I-Tel Marketing Brochure

I N D I R E C T P R O C U R E M E N T S O LU T I O N S

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contents Who we are, what we do 3 Areas of expertise 4 Audit & Consultancy 5 Support to suit you 6 Procurement Efficiency 7 Warehousing & logistics services 8 Next gen eProcurement 9 Accounts Integration 10 Business Intelligence 11 Supporting the entire team 12 FAQs 13 Next steps 14

WHO WE ARE, WHAT WE DO.

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I-Tel is the UK’s leading indirect procurement specialist.

We manage the entire purchase-to-pay cycle – from initial audit, through to sourcing, supply and strategy optimisation. The result is huge cost savings and dramatic boosts to efficiency.

We merge our suppliers with yours to source directly from a network of hundreds of global distributors and providers, meaning you need only deal directly with us for the products and services your company needs.

Our systems also integrate with yours to consolidate the paper trail and do away with needless administration.

Our dedicated warehousing means we can manage your existing suppliers and/or store stocks purchased from third parties. This allows us to pick, pack and despatch to your sites as needed, consolidate deliveries to include stock from all vendors (including I-Tel), reducing cost, lead time and invoice processing.

We don’t just save time and money either. We create value too. Our industry-disrupting technology monitors your spend, tracks the market and forecasts trends – meaning you can optimise your supply chain and make data-backed decisions with clarity and confidence.

Our work speaks for itself. Our clients save money, increase efficiency and enjoy stress-free buying. We deliver peace of mind, quality, and secure supply chains, and we deliver results that improve our clients’ business through long-term, sustainable relationships.

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But, don't just take our word for it. This year we’ve been shortlisted for the CIPS (Chartered Institute of Procurement & Supply) Excellence in Procurement Awards, receiving nominations for the Procurement Consultancy Project of the Year and Best Practice in Supply Chain Integration categories.

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AREAS OF EXPERTISE

Indirect procurement is the purchase of goods and services that keep the organisation running. It’s the stationery in your office, the computers and software you use, the safety gear you wear and the facilities and services that keep your premises operating smoothly and efficiently.

I-Tel specialises in sourcing and supplying goods and services that fall under the indirect procurement banner.

In short, if it keeps your business going, I-Tel can source, secure and supply it.

Here are some of the areas we cover:

KEY INDIRECT CATEGORIES

PROFESSIONAL SERVICES

• Office Products • Technology • Furniture & Interiors • Workwear & PPE • Kitchen & Janitorial • Printer, cartridges & MPS • Facilities Solutions (FM) • Bespoke requirements

• Audit & Consultancy (see p5) • Outsourced managed procurement (see p6) • Internal procurement support (see p6) • Procurement Efficiency (see p7) • Warehousing & logistics services (see p8) • eProcurement (see p9) • Accounts Integration (see p10) • Business Intelligence (see p11)

INDUSTRY SPECIFIC SOLUTIONS • Healthcare • Hospitality & Leisure • Education • Retail

EXPERTS IN MANAGING PROCUREMENT FOR MULTI-SITED OPERATIONS

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AUDIT & CONSULTANCY

SUPPLY CHAIN & AUDIT SERVICES

CONTINUOUS SUPPORT

I-Tel’s supply chain and audit services are wide ranging, flexible and built to your needs. We offer a complete range of bespoke packages designed to optimise your indirect spend, from category analysis through to accounting, IT infrastructure and system efficiencies.

Think of us as an extra member of your team.

We’re here to help you advance your supply chain performance in any way we can – whether it’s through optimised procedures and internal processes, or offering guidance on best practise for quality and environmental management systems.

With our support, you get a clear and concise view of your spend, full visibility over your supply chain and year-round monitoring for continuous improvement of your indirect procurement.

The support doesn’t stop there either.

We can help with:

LINE LEVEL DATA EXTRACTION Data is the premium commodity for any business today. Accessing and utilising your data is key to gaining a clear, accurate understanding of your current position.

However, most businesses don’t have easy access to this kind of data. Often they only have the category spend amount, which makes reviewing indirect performance very difficult, and improvements hard to make.

I-Tel can unlock this valuable data for you, regardless of how it’s filed. We can manipulate and reformat data from back office systems, or extract the required information from printed invoices or PDFs using Optical Character Recognition (OCR) software.

