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The magazine for Intelligent Business Systems clients

Issue 3 Summer/Autumn 2006

Presto Retail POS upgrade recipe for expansion Taco Maker picks StockLink for USA growth Loyalty key to increased sales and profits The importance of quality project management


Welcome to Impact 3 A warm welcome to the Summer 06 edition of Impact, the bi-annual magazine from Intelligent Business Systems designed to show our impact within the fast-moving world of POS. In keeping with the soccer World Cup year, this edition of Impact has an international flavour with an article from Steve Krolak, Vice Presidents Franchise Development of Taco Maker in the USA. Closer to home we are delighted another client, Stephen Grocutt, MD of Pasty Presto, tells us about how IBS is helping him manage his fast-growing retail operation. Enjoy reading this edition of Impact. We hope, as always, it gives you plenty of food for thought. If you want to find our how we can impact on your business, do not hesitate to contact us. We look forward to hearing from you in the near future. Dee Powell, editor, Impact Front cover image: Steve Grocutt relaxes at his Stratford Upon Avon outlet. Impact is published on behalf of Intelligent Business Systems (St James Road, Brackley, Northants, NN13 7XY, 01280 709 400) by Creative Space Squared. If you have any comments or feedback, contact me on 01280 709 400 or e-mail dee@ibs-systems.co.uk. We are always delighted to hear from you.

News from IBS Pasty Presto’s tasty upgrade speeds up reporting IBS has upgraded the enterprise management system for the 28-strong Presto Retail chain to speed up reporting and enhance the business information available to the retailer's directors and senior managers. Based primarily in the south and south west of England, Pasty Presto is an upmarket bakery café chain selling high-quality, freshly-made food and drink. The upgrade, managed by IBS project managers, Mark Bagnall and Neil Quinn, has seen the installation of StockLink Professional at the outlets and StockLink Enterprise at head office. The project included extensive training of managers, specially commissioned training manuals and a four-week implementation schedule. “This contract shows the benefits of longterm relationships as our understanding and knowledge of Pasty Presto greatly assisted the smooth transition between the existing and new systems,” said IBS managing director Gareth Powell.

Pasty Presto founder and MD, Stephen Grocutt, writes exclusively for Impact. See pages 4 & 5.

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IBS flies the flag at Teeside Airport IBS has landed a contract to supply a PC POS EPOS-based system at Teeside Airport’s Caterleisure facilities, writes project manager Mark Bagnall. A key element of the brief was to install the PC-based POS terminals and StockLink Professional without interrupting or inconveniencing Caterleisure customers or staff. Now having successfully navigated the implementation at the fast food bar and Costa Coffee kiosk operations, IBS is looking forward to further projects taking off at other Caterleisure’s airport and rail sites in the UK.


Kazbar and Café CoCo account gains for IBS

Kazbar

IBS has been appointed to install two EPOS systems of Clinton Leisure’s high profile hospitality outlets in Oxford. PC Pos EPOS-based systems running full back office software modules at the point of sale have been configured at the Kazbar and Café CoCo to save time and effort at the close of business. IBS initially installed the system at the Kazbar where manager James Webb and his team were so impressed they awarded a second contract for Café CoCo. Highlights of the installation are the integration of complex table plans, swipe card systems for discounts and customer loyalty and running the cat5e cable in ‘exposed copper pipe work’ to ensure the installation was sympathetic to the design theme of the Kazbar. “This was a great project to work on, especially as there is potential to roll out the Kazbar as a hospitality brand,” commented Mark Bagnall, IBS project manager.

Taco Maker picks StockLink for America American three-in-one quick service restaurant franchise, Taco Maker, Inc, has incorporated StockLink into new store development and remodelling packages with the intention of converting all its outlets in the future. Taco, based in Ogden, Utah, but with over 90 stores in Puerto Rico and a presence in India, is a franchise operation created to offer a choice of Mexican, traditional burger and health-conscious options under one roof. The company has experienced dramatic growth in recent years, driven by high demand for Mexican food. It is currently in talks with 100 additional franchise operators. “We have systems in place to enable our new franchisees to operate their facilities in a productive and profitable manner. StockLink is a vital part of that package,” said Steve Krolak, Taco Maker’s vice president, franchise development.

