FAST FORWARD ACTIVITY REPORT 2017
ONE OF THE EUROPEAN LEADERS IN URBAN MOBILITY We built our first multi-storey car park in the centre of Brussels 60 years ago. Since then, Interparking has become one of the European leaders in the urban mobility sector. We develop a range of innovative products and services intended to ease traffic conditions in European cities and their surrounding areas by focusing on three strategic priorities: continuous improvement of the quality of our services ; an innovative range of mobility solutions to address the challenges of cities; a responsible policy which protects the environment. This vision has enabled Interparking to expand beyond the Belgian borders and develop its activities in another 8 European countries: the Netherlands, France, Germany, Austria, Italy, Spain, Poland and Romania. We are thus able to offer our customers 898 sites, representing a total of 373,455 parking spaces across Europe. Our strategy of innovation and expansion is reflected in the figures. In 2017, the Interparking Group generated a recurrent turnover of 437.8 million euros and an economic EBITDA of 137.6 million euros (recurrent consolidated EBITDA of 132.5 million euros). Our portfolio of car parks increases every year with new projects, acquisitions and renovations which not only attract users but also achieve recognition from professionals in the sector. Interparking – a member of the European Parking Association and the Fédération Belge du Stationnement [Belgian Parking Federation] – has obtained 187 European Standard Parking Awards. These certifications reflect the seriousness of the work carried out by our teams and the quality of our car parks.
MAKING TRANSPORT WITHIN THEÂ CITY SMOOTHER
THE CREATION OF SPACIOUS, ACCESSIBLE PARKING SPACES IN THE VICINITY OF STRATEGIC HUBS HELPS TRAFFIC FLOW MORE SMOOTHLY IN CITIES. INTERPARKING IS A LEADING PLAYER IN THIS RESPECT WHO PROPOSES MOBILITY POLICIES FOR MAJOR EUROPEAN CITIES. BEYOND THE OFFER OF PARKING SPACES, WE ALSO DEVELOPED A COMPLETE RANGE OF SERVICES TO MAKE LIFE EASIER FOR MOTORISTS.
OUR ENVIRONMENTAL RESPONSIBILITY At Interparking we believe that every firm should contribute to creating a healthier environment for everyone. The environmental impact of each new project is studied in detail in order to develop cleaner solutions such as energy-efficient LED lighting. We also encourage environmentally-friendly means of transport by developing suitable areas for shared vehicles and providing charging points for electric vehicles. By financing environmental projects in emerging countries, we have also managed to compensate for our carbon dioxide emissions. This approach has led us to be certified as a “CO 2 neutral firm” in all the countries in which we are present.
car parks connected to public transport stations; innovative, safe solutions for cyclists; flexible payment methods; cutting-edge technology to facilitate guidance in our car parks; services adapted to new types of mobility such as electric or shared vehicles; a warm welcome focusing on human contact; pricing adapted to the level of service and tailor-made invoi cing for professional customers; An online and offline “Interparking experience”, beginning with the consultation of our websites and mobile apps; etc.
THE PARTNER OF LEADING PLAYERS IN THE MOBILITY SECTOR Whether it is with our institutional customers, the daily road users, the public authorities or the local residents, our approach is based on a policy of constant dialogue with our stakeholders. As a result of listening, sharing and discussing, we are able to keep abreast of changes in society. That is the only way to stay one step ahead of our competitors while contributing to improve mobility in the major cities.
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The digital transition is underway Cities are becoming friendlier A resolutely European group 2017 events
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Operations: towards excellence Customer proximity Products and services: a new era Partnerships: dynamic cities CSR: our commitment
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Board of directors and management Management report Consolidated balance sheet Consolidated profit and loss accounts Appendices to the consolidated accounts
THE DIGITAL TRANSITION IS UNDERWAY ROLAND CRACCO, CEO OF INTERPARKING, PRESENTS THE NOTABLE EVENTS OF 2017 AND OUTLINES THE MAIN CHALLENGES FACING THE GROUP IN 2018.
WHAT IS YOUR OPINION OF THE PAST YEAR? “2017 was a busy year for Interparking from both a commercial and symbolic point of view. Let us begin with the symbolic aspect: after 58 years of good, loyal service, the very first car park which marked the start of the adventure finally closed down and was dismantled. Parking 58 in Brussels has played an important role in the history of parking in Belgium and in Europe. It also closes a chapter and marks our entry into a new era with more comfortable car parks and leading-edge technological equipment, efficient services for customers and, above all, the current digitisation of the Interparking experience.
2017 was also a particularly active year from an operational and commercial point of view. In Belgium, for example, we completed the launch of the new P1 VIP car park at Brussels Airport which marks a new stage in the development of top-ofthe-range services. We also launched the renovation of the Industrie car park in Brussels and continued with the construction of new car parks on the sites of Grognon in Namur and Brabant-Gare du Nord in Brussels.”
INTERPARKING SEEMS TO BE FOCUSING ON STRENGTHENING ITS POSITION IN THE COUNTRIES AND CITIES IN WHICH THE GROUP IS ALREADY PRESENT. IS THIS A STRATEGIC DECISION? “Absolutely. We have referred to the case of Belgium as an example. However, we have also been highly productive in the other countries in which the group is present. Some examples include the inauguration of the car park at the Cité du Vin in Bordeaux, the reopening of the François 1er car park in Paris following its renovation, the acquisition of Comsa Aparcamientos (15 sites, 8,023 spaces) in Spain, the acquisition of the Europa car park in Florence, designed by the famous engineer Nervi, the numerous acquisitions in Austria and Germany, the strengthening of links with Gdansk airport in Poland, the inauguration of the Museumkwartier car park in The Hague and the acquisition of a car park in Timisoara in Romania. All these achievements share common characteristics: we are strengthening our presence in countries where we have already developed local expertise.
This strategy is producing concrete results: 12 new car parks obtained ESPA certification in 2017. Our Am Museumsquartier car park in Vienna obtained the EPA Award for the best renovated car park in Europe, whilst our Italian subsidiary SIS was nominated in the category of on-street parking for its car parks in Castel Gandolfo. We were also nominated for the Sablettes car park in Menton in France and for the Inter car park in Bucharest.” WHAT IS THE OUTLOOK FOR 2018? “Our ambition remains unchanged: to strengthen our role as a partner for ci ties to propose effective, innovative high-quality solutions. We are therefore continuing to invest considerable resources in cultivating our expertise in this area. On the one hand, we are investing a great deal in the development of our employees’ skills. In 2017, we provided over 5,270 hours of training at our Interparking school in Belgium targeting a wide range of peo-
ple from blue collars to park managers. On the other hand, we are working towards ambitious targets in terms of the digitisation of our services. This explains why we have doubled the size of our IT team and this is the framework of our 3+1 digital stra tegy. The aim initially is to make the online process easier for booking a parking space or ordering a subscription or a Pcard. At a later stage, we plan to dematerialize the Pcard as soon as the necessary technology is available. In order to achieve these aims, we also intend to devote a great deal of energy to identifying and sharing best practices within the group particularly in terms of reducing our environmental footprint.”
ARE THE SUCCESSFUL ACHIEVEMENTS OF INTERPARKING IN 2017 ALSO REFLECTED IN THE FIGURES? “Two years ago, in 2016, we surpassed the milestone of 100 million customers. In 2017, we had a total of 117.3 million customers. We are extremely grateful for their support. In 2017, 52 new businesses were added to our portfolio of car parks. We ended the year with a recurrent turnover of 437.8 millions euros which represents a 7% increase compared with last year. Our recurrent EBITDA has increased by 9% to 132.5 million euros. We currently have 2,400 employees within the group. I would like to thank all our employees as well as
our shareholders most sincerely for their confidence and support in helping us fulfil our objectives.” WILL 2018 BE A NOTABLE YEAR? “In 2018, we will be celebrating the 60th anniversary of Interparking. This should encourage us to continue to serve our customers for at least 60 years more.”
Roland Cracco, CEO
“WE ARE WORKING TOWARDS AMBITIOUS TARGETS IN TERMS OF THE DIGITISATION OF OUR SERVICES.” 3
THE ACCESSIBILITY OF URBAN CENTRES
Every major city in Europe is affected somehow by the current debates about changes in mobility. Some are exemplary in having developed particularly innovative solutions which have a direct effect on the quality of life of their inhabitants. Others, however, are sometimes singled out for their wait-and-see attitude or lack of ima gination which are reflected on a daily basis in ever-increasing traffic jams. However, in order to accompany the changes in our lifestyle, working relations and consumption habits, there needs to be a fundamental change in the way in which we view city traffic. Decision-makers in
major urban centres are currently working on the development of parking spaces in response to users’ requirements. The 373,455 parking spaces that we provide have a direct impact in terms of alleviating the pressure of vehicles on the roads. The free space provided is equivalent to a 1,867 km queue of cars and therefore benefit pedestrians, cyclists, public transport users and supporters of shared or soft mobility. Interparking stands out as a leading player in the designing of cities of the future from Rome to Berlin and from Amsterdam to
Paris in the vicinity of stations or through its direct links with airports. It provides smooth-running traffic areas, shorter journey times, cleaner air and varied means of transport which coexist in an environment that can be reclaimed by every individual within it.
