The Journey | Issue 15 | Summer 2019

JOURNEY Magazine of the Isles of Scilly Steamship Group

THE

Issue 15 | Summer 2019

Safety

y

it

s Pe op l

e

un

m

Fo cu

om

Collaboration We engage with internal and external parties and embrace constructive challenge.

W tr e n ai en n urt ur p e a po rge eop e, si tic le me tiv w n e peo ith tor w or ple lik an d e ki ng and -m en pr ind vi om ed ro nm ote en t.

C n io ct ra te in nd a e , tiv ve e si r is . po se im ct re we in pa m im su e en os to al e th re nt e W ith spi m a w on e w vir en

We prioritise the wellbeing and safety of our customers and staff.

Vision

Excellence

Delivering for Scilly

We aspire for the highest standards at all times.

Tr

t

ea giv rn en ed .

us an

d

be

Tr

To

cy

We treat each other with respect and dignity.

en

Respect

ar

sp

an

, ity gr s. te es in irn ith d fa t w an ac ty e s W ne ho

Introducing Our Mission, Vision and Values Steamship I S L E S O F S C I L LY

GROUP

For internal use only

WELCOME The Company would like to thank all of those who took part in our employee survey. We now have the initial results in and in the coming pages, you can find out what we know so far and how we are using your feedback to shape and really understand what the Isles of Scilly Steamship Group stands for.

Over the last 12-18 months there has been a few changes to the board and we thought it was time to introduce you to each member, turn over to page 10 to find out about their experience.

Also, in this issue we caught up with our accounts apprentice Rob and we find out about Sharon Sandercock’s recent appointment to the Island Partnership Board of Directors.

Read about the latest local projects we’re supporting from round 7 of the Community Fund on page 14 and discover the total amount we’ve donated for the last financial year.

And finally flip over to page 16 and find out all about Penzance’s Jubilee Pool and how we’ve teamed up with them to offer you free swims and a café discount.

As always, thank you for your hard work this quarter.

Happy reading!

Stuart Reid

The Journey is produced by Isles of Scilly Steamship Group in-house communications team.

T +44 (0) 1736 334240 E marketing@issg.co.uk

Isles of Scilly Steamship Company Ltd, Steamship House, Quay Street, Penzance, Cornwall TR18 4BZ

Editor Sharon Sandercock ssandercock@issg.co.uk

2 THE JOURNEY - ISSUE 15 SUMMER 2019

With grateful thanks to all team members who’ve helped contribute articles and photos. Opinions expressed are the authors and not necessarily those of the company. Whilst every effort is made to ensure total accuracy Isles of Scilly Steamship Group cannot be help responsible for any errors or omissions within this magazine.

Introducing our Mission, Vision and Values When we released the employee engagement survey our message was clear, that the results would not only be used to improve each department but used to help the future growth and direction of the Company.

Following the results and your feedback, we have been able to use this information to formalise our Mission, Vision and core Values for the Isles of Scilly Steamship Company.

Together the mission, vision and values provide a clear direction for the Isles of Scilly Steamship Company. They are there as a reminder to keep everyone focused on what the Company is trying to achieve and its goal.

A business plan is being developed, which will link to the mission and vision statements and will be circulated to all employees with strategic objectives, action points and targets. By sharing this throughout the Company we are all working together to achieve something which we have all had the opportunity to participate in.

As the Company starts its new journey these statements and values will evolve and employees will continuously be able to provide input into the future direction of the Company. This is an important milestone in the Company’s history and I would encourage you all to embrace this change and actively participate in its future direction.

VISIT ISLESOFSCILLY-TRAVEL.CO.UK 3

Our Mission, Vision and Values

Employee Survey:

We’ve had an e

Initial results

way through y

183 (77%) of yo

with a brief de

80%

70%

60%

50%

40%

Training & Performance

Leadership & Management

Communication

Culture & Values

Your Job

10%

Teamwork

20%

Engagement

30%

0%

0-49%

50-64%

65-100%

Low score, attention required

Good score, with room for improvement

Excellent score, a real strength

4 THE JOURNEY - ISSUE 15 SUMMER 2019

excellent response to our employee survey with

ou getting back to us, whilst we’re working our

your feedback here is an overview of the results

escription of each category.