“This deal in the USA is proof again of the universal appeal of StockLink as a tool to allow enterprises to run better, more profitable businesses. Naturally, we’re delighted with its success in the USA,” said IBS managing director, Gareth Powell.

Enhanced practical CRM option added to StockLink StockLink has added an easy-to-use, updated and enhanced Customer Relationship Management module to help clients track customer buying habits, run measurable, cost-effective, efficient marketing and sales promotional plans and offer reward schemes. Options include tracking points earned by customers and individual spend per visit. The module also has numerous reporting functions that help assess the value and profitability of tactical activity.

Uniwell's DX-915 now available from IBS Just launched in the UK, the new Uniwell DX-915 is now available from IBS. Specifically designed for hospitality applications in pubs, restaurants, café bars, fast food and drive-through operations, the DX-915 features a large 15” touch screen LCD monitor, expanded flash memory and highperformance CPU. It features a rugged yet eye-catching cabinet and Ethernet, RS485 and RS232C ports as standard as well as newly added PS/2 interfaces for a PC keyboard.

Count on the Tellermate Steve Krolak explains why Taco Maker selected StockLink. See pages 6 & 7.

Cantaloupe venues gain from IBS approach IBS has completed a major software installation, training and project management contract for the Cantaloupe Group, which runs four very popular and high profile London entertainment venues. Looking for a central management tool to control stock, till programming, reports and weekly business sheets, the Cantaloupe Group approached IBS after recommendations from Geronimo Inns, another IBS client. An essential requirement of the project was to ensure new electronic business sheets emulated the old paper spread sheets that had evolved over the years for the benefit of busy managers.

IBS... in brief

Available from IBS and linked to all versions of StockLink, Tellermate cash counting technology is designed to speed up till, float, safe and back office reconciliations. Tellermate counts coins, notes and non-cash items like cheques and credit card receipts by number. A direct link to StockLink eliminates manual data entry and the potential for human error.

MORE, MORE, MORE

Cantaloupe

See our special Cantaloupe project management feature on pages 8 & 9.

As well as new account gains, IBS teams have been busy installing hardware/ software systems at new sites for existing clients, including the Peach Pub Company, PizzaExpress, Tootsies, Benugos, Lakeside Superbowls and Geronimo Inns. Once installed, the new sites seamlessly integrate into their respective head office systems. 3


Tasty future planned for Pasty Presto “I first thought about the idea for Pasty Presto when I was visiting Cornwall and noticed that although a lot of businesses were selling Cornish pasties, not many of them were doing it particularly well. Although the inspiration was based around the traditional Cornish pasty, which dates way back to the middle ages and beyond, I envisaged Pasty Presto as a pan European food concept. After all, I wanted maximum customer appeal. So our pasties would sit alongside salads, soups and organic baguettes and gourmet coffee, using the finest 100% Arabica, traded fairly direct from the farmers and ground daily at the point of sale. Even our pasties would reflect cosmopolitan European tastes. Not only would we sell the traditional pasty, we would also add a host of other tempting flavours from savoury spicy chickpea, cheese & onion and curried options to chocolate & banana and apple, rhubarb & custard. It was a simple but effective retail proposition that would work if we could guarantee the quality, which I believe we’ve done. One of the major reasons for our success over the past 10 years has been our total commitment to value for money combined with the excellence of our offering. Freshness of all our produce, for example, has always been and will always be an essential ingredient to our proposition. Our patisserie and viennoiserie products are proved overnight, freshly baked every morning and only sold that day for perfect freshness. Likewise, we only use steak for our traditional pasties where mince is a definitely a dirty word.

