Software Asset Management Datasheet

The Software Asset Management (SAM) Would't it be great to surface the software cost of an IT change so your team knew if an every day change was going to cost several hundred dollars in additional licenses? Many ServiceNow customers struggle to gain full visibility of their software assets, causing an overspend on licenses due to limited knowledge on usage and complex licencing. The struggle to identify if an organization has entitlement for what they are using, or if they over bought and have too much shelf-ware is a common use case. This scenario typically results in millions of dollars in overspending on software!

Jade Global’s team of ServiceNow specialists work closely with global enterprises that need better visibility and efficiency in their software. Enriched software data can benefit functions across IT and the entire enterprise such as Security & Operations, HR, Application Portfolio Management, and IT Change. Our ServiceNow specialists work with you to get business outcomes faster with the NOW Platform ServiceNow Software Asset Management (SAM) Application. SAM systematically tracks, evaluates, and manages software licenses, compliance, and optimization.

With decades of experience working with large and mid-size enterprises, we understand both the challenges of enterprise systems and the value of efficient IT services.

Jade Global provides a full spectrum of services on the ServiceNow Platform to help enterprises Strategize Implement Manage

Jade Advantages

ITSM Project Problem Release Incident Change Request Asset

Enterprise Package Apps SAP Oracle EBS

Custom Application Sales Finance HR Marketing

SaaS Apps

Delivery Expertise Certified ServiceNow Implementation specialists with extensive ServiceNow applications and platform expertise and experience of multiple ServiceNow Implementations.

Implementation methodology leveraging industry best practices for processes and Implementation best practices in ServiceNow allows for a robust solution that is scalable, cheaper to maintain.

Center of Excellence Dedicated team focused on building Implementation Assets, Integrations to other Enterprise Applications, accelerated Implementation packages and developing solutions.

Jade Global 2019

www.jadeglobal.com

Software asset management (SAM) continues to be a C-level imperative. The material risk of being audited by software publishers and the resource disruption it causes has never been greater. License management is no small task. Organizations struggle to identify if they have entitlement for what they are using, or if they over bought and have too much shelf-ware. Mapping software deployed to entitlement rights purchased is complicated by the range of complex licensing models across thousands of software titles.

Request

Purchase

Deploy

Retire

Service

Monitor

Customers have historically struggled with the SAM point tools available in the market because they run in isolation and require the ongoing maintenance of many integrations for non-real-time views of data. As soon as an organization has figured out their compliance status, the IT configuration has changed and is outdated, leading to meetings, emails, along with phone calls where data is lost, and your position remains uncertain. This reactionary approach to software asset management may lead to waiting for an audit and accepting potentially hundreds of thousands to millions of dollars in penalties.

Millions could be saved on your software by knowing what you have and what you need. Revoke and reallocate unused titles, or draw down on surplus to eliminate shelf-ware*.

IT inefficiencies result when point tools sit outside your ITIL System. CMDB exports mean software positions will be delayed. You find out about compliance issues when its too late, perpetuating a reactive SAM culture that puts the team in an awkward position. ITAM teams struggle to get the resources to meet even the most basic requirements and expectations.

Point tools outside your ITIL system mean remediation processes will be manual. Proactive SAM is only possible when SAM is natively embedded with IT Operations on a single platform.

Jade Global 2019

www.jadeglobal.com

Enterprise Integration Made Easy

An integration solution for all your ServiceNow®-Enterprise application integration needs In the modern enterprise, companies embrace a best-of-breed app strategy. However, those apps likely don't work very well with each other – or with your legacy software. The biggest challenge of multi-app strategy is its inherent complexity – different technologies, different interfaces, different services, and different terminologies.

Jade Global’s JadeConnect solves this puzzle by providing a complete set of solutions and a portfolio of prebuilt integrations for all of your integration needs around ServiceNow. JadeConnect is an integration solution, powered by the ServiceNow platform and supports two-way, real-time, or batch integration with packaged or custom applications residing in the cloud or on-premise.

JadeConnect also offers a comprehensive suite of prebuilt integrations called “SmartAdapters” that integrate the most commonly used cloud-based apps and business processes around ServiceNow.

Smart Adapters JadeConnect offers enterprise-grade prebuilt integrations between well-known applications. These Smart Adaptors focus on business functionality and processes. Every adapter comes pre-built with set of field mappings, transformation rules, validation rules and business actions.

JadeConnect Overview

JadeConnect Features Powered by the ServiceNow Platform: JadeConnect is built on top of most secure, reliable, and trusted enterprise ServiceNow application platform as a service (PaaS)

Configurable: JadeConnect offers a multitude of configuration options to optimize the integration to fit your business requirements

Customizable: Seamlessly configure end-to-end business process as per your business requirements with the help of pre-built “Smart Adapters." The innovative interface manages your field mapping, validations, transformation and business actions

Monitor: Our simple, yet intuitive dashboard monitors and manages each instance of an integration flow. Easily track the number of processed records, identify errors, and address issues through retry capabilities

Jade Global 2019

www.jadeglobal.com

ServiceNow Software Asset Management ServiceNow® Software Asset Management runs SAM in the same place you manage the rest of IT.

