IOSH Values and Behaviours

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Our values and behaviours

www.careersatiosh.com


Welcome to IOSH’s values and behaviours How we do things is just as important as what we do. Our values reflect the important shared attitudes, beliefs and behaviours that everyone working at IOSH is expected to demonstrate to our colleagues, stakeholders, customers, members and volunteers. Building on feedback and input from staff on what is important to us and our culture, and how people should or shouldn’t behave, our new values and behaviours framework provides a clear direction on what is acceptable and what is not. This framework focuses on the organisation as a whole, what is expected of us, and what we can expect from others. No matter what role you hold at IOSH, you should act in line with our four values, and can expect those who don’t to be held to account.

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Commitment to our values and behaviours The members of our Senior Leadership Team should lead by example. To demonstrate their commitment to our values and behaviours framework, here is what they collectively promise to do.

Bev Messinger Chief Executive

Vanessa Harwood-Whitcher Director of Professional Services

Richard Orton

Director of Strategy and Business Development

Vicky Hilpert

Director of Finance and Governance

This new Values and Behaviours framework provides yet another opportunity for everyone who works here to take the organisation forward together. For us, having a clear and widely understood way of how we will work, and how we will treat others, will help us make an even greater contribution to creating a safer and healthier world of work. Knowing what is and isn’t acceptable is vital to us all, as are shared values that shape how we do business with each other, our members, and our customers. We look forward to playing our part in embedding these values and behaviours into our and others’ way of working.

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Values and behaviours: our four values

One IOSH We work together as one IOSH with the shared aim of achieving effective strategic outcomes and business success

Flexibility

Integrity

We are able to adapt ideas and new ways of working to bring innovation and continuous improvement to our business

We treat our colleagues, stakeholders, customers, members and volunteers with respect by being committed and professional and by acting with honesty and integrity

Excellence We keep the promises we make by delivering an agreed standard of work to all colleagues, stakeholders, customers, members and volunteers, always learning and striving for excellence

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One IOSH – at a glance

One IOSH

We work together as One IOSH with the shared aim of achieving effective strategic outcomes and business success

We will

We won’t

listen to others

be dismissive to any ideas or opinions work in silos and exclude individuals

recognise everyone’s contribution share relevant information ask for help when needed give and receive feedback

show favouritism

IOSH will be

inclusive and value diversity collaborative in everything it does open to new ideas and ways of working respectful and supportive open and honest

promote a blame culture exclude others

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One IOSH – in detail

One IOSH

We work together as One IOSH with the shared aim of achieving effective strategic outcomes and business success

What this means for YOU  Listening supportively to the ideas of others and sharing your views openly with enthusiasm, empathy and passion

 Recognising the value of everyone’s contribution through engagement, participation, recognition and feedback  Working effectively with others, showing trust

and a willingness to get involved and being open to opportunities to work collaboratively

 Asking for help to support you in your work, when needed  Passing on appropriate information to customers in your networks in support of collaborative working

 Giving and receiving two-way feedback openly, with empathy and understanding to build trust and understanding

What this means for IOSH  Taking a corporate approach to all our business decisions

 Encouraging collaboration across the organisation  Ensuring that there is clear organisational messaging across the business

 Challenging colleagues who will not work

together in a collaborative business-like way

 Supporting strong cohesive working  Providing timely engagement with colleagues,

stakeholders, customers, members and volunteers through active listening and honest feedback

 Actively supporting two-way feedback  Encouraging collaborative working by providing a business environment where learning and continuous improvement are nurtured and supported

 Understanding and being respectful of other

Behaviours that are unacceptable

 Preventing collaborative working by not being

open to listening to, or being dismissive of, the ideas and opinions of others

 Working in a silo  Not consulting colleagues when making plans, agreeing courses of action or making business decisions

 Taking responsibility or accountability away from individuals or excluding others where it is not justified

 Not involving the appropriate decision-makers and/or subject matter experts in collaborating groups

 Showing undue favouritism in a team or

collaborative working context to the detriment of others

 Not collaborating at all times with others to ensure commercial success for IOSH

people’s priorities and objectives

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Integrity – at a glance

Integrity

We treat our colleagues, stakeholders, customers, members and volunteers with respect by being committed and professional and by acting with honesty and integrity

