QUARTERLY Q2 2025
TEAM TALKS
Celebrating Excellence in Hospitality
CEO’S MESSAGE:
Dear Colleagues,
Welcome to our summer addition of Team Talks.
It was pleasure for me to visit ten of our hotels in recent weeks and meet you all. I really appreciate you coming along to the meeting, sharing your thoughts and celebrating team and colleague achievements.
Our strong commitment to quality has continued during 2025 and I am pleased to see our unannounced hygiene audits have an average score of 88% and our unannounced health & safety audits have an average score of 89%. Well done to all the team, particularly our kitchen and maintenance teams for such high standards. Our guest feedback continues to be very positive with a satisfaction score of 8.5 out of 10 on Booking.com and a satisfaction score on Tripadvisor of 82%. Guests have scored satisfaction with our service at 85% year to date. A huge thank you to you all for your consistent dedication to exceeding our guest expectations.
We are delighted to welcome two new colleagues to the group this June/July. Christopher Angus takes up his appointment as General Manager at The Hillgrove Hotel Monaghan in June. Chris is originally from Edinburgh and was a Cluster GM from Penta Hotels before taking up this role. Ciara Byrne joins us as Group Leisure Centre Manager in July. Ciara is from Tullamore and was previously Business Development Manager of Energie Fitness, who have 16 fitness clubs in Ireland.
Thank you for taking the time to fill out our recent Colleague Summer Survey. Your feedback is invaluable in helping us enhance our colleague benefits, supports and facilities and also improving the workplace. Your GMs will share the results of the survey with you.
I highlighted during my visits to the hotels that we will be commencing our Management Development Training Programme and Supervisor Development Training Programme again in the Autumn. If you are interested in learning about either of these programmes, please contact your hotel P&C Manager or General Manager.
With a more volatile economic environment internationally, our sales teams are working to secure as much business as possible for 2026 to ensure it is a successful year. Therefore, I ask if you have any family occasions coming up, friends planning to get married, or a club or organisation you are involved in are planning an event, please ask them to consider hosting their event in your hotel. All referrals of business are greatly appreciated.
Finally, the summer period is a very important trading period for the business. While we expect to have high occupancy in all the hotels, it is getting more difficult to attract our guests to dine in our bars and restaurants and have spa treatments in the hotels where we have spas. We would greatly appreciate your support in encouraging guests to dine with us during their stay, recommend your favourite menu dishes, upsell a cocktail or encourage them to experience our spas. Your support with this really makes the difference in the financial performance of the hotel.
Wishing you a good summer and hopefully plenty of sunshine!
Warm regards,
Seán O’Driscoll CEO Hotel Operations at Cliste Hospitality & The iNUA Hotel Collection
Celebrating Excellence in Hospitality QUARTERLY Q2 2025
CONTENTS
Quarterly Group Highlights
iNUA HOSPITALITY
A CULINARY CELEBRATION OF TALENT
On the 20th of May 2025 a culinary lunch was held at the Hospitality Campus at Limerick Clare ETB campus. The theme of the 5-course tasting lunch was Nose -to-Tail, created and executed by the iNUA Cookery Class marking the end of their QQI Level 6 in Professional Cookery. A journey of development over the last two years. The culinary lunch not only marked the end of their programme but presented them with the platform to display the amazing skills and knowledge that these aspiring chefs have gained over the last 2 years.
Our student chefs on the day were Devividas, Kevin, Seth and Stewart, supported on the day by lead culinary instructor Carol Dollery and team, overseen by campus manager Bernadette Enright at LCETB.
This special occasion was attended by various education and industry representatives, mentors and proud families, all of whom shared in the joy of seeing the students’ hard work come to fruition. Many remarked on the promise shown by the student chefs, expressing confidence that they would soon contribute significantly to our industry.
The culinary lunch was more than a meal; it was a celebration of growth, passion, and the power of opportunity to learn. The 5-course tasting menu themed Nose -To-Tail was designed by the students and tested various cooking techniques they had learned on campus and in their respected hotels over the last two years.
There was so many highlights and standout moments of the day which cannot all be captured in this short article but one moment of highlight was during a speech from a student chef, the word ‘belief’ was used. They described how they gained belief from being on this programme, their culinary instructors and mentors had belief in them. It was a profound moment for many in attendance.
Some of the photos of the day will give you a snapshot into the day and show some of the amazing food and sometimes pictures paint a thousand words, the confidence of these aspiring chefs was clear to see.
Congratulations to Devividas Kaklauskas from Hillgrove Hotel Monaghan, Kevin Togher from Radisson Hotel Limerick, Stewart Lang from Springfield Hotel Kildare and Seth Caslin from Radisson Hotel Athlone. A special thank you to each of your mentors and hotels who have guided and supported you through this journey. And special mention to Stefan Matz who continues to champion our culinary development and building partnerships between industry and educational institutes like Limerick Clare ETB.
iNUA HOSPITALITY
Together, we can work towards a more inclusive, productive, and enjoyable workplace for all.
COLLEAGUE SUMMER SURVEY 2025
The iNua Collection Colleague Summer Survey 2025 was completed over a 2-week period from the end of May to the start of June. High levels of engagement were reported across all hotels with a group average of 83.5% which was fantastic.
The high level of engagement is down to everyone involved and the continuous commitment to colleague engagement.
The colleague summer survey is designed to get valuable feedback from you. This feedback allows us to focus on priorities for the year ahead.
Quarterly Group Highlights
iNUA HOSPITALITY
YOUR VIEW, YOUR FEEDBACK, YOUR SAY!
Every hotel will be communicating results of their Colleague Summer Survey over the coming weeks.
Thank you for taking the time to complete this survey and we appreciate everyone’s support and commitment to building engagement and sharing feedback as part of the Colleague Summer Survey 2025.
Quarterly Group Highlights
iNUA HOSPITALITY
GENDER PAY GAP REPORTING IN IRELAND WHAT YOU NEED TO KNOW
This year the iNUA Hotel Collection will release our first Gender Pay Gap Report. This is critical to promote transparency, accountability and provide valuable insights in any potential pay disparities in our organization. This leads to a more inclusive workpace, improved talent retention and recruitment, job satisfaction, and a stronger company morale and reputation.
We answer some simple questions here about this upcoming report.
What’s the Gender Pay Gap, really?
It’s the difference between what men and women earn on average across an organisation.
It’s not about equal pay for the same job — it’s about the bigger picture: how roles, opportunities, and pay are distributed. Why are iNUA reporting this?
Because transparency drives change. Under Irish law, companies with 50+ employees must report their gender pay gap. It’s about shining a light on where we are — and where we can do better.
Does our company need to report in 2025?
Yes, if we have 50 or more employees. This threshold was lowered from 250 in earlier years, so more organisations are now included.
What exactly do we have to report?
We’ll need to share:
• Average (mean and median) hourly pay gaps
• Bonus pay gaps
Quarterly Group Highlights
iNUA HOSPITALITY
IRELAND AND THE INUA HOTEL COLLECTION –
• Who’s getting bonuses and benefits-in-kind
• Gender breakdown across pay quartiles
• Gaps for part-time and temporary staff
• It’s a snapshot of how pay is distributed across the company.
When’s the deadline?
We pick a snapshot date in June, then publish our report within five months. For example, if we choose June 16, our deadline is November 16.
Where does the report go?
Our company website – it must be easy to find for the public and all the team.
We are delighted to welcome several new members to the Ariel Ho use team:
• Mirela Minalli joined us as a Food and Beverage Assistant in late March 2025, and she is doing fantastic!
• In April 2025, Faderera Owaode and Saikrupa Kummari also came on board as Food and Beverage Assistants, and they have already made a lasting impression.
• More recently, in May 2025, Aline Melo and Amanda Barros began their roles as Accommodation Assistants, where they are doing an excellent job.
We are thrilled to have such talented individuals contributing to the continued success of Ariel House!
Congratulations to Shareef on his Engagement!
