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Until the automated Balance Due process was expanded to the International markets, these markets relied heavily on manual intervention by Contact Center agents to identify and action cancellations and to manage collections This often resulted in inefficiencies and errors In some cases, missed opportunities created additional reliance on port operations and shipboard staff to finalize collections at the pier, leading to escalations and service failures.

To minimize inconsistencies, reduce loss and align revenue processes globally, the Balance

Due process has expanded to the international markets Several enhancements were required to accommodate the varying legal requirements of these regions, allowing for more granular control of cancelations, notification thresholds, and Final Notice date/frequency to improve noshow guest visibility, eliminate manual effort, and empower revenue teams to pursue additional revenue opportunities by leveraging Paid Upgrade tools like Royal PlusGrade and Celebrity Up.