October 2023 Texas Propane magazine

Texas Propane T H E M A G A Z I N E F O R T H E T E X A S P R O PA N E G A S A S S O C I AT I O N

OCTOBER 2023

Outdoor Living The Hot, The Not, and The Next Big Thing

From Cold to Comfort: New Heat Pump Helper Updated CSR Flip Guides Released Propane Emergency Response Training Earn RRC CEs

chad@legacyenergyconsulting.com

763-772-2834

www.legacyenergyconsulting.com

Texas Propane T H E M A G A Z I N E F O R T H E T E X A S P R O PA N E G A S A S S O C I AT I O N

CONTENTS FEATURES

8 OUTDOOR LIVING: THE HOT, THE NOT, AND THE NEXT BIG THING

Photograph courtesy of Alfa Forni www.alfaforni.com

Propane powers many of the newest features that connect indoor comfort with the natural world.

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PROPANE PUTS THE “GREAT” IN “GREAT OUTDOORS”

When you’re off the grid, propane makes it feel like you never left home 16

WINTER WEATHER PREDICTIONS: A WINTER WONDERLAND?

Forecasts call for wetter than usual weather and a strong El Niño weather pattern 20 UPDATED CSR FLIP GUIDE ProCOT releases updated flip guide to assist CSRs. Get your free copies!

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PROPANE EMERGENCY RESPONSE TRAINING

PROPANE WITH PURPOSE

Why you do not want to miss this RRC continuing education class in College Station

22 FROM COLD TO COMFORT: HOW HEAT PUMP HELPER RESCUES HOMEOWNERS FROM ELECTRIC HEAT PUMP WOES 24

ROPANE COMPANIES, DON’T MISS OUT: P ORDER YOUR 2024 CALENDARS WITH PSC

Firestorm’s new collapsible fire pit makes outdoor comfort convenient DEPARTMENTS

4 Highlights from Headquarters

2023 Crossroads Propane Expo & Conference Sponsors

Golf Tournament • Targa Resources Beer & Wine Pavilion • Midstream Transportation Tote Bags • Cargas Systems Lanyards • Enterprise Transportation President’s Cocktail Reception • Quality Steel • Triarc Tank Expo Floor Refreshments • Rural Computer Consultants • Cactus Tanks

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TPGA Board of Directors

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Inside the Industry

26

People in Propane

28

Classified Advertising

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Calendar of Events

HIGHLIGHTS FROM HEADQUARTERS

Texas Propane THE MAGAZINE FOR THE TEXAS PROPANE GAS ASSOCIATION

Highlights from Headquarters Bill Van Hoy

TPGA Executive Director

October in Texas is probably one of the most popular months. The summer has (mostly) broken, and we can all go outside and enjoy ourselves any time of day. The next nine months will be (mostly) great!

As the temperatures begin to dip, the Texas Propane Gas Association wants to share new trends in the outdoor living market. With high interest rates, more and more consumers are not buying new homes, choosing instead to spend big dollars to remodel or add beautiful outdoor spaces to their homes. Explore what's in and what's out in the outdoor living market.

Fall is also the time for predictions to start coming out about winter weather. Turn to page 16 to see what The Old Farmer’s Almanac and the (newer) Farmer’s Almanac have to say on the matter. NOAA’s Climate Prediction Center is pretty certain that we’ll be in an El Niño weather pattern, which typically brings wetter and cooler temperatures to Texas. I guess we’ll see!

If you haven’t ever attended the Propane Emergencies Training in College Station, make sure you consider it this year. The event will take place November 6-7. It’s a great opportunity to forge a working relationship with your local emergency responders before a crisis. It’s important for the communities you live and work in. See page 18 for details on registration.

It’s been over a decade since the “Propane 101: Your Go-To Flip Guide for Customer Questions” was published. But ProCOT has brought it back.

Even better, propane companies can get up to three guides per branch FREE. See page 20 on how to order these guides and get fresh copies in your offices.

TPGA staff Bill Van Hoy..................bvanhoy@txpropane.com Executive Director Jackie Mason...................jmason@txpropane.com Education & Marketing Director Regulatory & Sr. Legislative Affairs Director Julie Novinger............accountant@txpropane.com Bookkeeper Propane Service Corporation sales@propaneservicecorp.com 800-392-0023 Publisher Kim Scheberle.............. kscheberle@austin.rr.com Account Manager/Managing Editor Sail House Publishing 512-346-0892 Joanne Pantaze..................jpantaze@zochnet.com Advertising Sales 512-273-2639 Kiki Pantaze.....................kpantaze@zochnet.com Art Director 512-924-7566

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October 2023 • Texas Propane

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2023-2024 TPGA Board of Directors President: Allen Wells, Wells Propane, 281-332-2630 President Elect: Larry Baty, Cadenhead Servis Gas, 972-771-8654 Secretary: Harris Baker, HBH Systems, 512-587-8347 Treasurer/Finance Chair: Bill Collins, Propane Exchange, 214-629-5118 District 1 Director: David Collett, Gas and Supply, 903-780-2488 District 1 Alternate: Open District 2 Director: Matt Brock, McAdams Propane, 936-598-7444 District 2 Alternate: Open District 3 Director: Open District 3 Alternate: Open District 4 Director: Danny Meyers, Bellville Butane 979-865-2698 District 4 Alternate: Matt Peterson, Buster Brown Propane, 281-689-3946 District 5 Director: Brody Newton, Busters Propane, 361-852-8161 District 5 Alternate: Open District 6 Director: Omar Garcia, Mr. G Propane, 956-581-1063 District 6 Alternate: Alex Hinojosa, Hino Gas Sales, 956-423-9178 District 7 Director: Sharon Seal, Bell Hydrogas, 210-533-7103 District 7 Alternate: Open District 8 Director: Rodney Sladek, Fayetteville Propane, 979-836-7044 District 8 Alternate: Open District 9 Director: Brad Quisenberry, Gene Harris Petroleum, 817-295-1091 District 9 Alternate: Larry Hearn, Yellow Rose Propane, 870-648-8241 District 10 Director: Josh Nowlin, McCraw Propane, 9003-583-7481 District 10 Alternate: Chad Gregg, Enderby Gas, 940-482-3225 District 11 Director: Steve Adams, Hardwick LPG, 254-647-3402 District 11 Alternate: Open District 12 Director: Laci Jo Stone, Schneider Distributing, 800-901-9109 District 12 Alternate: Open District 13 Director: Lane Worthington, WTG Fuels, 432-682-4349

