The customisable platform for video appointments
Video appointments your way
Connect with your service users using video from any device with SQOD.
SQOD is a fully customisable video consultation and waiting area platform, that has been designed to seamlessly integrate with your website and applications, and which hosts an array of features allowing you to manage your virtual appointments in line with your operation workflows.
Use SQOD for scheduled appointments, or use the flexibility of waiting areas; SQOD puts you in full control of your video consultations.
Fully customisable
Change the brand, colours, call options & functionality to deliver the best possible experience to your service users
Ease of use
Service users receive a link to join their appointment and can instantly join with ease
Secure and reliable
SQOD is extremely secure and delivers full GDPR compliance
Customisation like never before
SQOD has been developed with customisation at its heart, allowing a range of benefits to be realised from organisations and service users alike.
Organisations have the ability to tailor SQOD to their specific need, workflows or processes. This means they can adapt the software to fit unique requirements rather than having to manage with a one-size-fits-all solution. Agents can personalise their experience based on their preferences, leading to better service user engagement and satisfaction.
Branding
We can create a bespoke platform in your branding, including: logo, background, font, and colour palette
Waiting areas
Tailor your waiting area to suit your processes, and craft the user experience from the invitation to post-consultation
Functionality
Alter the functionality of calls made using SQOD, including the toggle on/off of live call screen buttons screen sharing, messaging, group consultations and breakout rooms
Virtual waiting areas
SQOD’s waiting areas are designed to simulate face-to-face appointments, however the virtual setting delivers more rapid access to services, whilst reducing the stress, anxiety, climate impact, and costs that can be caused by the need to travel.
Create as many waiting areas as you’d like, to mirror existing departments within your organisation. Use these waiting areas to hold drop-in clinics as well as acting as a waiting or reception room for appointments shared for a specific date and time.
Fully customise your waiting areas by choosing the room names, the URL, the message displayed, and use media content such as relevant interactive videos or music to enhance the experience. Tailor the post-consultation journey by sending users to a website page, survey or relevant information. A third party guest can also be invited, with anonymous participants if required.
Drop-in clinics
Use SQOD as a drop-in clinic by having users access a waiting area via your website, and wait to be seen by an advisor
Waiting areas
Service users join the waiting area and will be admitted into their consultation once the advisor is ready
Customisation
Tailor the waiting areas to suit your organisation’s processes and improve the user experience
Scheduled video appointments
Hold scheduled appointments with service users and use the schedule tab to view and manage your scheduled appointments in SQOD.
Schedule a call at a fixed time, date and duration and if required, customise the features of the call, including screensharing, breakout rooms, messaging, and whether an interpreter is needed for the call.
Service users can be sent details of their appointment directly from SQOD, and staff can send email or SMS reminders about their appointment to reduce Did Not Attend rates.
Sending an invite
The appointment link can be sent via email and SMS and is a one-time only secure link
Book an interpreter
When scheduling an appointment, there’s an option to invite an interpreter to the call through SQOD- either your own or one of our in-house team of interpreters
Full control
SQOD gives you full control of your scheduled appointments, with admin and scheduler users able to manage the schedules for staff
Reporting & analytics
Our Business Intelligence (BI) tools provide valuable insights into user behaviour, usage and adoption patterns, and other key performance metrics.
By analysing SQOD data, businesses can make informed decisions regarding important metrics such as patient experience, customer demand and flow and Did Not Attend rates.
Easily view your organisation's activity as part of our built in analytics dashboard, that include key metrics such as: number of scheduled calls, waiting area activity, average wait time and number of active service providers. Any reports and associated data can be downloaded locally for further analysis.
Improve utilisation
View and extract data of how your platform is being used, to improve utilisation and maximise benefits
Control data access
Administrators can view either whole or part of your organisation’s data dependent on permissions and staff can view their own activity for insight
Customise your data
Customise the analytics you view from date ranges to specific departments and scheduled calls/waiting areas to create bespoke reports
Secure & accredited
With SQOD you can trust that your appointments are conducted with the highest standards of privacy and confidentiality.
Our robust security measures, including multi-factor authentication, ensure that your data remains protected at all times, giving you peace of mind as you engage with your customers.
The SQOD platform is managed and monitored under the governance of the ISO9001, ISO27001, ISO20000 and Cyber Essentials Plus frameworks. Each member of staff has completed awareness training of each standard along with Cyber Security awareness training.
We’ll support adoption
Our customer success team will support you every step of the way to ensure your organisation adopts SQOD seamlessly.
We work with you to deepen your understanding of the platform features, how they align with your service needs and your workflows. Our carefully crafted virtual training sessions ensure everyone is ready from the get-go.
Guidance materials are always on hand to support internal and external promotion, and to clearly articulate the benefits of the video-first approach to all stakeholders. SQOD’s inbuilt comprehensive Support Centre gives instant access to FAQ’s, Troubleshooting Tips and ‘How to’ guides - all with easy access to help with familiarisation and understanding.
Training
We train your staff on how-to-use SQOD, aswell as providing how-to guides covering all staff roles and self-help tips for your service users
Support centre
Our support centre contains comprehensive guides on using SQOD, including FAQ’s, troubleshooting tips and how-to guides
Somerset Council utilises SQOD to expand its virtual assistance link service
After becoming unitary council in 2023, serving a population of around 571,600 people, the council decided it needed a video appointment platform to enable customers to virtualise their face-to-face services.
The main requirements for the council were a user-friendly platform, the ability to run reports to help the council understand usage and a feature that would send staff notifications when people were accessing the waiting area.
The council describe the reasons as to why they decided to use SQOD: “It was the best solution for the council's plan, at the right cost. We could not find another provider that met the criteria to enable us to expand our virtual assistance link offer.”
When asked to describe the experience of using SQOD, Somerset Council said: “It is an intuitive system that is easy to train staff on. It doesn't create the additional pressure of learning another system.”
“Our staff and customers enjoy using SQOD as it is very easy to use. It meets our requirements by enabling us to make aesthetic changes to suit our branding, run reports with ease and it is secure. We have a great working relationship with the SQOD team and would recommend the platform to other organisations.”