CO2 NEUTRAL IN 9 COUNTRIES
SPACES 281 115 OFF STREET 92 340 ON STREET
A RESOLUTELY EUROPEAN GROUP GERMANY 182 cities 425 car parks 92 490 off street spaces 18 753 on street spaces 68 ESPA certified car parks NETHERLANDS 31 cities 118 car parks 54 402 off street spaces 28 ESPA certified car parks BELGIUM 11 cities 67 car parks 41 620 off street spaces 35 ESPA certified car parks FRANCE 13 cities 56 car parks 23 149 off street spaces 2 964 on street spaces 18 ESPA certified car parks SPAIN 30 cities 65 car parks 29 673 off street spaces 565 on street spaces 28 ESPA certified car parks
SITES OFF STREET ON STREET
POLAND CAR PARKS 10 cities IN 9Â COUNTRIES 20 car parks 14 773 off street spaces 1 ESPA certified car park AUSTRIA 9 cities 45 car parks 13 169 off street spaces 5 ESPA certified car parks ITALY 90 cities 11 car parks 9 241 off street spaces 70 623 on street spaces 3 ESPA certified car parks ROMANIA 2 cities 4 car parks 2 033 off street spaces 1 ESPA certified car park
ESPA CAR PARKS
2017 EVENTS INTERPARKING CONSOLIDATED ITS STRATEGY AND STRENGTHENED ITS POSITION IN COUNTRIES IN WHICH THE FIRM WAS ALREADY PRESENT IN 2017.
CAR PARKS COMPATIBLE WITH THE MOBILE APP OF OUR JOINT VENTURE DB BAHNPARK
BELGIUM: INTERPARKING ACQUIRES A NETWORK OF CAR-WASH STATIONS IN BRUSSELS ROMANIA: FIRST CAR PARK OUTSIDE OF BUCHAREST Interparking acquired the P700 car park in Timisoara in Romania in October. This 493 space car park is located in the business area of Timisoara. For Interparking, the P700 is the group's first car park in Romania outside of Bucharest. Timisoara is currently home to 320,000 people and will be the European capital of culture in 2021, an event which will certainly attract a large number of visitors.
On 1 April 2017, Interparking acquired the car-wash stations located in 3 of its car parks in Brussels and Brussels Airport from the company VIP Clean. By obtaining these top-of-therange car washing stations, Interparking has enhanced its position among B2C, but also B2B customers who are particularly keen on this type of service. In addition, for holders of a Pcard+, the cost of cleaning their vehicle will be immediately passed on to their periodic invoice. They will also be granted an immediate discount of 20%.
GERMANY: CONTIPARK LAUNCHES ITS ONLINE STORE In Germany, Contipark has just inaugurated its online store dedicated to parking. On the website www.mein-contipark.de, customers discover a virtual showcase where they can easily order products they are interested in: a subscription, a parking reservation, a Pcard or even the DB BahnPark-App, which is connected to the Pcard system and allows parking on on-street car parks without barriers. The design of this store is optimized for a “responsive” use on the go: the template of the site automatically adapts to the resolution of the screen used (computer, tablet, smartphone). The secure portal also allows the user to modify his own personal data, view his transaction history and chat with the customer service.
“INTERPARKING OPENED A NEW CAR PARK WITH 450 SPACES IN BALICE, LESS THAN 400 METRES FROM THE TERMINAL OF KRAKOW AIRPORT.”
POLAND: NEW CAR PARK CLOSE TO KRAKOW AIRPORT Interparking opened a new Discount car park with 450 spaces in Balice, less than 400 metres from the terminal of Krakow airport. A shuttle service provides a connection between the car park and the airport. The car park also offers a number of top-quality services such as the hiring of child seats, tyre pressure checks, free Wi-Fi, etc. 7
AUSTRIA: THE BEST RENOVATED CAR PARK IN EUROPE IS LOCATED IN VIENNA On 21 September, the Am Museumsquartier car park in Vienna obtained the EPA Award in the category of best renovated car parks. This prize was awarded at the European Parking Associationâ€™s conference in Rotterdam. This car park located in the cultural centre of Vienna offers 950 spaces in an ultra-modern setting. Interparking was also nominated for the Inter car park in Bucharest (renovation category), the Pcard+ in Belgium (marketing category), the Sablettes car park in Menton and the Castel Gandolfo in Italy (on-street car park category).
ITALY: ACQUISITION OF 70% OF SHARES IN SAN GIUSTO SPA Interparking acquired 70% of the shares in San Giusto Spa, the company in charge of the San Giusto car park in Trieste, on 9 May 2017. This car park built in the mountainside of Trieste offers 312 underground public spaces, 422 private spaces and 138 on-street spaces only 100 meters away from the Trieste city center.
Operational achievements 10 new car parks
Operational achievements Acquisition of the Comsa Aparcamientos group (14 off-street and 1 on-street car parks for a total of 8,023 spaces)
Operational achievements 5 new car parks Partnership with Rent A Bob, a service providing drivers who take customers home safely in their own vehicle.
Technical achievements Extension of the customer-portal www.Mein-Contipark.de that offers new services: bookings, subscriptions, registration for the Pcard programme and consultation of customers’ accounts Extension of the DB BahnPark mobile app which now covers all on-street car parks in Germany 54 new car parks equipped with LED technology Distinctions and certifications 3 ESPA awards Maintaining of CO2 neutral certification
AUSTRIA Operational achievements 4 new car parks with 2 in Vienna Technical achievements Extension of the coverage of the Pcard to 8 car parks Distinctions and certifications EPA Award in the “best renovation” category for the “Am Museumsquartier” car park in Vienna 2 ESPA Awards Maintaining of CO2 neutral certification
BELGIUM Operational achievements Opening of the Duinenwater car park in Knokke Creation of the new P1 VIP in Brussels Airport (opened on 08/01/2018) Technical achievements Launch of the pilot phase of the tablet check-list for controllers Acquisition of 3 car wash stations in Brussels and Brussels Airport Launch of a special Pcard+ dedicated to Brussels Airport Areas reserved for shared vehicles Distinctions and certifications Nomination for the EPA Awards (marketing category) Maintaining of CO2 neutral certification
Technical achievements Launch of the P-App mobile app (bookings without tickets, number plate recognition, online payment and invoicing) Centralised management of all car parks Distinctions and certifications Maintaining of CO2 neutral certification
FRANCE Operational achievements 3 new car parks in Menton Reopening of the François 1er car park in Paris following renovation work Inauguration of the finished car park at the Cité du Vin in Bordeaux Technical achievements Partnership with Télépéage Liber-t (Vinci) to equip 21 car parks with payment technology via the Liber’T badge Dynamic notice board displaying information on road traffic, weather and prices of the François 1er car park 3 new car parks equipped with LED technology Charging points for electric vehicles in the François 1er car park Distinctions and certifications 2 ESPA awards Nomination of the Sablettes car park for the EPA Awards Maintaining of CO2 neutral certification
ITALY Operational achievements Acquisition of the Garage Europa in Florence, the first car park to be built in Italy (by the engineer Pier Luigi Nervi) Acquisition of Park San Giusto S.P.A. in Trieste
Technical achievements Launch of the Bluefield app to make parking easier for hospital staff Website dedicated to the Museumkwartier car park in The Hague Automatic generation of contracts for online subscriptions Launch of a monthly email for the B2C segment Distinctions and certifications 5 new ESPA certifications, including 4 Gold ESPA Maintaining of ISO 14001 and ISO 9001 certification Maintaining of CO2 neutral certification
POLAND Operational achievements New car park in Balice close to Krakow airport Distinctions and certifications Maintaining of CO2 neutral certification
ROMANIA: Operational achievements New car park in Timisoara New car park in the Pipera business district, in Bucarest Distinctions and certifications Maintaining of CO2 neutral certification omination of the Piata Universitatii car park for the EPA N Awards irst ESPA Award for the car park “Piata Universitatii” F (University Square) in Bucharest
Technical achievements New control room Installation of LED lighting in the Milano Piemonte, Recanati and Padova Stazione car parks E-Motion technology in the Tronchetto car park in Venice Distinctions and certifications Maintaining of CO2 neutral certification 1 ESPA Gold Award for the car park Recanati Nomination of the car park Castel Gandolfo for the EPA Awards (on street category)
TOWARDS EXCELLENCE INCREASINGLY EFFICIENT CAR PARKS
“The new P1 VIP car park at Brussels Airport offers completely innovative services. After having made an online booking and entered his license plate number or with his Pcard, the customer has access to the car park. On the way out: after the transaction is paid, the system recognizes the plate and automatically opens the exit gate. Video surveillance plays an important role in this car park. Cameras have been installed throughout the car park for protection of cars and customers. These cameras are also used to manage the storage of customer vehicles.” WILLEM VERZWIJVELT TECHNICAL DISTRICT MANAGER INTERPARKING ZAVENTEM
MOBILITY HAS BECOME ONE OF THE MAIN CONCERNS OF THOSE INVOLVED IN URBAN DEVELOPMENT INCLUDING THE PUBLIC AUTHORITIES, LOCAL CITIZENS, USERS AND ASSOCIATIONS AS WELL AS THE PRIVATE SECTOR. WE ARE WORKING TOGETHER TO SEEK INNOVATIVE SOLUTIONS WHICH REDEFINE MEANS OF TRANSPORT WITHIN AND BETWEEN CITIES. NO MOBILITY POLICY WILL BE ABLE TO BEAR FRUIT WITHOUT CAREFULLY CONSIDERED PARKING ARRANGEMENTS. Interparking stimulates the development of urban dynamism by providing comfortable, secure, accessible car parks which are equipped with the latest technology in order to enable traffic to flow more smoothly in city centres and their surrounding areas.