Stephen Grocutt used to buy, renovate and run pubs before a trip to Cornwall inspired the launch of Pasty Presto, a bakery café chain selling high-quality, freshly-made food and drink. Here Steve talks exclusively to Impact about how IBS has helped the retail catering operation prepare for further expansion. 4

Whether they sit in or take out, customers are always going to be tempted by the amazing smells and aromas of freshly cooked food and attention-grabbing window and interior displays. We’ve found over the years that people always eat with their eyes and come back for top quality. Just as we wanted to market ourselves as the best retailer of Cornish pasties, we also wanted to ensure we had the most effective business systems in place. And as we’ve expanded from one to over two dozen


Pasty Presto currently has 28 outlets, primarily in the south and south west of England. Four more are due to open in the near future.

stores, the need to optimise business control has never been more important, especially as further additions are in the pipeline with openings in Canterbury, Bridgend and Ashford on the horizon. I’m busy looking at other towns and cities to build an even greater presence for Pasty Presto. With the time right for an upgrade, we contacted Gareth and his team at IBS, who installed and have been looking after our original system. Our brief was to give us faster communications and more detailed reporting while at the same time minimising disruption to the business. IBS had to fulfil several key criteria, including training, retaining existing information and ensuring a smooth transition from the old to the new system. As always, the IBS team is very thorough and produced a plan for the changeover, which included installing new hardware and software in all our restaurants, hosting pre-install group training sessions for our head office staff and outlet managers. This was supported by installation and refresher training and daily access to the IBS help desk. The training run by IBS was important as many of the managers at the outlets were using Windowsbased technology for the first time. We set a four-week installation plan because we wanted to minimise the disruption to the business and again IBS matched our expectations. Thanks to IBS’ efforts we now get much faster business data transfer from our outlets to our head office so we can have detailed stock result information to run our business processes. By selecting to use an ADSL communications infrastructure, the speed of data transfer is up to 100 times faster than the old standard dial-up. IBS used the ‘stock result designer’ module within StockLink to design new more detailed stock results for different stock categories. Now we have the capability to receive live, real time information every hour (at a much faster speed) so we constantly know what is happening within the business.

Pasty Presto’s 10 steps to better business control a new head office database 01 Create using StockLink 02 Create a blueprint restaurant database user policies and set-up 03 Create polling bureau service more detailed weekley 04 Design business sheets comprehensive stock level 05 Design results and reports custom purchase order 06 Design templates organise & action group 07 Plan training sessions and produce training manuals organise & action upgrade roll 08 Plan, out to all restaurants 09 Provide on-going after-sales support innovative POD POS for 10 Develop mobile shop at the NEC The real beauty of the system and having long-standing relationships with key suppliers is the fact they understand our business and are able to help us develop new ideas and concepts. One of our most recent achievements has been a high profile outlet at the Piazza within Birmingham’s NEC. As well as the outlet at the exhibition and events venue, we’ve also introduced a mobile ‘pod’ that can be moved from hall to hall to offer inshow catering for exhibitors and visitors alike. Cleverly we installed a 15” PC POS terminal with an integrated point of sale and full touch-enabled back office system on one machine. The system also boasts a simm card based pay-as-you go mobile ADSL router for communications to HQ. This ability to be innovative and creative is the hallmark of both Pasty Presto and IBS. It gives us a genuine competitive advantage in the market place and bodes well for our future growth. These are exciting times.

