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ISO 10002 Internal Auditor Training ISO 10002 Internal Auditor Training Purpose This intensive 2 day course provides a solid foundation in all aspects of the audit process. Delegates are taken through a structured program that includes a balance of theory and practice using a combination of workshops and practical exercises enabling them to gain an understanding of the key activities for auditing and the ISO 10002. Who should attend ISO 10002 Internal Auditor Training ● Those who looking for an understanding of the Standard requirement ISO 10002 and want to have basic work experience in customer service and complaints handling ● Those responsible for performing an internal audit about Customer Satisfaction Management System in their organization ISO 10002 Internal Auditor Training Course Structure A series of workshops and presentations on topics including: ● History and Background ● Driving Force for establishing a Customer Satisfaction Management System ● ISO 10002 requirements interpretation and exercises ● Audits in principle and practice ● Management Review ● Data analysis and improvement ISO 10002 Internal Auditor Training Benefits ● Improve the reputation, credibility and image of the organization