We are delighted to share the wonderful news that our colleague Shareef Patan recently got engaged! Please join us in congratulating him on this exciting new chapter in his life. We wish Shareef and his fiancé a future filled with happiness, love, and countless joyful moments.
Ariel House Team at the RDS Client Summer Party
We are delighted to share that our General Manager, Keila De Souza, and Guest Relations
A Memorable Team Gathering at Ariel House
Manager, Engin Alkaya, recently attended the RDS Client Summer Party. Their presence at this event was a wonderful opportunity to connect with clients, strengthen professional relationships, and proudly represent Ariel House.
We recently enjoyed a truly special team meeting at Ariel House, where every member of our team came together for an inspiring session. Sean O’Driscoll, CEO of the iNUA Hotel Collection, took the time to meet each and every one of us in person.
Sean’s visit was more than just a meeting—it was a genuine opportunity for open conversation. He chatted with team members individually, listened to our thoughts, and answered our questions with warmth and honesty. The atmosphere was filled with positivity and a shared sense of purpose.
Highlights from the day included:
• Personal Conversations: Sean connected with everyone, making each person feel valued and heard.
• Open Q&A: Team members had their questions addressed directly by Sean, fostering transparency and trust.
• Team Spirit: The gathering strengthened our sense of unity and reminded us of the importance of every individual’s contribution to Ariel House.
Thank you to everyone who participated and made the day memorable. Moments like these reinforce our commitment to working together and building a supportive, successful team at Ariel House.
Awards & Achievements
Congratulations to Tatjana, Jelena and our entire Accommodation team!
Thanks to the dedication and high standards of our Accommodation team, the hotel has achieved excellence in accommodation standards as set by the Irish Accommodation Services Institute. Special mention to David and Jack in maintenance for their valuable contributions. Congratulations to everyone—your efforts have truly set the gold standard at Fairways Hotel.
New Starters & Promotions
A fantastic achievement by Malith Madhushan
Malith Madhushan won two silver and one gold medal at the recent CATEX Chef Ireland Competition, earning overall class winner for both starter and main categories, with 4 plated starters & 4 plated mains!
New starter – Erick da Silva joins us as Night Manager, bringing a wealth of experience but more importantly a warm, welcoming personality that’s perfectly suited to hospitality. We know his personality and professionalism will shine through in every interaction. Erick said “I’ve felt truly welcomed by the team from day one. Starting in a new role can be daunting, but the support, training, and positive atmosphere at Fairways have made all the difference. I’m excited to keep learning and contribute to the smooth running of the hotel”.
Promotion – Ciaran Johnston Congratulations to Ciaran Johnston on his promotion to Food & Beverage Supervisor! Over the past two and a half years, Ciaran has consistently demonstrated dedication, excellent service, and a great attitude. This promotion is a well-deserved next step in his journey with us.
Promotion – Conor Casey Well done to Conor Casey on his promotion to F&B Team Leader! Recently named Employee of the Year, Conor continues to impress with his drive and performance. We’re excited to see what he achieves next.
Employee Recognition
Manager of the Quarter - Sharon McGarrity has deservedly won our MOQ award for Q1. Sharon is a great leader who always has her teams and the hotels interest at the centre of what she does. Sharon consistently delivers outstanding performance in managing accounts across two properties.
We are thrilled to announce that the Fairways Hotel has been awarded the Tripadvisor Traveller’s Choice Award 2025, placing us in the top 10% of hotels worldwide—a testament to our team’s exceptional service.
Employee of the month - Paul Colaco is a true role model and an outstanding team player, always full of energy. He consistently goes the extra mile for both guests and colleagues. His embodiment of hospitality brings a strong work ethic and a collaborative spirit to everything he does. A standardsetter for others to follow, he is truly a deserving winner.
End of year party
We enjoyed our End of Year Party also, celebrating a job well done!
Congratulations to our recent Employees of the Month – all truly welldeserved awards!
March 2025
Helen Corr Chef de partie
May 2025
April 2025
Ryan Larkin Conference & Banqueting assistant
Joseph McDonnell Night Porter Team
Congratulations to Maite Nolan, Front Office Manager, our Manager of the Quarter! Maite said on winning “This recognition reflects not only my own individual efforts, but that of my whole entire team to whom I dedicate this award.”
Gateway Gold
Well done to Doreen Tuazon, Svetlana Vindiga, Tomasz Okaj, our Accommodation & Maintenance Team for winning a Gold Award for having achieved excellence in Accommodation Services Standard from the Irish Accommodation Services Institute.
Looking back on Mental Health Awareness Week
Held from 12th – 18th May, this week bought staff together to focus on wellbeing and connections, and recharge time. Meeting Room One became a 24/7 ‘Rest, Restore & Relaxation’ space, and activities throughout the week included an ice cream van, Walk ‘n’ Talk, tree planting, a scavenger hunt, a picnic, and a mindfulness class. Thanks to all who participated and helped make it a thoughtful week.
Community Contributions
Over €600 was raised for DSI, in support of our F&B colleagues Desmond & Jackie, and our Front Office recruit Conor. We also raised an incredible €1,000 for Daffodil Day!
Green Fingers: from grass to glass
We are now growing our own mint in our garden, perfect for our mojito cocktails!
Promotions – Congratulations to our recently promoted colleagues!
Natalia Roszyk – F&B Breakfast Team Lead I’m honoured to step into the Breakfast Shift Lead Role. This promotion encourages me to grow as a leader and support my team in creating great guest experiences. I look forward to developing my skills, building connections, and continuing my journey with Gateway Hotel, surrounded by a supportive and inspiring team.
Aditya Dhole – Reception Supervisor This promotion means a lot, especially in hospitality where people are at the heart of all we do.
I’ve always enjoyed creating memorable guest experiences; this new role allows me to grow, lead, and continue learning from my fantastic team. I feel proud, grateful, and excited for the future.
Diego Reina - Commis Chef I feel truly honoured to be promoted to Commis Chef and take on greater responsibility with the kitchen team. Cooking has always been my passion, and this new role is a wonderful opportunity to grow my skills. I’m grateful for the encouragement from my colleagues and look forward to learning more each day.
Congratulations to Jonathan Webster who has been promoted to Head Chef , Jonny has worked at the Kilkenny Hibernian Hotel since October 2022, and we are delighted to reward his hardworking nature, positive attitude, creativity and commitment.
Congratulations to our recent Colleagues of the Month
A testament to their hard work and commitment to Hibernian Hotel.
March – Sarah Meaney
April – Kasia Walczak
May – Beth Lennon
Welcome to Keadeen
We are delighted to welcome our recent starters to Team Keadeen! Your enthusiasm and fresh perspectives are a valued addition to our community. We look forward to seeing you grow, contribute, and thrive as part of our vibrant and supportive team. Welcome aboard—we’re excited to have you with us!
Facilities Manager
Darragh O’ Toole
P&C Manager
Paddy Nugent
Welcome to the Team!
We were delighted to welcome the following colleagues to the team that started with us over the last couple of months.
• Our Food & Beverage Assistants Megan Hurley, Fionn Gilman, Megan McKnight, David Murphy.
• Emilia Maciejak, Accommodation Assistant
• Daniela Silva Leah, Receptionist
We were delighted to have our annual townhall with CEO Sean O Driscoll and COO Chris Austin earlier in May for an update on our progress and group strategy for the year ahead.
Congratulations to our April and May Team Achievers!
Congratulations to our April Team achiever Cherlita Tagab and May Team Achiever Victoria Cox! Your commitment and dedication to The Keadeen is evident every day, well done on your well-deserved wins!
We were proud to attend the South Kerry Job Fair, where we connected with talented individuals eager to join the hospitality industry. Following a successful recruitment day, we are delighted to welcome Patrick Covey to our concierge team! Originally from Colorado, Patrick brings great enthusiasm and a warm, friendly presence to our front-of-house. He’s already making a positive impact and embracing his new experience with us here at the Muckross Park Hotel & Spa. We look forward to seeing Patrick grow with the team and continue providing exceptional service to our guests. Welcome aboard Patrick! We are thrilled to have you as part of the family!
