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Information + Document Management international

April/May 2011 : Issue 67

Info Security Special

ISSN 2 0 4 0 - 3 0 3 7

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Ibml and Pitney Bowes Study 10 Case

Hello and welcome to the April/May issue. As you may be reading this copy at Infosecurity Europe we thought we would make this one special. The articles on offer cover an array of topics although not all of them are rooted in information security.

On page ten ibml have been kind enough to share with us one of their case studies, in which they worked with Pitney Bowes to provide a high volume scanning solution without increasing operator numbers or maintenance.

On page 14 there is look at how we can protect our data in an age where the portable device rules. Further reading offers insight into the final death rattle of token authentication on page 20.

There is plenty more to read with an article about those mistakes we've all made in our careers and the ones we thought we might lose our jobs over.

Calum Macleod from Venafi shares with us his thoughts on how businesses trying to asses their own security needs rather than calling in the professionals, could be as dangerous as landing a plane in high winds!

Now once you've gotten over all the excitement of reading about such a risky business you can sit back with a nice cup of something hot, maybe a cheeky wee biscuit and read a two page special from crusty starting on p29. This time he somehow manages to compare file types to baked beans. Don't ask me how you will just have to read it!

So I'm off to start work on the digital issue which will be with you at the beginning of May. No rest for the wicked. â– Enjoy.

Ross Cameron, Temporary Editor and Art Director

If you would like to submit an article or case study please get in touch by emailing us at: rosscameron@idmionline.com or johnbaker@idmionline.com To subcribe to IDMI please visit our website at idmionline.com or by emailing the editor a t : rosscameron@idmionline.com For advertising enquiries please get in touch by emailing : rosscameron@idmionline.com or johnbaker@idmionline.com Or contact us by telephone on : (+44)01330 824826

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Letter From The Editor

ID M i:067.03

IT BUDGETS AND HIRING PLANS RISE TO HIGHEST LEVELS IN 18 MONTHS The IT industry continues to show strong signs of growth as technology budgets, cloud services usage, virtualization adoption, and IT staffing plans among small and mid-sized businesses (SMBs) all showed their strongest gains in more than 18 months, according to a new report by Spiceworks™, Inc., the largest social business network for IT with more than 1.4 million SMB IT professionals.

These trends were uncovered in the most recent Spiceworks State of SMB IT technology survey, a global study that investigates the latest technology purchasing, usage and staffing trends among small and mid­ sized businesses (<1,000 employees). The study of more than 3,000 IT professionals was conducted in January and February 2011 by the Spiceworks Voice of IT® Market Research Program. ■ More: www.spiceworks.com INFOGUARD EXTENDS METRO ETHERNET ENCRYPTION FAMILY Specialising in high-performance encryption solutions, InfoGuard AG has extended its Metro Ethernet encryption line with a product version that is ten times faster. InfoGuard EG10M supports bandwidths of 2 and 10 gigabit per second connecting computer centres and backup infrastructures in various locations. Within Ethernet service networks, the hardware, designed for long-term deployment, enables error-free, flexible and instantaneous communication security, with low maintenance and configuration requirements.

The new flagship InfoGuard EG10M, together with current lower speed product versions InfoGuard EG1M und EGM, can be seamlessly deployed in pointto-point, point-to multipoint and multipoint to multipoint network topologies. Data packets exchanged between networks are transferred overhead-free on the data link layer (Layer 2) of the OSI model. InfoGuard’s Layer 2 encryption approach enables data transfers, with virtually no additional network latency. ■ More: www.ifoauard.com

ID M i:067.04

NOTE: M ost news item s have been edited fo r content and /or brevity.

Crowley Debuts Robotic and Walk -Up Bookscanners in Booth 110 at Acrl Christopher Crowley, president of The Crowley Company, is pleased to announce the introduction of two brand new book scanners at the Association of College and Research Libraries (ACRL) 2011 National Conference. “ACRL is a great venue to introduce both the Qidenus robotic book scanner and the S-T Imaging BookScan Center,” states Crowley. “They are two very different units in terms of capacity and price, but both produce excellent quality images, are easy to operate and maintain and provide strong value.”

BIONIC FINGER, VACUUM-FREE TECHNOLOGY SET QIDENUS APART Currently in use by premier European, Eurasian and Middle Eastern libraries and service bureaus, the Qidenus Robotic Book Scanner (RBS) is now available in North and Central America exclusively through The Crowley Company. “This tabletop unit, which we've put to use in our own service bureau, features an intuitive page-turning mechanism - called the ‘bionic finger’ - that uses revolutionary intelligence to automatically adjust the page­ turning process,” describes Crowley. “Because the unit uses a V-shaped pressurecontrolled glass plate instead of vacuum suction, the Qidenus is truly non­ destructive and ideal for rare materials. From a volume standpoint, with a capacity of up to 2,000 pages per hour, the Qidenus is also wellsuited for high-volume conversion projects, such as those in the imaging or publishing industries."

Powered by QiScan software, the RBS A3+ scans up to sizes 11.4 x 14.6 inches in 24-bit color, 8-bit grayscale or 1 -bit black and white up to 400 dpi (depending on applied cameras). The RBS IM W orld:

More: www.thecrowlevcomDanv.com A2+ model scans up to 14.6 x 21.6 inches at 300 dpi. The units output in most file formats and can also be operated manually.

S-T BOOKSCAN CENTER OFFERS PAY OPTIONS “Not every project requires the high-end features and capabilities of the Qidenus,” notes Crowley. “We’re very excited about the new S-T BookScan Center, which offers smaller libraries, offices and public spaces the versatility and image quality of a commercial book scanner at an easily affordable price point. The fact that it can be fitted with a ’Pay For Scan’ or ‘Pay For Print’ option means that the unit can eventually pay for itself and become a source of income, adding

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extra value.” The BookScan Center scans large-format and standard-size loose papers and books to USB flash drive, email, ftp or print and does not require user training. Maximum scan area is 12 x 17 inches with a resolution of up to 600 dpi in color, grayscale or black and white.

“We value our vendor relationships as the vendors are partners in our own customer relationships,” says Crowley. “Both Qidenus and S-T Imaging provide products that are upgradable, low maintenance and which deliver quality results. We think both of these products will draw intense interest with the researchers and librarians at ACRL.” a

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INTREXX FOR MAC OS HELPS MAC USERS CREATE DATABASE-SUPPORTED WEB APPLICATIONS AND INTRANETS United Planet, one of the leading developers of enterprise portal software in Europe, has introduced Intrexx for Mac OS to its proven portfolio of Business Adapters for popular operating platforms. The new portal software will enable the Apple community to create web-based business applications and process-optimised enterprise portals, without the need for lengthy or complex programming.

Axel Wessendorf, CEO of United Planet, explains that: “Until now, there have only been a few tools available on the market for Apple users to create databasesupported applications themselves. Users have typically used Apple’s “FileMaker”. The new Business Adapter for Mac OS offers an alternative approach which will enable selfpowered web applications, intranets and mobile applications to be created for Apple computer users with a simple ‘point and click’.” ■ More: www.unitedplanted.com STORAGECRAFT OFFERS ENHANCED RESELLER PARTNER PROGRAMME FOR 2011

For over three years StorageCraft® Europe has supported its resellers with a partner programme that improves their profitability and business effectiveness. Today StorageCraft Technology Corporation (www.storagecraft.co.uk), a provider of innovative backup, disaster recovery, system migration and data protection solutions for servers, desktops and laptops has announced a new Partner Programme for 2011 that offers Reseller Partners an improved bonus scheme designed to reinforce the direct relationship with each reseller without the need for a regional distributor, istrator’s toolbox, is a Disaster Recovery software solution that lets IT Technicians backup, migrate or restore Windows Servers, Small Business Servers and desktops/laptops to the same, new or different hardware or virtual environment in minutes without need to install any software. ■ More: www.storaaecraft.co.uk

IPM i:067.06

obe Agfa Graphics to install a second :M-Press Tiger at Cestrian Agfa has announced that Cestrian Imaging, one of UK's leading digital print suppliers has purchased its second :MPress Tiger. This comes right after a recent quality upgrade of the first system at Cestrian to full greyscale printing and a high demand from customers to deliver 'digital' screen print and offset quality.

"Our positive experience with the first installation of :MPress Tiger has fuelled the digital revolution already started at Cestrian Imaging, and has significantly impacted upon the market for traditional screen print and litho applications," said Phill Reynolds, Joint Managing Director at Cestrian. "Our customers don't just ask for print any longer, they now request the :M-Press print when they seek our advice in creating their successful visual marketing campaigns."

Cestrian installed the first :MPress Tiger in December 2009. The demand for Tiger prints has increased significantly since the system was upgraded to the latest level of technology using full greyscale in every print mode.

"We know Cestrian staff visited many exhibitions and benchmarked leading industry suppliers before they reached their decision," said Bill Kippax of Thieme KPX who represents Agfa Graphics for :M-Press in the UK. "They knew what :MPress can handle and what it is capable of. It is a true digital alternative for traditional screen printing and litho printing. It is fast and versatile, and delivers high quality prints at an exceptionally low cost per print. Agfa have demonstrated with the

introduction of the greyscale printing mode that the modular design allows a continuous programme of improvement that futureproofs the capital investment".

