C A T C H M E I F Y O U C A N P L E A S E T A K E Y O U R S E A T

Guests can now reach their departure ports easier than ever with the addition of seat selection capabilities in Espresso Flight Finder! Thanks to a collaborative effort by the Digital Sales, Travel Services, Brand Air Strategy, IT B2B Web, and Air Core Engine teams who made it all possible. This new Flight Finder air shopping and booking feature empowers trade partners and agents to reserve seats on their guests’ flights that are available from the airlines at no additional cost. This feature improves both the guest and agent experience by enabling trade partners to self-service these requests and thereby reduce call volume to the contact centers. Since its release, over 2,000 guests have already taken advantage of this useful, new feature.