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Texas Propane • www.txpropane.com

District 13 Alternate: Casey King, WTG Fuels, 432-894-4240 District 14 Director: Terry Perez, Perez Propane, 512-318-9780 District 14 Alternate: Open District 15 Director: Don Heinrich, Slaton Gas, 806-828-6501 District 15 Alternate: Open District 16 Director: Mark Garrison, Fred Garrison Oil, 806-296-6353 District 16 Alternate: Open Past President: Josh McAdams, McAdams Propane, 936-598-7444 Past President: Mark Peterson, Buster Brown Propane, 281-689-3946 Past President: Jack Walzel, Tri-Co Propane, 254-642-3885 Past President: John Walter, Schneider Distributing, 800-901-9109 Past President: Ben Wood, Northwest Propane, 972-247-6121 Vice President: Steve Adams, Hardwick LPG, 254-647-3402 Vice President: Jeremy Gentile, Hill Butane, 409-296-2001 Vice President: Matt Terry, Matador Gas, 210-560-5418 Sr. Vice President: Todd Dorris, Roadrunner Energy, 830-278-2915 Sr. Vice President: Bill Collins, Collins Propane, 972-442-1078 Sr. Vice President: Joe Green, Green’s Blue Flame Gas, 713-462-5414 Assoc. Supplier Service Director: Rusty Walker, Marshall Young 817-645 9155 Assoc. Supplier Service Alternate: Andy Brus, Crum & Forster 682-220-4812 Assoc. Producer/Marketing Gas Director: Jim Fulton, 4JEnergy 832-529-4768 Assoc. Producer/Marketing Gas Alternate: Taylor Harris, Enterprise Products 713-381-5899 Assoc. Manufacturer/Distributor Director: Joe Ezernack, Meeder Equipment, 903-877-9401 Assoc. Manufacturer/Distributor Alternate: Troy Hicks, Squibb Taylor 915-613-7534 Assoc. At Large Director: Crystelle Markley, Superior Energy Systems, 512-944-4177 Assoc. At Large Alternate: Jimmie Grant, Martin Gas Sales, 713-851-6155 Nominating Chair: Ben Wood, Northwest Propane, 972-247-6121 NPGA Director: Chad Gray, Dixie LP Gas, 254-582-5359

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October 2023 • Texas Propane

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Photograph courtesy of Alfa Forni www.alfaforni.com

Feature

OUTDOOR LIVING:

The Hot, The Not, and The Next Big Thing

I

n the realm of modern home construction and remodeling, outdoor living spaces have evolved far beyond mere trends, solidifying their status as essential features, much like kitchen islands and walk-in showers. These al fresco havens offer an irresistible allure, seamlessly connecting indoor comfort with the natural world. Within this transformative shift in lifestyle, innovative design trends and advancements have emerged, reshaping the landscape of outdoor living.

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Texas Propane • www.txpropane.com

October 2023 • Texas Propane

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With interest rates continuing to be high, homeowners have been upgrading their current homes with high quality outdoor spaces.

A Fusion of Culinary Excellence: Beyond Single Cooking Appliances

Gone are the days of limited outdoor cooking options.

Today’s discerning home chef demands versatility and choice

Propane powered outdoor pizza ovens are a relatively new addition to outdoor kitchens gaining popularity.

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Texas Propane • www.txpropane.com

Photograph courtesy of Alfa Forni www.alfaforni.com

The Propane Education & Research Council echoes this in a recent article stating, "Outdoor living spaces are becoming nearly as common as kitchen islands, walk-in showers, and other mainstays of newly constructed homes. In other words, this space isn’t an extra – it’s expected." Much like a home’s heartbeat resides within its kitchen, the outdoor living space has become a heartbeat of its own, infusing life into gatherings, relaxation and culinary adventures. While fads may come and go, the enduring principles of comfort and functionality remain paramount. To power these vibrant outdoor sanctuaries, propane has risen as a cornerstone, providing an affordable, reliable and eco-friendly energy source.

“As home interest rates continue to rise, we witness a surge in remodeling projects. Homeowners are upgrading their current homes with high-end, high-quality outdoor rooms." said TPGA member Andy Atwood of L.E. Klein.

in their culinary endeavors, ushering in the era of luxury outdoor kitchens that boast a dynamic blend of cooking apparatuses tailored to specific gastronomic aspirations.

Gas griddles have recently surged in popularity, with many outdoor kitchen enthusiasts opting to include them alongside their grills, gradually phasing out traditional side cookers. This trend, as noted

by Atwood of L.E. Klein, has gained significant traction in the past year or two.

Chad Harrell of CG Products echoes Atwood, “One of the fastest going trends we have seen over the past few years is the addition of gas and electric griddles added to the outdoor kitchen. Before they were being used as accessory items to complement the grill, now homeowners are using them as their primary cooking source for the outdoor kitchen. From breakfast to dinner, you can cook just about anything here.”

Another relatively new addition to outdoor kitchens is the gas outdoor pizza oven, which has been gaining traction among enthusiasts who love hosting pizza parties and outdoor gatherings. While they may not have achieved the same level of popu-

larity as griddles, these ovens are prized for their versatility.

Offering precise temperature control, they excel not only at perfecting pizza but also at baking cookies, roasting veggies, and grilling steaks to perfection. With their ability to effortlessly bring restaurantquality cooking to your backyard, outdoor gas pizza ovens have become a superb addition to any outdoor cooking space, turning every meal into a gourmet delight and making pizza parties a memorable and delicious event for friends and family.

Fuel versatility is another prevailing trend in the world of outdoor cooking. As highlighted by the Propane Education & Research Council (PERC), home chefs appreciate having options. Luxury outdoor kitchens now often feature both propane grills for fast and precise temperature control and smokers for low and slow cooking, alongside larger side burners. Even outdoor pizza ovens have embraced the dual-fuel concept, offering homeowners the flexibility to bake using wood, charcoal or propane.