Developed joi fitly with Thieme, Agfa's :M-Press Tiger combines the printing expertise of both companies: screen printing and media handling from Thieme, and digital inkjet printing from Agfa. The :M-Press Tiger can print up to 700 square metres per hour including loading and unloading, with no make ready, films or screens. It can handle substrates up to 10 mm thick, and features a colour gamut better than ISOcoated V2, the offset gamut. It is now also enabled with variable data printing. ■ More: www.aafa.com

Idappcom: hacking is no longer just about the money As McAfee has jointly published a report with SAIC claiming to show that cybercriminals are now focusing on intellectual property as a means of extracting revenues from companies - Idappcom says its own observations confirm that hackers are no longer simply after the money: electronic, physical or otherwise.

The report, says Anthony Haywood, Idappcom’s chief technology officer, confirms his research team's analysis of IP traffic threats over the last 24 months, which has shown a marked shift away from direct revenue theft to hybrid or advanced threats, where industrial espionage and even business blackmail is the order of the day.

"What we are seeing is something of a seismic shift away from conventional bank phishing for bank and card account credentials, over to a

more sophisticated form of theft.

In addition, the CTO of the data traffic analysis and security specialist went on to say, this time compression of the evolution of cybercrime is continuing apace, meaning that next year's cybercriminals will have almost certainly have developed even more advanced strategies to extract money fraudulently from businesses.

Against this backdrop, Haywood argues that today's IT security defences need to be enhanced to protect against an increasing hybridised and multi-vectored set of security threats.

"The good news that our colleagues over at McAfee did not expand upon in their report is that these advanced threats do not always require the installation of shiny new

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IT security systems, meaning that organisations can enhance and augment their existing systems, rather than starting afresh," he said.

This strategy, he explained, centres on Idappcom's strategy of advising clients that, by identifying what their existing legacy IT security systems do best - and then tapping into those resources the amount of money needed for additional security defences can be significantly reduced.

And, he says, just as the report identified a series of changes in attitudes and perceptions of intellectual property protection in the last two years, so Idappcom has identified a change of approach to security amongst its more savvy clients. ■ More: www.idappcom.com

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NASA SECURITY AUDIT FAILINGS HIGHLIGHT THE NEED FOR IT SECURITY EDUCATION As reports that an audit of NASA’s IT resources has revealed that the space giant's computer systems are at risk of cyber-attack, Claire Sellick, Event Director with Infosecurity Europe, says that this illustrates that almost every IT manager has something to learn on the security front.

"According to an audit carried out by the US Office of the Inspector General (OIG), six servers were found to be potentially open to defacement attacks, denial of service attacks and plain old information stealing attacks," she said.

"What this teaches us is that, regardless of the level of technical expertise - and you would expect the skills of NASA's IT professionals to be second to none - no one organisation can be expected to be truly confident that their IT systems are protected against the latest hybridised attacks," she added. ■ More: www.infosec.co.uk RECORDING A NEW ERA OF INFORMATION The Information & Records Management Society (IRMS) is launching the online toolkit at the Annual Conference in Brighton.

Matthew Stephenson, Chairman of the Society comments ‘In the 21st Century we are creating and digesting more information than ever before, and the same is true at an individual and an organisational level. While technology evolves on a daily basis and information becomes more accessible and transferable, the way we manage that information, is not changing at a comparable rate.

Organisations still have legal obligations to store and record certain information whether paper based or electronic based.

Along with the legal obligations IRMS also believe creating, using and storing information in an appropriate and efficient manner will improve productivity and profitability. Mr Stephenson said “Effective information and records management can help any organisation of any size and in any sector move forward. The resources we are launching are not just for large organisations, or big business, they are for all business”. ■ More: www.irms.org.uk

ID M i:067.08

NOTE: M ost news item s have been edited fo r content a nd/or brevity.

Illegally Obtained Website Certificates Remind Banks of Security Weaknesses in Internet Architecture The public disclosure of a successful breach of a certificate authority that resulted in falsely obtained website digital certificates is reminding banks, governments and corporations of the security weaknesses inherent in the Internet architecture. These attacks can lead to falsified websites, stolen identities, and massive online banking heists. IronKey announced its Trusted Network service is available with Trusted Access for Banking to keep banks and their clients safe from these types of attacks.

This attack on a certificate authority illustrates that hackers and criminals are going to extremely sophisticated lengths to be able to create fake websites

that impersonate those of major companies. Last week's attack could allow hackers to intercept encrypted Web communications at fake websites by fooling browsers into thinking they are communicating securely with legitimate websites operated by companies such as Google, Yahoo and Microsoft for example. Similarly, attackers could create digital certificates of banks or government agencies, allowing them to create fake websites that intercept encrypted transactions and communications, without a user being able to detect it.

This recent certificate authority attack means that a criminal site could have a valid website certificate for a

bank that would make the criminal site seem legitimate to software protections in browsers and anti-virus programs. IronKey today announced that their IronKey Trusted Network, operated for use by its ^rusted Access for Banking customers, protects banks and their clients from such attacks.

"Our advice is that banks should provide the highest common denominator for security, one that ensures their online banking clients all arrive safely at the right place, in spite of phony certificates, DNS tampering, ISP attacks, and similar hacks that occur every day," said Dave Jevans, IronKey's founder and chairman. ■ More: www.ironkev.com

Lieberman Software warns companies of the need to encrypt their data in the cloud Recent Microsoft research shows that almost two-fifths of companies will start paying for cloud services within three years. Lieberman Software today warns that cloud-using firms also need to revisit their encryption needs as result.

According to Phil Lieberman, President and CEO of Lieberman Software, pioneers in privileged identity management, whilst the economic imperative of migrating data to a cloud resource is clear to see, organisations also need to revisit their data encryption resources before making the leap.

"Microsoft's research notes that 39 per cent of SMBs expect to be paying for cloud services by the time 2014 rolls around - and there's no doubt that many other firms will be using some of the free cloud resources that are now

available," he said.

"Our observations suggest that organisations of all sizes - and not just SMBs - can overlook aspects of their data encryption needs for cloud data, as they focus on the cost savings that accrue from cloud migration. I would say that security accountability and transparency of how customer data and cloud system security are being handled by cloud vendors is also suspect."

The important thing to realise with cloud resources, he went on to say, is that firms are effectively losing direct control over their own data and this makes the task of compliance - under an increasingly complex set of rules, such as PCI DSS - all the more complex.

And, the Lieberman president notes, it's also important to understand that, where cloud

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data storage is involved, businesses need to take a centralised management approach to data encryption, in order to give IT staff maximum control, with minimal impact on operations and productivity.

He said: “The challenges to the cloud users and providers will be the management of encryption systems including encryption key management. There are also potential issues with trying to index data that is in encrypted form in the database, so encryption approaches will have to examine not only data in . flight (point to point encryption) as well as data at rest (databases and other forms of storage). For SMB and many others, this will be a new experience.” ■ More: www.liebsoft.com

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LDC INVESTS £11.5 MILLION FOR MAJORITY STAKE IN SALA INTERNATIONAL downturn as increased legislation requires companies to store information for longer The customer benefits from an IRM solution and more effectively. In addition, businesses continually require improved are derived by bringing together a selection efficiency through better optimisation of of interrelated services, that have traditionally been sourced and provided by a premises, which is achieved by outsourcing these services to Sala. number of different suppliers to form a ‘one stop shop’ solution, which delivers customer Founded in 1994, Sala International is a As the economic recovery takes hold in UK advantages from cost savings and leader in records management, a fast­ and in the EU, prospects for the sector look increased efficiencies gained by integrating growing sector expanding at over 10% strong. CIL, a leading European strategic the services, and the continued innovation annually. In the UK the market is estimated management consultancy, for instance, of new services. to be worth around £6 billion, with the projects that the UK storage market will document storage market being worth circa grow at 6-9% over the next 10 years, with Sala provides a strong platform, excellent £500 million in annual revenues. the wider European document management infrastructure and a very scalable business model with which to pursue this strategy. As market expected to grow at 15% per Over 200 public and private sector annum. well as growing organically, Sala plans organisations trust the care and acquisitions, with LDC helping to secure management of over 30 million documents Tomas Gronager, new CEO of Sala to Sala, which also manages over 10 million funding, to bolster its destruction services, International, commented: increase scale as well as to establish a 'live' records (open files where documents “Sala is an excellent company and provides greater national footprint for the full IRM can be inserted/removed). a great platform for the growth strategy I am offer in the UK. keen to pursue. With the backing provided Sala International operates in a wide range

by LDC and the help of its excellent Value The focus for Sala’s buy and build strategy of sectors, including Financial Services, Enhancement Group to deliver operational Public Sector, Flealthcare Support Services will be to grow organically and to identify efficiencies and bed down acquisitions, I am and undertake strategic acquisitions as a and Retail. In the private sector it has a confident that we can deliver on the vision number of blue-chip corporate clients, while means of enhancing its existing position in of developing a one stop shop, integrated the market. 2 in the broad public sector it acts for major records management offering, that will help LDC brings strong sector knowledge from councils, NHS Trusts and broadcast transform Sala into a truly national and having looked at several competing organisations. potentially international player and deliver businesses and LDC Director Yann great benefits for clients.”

Souillard, who led the transaction will sit on As part of the deal, a new CEO, Tomas the Sala board.