Intelligent Business Systems has worked with Pasty Presto since the launch of the retail concept a decade ago and recently upgraded its enterprise management system. This includes installing StockLink enterprise and professional software and broadband routers. The planning process for the upgrade took three months with the roll out carried out over a four-week period. IBS converted several years of historical DOS data to a new SQL based database. Data transfer is now 100 times faster using the new IBS communications infrastructure. IBS also supplied a kiosk solution for a new portable pod shop at the NEC, Birmingham. This has the potential for wider use at airports and railway stations and other similar locations. 5


StockLink integral to success of three-in-one QSR franchise

Franchising is big business in the USA where tried and tested concepts have a far greater success rate than new start ups. Here Steve Krolak, vice president, franchise development of the Taco Maker, Jake's Over The Top and Mayan Jamma Juice combination tells

Combination outlets are Taco Maker's most productive and most profitable venture. And little wonder. They have universal popularity. Our one-roof, threein-one offering appeals to all the family because it gives them genuine choice when they visit us. My own family, for instance, is typical of the type of people who like to have options. Nine times out of ten my wife will order the taco salad while I prefer the Burrito Grande Platter because it has a little of everything Mexican, which I adore. However, my youngest daughter will usually have a hamburger with cheese fries. For desert my daughter and I will have ice cream and my wife will have one of our Mayan Jamma Juices, with either a fibre or fat-burner booster, because it's "healthier." Come the end of the meal, we're happy because we've eaten what we want, we've eaten together and we've eaten well.

Impact about the importance of StockLink to his Quick Service Restaurant (QSR) franchise proposition. 6

OK, my family could be bias so you may need more proof of the popularity of the concept? Well, we have 146 outlets currently in operation with a further 10 new outlets in various stages of development. Since the start of the year, we've been speaking to hundreds of individuals who want to become involved with us.

We're always willing to talk to prospective business partners. At home in the USA or anywhere else in the world, including the UK (we have already launched a franchise operation in India). When we speak to potential partners we push two essentials; the popularity of our offering and the proven track record and success of our business model. We've researched it and we know it works. Mexican food is undergoing a real boom at the moment, outpacing all other segments at the rate of 4 to 1 so our freshly-made Taco Maker menu is grabbing a lot of attention. Our Jake's Over the Top charbroiled burgers, cheese fries, and ice cream treat are the mainstay offering of the American QSR industry while Mayan Jamma Juice attracts the more health conscious segment. As part of our New Store Development Package we include the necessary equipment and software specifications so all new franchisees know exactly how to operate their facilities in a productive and profitable manner. StockLink is now an integral and vital part of that package. In today's world no one can afford to wait until the end of the month to see if they got


AMERICAN SPECIAL FEATURE lucky and made some money. By then it could obviously be far too late and we're not in the business of gambling. With StockLink, our franchisees can review their productivity at the end of each and every day. This allows us as the franchisor to help our franchisees make the necessary course corrections to address those critical factors that impact on our business. Marketing and advertising plans can be adjusted as needed. Key points of business operations that are taught in our extensive training program are reinforced when renewed focus is needed. When we explain this to potential franchisees, it shows them we mean business. Shows them we have the systems in place that eliminates risk. Once accepted as a franchise, we not only teach our franchisees how to make a great tasting burrito but how to run a great business. We also teach them what to look for on the business front. StockLink gives them the information they need to quickly determine if their business is on track or not. In the Quick Service Restaurant (QSR), or fast-food business, we have to deal with some pretty volatile factors and again StockLink is a key ingredient. Controlling labour and food costs is essential to our success. Labour turn-over tends to be very high in this industry. For the most part there are a lot of younger people; high school students just starting out in the work force, and those that are working their way through college. Training and proper scheduling sounds like QSR 101, but it's not always that simple. You have to know and understand your business and that includes customer trends and patterns, not just class schedules. It means you need to track performance and measure that performance against a proven profitable model. Tracking that sort of information and pulling it from our other outlets allows us to constantly validate our own model and guide our franchisees in a responsible manner.

Our menu items are made fresh from scratch daily. When you make the decision to offer that level of food quality, getting the right amount of each of our specially selected ingredients to each of our outlets in a timely manner is the only way we can guarantee the freshness of the food we serve. We can't afford to run out of food, we'll frustrate and lose customers. Nor can we afford to throw away excessive amounts of stale food products as that drives up the overall costs. It's perhaps the simplest example of where knowledge is power. In our case, it is the difference between making money or losing it.

