy consumption, waste, and emissions. The airport has also
invested in renewable energy sources, such as solar panels and geothermal heating, to power its facilities.
DB Schenker is a global logistics and transportation company that has a significant presence at Budapest Ferenc Liszt International Airport. The company operates a state-
of-the-art logistics center at the airport that serves as a central hub for its operations in Hungary and the wider Central and Eastern European region.
DB Schenker’s logistics center at Budapest Airport covers an area of 12,500 square meters and includes a warehouse, office space, and a customs clearance area. The facility is equipped with the latest technology and equipment, including automated conveyor systems and a high-tech security system, to ensure efficient and secure handling of cargo.
The company’s operations at Budapest Airport include air freight, sea freight, and land transport services, as well as value-added logistics solutions such as warehousing, packaging, and distribution.
DB Schenker’s services are used by a wide range of industries, including automotive, electronics, healthcare, and retail.
DB Schenker’s presence at Budapest Airport has played a
crucial role in supporting the airport’s growth as a major transportation hub in Central and Eastern Europe. The company’s logistics center provides seamless and efficient logistics solutions for businesses operating in the region, helping to boost trade and economic growth.
In addition, DB Schenker’s operations at Budapest Airport have also contributed to the airport’s reputation as a leading cargo hub in the region. The company’s expertise in logistics and transportation has helped to attract other businesses to the airport, further expanding its cargo operations and strengthening its position in the global logistics industry.
DB Schenker has played a significant role at Budapest Airport, providing world-class logistics and transportation services to businesses operating in the region. The company’s presence at the airport has helped to support its growth as a major transportation hub in Central and Eastern Europe and has contributed to the airport’s reputation as a leading cargo hub in the region.
Looking to the future, Budapest Airport is well-positioned to continue its growth and development as a major aviation hub in Europe. The airport’s strategic location, modern facilities, and commitment to sustainability make it an attractive choice for airlines and travelers alike. The airport is also poised to benefit from the growing demand for air travel in Central
and Eastern Europe, as well as the increasing popularity of Budapest as a tourist destination.
In conclusion, Budapest International Airport is a vital component of Hungary’s transportation infrastructure and a key player in the region’s aviation industry. With its modern facilities, expanding capacity, and commitment to sustainability, the airport is well-positioned to continue its growth and development as a gateway to the future of European travel. As the world recovers from the COVID-19 pandemic and travel resumes, Budapest Airport is poised to play a pivotal role in connecting Hungary to the rest of the world and strengthening the country’s position in the global economy.
ISTANBUL AIRPORT
The Biggest Infrastructure Investment ever seen in Turkey
“Our vision for our airport remains unchanged since we commenced our operations. ”
ISTANBUL AIRPORT
Kadri Samsunlu, CEO of iGA Istanbul Airport, says the new airport is the biggest infrastructure investment ever seen in Turkey
Istanbul Airport is the new airport in the city and is considered a huge achievement of the Turkish Government. Added to the two already existing airports of Istanbul (Ataturk Airport and Sabiha Gokcen International Airport), the new aviation hub has undertaken all the Ataturk Airport’s passenger flights from 2018 and is expected to host more than 200 million passengers by 2025.
Istanbul Airport is located in the Çatalca- Göktürk-Arnavutköy area, on the European side of the city, 40km from Taksim and 52km from Kadıköy. Set in the middle between Tayakadin and Akpinar village, it serves more than 350 domestic and international destinations in 110 countries, while its duty-free area is one of the largest (if not the largest) worldwide. For the time being, only one terminal is functional, four runways (out of the 6 in total when the project will be utterly completed) are in operation, and five concourses are home to the numerous airlines that fly from and to the airport. Last but not least, the services and facilities provided at the airport are one-of-a-kind, and of course, cutting-edge technology is applied all over the environmentally friendly airport.