COMPANY STRENGTHS

ATTENTION REQUIRED

 Employee Engagement

 Culture & Values

You told us that you feel engaged and connected to the job roles that you perform and that you are willing to go the ‘extra mile’ and are likely to stay with the company.

You told us that the Group needs to identify its culture and values and our purpose and that these are the foundations and principles that will shape the company’s core identity.

 Teamwork

 Communication

You informed us that you felt that teamwork is a strength at the Steamship Group and that this is linked to high levels of job satisfaction.

You said that their needs to be more communication with employees to improve organisational commitment.

 Your Job

 Leadership & Management

You said that you enjoy working for the company and find your roles varied and rewarding.

We need to improve upon leadership and management, so that you feel valued and engaged.

 Training & Performance The strongest feedback from the survey was that you would like to see a performance management program implemented across the Group, with regular reviews and performance appraisals which are linked to targets and rewards.

NEXT STEPS...   Departmental results are being discussed with managers.   Managers are developing an action plan   Presentation of departmental results and action plan will be discussed with employees at a   forthcoming meeting (to be arranged).

VISIT ISLESOFSCILLY-TRAVEL.CO.UK 5

Our Mission, Vision and Values

Vision Delivering for Scilly Mission To be recognised for providing excellent transport services for Scilly

w

vi en

With the company approaching its 100 years milestone, we’re using this opportunity to take a step back, look at our achievements and reassess our core purpose. In simple terms, what we do, who we are and what we want to do in the future.

Your feedback through the employee survey has helped us to shape and really understand what the Isles of Scilly Steamship Group stands for and together we have now managed to shape our Vision, Mission and Values for the Group.

Whether you are a team member, stakeholder or a supplier it’s important we all understand the structure of our diverse Company and how our services slot into the wider group.

A lot of things we do well already and others we know we can do better in future. Formalising them by writing them down provides us with a definitive list, so moving forward we can benchmark our actions to ensure each decision and our behaviours stays true to the vision of the company.

Please join us on the journey.

6 THE JOURNEY - ISSUE 15 SUMMER 2019

Collabora

We engage with i external parties a constructive chall

Safety

internal and and embrace lenge.

cu s

Pe op

y

le

it

un

Fo

m om

ation

W tr e n a en in urt ur p e a po rge eop e, si tic le me tiv w n e peo ith tor w or ple lik an d e ki ng and -m en pr ind vi om ed ro nm ote en t.

C

n io ct ra te d in e , an tiv ve e si r is . po se im ct re we in pa m im su e en os to al e th ire nt e W h p t i s w e a onm ir w

We prioritise the wellbeing and safety of our customers and staff.

Vision

Excellence

Delivering for Scilly

We aspire for the highest standards at all times.

Tr

t ea giv rn en ed .

us

an

d

be

Tr

To

cy

We treat each other with respect and dignity.

en

ar

sp

an

, ity gr s. te es in irn ith d fa t w an ac ty e s W ne ho

Respect

VISIT ISLESOFSCILLY-TRAVEL.CO.UK 7

People Focus

with Rob Miles-Thomas We caught up with Rob to talk about his apprenticeship at the Steamship Group and experiences so far...

8 THE JOURNEY - ISSUE 15 SUMMER 2019

Tell us a little about yourself...

What are you enjoying the most?

I’m 20 years old, born and bred in Porthcurno. I’ve lived here all my life and I love it down here.

I’m a very keen car enthusiast and you’ll often find me giving the car a polish! I also attend the gym every day after work; it’s definitely something you need after sitting down all day! During the weekends, I enjoy spending time with my partner Jade and friends and family.

I really enjoy working in the finance department; I am surrounded by so many knowledgeable people that are able to show me many things to help me with my learning.