We will

We won’t

be respectful to everybody

take credit for the work of others

demonstrate fairness

act in our/my own interest

be accountable and professional challenge unacceptable behaviour listen and be considerate

be dishonest or disrespectful

IOSH will be

respectful honest transparent supportive constructive in debate

be judgemental

be dismissive

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Integrity – in detail

Integrity

We treat our colleagues, stakeholders, customers, members and volunteers with respect by being committed and professional and by acting with honesty and integrity

What this means for YOU  Listening and being considerate and respectful to all colleagues, stakeholders, customers, members and volunteers

 Being open to giving and receiving feedback to help us learn for the future  Being honest and taking responsibility if things don’t go well

 Using empathy, honesty and respect to build strong working relationships

 Recognising and praising the good behaviour of your team members and peers

What this means for IOSH  Encouraging everyone to demonstrate IOSH’s values through our behaviours

 Providing a positive and business-like work environment where everyone is treated professionally, with honesty and respect

stakeholders’, customers’, members’ and volunteers’ views, beliefs or concerns

 Inappropriate use of business resources, whether these be time, budgets or physical resources

 Acting in your own interests to

 Challenging unacceptable behaviours and practices demonstrated by any individual(s)

 Being dishonest, or showing a lack of respect  Showing favouritism to individuals while

 Actively supporting colleagues who are subject

 Making unacceptable comments

in all our communication, decision-making and business activities

to undesirable behaviour from individual(s)

 Promoting constructive debate that is carried out professionally and respectfully

 Demonstrating fairness and equality in all your

 Working as ‘one IOSH’ to encourage teamwork

 Being accountable and taking ownership: not

 Ensuring that everyone is informed, kept up to

passing the buck

 Being dismissive of colleagues’,

 Providing transparency to colleagues and teams

 Being accountable, professional and business-like in all of your interactions, both internally and externally business dealings, actions and decision making

Behaviours that are unacceptable

and collaboration across the organisation

date and communicated with as appropriate

 Encouraging everyone to take an honest approach

with colleagues, stakeholders, customers, members and volunteers

the detriment of ‘one IOSH’

being dismissive of the opinions of others about IOSH and customers

 Taking or claiming credit for the work of others  Neither listening to nor attempting to reasonably understand other people’s points of view

 Talking down to or behaving negatively towards anyone

 Supporting or contributing to a blame culture  Seeking to ascribe blame where it is not warranted and cannot be justified

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Excellence – at a glance

Excellence

We keep the promises we make by delivering an agreed standard of work to all colleagues, stakeholders, customers, members and volunteers, always learning and striving for excellence

We will

We won’t

demonstrate a positive attitude

produce work of poor quality fail to recognise the workload of others

be business-like and customer-focussed collaborate actively take responsibility for our wellbeing work efficiently

IOSH will be

fail to recognise others’ contribution

a learning organisation committed to deliver agreed standards of work an effective planner true to its word supportive of a positive health, safety and wellbeing culture

put IOSH’s reputation and brand at risk be un-cooperative

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Excellence – in detail

Excellence

We keep the promises we make by delivering an agreed standard of work to all colleagues, stakeholders, customers, members and volunteers, always learning and striving for excellence

What this means for YOU

What this means for IOSH

Behaviours that are unacceptable

 Demonstrating a positive attitude to your work

 Encouraging the delivery of excellence through

 Producing work of poor quality or below the

 Being business-like and creative in your approach

 Visible leadership and proactive communication  Funding our charitable aims through continued

 Poor planning and not making timely and

through words and actions

to your work and exceeding expectations

 Being a customer-focussed and high-performing

clear and unambiguous service standards

business excellence

colleague by sharing your knowledge and learning openly

 Challenging unacceptable language, behaviours

 Keeping your work promises and delivering an agreed standard of service

 Expecting colleagues, managers and teams to be

 Working efficiently to meet your deadlines,

 Providing a supportive business culture where

service standards, work outcomes and objectives

 Proactively seeking feedback from your colleagues, stakeholders, customers, members and volunteers, to improve continually  Being commercially focussed and business-like  Taking personal responsibility for your own health, safety and wellbeing at work

or attitudes

committed and deliver a high standard of work everyone can learn from feedback, mistakes or service errors

agreed service standards well-informed decisions

 Failing to recognise the workload of others and the impact it can have

 Failing to support or recognise the contribution of others to business excellence

