Good governance for sustainable growth

Management Executive Committee

The Management Executive Committee (MEC) at IndiGo plays a pivotal role in steering the Company’s performance. As the driving force behind both strategy formulation and day-to-day operations, the MEC is entrusted with taking critical decisions that shape the trajectory of our business. Comprising of senior executives, this Committee ensures the execution of strategies, formulated in consultation with the Board of Directors. It is entrusted with the responsibility of keeping IndiGo at the forefront of the aviation industry.

Policy framework

Corporate governance at IndiGo is anchored by the 6E Code of Conduct (6E Code), applicable to Directors, Senior Management and all employees, and supported by a comprehensive policy framework. Our Corporate Governance norms align with the provisions of the Companies Act 2013, its relevant Rules, and the provisions outlined in Chapter IV of the SEBI LODR Regulations.

Code of conduct

IndiGo’s 6E Code reflects our philosophy of conducting business with the highest standards of governance and disclosure practices, respect for human rights, and individual dignity. All employees are required to submit a declaration of compliance with the 6E Code at the time of joining and thereafter at periodic intervals.

Whistleblower policy

Our whistleblower policy empowers and encourages employees, suppliers and other stakeholders to report actual or suspected violations of the Code of Conduct. IndiGo’s Audit Committee oversees the implementation of the whistleblower mechanism.

Prevention of Sexual Harassment (PoSH) policy

IndiGo has a gender-neutral policy for preventing and dealing with cases of sexual harassment at the workplace, along with a detailed process to address any reported violations.

IndiGo’s policies are accessible on our website for all our stakeholders.

99% of our employees successfully submitted the 6E Code annual declaration in FY 2023.

Building a strong culture of ethics

Nurturing a culture of ethics is fundamental to IndiGo as it helps build trust, foster integrity, and encourage responsible conduct across all levels of our organisation. Our leadership sets the tone for advocating ethical behaviour, supported by periodic training and awareness campaigns, robust internal controls, employee surveys and celebrations that reinforce our commitment to ethics and integrity.

Training

New employees are trained on the 6E Code of Conduct and POSH policy. Annual refresher programmes are organised for existing employees.

Prevention and detection Whistleblower hotline

Engagement and awareness

Multiple awareness campaigns are conducted to strengthen understanding of the 6E Code, whistleblowing mechanism, and the PoSH policy through posters, emailers, and ethics week celebrations. Forty designated Ethics Ambassadors are appointed to resolve employee’s queries and function as ombudspersons for the Company.

A robust whistleblowing mechanism makes our people confident about reporting violations without the fear of retribution. A toll-free number, web portal, chatbot, and electronic and physical mailing address, managed by a third party, ensures independence and anonymity for reporting violations.

In exceptional circumstances, whistleblowers can also directly approach the Chairperson of the Audit Committee to report their concerns. The Audit Committee reviews the status of all whistleblower complaints, and a summary of their findings and actions are taken every quarter.

Annual Ethics Survey

An annual Ethics Survey assesses employee’s understanding of the Company’s practices across 6 parameters. Our employees scored 4.15 on a scale of 5 in their understanding levels of the practices in the FY 2023 survey.

Complaint resolution

IndiGo has implemented a benchmarked mechanism that resolves complaints promptly, transparently, independently, and in accordance with the law. The approach is outlined below:

• The Ethics and Compliance Committee (ECC) - Oversees the redressal process with six senior management representatives and takes corrective action.

• The Ethics and Compliance Team (ECT) - Assists the ECC in reviewing and investigating complaints and reporting findings.

• The Internal Complaints Committee (ICC) - Looks into concerns related to sexual harassment in the workplace. The ICC consists of a senior (woman) management team member serving as Chairperson.