Managing Human Resources
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Table of Contents INTRODUCTION ................................................................................................................................................... 3 TASK 1 ..................................................................................................................................................................... 3 1.1 Factors to be considered when planning the recruitment of individuals to work at StPatrick’s .............................................................................................................................................................. 3 Nursing Home ............................................................................................................................................... 3 1.2 Legislative and policy frameworks of the home country that influence the selection, recruitment ...................................................................................................................................................... 4 and employment of individuals to work in St-Patrick’s Nursing Home ...................................... 4 1.3 Different approaches that may be used to ensure selection of the best individuals and make .................................................................................................................................................................. 5 recommendations for St-Patrick’s Nursing Home ............................................................................ 5 TASK 2 .................................................................................................................................................................... 6 2.1 Theories of how individuals interact in groups in relation to the types of teams that work in ............................................................................................................................................................... 6 health and social care ................................................................................................................................. 6 2.2 Approaches used by staff at different levels to develop and promote effective team working at ........................................................................................................................................................ 6 St-Patrick’s Nursing Home ........................................................................................................................ 6 TASK 3 ..................................................................................................................................................................... 7 3.1 Ways to appreciate the performance of individuals working in health and social care . 7 3.2 Identification of individual training and development needs St-Patrick’s Nursing Home ................................................................................................................................................................ 8 3.3 Different strategies for promoting the continuing development of individuals in the health and......................................................................................................................................................... 9 social care workplace .................................................................................................................................. 9 TASK 4 ..................................................................................................................................................................... 9 4.1 Theories of leadership that apply to the health and social care workplace ........................ 9 4.2 How working relationships can be managed at St-Patrick’s Nursing Home. .................. 10 4.3 Own experience for the development with the influence of management approaches11 CONCLUSION ...................................................................................................................................................... 11 REFERENCES ....................................................................................................................................................... 13
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INTRODUCTION Human resource management is a procedure which represents the environment of business in an effective manner. A business organisation or a healthcare firm develops human resource department to enhance the performance and activities of employees working in a healthcare or nursing home. The HR manager mainly focuses on improving overall management system of the organisation by implementing different legislation and policies which can increase performance and productivity. The HR team is mainly concerned about recruiting procedures, training and development programs, rewards and bonus for workers and developing relation with other healthcare organisations. The report will mainly emphasize on complexity between human resource management as well as health and social care organisations. It will also discuss factors which are necessary to be considered while recruiting employees in St-Patrick’s Nursing Home in London. A detailed description of different selection approaches will also be studied in the report. Further, it will also focus on developing proper performance evaluation plans for nursing home and methods to identify different training needs.
TASK 1 1.1 Factors to be considered when planning the recruitment of individuals to work at St-Patrick’s Nursing Home The procedures and planning done in a healthcare organisation is different from any other business or industrial organisation, Hence, it is very necessary to consider several factors when planning to recruit individuals to work in St-Patrick’s Nursing Home. The employees or the candidates who are willing to work in a healthcare team should be analysed based on various criteria so that they can handle stress during different medical conditions. Factors which are needed to be considered while recruiting employees have been discussed below. Job Analysis: It is based on reviewing the personal specifications of an employee or a candidate which includes roles and responsibilities needed in a particular job (Namageyo-Funa and et.al, 2014). It is very necessary for St-Patrick’s Nursing Home to clearly define their requirements so that the best candidate is selected through different recruitment procedures. Recruitment Cost: It is very important to maintain an overall budget of the year so that the recruitment cost of St-Patrick’s Nursing Home is maintained effectively. In order to decrease the recruitment cost per year, the rate of turnover should be minimized. It is only possible through adopting effective recruitment procedures which can increase the workers retention in the nursing home. Visit Now to Get HR Assignment Writing Service from professional Writers of Gulf Countries.