If you’re intersted in finding out more about Taco Maker franchise opportunities please contact Steve Krolak at skrolak@tacomaker.com

We're serious about making money. For us the best way to do that is to deliver a quality meal made from the freshest ingredients, and do so at a reasonable price in a timely manner. That has been the key to our success everywhere we go. At the time of writing, we've opened our 92nd outlet in Puerto Rico. By the end of this year we will surpass our original goal of 100 outlets in that market. We have also targeted several other key US markets to introduce The Taco Maker - Jake's Over the Top - Mayan Jamma Juice combination concept and already have several new outlets in various stages of construction. We have experienced steady success in several international markets as well, and have begun working with key contacts in a variety of areas. Our outlets in India are doing well and we expect that market to also grow significantly over the next five years. 7


Quality project management keeps IBS in harmony with Cantaloupe Group Project management is an essential requisite for any IT-based company looking to make a genuine difference in a highly competitive hospitality environment. Here project manager Justin Atkinson reveals the IBS approach to a software installation and training programme for the Cantaloupe Group, which runs four very popular and high profile London entertainment venues. “The Cantaloupe Group has developed four very busy sites and wanted to install a central management tool to control sales reporting, weekly business sheets, touchscreen till programming and stock control. As the Group already had Uniwell touchscreen terminals, our role was to install StockLink enterprise software at head office and StockLink professional software at unit level to give everyone the control and reporting data they required. Smooth project management and detailed training ensured all key Cantaloupe team members understood and supported what we were doing. This was essential to the success criteria of the project. Just as important, we had to make sure there was minimum disruption to the head office management and day to day running of the four sites. This commitment made the project all the more enjoyable and challenging. All four sites are high profile businesses and are frequently featured in Time Out magazine in London. I would say they are quite unique in their genre and that success is partly down to the highly competent managers who have a fairly autonomous role in the management of their businesses.

As with all the contracts we undertake at IBS, listening and planning come before any implementation and installation. We like to listen in detail to what the client wants to achieve and how their and our resources can complement one another to the mutual benefit of all concerned. Dan Heath and his team at Cantaloupe already had in place an extremely efficient and up-to-date IT set up and just as important, the external network company they used were very helpful and efficient. Possibly my greatest challenge was creating the business sheets. The prerequisite was to ensure our new versions emulated wherever possible the complex spreadsheets that had evolved over the years. This was to eliminate much of the work for the managers and ensure that all important smooth transition. A business is bound to suffer if new systems slow down the day to day management and interfere with operational procedures.

stock elements of Stocklink and set up suppliers, products and prices etc and link them to the PLU breakdowns. At IBS we deal with this every day of the week so it is easy for us to understand. For people new to it, it can be a big learning curve for them really, and everyone at the Cantaloupe Group responded very well. With the planning and people in place to ensure a smooth switch, it’s time to kick off the changeover from old to new. In this case we had to upload all of their existing program data from the touchscreen terminals at each site back into StockLink. This procedure had the added advantage of auto-generating the update files for head office. Next we installed head office and polled the sites. All the program data for

This was particularly demanding because they had never done in-house stock results. They therefore had to appoint various members of staff to take ownership of the

Market Place 8


Cargo

each site then populated the head office database – and the install was in fact text book from start to finish! Once everything is installed and up and running, there are always the follow up calls to ensure everything is as it should be. Speaking to the managers afterwards was extremely stimulating with fast flowing, positive feedback, particularly from the time-saving perspective of the new procedures. The post-install phase was extremely rewarding because the managers have told me how pleased they are with the end result. When we installed

the software, the managers were always extremely positive and eager to learn about the new procedures. Training was also made easy by the fact that the managers were keen to learn and more than competent at understanding new systems. Ultimately, the biggest test of a successful project is whether you get invited back again. Without counting our chickens, we look forward to working with Dan and his team at Cantaloupe in the near future when they open their next exciting new site in the capital, the Big Chill House.

