Improving the licensing experience at DWER

The Department of Water and Environmental Regulation (DWER) have published new procedure documents to guide licensing and permit applications for water, industry and native vegetation clearing.

Three new procedure documents detail the processes undertaken by the department to assess and manage licences and permits across these areas.

Although there are no major changes to licensing conditions, there are improvements to procedures and processes.

“We are hoping that this makes it easier for our regulated stakeholders to do business with us,” Senior Manager Better Regulatory Practice Kerrin Cox said.

“The new procedures support DWER’s One Stop Shop service delivery by connecting our regulatory functions and areas and where possible aligning our regulatory approaches to deliver a more efficient engagement with regulatory stakeholders.”

The new procedures are now available through an improved One Stop Shop webpage.

As part of this project, DWER has also published a new Policy Framework page to detail the different types of documents under the department’s new Policy Framework.

“A new Regulatory documents page was created to list the department’s documents that relate to industry regulation, native vegetation clearing and water licensing regulation,” Kerrin said.

“We have also provided some explanations and graphics showing how each of those documents fit into the department’s Policy Framework.”

DWER briefed members of its Regulatory Services Stakeholder Reference group prior to publication.

“We have been listening to our regulatory stakeholders and considering how we can improve their engagement experience,” Kerrin said.

“This includes improvements to online information organisation and availability.

“We hope that this establishes what DWER expects from applicants before, during, and after assessment and what applicants can in turn expect from DWER in regard to public consultation, timeframes, etc.”

The documents, Procedure: Water licences and permits, Procedure: Prescribed premises works approvals and licences, Procedure: Native vegetation clearing permits, are in the procedure sections of the Regulatory documents table on the One Stop Shop webpage.

https://dwer.wa.gov.au/regulatorydocuments

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