TQM | Total Quality Management Training

Page 1

www.isocertificationtrainingcourse.org registrar@isocertificationtrainingcourse.org

TQM-Total Quality Management Training TQM, Total Quality Management Course Features TQM, Total Quality Management is a way of thinking about goals, organizations, processes and people to ensure that the right things are done right first time. This thought process can change attitudes, behaviour and hence results for the better. What TQM,Total Quality Management is not TQM,TQM, Total Quality Management is not a system, a tool or even a process. Systems, tools and processes are employed to achieve the various principles of TQM. What does TQM, Total Quality Management cover? The total in TQM applies to the whole organisation. Therefore, unlike an ISO 9000 initiative which may be limited to the processes producing deliverable products, TQM, Total Quality Management applies to every activity in the organisation. Also, unlike ISO 9000, TQM, Total Quality Management covers the soft issues such as ethics, attitude and culture. TQM, Total Quality Management is an organizational management method that seeks to improve quality of products and services by implementing a process of continuous improvement. It is an approach to improve flexibility, effectiveness and competitiveness of an organization. The main feature which distinguishes TQM, Total Quality Management from other management practices is TQM’s emphasis on continuous improvement. At the core, TQM is a management strategy that aims to deliver long term success through customer satisfaction.


Turn static files into dynamic content formats.

Create a flipbook
Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.