IDMi:070

Keeping You Informed Since 1969 www.idmionline.com In fo rm a tio n + D o c u m e n t M a n a g e m e n t in te rn a tio n a l

O c to b e r/N o v e m b e r 2011: Issu e 70

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LETTER Hello and welcome to issue 70. There has been a lot of talk in the news lately about the UBS Bank rogue trader. In case you haven't heard the news this individual managed to lose the bank £1.3 Billion! Now I don't know about you but to me that is a lot of money!

Angela BakerCameron Chief Editor

This isn't the first time a rogue trader has lost a bank millions or billions, and there have probably been plenty of them who have earned the bank billions through whatever dodgy, unauthorised deals they have been doing. Funny how those don't make the news, I wonder why?

The point is that we only hear about it when it all goes wrong. Apparently the UBS rogue trader came clean before the banks own system to flag up the problem. How very noble of him, I mean it's not like it was other peoples money he was risking...oh no wait it was!

After all in the words of Sir Francis Bacon “knowledge is power”. That is why information and document management are so important.... and I guess that's why IDMi exists!

Ross Cameron Art Director

There has also been a lot of debate over whether banks should separate investment banking from retail banking, the problem with that is that the two sides of the business need one another to perform well. The retail aspect helps the investment by evening out their risky dealings, and when those risky dealings pay off the retail side benefits too.

Imperva have raised very valid questions about the security precautions, or lack thereof, that lead to this event. One of the major causes they have cited is too many people having excessive access privileges.

Some information, in any type of business should be on a purely need to know basis. So a well structured system which keeps the right people in, and the wrong people out of the loop is a must.

V V

S tro n g S e c u r ity Is J u s t C o m m o n S ense

If you would like to submit an article or case study please get in touch by emailing us at: rosscameron@idmionline.com or johnbaker@idmionline.com

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Letter From The Editor

IDMi:070.03

UNITED PLANET ONE OF THE LEADING DEVELOPERS OF ENTERPRISE PORTAL SOFTWARE IN EUROPE, IS PLEASED TO ANNOUNCE THAT THE ABILITY TO INCORPORATE DATA FROM ABACUS BUSINESS SOFTWARE AND MICROSOFT EXCHANGE 2010 INTO WEBBASED APPLICATIONS AND ENTERPRISE PORTALS. It has been made possible with the launch of two new Intrexx Business Integration Adapters.

The Intrexx Business Integration Adapter for ABACUS Business Software is available as part of the new version of Intrexx 5.2. It enables the quick and easy integration of data from ABACUS ERP solutions into web-based applications and procedures, providing real-time read and write access to all data fields.

Also available is the Intrexx Business Integration Adapter for Microsoft Exchange 2010, which enables all the data and services from Microsoft Exchange 2010 to be incorporated into an organisation’s intranet or portal. ■ More: www.unitedplanet.com CANON U.S.A., INC., A LEADER IN DIGITAL IMAGING, HAS ANNOUNCED NEW PROFESSIONAL SERVICES SUPPORT AND A NEW PARTNER TRANSFORMATION PROGRAM. Developed to facilitate the ability of dealers to offer comprehensive MDS services to their customers, The new professional services support offerings leverage Canon’s enterprise document systems and solutions expertise to aid in the implementation of customer-facing MPS engagements. The Partner Transformation Program provides extensive training and mentoring developed to help dealers successfully initiate and manage MPS services.

“Canon continues to demonstrate how the Company is investing in our customer relationships and taking a leadership position in helping to ensure the success of our distribution channels,” said Sam Yoshida, vice president and general manager, Imaging Systems Group, Canon U.S.A. “With businesses of all sizes seeking to improve workflow and better manage their document costs, it is critical for today’s dealers to offer a full-suite of hardware and managed print services.” ■ More: www.usa.canon.com

NOTE: Most news items

NEFCU Selects Trusteer to Meet New FFIEC Security Guidelines Trusteer, the leading provider of cybercrime prevention solutions, today announced that NEFCU has selected Trusteer Rapport to protect its retail banking members against cybercrime and meet new FFIEC Guidelines for online banking security. The credit union’s financial management technology provider, Intuit Financial Services, recommended that NEFCU evaluate Trusteer to prevent financial malware fraud. NEFCU is offering Trusteer Rapport, the leading cybercrime prevention software for PCs and Macs, free to its members as an added security measure.

“NEFCU considers internet security a top priority, and Trusteer Rapport creates a new layer of security at the point where there was vulnerability before, at the end-users PC,” said John De leso, Chief Information Officer, for NEFCU. “We feel a responsibility to take steps to protect our member’s critical information, and to reduce the opportunity for

cybercriminals to prey on NEFCU members."

Faced with increasingly sophisticated cybercrime threats, NEFCU turned to Trusteer for endpoint protection against zero-day malware and phishing attacks, and an architecture that would allow it to meet the requirements of the new online banking security guidance issued in June by the Federal Financial Institutions Examination Council (FFIEC). Trusteer Rapport: • Prevents malware from installing on the computer and accessing information inside the browser • Is simple to install, requires zero configuration, and does not force NEFCU members to change the way they bank online • Detects malware activity and removes the files associated with it

into the browser and remov malicious content that tries exploit vulnerabilities in the browser or its add-ons • Includes a rapid response cycle which updates all instances of the software around the world within minutes when a ndw threat is detected.

“Meeting the new FFIEC guidelines for online bankin security will be challenging for all financial institutions, but especially for smaller credit unions and banks,” said Rakesh Loonkar, president of Trusteer. “The Trusteer Cybercrime Prevention Architecture is a building block solution that allows credit unions like NEFCU to easily deploy the level of fraud prevention controls they need to protec members and comply with current and future requirements imposed by th FFIEC and other regulatory agencies.” ■ More: www.trusteer.com

• Monitors web pages loaded

Swivel Secure Appoints New Channel Development Manager for the Spanish Territory Swivel Secure, the pioneer of tokenless two-factor authentication technology, has appointed Francisco Aragon as Channel Development Manager for its Spanish Territory. Working from the company’s Madrid office, Francsico will consolidate Swivel’s channel partners across the region by working with resellers and distributors to enhance their authentication and security offerings in order to offer increased revenue streams.

A Spanish native with over

IDMi:070.04

content and/or brevity.

five years’ experience in the security sector, Francisco studied Computer Science at Politencnica Madrid and has spent his professional life working within the value added reseller (VAR) and value added distribution (VAD) industries.

Swivel Secure's PINsafe, which is exclusively available through the channel, is currently used by a growing number of major financial institutions, leading enterprises and public sector organisations in Spain and

IM World: News from around the globe

Portugal, as an alternative ti token-based ID technologiei As a proven, truly scalable, multi-factor authentication technology, PINsafe represents a major growth opportunity for system integrators and VARs to rapidly exploit the complianc led demand for strong authentication solutions. ■ More: www.swivelsecure.coi

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information

OVERLOAD Do you want to spend

time searching or finding Do you want compliance Do you want process efficiencies OITUK Ltd., specializes in providing C-Cube Electronic D ocum ent and C ontent M anagem ent & W o rkflo w solutions, based on th e C-Cube softw are suite. Systems scale fro m sm all d e p a rtm e n ta l applications to large enterprise -w ide solutions and include: the C-Cube Portal, Electronic Forms, C ontent Searching, and C-Cube Electronic D ocum ent & Records M anagem ent System (EDRMS), o ffe rin g specialised solutions, including:

• Legal Compliance

• Invoice Capture and Authorisation

• Health Records Management

• Local Authority Applications

• Law Enforcement Applications

• Human Resource Management

• Information Web Portals

The key to all OITUK solutions is in teg ra tion w ith your business to ensure th a t in fo rm a tio n is delivered on tim e and to th e rig h t place. OITUK Ltd has provided integrated solutions over th e last

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PLUSTEK TECHNOLOGY INC IS DELIGHTED TO ANNOUNCE ITS SMARTOFFICE PS406 AND PS406U SCANNERS ARE NOW SUPPORTED BY EMC CAPTIVA ISIS (Image and Scanner Interface Specification) drivers—in addition to TWAIN. EMC Captiva ISIS drivers use an industry-standard interface that works with many imaging applications, ensuring that the SmartOffice PS406 and PS406U run at their rated speeds and take full advantage of the power inherent in the hardware. The ISIS driver is very effective for handling high-volume scanning environments for expedited processing.

