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HOSPITALITY MANAGEMENT SOLUTIONS - by design
3 HOSPITALITY MANAGEMENT SOLUTIONS - by design
WELCOME “Our hospitality management solutions are designed to manage and alleviate multi-channel pressures. This includes the enormous challenge of streamlining platforms and systems in order to place the guest experience at the heart of everything you do. We help hospitality retailers achieve a seamless omnichannel customer experience through cross-channel data synchronisation, easy promotions and loyalty programmes and enable them to provide an enhanced level of personal customer service.� Gareth Powell, Managing Director, Intelligent Business Systems
“Kitty Hawk is an elegant and aspirations mix of bar, restaurant, casual dining and cafe culture, seamlessly laced with a selection of retail. A department store of dining concept open from 7.00am - midnight in the heart of the City.We want the best of everything - including our EPOS technology from Intelligent Business Systems.� Jayne Baker, Kitty Hawk Credit: Kitty Hawk, London
5 HOSPITALITY MANAGEMENT SOLUTIONS - by design
OUR JOURNEY EVOLUTION Our EPOS-based hospitality management solutions save profitable multi-site enterprises money, time & resources. Our solutions operate exclusively in the cloud. They are regularly updated so clients access the very latest cutting-edge innovations. Our reputation for highly personal service is a tribute to the professionalism of all who fly the IBS flag.
CREDENTIALS • 26 years providing hospitality management systems by design • All our products and solutions operate 100% in the cloud • 1000s of our terminals used by 100s of sector leading hospitality clients • In-house dedicated technical support and installation teams • 6 core online EPOS-based products designed & perfected by our development team • Live data ready for analysis and action within seconds • £2bn+ annual sales and purchases through our systems across 4 continents • Use 5 service styles in any relevant operational combination • Solutions easily configured for 8 key service sectors
“As a growing multisite operator, we wanted to ensure that we selected the right systems solution partner to support our business goals.� Martin Glinski, Rick Stein Credit: Rick Stein, Porthleven
7 HOSPITALITY MANAGEMENT SOLUTIONS - by design
A PERSONAL TOUCH All our clients put their guests satisfaction at the centre of everything they do. This mirrors our own philosophy to do the same with the operators we work with on an on-going daily basis. Whether it is specifying a solution, managing an installation or providing support or consultancy advice, we are proud of the consistency and commitment to an unrivalled friendly, personal approach.
“Our end goal is to deliver data to head office and StockLink is integral to that achievement.” Marc Dawson, Revolution Bars Group Credit: Revolución de Cuba
9 HOSPITALITY MANAGEMENT SOLUTIONS - by design
EMPOWERMENT Our solutions are configured to satisfy an operator’s existing operational requirements. Once set-up, the system intuitively does the rest, seamlessly tracking, recording, analysing and reporting on the data it gathers. Bespoke business intelligence and reports are shared to a timetable that meets daily operational and management requirements.
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A safe and secure platform for all our systems
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Any number of outlets can be added as your enterprise expands, no matter how complex or sophisticated your operational infrastructure.
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Sales data and EPOS changes are applied real-time without interrupting service.
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StockLink Online sits in the cloud and powers numerous EPOS-driven tools to help your business perform more effectively.
SITE PC
Information, data and reports are accessed 24/7 on any device anywhere in the world where you have an internet or Wi-Fi connection.
H/O USER
MOBILE DEVICE
TABLET PC
11 HOSPITALITY MANAGEMENT SOLUTIONS - by design
LIFE IN THE CLOUD All our systems and products operate exclusively in the cloud and have done for over eight years. We are pioneers. The first EPOS-based technology business to have the confidence and capability to totally transition across to the cloud to give our clients easy, safe data storage and almost instant access to data and business intelligence.
“Transaction time is vital to us during our busy periods.� Alex Heynes, Vital Ingredient Credit: Vital Ingredient, London
13 HOSPITALITY MANAGEMENT SOLUTIONS - by design
PARTNERSHIPS We work closely with our clients and third parties to manage multi-channel pressures, streamlining platforms and systems so we always place the emphasis on a great guest experience. Our collective goal is to achieve a seamless omnichannel customer experience through cross-channel data synchronisation, easy promotions and loyalty programmes so operators can offer an unprecedented personal customer service.