Celebrating 25 Years of Excellence:
Niall’s Journey at Muckross Park Hotel & Spa
Niall’s hospitality journey began in the breathtaking surroundings of the Gap of Dunloe in Killarney, where he was born and raised. With a deep-rooted passion for hospitality, he took his first formal step into the industry by earning a degree from Athlone IT. Upon completing his studies in 2000, Niall returned home to Killarney and began his career at Muckross Park Hotel & Spa.
Starting as a Supervisor in Major Colgan’s (known at the time as Molly Darcy’s), Niall quickly proved himself to be a dedicated and effective leader. Under his guidance, the venue achieved significant acclaim, winning the prestigious Black & White Pub of the Year award five years in a row.
Over the past 25 years, Niall has witnessed and contributed to the incredible transformation of Muckross Park Hotel & Spa. A landmark moment came in 2007, when the hotel expanded from 27 to 70 bedrooms, introduced a purpose-built conference centre and spa, and was proudly awarded its 5-star accreditation by Fáilte Ireland.
Since 2007, Niall has led the Meetings and Events department with remarkable dedication and professionalism. His unwavering focus on delivering the 5-star experience has created countless memorable moments for guests and contributed greatly to the hotel’s continued success.
This March, we were proud to celebrate Niall’s 25th anniversary with us, a milestone that reflects his commitment, leadership, and the genuine passion he brings to the world of hospitality every single day.
The summer season is in full swing here in the Radisson Blu Hotel, Athlone! With the arrival of the fabulous weather in May, we saw full capacity in our Pergola and outdoor decking area, kickstarted with Summer BBQs in the sunshine!
This quarter also saw the roll out of our Bi – annual departmental dinners, where each department is invited to the Hotel for a 3-course meal with the General Manager, to enjoy a meal, drinks, chat, relax and recognise colleagues in that department. These evenings are rewarding & fun and an excellent opportunity to get to know colleagues form across the Hotel.
The highlight award of the evening is the Departmental Team Choice Award –where the recipient is nominated by their colleagues in the department for the award.
These dinners are also a great opportunity to acknowledge the day-to-day efforts in a department by Team Leaders & Supervisors and to also recognise achievements and any special occasions across the team.
The images are a highlight from the departmental Dinners this month.
1. Nataliia Bozadzhy & Oana Alupoae receiving their Accommodation Supervisors recognition with GM, Fergus O’Donovan.
2. Sabina Tytarchuk receiving the Accommodation Team Choice Award with GM, Fergus O’Donovan.
3. Fisayomi Fayehun receiving the Front Office Supervisor recognition with P&C Manager, Chris Lally.
4. Hilary Lennon receiving the Marina Club Team Choice Award with GM, Fergus O’Donovan.
5. Mohammad Masood receiving the M&E Team Choice Award with GM, Fergus O’Donovan.
6. Chloe Rowley receiving the Front office Team Choice Award with FOM, Jacqueline Berry.
7. Venkatesh Dulipudi receiving his award Colleague of the year 2024 from Sean O’Driscoll, CEO.
Colleague of the year 2024
The hotel was delighted to announce that Venkatesh Sai Prasad Dulipudi, M&E Assistant, is Colleague of the Year 2024!
Venkatesh is truly a worthy winner, always willing to support both his own department & departments across the hotel, and his positive, ’Yes I Can’ approach to his work is testament to him winning this award.
Although the Hotel announced Venkatesh as the winner in March, we thought it would be extra special for Venkatesh to receive his award from Sean O’Driscoll, CEO, while Sean was on site for the Annual CEO Townhall!
(Also, a massive thank you to Chris Austin for capturing this great picture)
Employees of the Month
Congratulations to our recent Employees of the Month, thank you all for your hard work and dedication throughout the hotel and on your teams!
January – Dylan Curran
February – Cian Flinter
March – Magdalena Stanek
April – Julia Pasieczik
PSYCHED Workplace
For the 2nd year running Radisson Blu Cork has been recognized amongst some of the top businesses in Cork for our Mental Health Supports by being accredited as a PSYCHED Certified workplace. Very few hotels have this accreditation and for us to receive the award two years in a row is an incredible achievement.
A PSYCHED workplace is one shat has been recognized for doing the following and much more.
In a PSYCHED workplace:
• All staff are treated with dignity and respect.
• Staff are clear about what they have to do, how they do it and why they are doing it.
• Mental wellbeing is actively promoted and is a topic of conversation.
• Anyone experiencing a period of low mental health feels supported by colleagues and management.
• Management and employees know how to ask for and offer help, and are supported by structures and a work culture that facilitates this.
• Efforts are made to ensure effective communication between management and staff and amongst the team.
• Opportunities for new learning and further development are available and encouraged.
• Interaction with work colleagues and social connections are encouraged everyday.
We are thrilled to be awarded a PSYCHED certification for mental health promotion in the workplace.
Hello from Radisson Blu Limerick
With summer season upon us we all have our fingers crossed that the sunshine will return here in Limerick. What a busy, fast and amazing year it’s been so far.
Congratulations all around!
Employees of the Month
Massive congratulations to our recent Employees of the Month, voted by their peers.
March - Raymundo Ramirez Gomez from the Accommodation Team
April - Kevin Togher from the Kitchen Team
Firstly, our colleague Mattias from the Bar department blew it out of the park with the recent Findlater training course – completed in record time and a score of 100% resulting in him winning a trip to Rioja –yes, a trip to Rioja!!! He is so excited to visit vineyards, receive even more training and firsthand experience all while staying in a glorious 5-star hotel. We couldn’t be happier and prouder of Mattias!
Giving back
In the running
After missing out for the last 2 years, our colleague Carlos on the accommodation team finally achieved his dream of completing the Great Limerick Run – and nailed it by beating his personal best time. We are so impressed and inspired by his dedication and determination, well done Carlos!!
Again, this year we took to the roads and got involved with our local community for TLC –Team Limerick Clean up. A huge thank you to Brian, Pat, Paul, Yuri, Suzanne, Dagmar and Anusha for taking part. Great to do our little bit for our local community.
Kevin Togher not only bagged employee of the month for April 2025 but has just graduated from the Commis Chef programme with LCETB. We are blown away by what this man can do – all with a smile on his face – living and breathing the iNUA values every single day – a rare gem and a treasured colleague. Congratulations Kevin!
Make hay while the sun shines
Our fantastic colleague in Stores, Jeovany Vaillant, took the time to ensure we all got to enjoy the brilliant weather in Limerick by moving our canteen furniture outdoors and taking the responsibility of keeping the area clean and tidy for all to enjoy – a fantastic effort from our ECIC rep for the stores and accounts department – your consideration for your colleagues is inspiring, and we all enjoyed lunch outdoors thanks to you! And of course we treated ourselves to an ice cream as well – it is summer after all!
HOTEL & SPA, LIMERICK
M
What’s been occurring in the Radisson Sligo?
Our new Stretch Tent went live this summer, an incredible enhancement to our courtyard and its beautiful views! We look forward to hosting many events here.
Colleague Celebrations
Work starts on our contribution to the local community Garden – Tidy Towns here we come!
The Team get qualified to keep our colleagues and guests safe with First Aid Training.
Our longest serving colleague Simon joined us as a clean-shaven youth back in 2004 and is still here but now as our Restaurant Manager having steered the Brasserie through 21 years of stormy seas!
Our House Keeping team are not far behind with Edyta, Beata, Renata and Wieslawa all hitting their 20 years mark this year – Ladies you are a credit to us, and we do not know where we would be without you!
Not forgetting Piotr who has kept breakfast the highlight of our guests stays – and our Brasserie team on their toes for a solid two decades.
This all adds up to around 120 years of service, a testament to the loyalty and familial feel in our Sligo team!