The ISIS engine provides highvolume document scanning, able to process over a million pages per day, which can then be routed to various process steps, based on defined rules. The technology supports streaming, multi-image formats from one scan, multi-processing capabilities, and highperformance processing. In mission-critical processes, imaging users accept as established fact that ISIS interfaces are faster and more consistent than TWAIN interfaces. The ISIS drivers also help to improve security and reliability. ■ More: www.plustek.de/uk/ IRONKEY, A LEADING COMPANY SECURING DATA AND ONLINE ACCESS, ANNOUNCED TODAY A PARTNERSHIP WITH IMATION CORP. (NYSE: IMN), a leading global technology company dedicated to helping people and organizations store, protect and connect their digital world, allowing IronKey to focus its efforts on helping enterprises secure access to cloud-based Internet services. Imation will acquire the security hardware component of IronKey's business, and the two companies will partner to offer IronKey online security services to enterprises, financial institutions, governments and consumers. IronKey's online security services protect the data, passwords and transactions of over 3,000 government agencies, enterprises and their employees and customers. IronKey and Imation announced that they have entered into a definitive agreement under which Imation will purchase the assets of IronKey's secure data storage hardware business. ■ More: www.lronKev.com

IDMi:070.06

NOTE: Most news items have been edited for content and/or brevity.

DocuLex Introduces Web-Based Scanning DocuLex, Inc., creator of award-winning, businessready content management software, announced today its release of the latest version of WebSearch, the electronic content management component of its Archive Studio Software Suite. The Archive Studio Software Suite is a 100% secure, browserbased solution that is an easyto-use, productive electronic document management system for any business seeking instant document access. The suite and its components enable collaboration, email archiving and compliance, customized workflow and records retention. The new version of WebSearch now features a web-based scanning application that does not require a stand-alone capture software solution for digitizing documents. Users do not have to source a third party capture product to scan their documents, thus no costprohibitive, per-station

licensing fees. The DocuLex web-based scanning application allows a company to take full advantage of all existing desktop scanners if needed, and the application is already covered under the DocuLex WebSearch user license agreement.

For a small monthly fee, businesses can now acquire a complete on-demand document management solution with the Archive Studio Suite Cloud/Software as a Service, and the new web scanning application allows them to simply scan their documents through a secure browser. There is no need to learn how to use a capture software solution to scan and index documents for retrieval and management, just follow the prompts in the WebSearch browser and your scanned documents are uploaded to your hosted Archive Studio document management solution.

"This web-based scanning solution is a perfect fit for organizations that want to scan and go - there is no added expense to procure a capture software solution, no local installation, and no learning curve to use the application," stated David Bailey, DocuLex President.

"We offer the entire document management solution in the Cloud - from capture, to workflow, to records retention. Everything is handled through a secure web browser. Users can now leverage as many scanners as they wish to capture their documents, and those documents are uploaded and managed through our Archive Studio Suite Software as a Service. This is a perfect fit for companies with limited IT resources and limited budgets, and the per user monthly fee is very affordable."

More: www.doculex.com

Tufin Technologies Ranks First In The Deloitte Technologies Fast 50 Tufin Technologies today announced that it has ranked number one on the 2011 Deloitte Israel Technology Fast 50, a ranking of the 50 fastest growing technology companies in Israel. In 2010, Tufin placed second, making this the second year in a row that Tufin has topped Deloitte Israel’s prestigious list. In a nation known for producing some of the World’s most successful and innovative technology companies, ranking anywhere on Deloitte Israel’s list is a major accomplishment. Tufin’s placement in the top two for two years running combined with almost a 1000% percent increase in growth from Tufin’s 2010 ranking makes

this year's achievement even more noteworthy.

“Ranking so high up on the Deloitte Technology Fast 50 for the second year in a row is a testament to Tufin’s ability to deliver technology solutions that clearly improve the ability of organizations to manage network security operations”, said Tal Chen, partner at Deloitte Brightman Almagor Zohar in charge of the Israel Technology Fast 50 Program. “With its 6343% growth rate over five years up from 5359% in 2010 Tufin has proven that its leadership has the vision, determination and momentum to succeed in the extremely competitive IT Security

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industry.”

Tufin has provided more than 800 customers across the globe with the ability to automate critical but highly error prone, manual network security processes, which in turn has enabled them to costeffectively manage their network security policy, comply with regulatory standards, and minimize risks. On average, Tufin’s products slash the time and cost of managing these processes by more than half - delivering a compelling value proposition in a fast­ growing industry. ■ More: www.tuffin.com

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PROXIMITY COMMUNICATIONS PLC HAS BECOME THE FIRST TELEWARE PARTNER TO CERTIFY ITS SKILLS TO DELIVER THE COMPLETE TELEWARE PORTFOLIO with the addition of the new TeleWare Mobile network-based recording service for mobile devices.

Proximity Communications, a TeleWare partner since August 2009, has delivered a number of substantial projects using TeleWare communications solutions, including on-premise, hosted and managed services.

The addition of the TeleWare FSA mobile compliance solution allows Proximity to help its financial services clients meet new Financial Services Authority (FSA) call recording regulations which come into effect on 14th November 2011. ■ More: www.proximitycomms.com GLOBAL IT ASSOCIATION ISACA HIGHLIGHTED A NUMBER OF KEY SESSIONS TO BE HELD AT ITS ANNUAL INFORMATION SECURITY AND RISK MANAGEMENT (ISRM) EUROPE CONFERENCE, including unveiling its keynote speaker. With sessions examining data protection, PCI, cloud computing, auditing, advanced persistent threats and more, the agenda for the 14-16 November event in Barcelona deals with enterprises’ nightmares—and how to protect against them.

With security part of the greater discipline of governance, this year’s ISRM agenda has been designed to deliver that fresh perspective with speakers sharing what they learnt from many deployments and services around the world. ■ More: www.isaca.ora MOBOTIX, THE WORLD'S LARGEST MANUFACTURER OF MEGAPIXEL NETWORK VIDEO SURVEILLANCE SYSTEMS, TODAY UNVEILED A MAJOR UPDATE TO MXCONTROLCENTER, its network video management platform. Focusing on operator usability, MxControlCenter 2.5 introduces a host of new features, including; saved search profiles to make user defined common search queries a single­ click operation, unlimited users and groups rights management control with full action audit log, and video motion search on recorded footage to identify critical events quickly. ■ More: www.mobotix.com

IDMi:070.08

Kodak Expands its Product Portfolio With the SceyeX Digital Document Camera Kodak has announced that it is expanding its already comprehensive document imaging portfolio by adding an innovative new product - the sceyeX - a digital document camera that "photographs" documents instead of scanning them.

This professional document camera is ideal for a growing market which needs flexible and mobile scanning solutions, where depending upon the application, taking a “picture” of a single document can actually be faster than scanning the page conventionally. Using the sceyeX, within just 2 seconds the document is captured, de­ skewed, cropped and displayed on the computer screen.