Gronager, will join to lead the senior Yann Souillard, Director, LDC, commented: management team. He has over 15 years “Our philosophy is to back great LDC’s Value Enhancement Group will also senior executive experience internationally management and focus very clearly on across facility services, serviced offices, real help with streamlining efficiencies and acquisition integrations. The team champion creating shareholder value. I think our estate, hotels, and records management investment strategy on this transaction of best practice techniques involved in sales and was previously a Senior VP at ISS maximising cross sell opportunities from the improvement, working capital reduction, Facilities Services, one of the world’s provision of wider services and acquiring lean manufacturing, service/operational largest facility services providers. efficiencies plus business integration and is additional businesse to deliver an integrated offer and boost scale will prove very focused on assisting management teams Under his leadership the company plans successful. Tomas Gronager and his team more ambitious growth. His strategic vision, deliver operational and commercial have an exciting vision for Sala that can improvements that really add value to a backed by LDC, is to develop an Integrated transform the company into a major player business.

Records Management (“IRM”) outsourcing and bring considerable benefits for clients.”■ solution consisting of three main activities: Sala operates from Shoeburyness, Essex, Archiving (storage), Scan-on-demand / More: www.sala-international.co.uk and has recently opened a new state of the Software as a Service and Destruction. art facility close to Leeds. Records Gronager will be supported by the existing management exhibits strong resilience in a mangement team comprising Michael

LDC, the leading mid-market private equity arm of Lloyds Banking Group, announces that it has bought a majority stake for £11.5 million in Sala International, the UK’s seventh largest document archiving and records storage business.

ID M i:067.09

Davies, Trevor Cook, and Trevor Bassett.

Sala Press Release

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ibml and Pitney Bowes Case Study Courtesy of ibml Pitney Bowes Quadruples Capacity with Eight ibml Scanners Pitney Bowes is a leading document process outsourcing company employing more than 800 staff in France. With an annual turnover of 6.3 billion dollars, the Pitney Bowes Group helps organisations of all types and sizes to manage and process critical mail items and documents effectively, whether they are paper or digital in origin.

SEIZING NEW OPPORTUNITIES Until 2006 Pitney Bowes Asterion used a variety of small to mid-size Kodak production scanners to capture the majority of incoming documents. As business grew and projects increased in size, the Pitney Bowes Asterion management team recognised the need to introduce high-volume intelligent scanning into ID M i:067.10

"As business grew and projects increased in size, the Pitney Bowes Asterion management team recognised the need to introduce high-volume intelligent scanning into the production process."

C ase Study: ibml - Pitney Bowes

the production process. In doing so they could scan much higher volumes of documents and process a variety of document types and sizes quickly and efficiently without increasing operator numbers and maintenance. As well as delivering operational benefits, this strategy would allow business development into new markets.

A project team, comprising representatives from IT, production, sales and marketing, began searching for a supplier whose offering would address new market challenges. Testing criteria Pitney Bowes Asterion needed a high-volume scanning solution that could do the following: â&#x20AC;˘ process new document types and sizes, from small tickets to A3 â&#x2013;ş w w w .idm ionline.com

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◄ • reduce operator numbers • reduce frequency and cost of maintenance • improve lead times • increase productivity • deliver reliability The project team began by defining the selection criteria upon which their purchase decision would be based: • accurate, high-speed scanning • clear image quality • simple integration with Pitney Bowes Asterion legacy systems • ergonomic design and ease of use • cost-effective, value for money • proven track record A number of worthy contenders were identified, including the ibml ImageTrac, which is sold and supported by Kodak in Europe, the Middle East and Africa. Pitney Bowes Asterion welcomed the idea of maintaining its long-established relationship with Kodak and believed the company would benefit from continuity of support; however, it was not a foregone conclusion that ibml would win the business without proving the ImageTrac’s capabilities.

Two suppliers were short-listed and underwent rigorous trials to test performance, operating flexibility and support.

Pitney Bowes Asterion was impressed by the level of service delivered by ibml, and the operators particularly appreciated the ImageTrac’s ease of use. The project team thoroughly analysed all test results and concluded that the ImageTrac was the system best suited to meet their exacting requirements.

A RAPID ROLLOUT The first ImageTrac scanner was successfully installed at Pitney Bowes Asterion in 2007, and soon afterwards the management team decided to extend the rollout. The number of ImageTrac units increased to eight by 2009 and processing capacity increased to 1.5 million documents a day. A reduced number of Kodak scanners remain in operation at Pitney Bowes Asterion; they are used for low-volume projects and in some cases are taken to customer sites when local capture is required. “The high performance, reliability and accuracy of the ImageTrac have enabled us to

ID M i:067.12

quadruple our throughput,” says Michel Goutaudier, Head of the Document Management Business Unit at Pitney Bowes Asterion. “With the ImageTrac we can target very large deals, which previously would have been unachievable. We can now offer highly cost-competitive terms for these customers that deliver rapid return on investment for them.”

Pitney Bowes Quadruples Capacity with Eight ibml Scanners “The high performance, reliability and accuracy of the ImageTrac have enabled us to quadruple our throughput.”

Mr Michel Goutaudier, head of the Document Management Business Unit at Pitney Bowes Asterion Speaking about the return on investment for Pitney Bowes Asterion, Mr Goutaudier is quick to point out that the impact is more than financial: “We experienced a rapid return on investment in terms of covering the initial cost of the system, but the true value of the ImageTrac comes from the fact that we have been able to seize new market opportunities. This has paid far greater dividends for us and will contribute to the growth and success of our business long into the future.”

Case Study: ibml - Pitney Bowes

EVOLUTIONARY CHANGE Staff members located at the scanning centre are excited to be part of this evolutionary change. “Our operators and preparation staff enjoy working in a growing, state-of-the-art environment, and they view the ImageTrac as a very positive addition to our business. Physically our facility has doubled in size - to lOOOsqm which has added to the stability and security of our document processing operation,” says Mr Goutaudier. “In addition, the ability of the ImageTrac to apply intelligence as part of the scanning process has enabled the effective automation of many project processes.’’The modular nature of the ImageTrac solution has proved particularly important.

Pitney Bowes Asterion has been able to add components such as pockets, inkjet printing and ICR, as and when required. This has saved cost and increased flexibility, enabling them to respond to new requirements quickly and easily as soon as they can be cost-justified. “We have found ibml to be an honest and diligent supplier,” comments Mr Goutaudier. “We implemented in phases, and we originally planned to use the same ImageTrac model throughout our organisation. Following installation of the first three units, ibml recommended that we select a different model for the remainder, which was better suited to our ongoing requirements and was also less expensive, ibml was determined to provide the right unit for the job and we benefited in every respect capability and cost!” ■ More: www.ibml.com and www.pb.com

=_ibml Pitney Bowes fc M -U J I.I.B For more information visit www.pb.com

w w w .idm ionline.com

The essentials of imaging

KONICA MINOLTA

Konica Minolta selects

Covergold as European distributor Konica Minolta has chosen Covergold as the exclusive European distributor for its range of Book scanners and Micrographics equipment. Until now, these products have been distributed throughout Europe by Konica Minolta Business Solutions in the Netherlands. To maximize growth opportunities in the market for Book scanners and Micrographics equipment and to maintain focus on its core business in multifunctional peripherals, Konica Minolta has sought a specialist partner with a dedicated focus in this field. As a result, Covergold will take over the European distribution of Konica Minolta Book scanners and Micrographics products from 1 April 2011.

We believe we have succeeded in finding the perfect partner to continue the business as our exclusive distributor,â&#x20AC;? said Ernst Kolvenbag, President Konica Minolta Business Solutions Netherlands. â&#x20AC;&#x153;Covergold is 100% focused on the market for Book scanners and Micrographics equipment and is used to sales, marketing, distribution and support for these products. We believe they will secure the further expansion and intensification of the business.

99

Covergold ( w w w .covergold.co.uk) is a leading supplier of digital docum ent management and delivery technology. Its range of Book scanners, Micrographics and Imaging products integrate seamlessly with existing information systems, to provide cost-effective solutions that solve real-world business problems.

Covergold

Covergold Limited

Konica Minolta Business Solutions Nederland

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Protecting sensitive data - be it installing a system, or managing information on behalf of in-house or third-party clients - has never been more important in a world where topsecret US files can find their way onto the web via WikiLeaks. With the explosion in mobile data access thanks to the wave of portable devices hitting the market in recent years, its high-time thought was given to whether the authentication solution you have in place is still fit for purpose.

Recent research by Forrester Consulting on behalf of Symantec suggests it might not be. The survey, which covered more than 300 businesses, found that a third were still happy to rely on the very weakest form of authentication - passwords - to grant external access to their networks.

The report’s authors described the use of traditional password verification as “antiquated” in the era of Cloud computing, collaboration tools and smartphones, and I’d have to agree.

One reason for this is that even this most basic level of authentication is frequently misused.

People remain the weakest link in any security set-up and in a bid to beef up protection passwords have been lengthened and made more complicated. As humans, the majority of us leading hectic lives simply can’t remember long strings of numbers easily, with the result that they get written down or simplified (where possible) rendering a weak form of authentication redundant in security terms. Forrester also found password issues are the top access problem ID M i:067.14

businesses face, with forgotten passwords common. Factor in lost time and productivity, password resets cost on average £25 at the very least.

Putting aside the enormous reputational risk you run if data is compromised due to weak password protection, there’s now a significant cost of another magnitude to face. Last November the Information Commissioner’s Office demonstrated beyond doubt that it is far from a toothless tiger, hitting Hertfordshire County Council with an eye-watering £ 100,000 fine, relating to the accidental distribution of sensitive personal information to the wrong recipients.

