Safety first. Safety always.

IndiGo’s evolution to becoming India’s most preferred passenger airline has been powered by our operational reliability, on-time and hassle-free service, and relentless focus on the safety and well-being of passengers, crew, ground staff, aircraft and communities in the vicinity of the airports we serve. We follow global best practices and standards set by the Directorate General of Civil Aviation (DGCA) to run safe operations. Our commitment to safety goes beyond mere compliance; we actively collaborate with regulatory authorities to set new benchmarks for safe practices to prevent any negative impact of our activities on the people, assets, and planet.

At IndiGo, a commitment to safety lies at the core of our organisational culture and sustainability mission. Safety considerations permeate every aspect of our business. Our employees, value chain partners, and other stakeholders take collective responsibility for and abide by the safety norms that govern our activities to help us run incident-free operations. They are empowered to raise concerns, ask questions, and report hazards and incidents proactively and freely, without any fear of reprisals.

Safety Management System

A comprehensive Safety Management System (SMS) covers all direct and indirect elements of our operations. The SMS forms the backbone of IndiGo’s safety practices. It helps strengthen the robustness, responsiveness, and resilience of our processes as we expand our footprint and fleet. Our SMS is built on the four pillars of safety policy, risk management, assurance, and promotion.

IndiGo maintains a rigorous Safety Management System that adheres to international standards and regulations. We invest in advanced technologies, equipment, and training programmes to enhance safety practices across our operations. Safety audits, risk assessments, and continuous monitoring of safety performances are conducted proactively and periodically.

As an industry leader, we collaborate and cooperate with other like-minded organisations to strengthen safety practices across our Company and the sector. As a member of the global Flight Safety Foundation, we share global insights on safety best practices with our teams.

We are also a part of the International Air Transport Association (IATA) Data Exchange programme which allows us to share and compare our safety-related data with worldwide performance metrics.

Safety Policy

IndiGo’s Safety Policy outlines the practices, roles, and accountability for implementing requisite checks and balances to take forward our safety commitments. It applies to all our employees, contract workers, and others, engaged directly or indirectly, in our operations. Our Accountable Manager commits to the Safety Policy on behalf of the Board of Directors. The Executive is tasked with sharing the Policy and setting expectations for employees on maintaining the required standards of precaution and prevention. The Policy complies with all applicable regulatory requirements of India and other countries where we operate. This is reviewed periodically to ensure that it remains relevant and appropriate.

Safety Risk Management

Our Safety Risk Management processes help us identify potential hazards and assess risks associated with our operations in a timely manner. This system serves as a critical checkpoint, analysing underlying risks and implementing necessary controls. Regular risk assessments for significant changes, such as the induction of new aircraft types or operational procedures, ensure that potential hazards are identified and addressed proactively, thereby minimising risks and strengthening the safety of our operations. Information related to incidents is submitted to regulatory bodies, as per the law.

Safety Assurance

Our focus on systematic Safety Assurance enables us to track the effectiveness of existing controls and identify areas for improvement. These ongoing monitoring activities and review of control measures strengthen our operational safety. The Safety Risk Management process is reinitiated to evaluate and assess new controls, wherever necessary, to guarantee continually safe operations.

Safety Promotion

Promoting a safety culture across the organisation forms a key component of SMS. We share critical safety information with our employees across operational departments through an in-house monthly journal - IndSafe - along with flyers and circulars. Ongoing reiteration of the importance of imbibing a safety culture across the Company has increased awareness levels among our teams.

Safety Reporting and Investigation

Underlying the SMS is a strong foundation of transparent and accurate Safety Reporting and Investigation process. We employ a safety reporting tool, Integrum, to report potential hazards. This tool allows us to submit both mandatory and voluntary reports to address potential risks. It also empowers employees across levels to easily report safety concerns, facilitating a proactive approach to risk mitigation.

In the event of an accident or incident, a well-documented investigation process plays a critical role in determining the root cause and recommending appropriate mitigation action. We collaborate with relevant stakeholders, such as Flight Operations, Engineering, In-Flight Services, Airport Operations, OEMs and airport operators, to thoroughly investigate occurrences, determine the root cause(s) and contributory factors, and formulate and implement mitigation actions to prevent future occurrences. IndiGo’s Permanent Investigation Board collaborates with regulatory authorities to conduct thorough investigations of all major incidents.