Moreover, modern outdoor kitchens have evolved further, incorporating a range of luxurious features. These may include wine refrigerators, high-end ice makers, kegerators and dedicated outdoor storage for wine glasses. These upgrades transform outdoor cooking areas into complete entertainment hubs, catering to aficionados of both culinary excellence and relaxed gatherings.

Storage Beyond the Ordinary: Melding Form with Function

Beyond the savory aromas and sizzling delights, an outdoor kitchen’s efficiency is determined by its storage capabilities. The outdated notion of minimal storage has given way to a more comprehensive approach. Today’s outdoor kitchens seamlessly blend aesthetics with utility, offering ample space for stowing everything from cooking utensils to fuel sources.

The storage landscape encompasses not only essentials like tongs and grill brushes but also convenient access points for fuel lines, burners, plumbing and dry goods. With a keen eye on weather resistance, sealed storage solutions have become an integral component, safeguarding pellets, brickettes and other essentials from the elements.

Seamless Integration of Hi-Tech Amenities: Mastering the Art of Convenience

Smart technology has found its way into our outdoor spaces, revolutionizing the way we interact with our outdoor kitchens.

With the ability to control appliances and lighting using voice commands or a smartphone app, the convenience factor has reached new heights. Whether you’re keeping an eye on your bar-

becue while entertaining guests or simply want to monitor your outdoor fridge’s contents from inside, these innovations are transforming the way we enjoy our outdoor spaces.

One exciting trend in this high-tech revolution is the incorporation of Wi-Fi connectivity into outdoor refrigerators and beverage coolers. This feature allows users to adjust temperatures and keep an eye on what’s inside remotely, ensuring that your beverages are perfectly chilled for your outdoor gathering. However, the integration of smart technology doesn’t stop at cooling your drinks.

Harrell of CG Products points out that “more electronics are being added into the products, giving consumers ease of use.” In addition to refrigerators and coolers, Harrell notes that Bromic outdoor heating offers a wide array of remotes and home automation choices. These options extend beyond cooling to include gas grills and outdoor fire features, all of which can be conveniently controlled right from your smartphone.

As the demand for smarter outdoor kitchens grows, it’s clear that modern indoor kitchen conveniences are making their way outside. Wireless controls and smart technology are seamlessly integrated into outdoor spaces, making the cooking and entertaining experience more enjoyable. For instance, digital pin pads allow for easy temperature control, while Bluetooth operation adds an extra layer of convenience. However, it’s crucial to ensure that a reliable wireless signal can reach your grill, as cautioned

by Robert Harris, director of business development at Premier Outdoor Living & Design in Clearwater, Florida, according to the Propane Education & Research Council (PERC).

Personalization and Flexibility: Shifting Away from Cookie-Cutter Designs

The landscape of outdoor living design is rapidly evolving, leaving behind the limitations of one-size-fits-all solutions. Modular outdoor kitchen kits once touted for their rapid deployment are now eclipsed by a growing demand for bespoke options.

October 2023 • Texas Propane

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Photograph compliments of Torch Gas Sauna Stoves Yardzen, an online landscaping and exterior design service, reports it is seeing a surge in interest in adding features like saunas, outdoor showers and hot tubs.

Homeowners are no longer content with a static, unalterable setup. Customization reigns supreme, allowing for the infusion of personal style and functional adaptability. This shift resonates deeply with the modern homeowner’s desire to curate a space that aligns harmoniously with their lifestyle.

Relaxation Redefined: Saunas, Hot Tubs, and Outdoor Showers

According to Better Homes & Gardens, the concept of outdoor living is evolving rapidly in 2023, with a particular focus on creating spa-like environments right in the comfort of one’s own backyard. Better Homes & Gardens reports Yardzen is witnessing a surge in interest when it comes to adding saunas, hot tubs, and outdoor showers to outdoor spaces. This trend aligns perfectly with the prevailing bathroom design trends of 2023, where people are increasingly seeking relaxation and rejuvenation. By incorporating these elements into their outdoor living areas, homeowners are not only enhancing their quality of life but also blurring the lines between indoor and outdoor spaces, thereby redefining the concept of modern outdoor living.

Propane’s Pervasive Influence: Enriching Outdoor Ambiance

Amidst these dynamic changes, one constant remains: the growing affinity for propane as the preferred energy source. Propane’s clean-burning properties and efficiency have secured its role in energizing a plethora of outdoor amenities. Beyond the realm of cooking stations, propane is continuing to power a realm of possibilities, including patio heaters, fire pits and pool fire features.

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Texas Propane • www.txpropane.com

A testament to its versatility, propane’s impact extends to various elements of outdoor living, from the subtle warmth of patio heaters to the mesmerizing allure of tiki torches. This prevalence is mirrored in statistics shared by industry leaders like Robert Harris, who highlights that approximately 75 percent of outdoor living projects incorporate propane-based solutions.

Pioneering the Future of Outdoor Living

The narrative of outdoor living spaces has transformed from an optional luxury to an intrinsic part of contemporary living.

The convergence of culinary finesse, technological innovation, customization, and propane’s eco-friendly prowess has propelled these spaces to new heights. As homeowners increasingly view their outdoor domains as extensions of their personal sanctuaries, the quest for holistic, captivating outdoor living experiences marches onward. The symphony of flavors, aromas, and crackling fires, all powered by the reliability of propane, is writing a new chapter in the legacy of luxurious outdoor living.

Based on an article by the Propane Education & Research Council (PERC) These Five Things Are ‘Out’ in Outdoor Living.

October 2023 • Texas Propane

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Feature

Propane Puts the “Great” in “Great Outdoors” When you’re off the grid, propane makes it feel like you never left home

Maine’s Acadia National Park is known for its spectacular scenery. It’s the “Crown Jewel of the Atlantic Coastline”, and visitors can expect to see all kinds of plant and animal life and ocean views along the park’s 150 miles of hiking, cycling and horse trails.