The sceyeX is simply placed on a desk, connected via its USB cable to a computer and once opened is then ready for use. A laser projects a rectangle onto the desk surface into which documents

are then placed. The device can “scan” documents from business cards up to DIN-A4, but in addition it can capture areas of oversized documents such as large technical drawings. The sceyeX is therefore ideal for single sheets, stapled pages, the contents of folders and binders and even books and magazines. Documents can be “scanned” at different resolutions from 100 to 400dpi in black & white, greyscale and colour and can be created as single or multi­ page TIFFs, JPEGs etc In addition to the TWAINdriver bundle, it also features sceye-Autoscan, which captures documents fully automatically. Once a document has been placed in the area under the camera, it will be read. No additional "scan" command via mouse or keyboard is needed. The sceyeX supports all current Windows platforms and Mac OS X.

A highlight of the sceyeX is the exceptional image quality and it is particularly suited for the recognition of small fonts and bar codes and comes with an integrated LED-based document illumination. It has an extremely small footprint and since the device is USB powered, it is therefore , excellent for mobile use and even comes with its own carry bag. Also, unlike conventional scanners, sceyeX is maintenance-and wear-free.

Hauke Fast, EAMER Products Marketing Manager, Document Imaging, Kodak’s Business Solutions and Services Group, commented, “The sceyeX is a perfect fit within Kodak’s existing product range as it is ideal for accountants, auditors and others who need a truly mobile solution for capturing a wide variety of business documents quickly and efficiently." ■ More: www.kodak.com

ExtraCare signs £1.4 million managed service contract with Advanced 365 The ExtraCare Charitable Trust, a leading provider of housing and flexible home care services for older people, has signed a five year managed service contract worth £1.4 million with Advanced 365, an Advanced Computer Software Group company (Advanced).

ExtraCare is also purchasing a financial management system from Advanced's Business Solutions division, provided by Advanced’s Health & Care division.

The managed service contract will see Advanced 365 design, deploy and

operate ExtraCare’s core IT infrastructure to support the charity’s ambitious growth plans. Advanced 365’s managed service will operate on a private cloud platform and will initially be made available to 450 ExtraCare employees situated across 30 sites.

ExtraCare's current IT function is provided remotely by another provider and following a recent restructuring within the organisation and the pending relocation of its head office, ExtraCare identified the need for a flexible and scalable IT service to support its rapid expansion plans over the

IM World: News from around the globe

next five years.

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ibml Captures Scottish Census Using Four High Volume ImageTracs CACI (UK) is a leading supplier of IT solutions, specialising in providing systems integration, software applications and ICT consultancy services to organisations from across the public and private sectors.

Since 2001 the company has developed expertise in Census processing, starting with the Irish Census, which occurred in 2001 and 2006.

Processing a Census is one of the biggest projects a Government will ever undertake. It requires support from thousands of staff and community volunteers, not to mention a significant financial investment in technology and processes to make sure the project runs as smoothly as possible.

One of the most challenging aspects is the capture of paper-based Census

IDMi:070.10

forms. Speed of capture, accuracy and confidentiality are paramount.

so the integrity of captured data must be guaranteed.

A Critical Process

For the 2001 Irish Census, CACI reviewed alternatives and purchased scanners from the Kodak 3500 Series, which became the property of the client and were re-used for the 2006 Census.

The Census is a highly visible process; the Public needs assurance that nothing will be lost or incorrectly processed. Every page is personalised, and therefore unique,

"One of the most challenging aspects is the capture of paper-based Census forms. Speed of capture, accuracy and confidentiality are paramount." ibml Captures Scottish Census

By 2007, when CACI decided to bid for the Scottish Census contract, scanning and capture technology had advanced considerably. Leading edge scanning solutions were capable of scanning significantly higher volumes more accurately, whilst using intelligent processes to extract document data on-the-fly.

Planning For The Future In addition to Census-related technical considerations, CACI conducted a business review, which

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resulted in the decision to establish a Managed Services operation in West Lothian, to handle value-added capture projects on an ongoing basis.

“We needed a robust and reliable high volume scanning solution for the Scottish Census, which involved capturing uniform paper-based documents. In parallel we were looking for a scanning platform that would accommodate a wide range of mixed documents to support applications such as medical records, financial application processing and digital mailroom,” explains CACI Director Mathew Cooper.

“CACI was about to make a sizeable investment in high volume scanning technology. We wanted to leverage this investment and diversify our business over the long term,” said Cooper. “We had a long-established relationship with Kodak, ibml’s reseller in Europe,” continues Cooper.

“We liaised with their scanning team and they recommended the ibml ImageTrac High Volume Scanning Platform.”

An Advanced and Reliable Solution ImageTrac offers the fastest and most reliable throughput in the industry. It also has in-built barcode technology, its own hard drive and capture software, which eliminates the need for third party software. CACI evaluated ImageTrac and agreed with Kodak’s advice; the project team ran rigorous trials to test accuracy, performance, security, data integrity, reliability, ease of use and integration capabilities, which ibml passed effortlessly. In 2008, supported by Kodak, CACI selected ibml to process the 2011 Scottish Census.

The company purchased four ImageTrac scanning platforms with standard configurations. Initially they took delivery of two units to conduct a „ rehearsal during which a sample of Census forms were printed, scanned and tested to check the quality of barcode data captured. By 2010 the trial was complete and all four units were delivered.

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These units allow CACI to scan between 240 and 480 pages per minute; they require just one operator per scanner and one supervisor to ensure smooth running.

When completed Census forms are delivered to the processing centre they are receipted and allocated a

"The project team ran rigorous trials to test accuracy, performance, security, data integrity, reliability, ease of use and integration capabilities, which ibml passed effortlessly." unique physical location in the document warehouse. The entire questionnaire remains in that box as it is moved around the scanning centre to ensure traceability. All forms are guillotined to create stacks of loose leaf pages that are scanned and checked for irregularities.

Exception handling is very low; if a form is scanned twice, the ImageTrac detects that the incorrect number of pages has been captured or a document type is unrecognised, and they are flagged for further scrutiny.

CACI operates a stringent quality control process. Every Census page is tracked at every stage of the process for anomalies or inaccuracies. If a box of Census forms is dropped after the forms have been guillotined, for example, it’s essential to recognise whether any forms are missing or presented in the wrong order. It’s important to do this at point of scan, rather than during a downstream process, to reduce the cost of identifying and investigating exceptions.

ibml Captures Scottish Census

Image quality must be high, as CACI must achieve ISO standards. Each form bears a unique barcode.

Capture software reads data from the barcode and the image and then performs verification checks. On the rare occasion that there is any uncertainty relating to data integrity or accuracy, the forms are submitted for manual repair. Once extracted, data is sent to the General Register Office of Scotland for statistical analysis.

Assuring Uptake and Acceptance When the Public are assured that their data will be handled sensitively and recorded accurately, there is a high level of uptake which benefits the entire community, “ibml’s ImageTrac has performed exceptionally well throughout the 2011 Census process,” said Cooper.

“Scanning started in May, is due for completion by the end of October 2011 and results will be published in 2012. We are on schedule and there have been no significant technological issues at all. In fact we have also used ibml scanners to process the 2011 Irish Census in the same timescale.”

Kodak, CACI’s tried and tested service provider, delivers support for the ImageTrac Scanning Platform throughout EMEAR. “On the rare occasion we call upon Kodak for support, they seem as committed and dedicated to the success of our operations as we are,” said Cooper.

