Salesforce Basic Information

Salesforce Basic Information

By Subhash Panchani Contact Us :- subhash.panchani@itechcloudsolution.com

Introduction to Salesforce ​ What exactly is Salesforce? ​ Why is learning Salesforce important? ​ What is Salesforce Ohana? ​ What will the student group be doing this semester?

What is Salesforce?

What is a Customer Relationship Management (CRM) System?

“A strategy for managing an organizations relationships and interactions with customers and potential customers.”

- Salesforce.com

Records customer contact information ex. Email, telephone, website, social media profile

Organizes the information Gives a complete record of individuals and companies

Improves customer relationship management Creates a 360 view of the customer and their interactions with the business

Salesforce Clouds

Why is learning Salesforce important?

The Salesforce Economy Creating millions of jobs and millions of Trailblazers

3.3M New jobs by 2022

10M

Trailblazers by 2022

$859B

GDP impact by 2022

1 in 4

Trailhead users found a new job

Source 1. IDC White Paper sponsored by Salesforce, The Salesforce Economy Forecast: 3.3 Million New Jobs, $859 Billion New Business Revenues to Be Created from 2016 to 2022, October 2017 2. Nucleus Research sponsored by Salesforce, The Real Economic Impact of Trailhead, March 2018.

Job Opportunities • Salesforce.com • App Exchange Companies • Consulting Companies • Companies that use Salesforce

Customer Success Platform Connect to your customers in a whole new way

83% of Fortune 500 companies use Salesforce

What is Salesforce Ohana?

A Culture of Engaging All Stakeholders Trust Deliver the most trusted infrastructure and communicate openly.

Customer Success Focus on customer success to drive mutual growth.

Innovation Empower Trailblazers with technology to succeed in the Fourth Industrial Revolution

Equality Respect and value a diversity of people.

The

Salesforce MVPs

Community Includes Everybody

Community Groups

Student Groups

Vetforce

Women in Technology

ISVs & SIs

Strategy Technology

What will the student group be doing this semester? ​

Mission: Build a vibrant, world wide student community that is supported by Salesforce employees and the community, to help students learn Salesforce skills, build their network, and blaze their trail into the Salesforce ecosystem.

Employers Struggle to Find People with Skills they Need Employer s Recent Grads

8% 1

of companies struggle to find talent Source: Survey by Randstad US, 2016

7% 1

of employers think recent grads are unprepared

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More than learning skills…

+ Learn Technical or Business Skills

+ Support each other while learning

Get career advice and mentorship

+

+ Ask questions

= Build their network

Become Job-ready!

Opportunities • Learn Salesforce through Salesforce Trailhead • Networking opportunities • Joint user group events • Speaker panels • Career fairs • Volunteering events • Certification funding?

• Dreamforce?

Upcoming meetings • Martes, 17 septiembre • Martes, 15 octubre 8:30pm • Martes, 19 noviembre

7:15- 8:45pm 7:157:15-8:30pm

Next Steps 1. Sign up for a Salesforce developer account 2. Create a trailhead account 3. Log into the trailblazer community 4. Sign up for the trailblazer community group

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2

3

2 4 – Follow instructions for signing up 

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1. Sign up for a Salesforce developer account

Go to: developer.salesforce.com/signup

Role: Developer Company: Universidad de Montemorelos Please create a developer account even if you already have a trailhead account!

2. Create a Trailhead account Sign up with your developer edition credentials

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3. Log into the Trailblazer Community

https://trailblazer.salesforce.com 1. Click “Featured Groups” 2. Click “Student Groups by Region” 3. Find the Universidad de Montemorelos group 4. Feel free to join other user groups and set notification preferences

4. Sign up for Trailblazer Community Groups ​

1. Create an account

​

2. Click “Find Groups” and search “Boulder”

​

3. RSVP and check in for the kickoff event

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Start blazing your trail!

Salesforce Career Exploration for Students

Trailhead Basics