All in all, Istanbul Airport, was fully functional for 2019 despite the construction not being finished yet and has already become a major transportation hub connecting three continents, Europe, Asia, and Africa, and will be developed into an even more significant aviation center as time goes by.
Did the airport make any changes to accommodate the passenger increase in 2022?
We never stopped our operations like the rest of the world. Only two months— April and May 2020—were badly affected. We are a tourist destination, so the government needed to keep the country open as much as possible. And as we are a service economy with 85 million people and two hours flight time from east to west, we had to keep the domestic wheels turning too. In 2022, we are 18% behind 2019 but after pandemic this quotient is still a success. We were the busiest airport in Europe in 2020 with 23 million passengers per annum (mppa) and in 2021 with 37 mppa. This year we had reached some 46 mppa by the end September and it seems we will be the busiest airport again.
We were always at full employment and so we have not had the problems associated with other airports in Europe. In fact, we completed the construction of our third independent parallel runway, which has helped to increase capacity and decrease taxi times by 50%. And we have been actively marketing iGA Istanbul Airport’s potential versus its competition.
Our focus on development was therefore largely untouched. This market is still under-served. Although iGA Istanbul Airport is a major hub, not many people are aware of the potential of Istanbul as a final destination. As such, we have started targeting other carriers to bring point-to-point, or inbound tourism, to our city.
To highlight a few examples, Air Arabia started flying from Sharjah, which has increased the number of UAE nationals and expats into our city. And the entry of the Emirates A380 will promote our city through their large network. Emirates currently has five destinations in Australia, seven in Pakistan, and more than 10 in India. This helps us to grow the one-stop traffic in our city.
Enhancing the airport for the future is very important, what have you implemented to accommodate this?
During the pandemic, we decided on a proactive approach. We finalised our strategy for the next five years, which defines which markets we will focus on and the investments we will make. Each phase of development will be triggered when passenger numbers or aircraft movements reach a certain benchmark. There will be three more phases to come in the lifetime of the concession.
We remain supportive of Turkish Airlines—they are our most important customer—but all airlines should feel comfortable doing
business with us. In fact, 20 new passenger airlines are flying to Istanbul since the new airport opened.
We are developing products for our passengers all the time. To highlight a few examples, we are now a ‘China Friendly Airport’, and we have also focused on the Generation Z group as they are our future travellers and influencers in the family leisure travel sector. There is even a dedicated youth lounge where travellers between the ages of 15 and 30 years old can gain access for just €5 ($4.85).
Data will be extremely important to this group and our aim is to make sense of passenger data, to create interactions using information fed from the data, and to optimise every process in which our customers are involved.
We are working to build an ideal data architecture. One of the first sections in our Digital Customer Journey project is our airport’s online shopping platform, istbuy.com. This has been carefully designed so that our stores can display their products in a global showcase and meet the needs of our guests even before they arrive at the airport. Our iGA Uçur function will extend the boundaries of the food and beverage areas in the terminal to the flight gate too. Couriers on scooters will deliver coffee and sandwiches to passengers at the flight gate. And iGA Wallet, which enables online secure payments, is another feature that we have implemented to make the shopping experience at Istanbul Airport faster and more comfortable.
Finally, let’s not forget we are also a cargo airport with 5.5 million tonnes of capacity. This airport will be a super-hub, Istanbul will be connected to rest of the country through logistics. Cargo is an important revenue driver. What new technologies has the airport implemented to measure and manage passenger flow?
Istanbul Airport is proud of its promise to be the most digitally advanced airport in the world. From the very first stage of design, we determined the technological needs of the terminal and its passengers and developed the airport infrastructure accordingly.
There is a queue management system that informs passengers about waiting times; digital information screens that allow video calls; an e-passport system; flight notification screens with multi-alphabet support; and a mobile application that offers a mobile-centred travel experience with a much easier airport journey.