Currently the four ImageTracs are used solely for scanning Census forms although in the future, when the Census project is complete, CACI will proceed with plans to establish a full service high volume scanning centre that provides value-added intelligent capture solutions to clients in a variety of sectors at affordable prices.

For more information visit www.caci.co.UK ■ More: www.ibml.co.uk

IDMi:070.11

Crickhowell School and Panasonic Leading in Education and ICT Excellence and Revolutionising Classroom Teaching Since The Adoption of New Technology in Crickhowell School Wales, Teachers and Students Alike Have Witnessed a Revolution in the Way Education and Content Is Delivered. In This Study We Investigate Their Story Crickhowell is a beautiful historic town, snuggled in the stunning Welsh Brecon Beacons National Park in the heart of the Usk Valley. Surrounded by striking mountain scenery, river valleys and canal networks and less than an hour from the Severn Bridge the town has also been the home to Crickhowell School which has been fulfilling the education needs of Powys County communities’ children for nearly 30 years.

We had already met some of the school’s key representatives at the BETT 2011 education technology show in London’s Olympia in January.

They had explained enthusiastically that the staff team at the school were devoted to bringing the latest technologies and ICT opportunities to their education programme. Before we visited Crickhowell in April, we thought we’d do some research ourselves and took a look at the school’s website to find out a bit more about their history and culture. It was clear from the outset that the school was delivering strong results and we learned that nearly three quarters of the school’s students were achieving at least five grades A* - C at GCSE with further students going on to achieve extremely strong results post 16.

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In terms of culture it was also clear that Crickhowell School was keen to innovate and not afraid to try out

something new, especially new technology, if it was thought that it could help education. We couldn’t , wait to get along to meet some of the people, check out the atmosphere and most importantly, find out exactly what Crickhowell were doing differently to achieve their results.

Upon arrival at the school on a bright and breezy Monday morning we were greeted by a friendly, smartly dressed teacher who quickly introduced himself as Mr Barry, or Dave to us.

Dave explained his role as the Head of IT and a practicing ICT teacher and that not only would we be able to attend a couple of lessons and meet other teachers but, we would also get to talk to the students about technology.

After coffee, our first stop was the English Department where an attentively seated class of 30 students were listening to Ted Jacobs, Head of English who was midway through a lesson but kindly allowed us to observe. A Panasonic interactive whiteboard was brightly displaying free text that he was jotting down with a pen and as he pulled up an image of the subject and asked a question, hands shot up all around us with the classic fully engaged response of highly motivated students; a good sign. Our next stop was across the corridor and a right turn into the Science Department where we met Liz Bush the school’s Head of Science. Although Liz wasn’t teaching at the time she was keen to speak to us and at this point Dave introduced the other member of his team, Nick Brown a Technician who had been working alongside the deployment and continuity of technology ^

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Crickhowell School & Panasonic Case Study

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◄ innovation in the school.

With wooden benches, Bunsen burners and test tubes set as the backdrop, Liz immediately started to explain enthusiastically about her Panasonic interactive whiteboard.

She explained that she had set up what she called The Crickhowell Periodic Table Challenge’ which combined an interactive memory game with revision study of the periodic table elements. “Everyone at the school loves it and it’s become a school wide challenge” Liz explained, “with the fastest times achieved by members of the Sixth Form at just 7 seconds to complete the entire challenge!" Liz smiled as she pointed out that her fastest time was a mere second faster but, that even the youngest students were achieving great times and, having a lot of fun doing it. “With the Panasonic, I can plug in my net book, use sound through the built-in speakers and even access E-Chalk resources for Key Stage 4 education. I would definitely recommend other schools seeking a better whiteboard solution to check out this one”.

On the way to the IT block, Dave explained that the school was known in Powys for its forward thinking approach to IT and had no less than five fully functioning PC equipped rooms plus two trolleys for mobile computers and net books and an interactive whiteboard in every single classroom. Every teacher is able to bring digital content in, either via the Internet, on a USB stick or on a provided net book PC, which could be displayed on the Panasonic whiteboards and used as a part of a lesson; this was one of the reasons why they were so popular amongst both students and staff.

In Dave’s IT classroom we took a close look at the boards and whilst moving images across the screen with touch, rotating images and stretching them much like on a tablet computer Dave explained that the control interface was so much smoother than other boards he had tried, added to that, the surface offered greater durability. We then watched some films the pupils had created about bullying using camcorders and a green screen, very impressive stuff with an impactful story line. “With built in speakers, it IDMi:070.14

means staff are setup and running sooner and it eliminates the need to find speakers, plug them in only then to need to set the volume correctly, as usually its at the same level as when it was last used. The classes are simply up and running sooner than ever before”.

Next we found ourselves outside Head teacher, Jackie Parker’s office.

Meeting Jackie was great and after a short introduction and explanation of our visit, Jackie then told us a little about the way of life of at Crickhowell School. Her last hands on experience of the Panaboard was just two days ago in a Year 7 ‘Learning to Learn' lesson, Jackie explained about the school’s philosophy towards technology and put it simply; “ICT is as important these days as English , Maths and Science”. She went on to give details of the lesson she had taught in, “what was fascinating was to see the way in which the students have embraced the technology and regularly use the Panaboards to facilitate their own learning and presentations.” said Jackie.

Without getting too immersed in technical details of the boards Crickhowell had specified, we asked about the touch sensitivity of the screen, “it's very familiar for everyone, they are 100% easy to use and that’s why we took them on board... It’s also a good way to help stretch the imagination and practical ability of everyone to embrace the new technology” added Jackie. It was clear that the school had become a learning centre for the 2 1 st century and this was reflected by how informed she was on IWB technology in general. “Speed and flexibility is all important in IWB and through this, very positive dynamics are created between teacher and pupils and the fact that up to three can use them at the same time encourages a team atmosphere. Durability is also a massively important issue, because they are more rugged they create more confidence. They are fit for purpose.”

Talking about the budget required for bringing the new technology to the school, Jackie explained “The cost aspect of installation was reduced as we were replacing existing whiteboards and the Panaboards also have integrated speakers. We did a Crickhowell School & Panasonic Case Study

lot of testing and visited the Panasonic Newport facility to discuss our needs in depth and it struck us how keenly they listened”.

The project partner that completed the installation was UK technology solution provider, Danem UK Ltd, who specialise in interactive white boards and projection. We asked Jackie about the next steps the school is planning in integrating the latest ICT for education and she told us; “We’re currently installing wireless connectivity throughout the school so the Sixth Form can use their laptops and this will mean that their learning opportunities are not restricted to fixed computer resources, This wireless installation also represents an opportunity to stream content right to the Panaboards in the classroom.”

Dave Barry added; “Ultimately we are incredibly impressed with what we’ve seen from Panasonic and we think of Panasonic as a partner rather than just a supplier. Basically Panasonic have provided a far better quality solution and they can supply a much wider range of technology from audio visual to phones and security solutions; it’s efficiency in itself.

That’s also why we chose to use 17 Panaboards throughout the school.”

The various meetings and conversations we had with the teachers and the pupils throughout the day felt just as varied as how every teacher was using the Panasonic UB-T880 interactive whiteboards, it was obvious the school was an extremely good example of technology innovation in action and from what we were told by others, it was already streets ahead in Wales. We left enthused and inspired with what we’d learned about how ICT has changed education and the role every person plays in making it a reality but above all it was clear to see the aim of Crickhowell school was simple and straightforward. They were aiming to provide all students with the best secondary education possible and Panasonic interactive whiteboards were playing a very-important role in helping them to achieve this. ■ More: www.panasonic.net

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Model 9610 with output speeds of 85 ipm at 24X and 200 ipm at 40X. Model 9620 with output speeds of 170 ipm at 24X and 400 ipm at 40X. 1255) 1680] 700 3501 Refer to Microbox | Aperture Cards To fit frame.

