MY ROUNDING APP ALLOWS NURSES TO IMPROVE PATIENT CARE IN REAL-TIME By Dan Hootman and Kimberly Goode
NURSES HAVE MANY TOOLS AT THEIR FINGERTIPS TO REINFORCE BEST PRACTICES THAT ENHANCE QUALITY AND SERVICE. The MyRounding app for iPad helps in conducting nurse leader rounds (NLR). Each patient on every inpatient unit is visited by a nurse leader, who asks a series of questions to ascertain that care and communication are at their best. Using the app, the nurse leader generates reports that share the number of rounds completed and to report any outstanding issues. These rounds offer nursing leaders a chance to collect real-time feedback from patients as well as “in the moment” opportunities to solve problems and perform service recovery. Hourly rounding also enhances the experience of patients and families. Patients should be seen by staff each hour to address questions and concerns as well as 4 P’s: pain, position, potty needs and possessions. The prescriptive rounding tool is anchored using the communication tool of AIDET (acknowledge, introduce, speak about duration, explanation and thanks). When managing the expectation of hourly rounding to provide unparalleled safety, quality and service, staff build trust and accomplish great things.
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