An example of the latter is a parking/valet payment option so passengers can enjoy an uninterrupted inbound passenger experience without the need to stop at the payment point. The flight notification function,
meanwhile, allows passengers to track when they need to go to the flight gate using the notifications on their phones, without the need to find an information screens. Some 30% of app users regularly use the flight search function.
Our customer satisfaction feedback is important to us when continuing our technological investments. As the experience becomes easier, customer satisfaction increases, and airport and flight stresses are minimized. Digitization is a process that will never end.
We are currently working on
integrating block chain technology into our infrastructure. From ticket sales to air cargo, and passenger identity to cyber security, almost all our operational processes are being designed using block chain technology. It will generate new opportunities and greater trust.
Recruitment is key to any successful airport, are you confident you can work and bring in new talent to keep ahead?
One of the most important factors when recruiting new talent is to have a well-defined
mission statement. This will improve employee engagement and give them a clearer understanding of the company values.
Potential talent is also attracted through the promotion of our workplace based on the experience of our current employees. This type of promotion is a highly personal one and can lead to engaging talent early and instilling a sense of loyalty that is directly related to the company’s overall mission.
Our brand values are based on four main pillars: Unity, Continuous development, Trust, and Customeroriented.
Young talents also want to work for companies with excellent green credentials. What have you done to reduce your carbon emissions? Climate change is the greatest challenge of our time. It also poses one of the greatest risks for the future of the aviation industry.
Istanbul Airport is one of 238 airports that have committed to net zero CO2 emissions. But our new infrastructure is an inherent advantage. We are a smart airport with low emissions.
From the start, Istanbul Airport has conducted energy and greenhouse gas management studies. We have completed the ISO 50001 Energy Management and ISO 14064 Greenhouse Gas Management System installations and received Level 3 certification from ACI’s Carbon Accreditation Programme. The airport has also prepared its 2050 Net Zero CO2 roadmap.
In terms of energy efficiency activities, one of the most interesting is the Internet of Things (IoT). Bricks and mortar alone will never get you to full efficiency. The entire 76 million sq metre area at iGA Istanbul Airport is covered by a wireless network making remote and continuous monitoring of every online system possible. IoT technology is an essential tool for achieving net-zero energy as it allows us to optimize decision-making. We also work hard to be as efficient as possible in our buildings. Our mechanical systems are all automated. And we also use the SCADA system for
instant fault monitoring, fault source detection, remote intervention, and the monitoring of energy transmission and distribution lines.
Furthermore, we are engaged in many emission reduction initiatives, such as installing solar panels and transforming fleets to electric vehicles. And we are working to get up to 50% of our waste recycled.
We also need to ensure the infrastructure for sustainable aviation fuels (SAF) meets airline needs, including storage. We started our services for SAF usage in cooperation with Turkish Fuel Systems (TFS) in March 2022 as Turkish Airlines uses SAF twice a week.
One area that is often overlooked that I would like to mention is the Advance-Surface Movement Guidance and Control System (A-SMGCS). The A-SMGCS system helps to effectively manage the Istanbul Airport airside all the way from runways to stands providing operational efficiency, airport capacity management, emission and noise impact reduction and enhanced situation awareness and safety. With the implementation of A-SMGCS Routing (Level 3) and Guidance (Level 4 Follow the Green), the dynamic algorithm provides the shortest taxi route based on real constraint and conditions. Our teams are working on developing new algorithms for ‘lowest emission route’ option for controllers, which is new area of A-SMGS implementation under green airport concept. Our latest focus is on carbon sinks.
We think this will become increasingly important. Since the opening of our airport, more than 200,000 trees have been planted within the airport borders.
Who is your most prestigious partner and are there other airlines that you would like to work with you fulfil your potential?
Turkish Airlines is our most important partner, and our future is tied to theirs. But we have challenges that we need to solve together. As an example, a hub carrier will always focus on their hub and spoke model while the point-to-point market sometimes remain untouched.