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Options Include: Variable to record AO or up to 64 Network compatible 1500 1280 780 190 Refer to Zeutschel Up to 1200 fph 900dpi OP 500 16 & 35mm roll Zeutschel images per frame Standard microfilm b&w or colour, film density 1.0, resolution more than 120lp/mm for all standard file formats, automatic fade in of meta data, up to 3-level-blip, automatic page Other Features: numbering system, variable mask and film step, automatic fade in of file name, Daylight cassette up to 300m for film loading and receiving, automatic film cutting at the end of the job, wide range of automatic image processing tools for perfect image and batch Options Include:

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STRONG SECURITY IS JUST

An opinion offered by Andy Kemshall CTO and co-founder of SecurEnvoy For many years those who concerned themselves with an organisation’s cyber security warned of threats, both internal and external, urging organisations to adequately protect themselves. Unfortunately the message either went unheeded, or the security measures implemented were insufficient, as we’ve seen headline after headline of victims who’ve suffered a breach. While the severity may vary, each is an example of the concerned organisation’s security measures being found wanting.

And the battle has only just begun as, in recent months, security professionals have amplified the cry following attacks from DigiNotar, Anonymous and WikiLeaks - and the list goes on. Organisations need to get a grip on their borders, now, or risk losing the cyber fight and becoming another statistic.

Strong Foundations

You only have to walk the aisles at a security show, such as InfoSecurity Europe, to realise that the threats an organisation faces are multifaceted.

While it’s possible, and perhaps tempting, to spend millions plugging every hole the reality is it’s impractical. Instead a more common sense approach to security is required.

At the heart of the problem is that, with every breach incident, the likelihood of a user’s identity having been compromised increases.

IDMi:070.20

Therefore, it doesn’t matter how intrinsic the overarching security approach, it is fundamentally flawed if you fail to establish that the person gaining access is who they claim to be. For example, while a VPN provides a secure communication tunnel, if a hacker can mimic a legitimate user and use their key to open the pipe then everything travelling down it is insecure.

Physical security is com m on sense in a virtual w orld too

In the real world we regularly use Chip and Pin to make a purchase in the high street, or withdraw cash from an ATM. Quite simply this is two factor authentication in action in the real world.

Before clarifying what constitutes two factor authentication, it is probably worth stating what it is not. A password on a PC (often referred to as single factor authentication) is the equivalent of a basic lock - only slightly better than nothing. It stands to reason that two passwords - even if one is a data pattern or random characters from a memorable phrase, it is actually just two locks. Although it may slow an intruder by having another password, common sense should tell you it still isn’t adequate.

or password Something you own - such as a key, token or the chip embedded in a credit card Something specific to the person such as a fingerprint, or retina The downside of something specific to the person, or biometrics as it’s widely referred, is hardware. A physical reader needs to be installed at each point of entry from where a user may authenticate. In today’s modern society users want to use a myriad of devices, and places, to access the corporate network - be it laptop, iphone, cyber cafe PC, etc. It makes the ‘specific’ element either very expensive when accommodating every possible access point or simply impractical. A further consideration, given the changing pace of technology, is whether a biometric system will be adaptable to tomorrow’s devices?

This leaves the combination of something you know and something you own as the only practical two factor authentication solution.

The Keys to the Vault

Two factor authentication, in its very basic sense, is the combination of two different elements from a choice of three:

Something you own invariably means a security token. There are two types - hardware-based i.e. a physical token and software based, such as an SMS-based token received on a mobile phone - often described as a tokenless two-factor-authentication system.

Something you know - such as a pin

I assume you wouldn’t walk away,

Strong Security Is Just Common Sense

www.idmionline.com

leaving your car with the key in the ignition, or even glued to the outside, and expect it to still be there when you get back? Well, if security tokens are carried in the same bag as the lap top - and let’s face it a lot of people will do that, it’s effectively the same thing. If the laptop goes missing, who ever finds it also has the key to make it work - another example of how common sense can influence security practices.

From a user perspective, especially with multiple accounts spanning both work and personal aspects, if each requires a physical token then people will end up carrying around a necklace of tokens - inconvenient and cumbersome.

However, by harnessing SMS technology, organisations can utilise existing mobile technology - whether corporate or personally owned, to replicate the physical token. And there’s no reason why dozens of soft tokens can’t be carried on a single device.

Today, practically everyone has a mobile phone with many reliant on its

varied functionality. The result is it is rarely forgotten and, should the user misplace the device, the loss is quickly realised and reported.

SMS also offers cost effective deployment over the costs of sending and managing physical tokens.

Futhermore, with pre-load funcationality, a new code is automatically generated when a log in attempt is made. This eliminates any concerns over SMS delays or blackspots. Moreover, the receipt of this new code acts as a further security layer as a user is notified that their username has been used to gain access to the system (whether successful or not). They can then raise an alert with the administrator to the potential threat and mitigation steps quickly instigated - simply not possible with a physical token.

Activate the Alarm

An alarm is a great deterrent but is only useful when switched on common sense really.

The same principle applies to your computer. If it’s turned on, and logged

on to the network, the ‘alarm’ is effectively deactivated. Anyone who happens upon your device will have carte blanche to any applications and systems you’ve authenticated to. The damage a malicious person can cause, in a matter of moments, could have repercussions far greater than anything which may occur offline.

Infact, an unscrupulous individual could potentially do more long term harm with just a few minutes access to your unmanned PC than a few hours unrestricted access to your home!

If there’s one thing I firmly believe it’s that there’s no perfect security solution and what works for one organisation will not necessarily be suitable for another. However, if you get the foundations right and apply a balanced approach that makes it difficult for malicious individuals to cause them harm. A security system can do only so much. Despite the new gadgets and available technology, common sense will always remain your best defence. ■ More: wvvw$ggu.ren.yoy,c.Q.m

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Zeutschel "Zeta": Scanners never looked better!

The times when book scanners were only reserved for archivists and librarians have long gone. Libraries throughout Germany are now increasingly introducing book scanners for copying services in the public domain.

Zeutschel is pioneering this development with its OS 12000 device launched over four years ago.

Now, the Tubingen-based company is taking the next consequent step with "zeta". IDMi spoke with Jorg Vogler, Managing Director of Zeutschel GmbH, about the product concept which is both technically and visually innovative, about the scope of the application and new target groups as well as about market and sales potential.

IDMi:070.22

What prompted Zeutschel to develop a digital book copier for a wide range of applications with "zeta"?

Jorg Vogler: Development for "zeta" was based on the success of the OS 12000 Bookcopy and the feedback that we have been able to collect over the past four years. We have established book copiers in the open stacks section of libraries with the OS 12000 Bookcopy. Slightly over 300 devices have been installed in leading university libraries in Germany since that time.

But when it comes to buying new copiers, it is still "classic" devices which dominate the library environment and we estimate this proportion to be at around 90 Zeutschel: Scanners Never Looked Better!

percent. "The reasons for this were the high amount of space required and the price of book copiers. "Zeta" specifically focuses on these two aspects.

What sets "zeta" apart from other "classic" copiers?

Jorg Vogler: Zeutschel's "zeta" has been designed as a digital copying centre for books and bound documents of all kinds. The aim is to provide a working environment that gives rapid, quality-controlled results, yet is easy to operate. "Zeta" has many practical functions which traditional copy machines just don't have. This as much includes book fold rectification as well as automatic straightening or book edge recognition which recognises and www.idmlonline.com

deletes the black stripes around the copied pages. All these functions significantly increase the quality of the copy.