What apprenticeship are you completing?

I’m currently completing an apprenticeship in accounting and finance. I have just completed the AAT Level 3 course and I’m due to start AAT Level 4 in September.

I head straight over to Penwith College after work on a Tuesday to take part in the course from 5:15pm to 9:15pm.

Why did you choose to do an apprenticeship?

I finished College in 2017 and originally wanted to go to University. I was accepted to attend Bristol & Cardiff University, but after going to open days and having a lot of time to think, I decided that the ‘university life’ was not for me. I then looked at apprenticeships and found that the idea of learning whilst working in the finance industry would really suit me.

What has been your biggest challenge so far?

I think the biggest challenge for me so far was to attend the ‘Young Apprentice Ambassador’ workshop. I had to give a presentation in front of a large group of people; this put me out of my comfort zone as I had never done anything like it before.

What has been your greatest achievement during your apprenticeship so far?

My greatest achievement has to be going back to my old school as part of a careers workshop; I was able to explain to the students and teachers what I had achieved since I left the school in 2015. I was also able to give the younger students an insight into apprenticeships, something they should be thinking about when they leave school.

What are you looking forward to?

I’m really looking forward to seeing where my apprenticeship takes me, I feel I work very hard and would like to achieve a lot in life!

What tips would you give to someone considering an apprenticeship?

I’d say that apprenticeships are definitely being looked at as an alternative to university. They allow you to gain valuable job experience as well as gaining a professional qualification. I’d also say that apprenticeships are available in almost everything, if you can’t find a business locally that offers apprenticeships, go into the business and ask them if they would consider it!

Apprenticeships strongly benefit the employer as well as the employee.

When you have 30 minutes of free time, what do you do?

Because I spend most of my time inside, with 30 minutes of free time I’d like to spend it outside, sat in the sunshine we rarely get!

And finally, where would you head to on Scilly for a day trip?

If the trip was work related, it would definitely be Island Carriers as there is never a dull moment!

However, if the trip was non-work related I think it would be a trip over to St. Martin’s, I loved being sat outside the Seven Stones looking out at the wonderful view.

DID YOU KNOW? We pay into a UK Government apprenticeship fund and this can be used to fund apprenticeships and other training opportunities. If you are interested please speak to your line manager and put your ideas forward.

VISIT ISLESOFSCILLY-TRAVEL.CO.UK 9

MEET

BOA The Isles of Scilly Steamship Group board of directors is made of 2 executive and 6 non-executive directors. The executive directors are acting in the interest of the company stakeholders and the non-executive directors are involved in policymaking

Executive

and planning exercises. Our 6 no independent and are put in place and performance of our compan By not holding a managerial pos

Non-Executive

STUART REID

JUDITH PIPER

IAN HOWARD

PETER HARDAKER

CEO & Company Secretary

Chief Financal Officer

Chairman

Vice Chairman

Board member since June 2015

Board member since May 2019

Board member since February 2019

Board member since 2003

Bio

Bio

Bio

Bio

Originally from Mullion, Stuart graduated from Cardiff University and in 2007 qualified as a Chartered Accountant.

Judith joined the Group as CFO in October 2018.

Before joining she worked for W. Stevenson & Sons.

Ian qualified as a solicitor in 1980 and spent most of his working life with Siemens undertaking a range of diverse roles.

Peter spent his working life in Cornwall, as machinery manager and CEO of a requisite cooperative for the agricultural supply sector.

Stuart previously worked as Financial Controller at Smart Solutions Recruitment, one of Wales fastest growing companies.

He joined the Group as CFO in July 2013 and has recently been announced as CEO.

Judith graduated from Plymouth University & qualified as an ACCA accountant in 2001.

In 2006 she was awarded Fellowship status.

Judith lives in St. Levan with her family enjoying the local beaches.

10 THE JOURNEY - ISSUE 15 SUMMER 2019

In parallel Ian has served on the board of the British Triathlon Federation, the International Triathlon Union and the British Olympic Association.