The Cantaloupe Group, launched 10 years ago by directors Richard Big and Nigel Foster, runs four hospitality businesses in London and is planning to open another two outlets in the near future, including the Big Chill House and a new food/drink concept. Cantaloupe’s high profile venues combine quality food and drink offerings with live music ranging from urban and hip hop to alternative country. As well as stylish, distinctive venues with their own unique personalities and styles, the Group also runs its own record labels, releasing a wide variety of music with the best known artist probably being Lady Sovereign. 9


Managing customer relationships increases loyalty and benefits the bottom line! IBS managing director Gareth Powell explains how the new Customer Relationship Management module in StockLink helps improve customer retention and loyalty. You don’t need to have a Masters degree in marketing to understand the benefits of customer loyalty programmes and relationship management. Anyone who runs a business knows it is much harder to convert new clients than it is to sell to existing customers. This is particularly true of the fickle hospitality industry. At the same time, it is important to reward the loyalty of existing customers. Which is why we have added a Customer Relationship Management module to our StockLink software to help you achieve all of the above and a lot more besides. This new module, which replaces our existing customer loyalty module, is as easy to use as the rest of the StockLink software. Powered by Windows and featuring familiar drag ‘n’ drop technology, the new module can be used at both head office and unit level. Key to the success of the module – and indeed all your customer relationship management – is the collection and regular cleansing of detailed customer databases. Once this has been implemented you can start benefiting from a number of great features. The module has a mailmerge facility so you can communicate with your customers by post, e-mail, text or phone. If you’ve got the details, you can speak to them quickly, cost-effectively and personally.

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Here are a few of the great things you can do. Tracking points gained by customers to reward them for the amount they spend. Major supermarket chains epitomise these schemes which are becoming increasingly attractive to hospitality chains and independents. Points schemes like these can also promote particular brands or items at times to suit your business. Tracking individual customer spend by item and groups of items gives you a brilliant profile of their purchasing habits, collectively and individually. This information is an invaluable aid to planning and implementing tactical promotional activity. You can run multiple loyalty schemes. These can either be pre-paid cashless cards or points-earned, whatever suits the strategic and operational development and management of your business.

Run cashless spend programmes – which we find are particularly popular with universities, colleges and schools. Loyalty schemes enable you to access detailed customer reports to give you relevant information to manage your marketing and operations effectively. Flexibility is synonymous with the on-going success of StockLink and this new module is no exception. You can have multiple cards per customer, produce cards controlled by expiry dates and activate or deactivate cards for the ultimate in management control. In fact, we anticipate this will be one of the most eagerly awaited and popular new modules that we have introduced to StockLink. The real beauty is you can run loyalty programmes just as good as the supermarkets without requiring massive set up investment and running costs. Now that’s worth raising a glass to! Cheers. Cash loyalty is simplicity itself.

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Your customer is issued with a card which has its own unique number.

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The customer is assigned to a scheme or multiple schemes (some of our clients may have many different company schemes).

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The customer card is credited with a cash amount. This can be done centrally as in company schemes or at a till point just like any other transaction.

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Whenever a sale is made through the epos terminal the customer presents the loyalty card for swiping and the cash amount is deducted from the credit on the card. The epos terminal will print a detailed customer receipt to include: • Total points earned & available to use • Points earned in this transaction • New points balance

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Credit balances are left on the card for future use or if you exceed the credit you can simply pay any excess in the normal way.

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Added security such as a customer photograph can pop-up on the epos terminal at the time of the transaction


A Scotsman’s Letter from America John Naismith is a POS industry veteran who has worked in Scotland, England and Canada. Now he operates out of Atlanta, Georgia, leading the IBS invasion of North America, after a spell as President of Uniwell USA. Here he sends us his latest Scotsman's Letter from America. It’s exciting times in America on both a business and personal front. One of my highlights away from the office was attending Hugh Hefner’s 80th birthday party. There was a lot going on, which I won’t repeat here, but I can say that it was nice not to be the oldest guy in the room!

married and began raising a family. He was on a visit to see his family in England when he heard of our plans for North America. Simon was delighted to rejoin and is proving to be a real asset.