FRANCE: A NEW LEASE OF LIFE FOR THE FRANÇOIS 1ER The François 1er car park in Paris was built about fifty years ago. It is exceptionally well located at the heart of the “Golden Triangle” in the immediate vicinity of the Champs Elysées and Avenue Montaigne, the Georges V and Plazza Athénée hotels and the Dior and Vuitton boutiques. In 2014, the city of Paris decided that it was time for a complete overhaul of the car park and to grant access to disabled people. Interparking was awarded the contract and, after 24 months of work, the François 1er reopened in October 2017. The car park is lit with natural light right down to the first underground level which is exceptional, particularly in Paris. It offers 655 spaces and is equipped with a guidance system, dynamic notice boards, LED lighting, a washing station, video surveillance and, of course, comfortable access for disabled people.
AUTOMATIC REGISTRATION PLATE RECOGNITION
CAR PARKS LIT WITH LED LAMPS
ESPA CERTIFICATES (EUROPEAN STANDARD PARKING AWARDS)
CAR PARK SCHOOL
“ACCESSIBILTY, MOBILITY AND SECURITY ARE THE PRIMARY CONCERNS. SMOOTHER JOURNEYS REQUIRE EXEMPLARY PARKING INFRASTRUCTURES.”
SPAIN: ACQUISITION OF COMSA APARCAMIENTOS
AUSTRIA: THE AWARD-WINNING AM MUSEUMSQUARTIER CAR PARK
CERTIFICATIONS : A GUARANTEE OF QUALITY
In May 2017, Interparking Hispania acquired Comsa Aparcamientos which had previously been owned by the Comsa Concesiones group, an active player in the building sector. Interparking has thus gained another 15 sites in Spain represen ting a total of 8,023 new parking spaces. As a result of this acquisition, Interparking now offers on-street parking for the first time in Spain.
The Am Museumsquartier car park in Vienna was awarded first prize in the “best renovated car park” category at the EPA Awards in Rotterdam in September 2017. The renovation work on this car park located in the heart of the bustling cultural centre of Vienna lasted for two years. It currently provides 950 spaces and is equipped with the latest technology in terms of lighting and signposting.
The professionals in the sector are in the strongest position to judge the quality of our services and infrastructures. Their opinions and those of our customers are the only ones that really count at the end of the day.
The acquisition of Comsa Aparcamientos has enabled Interparking to gain a foothold in 7 more cities in Catalonia, the Basque Country, Asturias and Galicia. We are currently present in 30 cities on the Iberian Peninsula. 12
On 31 December 2017, 187 of the group's car parks had gained a European Standard Parking Award (ESPA). This certification guarantees the users that they are entering a car park which fulfils the highest standard set by the European Parking Association in terms of comfort, security and service quality.
In Italy, the Netherlands and Spain, Interparking has also obtained ISO certification for quality management and environmental management. In 2017, Interparking maintained CO2 neutral certification in every country in which it was active.
“OUR CUSTOMER SATISFACTION IS DEPENDENT ON ALL OUR CAR PARKS PROVIDING A POSITIVE EXPERIENCE.”
The relocation of the head offices in Brussels to the new premises in rue Brederode has brought together the administrative services, technical facilities and the Interparking school under the same roof creating a new dynamic for all staff members. THE INTERPARKING EXPERIENCE
TRAINING: CONTINUOUS IMPROVEMENTS In order to maintain an optimum level of quality, Interparking provides high-level trai ning for its employees. This enables them not only to develop their skills but also to be more able to respond to the changing needs of the cities of the future.
Our customer satisfaction is dependent on all our car parks providing a positive experience in terms of accessibility, rapid payment facilities, guidance, lighting, etc. Intelligent LED lighting, for example, enables us to reduce our energy consumption. This technology improves lighting and above all enhances the feeling of security, which is an essential factor in terms of our users’ satisfaction. Interparking is also investing in more efficient ventilation
systems which automatically adapt to the level of CO detected in the car parks. We are also gradually equipping our facilities with new generation lifts fitted with glass doors. In addition, drivers save precious time thanks to the online booking systems. In the Netherlands, for example, it is now possible to book a parking space on line in the 4 cities which attract the largest number of visitors: The Hague, Amsterdam, Rotterdam and Utrecht. Bookings can also be made via our free mobile application.
“At Touring, we facilitate the mobility of all thanks to our assistance services, in Belgium and abroad. The Pcard+ Touring, launched successfully in September 2017, contributes to enhance our everyday presence in the daily life of our customers. This card fits perfectly in the range of additional services included in the affiliation, with her practicality and the additional discounts in all the Interparking car parks in Belgium.”
VALÉRIE DE WINTER LOYALTY & PARTNERSHIP MANAGER – TOURING
CAR PARKS EQUIPPED WITH 24/7 ASSISTANCE
PROXIMITY DEDICATED MEN AND WOMEN AT THE FOREFRONT WE HAVE ALSO INTEGRATED THE LATEST TECHNOLOGICAL DEVELOPMENTS IN OUR COMMUNICATION METHODS WITH CUSTOMERS. HOWEVER, THE HUMAN PRESENCE IN OUR CAR PARKS ALSO CREATES A FEELING OF SECURITY AND TRUST. IN THIS RESPECT, OUR EMPLOYEES ARE STILL THE BEST AMBASSADORS FOR OUR BRAND. THEY ARE CONTINUALLY WORKING ON ENHANCING THE SATISFACTION OF OUR CUSTOMERS AS A BASIS FOR THE DURABILITY OF THE GROUP.
MEN AND WOMEN PRESENT IN THE CAR PARKS Regardless of the efforts made in developing new technological solutions, human contact is the only way of guaranteeing that suitable responses are provided to the questions raised by our customers. In addition to the teams on site and thanks to the control rooms which are available 24/7, Interparking is able to offer remote assistance for its customers. They can speak to one of our employees on request. Mobile teams are ready to intervene if necessary. We currently operate 11 control rooms in Belgium, Spain, Germany, the Netherlands, Austria, Italy, Poland and France. Our employees maintain a visual contact at all times with the situation in our car parks from the control room. They can also control the opening and closing of barriers, as well as all the techniques and alarms remotely. The feedback obtained from countries which have been pioneers in this area, such as Belgium and the Netherlands, has been used to coordinate the establishment of similar control rooms in other countries such as Poland and Italy. Interparking opened its first control room in Italy in February 2017. It supervises the car parks in Venice Tronchetto, Padova Centro and Padova Stazione.
SUBSCRIBERS TO OUR FACEBOOK PAGE
SERVICES A WIDE RANGE OF SERVICES PROVIDED
CALLS PER YEAR TO THE CONTROL ROOM
“INTERPARKING HAS STEPPED UP ITS EFFORTS IN TERMS OF HUMAN PRESENCE IN ITS CAR PARKS.”
CAR PARK SECURITY IS A MAJOR PRIORITY Given the challenges created by the terro rist attacks in Paris, Brussels, Nice, Barcelona and Berlin, Interparking has stepped up its efforts in terms of human presence in its car parks. In Brussels, for example, patrols by Interparking dog handlers have increased to enhance the feeling of safety and allow for immediate intervention in difficult situations. The dog handlers have a twofold role to play. They guarantee both safety and security. The former covers the prevention of verbal or physical attacks, material damage and antisocial behaviour. The latter comprises interventions intended to prevent fire risks or provide support when necessary. Their role is above all preventive and dissuasive.
The service that we provide to our custo mers is not simply limited to parking spaces. In an increasingly connected world, drivers also want to have access at all times to useful information which can help them to organise their journeys. Interparking offers solutions in this area and has taken advantage of the renovation work in certain car parks to integrate dynamic notice boards. This is the case in the François 1er car park in Paris which has been recently renovated. A notice board in the car park provides customers with information in real time relating to road traffic and weather forecasts. It also displays the tariffs.
Social networks provide excellent means of communicating constantly with our “fans” via contests, the sharing of practical information and promotions. The different Facebook pages are particularly succes sful: 16,600 fans in Germany, 10,500 in Belgium, 2,700 in France, 4,400 in the Netherlands, etc. These different spaces develop synergies particularly in terms of providing information on car parks in the vicinity of stations and airports. Customers therefore know where to find the same level of service when they travel abroad. Pcard customers in Belgium and Germany also receive an electronic newsletter which contains the latest information on our car parks, competitions, gourmet, festive and cultural outings associated with the cities in which we are active.
“ONLINE BOOKING HAS BECOME A CENTRAL ELEMENT IN OUR CUSTOMER EXPERIENCE FOR VISITORS TO OUR DIFFERENT WEBSITES.”
ONLINE BOOKINGS Online booking has become a central element in our customer experience for visitors to our different websites. The user selects the car park of his/her choice and pays in advance. This online booking system is already available in Belgium, France, Germany, Poland and the Netherlands. Other technologies, such as “Pay & Display” (which is based on number plate recognition), QR codes (which the customer scans at the entrance to the car park) and “Tap’n’Go” (which allows you to pay for the car park without having to enter your bank card) are also proving very popular among our customers.
The Interparking mobile app can be used to find the nearest car park, consult prices, opening times, available spaces, etc. In Germany, a partnership with the railway ope rator Deutsche Bahn grants access for our customers to a particularly useful mobile app to identify, book and pay for a parking space in the immediate vicinity of a train station. In 2017, all the on-street parking spaces available in Germany were included in the DB BahnPark app.