“With counter service at GBK, the facility for customers to check in and pay with their PayPal profile picture has made the transaction faster and easier and we’ve got to know more of our customers by name!” Katie McDermott, GBK Credit: GBK, London
15 HOSPITALITY MANAGEMENT SOLUTIONS - by design
INTEGRATED APPLICATIONS We are constantly enhancing end-user value for operators using our cloud-based EPOS-driven technology tools. We integrate our multi-channel hospitality management solutions with numerous third party apps and systems. And we’re adding more all the time. This seamless data sharing capability helps hospitality operators do better business free from unnecessary duplication and expense.
“Other EPOS providers who tend to leave you to it. If you lose data or make a mistake, it is tough luck. IBS will do everything to help you. I love such passion and commitment to what they do. That extra care is important to us.� Emmett Loughran,The Japanese Centre Group Credit: Ichiryu Udon, London
17 HOSPITALITY MANAGEMENT SOLUTIONS - by design
FUTURE TECHNOLOGIES The digital revolution has changed forever how we view and use technology, both as operators and as customers. Our goal is to ensure our clients always provide a seamless omnichannel customer experience thanks to cross-channel data synchronisation, easy promotions and loyalty programmes, irrespective of the device or the location or the time.Â
OUR 6 CORE PRODUCTS Developed in-house for the Cloud at our HQ in Brackley
POSLink Touchscreen EPOS Technology
StockLink Enterprise
POSLink Kitchen Video Management System
StockLink Online Shopping
StockLink Online
StockLink Loyalty
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HOSPITALITY MANAGEMENT SOLUTIONS - by design
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We are actively involved in Propel’s Multi-Club. As the exclusive EPOS technology sponsor, we attend three major conferences each year in London and Oxford while our managing director Gareth Powell writes a regular technology column in Propel Quarterly, the hospitality essential businessF I N E D I Nsector’s ING B AR RE STAURANT FAST SE RVICE H OTREL FINE DINING CASUALCATE RING BFINE AR R ES TAU AKIOSK NT DINING F I N E D I N I N GH OT EL BAR KIOSK RE STAURANT FAST SE RVICE RING DINING HEOT FINE CATE DINING F IBA N RDEL INING R ES TAU R AKNI O T S KBA R CAT ER I N G P OS TE RM INAL E DUCATION CASUAL to-business publication for the hospitality industry. DINING
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“IBS added valuable experience and insight from past e-commerce site development, combining this with sector understanding, to recommend solutions that were cost and time efficient. They are always reliable and accessible when we require account management assistance with the service.� Katy Emson, POD
21 HOSPITALITY MANAGEMENT SOLUTIONS - by design
POSLINK TOUCHSCREEN EPOS TECHNOLOGY Our real-time 100% cloud-based POSLink touchscreen EPOS solution simplifies ‘point of service’ purchasing and enhances the entire guest experience. We have five different but complementary service styles that are easily configured and combined to cater for every type of hospitality environment, no matter how complex or diverse.
POINT OF SERVICE
• Disable item • Receipt history • Transaction recall • Kitchen label printing • Complimentaries by reason • Refunds/voids by reasons • Discounts by reason • Paid out/petty cash by reason • Deposits taken/deposits used • Age check & refusal register • Ledger sales/settlements • Bill order numbers/bill numbers • Quick send to kitchen • Stock countdown on buttons
• Conversational ordering/ condiment • Email reports from till • Wastage entered directly on tills • Recipe/dietary/nutritional info (allergen compliance information) • Home delivery by post code • Customer look-up directly from terminals/POS • Interface to scales • CCTV interface • Scanning & bar coding option • Integrated chip’n’pin • Third party table reservation interface • Loyalty interface • Full table service functionality
• E-mail receipts • Customer names/notes • Pre-book & hold tables • Table spend/limits • Table food waiting time • Food course recognition • Order by seat • Join tables together (on table plan) • Multiple bills/table • Shared billing (by customer and tender types) • Upselling prompts • Auto-voucher printing at the point of sale
“Our five year plan is to grow in the UK, to develop a dynamic evening business and to develop in two foreign territories. The success of that plan depends on having the right technology systems in place just as much as ensuring our recipe development is spot on.� Terry Rose, Itsu Credit: Itsu, London
23 HOSPITALITY MANAGEMENT SOLUTIONS - by design
5 POSLINK SERVICE STYLES A single touchscreen EPOS solution that is easily and quickly configured to operate five different service styles. Operators can select from table, quick service and kiosk styles within the same outlet. They can be used in any combination and switched to meet the demands of the business as and when appropriate.