I admit to being “more experienced” than my colleagues on both sides of the pond, but at the Playboy Mansion I was a comparative youngster – among the men, at least. The women were quite another matter!

As a project manager, Simon works with both resellers and end users, and he was involved from an early stage with Taco Maker, who operate out of Ogden, Utah.

Talking of young women, congratulations go to Simon and Sharon Wells on the birth of their daughter Jessica. She’s a beautiful baby and, as a bonus, is helping her dad learn how to go without sleep. This will come in very handy as our US customer base continues to grow. Some of you may remember Simon from when he worked with IBS in England. Simon decided his future lay in America, so he came,

IBS Profile…

Name: Job title: Status: Children: Interests: Ambition: Fav song: Fav Fav Fav Fav

drink: food: film: country:

Barry Miller Customer Support Engaged Two Music, reading To go to a concert in Seattle Queensryche - Operation Mindcrime Guinness, Jamesons Chilli Breakfast Club Cuba

Taco Maker, which includes Jake’s Over the Top and Mayan Jamma Juice as part of its three-in-one consumer offering, is now specifying StockLink as an integral part of its business for existing and new franchisees.

they are in the world. Contact details are at the end of Steven’s article. While Taco Maker’s main office is in Utah, Caribbean operations are based in Puerto Rico, where Taco Maker will open their 100th island location later this year. I’ve spoken often to Alejandro Burgos, Operations Specialist for the region, but we’ve yet to meet. Maybe I’ll wait until winter sets in here on the mainland before I arrange that visit. I’ll keep you posted on new developments stateside in the next issue of Impact.

Taco Maker Vice President Steven Krolak explains why in an exclusive feature on pages 6 & 7. Steven is always very happy to hear from a potential franchisee, no matter where

Q1: What is your day-to-day role at IBS? A1: My primary role is to provide telephone support to customers to ensure the smooth running of our systems and give them all the support they need. My role also includes setting up pc/till systems and liaising with client head office personnel to ensure rollouts, engineer callouts and installs are achieved with maximum efficiency. It’s enjoyable and challenging work. Q2: How long have you been with IBS? A2: Seven years – and not feeling itchy at all! Q3: What is your approach to your job? A3: A5, A43 every morning! Seriously, I give them the same effort and commitment I would expect if I were the client. Q4: What is your previous industry experience? A4: I spent five years working in the North West for a well known EPOS

company before moving down south. However, I do head north several times a year. Nothing beats watching Everton at Goodison Park. Come on you blues! Q5: What makes IBS special? A5: Several reasons. Each day is varied with new and different challenges. The staff here at IBS all have different skills which we pool together to create a vast source system knowledge to help our customers. It’s probably one of the best knowledge banks in our industry. Q6: What is your most memorable life/work experience? A6: I wouldn’t like to highlight one particular client or job as they are all important. However, on the personal front finishing the SunRun (a 26.2 mile night hike/run through the Malvern/ Chiltern Hills) takes some beating. Never has the thought of a pint of the black stuff seemed so inviting. Or tasted so good when I finally got my hands on one.

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FAT CAT

café bar

john lewis

We’re definitely their cup of tea. And we could be yours too! Intelligent Business Systems provides POS and enterprise management for multi-site hospitality businesses in the UK, Europe and in the USA. We do it for the likes of PizzaExpress, BBC, Coffee Republic, Fresh Italy, Peach Pub Co, Fat Café Bar, Geronimo Inns, Tootsies and John Lewis. And we can do it for you as well. Intelligent Business Systems, St James Rd, Brackley, Northants, NN13 7XY Tel 01280 709 400 Fax 01280 704 315

Call 01280 709 400 email: justmycupoftea@ibs-systems.co.uk or visit www.ibs-systems.co.uk


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