PRODUCTS AND SERVICES OUR CAR PARKS ARE ENTERING A NEW ERA
“The digitisation of the Interparking experience is materialised in our 3+1 strategy. Initially, this allows customers to subscribe to a Pcard, subscribe to a car park or book a space via our online channels within the entire group. Subsequently, we will offer an entirely digital Pcard. For customers, the digitisation of services is visible every day, through the regular addition of new features to their mobile app.”
JÉRÔME CARLIER GROUP OPERATIONS OFFICER – INTERPARKING
WHEN WE THINK ABOUT INNOVATION IN RELATION TO INTERPARKING, WE IMMEDIATELY THINK OF THE PCARD, AN INTER-MODAL MEANS OF ACCESS AND PAYMENT WHICH MAKES LIFE EASIER FOR OUR CUSTOMERS. FROM NEXT YEAR, THE “3+1” STRATEGIC PLAN WILL INCORPORATE THE PCARD AND VARIOUS ASSOCIATED SERVICES IN A TOTALLY NEW ONLINE EXPERIENCE. PCARD: SLIP THE INTERPARKING EXPERIENCE INTO YOUR WALLET Today, the Pcard from Interparking is available in 449 car parks, in the following countries: Belgium, France, Germany and Austria. Simple to use, the Pcard is presented at the entry and exit of our car parks. The amounts are then invoiced at the end of the month. For business customers, the invoi cing helps with the accounting, especially in terms of being able to recover the VAT. Clearly, the Pcard also offers many other benefits, such as discounts and online monitoring of use.
In Belgium, the Pcard+ also grants access to FleetWash, the largest independent network of washing stations in the country. This type of partnership is extremely popular with professional customers as all the expenses linked to the use of the vehicle are grouped together in a single invoice. At the end of the month, the customer receives a single document which lists their parking and car wash expenses. In addition, since we have been offering split billing, the employer is able to make a di stinction between professional and private expenses.
MULTIMODAL CAR PARKS (CONNECTED WITH PUBLIC TRANSPORT)
VIP SERVICES (VALET, CAR WASH, ETC.)
CAR PARKS WITH DYNAMIC SIGNAGE
“WITH THE PCARD, ALL THE EXPENSES LINKED TO THE USE OF THE VEHICLE ARE GROUPED TOGETHER IN A SINGLE INVOICE.”
In 2017, Interparking and Brussels Airport launched a red Pcard+ on the market. This is a shared marketing tool which enables us to raise the awareness of customers to the benefits enjoyed by holders of a Pcard+ (regardless of the colour), namely the first 30 minutes of parking free and a 10% reduction after the first 24 hours on the Brussels Airport parking rates. Interparking has distributed several thousand Pcards throughout Europe to date, particularly in Belgium, Germany, Austria and France.
MULTI-MODAL TRANSPORT The Pcard+ not only grants access to our car parks but also to the public transport networks operated by our partners. Today's users combine several means of transport in cities from cars to trams, buses, metros, trains, shared bicycles, etc. In Brussels, the Pcard+ can be used to pay for transport in the STIB network. In Berlin, the online booking system known as “E-Park&Rail” can be used to book a par king space at Berlin Südkreuz when purchasing train tickets. In Amsterdam, thanks to the “Park & Bike” service, our customers can book a bicycle at a preferential rate to ride through the city's streets.
“3+1”: THE TOTAL ONLINE EXPERIENCE The online service development strategy known as “3+1” will be consolidated in 2018 for each of the group’s more than 800 car park operations. Customers will be able to book a parking space, take out a subscription and order their Pcard via our digital channels. This new step represents a major development in the digitisation of the services provided by Interparking.
ELECTRIC MOBILITY AND SHARED CARS The success of electric vehicles depends on the provisions of suitable infrastructures. Every year we install new charging stations associated with parking spaces reserved for electric vehicles. In the Netherlands, drivers of cleaner vehicles may even benefit from reduced prices with our ECO parking formula. Another popular concept is car sharing. For users, this solution significantly reduces the usage cost of a car in which they only cover
a few kilometres each month. In terms of traffic, shared cars drastically reduce congestion on the roads and in particular free up parking spaces. In order to encourage this type of collaborative mobility, Interparking created shared parking areas in about a dozen car parks in Brussels. They are marked out by yellow markings on the ground which makes them easy to identify. Interparking has also concluded partnerships with different car sharing providers through which it offers free parking spaces for their customers.
â€œEVERY YEAR WE INSTALL NEW CHARGING STATIONS ASSOCIATED WITH PARKING SPACES RESERVED FOR ELECTRIC VEHICLES.â€?
â€œCastel Gandolfo is a site that attracts a lot of visitors, since it is in this town in the south of Rome that the Pope has his summer residence. We offer more than a thousand parking spaces, mainly on the streets, with solutions tailored for cars and motorbikes, but also motor homes and passenger vehicles. To help customers easily find their vehicles, we use signage composed of colour codes, numbers and pictograms. Every year, once spring arrives, all our spaces are taken by 11 a.m. on Saturdays.â€?
ALESSANDRO GUERRA MANAGING DIRECTOR SIS PARK (ITALY)
OUR PARTNERSHIPS A UNITED VOICE FOR DYNAMIC CITIES AT INTERPARKING, WE WORK IN COOPERATION WITH LEADING EXPERTS AT EVERY STAGE IN STRIVING TO DEVELOP MORE HARMONIOUS CITIES. WE WORK CLOSELY WITH THE RELEVANT AUTHORITIES RIGHT FROM THE CAR PARK CONSTRUCTION PHASE. THIS PROCEDURE ALSO EXTENDS TO OTHER PLAYERS IN THE MOBILITY SECTOR SUCH AS PUBLIC TRANSPORT COMPANIES. THIS APPROACH IS INTENDED TO PRESERVE THE HERITAGE AND SPIRIT OF HISTORIC CITIES.
CAR SHARING AREAS FOR SHARED VEHICLES
FONTAINEBLEAU: A HISTORIC PARTNERSHIP In France, the municipal authority of Fontainebleau has launched a “public service delegation” tender covering all parking spaces in the town. Interparking won this tender. Fontainebleau has thus become the first town in France to have all its par king (both on-site and off-site) operated by Interparking within the framework of a global contract.
SHOPPING PARK & SHOP
BICYCLES PARKING SPACES AVAILABLE FOR BICYCLES
WAY-FINDING SIGNAGE GUIDING DRIVERS IN CITY CENTRES
“IN FRANCE, INTERPARKING HAS CONCLUDED A PARTNERSHIP TO EASE ACCESS AND PAYMENT FACILITIES IN CAR PARKS WITH THE LIBER’T BADGE.”
NAMUR: PRESERVING THE HISTORICAL PART OF GROGNON
FRANCE: PARTNERSHIP WITH THE MOTORWAYS
Interparking is building a new car park at Place du Grognon in the historic crib of Namur at the confluence of the Sambre and the Meuse. A team of archaeologists worked on the site for more than a year. Various discoveries and findings have been unearthed since last March.
In France, Interparking has concluded a partnership to ease access and payment in car parks. Users of Interparking car parks will be able to pay for hourly parking using their Liber’T badge without incurring any additional costs or procedures. This badge is extremely popular in France because it allows users to pass through motorway tollbooths without having to stop their vehicle. The transactions are then recorded in the customer's Liber’T invoice. The latter now also incorporate the use of Interparking car parks. By the end of 2017, 21 Interparking operations were already accepting the Liber’T badge.
Given the extent of the discoveries made (Roman temples from the 2nd and 3rd centuries, a Carolingian street dating back to the 9th century, section of ramparts from the 10th and 11th centuries, etc.), the teams working on the site were granted an additional 5 months before work was resumed. The results of these excavations will be carefully preserved: they reflect the prosperous activity of the present-day capi tal of Wallonia whose first traces of occupation can now be dated at around 8,500 BC. 24
PARTNERING WITH HOSPITALS Interparking manages various car parks which are directly servicing hospitals in Europe. We have introduced effective solu-
tions in order to make access easier and smoother both for members of hospital staff and patients. In Spain, for example, Interparking offers preferential rates for chronic patients. Another example is the Netherlands where Interparking simplifies the administration process of parking for hospital staff via the Bluefield app. HELPING TRAFFIC TO FLOW MORE SMOOTHLY A number of large cities in Belgium adapted their mobility plans in 2017. This is the case in Antwerp, for example, which will be congested by the knip until 2019 (a major project involving the creation of a tunnel which prevents traffic from crossing the city) and Ghent, which has reorganized mobility by transfering traffic to peripheral routes. That type of challenges will initially create a great deal of traffic disruption.
Interparking has seized the opportunity with both hands. On the one hand, we have informed our customers via advertisings, newsletters and social media about the new routes to take to reach or car parks in spite of changes to the traffic routes. On the other, we are offering temporary promotions in order to attract customers' attention to our parking solutions in the strategic areas of these two cities.
COMBINING DIFFERENT MEANS OF TRANSPORT Our car parks are designed to ease congestion in urban areas, where motorists looking for a parking space account for up to 30% of the traffic! One solution is to offer parking spaces in the immediate vicinity of the major hubs in the public transport network. Consequently, many of our car parks are situated in strategic areas, near the main railway stations, traffic hubs and connections to airports.