Turkish Airlines has an amazing network of over 100 destinations in Europe and over 50 in Africa. However, we do have many undiscovered areas such as Iasi, Timisoara, and Kutaisi, which are all within a twohour flight of Istanbul, but Turkish Airlines’ aircraft are too large to service these markets.
We need to attract more LCCs and network carriers to fulfil our potential. We do not yet have the presence of Thai Airways, Aviana, Air China, ANA, United, or Air Canada, for example.
Going forward, in addition to airport and airline cooperation, we will not neglect the tourism board. We have joined forces with Visit Türkiye on many occasions as we share a mutual interest in driving inbound tourism.
What does the future hold for the airport?
Our vision for our airport remains unchanged since we commenced our operations. Istanbul’s new airport is the biggest infrastructure investment ever seen in Turkey, and infrastructure investments are done to create value and wealth for the country as well as for the industry. Our airport and the ecosystem around it is going to contribute around 5% to the GMP of Turkey, with Istanbul Airport at the heart of the new economic centre which is currently being developing in this part of the city.
Secondly, we will remain ambitious and continue to grow in line with passenger growth and cargo demand. This airport is going to complete the upcoming three phases of investments. We will be making Istanbul Airport one of the most important travel centres. This is a strong statement, but it reflects the commitment of our government to make Turkey one of the key players of aviation industry.
Lastly, my vision for the business is to always be focused on our passengers. We will continue putting passenger comfort, convenience, and connectivity at the very core of this airport.
AIRPORT
HONG KONG INTERNATIONAL
Developing to Reach New Heights
“The airport endured another challenging year in 2022 as the impact of the pandemic continued. Nevertheless, we saw the light at the end of the tunnel when the HKSAR Government relaxed travel restrictions and quarantine requirements for inbound travellers in the second half of the year.
HONG KONG INTERNATIONAL AIRPORT
Hong Kong International Airport is Hong Kong’s main airport, built on reclaimed land on the island of Chek Lap Kok, Hong Kong. The airport is also referred to as Chek Lap Kok International Airport or Chek Lap Kok Airport, to distinguish it from its predecessor, the former Kai Tak International Airport.
Having been in commercial operation since 1998, Hong Kong International Airport is one of the largest trans-shipment centres, passenger hubs and gateways for destinations in Hong Kong, greater China, Asia, and the world. The airport is the world’s busiest cargo gateway and one of the world’s busiest passenger airports. It is also home to one of the world’s largest passenger terminal buildings (the largest when opened in 1998).
The airport is operated by the Airport Authority 24 hours a day and is the primary hub for Cathay Pacific (the flag carrier of Hong Kong), Greater Bay Airlines, Hong Kong Airlines, HK Express and Air Hong Kong (cargo carrier). The airport is one of the hubs of Oneworld alliance, and also one of the Asia-Pacific cargo hubs for UPS Airlines.[5] It is a focus city for China Airlines and China Eastern Airlines. Ethiopian Airlines utilise Hong Kong as a stopover point for their flights.
HKIA is an important contributor to Hong Kong’s economy, with approximately 65,000 employees. More than 100 airlines operate flights from the airport to over 180 cities across the globe. In 2015, HKIA handled 68.5 million passengers,[4] making it the 8th busiest airport worldwide by passenger traffic and the 4th busiest airport worldwide by international passenger traffic.
[6] Since 2010, it has also surpassed Memphis International Airport to
become the world’s busiest airport by cargo traffic (except in 2020 due to the COVID-19 pandemic).
The airport is managed and operated by the Airport Authority Hong Kong (AA), which was established on 1 December 1995. To facilitate the increased traffic due to the third runway, Terminal 2 has been undergoing redevelopment since 2019 and will not reopen until at least 2024. The Third Runway at Hong Kong International Airport (HKIA) was officially commissioned on 25th November 2022, marking a key milestone of the airport’s expansion into a Three-runway System (3RS).
