Empowering our people

Talent development

IndiGo has integrated organisational processes, systems, and initiatives to attract, develop, motivate, and retain productive and engaged employees. We have invested in comprehensive learning and development programmes, and a state-of-the-art training centre, ifly, to groom industryleading aviation professionals.

ifly - The spirit of IndiGo

ifly is recognised as one of India’s premier aviation training facilities. It has been instrumental in shaping the culture of excellence at IndiGo. It houses 74 custom-made training halls, utilised across three shifts, to accommodate multiple learning sessions and is equipped with the latest technological devices that facilitate practical classroom sessions. We draw on customer and employee feedback, assessing skill requirements, aligned with organisational goals, and employees’ career aspirations to design targeted learning programmes. From safety procedures to customer service excellence, our trainings go beyond the basics, emphasising the importance of empathy and professionalism in every interaction. IndiGo continues to work with regulatory authorities to facilitate compliance learning through a Learning Management System, the 6E LMS.

All new hires undergo the ‘You’re Onboard’ induction programme which ranges from 24 to 90 days, depending on the regulatory requirements and their corresponding job roles. This programme helps new hires understand IndiGo’s brand promise, values, culture, regulatory compliance,

The Leadership pool

safety, and policies. All customer-facing new employees must demonstrate their learning live at the airport. Our cabin crew are taken on board the aircraft to experience first-hand, on-the-job learning.

IndiGo’s cabin crew and pilots undergo various drills to ensure the safety of our customers when they travel. In addition to the in-person training sessions at ifly, we also conduct online learning sessions at regular intervals. We strongly focus on training employees on business priorities and future leadership behaviour.

7 awards, including L&D Team of the Year (for the fourth successive year) and Customer Service Training (for 9 consecutive years).

IndiGo invests in preparing employees for broader responsibilities through various leadership training programmes tailored to different cadres. These programmes play a pivotal role in ensuring we have a ready leadership talent pool to steer the growth and expansion of our business and facilitate robust succession planning.

6E People Beacon

A new programme designed for Managers on behaviours expected from them. This includes driving and living the 6E culture of integrity, support, respect, inspiration, and care.

Crafting the IndiGo Promise

A dedicated workshop to reaffirm the IndiGo Promise across various functions like in-flight, airport operations, sales, digital, and customer.

Through the year, we also rolled out learning programmes for new aspirants, and upskilled our people on competencies to address emerging business needs and stay relevant. These include:

• An eight-month analytics training programme, the IndiGo Aviation Applied Analytics (IAAA), to build critical skills required in aviation with a focus on projects in the Network Planning and Revenue Management departments.

Leaders Learning Circle

This programme has been launched to draw on the experiences and knowledge of senior leaders, and deepen visibility, transparency and trust in the IndiGo leadership.

• An activity-driven two-year programme, DigiStar, to enhance capability and leadership in the digital vertical.

• A monthly Aviation Masterclass series with our senior leaders to gain in-depth knowledge of the emerging trends in the aviation industry.

Training highlights: FY 2023

1,864

Average number of employees trained per day

Case

study:

Inclusivity training

for all We run a range of programmes to help our employees understand our DEI principles better, and be sensitive and inclusive to the needs of all colleagues. These include:

• Learning programmes that enable Persons with Disabilities to work equitably as frontline employees and perform to the best of their abilities.

Number of trainers 3.9 million+

Total training hours delivered during FY 2023

118

230+ Average training hours per employee

• E-learning refresher for all employees annually to stay updated with our DEI strategy.

• Anti-bias training as part of the ‘Hire Right’ training programme for all Managers.

• Sensitisation sessions for teams and departments.

• Sign language workshops to help employees interact with colleagues with a hearing impairment.