In Germany, our subsidiary Contipark, via a joint venture with the railway company “Deutsche Bahn”, provides secure, high-quality parking services at and near the stations. In partnership with the German railway company, we therefore offer parking spaces at more than two hundred stations. Today, this partnership is taking on an additional dimension with the implementation of a reservation system at Frankfurt station and Berlin Südkreuz: commuters can book a parking space before starting their journey. Similarly, in Belgium, Pcard+ holders can now combine parking and use of the Brussels public transport system with a single card.
“OUR CAR PARKS ARE INTENDED TO REDUCE CONGESTION IN URBAN AREAS WHERE DRIVERS LOOKING FOR A PARKING SPACE SOMETIMES ACCOUNT FOR UP TO 30% OF THE TRAFFIC!”
COMMITMENT HUMANS BEFORE FIGURES
â€œThe growing popularity of electric vehicles is resulting in new needs for users. Motorists want charging points at home, at their work place but also in various other locations, such as car parks. The charging points that we install in partnership with Interparking are open to the public. Customers can connect using an access card to which their charge session is invoiced. This charging method is a great success, particularly in the Netherlands where the electric vehicle market is growing strongly.â€?
JURRIAAN FISCHER BUSINESS DEVELOPMENT NEWMOTION
THE PERFORMANCE OF A FIRM IS NOT SIMPLY MEASURED ON THE BASIS OF COMMERCIAL AND FINANCIAL CRITERIA. PART OF OUR MISSION IS TO HAVE A POSITIVE IMPACT ON SOCIETY AND THE ENVIRONMENT. WE TAKE NEW STEPS EACH YEAR TO IMPROVE LIVING CONDITIONS IN EVERY AREA IN WHICH WE ARE PRESENT.
CERTIFIED CARBON NEUTRALITY
A CLIMATE PROJECT IN BENIN
The efficient management of resources is at the very heart of our corporate culture. Various initiatives have been developed in order to reduce the environmental impact of our activities such as using teleconfe rences to reduce travel and replacing a proportion of the car fleet with cleaner vehicles. However, as many other firms have found, we can at best work towards total carbon neutrality but will struggle to attain it completely. It is in this context that Interparking has become involved in a carbon offset project supporting a number of CO2 reduction projects in Africa. The environmental impact of our activities is therefore offset by the reduction of CO2 emissions thanks to the projects that we support.
As part of our carbon emissions offset initiative, Interparking has decided to support the Wanrou project which develops “improved stoves” in Benin. We have been involved in this project, which is being jointly conducted by the NGO EcoBénin and CO2Logic, since the beginning of 2016.
This initiative has been awarded “CO2 neutral” certification. All the group's activities were certified as neutral in 2017 thanks to the offset projects conducted in partnership with the CO2Logic research department.
The improved stoves designed by Wanrou have a direct impact on the quality of the environment. This process reduces CO2 emissions by 3 tonnes per year for each household concerned! This more efficient stove also allows families to reduce their wood consumption by 50%, representing 2 tonnes per year per household. This means that 36,000 trees are saved every year.
SPACES FOR PERSONS WITH REDUCED MOBILITY
TONNES OF CO2 NEUTRALISED
CARBON NEUTRALITY APPLIES TO THE GROUP AS A WHOLE
OF URBAN TRAFFIC IS GENERATED BY CARS LOOKING FOR A PARKING SPACE
“IN ORDER TO REDUCE ENERGY CONSUMPTION, THE NEW HEAD OFFICES OF INTERPARKING HAVE ACQUIRED HIGHLY ENERGY EFFICIENT EQUIPMENT (BREEAM CERTIFICATE).”
MORE EFFECTIVE USE OF RESOURCES At the end of 2016, Interparking SA left its legendary head offices at Parking 58 and moved to its new premises located in 9 Rue Brederode in Brussels. In order to reduce its energy consumption, the building has been fitted with high-technology equipment: heating and cooling system integrated in the ceilings, movement sensors which control the automatic lighting, etc. The environmental impact also determined
the choice of furniture. Vintage furniture from the 50s was sourced for the offices. The other furniture used was obtained from suppliers based in Malines and Namur in order to support local branches and short supply chains. In 2016, Interparking introduced a car washing service based on technology that does not require water at the Markthal à Rotterdam. This environmentally-friendly method saves considerable amounts of water. By choosing to wash their vehicles
at the Markthal, drivers are therefore hel ping to protect the planet. In addition, Interparking is involved in a worn-out uniform recycling programme in the Netherlands. The fibres are treated and reused to make other textile items.
ACCESS TO ALL TO THE LABOUR MARKET As a responsible social Group, Interparking has to be exemplary. In order to create level playing field for all within the company, the same opportunities have to be available to everyone. When Interparking needs to call upon suppliers in Romania, for example, the company gives preference to partners who apply an active employment policy with regard to people with disabilities. Interparking is also actively committed to employing people who have not been involved in the labour market for a long time. This programme is aimed towards young people, people over 50 and disabled people or those who suffer from slight mental impairment. The efforts are paying off: on 12 October 2017, Contipark Austria obtained the Promenteus Award, an honorary distinction in recognition of the efforts made to integrate people suffering from a mental or physical disability. The firm has done its utmost to ensure that people suffering from a disability can cooperate fully with their colleagues notably thanks to adapted work spaces.
SPONSORSHIP In Belgium, Interparking is also actively involved in social, cultural and sports patronage. We support the Samu social, Nativitas, the Samilia foundation and the Jules Bordet foundation among others. In the cultural field, Interparking is a traditional partner in the prestigious Queen Elizabeth classical music competition, the Klarafestival and the BOZAR in Brussels, the Concertgebouw in Bruges and the Festival van Vlaanderen in Ghent. As far as sport is concerned, we are a sponsor of the Antwerp basketball team “Antwerp Giants”. In Romania, Interparking is one of the partners of the George Enescu festival which celebrates classical music. In France, Interparking sponsors the women's handball club in Cannes and the women's golf team in Cély. Interparking is also a partner of the Alpes maritimes marathon.
In Germany, Contipark has been in partnership since 2012 with the ONG “Sports Against Violence” which organises a race over 6 days every year to raise the awareness of young people in Berlin to the problem of urban violence. Contipark has also forged links with a football tournament organisation whose profits help to being children out of poverty. In Austria, the firm also finances research programmes for the treatment of multiple sclerosis. The patronage work is sometimes of a more surprising nature. For example, Interparking sponsors a mandrill in Antwerp Zoo and a snow leopard in Salzburg Zoo.
“CONTIPARK AUSTRIA HAS OBTAINED THE PROMENTEUS AWARD, AN HONORARY DISTINCTION IN RECOGNITION OF THE EFFORTS MADE TO INTEGRATE PEOPLE SUFFERING FROM A MENTAL OR PHYSICAL DISABILITY.”
BOARD OF DIRECTORS AND MANAGEMENT
YVES DE CLERCQ (1) Vice-President SERGE FAUTRÉ President STEPHEN HUNTLEY Director
ROLAND CRACCO Managing Director
HANS DE CUYPER Director AMAND BENOÎT D’HONDT (3) Director
LAURENT LEVAUX (4-5) External Director
ANTONIO CANO Director
NEIL KING (6) Director
JEAN-FRANÇOIS VAN HECKE (8-9) Director MARC VAN BEGIN (7) Director
ALAIN CARRIER (10) Director
INVESTMENT COMMITTEE Serge Fautré Chairman Amand Benoît D’hondt(3) Member Yves De Clercq(1) Member Alain Carrier(10) Member Neil King(11) Member Laurent Levaux(4-12) Member
CLAUDE DE CLERCQ
PREPARATORY AUDIT COMMITTEE Marc Van Begin(4) Chairman Hans De Cuyper(13) Member Stephen Huntley Member Amand Benoît D’Hondt(3-12) Member
APPOINTMENT AND REMUNERATION COMMITTEE Serge Fautré Chairman Antonio Cano Member Stephen Huntley(14) Member Neil King(15) Member
CORPORATE MANAGEMENT Roland Cracco(2) Elisabeth Roberti Edouard de Vaucleroy(16) Ilse De Graeve Olivier Maes Marc Iannetta
Chief Executive General Secretary Chief Financial Officer Budget & Control IT Systems International Audit
(1) YVES DE CLERCQ SCA (2) KINGSDALE CONSULTING SPRL (3) AMAND BENOÎT D’HONDT SPRL (4) LYS CONSEIL SPRL (5) EXTERNAL DIRECTOR SINCE 31/01/2018 (6) DIRECTOR SINCE 22/02/2017 (7) MARC VAN BEGIN SPRL (8) HECKE PARTNERS SA (9) DIRECTOR TILL 22/02/2017 (10) DIRECTOR/MEMBER TILL 20/03/2017 (11) MEMBER FROM 08/06/2017 TILL 22/02/2018 (12) MEMBER SINCE 22/02/2018 (13) MEMBER TILL 22/02/2018 (14) MEMBER TILL 22/02/2017 (15) MEMBER SINCE 22/02/2017 (16) ONLINE E.V. SPRL
PATRICK MINNAERT Belgium S.A. Interparking N.V. Rue Brederode, 9 1000 Bruxelles T : +32 2 549 58 11
MARC GRASSET France Interparking France S.A. Rue de Gramont, 30 75002 Paris T : +33 1 55 04 66 00
ROLF OOSTENDORP Netherlands Interparking Nederland B.V. Kruisplein 25, 3014 DB Rotterdam T : +31 88 542 13 42
ROBERT FALECKI Poland Interparking Polska Sp. z o.o. Koszykowa 59/6 00-660 Warszawa T : +48 22 629 59 44
DAVIDE FORNASIERO Italy (off-street) Interparking Italia S.R.L. Isola Nuova del Tronchetto, 33/M 30135 Venezia T : +39 041 520 75 55
ALESSANDRO GUERRA Italy (on-street) S.I.S. Segnaletica Industriale Stradale S.r.l. Via T. Tasso, 12 06073 Corciano (PG) T : +39 075 605 195
MICHAEL KESSELER Germany / Austria Contipark Parkgaragen GmbH Rankestraße 13, 10789 Berlin T : +49 30 25 00 970 Contipark International Austria GmbH Reichenhaller Straße 8 5020 Salzburg T : +43 662 80 99 00 ERNESTO PIERA Spain / Romania Interparking Hispania S.A. Calle Valencia, 93, 3º 2ª - 08029 Barcelona T : +34 93 451 66 24 Alpha Parking SRL Parcarea Subterana Inter Bd. N. Balcescu nr. 4 010051 Bucuresti sector 1 T : +40 21 315 60 47
MANAGEMENT REPORT MANAGEMENT REPORT ON THE CONSOLIDATED ACCOUNTS FOR THE 2017 FINANCIAL YEAR
Dear Sirs, We have the pleasure of presenting to you the consolidated accounts of the Interparking Group as at 31 December 2017. The past financial year has seen a rise in consumer confidence after a year 2016 marked by terrorist acts in Belgium, France, Spain and Germany and a difficult economic context. Our Group’s activity is clearly linked to the economic trends affecting the European countries in which we are active and, more particularly, to private consumption indices. Our diversification and long-term investment policy has ensured that our income is characterised by recognised growth thanks to the variety of needs with which our car park operations are associated (city centre, leisure, shopping, work, airports, train stations, hospitals, etc.) and the range of policies pursued by the cities and regions in which we work in Europe.