An outstanding feature of operation design is the integrated touchscreen on the right-hand side of the device.

It not only offers intuitive operation but also gives a preview of the scan.

We have developed the underlying intelligent control software in close cooperation with professional software designers.

Book copiers have clear advantages in working efficiency and cost against "classic" devices. The book lies on its back with "zeta" and is very carefully scanned from above, for the next copy the user can simply turn the page.

This saves time for the user and costs for the book owner.

Long-term studies have determined that owing to the lower amount of stress inflicted during copying, durability of books is increased by around 300 percent, which is not an inconsiderable economic factor.

increased its financial attractiveness.

At around 8,000 Euro for the standard-equipped model, "zeta" is about half the price of the OS 12000 Bookcopy and can also compete against powerful office copiers in terms of price.

How is "zeta " positioned regarding "Green IT"?

Jorg Vogler: Zeutschel's "zeta" conforms with the current Energy Star guidelines for energy-saving office equipment, "zeta" also demonstrates how environmentallyfriendly it is in a further aspect paper usage. The fact that users can check expected copy results on the screen means that faulty copies can

Jorg Vogler: Primary target group for "zeta" is, and will remain, the library environment. So far, Zeutschel book copiers have chiefly been used in university libraries. "Zeta" is opening up further sales potential in this domain, as well as in other new markets in town libraries too.

Furthermore, we also see additional target groups wherever bound documents or even files, court documents, balance sheets or magazines are generated in great quantities and need to be copied.

This is just as much true for banks and insurance companies as it is for government agencies, law firms or marketing agencies.

Use in copyshops in the mid- and long-term is also plausible. As the business models of copyshops are extremely pricesensitive, the demand must come from the part of the customer.

Regarding Zeutschel's sales and service structures what do the new areas for use and target groups mean?

You previously mentioned the size of the device and its price as being the main reasons for low distribution of book copiers.

Regarding these issues what will "zeta" change?

be avoided. There is no longer a need for wastepaper baskets next to a "zeta".

Jorg Vogler: In practice, more than 95 percent of book stock is in A4 format and smaller, which means when opened they are A3 at most. We have provided "zeta" with a scanning work surface which is between A3 and A2.

In practical terms this means that "zeta" can digitalise formats which are larger than A3 but which take up considerably less space than a classical A3 copier including paper feeder in the process. But we have not just reduced the amount of space taken up, we have also considerably

Jorg Vogler: The design of "zeta" is an important milestone in the book scanner and book copying industry.

We had a specific aim to design an eye-catching device that people would enjoy working with. Zeutschel has progressed in the past ten years both in terms of technology and in design creation. This is also true for the demands of customers who - as demonstrated by the iPad - reward a successful combination of attractive design, ease-of-use and high degree of functionality.

IDMi:070.23

What target groups or application areas is "zeta" addressing?

What role did design have to play in the development process?

Zeutschel: Scanners Never Looked Better!

Jorg Vogler: Our existing commercial partners have top priority in the marketing of "zeta".

If we want to address new target groups, however, we must think ahead. We see "zeta" as a multi­ channel product which is why we shall also examine the possibilities of cooperation with retailers in the office and IT environment and expand our distribution channels where appropriate.

In designing our product, we have placed great emphasis on making the device low-maintenance.

Nevertheless, as "zeta" is to be used in public places, changes in service and maintenance concepts have had to be made against classic book scanners. In order to limit downtime caused by technical errors as much â&#x2013;ş www.ldmlonllne.com

â&#x2014;&#x201E; as possible, we are working with our commercial partners regarding service but also go beyond that and are also working with external service providers. If a problem cannot quickly be resolved, the machine will be replaced as fast as possible with as little paper work as possible.

What sales and turnover goals do you want to achieve with "zeta"?

Jorg Vogler: The aim is to sell 1,000 units per year. We are expecting 300 orders for this current year, we have already brought back a 100 from the CeBIT. The Zeutschel "zeta" is a key element of our growth strategy. It has a crucial role to play in achieving sales growth by 20 percent a year in the next three years. The product has the potential to make up a 30 percent share of the entire Zeutschel turnover. "With "Zeta we will continue to expand our global market leadership, which is presently at around 30 percent, with book scanners.

Parallel to the business in the scanner sector, Zeutschel will also be pushing ahead with its software

activities. This also applies to Goobi, an Open Source Workflow software for mass digitisation in the library environment where Zeutschel acts both as co-developer as well as implementation and hosting provider.

In developing our software activities, we also see the basis for gradual expansion of our service portfolio.

Which user expectations will influence the development of book copiers in the future?

Jorg Vogler: The requirements of library users are tending towards the storage of scanned objects in digital form and processing these electronically at a later date. This occurs in modern libraries using the "Follow Me Principle". The user is able to perform local digitisation at different locations within the library and send the images to a central dispatch point for later pick-up.

There, the images are available either in printed or digital form.

Transferring the scanned image onto USB sticks or directly sending the images via e-mail - both options provided by "zeta" - are being increasingly seen as a given. The

Jorg Vogler, Managing Director at Zeutschel.

IDMi:070.24

next step is towards WLAN. Future book copiers will be provided with an appropriate interface.

Clouds services are gaining in importance. In the course of this, library users are given the opportunity of setting up their own account on the library's central computer or on an external provider's server and of depositing the resulting digital copies there. Within the framework of pilot projects, Zeutschel is also currently collecting first experiences regarding requirements and acceptance of cloud services.

Zeutschel is offering users diverse editing options for the scanned images in its cloud. The users are able to conduct an OCR conversion, for example, thereby transforming the scanned book pages into "searchable" PDF files.

Initial results show that around 30 percent of users are already using the cloud solution, while 70 percent are still transferring scanned data onto their own USB sticks. â&#x2013; More: www.zeutschel.com

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ccube solutions

OITUK Ltd., specialises in providing C-Cube Electronic Document and Content Management & Workflow solutions, based on the C-Cube software suite. Systems scale from small departmental applications to large enterprise-wide solutions and include: the C-Cube Portal, Electronic Forms, Content Searching, and C-Cube Electronic Document & Records Management System (EDRMS), offering specialised solutions across the Public and Private sectors. More at www.oituk.com or phone: 0044 1908 677752 DocuLex offers years of experience in the field of document and content management software development. DocuLex's award winning Archive Studio product suite encompasses document capture, indexing, data conversion, security, 100% browser access, email archiving, workflow, word processing document control and records retention management. More at: www.doculex.com

G E N U S H o v io n c M

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(U.K) Genus is a solutions provider for the entire life-cycle of documents, books and microfilm, dealing with their creation, access, scanning, archiving, and retrieval. UK based specialists in imaging, document, archive and print management throughout the world. We advise on and provide solutions for document and image archiving/access. More at www.aenusit.com or phone: 0044 24 7625 4955 ibml provide solutions to companies around the world to automate their most demanding document scanning and in-line data capture applications and drive their transactional document management.

More at www.ibml.com or phone: 0044 1483 549818

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Modern office organisation and workflow management requires high-tech equipment for implementation. Enormous amounts of paper in various formats, with various content, crumpled, dirty or torn - these are the day-to-day challenges. Only leading edge technology is capable of meeting these challenges.