Given this, now is very much the time to challenge the status quo. The question is not so much what is the best authentication solution (although most are preferable to a login and password set-up) but rather how you wish to use it; what you’re using it for; how risky an environment you’re operating in; and how frequently you’ll be using the solution, as employees who maybe use it once a month will forget what to do if its particularly complicated, nullifying the benefits of being able to access data remotely or on the go.

So what are the alternatives?

Smartcards and key codes can’t address remote or mobile authentication. Tokens, which generate a One Tim Passcode, are a secure, and now fam iliar authentication technology.

However, the acquisition and maintenance of these hardware devices comes at a cost, which has Data Protection In a M obile Age

become significant in recent years as more employees demand to work from home. Usability of such a system is also relatively low due to the need for users to carry around an additional piece of hardware to ensure authentication and data access.

Biometric authentication is an interesting development but to my mind will probably remain niche for the foreseeable future. Solutions that send a SMS to a device, such as a mobile, are certainly ahead of passwords in terms of performance but can’t provide 100 % authentication as devices can be stolen and cellular coverage is sometimes patchy.

To that end there are a number of visual options in the marketplace, where users remember a shape, face or pattern rather than password to generate a One Time Passcode.

Studies by UCL’s Department of Computer Science in London have found that people find it much easier to remember a pattern than a string of numbers. Being software based there are also advantages in rolling out this extra layer of security quickly across networks, and a cost saving as there’s no need to purchase or deploy tokens.

Regardless of what you opt for, by far the most important thing is to make sure it’s as intuitive and accessible to the end user as possible, less it be circumvented. With ever increasing regulation and the threat of hefty fines, now is the time to make sure you have the correct authentication in place. ■ More: www.aridsure.com w w w .idm ionline.com

IDMi Document Scanner Guide (Up To A3)

Bowe Bell & Howell (NOW BY KODAK)

Canon

Epson

Fujitsu

Hewlett Packard

IBML

InoTec

Kodak

E&OE

D D D S D A4 D A4 D A4 D A4 D A4 D A4 D A4 D A3 D A3 D A3 D A3 D A3 D A4 ScanFront 220 GT-1500 S A4 GT-2500 & Plus D A4 GT-15000 S A3 GT-20000 & N Pro D A3 D A3 GT-30000 fi-4340C D A4 fi-4860C2 D A3 D A4 fi-5015C fi-5110C D A4 D A4 fi-5120C fi-5220C D A4 D A3 fi-5530C2 fi-5650C D A3 D A3 fi-5750C fi-5900C D A3 D A4 fi-6000NS fi-6130 D A4 D A4 fi-6140 fi-6230 D A4 D A4 fi-6240 ScanSnap S300 D A4 D A3 ScanSnap S510 S A4 Scanjet 5590 S A4 Scanjet 7650 D A4 Scanjet 8470 D A3 ImageTrac 3e - Lite ImageTrac 3e D A3 ImageTrac 3ex D A3 ImageTrac 3ep D A3 D A4 Imagetrac 3exp Scamax H04-510bd D A3 D A3 Scamax H04-515bd (Scan-fMicrofilm) Scamax M06-402CD D A3 Scamax M06-412CD D A3 Scamax M06-422CD D A3 i30 S A4 i40 S A4 i55 S A4 i65 D A4 i150 S A3 i160 D A3 S A3 i250 D A3 i260 i280 D A3 i610 S A3 S A3 i620 All information provided as a guide only. Please

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18 18 35 35 20 24 50 50 50 50 550 260 75 120 140 67 67 23 43 38 42 12 20 20 25 25 30 25 42 50 70 75 90 100 26 18 27 16 23 30 40 60 15 15 25 25 35 55 55 100 25 40 60 40 60 8 18 8.5 10 25 264 264 264 438 438 230 230 90 120 150 25 25 32 32 40 40 50 50 62 80 80

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BancTec

AV 121 AV 122 AV 210 C2 AV 220 C2 AV 610 C2 AV 3200 SU AV 3750 SU AV 3850 SU AV 8050 U AV 8350 IntelliScan XDS IntelliScan 6000 & 9000 Spectrum XF 8090D Spectrum XF 8120D Spectrum XF 8140D Truper 3200 Truper 3600 Sidekick 1200 Sidekick 1400U 730DC FB CD-4070NW DR-1210C DR-2010C DR-2050C DR-2510C DR-2580C DR-3010C DR-3080C II DR-4010C DR-5010C DR-7090C DR-7580 DR-9080C DR-X10C

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SCSI 2, SCSI 3 SCSI 2 SCSI 3. USB.2 SCSI 3 SCSI 3.

SCSI 3.

USB USB USB USB USB USB USB USB USB USB USB USB USB USB

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2 2 2 2 2 2 2 2 2 2 2 2 2 2

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100 100 1000 3000 3000 3000 3000 2500 2500 6500 8500

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Ricoh

S S S

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CALLING ALL: MANUFACTURERS, IMPORTERS, DISTRIBUTORS, RESELLERS Help us to keep your data up to date.

For changes, additions, deletions and error corrections, please contact: idmiauides@idmionline.com

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IDMi Mono Microfilm Writer Guide NOTE:

Fujifilm (New Entry) Other Features: Options Include: GID Quantor Other Features:

• • indicates that the device is also capable of writing to colour film (See Colour Microfilm Writer Guide below)

Film Formats Film Reduction Connector Type AR-1000 16mm roll 24X, 32X, 36X, 40X, 42X, 48X 400+ min 300dpi 1100 Accepts 2 film cassettes for simultaneous production of two sets of output with no reduction in speed. Index frame generation.

Auto rotate and auto batch header template inclusion

Available From 520

755

98

Refer to Fujifilm

| ■

Model 6880 Fiche 24X, 42X, 48X, 72X | 240dpi On-line or Off-line 1030 1680 840 469 G I D Quantor | Accepts alphanumeric and image data and outputs to fully processed cut fiche. Electronic soft forms outline. 4 international soft fonts in 9 sizes. CRT imaging. Direct positive (green) film.

H H

Options Include: 300 dpi resolution. Stacker. Duplicator. Collator. Packager.

_

Kodak

i9600 Series 16mm roll Kodak 24X, 40X 8 5 -1 7 0 ipm | 1196 615 810 159 Other Features: Accepts 2 film cassettes for simultaneous production of two sets of output with no reduction in speed. Text file index can be merged into an enterprise database.

Options Include: Model 9610 with output speeds of 85 ipm at 24X and 200 ipm at 40X. Model 9620 with output speeds of 170 ipm at 24X and 400 ipm at 40X. Microbox CADMIC Aperture Cards To fit frame.

1 card/min 1255 1680 700 350 Refer to Microbox | 500 card hopper. Automatic density control, OCR and Hollerith indexing. Uses silver halide film as CADMIC or dry silver film as CADMIC DRY COM. 3 chamber processing for Other Features: wet film, thermal processor for dry film.

H

Options Include: Alternative file formats. Facility to operate on-line.

H

Polycom 35mm roll 1,1 6 or 64 images per frame.

400dpi Refer to Microbox I 260 350 630 36 MicroPrinter Film is recorded by a laser. Indexing in OCR characters at start and end of film, also machine-readable bar code under frames with frame number, length of section, reduction and H Other Features: positioning of images. i

Microbox

Options Include: TIFF 8-bit greyscale or PostScript level 3 file format input.

Micrographics Data

MD

16 & 35mm roll

Variable

H 1.4 sec/frame

9 pin serial

1280

925

655

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U

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Model 16

16 roll

Variable

60 ipm

LAN interface

1050 1200

900

80

Refer to SMA

SMA

Model 51

16 & 35mm roll

Variable

60 ipm

LAN interface

1050 1200

900

80

Refer to SMA

1 PC workstation included , uses normal camera film, 1,2 or 3 level blips, frame numbering, facility to record file name below each frame, polarity of images can be reversed, bitonal H Other Features: and grey scale conversion, Duplex Mode available Options Include: Can be upgraded to 35mm ■ ■

Other Features: PC workstation included , uses normal camera film, 1,2 or 3 level blips, frame numbering, facility to record file name below each frame, polarity of images can be reversed

SMA

Options Include: 300 m daylight cassette Model 105 105 x 148 Fiche 24X (98 frame) 60 ipm Other Features: PC workstation included, on-board film processor included, does not require plumbing

LAN interface

1200 2000

900

180

£ ■ ■ ■

Refer to SMA

Options Include: Alternative reduction ratios and grid formats available.

Wicks & Wilson Other Features:

|ACO-2

|

Aperture Cards

30.66 X 41.28 max image area

H 35 cards/hr

400dpi

PC Win 98, NT or 2000. I 650

1280 I 530 I 105 1

Refer to W&W

1

1

112 row 80 column Hollerith punching, 60 or 80 position printing for indexing. 250 card capacity hopper. Imaging using laser technology. Accepts digital image data from CAD |system or EDMS and plots to fully processed aperture cards.

■

Options Include: ___________________________________ Variable to record AO or up to 64 OP 500 16 & 35mm roll Up to 1200 fph 900dpi Network compatible 1500 1280 780 I 190 Refer to Zeutschel 1 images per frame I Standard microfilm b&w or colour, film density 1.0, resolution more than 120lp/mm for all standard file formats, automatic fade in of meta data, up to 3-level-blip, automatic page Other Features: |numbering system, variable mask and film step, automatic fade in of file name,

■

Zeutschel

Options Include:

Daylight cassette up to 300m for film loading and receiving, automatic film cutting at the end of the job, wide range of automatic image processing tools for perfect image and batch conversion

HI ^

All information provided as a guide only. Contact the suppliers / manufacturers to verify data.