Propane Education & Research Council (PERC)'s Elena Bennett and her family embarked on an unforgettable Labor Day weekend adventure in 2022, immersing themselves in the natural beauty of Acadia. Nestled near the park, they found their haven at Under Canvas, where a carefully curated tent seamlessly blended the rugged charm of Maine's coastal landscapes with the luxurious comforts of glamping, complete with plush furnishings, modern plumbing conveniences, and tantalizing onsite dining options. Elena fondly reminisced about their stay, declaring it "the best of both worlds." By day, they roamed Acadia, exploring its pristine trails and scenic vistas. As the sun dipped below the horizon, they returned to their cozy tent to unwind and relish delectable meals. Named a 2022 ‘Top 20 Resort in the U.S. – Northeast’ by Condé Nast Traveler, Under Canvas Acadia emerged as the perfect base camp for their ideal New England getaway, elevating their experience to unforgettable heights.

While on the resort property, Bennett noticed that many of the amenities that made their stay enjoyable were powered by propane.

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Texas Propane • www.txpropane.com

Propane was used for cooking in the main tent, water heating in the guest tents, and fire pits and patio heaters kept guests warm on chilly evenings. She observed that “everywhere you looked, they were using propane in some way. It really warmed my heart to see the comfort that propane can provide, even in remote areas.”

In the park itself, the Island Explorer tour buses have run on propane autogas for over 20 years. The buses are much quieter and emit fewer harmful emissions than diesel buses, providing cleaner air for wildlife, visitors and employees and protecting the park’s ecosystem.

At Acadia National Park and other off-the-grid destinations, propane provides clean, reliable and versatile power. Whether you’re enjoying the great outdoors, building a home, or running a business, you can count on propane for the energy you need.

What Texas national park or campgrounds use a lot of propane that you think should be highlighted?

Contact info@propanecounciloftexas.org.

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October 2023 • Texas Propane

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Winter News

Winter Weather Predictions: A Winter Wonderland?

For more than 230 years, The Old Farmer’s Almanac has been providing weather forecasts. The 2024 Old Farmer’s Almanac predicts snow, seasonable cold, and all of winter’s delights!

"Snowfall will be above normal across most snow-prone areas (except for the Pacific Northwest). Along with abovenormal snow, we’ll see normal to colderthan-normal temperatures in areas that typically receive snow."

"Wetter-than-usual weather is coming to the southern portions of the Deep South, Texas, and California, with potentially drought-quenching rain. As the winter map shows, much of the U.S. coastline, from New England down to Florida across the Gulf Coast to the Pacific Southwest, will experience mild to cool temperatures."

"This is the theme for the coastline of the Pacific Northwest, which will be relatively dry and cold throughout the season.

While storm clouds will typically deliver rain, snow is possible for late December and mid-January."

Texas-Oklahoma Forecast

The Almanac divides out regions in its forecast, and Texas/Oklahoma is grouped together. The Almanac predicts that winter will be colder in the north portion of this region (presumable Oklahoma and North Texas) and warmer in the southern portion of the region. “It will be coldest in early and late December, early and late January and late February.”

It additionally says that precipitation and snow will be above normal.

Also, the way they break out the regions, El Paso and far West Texas are part of the “Desert Southwest” zone (with New Mexico and Arizona), and the Panhandle is on the southern edge of the “High Plains.” Both of those regions are also predicted to have colder than average winters, and above average precipitation and snow. (Though it did parse out the High Plains by saying it would be “slightly” above normal.

The Farmers’ Almanac (not to be con-

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Two predictions for the coming winter. TOP: The Old Farmer's Almanac forecast.

BOTTOM: The Farmer's Almanac forecast.

fused with the Old Farmer’s Almanac), another forecasting publication, has a little more dire prediction for Texas specifically. According to Farmers’ Almanac 2024, “Texans should prepare for an unseasonably cold and stormy winter season ahead.”

Specifically, their forecast calls for unseasonably cold weather in Texas in January and February, with a possible major winter storm in mid-January.

Texas Propane • www.txpropane.com

El Niño Backs Up Predictions

Recent information from NOAA's Climate Prediction Center says there is a 99 percent chance that El Niño will be active this winter, and a 60 percent chance that it will be a "strong" El Niño.

The weather pattern typically bring wetter and cooler weather to Central Texas, which aligns with both of the books' predictions.

October 2023 • Texas Propane

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ProCOT Corner

Why You Do Not Want Miss This RRC Continuing Education Class in College Station

On November 6-7, 2023, the Propane Council of Texas (ProCOT) has partnered with the Railroad Commission of Texas to host an action-packed two-day training for the propane industry and firefighters on propane incident management and emergency response. Join us for the 2023 Propane Emergencies Training in College Station. > Why Propane Industry Needs to Attend Former propane retailer and firefighter Richard Gilbert said “The training was not only meant for emergency responders, but also the propane industry. The class is designed as a relationship builder between fire service and the propane industry. One thing reiterated throughout the two-day training was not

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to wait until an incident occurs to develop a relationship with the local responding fire department. As one instructor stated, “3 a.m. and standing on the side of the highway next to an overturned bobtail is not the time for your first introduction to the fire department!” > Why Firefighters & Emergency Responders Need to Attend “The TEEX facility is the world’s largest fire training facility and gives firefighters and emergency responders the ability to enhance their skills in actual real-life situations that could be encountered within their home fire districts. Unfortunately, you cannot simulate real fire conditions in a field or parking lot in your home district. It takes real

Texas Propane • www.txpropane.com

fire to truly hone your skills and prepare yourself for actual events. TEEX provides the tools for students to gain confidence in a controlled out-of-control situation,” said Christopher Wagner, AmeriGas and veteran firefighter.

Training Location TEEX Brayton Fire Field 1595 Nuclear Science Rd College Station, TX The Schedule Monday, November 6, 2023 7:30 a.m. Breakfast at fire field 8 a.m. – 5 p.m. Training at fire field Reception & dinner to follow at hotel Tuesday, November 7, 2023 7:30 a.m. Breakfast at fire field 8 a.m. – 5 p.m. Training at fire field

Registration All registration includes: 2 breakfasts, 2 lunches, 1 dinner, training & training resources.

Propane Retailer Registration $55 per person (Excludes Live Fire, Observe Only) includes RRC Continuing Education Firefighter Full Registration $135 per person includes Live Fire and TEEX Certificate SCBA is required to be worn during all fire field exercises. SCBA will be provided to all firefighters.