More at www.inotec.eu or phone: 0049 6036 9708 0 Micrographics Data (est. 1989) Asia’s leading micrographics and preservation solutions provider. We provide a wide range of micrographics & preservation equipment/services. Our flagship product, AW1 Series, is probably the fastest 16mm/35mm colour archive writer in the world with the highest optical resolution of up to 150 Ip/mm in the market. We are also the global exclusive Singapore Press Holdings newspapers micropublisher. More at www.md.sa or phone: 0065 64727255 nextScan is a developer of leading edge technology for the micrographics conversion and document management industry. nextScan’s innovative products are designed and built with a simplicity and functionality that aim to increase user production and lower overall cost for scanning film and fiche.

More at www.nextscan.com or phone: 001 208 514-4000 Microfilm Roll, Microfiche, Jackets, COM, Aperture Card converted to digital images. With Over 15 years of experience with microfilm and digital images. We manage and monitor each specific project meticulously. Every single image (and not just a thumbnail) is audited and then verified. No microfilm scanning project or job is too small for us. We provide value added enhancements: De-Speckle, Skew correction, Cropping, Density adjustment, Image Rotation, OCR, Edge Enhancement, PDF conversion, indexing, etc. Call us On +44 800 689 9369 or visit us at www.scanmicrofilm.com or email us on csp@scanmicrofilm.com For over 30 years Wicks and Wilson has been the world leader in the design and manufacture of micrographics equipment, focussing on electronic imaging technology for scanning all formats of microfilm (aperture cards, roll film and microfiche).

More at www.wwl.co.uk or phone: 0044 1256 842211

ZEUTSCHEL IDMi:070.25

As the leading specialist supplier of digital and analog storage systems, we develop and manufacture: scanners (book scanners, overhead scanners, large-format scanners, color scanners, gray-scale scanners, microfilm scanners), book copiers, book cradles, scanning tables, microfilm plotters, microfilm exposure systems, microfilm cameras, capturing and editing software.

More at www.zeutschel.com or phone: 0049 7071 97060 B2B Marketplace

www.idmionline.com

Data Leakage and the Security Mission

By Professor John Walker, Member of ISACA London Chapter Security Advisory Group, and Director of Communications, Common Assurance Maturity Model In a number of cases, Internetattached private systems are not always maintained in an up-to-date state and, as such, are vulnerable to exploitation by mischief-makers and, of course, their cybercriminal peers.

With this as a given, it is my contention that most public/privatesector professional security installations enjoy a very healthy state of security and, in most cases, are secure against drive-by, targeted or opportunist hackers, and all the compromises that can result from this type of cyber-criminality.

However, as can be seen from the recent Shady RAT analysis from McAfee, it would appear that, despite this high level of resilience, some otherwise well-managed security installations are failing to deliver a 100 per cent security defence strategy.

For those readers unfamiliar with the August Shady RAT (Remote Access Trojan) report, the broad brush strokes are that there have been a series of multi-year, multi-system attacks on at least 72 US and other Western-allied government, contractor and other server systems.

Regardless of which entities are behind the attacks, however, the reality is that conventional IT security defences—when deployed alongside well-planned and executed security strategies—may no longer be considered sufficient to stop a determined and targeted attack.

This leads us into the interesting supposition that the majority of previous reports, many of which have been well-researched by industry professionals, may be operating on a rationale that is a little out-of-date, and, as such, may not be adding value in giving the reader Data Leakage and the Security Mission

a complete overview and explanation of the current state of play.

A second observation is that, whilst some of the report findings focus on the failings of current generations of defensive technologies, they do not account for the root causes of the problems caused by determined and targeted attacks. These causes, I believe, centre on everyday working practices and security configurations, which are not always included in the standard security mission in a typical IT systems environment. There may also be further issues in the areas of security skill sets and a hands-on understanding, appreciation and anticipation of the potential for insecurity that may arise from adhering solely to the standard security mission of a given organisation.

Is this a criticism of the current status quo that exists in most corporate IT security operations?

Far from it; my main aim here is to set the scene for my observations.

Recently I was fortunate enough to have a meeting with an incumbent IT security manager in a large organisation, and as part of the getting-to-know-you process—on both sides of the table—that all potential new candidates for IT security projects undertake, I was asked a number of key questions.

Amongst these questions asked in connection for a senior IT security role were the following: (a) Do you know what access control is, and (b) Can you explain what “audit and log” means?

You could conclude that these were trick questions, but the reality is that www.idmionline.com

these types of questions suggest that the person drawing up the list of primary questions may not have been be fully conversant with the in-house IT security function (and that is likely a generous assertion). This brings us to one of the biggest challenges of the current age of cybersecurity: Advanced Evasion Techniques (AETs). At their most basic, AETs are a logical means by which attacks can be engineered to exploit a condition by re-engineering a vector of attack, and so circumvent any currently deployed defence or control, with the intention to invade, compromise and/or impact a targeted operational environment.

Developing a typical AET-enabled security attack is no mean feat, but the task is made easier by the fact that there are significant volumes of unintentionally published— but very available—intelligence on various IT platforms that can assist cybercriminals in what the design the attack profile of his/her AET should take, and how a hostile 'footprinting' a potential target and collating information on the system they are considering attacking. This process then allows the hacker to decide network incursion can be engineered.

At this point I'd like to introduce a supposition, namely that all of the above events, skills and knowledge can be used to develop a highly effective data leakage strategy. By its very nature, data leakage is opportunistically invasive—and unless understood, will always be present in the background, trapping, recording, and then without any malicious intent, making the information available to unauthorised persons. In many organisations, AETenabled data leakage is a potential disaster just waiting to happen. What many might interpret as mere snippets of information can be leveraged by an experienced cybercriminal to launch a highly effective attack on an organisation.

One of the biggest potential areas for „ data leakage in my experience lies in the hacker treasure trove that metadata has become. Because metadata is data-about-data, it is often classed as summary information, when, in fact the possession of metadata—along with other snippets of information about a www.idmionline.com

given potential target—can allow an experienced cybercriminal to develop one or more attack vectors that have the same success rate potential as if they had possession of all the underlying data ’summarised' by the metadata.

But before we move on with this analysis, what is metadata? Metadata exists in all types of documents, and is present to assist the application, machine or user to manage the objects by, for example, allowing tagging or applying some other deeper hidden detail analysis which may assist with searching or document management. Despite its potential for darkware development, metadata's underlying purpose is entirely above board.

Problems start to rear their ugly heads when the security implications of metadata are not fully understood.

And it is here that we start to see the opportunities of data leakage starting to creep out of the security woodwork in a typical organisation, often as a direct result of the many document formats that exist in modern IT environment: DOC, DOCX, PDF, PPT, PPS, XLS, XLSX, ODT, ODS, ODG, ODP and SVG, along with many others.

The sheer variety of data formats gives cybercriminals the ability to gain legitimate access to published documentation, download it, and then subject the data to analysis in order to locate snippets of information, such as user names. This can then lead to the identification of active user and/or email accounts, internal URLs, printer names, network and user paths, shared folders, and operating systems. And this is before we even begin to talk about NetBIOS names, IP addresses, GPS data and applications, all of which support ’footprint' intelligence to the would-be attacker, who gains a ready insight into your network platform.

Is this a threat? Most certainly yes.

After 15 hours' research on around 28,600 files accessed from the site/servers - we saw that the amount of information we have gathered is significant and useful.

As with this volume of diverse data at hand, it is then a relatively easy task for an attacker to analyse his/her Data Leakage and the Security Mission

initial points of interest and decide how to leverage the data leak information they have assimilated.

This type of footprinting—which may come as a surprise to many network admins—is a very effective method of working out how organisations operate on the inside and, by manipulating data such as an Admin Account to produce BAU documents or to locate the use of legacy operating systems and their applications. This is - as any network security professional will attest - a perfect environment to create a crafted AET attack process and, by definition, represent a clear and present danger to the organisation's IT system that is under the hacker microscope.