He worked as a founding Director of the Eden Project & has been actively involved and committed to the development of the rural economy and wellbeing of Cornwall and the Isles of Scilly.

T THE

ARD

on-executive directors are e to challenge the direction ny as well as its existing team. sitions within the Group, they

e

understand the interests of the company with greater objectivity than the executive directors. Over the last 12-18 months there has been a few changes to the board so we’d like to introduce you to each member...

STEPHEN HICKS

GARY RANDALL

SAM HICKS

HENK WIEKENS

Non-Executive Director

Non-Executive Director

Non-Executive Director

Non-Executive Director

Board member since September 2018

Board member since April 2018

Board member since August 2017

Board member since September 2018

Bio

Bio

Bio

Bio

Steve was brought up on the islands. He joined the Merchant Navy before returning to Scilly in 1989, where he has been a boatman ever since.

Gary is from St. Mellion and has been practising as a Chartered Accountant for the last 25 years.

Sam is from a longstanding St. Agnes family.

He’s worked in various commercial management roles on the mainland before returning to grow the family business.

In 1978 Henk founded Weidewiek Boatbuilders in the Netherlands with his business partner.

His family has a long & enduring relationship with the islands and the Steamship Group.

Steve joined the lifeboat service in 1993 and remains very involved.

In 2013, he merged his business with Prydis to broaden the services provided and become Managing Director of Prydis Accounts Ltd. Gary is a keen golfer and spends many Saturday afternoons at Liskeard Football Club.

Fully engaged in the local community, Sam is Watch Manager of the island fire service, a coastguard officer, captain of the cricket team and a member of the Shah gig crew.

In 1988 he was invited to start up Pendennis Shipyard in Falmouth and led the management buyout with Mike Carr in 1993. He has been at the helm ever since.

VISIT ISLESOFSCILLY-TRAVEL.CO.UK 11

Safety

AND

ABOVE BEYOND We thought we would share this heartening email we received and say a huge thank you and well done to Matt for his outstanding response.

I wanted to write to inform you

The Company should be aware

others on scene helping keep a

that Matt Honeychurch responded

that Matt’s contribution in this

casualty alive.

to a cardiac arrest here on our

emergency was excellent and

pontoon last Thursday.

they should be proud that their Quay Managers actions and

His quick response in getting the AED (defibrillator) to the scene and commencing CPR on the

response helped save a life.

express my thanks and to say well done. From what I have been told from the authorities, the casualty

The training that we all go

has been discharged from

through is generally never called

hospital, alive and well!

casualty was superb and one of

upon in real life but on this

the reasons that the gentleman is

occasion it paid off with Matt’s

alive today.

calmness and teamwork with

12 THE JOURNEY - ISSUE 15 SUMMER 2019

I have spoken briefly to Matt to

Best regards, Dale, St. Mary’s Harbour

Collaboration

Islands’ Partnership Sharon joins the IP board of directors We have reinforced our ongoing support for Scilly’s destination management organisation by agreeing to a new package of funding.

Over the next three years we will be sharing resources to help support the sustainable growth of visitor numbers.

As part of the new strategic partnership agreement, Sharon Sandercock our Marketing and Communications Manager, will be joining the Islands’ Partnership’s (IP) board of directors.

Sharon has over 10 years’ experience in marketing for the tourism industry in both b2b and b2c markets, having worked in both UK and international markets. She has a BA (Hons) degree in PR and media and is registered as a practicing Chartered Marketer.

Sharon Said: “I’m delighted to be joining the IP board. I’m looking forward to using my skill sets and experience in the marketing and tourism industries to help advise on the IP’s marketing initiatives and to support the strategic and operational direction of the IP” What does the Islands’ Partnership do?

The IP was established in 2012 and their primary role is to market the islands through their brand Visit Isles of Scilly. They are the leading body for tourism and tourist related businesses on Scilly. The IP are funded entirely by membership subscriptions and corporate sponsorship.

