How is Artificial Intelligence changing the banking and financial industry? I remember when I saw the 2014 sci-fi movie Autómata, I had goose bumps. If you’ve seen the movie, you probably remember when Vernon Conway says, “Why is it so difficult for you to accept my orders if you're just a machine?” And the Blue Robot responds, “Just a machine? That's like saying that you are just an ape.”
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When I think of it now, it doesn’t give me goose bumps anymore. In a matter of just three years, I hear so much about Artificial Intelligence that the dominance of robots in the human world doesn’t sound something unbelievable anymore. While reading top tech updates, I read at least one AI or Machine Learning (if not more) post every day. The banking and financial industry is not new to Artificial Intelligence. Now picture this. Bank branches and operation centers have no human tellers but robots to greet you. Or perhaps you turning to AI apps for some serious financial advice. Customers are evolving. They access their bank accounts on their smart phones now and pay bills with a tab on their wearable device. They are even making investments based on the recommendation of an AI tool (that has extensively studied their savings goals and risk capacity). We are not talking about the unthinkable anymore.