IDMi

ol ur Microfilm Writer Guide

if I Fraunhofer IPM

Colour Microfilm Recorder

RGB Laser

35mm

None

All standard file formats

Yes

Wo

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BT, CT

40s

40s

1060

300

Other Features: Resolution of 15.000 x 10.666 pixel per frame (45 x 32 mm2) Comments Featured to scale with several adapted interpolations and optimal vectorgraphic-handling, to combine images by several nesting modes and to provide appropriate container Micrographics Data

All standard BT, Yes 1.4s file CT formats Other Features: Metadata program choices, plus electronic indexing of all data recorded on each roll of film. Polarity of background and image is reversible.

Comments Archivelmage Writer AW 1

Monitor

16/35mm roll

User

RGB Laser

105mm

None

ProArchive

Eternity 105 Laser Recorder Other Features: ?

TIFF

?

Comments * Throughput speed is based on a 200 image 105mm fiche. There is no direct equivalent to 16mm or 35mm writing.

SMA SMA 51

Monitor

16 & 35mm roll

?

All standard file formats

Yes

10s

?

?

360s

BT, CT

3s

?

1280

110

56

1915

440

57

1050

80

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Other Features: PC workstation included, on-board film processor included, does not require plumbing Comments Alternative reduction ratios and grid formats available.

Zeutschel

All standard ? ? 1500 Yes 3s 190 file formats Other Features: |Standard microfilm b&w or colour, film density 1.0, resolution more than 120lp/mm for all standard file formats, automatic fade in of meta data, up to 3-level-blip, automatic page OP 500

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All information provided as a guide only. Contact the suppliers manufacturers to verify data.

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Genus will be exhibiting at the R O A D S H O W 201 1 AIIM ROADSHOW 2 0 1 I again!

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This year we will be displaying a wide range of document scanners from InoTec, Avision and Mikrotek alongside new and improved book scanners from SMA, book2net and Treventus. Alongside this hardware we can offer great software solutions and years of scanning experience. All of these scanners are supported by our very own UK wide network of technical engineers allowing us to provide a complete package of support.

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By Andrew Kemshall, co founder of SecurEnvoy There is an often used phrase that the stars have aligned but, in 2 0 11 , it is the technology that has come together to hammer the final nail into the physical tokens’ coffin. The cynical among you would argue that this statement has been made before and yes, I concede that tokens have survived and are still prevalent, so, why is this year different? Let’s examine the evidence.

Just before we do, let’s take a quick trip down memory lane:

"..it’s as if time has stood still, as the majority of physical tokens still rely on this out-dated technology but the tide is turning."

rely on this out-dated technology but the tide is turning.

If it’s not broken, why fix it?

True, there are few technologies that have stood the test of time as well as physical tokens have, but that’s not to say they’re perfect.

The fact is that there are a number of issues with their utilisation, some of which have been around since their introduction 30 years ago.

It's time to present the evidence:

During the 70’s tape cassettes were the medium of the day.

In the 80’s VHS cassettes reigned supreme.

The 90’s saw the introduction of DVDs. And the millennium brought with it the BluRay Disc.

What does this demonstrate? Nothing lasts forever and two factor authentication isn’t any different. It too has experienced advancements, from the original complex and time consuming challenge tokens of the 70’s to the time synchronised tokens of the 80s. 30 years later, and it’s as if time has stood still, as the majority of physical tokens still

ID M i:067.20

Right from the start, token deployment has proven time consuming. For 1000 tokens to be distributed, with many sent using a postal system to remote workers, will take six months to complete.

• 10 % will be broken, misplaced or stolen and need replacing each year • Each token typically has a life span of between three and five years after which it will need replacing

The Death o f The Token

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• End users will forget their token - even with the type designed to be added to a key ring, wasting their time and the help desks • A physical token system requires ongoing administration, such as pin management, re­ synchronisation and replacing lost or broken tokens • Third party contractors will often find themselves carrying around a number of tokens for their various clients and having to work out which one is the right one for each system.

"The stark reality is that many organisations will take the decision that the security offered by two factor authentication isn’t justified against this level of investment."

• The stark reality is that many organisations will take the decision that the security offered by two factor authentication is I’t justified against this level of investment.

SMS isn’t new so what’s changed?

In 2000 the number of mobile phones started to sharply increase. In fact, according to gsmworld.com, there are over 4,947,400,000 GSM and 3GSM connections globally with the figure steadily increasing every second. By the time you’re reading this it wouldn’t surprise me if that figure had topped 5,000,000,000.

Utilising SMS technology any mobile phone can be used as an authentication token. A passcode is sent to a user’s device, eliminating the need for a physical Token. Other enhancements including the option of reusing a user’s existing password instead of remembering a separate PIN. However, SMS technology alone isn’t the answer as there have been instances when it has proved to be unreliable.

In a small number of cases, estimated at 4%, SMS messages can take longer than 1 minute to get through.

Other issues could be the network is temporarily suspended or the user may be in a signal dead spot, such as the basement of a building or computer room. It is this argument that has saved physical tokens in the past - but it can no longer stave off the Grim Reaper’s scythe.

With the advent of pre-loaded codes, mobile phones are able to hurdle this final barrier. As soon as a user enters their authentication code, the system automatically forwards a new SMS message, overwriting the code in an existing message ready for the next session.

I’ve invested far too much in tokens to change now?

It’s always going to be hard to justify writing off an investment.

Yet that’s the sensible thing to do if you don’t want to continue haemorrhaging money

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supporting an old technology: For starters, it is estimated that moving to SMS authentication will reduce ongoing running costs by 40 - 60%! This is substantiated by Gartner with its belief that “SMS OTP approaches the security of a dedicated hardware token, but at a lower cost and with higher convenience.”

Due to their lifespan, you’ll have to replace all your tokens within the next three to five years. With an SMS system, the majority of your users will already have a mobile phone. If for any reason a user does not have a mobile phone, a voice text can be sent instead to a number stored on the system.

There is the argument that people do misplace their mobile phones but this is also true for physical tokens. It is people’s attachment to their mobile that is the differentiator as research by YouGov recently revealed that a third of the population would notice they’d lost their mobile phone within 15 minutes and 60% would within the hour. The emotional attachment to a physical token can mean its loss isn't discovered until the user actually needs to use it which could be hours, or even days, later!

Using automation, an SMS system can be set up in a day (an average of 300 users per minute) instead of six months. The existing employee database is used with mobile numbers automatically identified. For records where a number is not listed, an email is automatically sent requesting the user to self enrol.

It can offer substantial benefits for organisations looking to reduce their carbon footprint. It would require 1673 trees to offset the emissions created in deploying 3000 tokens.

Goode Intelligence recognises that pre loaded codes are changing the playing field predicting that “40% of organisations plan to deploy services that will enable employees to use their mobile phone as an authentication device by the end of 2 0 11 .”

"Utilising SMS technology any mobile phone can be used as an authentication token.

A passcode is sent to a user’s device, eliminating the need for a physical Token."

The D eath of The Token

This is substantiated by our own recent poll, conducted between November last year and January, with 146 people asked: ‘Should SecurEnvoy add support for hardware tokens?’

With an overwhelming 98% responding no, so it’s not just me that believes the physical token is dead. ■ More: www.securenvov.com

IDMi:067.21

NETWORK SECURITY BLUNDERS

By Michael Hamelin, Chief Security officer for Tufin Technologies We’ve all made one in our career, I’m talking about that blunder you thought you would be fired for. My first blunder was rebooting all the campus router pairs at one time, not one by one, all at once. I had written a script to install a security update on all the routers and reboot them all one by one, I thought. Turns out my script had an error and didn’t wait between routers. I thought for sure I was fired, turns out it was a great learning experience for everyone involved. We all learned a little about crisis management, I was introduced to change management, and my boss took a few hours to teach me how to verify the network was working properly as everything came back up online.

looks OK to an auditor (because there are no rules that contain ANY) but it's actually a huge security hole.

The rules have become meaningless and the cleanup of the rulebase is going to take many months of searching out what the actual businesses needs are.

Failing to upgrade your firewall software We find many clients running incredibly old firewall software. I always hear the same story about keeping the version fixed for stability; the firewalls cannot be taken down for upgrades, etc... The fact is, your

password and a firewall. I like the effort, but a firewall (by itself) is not a two factor authentication solution.

Two factor authentication requires your users have something, it’s something they Know and something they Have, a token and password for example.

The accidental outage We have all caused an outage at one time or another. One of our engineers tells a story of being at a client site when one such outage happened. They were working on the production firewall server gathering some data for a support case, the server was windows. The admin reached across the table and accidentally leaned on the mouse, which was over the Start Menu. As fate has it in for us network engineers at all times, the mouse activated the Start Menu and was unbelievably over the shutdown menu item when it popped up. Yep, right there in the middle of production this financial corporation watched their production firewall shutdown.

"We find many clients running incredibly old firewall software.

I always hear the same story about keeping the version fixed for stability etc... The fact is, your firewall vendor is upgrading their software for a reason."

Sometimes our blunders are not so instantly noticeable, sometimes we make blunders that linger in our firewalls until one day they either cause an outage or an auditor calls us on them.

One of my favorite activities at Tufin is visiting and talking with firewall engineers around the world, here are some common blunders I’ve seen and heard our engineers talk about, maybe you’ll recognize one or two of them your self.

Creating firewall groups with no meaning One of our engineers saw this client's configuration which had a certain network object in over half the rules.