• Supply chain audit & consultancy • Supply chain process & procedure developments • Change management • Bespoke system design and developments • Accounts integration and nominal mapping (see page 10)

• Supply chain business intelligence & analytics • Stock planning and forecasting • Process automation • Performance monitoring / bespoke reporting, aligned to KPIs • eProcurement (see page 9) • Environmental best practice / sustainable supply chain • Supplier review, tendering and mini competitions • Product and supplier vetting • Legal compliance

The result is your essential benchmarking information extracted, formatted and analysed down to a granular level over the analysed period, giving you pinpoint insight into: • Product SKU & descriptions • Quantity ordered for each line • Prices paid and total line spend • Product category grouping (e.g. Technology > Laptops > HP Laptops) • Delivery charges • Delivery site analysis • Trading terms review • Highlight identical products from multiple suppliers.

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SUPPORT TO SUIT YOU

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Our range of procurement services and processes can be adapted to suit your business and its requirements. We can provide a fully, outsourced managed service or provide internal support and guidance to an existing team at a level set by you.

OUTSOURCED MANAGED PROCUREMENT Leave the buying to us and concentrate on what you do best.

Here’s what you can expect: • Data backed and expert driven indirect procurement for the whole business • Fully scalable to suit demand, budget and company-size • Reduce costs and consolidate suppliers. We also manage your supply contracts • Mitigate risk and increase long-term sustainability • Increase profitability & performance • Constant improvement, refinement and optimisation • Regular, detailed reports, analysing performance metrics, benchmarks and KPIs • Excellent customer service and end user support • Single point of contact • Online ordering portal

INTERNAL PROCUREMENT SUPPORT Our experts work alongside you, helping your teams to become more strategically focused.

Here’s how we can support and lead the way: • Cost saving and efficiency improvements • Spend analysis and forecasting • Specific support for problem categories • Warehouse services including pick, pack and despatch • Comparison and product validation exercises • Supply chain testing to ensure you’re getting value and quality • Product and price benchmarking • Reporting, benchmarking and risk assessment • A regular point of contact who is responsible for KPI upkeep and delivery

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PROCUREMENT EFFICIENCY

OPTIMAL PROCUREMENT Our sophisticated back office infrastructure will bring your indirect procurement into the 21st century. Using a mix of data analysis, automation and expertise we deliver results that improve every aspect of the business.

ANALYSE, FORECAST, REFINE Compare and contrast your data to: • Monitor & predict spend • Forecast future stock requirements • Evaluate supplier performance • Benchmark against the industry • Analyse and mitigate risk • Identify savings opportunities

SINGLE SOURCE SUPPLY Think about the number of suppliers you deal with and the amount of purchase orders, invoices, returns and late deliveries you manage on a monthly basis. Our bespoke service manages those processes, streamlining your procurement through efficiencies and automation. We reduce your buying process to a single order & invoice, a single point of supply and a single contract.

ACCESS TO AN UNRIVALLED NETWORK By combining our vast network of suppliers with an IT infrastructure capable of comparing millions of items, we’ve revolutionised the way our clients do business. Our systems monitor the market for price changes, stock availability and much more, ensuring you get the products you want for the best possible price.

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email: hello@itelgroup.co.uk

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WAREHOUSING & LOGISTICS

COMPLETE FLEXIBILITY OVER STORAGE AND DISTRIBUTION OF YOUR GOODS.

I-Tel’s warehousing and logistics service is designed to offer complete flexibility and optimal performance for your business. With your own dedicated stock location to utilise you can hold goods from any supplier (including I-Tel), at one central point. I-Tel manages and distributes the stock, and provides detailed tracking & analysis on usage. Administration and carriage costs are reduced and you benefit from a single point of distribution.

The service includes: • I-Tel sourcing and storing goods from our suppliers • I-Tel sourcing and storing goods from your nominated suppliers • You sourcing directly from your suppliers and having your goods sent to our warehouse for management and distribution • Bespoke pack building service, allowing you to split standard pack sizes to create customisable product packs for the specific needs of your users and locations • Stock holding, order processing, courier & returns management & distribution reporting • Stock forecasting and management • For any specific requirements, I-Tel’s logistics team is available for convenience and flexibility Through dedicated stock control management features you can monitor inventory levels, gain visibility over your supply chain and plan for the future.