VISIT ISLESOFSCILLY-TRAVEL.CO.UK 13

Community

COMMUNITY FUND

ROUND SEVEN We caught up with some of the latest projects to benefit from our Community Fund...

Cornwall Samaritans The Samaritans emergency room in Truro is a lifeline service for the people of Cornwall. They have 120 amazing volunteers providing emotional support to anyone who is struggling to cope. In March the Truro team answered 2,687 phone calls, replied to 311 emails and 221 texts and talked to 21 people face-to-face.

We will be funding this vital emergency room service for an entire year by donating the full £3,380 needed to keep it running.

Sue Wright, Director of Cornwall Samaritans, said: “There are no words to properly express how much this means to us. We are entirely run by volunteers, so this is one less thing for us to worry about.”

£3,380 grant

Unwanted Toiletries On Scilly a small group of people are helping vulnerable women in homeless shelters and women’s refuges across Cornwall by collecting and donating unwanted toiletries.

We’re helping by providing free transport for the collected toiletries from St. Mary’s to Penzance.

Sue Major, the woman behind the project ,said: “It’s just fantastic that the Steamship Group has offered to help in getting the toiletries to the mainland, and I’m very grateful to the Community Fund.”

FREE

TRANSPORT

14 THE JOURNEY - ISSUE 15 SUMMER 2019

If you have any unwanted toiletries you would like to donate you can drop them off at their new collection points in our Hugh Town and Penzance offices.

fares 42% off air

saved on

In summary

travel

IN SUMMARY

nd Comm fu

Our comunity donations for the financial year 2018–2019

B LU C HIP S ELER AV B TR EM M

saved on travel

Charity tickets

1900 members

64% off seafares

Community

64% off seafares £485,000

42% off airfares

Islands partnership

MEDICAL FLIGHTS

Islands partnership

MEDICAL FLIGHTS

64% off seafares

School trips

2018–2019

p School tri

Total contribution £1,041,500 Comm fund

B LU C HIP S ELER AV B TR EM M

Islands partnership

MEDICAL FLIGHTS

64% off seafares

£31,500

42% off airfares

saved on travel

FLIGHTS MEDICAL

for the last

Gig championships

Charity tickets

Complimentary tickets

1900 members

Charity tic

saved on travel

Comm fund

Community Fund

Charity tickets

1900 members

Gig championships

kets

Freight discounts II freight and subsidies

Charity tickets

1900 members

£66,000 Islands partnership

Gig cham

MEDICAL FLIGHTS

64% off seafares

World Pilot Gig Championships

II freight

s

pionship

42% off airfares

£78,000 Gig championships

Islands’ Partnership

School trip

Comm fund

rtnership

Islands partnership

saved on travel

Islands pa

B LU C IP SH ELER AV B TR EM M

£220,000 MEDICAL FLIGHTS

II freight

£30,000

B LU C HIP S ELER AV B TR EM M

financial year 64% off seafares

saved on travel

School trip

embers

donations

UB CL IP SH ELER AV TR MB ME

£43,500

Travel Club and business concessions

42% off airfares

II freight

II freight

1900 m

42% off airfares

Medical flights

afares 64% off se

£81,000

T M RA EM V BEEL RSCL HIPUB

B LU C HIP S ELER AV B TR EM M

Comm fund

Comm fund Gig championships

Charity tickets

1900 members

B LU C HIP S ELER AV B TR EM M

saved on travel

1900 members

Charity tickets

100% Attendance School trip

School trip

Comm fund

II freight

School trip

School trip

Working together with Cape Cornwall School we gave one lucky pupil the chance to win two fly/sail tickets for coming first in a poster competition to promote Land’s End Airport.

To enter the competition the Gig championships pupils, need to achieve 100% attendance and it was Year 8 student Grace Broughton-Pickard who was the lucky winner. Her poster impressed the judges for its original and colourful design.

Grace collected her prize when she and the other 24 pupils who had achieved 100% attendance came to visit Land’s End airport at the end of March. They were given a behind-the-scenes tour of the airport to learn how it operates and watched some of the day’s take offs and landings.

