ServiceNow CMDB Design and Maturity

ServiceNow CMDB modeling simplifies the management of Configuration Items (CI’s) and services across all ITIL processes providing one single source of truth. IT can be managed through an intuitive application directly linked to each CI in the CMDB. Modeling and correctly setting up the CMDB helps IT drive service management, asset management, and governance. Identifying and populating Configuration Items (CIs) and maintaining the CI data can be a complex project. A well designed and accurate CMDB supports the automation of core ITIL processes including Incident Management, Problem Management, Change Management and Request Fulfillment. This results in fewer outages, decreased IT support costs, reduced resolution times and increased end user satisfaction. ► Are you implementing CMDB for the first time or looking to understand Configuration Item relationships? An isolated and poorly implemented CMDB that is not aligned with organizational readiness diminishes its value and can cause more harm than good to your ServiceNow implementation. Would you be interested in learning how Jade Global can help you rapidly and accurately model CMDB and simplify the management of Configuration Items (CI’s) and services across all ITIL processes providing one single source of truth?

CMDB Lite (2 – 4 weeks)

CMDB Relationships (2 – 4 weeks)

Implement a pre-packaged solution to maximize value by

Add an additional dimension to your CMDB by adding

incorporating the correct design elements to scale your

relationships between existing Configuration Items enabling

CMDB and build a foundation for future enhancements

troubleshooting and root cause analysis

► Have you attempted to implement a CMDB but had poor results? Would you be interested in learning how Jade Global can rapidly assess, re-design and align your CMDB to help drive IT Service Management to maximize your ServiceNow investment? Choose the offering you think you need to drive your IT Service Management.

Demystify CMDB (1 – 2 weeks)

CMDB Redesign and Align (2 – 4 weeks)

Demystify the current state of your CMDB with a

Revamp your CMDB without expanding your current scope.

comprehensive assessment, documentation and training to

Design your CMDB to make it immediately usable and build

help you make the best of your current implementation

a foundation for future enhancements in ServiceNow

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