Commis Chef Breaking Through
We are very proud to celebrate our Commis Chef Rambo on his achievements over the past few months. Stewart started his culinary journey with us in September 2023 and has come such a long way! He was recently awarded a silver medal in the Fish Competition at Catex. And then went on to win the Learner of the Year for the Commis Chef training Programme. Congrats Stewart!
End of an Era
At the beginning of June, Sharon Devine, affectionately known as Shaz, retired from the offices of Springfield after celebrating an incredible milestone of 40 years of service at the Springfield Hotel. As the longestserving colleague in the hotel, she has witnessed and adapted to numerous changes within the hotel and its team over the past four decades. Sharons presence will be missed, and we wish her the very best in her retirement.
CEO Visit
The team were delighted to have our CEO Sean O’ Driscoll return for the second year to give everyone updates on the groups progress and strategies for the coming year, overall it was a great townhall meeting.
Colleague Recognition
Congratulations to Teresa Mahon, Food & Beverage Assistant, Leda Maria Ferreira Pinon, Accommodation Assistant, and Lynn Coffey, Wedding & Events Executive, for being named Colleagues of the Month for January, February and March! Teresa is celebrated for her outstanding customer service and leadership in the F&B team, especially during breakfast and carvery shifts. Leda’s positive spirit and reliable work make her a favourite in Accommodation. Lynn, who took on the new role of Wedding & Events Executive just over a year ago, has been instrumental in elevating our events. Thank you all for your dedication and hard work!
Long Service Recognition
A couple of months ago, Ray Larkin, our wonderful Barman “officially” celebrated 35 years at Springfield Hotel. We say officially as legend has it that Ray worked for the previous owners since he started walking and talking and has a few more years than 35 under his belt! Having initially worked in pubs owned by the previous owners to then moving over to hotel, we sure are luck and happy to have him as our colleague now.
Assistant Manager in the Viaduct Restaurant
Yuliyan and team are thrilled to welcome Paul
“Hi Team, I am excited to introduce you to our colleague Paul Bratu.
He joined our ranks last week and brought with him over 2 decades of hospitality experience. After 22 years of travelling the world with a cruise company, one last stop changed everything for Paul. This stop was Ireland! He instantly fell in love with the green country and set anchor here. Paul came to us from a local business in Ballinhassig, and so is bringing all his regulars with him – we welcome them all to the Viaduct! “
We got to know Paul a little:
What are your hobbies?
“I love watching soccer and tennis and I occasionally play”.
How do you enjoy your time off work?
“I love the nature and being outdoors. A Great view of a sunset accompanied by a cold beverage and wood fired BBQ is the perfect day off”!
Welcome to the Viaduct family, Paul!
GAA President
GAA President Jarlath Burns recently stayed with us in the Tullamore Court Hotel ahead of the launch of the 2025 Hurling Championship. Pictured are Michelle Kavanagh Sales Director TCH, Jarlath Burns GAA President and Mark Cuskelly P&C Manager TCH
Midlands 103 Awards
Top Rated Feature on Trip Advisor / Google
We are thrilled to remain consistently highly rated online. The most common compliments are staff friendliness, excellent service, good food, town location and value for the money!
The Tullamore Court Hotel were recently nominated for three awards in the Midlands 103 Customer Service Awards Ceremony which was also held in the Tullamore Court Hotel. Pictured are Caroline Walsh M&E Manager, Michelle Kavanagh (Sales Director), Mark Cuskelly (P&C Manager) and Annamarie Hogan (Accommodation Manager).
The Big Apple to Tullamore
The New York GAA Team was onsite for three nights ahead of their recent game against Offaly in the Tailteann Cup, it was a pleasure to host them and see the GAA represented from overseas.
We are getting lots of positives around the restaurant / bar food and facilities as well. Well done to the whole team for your dedication, these reviews showcase the amazing work we do.
Promotions and Colleague Recognition
We are delighted to announce that Sandeepika has been promoted to F&B Team Leader.
What do you love most about working in hospitality?
I love how I can meet different people, hear their stories, and share mine with them. I like it when they take an interest in me and provide positive feedback.
What has been most important to your development and what advice can you give?
To be yourself and be involved with the guest to make their experiences more memorable. If you add to their experience, it can positively impact you.
We are delighted to announce that Holly Gaynor has been promoted to Assistant Accommodation Manager!
What are you most looking forward to in your new role?
Taking a bigger role in bettering guest experience and supporting the team’s development. Having worked my way up the department, I understand the challenges and strengths at every level, and I’m excited to use that experience to support and contribute to a positive working environment. I’m excited to collaborate with the management team to keep our standards high.
What advice would you give to others hoping to grow within their career in accommodation?
Stay consistent, be open to learning and never underestimate yourself. In accommodation, attention to detail and teamwork are everything, so if you show pride in your work, support your colleagues and take initiative, people will take notice. Always ask questions and take on new challenges.
Belfast
NIHF- Reception team of the Year
Congratulations to our reception team for being named Finalists at the NIHF reception awards! We also celebrated National Receptionist Day, recognising the Front Office & Reservations teams for their ongoing dedication to delivering outstanding service and True Hospitality.
Health & Wellbeing
We are delighted to announce our new partnership with Northern Ireland Chest Heart & Stroke (NICHS) through their Work Well Live Well programme and funded by the Public Health Agency (PHA). It aims to help workplaces improve their employees’ health and wellbeing through personalised support.
“This new partnership aligns with our commitment to fostering healthy working lives. By prioritising our team’s health and wellbeing, we’re creating a supportive, positive environment where colleagues feel confident to communicate openly and empowered to thrive.”
Hayley Norton, People & Culture Manager
Meet your voco Belfast Health Champions
Marc Lennon (Receptionist)
Ewa Gillan (Sales Coordinator)
Hayley Norton (People & Culture Manager)
OUR FOUNDATIONS TO OUR FUTURES
We take a look back at our properties’ storied histories, the way we were and are now, and talk to some of our longest serving team members. Our foundations are our future.
OUR FOUNDATIONS TO OUR FUTURES
ARIEL HOUSE:
VICTORIAN PAST & MODERN
ELEGANCE
Tucked away in the leafy suburb of Ballsbridge, Ariel House is a beautifully preserved guesthouse that blends Victorian charm with modern grace. Originally built in 1850 during the reign of Queen Victoria, the property was once the private residence of a wealthy shipping merchant and his family. Today, it comprises three seamlessly connected townhouses, and you can still see many Victorian features on display such as the beautiful bay windows, Flemish brick work, ornate stained glass and sash windows.
Over the years, Ariel House has been lovingly restored, transforming it into one of Dublin’s most beloved boutique accommodations. With 37 recently refurbished individually styled rooms, a welcoming drawing room, and a breakfast conservatory where Rose serves up delicious homemade dishes, the guesthouse offers a tranquil retreat of past and present.
Thanks to our historical past, beautiful setting in leafy Ballsbridge, and wonderful team, we receive many complimentary reviews, here is one of our recent favourites.
Celebrating Head Chef Rose’s 22 Years of Dedication at Ariel House
We are delighted to honour our Head Chef, Rose Murphy, for her remarkable 22 years of dedicated service
Rose’s unwavering commitment and culinary expertise have been at the heart of our kitchen for over two decades. Her passion for creating memorable dining experiences, her mentorship of team members, and her warm presence have shaped the spirit and reputation of Ariel House.
We extend our heartfelt gratitude to Chef Rose for her extraordinary contribution. Her legacy is woven into the very fabric of Ariel House, and we look forward to many more years of her culinary magic.
Thank you, Rose, for everything you do!
We are delighted to celebrate Emerson Oliveira’s 8-year work anniversary with us!
Emerson, your dedication, professionalism, and positive spirit have made a lasting impact on our team. Over the years, you have consistently gone above and beyond, helping us achieve our goals and creating a supportive, welcoming environment for everyone. Your hard work and commitment are truly appreciated, and we are grateful for all that you do.
Congratulations on reaching this fantastic milestone! Here’s to many more years of success and collaboration together.