Overall, the Group’s consolidated sales, excluding non-recurring items, increased from €410.3 million in 2016 to €437.8 million, that is, growth of 6.7%. Including new acquisitions, as of 31 December 2017, Interparking operated 811 off-street car parks in 378 cities in nine European Union countries, including seven in Euroland, and managed over 373,000 parking spaces compared to 782 car parks and 355,000 parking spaces at the end of 2016. The most significant specific risk that can affect our Group’s development is the risk related to the use of the car and the accessibility of city centres using this means of transportation. We strive to meet these mobility challenges, particularly by improving our parking guidance systems and by developing true partnerships with the cities in which we are present.
The cost of using the car as well as an awareness of ecological issues lead the population to a more rational use of the car and to modify certain behaviours. Confronted to this attitude, the cities and leisure or shopping centers that wish to maintain their attractiveness feel the need to continue to redevelop their conviviality spaces, which have, until now, often been occupied by a poorly organized or even disorganised parking, mitigating thus - at least partially - the effects of this change of behaviour on the operation of our car parks. The commercial, economic and cultural attractiveness of each of the locations of the Group’s car parks is also essential. Interparking therefore favours operations in quality cities that have a strong and diversified attractiveness. The Group continued to expand in 2017 with the acquisition of new operations.
During the past financial year, our Spanish subsidiary took over the parking part of a construction company, reinforcing thus its portfolio by 14 car parks in the north of Spain. Moreover, the Group was also very active on the Italian market, where it acquired two major car parks in Trieste and in Firenze, improving herewith our geographical presence in the north of Italy. In Belgium, we achieved the works on the new car park VIP at Brussels Airport which marks a new stage in the development of high-end services. End of July, after 58 years of operation, the very first car park, Parking 58 in the center of Brussels, closed down permanently before being destroyed. In the other countries, we keep on reinforcing our position thanks to the consol-
“THE GROUP CONTINUES TO INVEST A GREAT DEAL IN SIGNPOSTING, COMFORT, SECURITY AND TECHNOLOGY.”
idation of the recently acquired car parks and the takeover of new ones. In order to ensure the complete satisfaction of our customers, the Group keeps on significantly investing in signage, comfort, security and technology. At the end of 2017, 187 of the Group’s car parks have been awarded the EPA’s (European Parking Association) ESPA quality label. The Group also received an ESPA Gold award of the best refurbishment for the car park Am Museum in Vienna. The Group continued to step up the use of remote management centres as well as the development of multi-car park products in 2017, with the ambition of deploying them in all the countries where we operate. Entering the digitalisation era requires more comfortable car parks,
state-of-the-art technological equipment and efficient services offered to customers. In order to meet these new needs, the Group has embarked on an ambitious investment plan. From an environmental point of view, the Group has been entirely CO2 neutral since 2015 thanks to continuing environmental efforts which include reducing energy consumption and purchasing green energy. In order to meet the technological evolutions of the vehicles and the new demands of the customers, we invest in the electric charging stations and we propose spaces dedicated to the shared vehicles. The Group’s consolidated recurring EBITDA amounted to €132.5 million in 2017 compared to €122.0 million in the previous financial year, i.e. an increase of 8.6%.
Net financial charges, excluding depreciation on consolidation differences and excluding non-recurring items, increased by 9.0% from €11.2 million in 2016 to €12.2 million in 2017. This increase in expenses is mainly due to the new additional straight loans in order to finance important acquisitions. The Group’s net debt amounts to €551 million, that is, a little over four times the EBITDA. This low level of debt contributes to the Group’s stable and sound capitalisation level.
In 2017, the Group share in earnings after tax amounted to €30.2 million, compared to €30.6 million in 2016. No major event has occurred since the accounts for the 2017 financial year were closed that would be such as to have any significant effect on the Group’s financial situation and results.
Brussels, 22 February 2018 The Board of Directors
Taking into account recurring depreciation and exceptional items, earnings before tax amounted to €49.3 million in 2017, compared to €48.4 million in the previous year.
CONSOLIDATED BALANCE SHEET in €000 Assets
Fixed assets I. Formation expenses II. Intangible fixed assets III. Positive consolidation differences IV. Tangible fixed assets a. Land and buildings b. Plant, machinery and equipment C. Furniture and vehicules d. Leasing and other similar rights e. Other tangible fixed assets f. Assets under construction and advance payments V. Financial fixed assets A. Companies accounted for using the equity method - Participating interests B. Other enterprises - Participating interests and shares - Amounts receivable
701 904 139 577 156 144 396 194 310 610 41 014 5 299 17 173 14 831 7 267 9 989 1 948 1 948 8 041 874 7 167
743 357 49 152 538 144 862 435 873 339 623 48 603 5 776 16 626 13 081 12 164 10 035 2 067 2 067 7 968 101 7 867
762 655 14 150 487 128 173 473 478 348 105 50 741 5 443 16 521 12 817 39 851 10 503 2 320 2 320 8 183 92 8 091
811 269 2 146 529 118 731 534 895 421 286 60 217 6 842 15 860 12 992 17 698 11 112 2 632 2 632 8 480 118 8 362
852 582 101 174 145 103 756 559 998 438 940 60 729 7 288 15 293 13 464 24 284 14 583 6 644 6 644 7 939 133 7 806
Current assets VI. Amounts receivable after more than one year a. Trade debtors b. Other amounts receivable c. Differed taxation VII. Stocks and contracts in progress a. Stocks VIII. Amounts receivable within one year a. Trade debtors b. Other investments and deposits IX. Current investments a. Own shares b. Other investments and deposits X. Cash at bank and in hand XI. Deferred charges and accrued income Total assets
80 207 1 878 174 1 704 1 157 1 157 34 848 23 818 11 030 1 958 1 958 25 100 15 266 782 111
89 702 3 790 273 3 517 1 298 1 298 41 309 19 164 22 145 785 785 28 068 14 452 833 059
82 246 4 667 395 4 272 1 137 1 137 32 105 17 165 14 940 837 837 30 410 13 090 844 901
86 665 3 853 383 3 470 1 088 1 088 38 540 18 654 19 886 1 440 1 440 29 277 12 467 897 934
109 788 11 327 4 004 7 323 2 929 2 929 35 147 19 493 15 654 881 881 43 613 15 891 962 371
in €000 Equity and liabilities
Equity I. Capital a. Issued capital b. Uncalled capital II. Share premium account IV. Consolidated reserves V. Consolidated differences VI. Translation differences VII. Investment grants
339 288 15 885 15 885 38 729 274 300 3 577 -316 2
213 690 15 885 15 885 38 729 148 497 3 577 -556 1
204 984 15 885 15 885 38 729 137 195 3 577 -580 2 155
221 187 15 885 15 885 38 729 146 075 3 577 -764 9 060
221 228 15 885 15 885 38 729 152 661 3 577 -248 14
Groups stockholders’ equity VIII. Minority interests Provisions a. Provisions for liabilities and charges - Pensions and similar obligations - Taxation - Other risks and costs b. Deferred tax and latent taxation liabilities
332 177 7 111 19 398 3 713 2 923 5 785 15 685
206 133 7 557 20 145 4 625 2 996 5 1 624 15 520
196 961 8 023 21 792 5 859 3 343 5 2 511 15 933
212 561 8 626 28 600 14 060 3 336 5 10 719 14 540
210 618 10 610 29 275 13 986 3 730 5 10 251 15 289
Amounts payable X. Amounts payable after more than one year a. Financial debts - Subordinated loans - Unsubordinated debentures - Leasing and other similar obligations - Credit institutions - Other loans b. Trade debts d. Other amounts payable XI. Amounts payable within one year a. Current portion of amounts payable after more than one year falling due within one year b. Financial debts - Credit institutions - Other loans c. Trade debts d. Advances received on contracts in progress e. Taxes, remuneration and social security - Taxes - Remuneration and social security f. Other amounts payable XII. Accrued charges and deferred income