TABLE, TABLET & MOBILE
• Table floor plan with integration to third party reservation systems • Multiple service charge options automatically or manually applied • Tips facility • Hold tables for a customer • Join tables (floor plan) • Multiple floor plans • Intuitive offers and adjustment • Order by seat • Guest name • Integrated wi-fi card payment • Reorder drinks • Handheld order taking
QUICK SERVICE
• Fast selling screen • Staff prompts for upselling • Conversational ordering • Quick send to kitchen • Automatic next order numbers • Intelligent fast cash tendering • Integrated card payments (wave & pay) • Discounts and promotions • Receipt vouchers • Product information including nutrition & dietary (allergen information compliance)
KIOSK SERVICE
• Customer self-service screen • Customer prompts for upselling • Integrated scanners for barcodes • Photographs of selling items on each button • Send to prep printers for hot food collection point • Automatic next order numbers • Integrated card payments • Discounts and promotions • Receipt vouchers • Customer help
“IBS are responsive and flexible, their customer service is spot on.” Sarah Weir, Albion and East Credit: Albion and East, London
25 HOSPITALITY MANAGEMENT SOLUTIONS - by design
POSLINK KITCHEN VIDEO MANAGEMENT SYSTEM Our kitchen video management system (KVMS) offers precision control wherever food is prepared and served. Our KVMS monitors the path of food orders through busy kitchens and records food order pathways from start to finish to provide lots of useful statistical data. The system is configurable for food-to-go, QSR, pub restaurants and fine dining environments. • Reduces service times • Improves operational efficiency • Orders appear onscreen in seconds • Colours indicate courses and times • Customer waiting alarms for service times • Easy to peg and recall order tickets • Onscreen time-zone and performance reports • Menu card options with detailed recipes and graphics • www accessible • Ideal for single and multiple operators • Quick-send feature • Live, real-time reporting • Multiple screens can be used to control
the pass area, hot and cold cooking areas and collection points • Check kitchen status on any POSLink screen • Can be used in conjunction with kitchen printers • Orders can be easily dragged and dropped around the screen to emulate sliding tab system • Orders can be received from POSLink terminals, handheld or tablet units • Chute management system for QSR service • KVMS statistic reports at the push of a button • Counters for total meal items to be cooked • Touchscreen for ease of use • Images can be used on screen to overcome language barriers
“Intelligent Business Systems has a good knowledge and experience of the hospitality sector and we’re looking forward to tapping into this as we grow our business.” Andy Whelan, Arc Inspirations Credit: Manahatta, Arc Inspirations, Leeds
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All transactions and stock movements available for analysis within seconds of them taking place and data, sales and stock reports can be viewed 24/7.
STOCKLINK ONLINE POS CONTROL • Online real-time updates to any POS • Date/time planned POS updates • Full EPOS estate management • EPOS overview and POS monitoring • Centralised data STOCK MANAGEMENT • Supplier requisitions • Predictive purchase ordering • Deliveries • Invoices • Returns/credits • Wastage at the point of sale • Wastage via back office • Stock transfers between outlets • Internal ordering/CPU production • Detailed stock reporting • Stock holding reports • Supplier performance reports • Detailed wastage analysis • Handheld stock taking ACCOUNTS & DEPOSITS • Ledger account posting by customer • Deposits received by customer
• Deposits redeemed/refunded/forfeited • Deposits reports • Ledgers report RECIPE/MENUS • Pre-cost and plan recipes • Menu designs and planning • Cooking instructions and prep notes • Weekly menu cycle planning • Nutritional dietary requirements and allergens ONLINE ORDERING & SHOPPING • Online stores • Customer deliveries • Customer collections • Menu management • Advance credit/debit card payments • Business account payment • Fully embedded into branded www • Production sessions and online reports • Fully integrated into StockLink REPORTING • Enterprise central reports • League tables
• Dashboards and KPIs • Group weekly reports • Weekly business sheets • Profit and loss • Basket analysis • Sales reports with drill-down analysis • Real-time reports defined by date, location, product • Performance reports • Stock reports • EPOS alerts and warnings LABOUR MANAGEMENT • Employee records • Biometric clock-on/clock off • Time and attendance • Labour cost reporting • Staff performance report GIFT CARDS • Generate gift cards from Head Office • Gift card sales at point of sale • Expiry dates and top-ups • Gift card reporting • Gift Vouchers
CASH MANAGEMENT & REPORTING • Cash Management • Issue POS and staff floats • Cash declare POS and staff • Cash declare reports • Management business sheets • Management P&L • Sales reporting ROOM BOOKINGS • Real-time guest management for pubs and • hotels • Integrates to POS • Room booking diary • Guest registration • Guest invoice • Handles and tracks deposits • Automatically posts bills to the room • Records guest details • Occupancy and spend per guest reports • Invoices settled at any POS terminal or handheld device
“One of the essential parts of Peach service is reliable tills and EPOS and service to those tills. In 15 years I cannot remember an occasion when IBS were not fighting as hard as the Peach team to deliver consistent service. It is shared values that really binds us.� Hamish Stoddart, Peach Pubs Credit: Star and Garter, Peach Pubs, Leamington
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STOCK LINK ENTERPRISE StockLink Enterprise is a complete and indispensable real time head office management system designed to benefit an entire organisation. Real time reporting provides the proofs and business drivers for finance, purchasing, marketing, human resources and customer services. Instant reporting and key performance indicators enable the management team to identify and deal with issues quickly and effectively.