Across the Street from Kyle Field, the Texas A&M Football Stadium, and Walking Distance to Johnny Manziel’s Money Bar. Online Reservations https://book.passkey.com/e/50658814 Group Name: ProCOT Fire Training Reservation Deadline! October 15, 2023 Learn More & Register www.procot.org/propanefiretraining Questions? Call (800)325-7427

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"The training provided was unparalleled in its depth and specificity, setting a new standard for job-specific instruction," said Steve LaSalle, Safety Director for Enderby Gas, following his inaugural Propane Emergencies Training class hosted by ProCOT. With a background as both a former law enforcement officer and firefighter, we are happy for the kind words and invite other propane industry professionals and their fire departments to join us in College Station this November.

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Grants from the Texas Forest Service Firefighters may be eligible for full tuition reimbursement through the Texas Forest Service. This does not apply to hotel or travel.

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Grant funding was just replenished on September 1, 2023 Application Must Be Submitted to TFS Before Training Starts.

Firefighters Can Apply for Tuition Reimbursement at https://fireconnect.tfs.tamu.edu

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October 2023 • Texas Propane

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ProCOT Corner

Propane Council of Texas Releases Updated Flip Guide to Assist CSRs

Just in time for heating season, the Propane Council of Texas (ProCOT) has recently unveiled a valuable resource designed to enhance the customer service experience within the propane industry.

Titled “Propane 101: Your Go-To Flip Guide for Customer Questions,” this comprehensive guide equips customer service representatives with the knowledge and tools to effectively address a wide range of inquiries. It has been over

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a decade since the guide was last updated, and the Council is excited to again provide this tool and guide to the Texas propane industry.

The CSR flip guide covers a multitude of essential topics divided into two categories: Emergencies and Other Inquiries. Each section is meticulously crafted to provide concise yet informative responses to common customer questions and concerns.

The section tabs include: Emergencies: • Carbon Monoxide • Pilot Outage • If Customer Smells Gas • Out-of-Gas Calls Other Inquiries • New Customer Calls • Appliances • General Propane Information • Aboveground Tank Information • Underground Tank Information • DOT Cylinders Information

Texas Propane • www.txpropane.com

How to Get the Flip Guide. This October, all Texas full-service retail propane company headquarters will be mailed at least one copy of the Texas flip guide for CSRs to their main propane company office. If you would like additional flip guides for your other Texas branches, please visit www.propanecounciloftexas. org/firstcontact for information on how you can order.

Other Resources. Don’t forget that ProCOT’s national counterpart, the Propane Education & Research Council (PERC) has OnDemand online self-paced CSR training through their Propane Learning Center. Visit https://training.propane.com/ for FREE propane-specific Customer Service Representative (CSR) training. The courses cover propane safety basics and handling safety-related phone calls. Once in the Learning Center, click Safety & Technical Training and then choose the Customer Service Representative folder.

When Weather Turns Cold, Opportunities Heat Up Prepare for the arrival of winter by planning to introduce more of your customers to the many ways that propane can provide warmth and comfort, all season long. Winter weather can mean more than scheduling additional deliveries — from fireplace installations to power generators, you can make it a season of growth for your business.

Download your winter preparedness resources propane.com/preparing-customers-for-winter

October 2023 • Texas Propane

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Feature

From Cold to Comfort:

How Heat Pump Helper Rescues Homeowners from Electric Heat Pump Woes Heat Pump Helper explores the use of propane as an affordable grid-resilient, whole-home power solution.

Foundation in Hydronic Heating

Heat Pump Helper’s foundation lies in hydronic heating, a long-standing method that utilizes water for space heating. Two propane industry veterans, Randy Doyle and Armistead Mauck, initiated the project by exploring hydro heat through tankless water heater technology. Their collaboration with the Propane Education & Research Council (PERC) led to successful hydronic test installations that validated the concept.

Innovative Solution

The Heat Pump Helper, a novel application in the competitive home heating industry, is poised to provide warmth and comfort to homeowners who rely on electric heat pumps. When heat pumps struggle to maintain warmth during extreme cold, the electric heat strip typically kicks in, resulting in high electric bills and discomfort. Heat Pump Helper aims to address both issues and offers numerous benefits to the propane indus-

try and its customers.

The project has gained support from industry leaders and companies. Heat Pump Helper has the potential to help the propane industry maintain its relevance in the residential heating market, especially as electric heat pumps gain popularity.

Furthermore, it could contribute to keeping propane in the government’s energy policy discussions, despite efforts to phase out gas-fired appliances. Additionally, the

Over the last several years, the propane industry has been losing market share to electric heat pumps. As electrification gains momentum nationwide, more regions are considering adopting electric heat pumps.

The Heat Pump Helper offers a solution to convert homes with electric heat pumps into dual-fuel heating systems by integrating tank or tankless gas-fired water heaters or boilers. The tankless models are praised for their high flow rates and technological advancements. Heat Pump Helper provides homeowners with a comfortable alternative to the ineffective electric heat strip required when temperatures drop below 40- or 50-degrees Fahrenheit.

Efficient Heating Approach BAM Propane is committed to servicing your propane needs with supply availability at all the major supply points across Texas. We market Polygrade Propylene, Refrigerant Grade Propane in addition to HD-5. Please contact us for more information: Jeff Severson Marketing Manager (817) 738-8224 (Office) (817) 894-6126 (Mobile)

22

Texas Propane • www.txpropane.com

The system utilizes a propane powered water heater, a hydronic coil, and an air handler to heat the home efficiently.

This approach enhances air quality and overall comfort compared to the all electric heat pump, offering warmer register air and cost savings when temperatures drop below 40 degrees, based on local electricity and propane costs.

Simplified Installation and User-Friendly Control Package

Bindus and Rinnai are among the companies collaborating with the propane industry to develop Heat Pump Helper.

Bindus’s Aquecoil, a hot water-to-air heat exchanger, is built to fit the majority of HVAC manufacturers air handlers, The project emphasizes simplicity in installation and collaboration with allied trade partners when needed. The goal is to make the Heat Pump Helper accessible and easy to install for propane marketers and technicians.

The Heat Pump Helper kit includes an air handler control module, a circulation pump, and a pre-configured plumbing board. It is shipped with an Aquecoil to fit the air handler and includes detailed installation documentation.