423 425 272 956 261 956 12 961 216 767 32 228 11 000 132 776 46 098 9 508 9 500 8 42 220 97 16 380 10 968 5 412 18 473 17 693
599 224 346 483 335 579 11 883 277 452 46 244 10 904 232 477 145 121 8 545 4 008 4 537 44 718 533 13 814 8 227 5 587 19 747 20 263
618 125 488 187 476 984 11 532 392 521 72 931 11 203 110 836 10 927 7 502 7 500 2 48 279 103 16 560 10 448 6 112 27 465 19 102
648 146 469 953 463 911 11 389 379 422 73 100 6 042 156 533 58 237 11 594 11 593 1 41 961 17 109 10 449 6 660 27 632 21 660
711 868 575 554 568 115 10 098 484 604 73 413 7 439 112 090 11 075 8 577 7 500 1 077 46 523 15 16 150 9 107 7 043 29 750 24 224
962 371 35
CONSOLIDATED PROFIT AND LOSS ACCOUNTS in €000 I. Operating income a. Turnover d. Other operating income Recurring operating income e. Non-recurring operating income II. Operating charges a. Raw materials, consumables b. Services and other goods c. Remuneration, social security expenses and pensions d. Depreciation and reductions in value of formation expenses, intangible and tangible assets e. Reductions in inventory values f. Provisions for liabilities and expenses g. Other operating charges Costs of recurring operating income h. Non-recurring operating charges III. Operating profit IV. Financial income a. Income from financial fixed assets b. Income from current assets c. Other financial income d. Non-recurring financial income V. Financial charges a. Debt charges b. Depreciation of positive consolidation differences c. Reductions in value of current assets other than those referred to in II e d. Other financial charges e. Non-recurring financial charges VI. Profit for the period before taxes
343 621 329 405 14 216 343 621 -276 857 1 036 153 388 68 915 38 246 18 585 14 669 -276 857 66 764
371 827 359 345 12 482 371 827 -298 343 1 192 165 539 72 750 42 048 17 1 351 15 446 -298 343 73 484
393 466 380 704 12 762 393 466 -319 311 921 177 600 77 973 45 779 271 1 175 15 592 -319 311 74 155
410 273 393 601 16 672 410 273 -335 903 1 265 185 456 82 701 47 598 571 2 047 16 265 -335 903 74 370
439 184 422 996 14 853 437 849 1 335 -361 239 1 103 197 476 88 386 53 666 369 -96 18 138 -359 042 2 197 77 945
1 327 8 46 1 273 -28 257 7 355 17 248 3 654 39 834
537 8 26 503 -28 232 8 741 16 696 81 2 714 45 789
1 210 15 173 1 022 -30 617 9 697 16 926 3 994 44 748
760 7 361 392 -28 786 8 647 16 795 3 344 46 344
737 7 11 719 -29 366 9 313 16 383 3 670 49 316
in €000 VII. Extraordinary items a. Write-back of amounts written off on intangible and tangible fixed assets b. Write-back of amounts written off on financial fixed assets c. Write-back of provisions for extraordinary liabilities and expenses d. Capital gains on disposal of fixed assets e. Other extraordinary items VIII. Extraordinary expenses a. Extraordinary depreciation and amounts written off on formation expenses, intangible and tangible assets b. Extraordinary depreciation on positive consolidation differences b. Amounts written off financial fixed assets d. Provisions for extraordinary liabilities and expenses e. Capital losses on disposal of fixed assets f. Other extraordinary expenses IX. Pre-tax profit for the financial year X. a. Deductions from deferred and latent taxes b. Transfer to deferred and latent taxes XI. Income taxes a. Income taxes b. Adjustment of income taxes and write-backs of tax provisions XII. Profit for the financial year XIII. Share in the profit of the companies accounted for using the equity method a. Profits b. Losses Consolidated profit Share of third parties Share of the group
165 37 128 -3 920 1 415
324 101 223 -898 449
4 840 2 519 2 321 -420 6
2 961 21 234 2 706 -935 297
2 305 36 164 36 079
34 314 101 45 215
213 201 49 168
289 349 48 370
4 651 4 817 -166 -18 582 -18 587 5 22 148
1 405 1 405 -20 046 -20 061 15 26 574
60 60 -19 902 -19 903 1 29 326
1 117 1 117 -20 439 -20 439 29 048
2 400 2 400 -23 404 -23 404 28 312
1 936 1 936 -
2 055 2 055 -
2 308 2 308 -
2 631 2 631 -
2 915 2 915 -
24 084 973 23 111
28 629 1 033 27 596
31 634 1 178 30 455
31 679 1 066 30 613
31 227 1 035 30 192
APPENDICES TO THE CONSOLIDATED ACCOUNTS Consolidation structure
I. List of Group companies under global consolidation Servipark International S.A. Brussels Serviparc S.A. Brussels Uniparc Belgique S.A. Brussels Beheercentrale N.V. Antwerp Parking Kouter S.A. Brussels Parking Monnaie S.A. Brussels Parking Roosevelt N.V. Antwerp Parking 2 Portes S.A. Brussels Parking Entre-2-Portes S.A. Brussels
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 87.50% 75.00% 75.00%
Interparking France S.A. Interparking Services S.A.S Uniparc Cannes S.N.C Solopark S.A.S Servipark France S.A.S. Société du Parc Sulzer S.A.S Park Alizés S.A.S. Menton Parc Auto S.A.S.
Paris Paris Cannes Nîmes Paris Nice Paris Paris
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 95.01%
Interparking Nederland B.V. Interparking Security B.V. Parking & Protection B.V.
Rotterdam Rotterdam Rotterdam
100.00% 100.00% 100.00%
Interparking Italia S.R.L. Interparking Servizi S.R.L. Nuova Navigliaccio S.R.L. SIS S.R.L. HIS 21 S.R.L. V Alpini Parking S.R.L. Nuovo Garage Europa S.R.L. Project Parcheggi Recanati S.R.L. Park San Giusto S.P.A.
Venice Venice Venice Corciano Corciano Milan Venice Marcerata Triest
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 99.00% 69.26%
BE 458 245 915 BE 441 030 096 BE 427 825 725 BE 406 391 002 BE 460 024 775 BE 403 459 721 BE 406 715 456 BE 403 317 486 BE 546 547 389
Centre 85 Parkgaragen und Immobilien GmbH Servipark Deutschland GmbH Contipark International Parking GmbH Contipark Parkgaragen GmbH Contipark Parkgarage Marienplatz München GmbH Contipark Parkgarage Kurhaus Wiesbaden GmbH
Berlin Berlin Berlin Berlin Berlin Berlin
100.00% 96.62% 94.00% 93.10% 93.10% 88.36%
Salzburg Salzburg Vienna Vienna Vienna Salzburg
98.49% 96.92% 96.92% 96.92% 96.92% 96.92%
Interparking Hispania S.A. Interparking Iberica S.L. Aparcament Parc Sanitari S.L. Interparking Lleidatana S.A.
Barcelona Barcelona Barcelona Lleida
98.24% 98.24% 98.24% 92.12%
Alpha Parking S.R.L. Sc Square Parking S.R.L.
Rotterdam Santurtzi Bilbao Santiago Sitges Krakow Berlin
50.00% 49.12% 49.12% 49.12% 49.12% 49.00% 46.06%
Servipark Austria GmbH Contipark International Austria GmbH Ö Park Garagen GmbH Optimus Parkhausverwaltungs GmbH Optimus Parkhausverwaltungs GmbH & Co KG Villacher Parkgaragen GmbH & Co KG
Interparking Polska sp. z o.o.
III. List of Group companies valued by the equity method Strandweg Parking BV Aparcamento Parque Santurtzi S.A. Aparcamentos Plaza Euskadi y Ametzola S.A. CPC Aparciamentos Santiago S.L. CPC Aparciamentos Sitges S.L. Immo Park Gdansk Sp.zo.o DB BahnPark GmbH
V. CONSOLIDATION STRUCTURE The consolidated financial statements have been drawn up according to the principles set forth in the Royal Decree of 6 March 1990 governing consolidated financial statements. In addition to the parent company's accounts, the consolidated financial statements include the subsidiaries’ accounts on the basis of different methods: A. FULL CONSOLIDATION The companies in which the Group controls at least 50% of the capital and which it manages on a daily basis are consolidated according to the full consolidation method. B. PROPORTIONAL CONSOLIDATION The companies which are jointly controlled by the Group are consolidated according to the proportional consolidation method. C. EQUITY METHOD The companies in which the Group holds between 10% and 49% of the capital either directly or indirectly and which it does not manage on a daily basis are consolidated according to the equity method. D. NON-CONSOLIDATED COMPANIES Holdings of less than 10% are not included in the consolidation structure. The same applies to companies undergoing liquidation or constitution. Given the lack of material impact on the company's consolidated results, the following entities are accounted for according to the equity method: Aparcamiento Par-
que Santurtzi S.A. ; Aparcamientos Plaza Euskadi y Ametzola S.A. ; Cpc Aparcamientos Santiago S.L. ; Cpc Aparcamientos Sitges S.L. ; Strandweg Parking B.V.