Run SAM and IT Better, together on the Now Platform Our ability to embed SAM alongside everyday IT work is changing the game for our customers. License Change Projections surfaces the software costs resulting from planned IT Changes. This is the industry’s first software impact assessment* based on the actual configuration items impacted by the change giving the SAM team eyes and ears everywhere. Application Portfolio Management brings software life cycle dates in from SAM so you can properly plan critical decisions to upgrade, decommission, or rationalize your apps. The future possibilities of what our customers will be able to achieve when SAM is managed centrally with the rest of the ServiceNow platform is promising.

NextGen software asset management

Optimization

Analytics

Entitlements

Remediation

Platform

ITOM

Reconciliation

ITBM

ITSM

Request

!

CMDB

Leverage platform capabilities

Imagine what’s possible when you run SAM from the same place that you manage the rest of your IT.

Operationalize SAM data

Normalization

HW Asset

Discovery

Orchestration

Security

Software Asset Management is powered by an extensive Content Library to facilitate the normalization process, enabling you to map your deployments and purchases. It lets you tap into a powerful reconciliation engine to provide up-to-date compliance insights for software publishers available via real-time performance analytics dashboards. With Software Asset Management you can: • Reclaim unused software and ensure it is uninstalled from an end-user’s device.

• Receive alerts of potential issues before they occur.

• Remediate non-compliance by streamlining software purchasing and revocation rules you decide to set.

• Take control of software spend and compliance at the source by using the Software Catalog to automate the request and allocation processes.

Jade Global 2019

www.jadeglobal.com

Server Packs for Publishers Software publisher management is available for thousands of software publishers.

Commonly used license metrics by other publishers are also available in ServiceNow SAM. Metrics such as Per User, Per Device, Per Named User, Per Named Device, Per Core, and Per Processor, are provided.

For software publishers with complex licensing, packs are available for publishers such as SAP®, Microsoft®, Oracle®, IBM®, VMware®, and Citrix®. These packs include publisher-specific calculations to aid mostly with complex server licensing, such as Oracle database options that can go unused providing a tremendous optimization opportunity to reduce license costs. Microsoft’s Server/CAL and IBM’s PVU with IBM approved out of the box connections to ILMT and BigFix. Use the SAP publisher pack to identify user access, named user assignments and non-compliant scenarios. Optimize named user assignments based on user attributes and forecast SAP compliance along with consumption with Performance Analytics.

Office 365 and Adobe Cloud License Management provide customers the ability to manage cloud software license usage consumption in the same place on premise license consumption is tracked. IT finance and asset managers can monitor subscription usage levels to contain cloud costs. Get in front of any billing surprises and right size your renewal. Use the Normalization and Content Service dashboard to see current normalization rates and health of the content service in one view.

Life at work is better when experiences are intuitive and workflows across departments are automated.

License Workbench ServiceNow SAM provides a simplified user experience that helps to easily understand and remediate your compliance position. With the License Workbench, you can remediate from a single pane and prioritize publishers that require action.

Jade Global 2019

www.jadeglobal.com

Performance Analytics Software Asset Management includes the powerful analytic functions of ServiceNow® Performance Analytics. With Performance Analytics, you can review historical compliance trends and their associated costs. Publisher-specific dashboards enable the review of compliance and optimization positions at a glance. Software asset managers can use filters and drill down graphs to interact with data and find meaningful insights. You can also easily create and customize dashboards to add KPIs and key metrics on the fly to track trends and progress towards their software asset management goals.

Blacklisting

Finally, the SAM team has a seat at the table when decisions are made for IT.

Blacklisting Blacklisted software allows customers to identify and take appropriate action toward unauthorized software such as gaming applications or personal software.

Automated Entitlement Import Automated Entitlement Import drastically improves time to value by automating the process of importing procurement data into the system. It also performs critical validations such as identification of duplicates to ensure the data entered in the system is accurate.

Notable additional features • FedRAMP datacenter certified • On-premises support

Jade Global provides enterprise business application implementations, integrations, software product engineering, Cloud services, technology advisory, testing, and managed services across diverse industries.

We are headquartered in San Jose, California with U.S. offices in Philadelphia and Los Angeles. Jade Global is an Oracle Platinum Cloud Select partner, Salesforce Silver Partner, ServiceNow Silver partner, Dell Boomi Certified System Integrator Partner and Microsoft Gold partner. We have additional strategic partnerships with NetSuite and Zuora. Jade has been recognized as one of the fastest-growing companies in North America by Inc. 5000 and was featured on the Fastest Growing Private Companies list in the Silicon Valley Business Journal.

Jade Global 2019

www.jadeglobal.com