The prefabricated plumbing board is designed to simplify the installation. It is equipped with anti-scald valves and backflow preventers, meticulously labeled for easy setup. Whether you have experience with boilers or are working with a water heater, the Aquecoil and Heat Pump Helper System ensures that installation is hassle-free. This means fewer callbacks, happier customers, and a streamlined installation process.

to explore the potential of Heat Pump Helper with existing customers who already use propane for water heating but lack propane central heating systems.

This new tool can expand their offerings and increase propane consumption.

Heat Pump Helper not only offers comfort and energy efficiency gains but also contributes to propane industry growth. It aligns with the industry’s commitment to grid resilience, leveraging propane tanks as reliable power sources during outages.

As the propane industry faces chal-

lenges from forced electrification, the Heat Pump Helper emerges as a practical application that could secure its future. Commercialization plans are progressing, with industry leaders and experts hopeful that the propane industry will embrace this technology, offering both increased propane consumption and enhanced customer comfort.

For more information about the Heat Pump Helper, please visit https:// heatpumphelper.info/.

Based on an article in LP Gas magazine.

SERVICE

Supporting and servicing our customers since 1979

Strategy

Onboarding Team

Efficiency

Improvement

Consulting Advice

Knowledgeable Staff

Over 70 employees and 650 years of combined service in the fuel industry!

800-722-6659 | rccbi.com

Let the company that knows your business, protect your business

Commercialization and Expansion

Commercialization efforts are underway, with a focus on ensuring propane marketers have confidence in the product and can install it easily. This includes offering an industry adoption Personal Use Program to marketers who want to “test drive” the solution. Project leaders believe that our industry can easily install and sell this solution if they will simply try it themselves.

Propane marketers are encouraged

worker’s compensation • general liability • auto insurance property insurance • health insurance & employee benefits risk management services

Protecting Propane and Petroleum Dealers for over 20 Years!

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23

Marketing Minute

Propane Companies, Don’t Miss Out: Order Your 2024 Calendars with PSC Propane Service Corporation (PSC) has been selling calendars for over 20 years.

Have you ordered your 2024 calendars?

With an extensive range of calendar types to choose from, PSC offers a comprehensive selection to meet all your calendar needs.

• Wall Calendars • Almanac Calendars • Pocket Calendars • Mini Calendars • Stick Up Calendars Discover an array of captivating themes, from the Scenic Almanac, complete with weather forecasts, planting dates, and prime fishing days, to the breathtaking Texas landscapes adorned with beautiful photography capturing the spirit of the Lone Star State. Moreover, the American calendar pays tribute

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to the nation, featuring patriotic images that change with each month.

Notable themes like American Splendor, Landscapes of America, Saturday Evening Post, Norman Rockwell, and Motivational calendars are also available, catering to a wide range of preferences.

Propane companies can order calendars with customized dropdown portion with your company name, address, phone, and

Texas Propane • www.txpropane.com

logo when ordering through Propane Service Corp– all at a great rate (good deal).

Calendars ship within 11 business days of proof approval.

For more information or a personalized quote, please don’t hesitate to contact PSC at 1-800-392-0023 or via email at sales@propaneservicecorp.com. Don’t miss out on getting this year-round marketing tool to your customers!

Business Beat

IRS Issues Warning on Employee Retention Credit Claims The IRS is warning businesses about deceptive marketing tactics related to the Employee Retention Credit (ERC), also known as the Employee Retention Tax Credit (ERTC). Introduced during the pandemic to aid eligible businesses, the ERC has become a target for misleading promotions. Some claim ERC submissions are “risk-free,” but improper claims can result in repayments, penalties, and interest. The IRS has increased audits and investigations, leading to criminal cases and audits of thousands of ERC claims.

Businesses must be cautious and not be lured by promoters who may charge high contingency fees, up to 25%. To qualify for the ERC, businesses must meet specific criteria, such as experiencing a COVID19-related operational suspension or a significant drop in gross receipts between March 13, 2020, and Dec. 31, 2021.

Here are some red flags that signal aggressive ERC marketing: 1. Unsolicited Calls or Advertisements: Be wary of unsolicited calls or advertisements promising an “easy application process.”

2. Instant Eligibility Determinations: Promoters claiming to determine ERC eligibility within minutes should be viewed with suspicion.

3. Large Upfront Fees: If you’re asked to pay substantial upfront fees to claim the credit, exercise caution.

4. Fee Based on Refund Amount: Avoid promoters who base their fees on a percentage of the Employee Retention Credit claimed. This is a common warning sign for taxpayers in general.

5. Anonymous Preparers: Promoters who refuse to sign the ERC return filed by your business and provide their identifying information and tax identification number should be avoided.

6. Promoters Jumping to Conclusions: Be cautious of promoters who assert that your business qualifies for the ERC without thoroughly assessing your specific tax situation. The ERC is complex and requires a careful review.

Unscrupulous promoters may also lie

about eligibility requirements and refuse to provide supporting documents for their ERC computations. There’s a risk that such promoters may misuse the ERC as a means to steal your identity or claim a portion of your improperly obtained credit.

Promoters employ various tactics to lure victims: • Aggressive Marketing: ERC promotions can be found on various platforms, including radio, TV, social media, online, phone calls, and text messages.

• Fake Letters: Some ERC mills send fake letters to taxpayers, often mimicking official IRS correspondence, urging immediate action.

• Omission of Key Details: Promoters may not accurately explain eligibility requirements or the credit’s calculation, potentially causing tax problems for your business.

• Paycheck Protection Program (PPP) Implications: Some promoters fail to mention that the ERC cannot be claimed on wages reported as payroll costs for PPP loan forgiveness.

• Misleading Supply Chain Arguments: Promoters may incorrectly suggest that supply chain disruptions qualify for the ERC, contrary to IRS guidance.

To protect your business, consider the following: 1. Work with a Trusted Tax Professional: Consult a reputable tax professional to help you navigate the ERC application process. Avoid relying on promoters who may have a vested interest in their fees.

2. Request Detailed Information: Ask for a comprehensive worksheet explaining ERC eligibility and calculations.

3. Claim Only If Legitimately Qualified: Don’t apply for the ERC unless you genuinely meet the eligibility criteria. IRS guidelines are available on their website, and a trusted tax professional can provide expert advice.