It was named after a famous football star, let’s call it “Joe_Montana” (after all I need to change the facts to protect the guilty). W henever they need some access which is not clear they add the IP address to this group which is used in many permissive rules. The result is that the rule base

IDM i:067.22

firewall vendor is upgrading their software for a reason. You don’t need to be on the latest greatest release, but when I see you on a version that is 15 or 20 releases ago and 7 years old I can’t help but think you don’t take security seriously.

Using the wrong technology I’ve seen all sorts of ways in which the square peg is pounded into the round hole, but here is one of my favorite blunders. One client argued with their auditors that because they have a firewall in front of their secure webservers it formed a second layer of authentication and so they were using two-factor authentication, a

N etw ork Security Blunders

Poor documentation All too often we talk to customers who are trying to understand what the heck all their rules do. As we get in a hurry day after day and get lazy about documentation we create a time bomb waiting to blow up. We often find we are working with a customer and they tell me “I’m afraid to make Changes on my firewall now, all the senior guys have left and we don’t know what most of these names mean or what these rules do.”

Using excessive Drop rules Often when we are in a hurry we create rules with very excessive

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accesses and place a rule just above it dropping the access we don’t want to allow. We do this because we don't want to figure out how to write the correct rule. We see rules like allow All DMZ devices to All Internal devices ACCEPT, with a rule right above it that says All DMZ devices to Secure Network device DROP. The two rules look OK at first, but it really an ugly hack because we didn’t write out the business need in the first rule. When we operate like this over time we have a rule base with lots of the rule ‘pairs’ and reordering the rule base or editing rulebases is likely to expose more risk or block necessary traffic. Either way, we have a mess we must rewrite at some point.

destination ANY. They don’t actually mean ANY, they mean all the addresses behind this interface, but I’m too lazy to type the addresses in.

This leads to a rulebase that can only be understood by knowing the routing

logged it as google.com.

Making changes in panic mode Imagine that something goes wrong and you lose one of the RAID disks.

You replace it and while the RAID is rebuilding, the service is slowed down - but you don't realize that it's because of the RAID. At this point, your customers have been denied service for 40 hours and you're losing a lot of money every minute, not to mention customers who are leaving you for alterative services (AKA competitors).

You go into panic mode and start changing configurations: switches, routers, load balancers and firewalls anything that you suspect may be causing the problem.

After another 24 hours, another sleepless night and many hours of expensive consultants, someone figures out the real cause of the problem.

Now you want to revert all the changes you made on the switches, routers, load balancers and firewalls’ but no one knows what they were because they were made in a rush without any documentation.

So you spend another 3 days figuring out how to revert the system back until it's fully operational.

"All too often we talk to customers who are trying to understand what the heck all their rules do. As we get in a hurry day after day and get lazy about documentation we create a time bomb waiting to blow up."

Using routing as your security policy I’ve seen many a firewall where rulebase changes need routing changes to accompany them. It’s understandable when the change involves a new network on the firewall. There are two versions I see of this blunder all the time. The first is the firewall with no default route.

Every route is added to the firewall by hand and the smallest netmask possible is used so traffic will not reach unintended devices if the firewall has no policy. Wow that sounds great, but it’s totally unnecessary, if you remove the policy on modern firewalls they revert to DENY ANY. This design becomes so hard to manage the entire team begins to dread making changes and every change needs an engineer to examine the routing, thus every change takes too long and impact servicing the business timely for no real value in added security.

The second version of this is most often seen on Cisco devices where admins have ACLs between two interfaces that include the source or

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table along with the firewall and trying to do the match in your head, way too complicated for a junior firewall admin to take over this firewall.

Using DNS objects in a rule base One of the options many firewalls provide is inserting a source or destination as a DNS object like www.google.com. It sounds great because google.com can use so many IP addresses and this allows my firewall to always pass the traffic as google.com changes IP addresses. This blunder leads to many risks most organizations should consider unacceptable. First your firewall is now more susceptible to Denial of Service attacks, what happens when it can’t resolve google.com. Second your firewall is going to waste cpu, memory, and network io on doing DNS lookups for every packet trying to decide if it might belong to google.com. Third, what happens if your DNS is poisoned and malicious addresses for the command and control of the attest botnet are returned with the google.com addresses, yep you just allowed all the botnet command and control traffic though your firewall, and

N etw ork S ecurity B lunders

I hope you don’t see any of these in your organization. But if you do, rest assured you are not alone. The best run organization can find these blunders or others lurking in their firewall rules. The good news is tools to automate the discovery of these blunders are now available, and the tools to proactively keep these mistakes from happening again are available. ■ More: www.tufin.com

ID M i:067.23

/

RISK ASSESSMENT DEFINES DATACENTER I SECURITY REQUIREMENTS ByMina Zele, Ph. D. Security Specialist, Astec With the growing amount of stored information and increasing complexity of data centres, the job of data centre manager to provide appropriate security measures is becoming a demanding task. Data centre outage due to environmental or technical reasons can have a devastating effect on business, not to mention the sensitivity and value of stored data that is appealing to hackers and internal users. A Data centre manager is often faced with uncertainty, whether or not the data centre receives an appropriate protection in line with business needs, contractual and regulatory obligations.

Risk management of data centres is becoming particularly important with the emergence of cloud computing technology. Namely, a customer organization requires cloud computing providers to proactively mitigate the risk that could have compromised their data. A systematic analysis and evaluation of vulnerabilities, threats and risks are strongly recommended in such a case, because it reveals the most critical weaknesses in organizational procedures and technical mechanisms implemented to protect the data centre. The benefit of risk assessment is that the results can be used to justify the costs and prioritization of investments to achieve a better level of information security and compliance with legislation.

Organizations often store data with highly diverse security requirements regarding availability, integrity and confidentiality that are required by business needs, contractual obligations ID M i:067.24

or legislation. Risk assessment used to be a task of IT personnel who lacked the understanding of the relative value of data and consequently misestimate the consequences of data loss, unavailability or disclosure.

Accurate risk estimation is the common effort of business managers, IT personnel and information asset owners that can be achieved by close cooperation of all actors. Since risk assessment can be quite a complex process involving the handling of large amount of data and producing complex results, the process can easily become uncontrollable. Therefore, using a special risk assessment tool is usually welcomed by business and data centre managers.

Risk assessment tools are one of the developing fields in information security, and are generally quite expensive, especially because they are mostly just one of the components for information security management.

Therefore, it is important to use a tool that is really beneficial to your organization. CISOs and security consultants are strongly supporting the idea of risk assessment tools as â&#x20AC;&#x153;a mustâ&#x20AC;?; however, they will only become advantageous if they are adapted to an organizational risk assessment methodology.

This includes configuration of access rights on the basis of employee role in the risk assessment process; customization of matrix used to calculate the risks; and choosing relevant threats and vulnerabilities from R isk A ssessm ent fo r D atacenters

the available databases. The value of such risk assessment tools is that analysis and results interpretation is made separately for technical staff and business management. The data centre manager is provided with reports showing meaningful information on risk level and proposed actions to mitigate the risks. These reports can be presented to high management responsible for approving the strategy of information security development.

W hat makes a risk assessment tool really useful for you? First of all the tool should enable intuitive and fast risk assessment that does not require long training. This also implies that annual risk updating will be simple. Experience shows that ranking of input data (threat likelihood and level of threat impact) should be adjusted to human perception and must not be too granular. Qualitative ranking turns out to be more useful and it better describes the actual situation. The tool should support the methodology that is in line with guidelines of ISO/IEC 27005:2008 standard. Finally, it is important that the results are transparent and informative to business and technical staff with the possibilityjpf being exported to other formats.

Therefore, risk assessment is a key process in monitoring and improving the security of data centres, with the goal of prioritization of investments in technical and organizational improvements of security. â&#x2013; More: www.astec.si

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OITUK Ltd., specialises in providing C-Cube Electronic Document and Content Management & Workflow solutions, based on the C-Cube software suite. Systems scale from small departmental applications to large enterprise-wide solutions and include: the C-Cube Portal, Electronic Forms, Content Searching, and C-Cube Electronic Document & Records Management System (EDRMS), offering specialised solutions across the Public and Private sectors. More at www.oituk.com or phone: 0044 1908 677752 The Crowley Company offers a complete range of digital and analog solutions for imaging technolog r and film processing including: hardware, imaging services, systems consulting, supplies and technical support.

More at www.thecrowlevcomDanv.com or phone 001 240 215 0224 Originally formed in 1987, The Data Imaging and Archiving Company Ltd has evolved into a specialist Data Management company providing a true ‘one-stop-shop?service to a wide cross section of industry, including many of the top companies in the UK. More at www.imaainaandarchivina.co.uk or phone 020 8542 5151 (U.K) Genus is a solutions provider for the entire life-cycle of documents, books and microfilm, dealing with their creation, access, scanning, archiving, and retrieval. UK based specialists in imaging, document, archive and print management throughout the world. We advise on and provide solutions for document and image archiving/access.

More at www.aenusit.com or phone: 0044 24 7625 4955 Modern office organisation and workflow management requires high-tech equipment for implementation. Enormous amounts of paper in various formats, with various content, crumpled, dirty or torn - these are the day-to-day challenges. Only leading edge technology is capable of meeting these challenges.

More at www.inotec.eu or phone: 0049 6036 9708 0 ibml provide solutions to companies around the world to automate their most demanding document scanning and in-line data capture applications and drive their transactional document management.