Employment Legislations: When St-Patrick’s Nursing Home is planning recruitment they should consider different legislations and policy framework which has been proposed by UK government. Various policies have a great influence on recruitment in any organisation. Contract of Employment: When appointing candidates for a healthcare organisation it is very necessary to clearly communicate terms and conditions associated with health and social care department. It has some specific demands such as extra working hours and rotational shifts. 1.2 Legislative and policy frameworks of the home country that influence the selection, recruitment and employment of individuals to work in St-Patrick’s Nursing Home The recruitment procedure and selection of various candidates in any organisation is based on legislation, policies and frameworks designed by its home country. As St-Patrick’s Nursing Home is situated in London, it should follow policies and structures developed by UK government. Based on employment Act in UK, all the candidates should be given equal chance for jobs in different sectors without discriminating them on the basis of religion, caste, creed and gender. Various legislations and policies have been discussed below. Equity Act 2010: Many conflicts and mismanagement in an organisation occurs due to socioeconomic differences. Hence it is very important for St-Patrick’s Nursing Home to consider the equity act when developing legislation and policies. This act is enacted in UK so that it does not encourage any inequalities based on gender, religion, impairment or social status. Legislations should abide the rules and regulation enacted in this act to eradicate harassment and difference among various groups Equal Pay Act 1970: UK government introduced this act in accordance with the female workers employed in various sectors. The act focused on equal payment offered to all the female employees if same amount and quality of work is performed by them (The Equal Pay Act 1970, 2016). They should not be discriminated on the basis of gender. Therefore it is the duty of St-Patrick’s Nursing Home to follow equal pay act so that all are paid equally. Employment Act 2008: Different provisions have been included in the employment Act so that work related disputes are settled amicably. If St-Patrick’s Nursing Home do not follow these rules and regulation and is found guilty of less payment or no payment then according to UK government they are liable to pay heavy penalties and compensation. In order for an healthcare organisation to function effectively they should set minimum labour wages according to country's standards (Employment Act 2008, 2016). CQC Standards: When St-Patrick’s Nursing Home is recruiting candidates for different job Visit Now to Get HR Assignment Writing Service from professional Writers of Gulf Countries.
positions it is the duty of human resource team to provide safety and welfare to all the employees. They should follow standards and rules assigned by care quality commission. An organisation should plan a recruitment procedure which can select the deserving and best candidate for job. 1.3 Different approaches that may be used to ensure selection of the best individuals and make recommendations for St-Patrick’s Nursing Home Every healthcare organisation requires candidate who is competent enough to manage different tasks at the work place. For selecting the right candidate for a specific job, St-Patrick’s Nursing Home should adopt effective selection techniques. All the methods for selection are identified and developed by the human resource team; hence, it is the duty of HR team to include effective job descriptions, personal skills and specifications for different job positions. Selection approaches used by St-Patrick’s Nursing Home are discussed below. Personal interviews: It is very necessary to conduct personal interviews because it helps in determining skills and abilities of a candidate with the competencies required by St-Patrick’s Nursing Home. After personal interview session, the HR team can conduct various other interviews such as group discussions, structured or non-structured interviews. Employment Test: Employment test during selection of candidates gives and idea about skills and talent in a particular field which is very important to work in any specified organisation. The criteria for all the employment test depends on the type of job position a candidate is recruited for. Employment test can be categorized such as aptitude, IQ, personality, English proficiency and mathematical reasoning tests. Online Short Listing Procedures: For easy recruiting services, St-Patrick’s Nursing Home can invite different candidate to apply for current job position through online websites of the organisation. This criterion of selection is beneficial because it do not consume any time or money. Workshops: This is one of the most effective methods of selecting various candidates based on their personal abilities and skills. Different workshops can be conducted in universities which can help in selecting employees on the basis of knowledge and practical skills. Conclusion/my opinion In my opinion the best method of selecting the most deserving candidate is through personal interviews and employment test. Personal interviews helps in testing the mental ability and communication skills which are very important in performing any job effectively. On other hand employment test helps in determining the technical knowledge and abilities which an individual Visit Now to Get HR Assignment Writing Service from professional Writers of Gulf Countries.
possess to efficiently work in an healthcare organisation.
TASK 2 2.1 Theories of how individuals interact in groups in relation to the types of teams that work in health and social care Every organisation develops a team which includes member with common goals and objectives. They jointly perform different activities in order to achieve goals set by an healthcare organisation. A team based work in St-Patrick’s Nursing Home enables this organisation leads to different benefits such as increase in effectiveness and productivity, providing higher standards of quality care services to all the patients and improving personal satisfaction of the customers and service users. There are various theories which focuses on ways to improve group interaction and ways in which an individual act in a team. These are discussed below. Tukman's Theory of group development: This theory is based on five developmental levels that focuses on establishing personal or professional relationships with the members of same team. This helps in deciding different goals and objectives which are to be achieved by working in a team. The stages of this theory in terms of group working are forming, storming, norming and performing. Balance Theory: Balance theory helps St-Patrick’s Nursing Home to develop in a positive way because it helps in sharing different ideas and mutual interest among different members of the same group. It also decreases the chances of arising conflicts as all the members in a team has got common goals and perceptions. Exchange Theory: Developing cost effective relationship is the main aim of Exchange theory. It also helps in assessing the level of results or outcomes to be achieved before joining St-Patrick’s Nursing Home. Group Behaviour Theory: This theory basically focuses on behavioural patterns of team members in St-Patrick’s Nursing Home. It provides direct or indirect association with all the team members either due to longitudinal or geographical proximities. 2.2 Approaches used by staff at different levels to develop and promote effective team working at St-Patrick’s Nursing Home For achieving team effectiveness and increasing the productivity of any organisation it is very important for all the members of a team to show their sincere involvement towards their job. A team should consist of individuals who are equipped with various technical, practical and knowledge skills so that the performance of St-Patrick’s Nursing Home is increased exponentially with time. All the team members should maintain a unity level in an organisation so that they can Visit Now to Get HR Assignment Writing Service from professional Writers of Gulf Countries.
