Jaffrey Abbas Zafar - Building Customer Relationships

TIPS FOR BUILDING GOOD RELATIONSHIPS WITH YOUR RETAIL EMPLOYEES

INTRODUCTION 

These two management tips to motivate retail employees are easy to remember. They’re simple, but they work well when it comes to managing your retail employees and maintaining a positive atmosphere among them and in your store.

TIPS FOR BUILDING GOOD RELATIONSHIPS WITH YOUR RETAIL EMPLOYEES      

Start the Conversation Walk the Line Meet the New Boss Reduce Your Employee Turnover Rate Stand Behind Your Work With Guarantees Always Reward Your Loyal Customers

START THE CONVERSATION 

The key to building relationships is through real conversations with customers," he says. "Store managers need to stand outside and talk to customers as they walk out. A lot of retailers do customer and employee surveys and benchmark that way, and that's fine, but what's really amazing is how many insights you can get just by having direct.

WALK THE LINE 

With employees, Pershing recommends an even more in-depth approach, suggesting that management training include walking a few miles in the shoes of line-level employees.

MEET THE NEW BOSS 

Retail managers should approach employees with "a small mouth and big ears," Pershing says, seeking first to understand. This should be the case even in stores where morale is low and where traditional managers would focus on rooting out the bad apples.

REDUCE YOUR EMPLOYEE TURNOVER RATE 

Establishing reliability and consistency is extremely important when running an auto repair shop. This is hard to accomplish when you have a high turn over rate of employees which can lead to inexperienced new workers who need to be guided into better mechanics which can take time.

STAND BEHIND YOUR WORK WITH GUARANTEES ï‚¢

Make sure your customers know that you trust your own work by giving a guarantee on your repairs for certain amount of miles or time. If you repair someone's brakes, for instance, this will show them your not doing a shoddy job.

ALWAYS REWARD YOUR LOYAL CUSTOMERS 

Make your regulars feel appreciated by rewarding them for being loyal customers. Send them coupons for discounted work or give them a free oil change from time to time. There may be some upfront losses in revenue but will end up paying out in the long run as you start to build up a client base who will only come to you for auto repairs and refuse to go anywhere else.

WHO I AM‌. 

Jaffrey Abbas Zafar is a entrepreneur who specialize in business management and automotive sales management.