• Group weekly reports • Dash boards • Enterprise head office POS reports • Enterprise head office stock reports • Estate POS management • Accounts export • Drill down reports to receipt level • Emailed snapshot daily reports • Mobile dash board reports • Centralisation of EPOS data • Centralisation of suppliers & product data • Financial business calendar • Budgets • KPI reporting
“StockLink Online feeds our IT systems so we always have a clear picture of how we’re performing.” Ramesh Bukka, EAT Credit: EAT Online
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STOCKLINK ONLINE SHOPPING Online shopping adds a new dimension and revenue stream for a minimal investment and optimum profitability. And it improves the customer experience by cutting queues and speeding up the purchasing process. Simple to use and manage, customer ordering becomes another ‘outlet’ using our EPOS-driven, cloud-based technology. • Deliveries • Collections • Menu times • Integrates with website • Advanced payment by card • Account customers • Online stores • Fully integrates to store sales • Real-time stock depletion • Third party app options • Third party API options
“One aspect of the IBS approach that particularly impresses me is their ability to see the big picture.� Nick Wong, The Real Greek Credit: The Real Greek, London
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STOCKLINK LOYALTY A genuinely effective sales and marketing vehicle, this module provides cost-effective online loyalty and promotions to increase footfall, customer spend and boost profits. Activity can be monitored and measured through normal business reporting. A three-in-one loyalty card gives marketeers and operators numerous campaign opportunities. Clever design tools help them stay on message and protect brand integrity.
• Multiple loyalty schemes • Cashless • Discounts • Product promotions • Extensive loyalty reports • Bespoke customer letters • Loyalty timed events • Loyalty rewards • Customer bonus rewards • Voucher redemption
• Customer feedback cards • Smart phone integration • QR bar codes • Mifare • Swipe cards • Digital stamper cards (buy 5 coffees 6th free) • Print your own vouchers at point of sale
www.ibs-systems.co.uk
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THANK YOU Gareth, Dee and the team at Intelligent Business Systems would like to thank the following for being an essential part of our journey: Absolutely Starving, Arc Inspirations, Albion and East, Benugo, Bone Daddies, Caffe Kix, Castle Rock Brewery, Caterleisure Group, Cirrus Inns, Distinctive Inns, EAT, Eclectic Bars, Eco, Epic Pubs, Franco Manca, Fish Works, Ginger & White, Gourmet Burger Kitchen, Graze, Grounded, Harry Ramsden’s, Ideal Collection, Inception Group, Itsu, The Japanese Centre, Kitty Hawk, Knead Pubs, Love the Dogs, Mark Warner, Peach Pubs, Pieminister, POD, Pure, Revolution Bars Group, Rick Stein, Rocca, Scoffs, Spudulike, Square Pie, Tate, Taylors Cafes of Oxford, Thai Express, The Real Greek, Seafood Restaurant, Top Golf, Vital Ingredient, West Midland Safari & Leisure Park, Wolverhampton University & Wright & Bell.
Contact Intelligent Business Systems St James Road Brackley Northants United Kingdom NN13 7XY Tel | 01280 709400 email | enquiries@ibs-systems.co.uk www.ibs-systems.co.uk @ibsepos
Company registration: 2603985. Registered in: England & Wales. Company name: Intelligent Business Services Limited. Registered office: As above