In some of my own analysis and research, I have found it perfectly possible to gather sufficient intelligence to identify those sensitive assets that can be attacked through the use of externally gathered data.

In one instance, this process methodology allowed the identification and extraction of files containing hard-coded user IDs and their associated passwords. In another instance, my approach allowed the identification of some very sensitive servers and associated information assets that were hanging off of a third-party developer's Web site.

As a conclusion, I believe that data leakage has become one of the most misunderstood conditions that engender a potential threat in modern security landscapes. I am also of the opinion that data leakage is one of the primary reasons why organisations are falling easy prey to hacktivists, hackers and cybercriminals. A strong data leak prevention program, implemented with the proper governance and assurance considerations is critical; free guidance on how to implement one correctly is available from ISACA a twww.isaca.org/dlp. If the associated insecurity of data leakage issues were addressed as a matter of routine cybersecurity housekeeping, our industry would enjoy a noticeable reduction in the success rate of AETenabled data incursions. ■ More: www.isaca.ora.uk

IDMi:070.27

Healthcare Efficiency Through Technology Expo 04/0ctober/2011 Location: Olympia Two, London

Gartner Symposium/ITxpo Orlando, FL, U.S.A. 16-20 October 2011

ARMA International's 2011 Annual Conference and Expo 17/10/2011 - 19/10/2011 Location: Gaylord National Hotel & Convention Center, 201 Waterfront Street, Washington, DC

Identity & Access Management Summit San Diego, CA 14-16 November 2011

20001 IP EXPO 19-20 October 2011 Location: Earls Court Two, London Online Information 29 November-01 December 2011 Location: Olympia Grand Hall, London

Gartner Symposium/ITxpo Barcelona, Spain 7-10 November 2011 Application Architecture, Development & Integration Summit Las Vegas, NV 29 November -1 December 2011 Data Center & IT Operations Summit London, UK 28-29 November 2011

IMPORTANT SHOW NEWS 360°IT 2011 Cancelled We have received notification from Reed Exhibitions that the 360°IT Show due to take place in 2011 has been cancelled.

Data Center Conference Las Vegas, NV December 5 - 8 2011 ALL GARTNER ENTRIES FROM GARTNER.CO M Events

Coming a little over 24 months after the news of the ‘merging’ of the popular ‘Documation Show', this leaves the AiiM Roadshow as the largest general IM event of the show calendar.

ALL IDMi ENTRIES FROM VARIOUS VENUE AND VENDOR SOURCES

Gartner Symposium/ITxpo Gold Coast, Australia 14-17 November 2011

E v e n t In fo rm a tio n W a n te d W e a re h a p p y to p ro m o te y o u r in fo rm a tio n m a n a g e m e n t re la te d e v e n ts , s e m in a rs , s h o w s an d e x h ib itio n s .

F o r m o re in fo rm a tio n e m ail: e v e n ts @ id m io n lin e .c o m

Gartner Symposium/ITxpo IDMi:70.28

E&OE

E&OE

GARTNER EVENTS OCT/NOV 2011 Gartner Symposium/ITxpo Sao Paulo, Brazil 25-27 October 2011

Calendar

Remember .... Check with the organisers for date or venue changes.

Salon Document Numerique 04/0ctober/2011 Loacation: CNIT Paris La Defense, Paris, France

Mumbai, India 21-23 November 2011 Gartner Symposium/ITxpo Tokyo, Japan 3-5 October 2011

OCTOBER/NOVEMBER 2011

Diary Dates 2011

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CRUSTY - STILL not By CRUSTY Our Crusty substitute hits out at some pretty awful practices Steve Who? Well that would be telling wouldn’t it? I am standing in for CRUSTY while he takes his wife on yet another cruising sojourn over the ocean blue. I first appeared in the latest digital issue of IDMi last month, which I hope you read. (What do you mean you didn’t know there was a digital issue of IDMi? Email digital@idmionline.com if you don’t already get it.)

I mentioned in the digital issue that I work for a large council (Local Government) ‘Somewhere in England’. As such I am exposed to an entire array of interesting, bemusing, bewildering and downright stupid scenarios, so I thought I would share a few and hope that we all learn something from the misfortune of others.

assessments, and when set tasks to take her department along formal routes to success and to tow the line for legislation requirements - was found to have been promoted to a high ‘level of incompetence’.

A lady friend of mine a few years ago, who worked in the personnel department, had uncovered similar trait with the HR manager. Apparently he employed the exact same tactics to get where he was, and to maintain his presence at the

substitute for knowledge about a job or subject. Keep up with the general flow of progress, make a difference where you can, at meetings or in your working day.

You can always learn from others, but the best person to learn from is yourself. As another friend of mine likes to quote, “You had to go through what you went through, to get to where you are today.” YOU, not anyone else, so make the best of it and go forth knowledgeable and confident.

Word has a great feature which many are scared to use it seems to me. It’s called the New Document option. When creating large and complex documents why not simply break them down into more manageable ‘chunks’? If you do it carefully you will end up with something which is readable, understandable by many more people, and will not be viewed as an insomniac-document.

Daily Bait There was one ‘lady’ I used to work with who started with the council from school as a filing clerk, and within 10 years, had worked her way up to Document Delivery Services Manager. She was not knowledgeable in the ways of information management, and I watched her lie, cheat and canoodle her way up the ranks of Council pay grades, then supervisor and manager grades.

She used to ‘bait’ others on a daily basis by cornering them physically, mentally, or in such a way within the daily working routine, you were either indebted to her, or seduced by her in any number of a variety of ways.

Later in the day, or month, or year, she would then call in that debt and use it to her advantage and to aid her progress within the organisation.

Fortunately though, along came a senior manager who recognised this character for what she was, and swiftly and permanently brought her reign of terror to an end. In discussion with him in later years, he estimated that her feminine wiles had cost several staff their jobs unnecessarily, and a few of them - their marriages. As the culprit had no formal qualifications for her position, she was found wanting after several IDMi:70.29

Contract Time I reviewed a 350 page document last week. It was a Scope of Work for a large IT system. By the time I had finished my brain hurt and so did my eyes. Was it necessary for the document to be that big probably, it was a large and complex system. Could it have been reduced in size - not really. Could it have been broken into smaller sections to make it more understandable and less intimidating Absolutely!

Having said that - if you employ good practice and need to have all of the documents numbered and trackable, do not forget to impress on the document control people that each part is as important as the other, needs a separate number and is separately revised.

It's a win-win situation to break anything down through functional decomposition. It is how wars are won, how football matches are managed by managers, and how we do our shopping at the weekend.

Try it - you might like it.

Council. Sadly my friend was one of the ones who left because of him, and to the best of my knowledge, there are no plans for him to leave any time soon.

And if you meet up with a character like either of the two I have spoken about, either take them out yourself, or delegate up the way to have a manager instigate it for you and others.

CRUSTY is back from the deep blue next Digital Issue, so I will say goodbye for now. I hope I have helped. ■

He will reach his Judgement day in the future - I am certain of that.

* In the same vein as a HIT! Not lunch!

Steve is (currently) looking at several methods of improving the councils working practices.

Citing Dilbert and Sir Alan Sugar as his heroes - you get something of the measure of the man.

The point in these two scenarios is simple. Beware of those types of people, and if you can - avoid them like the Plague. (In fact the Plague would be a better experience!) There really is no

After all, if they are weak and manipulative, they will manipulate themselves to somewhere they can do much less harm. You can help them along that route and help others at the same time.

PENultimate

Steve

NOT CRUSTY notcrustv@dmionline.com www.idmionline.com

r

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