 Putting your own interests ahead of the business, your colleagues, stakeholders, customers, members and volunteers

 Missing agreed deadlines or service standards

 Empowering and motivating colleagues,

and putting IOSH’s business reputation and brand at risk

 Recognising and supporting outstanding

 Failing to co-operate with reasonable requests  Not bringing to the attention of others any

managers and teams to allow them to perform at their best contributions

 Taking active steps to look after the health, safety and wellbeing of our employees

 Supporting the development of our health, safety

service failures or shortfalls, process errors or mistakes that have an impact on business performance

 Not taking ownership

and wellbeing culture

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Flexibility – at a glance

Flexibility

We are able to adapt ideas and new ways of working to bring innovation and continuous improvement to our business

We will

We won’t prevent new ways of working

make courageous business decisions

be a barrier to change

support new ways of working

be closed to new ideas

embrace change learn from our mistakes be adaptable and innovative

IOSH will be

responsive to business needs supportive of new ideas and ways of working forward-thinking innovative positive and empowering supportive of a culture of continuous improvement

repeat our mistakes be inflexible

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Flexibility – in detail

Flexibility

We are able to adapt ideas and new ways of working to bring innovation and continuous improvement to our business

What this means for YOU  Being flexible in your approach and being open

to new ways of thinking, working, learning and improving

 Continuously developing yourself, your colleagues and your team’s knowledge, skillsets and competences  Being able to adapt to changing business needs  Sharing commercial knowledge and best practice,

information and expertise to bring about business innovation

 Being open to, aware of and able to use

changing technology solutions and processes to promote improved working flexibility

 Supporting new ways of working by demonstrating a can-do attitude, supporting customers and being flexible in your approach to work

 Making courageous business decisions  Demonstrating a continuous improvement

mind-set to identify and implement consistently smarter ways of working

What this means for IOSH  Ensuring that through our ideas and actions we offer creative new ways of working that strengthen One IOSH, the brand and deliver business efficiency

 Encouraging collaboration across the organisation  Working flexibly to support customer needs  Actively creating a culture of innovation, agility and creativity

 Providing coaching, training and development

and continuing learning opportunities to support and embed new ways of working

 Providing all employees with the tools to do

the job and encouraging the efficient use of technology to improve end-to-end business processes

 Empowering our employees to make timely and sound business decisions

 Having modern and agile governance and decision-making processes

Behaviours that are unacceptable

 Dismissing ideas, preventing progress or stopping business improvement

 Managing colleagues, teams or groups in a way that stifles new business ideas and ways of working, or reduces their motivation to engage, learn and develop

 Not taking responsibility for the health, safety and wellbeing of staff in your team and across IOSH

 Being closed to new business ideas, new ways of

working, changes in approach or smarter systems or processes

 Failing to support, recognise or value creative ideas, new ways of working or new business approaches

 Not providing a positive business environment in which learning or continuous improvement can take place

 Poor business planning, prioritisation and objective-setting

 Being inflexible

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Embedding our values and behaviours

Performance management, reviews and appraisals

Talent and succession planning

Partnership working

Coaching, mentoring, and feedback

Volunteer and member activity

Pay and reward

Attraction, recruitment and retention

Employee engagement

Learning, core skills, leadership and management

Holistic health, safety and wellbeing

Employee awards

Policies and framework

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IOSH is the Chartered body for health and safety professionals. With over 47,000 members in more than 130 countries, we’re the world’s largest professional health and safety organisation. We set standards and support, develop and connect our members with resources, guidance, events and training. We’re the voice of the profession and campaign on issues that affect millions of working people. IOSH was founded in 1945 and is a registered charity with international NGO status. IOSH The Grange Highfield Drive Wigston Leicestershire LE18 1NN UK +44 (0)116 257 3100 www.iosh.com

Institution of Occupational Safety and Health Founded 1945 Incorporated by Royal Charter 2003 Registered charity in England and Wales No. 1096790 Registered charity in Scotland No. SC043254

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