The commissioning ceremony, held at the new Integrated Airport Centre of HKIA, was officiated by Chan Kwokki, the Chief Secretary for Administration of the Government of Hong Kong Special Administrative Region (HKSAR); Yin Zonghua, Deputy Director of the Liaison Office of the Central People’s Government in HKSAR; Pan Yundong, Deputy Commissioner of the Office of the Commissioner of the Ministry of Foreign Affairs of the People’s Republic of China in HKSAR; Jack So, Chairman of Airport Authority Hong Kong (AAHK); Lam Sai-hung, the Secretary for Transport and Logistics; and
Fred Lam, Chief Executive Officer of AAHK.
Chan Kwok-ki, Chief Secretary for Administration said, “The 3RS will significantly increase the passenger and cargo handling capacity of HKIA. With the distinct advantages of the strong support from the Motherland and our connectivity to the world, Hong Kong will maintain and enhance its status as an international aviation hub, to better dovetail with the macro strategies of the 14th Five-Year Plan and Outline Development Plan for the Guangdong-Hong Kong-Macao Greater Bay Area.”
Jack So, Chairman of AAHK, said, “Since the construction of the 3RS started in 2016, we have overcome many difficulties and challenges. The project is progressing on schedule with the new runway starting operation in July this year. I would like to express my deep gratitude to all airport colleagues for their tremendous efforts in completing the new runway, which provides
fresh impetus to economic growth. The Airport City is also developing into a new landmark. These achievements are nothing short of miracles against all odds.”
The construction works of 3RS started in August 2016. The formation of 650 hectares of land (equivalent to 34 Victoria Parks) through reclamation was completed in around four years.
The 3,800m-long runway started operation in July 2022. The expansion of Terminal 2, construction of T2 Concourse, a new baggage handling system and automated people mover system are scheduled for completion in 2024 on time and within budget.
The HKIA Community Building opened in December at Hong Kong International Airport (HKIA), providing leisure and dining facilities to create a quality workplace for airport staff.
Funded and developed by Airport Authority Hong Kong (AAHK), the HKIA Community Building is adjacent to Terminal 1, serving all staff of different companies operating at the airport with a staff clubhouse and a staff cafeteria.
The HKIA Staff Clubhouse provides various facilities including a gymnasium with over 100 pieces of equipment, a karaoke room, quiet room, relaxation room, badminton court, basketball court, yoga room, table tennis room, barbecue area and roof garden. Airport staff may relax at the clubhouse during their spare time, with various facilities catering to their needs. Activities such as interest classes, seminars and events will also be held at the clubhouse for the airport community.
The 500-seat Landside Staff Cafeteria provides airport staff with a range of dining options, as well as a spacious and airy dining area, where staff can enjoy the spectacular view of the Sky Bridge and the apron.
Jack So, Chairman of AAHK, said, “I would like to express my heartfelt thanks to all airport business partners and their staff for their continuous efforts in taking forward the airport development projects during the challenging times. The HKIA Community Building not only serves the staff of AAHK, but the entire airport community with a wide array of leisure facilities. Staff is the most precious asset. AAHK will continue to work with its business partners to enhance staff well-being and make HKIA an ideal workplace.” The HKIA Community Building also houses the new campuses of Hong Kong International Aviation Academy and Airport Pre-school, with the latter set to open next year. Airport Authority Hong Kong (AAHK) and Zhuhai Municipal Government signed the “Zhuhai Municipal Government and AAHK Cooperation Memorandum of Understanding” to strengthen the cooperation between Hong Kong International Airport (HKIA) and Zhuhai, with a view to propelling the development of aviation industry in the Greater Bay Area (GBA).
Under the MoU’s framework, the key collaboration projects include the launch of “Fly-Via-Zhuhai-HK” passenger link services, development of international cargo business, establishment of a high-end aviation industrial park in Zhuhai, and active discussion on equity injection into Zhuhai Airport.