If you suspect ERC abuse or encounter questionable promotions, report them by submitting IRS Form 14242, “Report Suspected Abusive Tax Promotions or Preparers.”

Mail or fax the completed form and supporting materials to the IRS Lead Development Center in the Office of Promoter Investigations at the provided address or fax number on the form.

Original Source: September 14, 2023 IRS news release

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October 2023 • Texas Propane

25

Inside the Industry

Be Proactive, Not Reactive: Enroll in the Duty to Warn Safety Mailing Program The 2023 Texas Duty to Warn Safety Mailing Program from the Propane Council of Texas (ProCOT) is open for the 2023 heating season while supplies last.

The program provides Texas propane providers an economical way to get much needed safety information to their Texas propane customers, as well as providing sufficient documentation that they educated their customers with important valuable safety information.

ProCOT covers the brochure and postage to Texas consumers when mailed through our program. Texas propane retailers just pay $38 per company registration and 9.5 cents per address.

Sign up now to get propane safety information to your customers before the heating season.

Learn more & sign up at www.procot.org/ dutytowarn.

PEOPLE IN PROPANE Perry Wayne Hicks, 60, of Kingsville, Texas, died on September 2, 2023. He worked at Hicks Propane Supply and Country Junction, as well as Get-N-Go. In honor of Perry’s memory, donations can be made to Nueces Canyon EMS, P.O. Box 460, Camp Wood, Texas.

Alvin Miller, age 84, of Bangs passed away peacefully on September 4, 2023 at his home in Bangs. He also worked for Bob’s LP Gas for 18 years.

Alvin was a peaceful and dedicated man who enjoyed helping others. Online condolences, memories and tributes can be made to the family at www. heartlandfuneralhome.net.

Charles Allen Carter, 66, passed away peacefully on September 8, 2023, at his home, surrounded by his beloved wife. Charles dedicated an impressive 35 years of his life to the propane LPG industry, where his unwavering commitment shone brightly. In 2005, he embarked on a fulfilling journey with West Texas Gas, where he not only found professional satisfaction but also formed lasting bonds with colleagues. Charles’ loyalty, professionalism, and strong work ethic were a true reflection of his character.

Teddy Urban Byrd, 83, of Stith, passed away on September 8, 2023. He was born on February 29, 1940. He worked at Universal Propane, H.W. Lemens Propane, Leon Harrell training racehorses, Taylor County, Joe Moore Pipeline, and Terry Monroe.

Our thoughts are with his family.

Congratulations to Lon Holloway who has been named to the Dallas-Fort Worth Clean Cities Technical Advisory Committee. The purpose of the Committee is to guide the Dallas-Fort Worth Clean Cities (DFWCC) Coalition ‘s strategic direction, support its activities, and facilitate its capacity for growth.

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Texas Propane • www.txpropane.com

Appliance Rebate Program Runs Through the End of Year

2023 Texas Saves with Propane Appliance Rebate Program administered by the Propane Council of Texas (ProCOT) can help propane retailers build gallons and help your customers help offset the cost of purchasing and installing new propane appliances, making it easier for homeowners and businesses to make the switch to propane.

The Texas Saves with Propane Appliance Rebate Program offers rebates for propane furnaces (including backups) and propane water heaters, $300 per appliance, with a $600 cap per household or commercial property.

To qualify for a rebate, applicants must purchase and install a qualifying propane appliance between January 1, 2023, and December 31, 2023, while funds last. The rebates are first come, first served. Propane providers must submit the application on behalf of their propane customers through our rebate portal.

For more information and to apply for a rebate, applicants can visit the program website at www.txsaveswithpropane.com.

Login to the portal to access FAQs as well as marketing resources, including countertop flyers like Winter is Coming, Facebook and Instagram ads, and more.

The Texas Saves with Propane Appliance Rebate Program is part of ProCOT’s ongoing efforts to promote the use of propane as a clean, efficient, and cost-effective fuel source for Texans.

Cadenhead Servis Gas Revved Up Support for CASA Car Show

About Lone Star CASA Founded in 1992, Lone Star CASA is a non-profit organization dedicated to advocating for abused and neglected children in Rockwall and Kaufman counties. Trained volunteers gather crucial information to assist judges in determining the best interests of each child, providing them with safe and loving homes.

Pictured: Dave Hambley, Doug Bowerman, Larry Baty, and Greg Paschall, members of the CASA planning team, convene alongside dedicated volunteers following the most successful car exhibition witnessed in the 18-year history of this event.

Cadenhead Servis Gas proudly supported the 18th Annual Cars for CASA event, a cherished tradition in North Texas held on May 21, 2023, at the Rockwall County Courthouse.

Organized by the Metro East Division of the Dallas Builders Association, the event benefited Lone Star CASA (Court Appointed Special Advocates), which plays a vital role in safeguarding abused and neglected children in Rockwall and Kaufman counties.

This year's event, a significant fundraiser for the CASA cause, achieved remarkable success by raising an impressive $100,938. The vintage car, truck and bike show featured around 400 entries and drew an attendance of over 3,000 enthusiasts. Notably, this marks the largest donation in the division’s 18-year history, highlighting the incredible support for CASA's mission of providing trained volunteer advocates for children facing adversity.

To date, Metro East has generously contributed nearly $822,000 to the organization, underscoring their unwavering commitment to this worthy cause.

Cadenhead Servis Gas was honored to be part of this heartwarming event, reinforcing its commitment to community welfare. The event was open to the public, free of charge, offering a fun-filled day while supporting an essential cause.

The Cars for CASA event, which took place at the Rockwall County Courthouse, made a significant difference in the lives of children in need. For more information, please visit https://lonestarcasa.org/cars-for-casa/.

MEMBER

Disability Insurance • Farm & Ranch Employee Benefits • Long Term Care Business & Commercial Insurance Home & Auto • Life Insurance

Isn’t it time to trust that your insurance works as hard as you do?

• You will receive good old fashioned customer service.

John Walter Schneider Distributing/ Past TPGA President

• You will be educated about your policy coverages and shown where you might be vulnerable.

“We chose Marshall Young as our insurance agent because of the personal service, value and the ability to meet all of our insurance needs. When we need anything we get immediate and personal service with just a phone call.”

