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ITSM Implementation Training ITSM Implementation Training Purpose ISO 20000 implementation course introduces the concepts needed to understand, develop, and implement an IT Service Management System. The standard provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet business and customer requirements. This course provides participants with the necessary understanding of ISO 20000-1 and guidance for implementing an IT Service Management system that is compliant with the standard and meets certification requirements. Experienced instructors explain how to integrate the standard during system implementation, prepare for audits, and achieve ISO 20000-1 registration. Exercises prepare students to identify key requirements and create required documentation. Benefits of ITSM Implementation Training • Reduction in incidents and improved incident management • Reduction in response times & interruptions to IT service • Improved management of cost leading to financial savings • Greater understanding of roles & business objectives • Ensuring legislative awareness & compliance • Adoption of an integrated process to deliver IT services • Enhanced customer satisfaction improving client retention • Consistency in the delivery of your service or product ITSM Implementation Training objectives