ServiceNow Configuration Management Database (CMDB)
Today IT organizations are trying to improve service levels by automating their service offerings. To do this they need to have visibility into all the elements of the enterprise IT infrastructure and their relationship to services offering. An accurate and reliable Configuration Management Database (CMDB) is vital to an organization for effective configuration management, asset management, targeted support and compliance. The ServiceNow CMDB provides a consolidated system of record for IT. The CMDB can be made service-oriented by establishing Logical CIs (Business Services, Components, etc.) to serve as a layer of abstraction underpinning the ITSM processes. Modeling and correctly setting up the CMDB helps IT drive service management, asset management, support and governance Identifying and populating Configuration Items (CIs) and maintaining the CI data can be a made easier through automated discovery and reconciliation ►
Jade CMDB Services Assessment and Strategic Recommendations
CMDB Design and Configuration
Review your CMDB implementation and configuration management process
Provide prescriptive design recommendations and ServiceNow configurations
Perform a comprehensive functional and technical deep-dive and deliver strategic and tactical recommendations
Address CMDB scope, CMDB expansion, Data Models, UI design and CI relationships
CMDB Maintenance
CMDB Data Certification
Maintain the CMDB via a mature configuration management process
Leverage out-of-the-box Data Certification application
Automate supporting ITIL processes including Incident, Problem, Change, Service Requests and Asset Management
Implement processes and ServiceNow configurations for end-to-end Data Certification
CMDB Data Population
Incorporate recurring schedules to maintain an accurate CMDB
CMDB Reporting
Manual or automated CMDB Data Population and verification of CI attributes
Make operational and strategic decisions via reports, gauges and homepages
Normalize inbound data for consistency and accuracy during data consumption
Leverage BSM maps and CI relationships to address outages and impacts
Automate Data Validation using control tests leveraging ITGRC
Implement advanced reporting with database views and custom tables
Asset Management: Leveraging the CMDB
CMDB Training
Mature Asset Management leveraging the CMDB foundation
Increase CMDB adoption and comprehensive end user training and job aids
Integrate and synchronize assets and CI’s
Improve operational efficiency with administrative training and run-books
Implement end-to-end Asset Management from procurement to disposal
Enable ongoing support with developer training and enhancement guides
CMDB 3rd Party Integration Leverage event management integration and enterprise conventions for CI recognition Configure ServiceNow Discovery or other solutions like BDNA and SCCM To know more about Jade Global’s CMDB services, please contact us today at marketing@jadeglobal.com
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