OUR FOUNDATIONS TO OUR FUTURES
MUCKROSS PARK HOTEL & SPA: A
JOURNEY THROUGH TIME
Nestled in the heart of Killarney National Park, Muckross Park Hotel & Spa stands today as a symbol of timeless elegance and Irish hospitality.
With over 230 years of rich history, our story begins in 1795 with modest origins and rises to become a renowned 5-star luxury destination, proudly accredited by Fáilte Ireland.
1795 – Humble Beginnings
Our journey began as a simple hunting lodge, set amidst the rugged beauty of the Killarney landscape. It wasn’t long before the site was transformed into The Herbert Arms, the very first hotel in Killarney. This transformation was driven by the influential Herbert Family, particularly Henry Arthur Herbert, an important figure in Irish politics. Serving as Member of Parliament for Kerry from 1847 to 1866, and later as Chief Secretary for Ireland, Herbert’s legacy is deeply woven into our story.
Over the years, the hotel welcomed royalty, artists, and travellers, earning a reputation as a sanctuary for those drawn to Killarney’s natural beauty, cultural richness, and timeless hospitality.
2015 – A New Era with the iNUA Collection
In 2015, Muckross Park Hotel & Spa joined the iNUA Hotel Collection, ushering in extensive renovations. The hotel expanded to 70 elegant bedrooms and two exclusive suites, with every space— from guest rooms to the Valentia Banqueting Suite— refurbished to seamlessly blend historic charm with contemporary luxury.
Today – Celebrating 230 Years of Excellence
Marking our 230th anniversary in 2025, Muckross Park Hotel & Spa stands as a refined 5-star retreat, blending historic elegance with award-winning hospitality, luxurious accommodations, and exceptional service.
We celebrate this milestone anniversary with pride, eager to welcome future guests to our storied haven in Killarney.
Facts about Muckross Park Hotel & Spa:
• George Bernard Shaw stayed here in 1923, reportedly working on Pygmalion during his visit.
• Muckross Park Hotel & Spa sits within the 25,425acre Killarney National Park, formed when Muckross Estate was donated to Ireland in 1932, Ireland’s first National Park.
• Today, 58% of our team has been with us for over two years, testament to their loyalty.
• Our team boasts a combined 490 years of service or an astonishing 198,446 days! A remarkable testament to our loyalty and dedication!
• Muckross Park Hotel & Spa recently received the Employers Excellence Outstanding Employers Award for the third consecutive year.
OUR FOUNDATIONS TO OUR FUTURES
RADISSON BLU ATHLONE:
HONOURING OUR TEAM CELEBRATING EXCEPTIONAL COLLEAGUES AND ACHIEVEMENTS
At the Radisson Blu Athlone, we take immense pride in recognizing the dedication and hard work of our exceptional team. Whether it’s celebrating colleagues who go above and beyond or recognizing years of outstanding service, every achievement reflects the spirit of teamwork and commitment that makes our hotel special. From front office stars to behind-the-scenes heroes, each award is a testament to the passion and positivity our colleagues bring to their roles every day.
This issue we are celebrating Avril and Tulay, 2 of our longest serving team members - Avril will have 18 years’ service this September, and Tulay has 14 years over 2 employment periods here – an impressive 32 years combined!
Anyone who has ever stayed in the hotel has most probably met either Avril or Tulay in our Elements Restaurant during breakfast, and if you are lucky enough, you will have met both ladies!
Both Avril & Tulay, were asked if they would write a short paragraph on what it means to them to work in the hotel.
Hello from Avril & Tulay,
We look after Breakfast service each morning, and between both of us we have 32 years’ service in the Radisson Blu Hotel, Athlone. We both love our work and always encourage new team members to enjoy their work and have fun. We ensure every guest enjoys their time with us at breakfast, and they look forward to revisiting us.
Our secret for a happy breakfast is to treat our guests the way we would like to be treated, always be kind and helpful, but most importantly, always look after our team members, making sure they are happy and enjoying what they do. We help as much as we can in other departments during busy service times as we are all a Team.
Thank you, Avril & Tulay
Pictured are Avril and Tulay recently at the F&B Departmental Dinner receiving their Restaurant Supervisor Recognition – congratulations to you both!
OUR FOUNDATIONS TO OUR FUTURES
RADISSON BLU HOTEL & SPA CORK
CELEBRATING UNIQUE DITCHLEY HOUSE & LONG SERVICE COLLEAGUE!
Mary Garde reflects on an incredible achievement of 20 years of service.
Reflecting back on 20 years with the hotel, I have many special memories that I will forever treasure. As a team we have shared numerous successes and navigated through challenging times together. We have laughed, supported one another and achieved many milestones together. I am so very proud to work alongside this amazing team in Radisson Blu Cork and here’s to many more successful years together
A comment from Paul, P&C Manager in Radisson Cork:
“Without Mary the hotel wouldn’t be the same, her experience within the property and its different departments and knowing all the processes is unbeatable, she is a true oracle of knowledge, and the hotel is the smooth-running machine it is today thanks to her tireless contributions. Throughout her tenure Mary has worked within Reservations & Reception before coming to join the P&C function just before Covid, this was quite an experience for her navigating the intricacies of the government mandates and also supporting the team throughout lock downs, and reopening. Mary continues to work with the P&C team now, supporting myself in the day to day of this busy property and then also supporting both the Viaduct and the Fork & Wheel with their administration! I hope you will all join me in wishing Mary a happy 20-year work anniversary and be sure to say hello whenever you see her about the place!
Ditchley House: A Place of Distinction
The picturesque Ditchley house was commissioned in the late 1700s by Arthur Henry Julian, a local solicitor. In 1958, the Ellis family bought the property and made it their home. We now host many meetings and events in Ditchley and the walled garden. We count ourselves lucky to work in such a unique historical place.
One of the Julian family shared their knowledge and memories of our famed Ditchley House in recent years.
Ditchley House is truly a special place, woven with rich family history and remarkable memories. In the late 1800s, Arthur Henry Julian called Ditchley home, and it was here that my grandfather, Arthur Wellesley Julian—affectionately known as ‘Duke’ after Arthur Wellesley, the Duke of Wellington—was born. During a visit in 1956, I had the privilege of meeting two of Duke’s sisters. Molly, who lived in Ditchley with her housekeeper, remained there until she sold the house around 1958.
OUR FOUNDATIONS TO OUR FUTURES
Ditchley House: A Place of Distinction (cont...)
Some suggest the house was built between 1870 and 1890, but architecturally, it appears older—likely dating back to the late 1700s or early 1800s. Our family always believed that several generations of Julians lived here. Arthur Henry Julian, my grandfather, was a solicitor in Cork, with offices on the South Mall. As recently as the 1980s, the name Julian, O’Brien and Boland could still be seen in gold-leaf on the windows. Boland refers to Killian Boland, trained by Arthur Henry, who succeeded him, and later his own son, Liam Boland, took over. Going further back, Arthur Henry’s father, Henry Arthur Julian, was also a solicitor in Cork, and we believe he too resided at Ditchley—suggesting the house’s history stretches back mutiple generations. Adding to this, when I visited Ditchley as a thirteen-year-old in 1956, the gardens were cared for by Cotter, an elderly gardener then aged 94. He told me he’d tended to the walled kitchen garden—about an acre where the new hotel building now stands—for ninety years, starting alongside his father when he was just four, in 1866. Cotter’s story, and his family’s long connection to the land, further hints at the estate’s deep roots.
One detail I regret not confirming on my recent visit is the unique construction of the front door. I recall being told that the stone jamb and lintel were carved from a single piece of stone—not from two uprights with a separate lintel on top. If true, this would be a rare architectural feature, possibly dating the house circa 1860.
I am also including, in a follow-up email, a photograph of ‘Duke’. Duke served as a lieutenant in the Dublin Fusiliers, which were disbanded in 1922 under the Anglo-Irish Treaty. He was awarded the Military Cross on 4 June 1917, just two weeks after the birth of my father, Frederick Arthur. Duke would have been about 24 then, placing his birth in 1893, and we believe his father was born at Ditchley in the early 1860s.