We have displayed Grace’s winning poster at the airport along with the other entries.

VISIT ISLESOFSCILLY-TRAVEL.CO.UK 15

NEW STAFF BENEFIT

Jubilee Pool The most celebrated art deco sea water lido As the summer temperatures

no better place to cool down refreshing swim than Penzanc

With amazing views Jubilee Po of the best places to swim in t great place to visit for just an h

And to make it even more tem delighted to be able to offer yo the pool.

If you haven’t already, you’ll so your very own Jubilee Pool loy will entitle you to: •

30 adult swims in the main

•

10% of food in the new Jub

OPENING HOURS

In order to take advantage of t need to bring your Jubilee Poo with your Isles of Scilly Steams time you visit.

27th July – 31st August

1st – 29th September

Main Pool

8am – 8pm

10am – 6pm

Learner Pool

10am – 6pm

10am – 6pm

Café

8am – 9pm

9am – 9pm

16 THE JOURNEY - ISSUE 15 SUMMER 2019

For more information, planned events happening at Jubilee P their website www.jubileepoo

NB: This discount scheme is fo Steamship Group employees o able to share or transfer the di

MAKE THE MOST OF YOUR BENEFITS Remember, because you work for the Steamship Group, you benefit from…  FREE SCILLONIAN TRAVEL Free travel on Scillonian III for you and your spouse/children. finally rise, there’s

 DISCOUNTED SKYBUS TRAVEL

and have a ce’s Jubilee Pool.

ool has to be one the open air and is a hour or the day.

mpting we are you free access to

oon be receiving yalty card, which

n pool

bilee Pool Café

this scheme you’ll ol loyalty card along ship Group ID each

d closures and Pool please visit ol.co.uk.

or Isles of Scilly only and you are not iscount to others

Landing-fee only travel on Skybus for Steamship employees.

 TAKE FAMILY AND FRIENDS

Fact Box  Jubilee Pool is the largest sea water pool in the UK  The pool first opened in May 1935

Six free Scillonian tickets to share with family and friends

 GREAT FLYBE RATE Standby-rate flights with Flybe

 VISIT THE CONTINENT 50% discount on Brittany Ferry crossings and 15% off holidays

 TAX FREE BICYCLES  The main pool depth depends on the tide, ranging from 1.2m to 2.25m

Cycle to work scheme

 TAKE CARE OF EYE HEALTH Free Specsavers eye test for computer VDU users

 It’s triangular with the longest side measuring 98m long and 56m at its widest

 SOMEONE TO TALK TO

 The whole pool contains 5 million litres of sea water

 JUBILEE POOL

 Jubilee Pool has a capacity of up to 600 swimmers  The new geothermal pool will open in November 2019

Confidential support service with 24-hour helpline

30 free swims and a 10% discount at the café.

For more details, terms and conditions and booking forms, look on the P: Drive… or talk to Siân on 07342 881979 / ext. 4200.

(NB: Some benefits are available to permanent staff members only.)

VISIT ISLESOFSCILLY-TRAVEL.CO.UK 17

Excellence

PENZANCE DRY DOCK RETAINS ITS GLOBAL STANDARDS CERTIFICATION Penzance Dry Dock underwent an auditing process at the beginning

GLOSSARY

of August and successfully achieved recertification status

PAS 99

Publicly Available Specification for integrating common management systems. It has been developed to enable companies to align their processes and procedures into one holistic structure in order to operate more effectively.

ISO 9001

The international standard that specifies requirements for a quality management system (QMS). Companies use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.

ISO 14001

The international standard that specifies requirements for an effective environmental management system (EMS). This helps to control environmental aspects, reduce impacts and ensure legal compliance.

for PAS 99 incorporating ISO 9001:2015 & ISO 14001:2015 The auditor Mike Barlow commented that he has seen a significant improvement since his last visit which is very encouraging – since gaining our initial certification in 2013, this is the best audit result Penzance Dry Dock has achieved.