The system allows you to: • Make savings by leveraging economies of scale • Mitigate risk by monitoring stock levels, analysing the market and forecasting potential supply shortages • Ensure business continuity through accurate visibility over inventory and identifying potential bottle necks • Gain price consistency, allowing for accurate spend forecasting over a set period • Deliver specification and brand consistency of the products utilised by your organisation, guaranteeing product quality over a set period

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NEXT GEN EPROCUREMENT

At I-Tel, we believe in keeping things simple. Buying goods shouldn’t be rocket science. Our eProcurement system is designed with that in mind.

It makes sourcing and buying fast, efficient and intuitive.

And because it’s built on cutting-edge technology, the strategic heavy lifting is taken care of – giving you an easy-to-use platform, and optimised indirect procurement without the need for intensive training.

Here's what you get:

CONSISTENCY Leverage economies of scale and eliminate scattered buying to gain year-round consistency on spend and brands. Boost efficiency by reducing internal admin and processing to a single point of contact, order, delivery and invoice.

CONTROL Branch-level controls allow you to set and restrict user functions, reducing rogue spend and increasing compliance across the business.

You can enable overrides for set users, branches and departments, and implement contract buying lists for specific suppliers and items.

VISIBILITY Gain full visibility over your buying activity. Track your spend by day, week, month and by user, or by branch, department and company.

You can also keep an eye on category spend and lines purchased. Our in-depth reporting functions also provide a clear and concise view on key performance metrics such as benchmarking and KPIs – giving you complete spend clarity at the click of a button.

FLEXIBILITY The system is easily adapted to suit the specific needs of your users and your organisation. It is fully customisable, integrates seamlessly and can be scaled according to demand.

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ACCOUNTS INTEGRATION

Processing paperwork costs you time and money.

It creates work. From handling POs, to checking invoices and entering data into accounting systems, procurement administration is cumbersome.

Our integrated accounting solutions fix that for you. They save you time, reduce costs and add value by allowing you to focus on core activities.

Our solutions cut a lengthy process to a few clicks, and empower you with data through insightful reports and business intelligence features.

And because they’re designed with the customer in mind, they fit seamlessly into any internal accounts package.

Importable invoice Our system consolidates all invoices to a single monthly import-ready file, containing all necessary information and features:

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• Nominal mapping – All products and services purchased from I-Tel are accurately mapped to the correct nominal codes within your accounting system.

• Detailed descriptions – Full descriptions by line, entered directly into your system – saving time on manual updates and entries, while providing clarity and improved accuracy.

• Departments and cost centre coding – All lines coded to the specific department, cost centre or project. This can be based upon shipping address, order source or another data field of your choice.

• Customised reporting – Monthly reports based on your imported invoice data, showing spend across categories, by department or by site. We provide month-on-month comparisons and can track against spend, budget or any other KPIs you choose.

How we do it

EDI integration

I-Tel will initially review and discuss your chart of accounts to ensure that our products and services are correctly mapped to your accounting system and that our output file contains all relevant fields.

This includes any department, project or site codes that may be in place to ensure spend is correctly allocated.

We also have a range of reporting and KPI functions available as part of our Business Intelligence service.

EDI Integration fully automates the purchasing process, bringing maximum efficiency to your organisation. By trading through EDI, we’re able to systematically manage everything from the point of order through to invoice booking.

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BUSINESS INTELLIGENCE

Data is the lifeblood of your organisation. It is the key to your success, and it’s at the heart of our solution. When correctly harnessed, it sets your business apart.

We empower clients with real-time visibility of spend through a series of bespoke reporting and dashboard features.

This provides: • Full visibility and clarity over spend and KPI performance, in an easy digestible format.

• The ability to drill down, track and compare any data point or group – from product lines, categories, nominal codes to users, sites and regions etc.

• Data that is mapped to your internal nominal, department and cost centre codes, fully aligning to your business operation.

• Freedom to explore strategic activities with the knowledge and oversight in place while I-Tel manage the administrative burden.

Continuous review and development Though shared monitoring and analysis we refine dashboards and reports to keep them relevant and useful.