OUR FOUNDATIONS TO OUR FUTURES
RADISSON BLU LIMERICK:
CELEBRATING LONG SERVICE!
We spoke to some of our longest serving colleagues about their thoughts and memories in the hotel. They have an impressive 135 years of service combined!
Suzanne O’Dwyer - Sales & Marketing Manager – 23 years Start Date 28/05/2002
“Guest expectations have evolved considerably. Today’s guests are more tech-savvy, they want convenience, and they expect personalized experiences. We’ve had to adapt by offering more tailored services, whether it’s through loyalty programs, targeted promotions, or unique guest experiences & services. People are looking for more than just a place to sleep.”
Gerard Costelloe - Executive Head Chef - 23 years Start Date 17/04/2002
“The standout moment for me has to be the Grand Opening of the hotel – we had 800 people booked – 1500 turned up. It was such a busy night – we were sending out trays of food and the servers didn’t even make it to the end of the room, and they were back with empty trays. It was ‘one of those nights’!!”
Richard Yeoman - Meeting & Events Assistant - 23 years Start Date 08/07/2002
“My favourite memory was ‘Food of the World’, where we enjoyed cuisine from around the globe and dressed in costumes representing different countries. It highlighted the diversity in hospitality. I was an American 50s diner Elvis. It was a standout memory for me!”
Santhosh Miditana - Back of House Manager – 22 years Start Date 02/05/2003
“Every day is a great day, and I have lots of golden memories since joining in 2003 May 2nd. I am very proud to be working in the Radisson with a great team & great management. “
Alajangi Ashok Kumar - Junior Sous Chef - 22 years Start Date 21/11/2003
“The biggest change I have seen is when the Radisson Spa was introduced – it’s a great addition to the business and wasn’t here when I first joined. Great specialities”.
Somaraju Sreenuvasa Rao - Kitchen Porter - 22 years at Radisson Limerick Start Date 21/11/2003
“The biggest change I’ve seen is the introduction of the pet farm, it’s brough a great atmosphere around the hotel. I have great memories from over the years at Radisson Limerick”.
OUR FOUNDATIONS TO OUR FUTURES
RADISSON BLU SLIGO:
STEEPED IN HISTORY AND LORE
We are lucky to be surrounded by epic scenery, living and working in an area steeped in history and lore in Sligo!
Ballincar House was built between 1877 and 1885 on 5.5-acres and originally converted into a hotel in 1968. The old building was demolished in 2000 and rebuilt in its current form.
The iNUA Hotel Collection acquired our beautiful Hotel on April 2nd, 2018, since then there has been a wave of changes, a hiatus due to Covid, investment and some innovative projects to elevate our offering such as:
• €4.5M refurbishment started in 2022
• Introduced Ireland’s first sensory bedroom in 2019
• Autism-friendly accreditation March 2024
• Wellness & Sensory Trail April 2024
Our meeting rooms are Mainly named after our Sligo mountains, with Benbulben, Knocknarea, Bricklieve and the Darty range all featuring.
The History of Rosses Point itself is chequered
Many guests know of WB Yeats and Jack Yeats, but few realize our village once had a reputation for piracy and smuggling—Ireland’s own Nassau.
Rosses Point’s treacherous waters and hidden coves made it infamous for
shipwrecks and clandestine trade, with remnants of famous wrecks still found along the shore.
Notably, three Spanish Armada ships — La Juliana, La Lavia, and Santa Maria de Vison — ran aground at nearby Streedagh Strand in 1588. The SS Sligo, wrecked in 1912, left its anchor near the future site of the community Garden being revived by the Radisson Blu Sligo team. One infamous local was John ‘Black Jack’ Black, a smuggler who built Elsinore House in the early 1800s and armed it with cannons to protect his goods.
Elsinore House—now a wreck beside the Lifeboat station—once served as the Yeats family’s summer home, inspiring much of their poetry. The Metal Man, standing proudly in the channel, continues to guide ships safely to Sligo’s docks.
We live and work in an area steeped in history and stories – did you know why Deadmans Point was named?
Not wishing to miss the high spring tide a group of sailors buried their shipmate here – unsure if he was dead, they buried him upright — with a loaf of bread and a shovel, in case he awoke –now that’s a worrying end to a night out ashore!
OUR FOUNDATIONS TO OUR FUTURES
FAIRWAYS HOTEL:
LOOKING BACK
Staff Stories – Molly has been with us since 2019!
Favourite memory:
I really enjoyed the 2023 Christmas party in Newry. We celebrated in style with the highlight being the “Loco Bingo”. It had everyone letting loose and having fun.
What has changed the most?
The canteen has improved a lot. It is far more relaxing and brighter.
If the hotel was a person:
A distinguished individual with decades of experience. They had a well-earned break in 2015 for R&R only to return in 2019 fresher, sharper and more stylish than ever, making a legendary comeback.
Fun Fact:
I got married in the hotel so it will always have special memories for me!
We are proud to feature strongly online:
Top rated features on Tripadvisor
1. Cleanliness 5/5, 2. Location 4.8/5 and 3. Service 4.7/5
Top rated features on Booking.com
1. Cleanliness 9.2/10, 2. Comfort 9.2/10 and 3. Staff 9.2/10
Tripadvisor’s AI Revies summary
Nestled conveniently among local shops and parks, Fairways Hotel Dundalk captivates guests with its modern, clean atmosphere and tasteful decor. Many visitors laud the hotel’s appealing blend of ample amenities—including a Costa Coffee and SuperValu—and comfortable furnishings, all at a reasonable price. The rooms, celebrated for their spaciousness and modernity, provide a comfortable stay. The hotel’s commitment to cleanliness is repeatedly praised, as is the friendly service.
Then and now pictures of the Hotel –From Legacy to Landmark
Always beloved but in need of modernisation, the demolition of the old Fairways Hotel marked both the end of an era and the beginning of a new chapter. The Fairways hotel rebuilt from the ground up and re-opened in November 2019 with its sleek modern architecture, stylish interiors and warm hospitality. It stands as a symbol of renewal. The old memories remain, and many great new ones are still to be made.
Incredible Guest Feedback
Social Care Ireland Annual Conference “We recently held our annual conference at the Fairways Hotel in Dundalk, and it was a fantastic experience from start to finish. With over 400 attendees enjoying food, drinks, and the event itself, the hotel staff truly went above and beyond. They were consistently professional, courteous, and incredibly helpful. Even when we had last-minute requests outside the original plan, they handled everything with a smile and prompt efficiency.”
Catethetravelqueen “Very friendly and helpful staff. Hotel was very clean and spacious, good quality toiletries and facilities. Breakfast had a good variety of cooked and cold options, fresh fruit and cereals. As a solo traveller, I felt safe and welcomed here.”
OUR FOUNDATIONS TO OUR FUTURES
GATEWAY HOTEL:
CELEBRATING OUR GATEWAY LONG SERVERS
Martin Soteras - Celebrating 15 Years of Culinary Passion Pic Marin Soteras Celebrating 15 years in culinary service, my career began at Crowne Plaza Dundalk, where I learned the value of teamwork, local ingredients, and delivering memorable guest experiences. Those formative years saw me grow from crafting intimate meals to orchestrating grand banquets each day, challenging and inspiring me to improve. Joining the Gateway Hotel offered new opportunities to apply my skills, meet evolving guest expectations, and take on exciting challenges.
Throughout, my passion for cooking and dedication to excellence have never wavered. I am grateful to iNUA for supporting my professional growth and fostering an environment where learning and creativity are encouraged. Even after all these years, I approach each day in the kitchen with enthusiasm, eager to innovate and share the joy of remarkable food with others.