Hong Kong and Zhuhai airports will leverage the strengths of their respective air networks and the Hong Kong-ZhuhaiMacao Bridge (HZMB) to expand customer base and further enhance competitiveness. With “Fly-ViaZhuhai-HK” providing seamless
service, Mainland passengers travelling on HZMB can reach worldwide destinations conveniently via HKIA, while HKIA’s passengers can also travel to Mainland cities via Zhuhai Airport.
Through jointly developing the high-end aviation industrial park in Zhuhai, the two sides will collaborate on establishing a centre for aircraft maintenance, retrofit and configuration; a centre for aircraft parts and accessories production and distribution; a centre for aircraft engineering training and professional research, and other projects.
Jack So, Chairman of AAHK, said, “With strong support from the Central Government and Guangdong Provincial Government in capturing opportunities for integrated development between the Mainland and Hong Kong, the deepened cooperation between the two airports will give full play to the respective advantages of Hong Kong and Zhuhai, as well as leverage the convenience brought by HZMB, achieving mutual benefits. Both sides will join hands in developing a high-end aviation industrial park, bringing international partners to Zhuhai and creating an important new collaboration platform for Guangdong and Hong Kong to promote the development of the aviation industry. The collaboration will boost the demand for logistics and air cargo services and provide service to the whole country and worldwide.”
In 2022, HKIA handled a total of 5.7 million passengers, representing a year-onyear increase of 318.4%. Total cargo throughput and flight movements dropped by 16.4% and 4.2%, to 4.2 million tonnes and 138,700, respectively.
Fred Lam, Chief Executive Officer of AAHK, said, “The airport endured another challenging year in 2022 as the impact of the pandemic continued. Nevertheless, we saw the light at the end of the tunnel when the HKSAR Government relaxed travel restrictions and quarantine requirements for inbound travellers in the second half of the year. Passenger traffic at HKIA started to pick up in the last quarter of 2022. We also have a good start of 2023 with the resumption of normal travel with the mainland. We are confident that passenger traffic will continue to recover at HKIA.”
“Despite the pandemic AAHK spares no effort in improving the airport’s facilities to prepare for the recovery of air traffic. In the past year, the Third Runway was officially commissioned, which was a significant milestone for the Three-runway System project. Sky Bridge, the 200m-long footbridge connecting Terminal 1 and T1 Satellite Concourse, opened last November to offer convenience and new experience. Facial recognition is applied to the entire departure journey. The luxury zone and boarding gate areas have been revamped to amaze passengers with new looks and facilities,” added Mr Lam.
In December 2022, HKIA handled 1.6 million passengers, representing a surge of 938.7% compared with the same period last year. Flight movements increased by 8.7% yearon-year to 15,770. Cargo throughput saw a 26.4% drop to 351,000 tonnes compared to the same month last year.
Both Hong Kong residents and visitors are drivers of traffic growth in December 2022. Traffic to and from Southeast Asia and Japan experienced the most significant increases.
Cargo volume continued to be impacted by the global economic uncertainties, geopolitical tensions and disruptions to global supply chains. Import and export cargos decreased by 33% and 26% yearon-year respectively, compared to the same month last year. Southeast Asia, North America, and Europe recorded a similar significant decreased in terms of cargo volume in the month.
Meanwhile, HKIA was named “Cargo Airport of the Year – Asia Pacific” at the 9th Payload Asia Awards organised by Payload Asia. The awards are determined by online votes and an expert jury panel and recognise outstanding organisations in air cargo and logistics sectors. Cissy Chan, Executive Director, Commercial of AAHK, said, “We are honoured to receive this award, which demonstrates the HKIA cargo community’s professionalism and commitment to service excellence. We will spare no efforts in working with the air cargo community to offer the best service with a view to maintaining HKIA’s position as the airport of choice for cargo delivery.”
Hong Kong’s 1st On-Airport Cold Chain Centre with Temperature-Controlled Truck Docks & X-ray Screening
