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ISO 20000 Internal Auditor Training ISO 20000 Internal Auditor Training Purpose ISO 20000-1 is the standard for IT Service Management. It provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet the business and customer requirements. This intensive 2-day course provides students with the necessary understanding of ISO 20000-1 and the steps required to conduct internal audits of an IT Service Management system. ISO 20000 Internal Auditor Training Benefits At the conclusion of this course, students will have been provided with: An appreciation of the importance of controlling Information Technology Services in all types of business. Knowledge of Information Technology Service Management, including a basic understanding of the IT Infrastructure Library (ITIL) and the requirements of the ISO 20000-1 specification Knowledge of Information Technology concepts. An appreciation of documented management systems An appreciation of risk assessment for Information Technology. An understanding of the principal requirements for auditing Quality Management systems. ISO 20000 Internal Auditor Training Contents ● Understand the Purpose of ISO 20000-1 ● Understand the Role of Service Management Processes ● The processes, their objectives and key requirements in a typical IT service provider scenario ● Application, eligibility and scoping requirements to achieve ISO 20000-1 ● The purpose of internal and external audits, their operation and the associated terminology ● Planning and preparing for an ISO 20000-1 ITSM audit