Tomasz Okaj - Celebrating 18+ Years of Dedication
OTomasz began his career in construction, helping build the very hotel we work in today. He joined Tifco in 2007 (Crowne Plaza) and became part of the iNUA Hotel Collection in 2022, quickly becoming a key member of The Gateway Hotel team. Over 18 years, Tomasz has been the backbone of our maintenance department—known for his dedication, skill, positivity, and leadership. His work has shaped the hotel’s physical and financial success through countless renovations. In 2024, he was named Manager of the Quarter, and in 2022, celebrated 15 years of service. We look forward to many more milestones ahead!
STAFF SHOUTOUTS
“Always ready to lend a hand” - Cyprian Okaj “A true role model for consistency” - Arkadiusz Burak
“Tomasz, your years of service, reliability, and professionalism have shaped our culture and inspired those around you. We are proud to have you as part of our story” – Management Team
Helen Corr – kitchen chef de partie – photo with Hollie Mc Guirk (Walk Peer)
I’m Helen, a chef at the Gateway Hotel in Dundalk, overseeing carvery lunch service. Recently, I was delighted to become a mentor. That’s how I met Hollie, a student from St. Brigid’s Special Needs School whose dream was to be a chef in a real kitchen. My role was to guide her on this journey. Hollie’s enthusiasm was infectious from day one. We started with simple kitchen tasks and gradually added more. She especially loved making homemade chicken goujons for service (and for her own lunch!). Though shy at first, Hollie soon helped serve at the carvery, building her confidence with guest support. Helping Hollie realise her dream was a privilege, and in turn, I fulfilled my own goal of teaching and inspiring others in the kitchen.
OUR FOUNDATIONS TO OUR FUTURES
HIBERNIAN KILKENNY:
FROM HISTORIC BANK TO RENOWNED HOTEL
Celebrated for its medieval heritage and striking architecture, the city is home to our iconic Kilkenny Hibernian Hotel. The building stands as a testament to the evolution of the city, encapsulating nearly two centuries of history within its limestone walls.
Origins as a Georgian Bank (1865–1996)
Constructed in 1865, the building first rose as a Georgian bank, its classical limestone façade and stately design symbolizing stability in Kilkenny. For more than a century, this landmark bustled with financial activity, its square-headed windows and timber-panelled doors welcoming the city’s merchants and residents. Inside, mosaic-tiled floors and grand counters echoed the rhythms of commerce and community. The bank remained in operation until 1996, after which the storied structure briefly served as offices, awaiting its next chapter.
The Hotel Era (2000–Present)
Since joining the iNUA Collection in 2016, the Kilkenny Hibernian Hotel has built on its rich legacy as a landmark in the city, with the stunning building was transformed into a boutique hotel in 2000. Signature features like mosaic-tiled floors, carved limestone sills, and ornate timber doors remain, blending heritage charm with contemporary comfort. As part of The iNUA Hotel Collection, it continues to honour its storied past, offering guests a unique experience rooted in Kilkenny’s vibrant past and present, and warm hospitality.
OUR FOUNDATIONS TO OUR FUTURES
HILLGROVE HOTEL:
LIAM CALLS TIME IN HILLGROVE HOTELCELEBRATING 46 YEARS OF SERVICE!
It was a heartfelt moment to share the news of the upcoming retirement of one of our most dedicated and longest-serving team members, Liam Sweeney, during our Townhall meeting on Thursday, 15th May. In classic Liam style, he asked CEO Sean O’Driscoll to deliver the announcement— a gesture that perfectly captured his trademark charm and the deep connection he has built within our team over the years.
Liam reflected back on an early memory in the hotel; ‘’I started working with the Hillgrove Hotel in May 1981, my role then was as a waiter and night security, I remember in the early hours of a cold morning the doorbell rang and when I answered, there was a young couple standing there, they asked me if there was any chance they could get some Tea & Toast, I said no problem and welcomed them in, I thought it was only the 2 of them, but they called in their friends and there were over 40 people in total all hungry, I hadn’t the heart to refuse them, so I got to work and everyone got their tea & toast, there wasn’t a slice of bread left in the hotel, I recall it was about 60p per person!
I am looking forward to my retirement and I plan on travelling and relaxing, but I will call in every so often to see everyone and catch up on the news’’
To say it will be bittersweet saying farewell is an understatement, Liam has been the beating heart of PK’s bar, and we raise a glass to him and wish him a happy retirement.
The Northern Sound featured a lovely article about Liam published on the 20th June. Read on below or scan the QR code to read online.
Source: https://www.northernsound.ie/news/ hillgrove-employee-calls-time-onenjoyable-46-year-career-261685
The outgoing and well-liked barman will be finishing up after over four decades tonight. It’s a bittersweet day at The Hillgrove Hotel in
Monaghan as one of their most popular staff members retire after 46 years.
Staff and customers are set to bid farewell to Liam Sweeney from Clones, who is retiring after an incredible 46 years of service.
Since 1979, Liam has been the beating heart of the hotels main bar on the old Armagh Rd in the People who have travelled from all across Ireland and across the world will know Liam for the warmth of his company and the stories he has shared. Hotel management say the place simply won’t be the same when he won’t be behind the bar at the Hillgrove.
The outgoing and well-liked barman will be finishing up after over four decades at 9.30pm tonight. Liam says it certainly doesn’t feel like that length of time working at the local hotel, adding that it has been wonderful place to work.
He said over his period of employment at the Hillgrove, he had four different employers during that time. The local man says he never made enemies, just friends and as he finishes up his last shift, he is certainly leaving on a high.
Liam says Sean Quinn made massive changes to the hotel during his tenure of being the owner of the long-standing Monaghan hotel. Meanwhile sales manager at the Hillgrove, Sharon McMahon says Liam will be much missed by so many.
OUR FOUNDATIONS TO OUR FUTURES
KEADEEN HOTEL:
CELEBRATING THE KEADEEN HOTEL: A PROUD LEGACY IN THE INUA HOTEL COLLECTION
The Keadeen joined the Collection in 2024, but was already a pillar of hospitality in Kildare. Steeped in horse racing history, the hotel’s legacy stretches from the days when Bing Crosby stayed following P.J. Prendergast’s legandary Meadow Court’s 1965 Derby win, to its proximity to the legendary Shergar kidnapping, and its ongoing connection to the Irish Derby. Memorabilia, from racing silks to vintage photos, is woven through the hotel’s décor.
In 1970, Joe & Rose O’Loughlin—graduates of Shannon College of Hotel Management—opened The Keadeen after acquiring Keadeen House on nine acres. Their vision transformed it from country house to a beloved hotel, with family and friends helping to establish its welcoming spirit.
The Keadeen’s story has continued, especially as it joined the iNUA Hotel Collection, with the O’Callaghan family taking the helm.
Major recent changes include a full bedroom refurbishment plan, a new drinks menu in Saddlers Bistro, upgraded WiFi, new door locks, and a refreshed Leisure Centre, all enhancing guest experience. The hotel has maintained its iconic gardens, elegant interiors, and strong ties to the community.
From its rich past to its vibrant present, The Keadeen blends heritage and hospitality, remaining a cherished destination for leisure, events, and generations of returning guests.
Fun Facts:
• Over the years, The Keadeen has welcomed stars of Irish sport, music, and politics Bing Crosby, Darkie Prendergast, Alex Ferguson, Maureen O’Hara, Naomi Campbell
• Our gardens have been a wedding photographer’s dream backdrop for generations.
• The original ballroom floor was once shipped from Paris and remains a focal point for events.
Staff Stories:
Our longest-serving team member, Tina, joined the hotel in 2000. “Back then we were handwriting check-ins! I’ve seen generations come through our doors. The guests I served at their wedding 25 years ago now return with their children & grandchildren. It’s a privilege.”
Top Rated Feature:
Guests regularly rave about our manicured gardens, luxurious king-size beds, and the warm, friendly service that makes them feel instantly at home. Our Garden Terrace, especially on a sunny day, is a major highlight.
If The Keadeen Were a Person…
“She’s the elegant aunt who hosts the best dinner parties—full of charm, stories, style, and always insists you stay for one more drink in the garden.”
