Welcome aboard Brussels Airlines! It's important to understand our missed flight policy to ensure your travels go as smoothly as possible. Let's dive into the details.
by Aarti Gupta
Brussels Airlines is the national airline of Belgium, with more than 90 destinations across Europe, Africa, and North America. We pride ourselves on being customer-centric, prioritizing your comfort and safety above all else.
If you miss your flight with Brussels Airlines, don't panic!
Head to the customer service desk for assistance. Our team will try to find you an alternative flight as soon as possible.
If you've already checked in any baggage, it may have been removed from the aircraft. Our team will help you retrieve it so you can have your belongings with you while you wait for another flight.
Depending on availability, we'll either reschedule your flight or offer you a refund. If you're rebooked, you'll need to head back to check-in to collect your new boarding pass.
If we're able to rebook you on another flight, we'll do so as quickly as possible. If you're unable to make the new flight, we'll offer you a refund instead. Alternatively, if you're uncertain of your schedule, you have the option to request a voucher to be used towards a future booking on Brussels Airlines.
Cancelled Flights
If your flight was cancelled by Brussels Airlines or if there was a major delay resulting in a missed connection, we'll try to book you on the next available flight or offer you a refund.
If you're unable to travel due to medical issues or if you have a medical emergency while traveling with us, we'll work with you to find a solution that suits your needs.
If something unexpected happens, such as a natural disaster or civil unrest, we'll do our best to accommodate you and get you back on track with your travel plans.
Take advantage of our online check-in option, which opens up to 24 hours before your flight. This will save you time and ensure a speedy process.
Make sure to arrive at the airport with plenty of time to spare before your flight. This will give you ample time to go through security and locate your gate.
Set alarms and reminders to help you stay on track and ensure you leave enough time to get to the airport.
Take advantage of our online check-in, arrive early, and keep track of the time.
If you do miss your flight, don't panic! Head to the customer service desk for assistance.
Depending on availability, we'll either reschedule your flight or offer you a refund. If you're uncertain of your schedule, you can request a voucher for future travel.