More at www.ibml.com or phone: 0044 1483 549818 Micrographics Data (est. 1989) Asia's leading micrographics and preservation solutions provider. We provide a wide range of micrographics & preservation equipment/services. Our flagship product, AW1 Series, is probably the fastest 16mm/35mm colour archive writer in the world with the highest optical resolution of up to 150 Ip/mm in the market. We are also the global exclusive Singapore Press Holdings newspapers micropublisher. More at www.md.sa or phone: 0065 64727255

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ID M i:0 6 7 .2 5

COME FLY WITH ME HOW YOUR ORGANISATION CAN AVOID A CRASH LANDING

By Calum MacLeod, EMEA Director, Venafi In a recent discussion with a large organisation’s security team they announced that the company had implemented a new approach to launching security technologies. In a nutshell, the message was “...there’s been a shift to buy solutions based on business requirements, i.e. the business needs to know that it needs a solution. The entire security team is there to serve the business.”

Now I don’t know about you but I’m kind of at a loss to know how the business would even realize they needed a security solution! I thought the idea of organisations hiring IT Security specialists was to help them advise the business of security risks to ensure the operational practices, critical ID M i:067.26

“Toilet, take up too much space on plane. If it is an hour flight, two hours to Rome... to Paris... you can hold it in!”

Omar Baba Come Fly With Me - Episode 1 C om e Fly W ith Me

assets and integrity of the business was protected.

Quite how the business is able to assess unmanaged and unquantified security and operational risks on its own is completely beyond me. Here’s a real-world example of the dangers of this approach. A friend returning a few weeks ago from a vacation in South Africa arrived three hours late at his destination because the flight had to land at a different airport. Heavy winds at the original destination meant they couldn’t land safely.

Apparently the majority of business-class passengers on the re-routed flight were complaining that they would be late or miss meetings as a result.

After all it was the pilot’s job to w w w .idm ionline.com

even for the experienced IT security professional.

get them there on time. Fortunately the pilot was not influenced by “business requirements”.

B usiness Owners Do Not U nderstand IT S ecurity Risk and R equirements

U nmanaged and U nquantified R isk A recent survey conducted by Venafi revealed that organisations are deploying increasing numbers of digital certificates and encryption technologies, but that these security assets are also becoming lost, stolen and unaccounted for in epidemic proportions. Ironically, digital certificates and encryption keys are critical components of all information security programs, but they become dangerous liabilities when they go missing and find their way into the wrong hands.

In the survey, more than half of those surveyed stated that “they had experienced either stolen or unaccounted for encryption keys, or they were uncertain if their organizations had lost, stolen or unaccounted for encryption keys in general” - in fact they didn’t know what was going on inside their own infrastructure.

IT S ecurity

needs to ensure

THE BUSINESS UNDERSTANDS THE RISKS “Even the best encryption in the world is not going to stop an employee from bypassing procedures and making a mistake that results in data leakage, or a rogue insider from giving up sensitive information for money.” That is the main message from a group of prominent cryptographers at the recent RSA Conference. According to the experts “encryption is sometimes deployed improperly, leaving gaping holes that can be used by attackers to steal sensitive data. Other times, encryption is used on a small subset of an organisation's network - a risk-based decision that can have a profound effect on the security of interconnected networks”.

“almost two thirds of systems that are using SSL to secure access and authenticate themselves are not configured correctly, which means that they are potentially insecure”

A recent report from Qualys stated that 30% of internet­ facing SSL certificates were not valid. They went on to say that “for businesses that operate online, this could cause a major breach of security as research has shown that even if a security warning appears on the screen, more often than not, an end user is likely to ignore it.” Additionally, they found that “the user runs the risk of being exposed to potentially harmful security breaches calling into question the sites’ validity - which could negatively impact the company's reputation.”

It gets even worse according to Qualys when you realize that “almost two thirds of systems that are using SSL to secure access and authenticate themselves are not configured correctly, which means that they are potentially insecure”. So although setting up SSL is very straight-forward if you know what you are doing, it is time consuming and it can be a daunting task with so many things that can potentially go wrong, w w w .idm ionline.com

Taking this a step further, there are a number of critical areas where the “business” really has very little understanding of what actually happens. For example, it is unlikely that business owners will have the understanding of the security risks that might be involved in security operations and encryption key management best practices such as separation of duties, least privilege access, and the necessary processes and access controls.

Also, although the business is likely to have requirements such as

reached the end of their crypto­ lifecycle validity period? And how would the business propose that the IT department implement best practices on cryptographic algorithms and key management, for example NIST Special Publication 800-57?

preventing application and service outages, it is unlikely that they will have any concept of what that means in practice and how to achieve it. For example how would the business propose the IT department address the challenge of ensuring that digital certificates do not expire, and the roots and intermediate roots are kept updated? Or what would the business propose as the answer to ensuring that key distribution and rotation is carried out in a secure manner?

And as is often the case, this results from a business decision to try and ensure the most return with the least investment. The first order of business when any new C-level exec starts his or her tenure seems to be the cancellation of any investment in order to demonstrate their value to shareholders. It’s time that organisations realize that short-term shareholder benefits and executive bonuses based on maximising profit and limiting investment is never in the best, long-term interests of a business. As Omar Baba might say “safety check on airplane cost too much... we have life jacket!” ■ More: www.venafi.com

And if compliance with the Data Protection Act, PCI, etc., is a requirement then it is even more unlikely that business owners understand the implications. For instance, how would the business propose that the IT department carry out the periodic changing of encryption keys when the keys have C om e Fly W ith We

IDM i:067.27

APRIL 2011 - Gartner Events

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1 9 -2 0 Service Desk and IT Suppor Support Show 2011 Location: Brompton impti Hall, London Ion, UK Organised By: Leonardo International Ltd Web Site: www.servicedeskshow.com

Gartner Customer 360 Summit 2011 Date: 30 March-1 April 2011 Location: Los Angeles, CA

1 9 -2 1 InfoSecurity Europe 2011

Gartner CIO Leadership Forum Date: 4-6 April 2011 Location: London

IDMi Partnering Event

Gartner Business Process Management Summit Date: 27-29 April 2011 Location: Baltimore, MD

Location: Earls Court, London, UK Organised By: Reed Exhibitions Web Site: www.servicedeskshow.com

MAY 2011 - Gartner Events

MAY 2011

Gartner Business Intelligence Summit Date: 2-4 May 2011 Location: Los Angeles, CA

No notification of events yet JUNE 2011

Gartner Master Data Management Summit 2011 Date: 4-6 May 2011 Location: Los Angeles, CA

13-16 AiiM Roadshow 2011 IDMi Partnering Event Locations:

www.gartner.com

Gartner Enterprise Architecture Summit Date: 9-10 May 2011 Location: London

13* - Edinburgh 1 4 *-Bolton 15 " - Birmingham 16th-London

JUNE 2011 - Gartner Events

Organised By: Revolution Events Web Site: www.aiimroadshow.orq.uk

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Gartner Supply Chain Executive Conference Date: 1-3 June 2011 Location: Scottsdale, AZ

IMPORTANT SHOW NEWS ....

360IT 2011 Cancelled We have received notification from Reed Exhibitions that the 360°IT Show due to take place in 2011 has been cancelled.

Gartner Enterprise Architecture Foundation Seminar Date: 2-3 June 2011 Location: Sydney

Conferencia Outsourcing Gartner Date: 7-8 June 2011 No reason has been given as to why the event is terminated. Location: Sao Paulo

Coming a little over 24 months after the news of the ‘merging’ of the popular ‘Documation Show', this leaves the AiiM Roadshow as the largest general IM event of the show calendar. .. ..... .. ... ....

Please join IDMi in supporting Aii M as stalwarts of the UK information management event calendar.

ALL IDMi ENTRIES FROM VARIOUS VENUE AND VENDOR SOURCES

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Event Information Wanted We are happy to promote your information management related events, seminars, shows and exhibitions.

For more information email: events@ idm ionline.com

Gartner Enterprise Architecture Foundation Seminar Date: 7-8 June 2011 Location: Melbourne Gartner IT Infrastructure, Operations & Management Summit Date 13-15 June 2011 Location: Orlando, FL Gartner PPM and IT Governance Summit 2011 Date: 14-15 June 2011 Location: London Gartner Enterprise Technologies Summit Date: 15-16 June 2011 Location: Mexico Gartner Application Architecture, Development & Integration Summit Date: 16-17 June 2011 Location: London Gartner Enterprise Architecture Foundation Seminar Date: 20-21 June 2011 Location: San Diego, CA Gartner PPM & IT Governance Summit Date: 20-22 June 2011 Location: San Diego, CA Gartner Security & Risk Management Summit Date: 20-23 June 2011 Location: National Harbor, MD ALL GARTNER ENTRIES FROM GARTNER.COM Events Calendar

ID M i:067.28

D iary Dates 2011

Remember .... Check with the organisers for date or venue changes.

APRIL 2011

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The CRUSTY Continuum Man, Myth & Magic! Whatever next from our intrepid tail-piecer?

The Good Old Days?

In the good old days you could walk into a shop and ask for a tin of beans, and the shopkeeper would put - a tin of beans on the counter for you.

Most likely, it would be one of two varieties. (In the UK there really was only one brand, now there’s 57!) These days, you go into a supermarket and are confronted with multiple brands, and multiple varieties. My problem is memory. Even if Mrs Crusty has told me only two minutes beforehand as I was getting out of the car - 1 will have forgotten if it is ‘with sausages’, ‘curried’, or one or other of the key brand-names.