OUR FOUNDATIONS TO OUR FUTURES
SPRINGFIELD HOTEL: THEN & NOW
The Springfield Hotel in Leixlip has undergone significant refurbishment over the years, most recently in December 2023 after becoming part of the iNUA Hotel Collection earlier that year, with a €1.3 million investment. This refurbishment included upgrades to all 58 bedrooms and suites, the lobby, meeting rooms, and back-of-house areas, as well as the banqueting spaces. The hotel was originally established in 1974 by Paddy and Marie Hannigan, and initially there were only 9 bedrooms, a ballroom, a reception and a bar employing 8 full time and 5 part time staff! 40 years and over 400 staff later now we have an amazing team of over 70 staff to ensure the smooth running of Patrick’s Bar, Season’s Restaurant, the Anna Liffey Ballroom, The Sarsfield Room, The Rye Room, Reception and our 58 bedrooms.
In the early 80’s a new restaurant and ballroom were built called the Anna Liffey room, purpose built to ensure the more popular larger wedding reception was catered for. The old ballroom was converted into the extremely trendy “Ninjas” night club, where friends could meet, have their 21st birthdays and where many a local romance started, and even led to quite a few wedding receptions in the hotel!
Over nearly five decades, Springfield Hotel has been woven into countless lives and memories—from staff starting as teenagers and growing into management roles, to colleagues finding lifelong partners here. The hotel has played host to all of life’s celebrations: weddings (over 5,200!), christenings, first communions, confirmations, birthdays, and anniversaries— often welcoming multiple generations from the same families.
We loved the nostalgia of looking back for this issue, the changes made in recent years are really highlighted when you see the likes of our ballroom and bedrooms side by side! Which is your favourite?!
OUR FOUNDATIONS TO OUR FUTURES
TULLAMORE COURT: A LOOK BACK
If the Tullamore Court Hotel were a person, we would describe it as like your “Best Friend”
Someone who is always there for you. Someone who cares. Someone who provides support. Someone who is there through the good times and bad times. Someone who encourages you to be your best and do your best. Someone who looks out for you and has your back. Someone you can share your deepest secrets with and not feel judged. Someone who is always there and will always be there when needed. Just like a BFF!
Take a look back at our old bar and reception and the gorgeous changes since!
Longest Serving Member of the Team
Philip O’Brien - General Manager
Start Date: 5/8/1997 - a whopping 28 years’ service
Favourite Memory: 2004 when the European Union had their Ministers Conference in the Tullamore Court Hotel. Brian Cowen (Ex-Taoiseach and Tullamore Resident) was the Minister for Foreign Affairs. The exposure the hotel got locally, nationally and internationally was fantastic at the time. The Security Checks with the ring of steel which was created around the hotel at the time was something to behold.
What has changed in the time since you started?
The workforce at Tullamore Court Hotel is now far more diverse than when it opened in the late 90s, with colleagues from various backgrounds enriching the hotel’s culture.
Fun Fact
Philip started his role with the Tullamore Court Hotel in jail…
The hotel’s previous owners, the Flanagan Group, had their offices in the old Jail in Kilcruttin, Tullamore. So, Philip’s first few days at the Tullamore Court Hotel in 1997 were actually spent working in the old jail!
Interestingly, the last woman to be hung in Ireland, Mary Daly, was executed in that very jail in Tullamore. Philip’s picture shows him as the Head Chef which was his original role before taking up the General Manager position.
Did you know the Tullamore Court Hotel stands on the site where legendary Offaly goalkeeper Martin Furlong was born & lived? Furlong famously saved Mikey Sheehy’s penalty in 1982, preventing Kerry from making history with five consecutive All-Ireland titles! Alongside Seamus Darby—who scored Offaly’s winning goal— Furlong remains an icon in Tullamore. The hotel’s Court Bar was once named the Furlong Bar in his honour.
A fun fact about Tullamore Court Hotel –Martin Furlong Penalty Save
OUR FOUNDATIONS TO OUR FUTURES
VOCO BELFAST:
CELEBRATING THE FUTURE AND LONG SERVICE!
voco Belfast has had multiple facelifts in recent years, going from Radisson to Gasworks, and finally to voco, while undergoing some amazing refurbishments! Check out some of our before, during and after pics... a challenging and rewarding journey!
If voco Belfast were a person
If voco Belfast were a person, they’d be that effortlessly cool friend who always smells amazing, dresses sharp without trying too hard, and somehow knows the best hidden spots in town.
They’ve a warm heart, a great playlist, a cheeky sense of humour, and a serious soft spot for good local food. They mix business with pleasure— can host a meeting by day and shake up 2-for-1 cocktails by night.
Basically, they’re your stylish, sociable, slightly quirky mate who makes everyone feel right at home—and insists you stay for breakfast.
What do guests love about staying at voco Belfast?
Guests at voco Belfast appreciate the warm recognition of loyalty—Rebecca, Bernie, and the front office team ensure guests feel valued, with loyalty metrics often at 100%. IHG One Rewards plays a big role, and guest favourites on the menu include the Steak & Guinness Pie and Sticky Toffee Pudding with Guinness sauce, both celebrating that classic local (Guinness!) flavour.
Celebrating Service
We’re thrilled to celebrate James’s 15th anniversary at voco Belfast. An unsung hero, his expertise and dedication are invaluable—his contributions and successes are deeply appreciated by everyone here.
When did you start with us?
I started with an agency around Sept 2009 as a night porter and then moved into a full-time position in March 2010 and never looked back.
What is your favourite memory with us at voco Belfast?
I have many nice memories at voco but my most treasured one is actually being acknowledged and receiving awards for my hard work and dedication. I have never won so many awards in my life!
What has changed the most?
The past two years have brought huge changes, including switching from Radisson Blu to Gasworks, and then to voco. Navigating the refurbishment was challenging, but seeing the hotel transform has been rewarding—the place has truly never looked better.
Tell us about your day-to-day role?
I like to arrive 20-30 minutes early to enjoy a coffee before my shift. My day begins by checking the maintenance list for urgent issues, then I complete the morning fire walk. After a quick meeting with the maintenance manager to review the day’s plans and any contractors, I start on the maintenance tasks, which can include plumbing, electrics, joinery, or tiling. The variety keeps things interesting, and staying busy makes the day fly by—no two days here are ever quite the same.
OUR FOUNDATIONS TO OUR FUTURES
THE VIADUCT: A LOFTY HISTORY
Nestled beneath the towering arches of the Chetwynd Viaduct just outside Cork City, the Viaduct Bar and Restaurant is more than a place to dine—it’s a monument to local legend,. The Viaduct itself, built in 1849, once carried trains across the valley from West Cork to Cork City and beyond, but it was on St. Patrick’s Day in 1955 that it became the stage for one of Ireland’s most iconic sporting feats.
Before a crowd of 6,000, Mick Barry, the undisputed king of Irish road bowling, hurled a 16-ounce bowl clean over the 90-foot-high, 21-foot-wide viaduct—a feat never officially achieved before! Though others had claimed similar success, Barry’s throw was the first to be witnessed and celebrated on such a scale, cementing his place in Cork folklore.
The Viaduct Bar, standing in the shadow of this historic structure, has since become a gathering place for locals and visitors alike, many of whom come to relive the moment when sport meets myth. Today, the restaurant honors Barry’s legacy and the enduring spirit of road bowling, offering a unique blend of history, hospitality, and heritage.
The proposed Greenway paths will reconnect East and West Cork and past and present from 2026 and beyond. New menus, a redeveloped outdoor terrace overlooking the famed bridge, and new management have all breathed life into The Viaduct, and we look forward to welcoming more visitors in years to come!
EMPLOYEE ASSISTANCE PROGRAMME
FREE CONFIDENTIAL COUNSELLING & ADVISORY SERVICE
Our Employee Assistance Programme (EAP) is a confidential programme at no additional cost that provides you and your family members with immediate help and support in managing whatever issues you are facing.
We offer unlimited access for you and your family, to a telephone helpline, available 24 hours a day, 7 days a week, 365 days a year
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