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ISO 20000 Lead Auditor Training ISO 20000 Lead Auditor Training Program Features This 5-day intensive course designs for individuals who are looking for the details of the ISO 20000-1, ITSM implementation, and the procedures for conducting audits for Certification Bodies. Specifically, this course features: top-notched itSM / IRCA Certified ISO 20000-1 Lead Auditor trainer, comprehensive coverage of the technical and business issues of ISO 20000-1 ITSM, in-depth discussions on the necessary skills to both implement, maintain and audit an effective ITSM case studies and role play simulating a real world assessment and certification process. After completing this course, delegates can take a written examination and eligible to become an itSM Certified Auditor. ISO 20000 Lead Auditor Training- Learning Objectives ● Understand IT service management definitions, concepts, and guidelines ● Understand the purpose of the ISO 20000 series ● Understand the requirements of the ISO 20000-1:2011 standard ● Understand the roles and responsibilities of the auditor ● Apply ISO 19011:2011 definitions, concepts, and guidelines ● Recognize the principles, practices, and types of audits ● Conduct all phases of an internal audit ● Prepare and present effective reports ● Understand the role of objectives, scope and criteria in the audit process<