VI. CRITERIA GOVERNING THE EVALUATIONS IN THE CONSOLIDATED FINANCIAL STATEMENTS A. The evaluation rules applying to the company INTERPARKING S.A., which feature in the appendices to the annual financial statements, apply to the consolidated financial statements subject to the information provided below: Depreciation rates for tangible and intangible assets: accelerated depreciation which is agreed upon in the corporate financial statements of the Group's Belgian companies are reprocessed as linear depreciation of the same duration in the consolidated financial statements in order to take into account the economic life of these assets. Consolidation differences: when a new subsidiary is integrated in the consolidated balance sheet or when an additional holding is acquired, the book value of the shares and units in these companies acquired by firms already featuring in this consolidation is compared with the fraction of stockholders’ equity that they represent, taking into account a re-estimation of the asset and liability values if applicable. A consolidation difference is determined in this basis. If it is negative, it is entered on the liabilities side of the balance
sheet under the heading “consolidation differences”. If it is positive, it is entered on the assets side of the balance sheet under the heading “consolidation differences”. Evaluation rules specific to foreign companies have not been reprocessed insofar as they are of no particular significance with the exception of leasing contracts. he conversion method used is the one T applying on the closing date for the balance sheet accounts with the exception of the financial year's profit which is converted at the average rate for items in the profit and loss account Only positive differences are subject to annual depreciation in the profit and loss account over a period of 20 years (5% per year). This depreciation is justified by the contribution to the increase in the Group's profits when these acquisitions are considered from a long-term perspective. The holdings correspond to the acquisition price of non-consolidated fixed assets after appropriate value reductions have been deducted. The associated dividends are entered in the accounts during the year of their collection. The value of securities in companies consolidated by the equity method corresponds to their share in the net equity of the issuing company including the financial year's profit.
ment plans and if payments according to these plans are to be settled by the Group, a provision is established for the corresponding commitments. In terms of any early retirement agreements which may be negotiated by certain companies, the necessary provisions are established and the residual expenses are re-evaluated each year. The annual financial statements of consolidated companies were closed on 31 December 2017.
Polish Zloty (PLN) Romanian Lei (RON)
Closing price 0.2398 0.2146
Average price 0.2356 0.2187
B. Deferred taxes are recorded in relation to all temporary differences stemming from income and expenses which are included in or excluded from the accounting result of a particular financial year but which may be deducted from or reintegrated in the tax base for the financial years during which these differences are reversed. The liability method is applied, which means that the deferred tax is calculated on the basis of the last known rate at the time of closure of the accounts.
The Group's employees receive pensions according to retirement systems complying with the laws and customs of the countries in which the Group companies carry out their business. In the case of formal retire39
VII. Statement of formation expenses
IX. Tangible assets’ statement
At the end of the previous financial year Movements during the financial year: - New expenses incurred - Depreciation - Translation differences - Other Net book value
VIII. Intangible assets’ statement a. Acquisition value At the end of the previous financial year Movements during the financial year: - Acquisitions - Sales and disposals - Transfers from one heading to another - Translation differences - Other movements At the end of the financial year c. Depreciation and value reduction At the end of the previous financial year Movements during the financial year: - Recorded - Acquired from third parties - Sales and disposals - Translation differences - Transfers from one heading to another - Other movements At the end of the financial year Net book value
2 99 120 -21 101
57 141 -47 674
617 -1 229
-228 294 913
-162 35 176
Land and Plant, maFurniture buildings chinery and and vehicles equipment
a. Acquisition value At the end of the previous financial year Movements during the financial year: - Acquisitions - Sales and disposals - Transfers from one heading to another - Translation differences - Other movements At the end of the financial year b. Revaluation gains At the end of the financial year c. Depreciation and value reduction At the end of the previous financial year Movements during the financial year: - Recorded - Acquired from third parties - Sales and disposals - Transfers from one heading to another - Translation differences - Other movements At the end of the financial year Net book value
X. Financial fixed assets’ statement 8 251 17 655 -27 -29 339
2 730 -4 -141 -1 559
1 934 131 771
a. Acquisition value At the end of the previous financial year Movements during the financial year: - Acquisitions - Sales and disposals - Other movements At the end of the financial year c. Value reduction At the end of the previous financial year Movements during the financial year: - Recorded - Cancelled as a result of transfers and withdrawals At the end of the financial year e. Stockholders’ equity variations At the end of the previous financial year - Share in financial year's profit - Elimination of dividends At the end of the financial year Net book value
Financial leasing and similar rights
Other Fixed assets untangible der construction assets and advanced payments
44 249 -9 812 10 834 220 849 305 7 460 7 460
13 481 -3 228 1 320 -26 152 125
3 266 -1 692 163 6 27 851
43 -59 39 35 770
2 747 -384 40 53 364
20 240 -805 -12 874 25 24 284
25 434 1 338 -8 883 86 11 9 851 417 825 438 940
11 428 1 392 -2 162 266 -9 120 91 396 60 729
2 777 68 -1 590 36 4 1 20 563 7 288
615 -36 12 20 478 15 292
2 527 25 -368 -303 50 39 900 13 464
Companies valued by the equity method
Holdings, shares and units
3 993 5 899 -36
15 133 -
59 -615 7 806 -
762 2 915 -2 896 781 6 644
XI. Statement of consolidated reserves 146 075
At the end of the previous financial year Movements during the financial year: - Shares of the group in the consolidated income - Dividend - Other movements At the end of the financial year
30 192 -23 606 152 661
XII. Statement of consolidation differences
Positive consolidation differences
Negative consolidation differences
At the end of the previous financial year Movements during the financial year: - Variations due to a percentage increase - Variations due to a percentage decrease - Depreciation - Other movements At the end of the financial year
1 001 -16 383 407 103 756
XV. Rights ans commitments not reflected in the balance sheet A2. Total amount of actual guarantees established or irrevocably promised by firms included in the consolidation of their own assets as a security for debts and commitments: - of companies included in the consolidation - of third parties A4. a) Fixed asset acquisition commitments b) Fixed asset disposal commitments A7. a) Commitments resulting from interest rates derivatives
Due within one year
a. Breakdown Financial debts 1. Subordinated loans 2. Unsubordinated loans 3. Leasing and other similar debt 4. Credit institutions 5. Other loans Other debts b. Secured liabilities Financial debts 4. Credit institutions
11 075 727 9 890 458 -
Between one and 5 years 468 456 8 481 392 744 67 231 5 254
More than 5 years
11 082 11 082
329 304 317
33.6% 26.9% 11.4% 10.2% 7.5% 5.0% 4.0% 1.1% 0.3%
b. Average payroll and staff costs 1. Fully consolidated companies Average number of staff • Management • Employees • Workers
Staff costs (in €000)
Belgium Germany France The Netherlands Austria Spain Italy Poland / Romania
250 200 150 100 50 0
CONSOLIDATED RECURRING EBITDA in € millions
XIV. Operating profit a. Operating income by country 1. Geographical distribution • Germany • Belgium • France • Spain • Italy • The Netherlands • Austria • Poland • Romania
99 659 1 618 91 860 6 181 2 185
159 348 366 774
OPERATING RECURRING INCOME BY COUNTRY in € millions 400
XIII. Statement of amounts payable
NET PROFIT in € millions
30.5 30.6 30.2
2 383 202 1 839 342
88 386 13
S.A. INTERPARKING N.V.
S.I.S. SEGNALETICA INDUSTRIALE STRADALE S.R.L.
Rue Brederode, 9, Brederodestraat 1000 Bruxelles - Brussel (Belgique - België) +32 2 549 58 11 firstname.lastname@example.org
Via T. Tasso, 12 06073 Corciano (PG) (Italia) +39 075 605 195 email@example.com
CONTIPARK PARKGARAGEN GMBH
INTERPARKING NEDERLAND B.V.
Rankestraße 13 10789 Berlin (Deutschland) +49 30 25 00 970 firstname.lastname@example.org
Kruisplein 25 3014 DB Rotterdam (Nederland) +31 88 54 21 300 email@example.com
INTERPARKING HISPANIA S.A.
CONTIPARK INTERNATIONAL AUSTRIA GMBH
Calle Valencia 93, 3º 2ª 08029 Barcelona (España) +34 93 451 66 24 firstname.lastname@example.org
Reichenhaller Straße 8 5020 Salzburg (Österreich) +43 662 80 99 00 email@example.com
INTERPARKING FRANCE S.A.
INTERPARKING POLSKA Sp. z o.o.
Rue de Gramont, 30 75002 Paris (France) +33 1 55 04 66 00 firstname.lastname@example.org
Koszykowa 59/6 00-660 Warszawa (Poland) +48 22 629 59 44 email@example.com
INTERPARKING ITALIA S.R.L.
ALPHA PARKING SRL
Isola Nuova del Tronchetto, 33/M 30135 Venezia (Italia) +39 041 520 75 55 firstname.lastname@example.org
Parcarea Subterana Inter Bd. N. Balcescu nr. 4 010051 Bucuresti sector 1 (Romania) +40 21 315 60 47 email@example.com
2017 was a busy year for Interparking from both a commercial and symbolic point of view.