Quarterly reporting and roadmap integrations ensure a seamless, progressive approach.

Build better business performance today by using I-Tel’s Business Intelligence solutions.

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SUPPORTING THE ENTIRE TEAM

I-Tel is for the entire organisation. Whatever your role, whatever your level, we can help.

Here’s how we make a difference: • Procurement: Clarity and visibility over spend, categories and the supply chain as a whole. Save time, save money and generate value.

• I T manager: All the support services, hardware and software you need in one place. Full visibility of the entire IT distribution channel backed up with access to vendor support across multiple brands.

•C -Suite: Take a strategic approach to buying with an executive summary cataloguing your entire indirect spend. Includes a full analysis and clear, concise KPI performance reporting, giving you a clear, data-backed picture of the business.

•F acilities manager: Efficient and effective delivery of support services to keep the organisation running optimally and in-line with business strategy.

•E nd user / Other: Simple, easy-to-use system for fast and effective business buying.

•O ffice manager: Reduce admin and keep the office running smoothly. Consolidate orders of key office supplies to one supplier, one invoice and one delivery.

•F inance manager: Plan and forecast spend, analyse and benchmark cost centres and manage resources effectively. Increase spend compliance across the business through user and branch level control, and contract buying lists.

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FAQs

How much does it cost?

There isn’t a one-size-fits-all price. We offer a free consultation to identify the scope of your requirements. From there we build a proposal unique to you. In most cases we are able fund or balance the project costs through savings generated.

How quickly can I expect to see results?

Immediately from launch. The cost savings are instant and improvements are made month-on-month, either through product pricing or systematic/procedural implementations.

How much will I save?

Typically you can expect to see a 15% saving on your indirect spend in the first month. In the following month you can expect a further 10% through system efficiencies, automation and consolidation. You will also see a significant reduction and saving in time and administration.

How do you approach data security?

We take data security very seriously and follow all the necessary protocol to ensure safe handling, protect access and ensure it isn’t compromised. Your data is backed up, held securely and won’t be shared with third parties without your permission.

We only have paper invoices. Can you still do the audit?

Yes we can. Our team uses the latest Optical Character Recognition (OCR) software to collect and digitise your invoice data. By scanning to line level we are able to identify all the key information to formulate our report.

How long does the audit take?

Once we have received all of the relevant data we typically complete the audit within three weeks.

Will I have to retrain my team to use I-Tel? No, not at all. We have a dedicated support team who are on hand to walk all the staff through the change management process. All the systems we put in place are user friendly and require no training and are designed to assist team members in their job role.

Do we risk becoming dependent on I-Tel if we use your services?

This is a common but misplaced concern. I-Tel is all about delivering best value. If we can’t improve on your current supplier or procedure we simply incorporate them into your portfolio. Above all, our service is flexible.

Can I keep my existing supplier relationships?

Absolutely. I-Tel can manage any existing suppliers through our portal, allowing clients to benefit from single-source supply, while maintaining high value relationships with incumbent suppliers.

call: 029 2049 2111

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email: hello@itelgroup.co.uk

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NEXT STEPS

Indirect spend grows annually by an estimated 7% each year. Not having it under control is no longer a viable option. If you want to be strong, competitive and innovative then your approach to indirect procurement has to be methodical, thorough and strategic.

I-Tel can do that for you. No matter your current situation, we deliver a data-backed, future-proof approach to indirect procurement that gets you ahead of the game, buying better and ready to thrive in the digital world.

So what are you waiting for?

Contact us today to get started.

T: 029 2049 2111 E: hello@itelgroup.co.uk

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The Chartered Institute of Procurement and Supply state that, regardless of the product, the costs related to instigating, processing, recording and paying for a single purchase order is around £50. So, an order of £500, split between 3 suppliers, has a real cost of £650 or more.

A recent survey conducted by Deloitte concluded that 8 out of 10 Financial Directors did not track the overall level of their Indirect Procurement. The report concluded that 70% of Chief Purchasing Officers have now identified Indirect Procurement as an area requiring significant improvement.

All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them

I-Tel Group Unit 2 Charnwood Park, Clos Marion, Foreshore Road, Cardiff CF10 4LJ T: 029 2049 2111 E: hello@itelgroup.co.uk