• You will receive multiple options for your insurance.

401 N. Ridgeway Drive, Cleburne TX 76033 817-645-9155

WWW.MARSHALLYOUNG.COM October 2023 • Texas Propane

27

PetroStar Equipment Resources Purchase & Sale Pre-Owned Propane Tanks 5,000 gallons to 90,000 gallons FOR SALE 42,000 gallon, 250 psi 60,000 gallon, 274 psi, Contact: Jim Oliver 936-755-6108 petrostar@pdq.net

WOULD YOU LIKE TO ADVERTISE IN TEXAS PROPANE MAGAZINE? Garrett Insurance Agency, Inc Formerly, Southern Star Insurance Agency, Inc Cecil Joiner, Risk Manager cecil@garrettinsurance.com 936-756-2222 www.garrettinsurance.com

For Advertising, contact: Joanne Pantaze at 512-273-2639 or by email at jpantaze@zochnet.com

INDEX TO ADVERTISERS

Texas Propane T H E M A G A Z I N E F O R T H E T E X A S P R O PA N E G A S A S S O C I AT I O N

OCTOBER 2023

Outdoor Living The Hot, The Not, and The Next Big Thing

From Cold to Comfort: New Heat Pump Helper Updated CSR Flip Guides Released Propane Emergency Response Training Earn RRC CEs

BAM Propane 22

Marshall Young Insurance 27

Bergquist 25

Meeder Equipment Co. 6

BLT Tanks 13

METSA 5

Fisk Tank Carrier Inc. Outside Back Cover

Nixon & Lindstrom Insurance 15

Gas Equipment Company 7

Propane Plus LLC 29

Insurors of Texas 23

Propane Service Corporation 24

Legacy Energy Consulting Inside Front Cover

Rural Computer Consultants 23

Lock America 19

Tarantin Industries 7

Lone Star Energy Group 28

White River Distributors 20

Longhorn Propane 31

For advertising opportunities, please contact Joanne Pantaze at 512-273-2639 or at jpantaze@zochnet.com

FUEL YOUR PROFITS WITH LOWER WORKERS’ COMP PREMIUMS Endorsed by:

*Dividends are not guaranteed and past dividends are not a guarantee of future dividends. The Texas Department of Insurance must approve all dividend plans

Call your agent for a quote or call Curtis Heptner, Group AdministratorH H (940) 397-2754 H curtis@1starins.com

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Texas Propane • www.txpropane.com

CALENDAR

OCTOBER

18-20 GIE+EXO Louisville, KY

9 15th Annual Pros4Care Golf Tournament

NOVEMBER

7 National Propane Day

10-11 PERC Advisory Committee Meeting Providence, RI 15 Propane Emergencies hotel reservation deadline 16-18 NPGA Fall Board of Directors, Committee, & Section Meetings Louisville, KY 17 LPG Charity Fund Fall Class Golf Tournament 17-19 Sunbelt Ag Expo Moultrie, GA

1-4 FFA Convention & Expo Indianapolis, IN 6-7 Propane Emergencies Training 29-30 PERC Council Meeting San Antonio, TX

DECEMBER

1 Texas Duty to Warn Safety Mailing Registration Deadline 15 NPGA Scholarship Application Period Opens

NO JOB IS TOO LARGE OR TOO SMALL We Sell Tanks Wholesale and Retail

We stock Propane Tanks We offer tanks for sale and for installation • 120# • 250 above and underground • 500 above and underground • 1000 above and underground • We can order tanks up to 30,000 gallon

Serving Central Texas with Pride Propane Plus, LLC 450 County Road 180 Leander, TX 78641

https://propaneplusatx.com propaneplus01@yahoo.com 512-259-7587

Propane Plus, LLC 5325 W. Highway 29 Bertram, TX 78605

October 2023 • Texas Propane

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PROPANE with PURPOSE 30

FIRESTORM® Collapsible Fire Pit: Making Outdoor Comfort Convenient

Live Outdoor™ recently released a new product, FIRESTORM®, a packable, collapsible propane fire pit that enables outdoor enthusiasts to level up their gear.

FIRESTORM® aims to fill the market’s demand for a truly portable gas fire pit that excels in performance, safety and environmental consciousness. The company says it is the only modular propane fire pit engineered to deliver a smokeless superior flame, protect the environment, and comply with Stage 1 & 2 fire ban restrictions.

FIRESTORM® emits 99% less pollutants than burning wood and can produce up to 24 inches of beautiful flames with no smoke, ash or trash.

Customers pack and go in a

Texas Propane • www.txpropane.com

flash with the included custom carry bag and 10’ quickconnect hose for 5-to-20-gallon propane tanks.

With a control dial to customize the flame height to fit the mood, blow-out and tip over safety shut-offs to protect the environment, the powdercoated steel device complements every outdoor space.

FIRESTORM® delivers unmatched flame performance and fuel efficiency courtesy of the patented Warming Trends™ CROSSFIRE® brass burner. It is perfect for RVing, camping, tailgating, backyard, patio events and more. FIRESTORM® also delivers ambiance event planners have been looking for – it is a quick and easy fire solution for hotels,

restaurants, sporting events, weddings and parties.

“We are creating truly unique products inspired by our customers and the environment. We are excited to introduce FIRESTORM® to the market and look forward to seeing where people take it while they safely “Live Outdoor,” said Voni Flaherty, president of Live Outdoor™.

The Live Outdoor FIRESTORM propane fire pit is constructed out of powdercoated steel for durability and comes with a carrying bag to further increase portability.

The fire pit is priced ranging from $799 to $1,159.

FIRESTORM® is available at https://www.goliveoutdoor. com/.

FISK OWNERS

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Features

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Work Stations

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Storage Options

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THIS IS YOUR TX-1

The FISK TX-1 packs over 60 years of tank setting knowledge into a propane tank service and delivery machine. This truck has plenty of storage for inventory such as regulators and fittings, risers, and even the technician’s tools.

WE HAVE CHASSIS

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CONTACT FISK TODAY 920-47 7-0334 w w w. f i s k i n c . n e t CUSTOM PROPANE TANK SERVICE AND INSTALLATION TRUCKS AND TRAILERS