Image files are like that. No, really, they are.

In the old days you only had a few formats to choose from for generic files such as .TXT or .JPG. Now there is a bewildering array, not just of bespoke files, but also common ones. .JPG, .JPEG, for example, with normal and JPEG 2000 varieties.

Not so much a solution for image files, where most users have their own particular favourite format, but more for generic file portability - Adobe came to the rescue of us all.

Their .PDF (Portable Document Format) was designed from the outset to allow cross-platform, cross-application, multi-purpose use via a generic viewer.

Additional complexity came with the advent of age. (A bit like me, according to Mrs Crusty.) OCR (Optical Character Recognition) gave us the ability to search within the PDF, and now our old (new?) friend SharePoint comes along and gathers up the OCR’d text on a pre-scheduled basis, as if collecting the garbage on a regular bin-round.

Further advances have given us digital signatures, stamps, the ability to mark-up comments within a PFD, and much more.

(If you have the full Adobe Acrobat Standard or Pro software.)

It’s all great stuff so far, but when our old friend technology takes another leap forward, what of w w w .idm ionline.com

the older PDF formats? Well fear not. Adobe and the ISO standards committees concerned with longevity of storage and readability of these files, have come up with the answer.

PDF/A-1a PDF/A-1 b Not something that rolls off the tongue in the slick way that 'TIFF' (Tagged Image File Format) does, but this new breed of PDF flavours has much to offer the scientific, legal, archive and preservation world.

Designed from the outset to be a simple, vanilla-plain file format, the concept is that without any encrypted data such as signatures and other features, the PDF/Awill still be readable

by Adobe Reader v29.7. (Which will be long after Virgin Galactic have thrown the first ‘space tourists’ up into the lower atmosphere in a few years time.

gilded conservatory, with giltedged doors, Indian teak parquetry flooring, doubleglazing, Aga wood-burning stove, and an outer deck you could land a Boeing 747 on.

of the vPDF format is impressive. Not only have they achieved 25x compression of graphics inside a PDF, but they have also cracked one of the real issues with any computer generated image - quality.

Unfortunately your Gemini Tablet or I-Pad 6.0 will not read it «»

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Standard Adobe compression at 1,600x magnification

With the tricky bits removed, the file is extremely useful in any situation where there is a need for long-term storage and use.

Legal files for example, might need hundreds of years in limbo before being brought out for the courts to pore over. Particularly in the case of oil and gas licencing and anything to do with land deals and contracts.

Yes, I know that the original must be kept in hard-copy format in perpetuity, but isn’t the PDF going to be so much easier to read than a faded old original? [Not so much fun though! Ed.) To me, the PDF/A format ticks many boxes, but at the same time, it does make me think about file formats for all manner of applications, particularly in the area of long-term storage, and that’s apart from the need for a standard delivery format.

PDF/E The clever folks in the ISO committees have recognised this dilemma. (What dilemma do you ask?) Let me enlighten you. Your architect sends you a hefty CAD (Computer Aided Drafting) file. It contains the plans for your forthcoming capital expenditure indulgence - a Victorian-style

because you don t have the native application it was created in (probably AutoCAD).

You could call your architect and ask him to send you a ‘detailfree’ JPEG of the plans, or you could go out and spend a small fortune buying a hefty PC and AutoCAD. Alternatively - there’s the PDF/E file format.

Specifically designed for coping with all manner of engineering drawings, [And 3d files. Ed.] the format has been drafted with input from such heavyweights as Boeing, Halliburton, and other blue-chip organisations.

Definitely one to watch.

Other PDF Flavours Some years back I worked with a Glasgow based company who had come up with a method of image compression within a PDf which was 25x better than the standard Adobe compression. I suspect that Crisp and their vPDF format, were simply doing what appears to always being the case with specialists, focussing at great length on one particular aspect of something and being extremely good at it.

The demonstration I have seen

PEN ultim ate special

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PDF of a newspaper scanned at 300dpi, then magnify it in Adobe Reader to 1600x, you will get unreadable blobs of text which are so pixelated, it looks like one of those geo-survey maps from an archaeological dig. You know the details in there - because as an expert, you can interpret it, but for an image, we humans want photo-realism and not Lego-blocks for eye-balls.

My understanding is that this technological advancement is achieved via some form of programming at PDF layering level. Is it image enhancement?

(I know I could certainly do with some.) If it's not a form of image enhancement then how do they achieve it? A trade secret no doubt, but as the vPDF format has attracted the interest of such organisations as NASA, perhaps the ISO might consider talking to my Scottish friends.

Here’s why.

Man, Myth & Magic Any Man worth his salt (a Roman term by the way, from when Legionnaires used to get a salt ration because of salt loss when marching,) would backup key documents or any valuable original. The Myth is that this must be done in the computer ID M i:067.29

environment.

Former IDMi editor John Baker has written before about the gap in the document (or valuable original) life cycle, which occurs because computers are not the best method of storage for longevity. This is down to the

storage were to be seen as one of the lesser issues regarding long-term retention, maybe we can achieve something here.

By designing disk-storage technology along a similar thought-process to the ‘generic’ PDF, would we not have the best

running you can do, just to stay in the same place.” (Lewis Carroll) So let’s run, let’s advance, and let’s get the best out of both universes. ■ CRUSTY

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industry constantly re-inventing itself, with all computer technology out of date as you take it out of the store you buy it from. I tend to agree with his advocating microfilm as the true long-term storage medium, but what if there was some magic solution that covers both areas of microfilm and digital?

The Magic potion might well be engineered by the ISO. If they adopted a high-compression format for the graphical content of PDF files, and if they made sure there was nothing encrypted in the structure (as within the PDF/A format discussed earlier in the article,) do you see the potential?

Not only can there be a solution using the analogue/microfilm route, but there would also be a digital solution proposing long­ term archiving using a portable document format. Of course you still need to store the files, and this is where the crux of Johns argument lies.

It is the very storage that causes part of the problem, due to the continual advancement of computing technology. This years storage medium is next years history. But, if (digital) IDM i:067.30

Crusty can currently be found within this continuum, setting the world of documents to rights within the enterprise-wide corridors of the oil and gas industry. Whilst consulting/ consorting with the hoi-polloi, he is also concurrently saving up for Mrs C’s next cruise. crustv@dmioniine.90m

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of both worlds? By taking the onus off of storage as being the big drawback to prolonged digital storage (sin migration,) highly compressed graphicalcontent PDFs can then live alongside the parallel universe of microfilm, with cross-over as and when required.

Microfilm writer technology already uses PDF as a source, and PDFs can be created by microfilm scanner software.

Surely the twain shall meet. [Is that a scanner technology joke?

Ed.] If they do meet in the middle, lets not call the files .CRSTY as I am not that vain, but we could call it the .TWAX format. [Isn’t that what twains wun on? Ed.] We could call the format that because the twain really did meet.

Now that I have said my bit, I would welcome the industry to join in the debate, and see if there is mileage in what I say. If not, so be it. At least I tried to do something.

“He who hesitates is lost.”, Confucius (I think,) said. But one of my real favourites is, “Sometimes it takes all of the

MASS-RESPONSE CRUSTY FAMOUS! Apparently the worlds postalservices have NOT been over­ whelmed by the high volume of snail-mail to CRUSTY. However, his email IN box (or is that 'inbox', or ’in-box'?) has brought his home/office network to its knees by a single reader email. [How do you know if she is single? She might be married? Ed.] As it is the first reader feedback CRUSTY has approved for publishing, (for legal reasons the other feedback was considered too inflamitory, or just plain insulting to him,) he has asked us to replicate it here in full.

(Apart from the senders personal details of course, as we always strive to protect the guilty and punish the innocent.)

[I think you might have that round the wrong way. Ed.] ■ IDMi Team Readers Letter Email Sent: 17 March 2011 12:12 To: crusty@idmionline.com Subject: PEN-ultimate Dear Crusty, I’ve never written to a periodical before but I just felt the need to ‘have my say’.

I feel strongly that this article should have come with a warning - CONTAINS HUMOUR Whilst reading your article on the bus (us document controllers are not paid enough to afford a car), I was forced to laugh out loud (LOL) several times, much to the annoyance of the sour faced Aberdonians surrounding me.

No matter how hard I tried to suppress my LOL [Laughing out loud. Ed.] the more difficult it became.

PEN ultim ate special

Therefore, in future, please would you have the courtesy to place a warning sign next to such articles. I can then, at least, read the article in private and LOL in my own private space without people thinking that I've gone stark craving bonkers!

Anon To which CRUSTY kindly responds: Dear An On How opportune you should decide to respond at this juncture.

I have never considered myself to be a comic. (That is a flat paper-based entity containing various levels of humour, and which as far as I am aware - is non-sentient.)

I do however consider that behind the 'gloss' of my tonguein-cheek effort at what might pass for journalism - there is always a serious message.

However obscure your good self and other readers might find my verbiage, you must always read between the lines. (Not literally of course, just philosophically. If you tried to literally read between the lines all you would hear is the white noise of space.)

As I ramble to the end of this column because I have run out of non-technical things to say^ about PDF files, I conclude by asking the Editor if perhaps you could in future post a warning as our correspondent suggests.

This would lighten the burden on the public at large, minimise the risk of serious assault or injury to readers, and in general, make the world a much safer place to live in.

CRUSTY [I'll have a think about it. Ed.] w w w .idm ionline.com

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