perform different activities without any disputes and personal conflicts. Different approaches for promoting effective team working adopted by St-Patrick’s Nursing Home have been discussed below. Collaboration: Discussion or interaction between different tea members of a team leads to effective teamwork in an organisation. In order to provide best quality service to all the needy individuals it is very important for all the team workers to help each other. By supporting others in a team, all the members can furnish better care to all the patients. Information Sharing:
St-Patrick’s Nursing Home cannot function properly if there is a
communication gap between different members of a team. All the information related to work should be communicated among all the members for effective functioning of an healthcare organisation. Designing Work Strategies: Developing innovative strategies for working in an healthcare firm helps in encouraging all the individuals to work with dedication and hard work. Group Management: A group should be composed of members with different talents and skills so that all then employees are allotted different goals and objectives to achieve. Support from the Organisation: It is the duty of St-Patrick’s Nursing Home to increase the effectiveness and productivity level of the healthcare home by introducing bonus, gifts and appraisals. This helps in motivating the employees to achieve the target more efficiently.
TASK 3 3.1 Ways to monitor the performance of individuals working in health and social care All the workers employed in St-Patrick’s Nursing Home deserves to be appreciated for their performance and dedication towards work. An organisation can initiate financial or non-financial incentives in the form of appreciation. Individuals recognised as best performer should be rewarded with incentives whereas employee who is weak in his/her performance should be provided with different training to improve the skills and knowledge. Different methods of incentives are as follows. Bonus: Bonus is included under financial incentives which is given to individuals bases on their performance and adherence to targets in St-Patrick’s Nursing Home. They are added up to the salary of an individual (Hacker and Walker, 2013). Target Incentives: Target incentives or appraisals are types of appreciation which are offered if a Visit Now to Get HR Assignment Writing Service from professional Writers of Gulf Countries.
particular target or goal is completed in a given time frame assigned by the organisation. Overtime payments: If an employee in St-Patrick’s Nursing Home is working beyond the working hours scheduled according to the organisation then he/she is liable to receive extra wages or payments based on extra hours of working. Rewards and recognition: This is one of the non-financial mode of incentives which offers reward to the best performer in an organisation . It encourages and motivates other workers to achieve targets on time. Promotions: Promoting an employee to higher level in St-Patrick’s Nursing Home is also one of the criterion of appreciations. Workers who excel in their job responsibilities should be promoted to higher grade in health and social care sectors. Training: Training should always be taken in a positive way because it is also one of the method in which St-Patrick’s Nursing Home tries to recognise hidden talents within an employee. They should encourage all the workers to gain different skills and knowledge so that they can enhance their performance. The trainings benefited me as an HR manager as
iwas able to enmghance the
peorfrmance of the nurses and other doctors. I was further able to interact with them about performance related issues. 3.2 Identification of individual training and development needs St-Patrick’s Nursing Home Every healthcare organisation should recognise basic training needs so that the can plan different training sessions accordingly. All the analysis related to training is based on the cost, types and allocation of funds in the training program. Depending upon the the requirements of StPatrick’s Nursing Home, training programs can be categorized at personal level, activity level or structural level. Identification of training needs are discussed below. Job Analysis: On of the most common method of finding the training requirement at personal level is by job analysis procedure. When HR manager places an advertisement for different job position he/she also includes certain job specifications and persona skills which are necessary for getting selected. In job analysis method, organisation examines the present roles and objectives of an employee and compares it with job specifications mentioned in the advertisement. It proves to be helpful in identifying sections which requires improvement at personal level. Analysis of performance can also assist in determining the needs of training in health and social care sector. Skills Analysis: In order to check the overall performance of St-Patrick’s Nursing Home it is very Visit Now to Get HR Assignment Writing Service from professional Writers of Gulf Countries.
important to examine all the workers on the basis of skill. Health and social care organisation is one of the special firm which requires different skills for performing task. All the employees in the care home should be highly trained and equipped with special skills so that they can provide better healthcare service to all the patients. In order to carry out the requisite skill analysis, I will make use of SWOT technique. The technique is likely to aid in identifying the strengths and weakness of my employees. I can further weork on there threats and create opportunity for better career prospects. Fault Analysis: Analysing faults of employees is also an effective method to identify the training needs. Patients seeking care in St-Patrick’s Nursing Home can report faults and errors made by workers so that they can be rectified through proper training. 3.3 Different strategies for promoting the continuing development of individuals in the health and social care workplace Improvement and development of employees working in an healthcare sector is very important because it keeps a check on progress of all the workers. Many organisations initiate development process but due to lack of interest it is not continued in many sectors. It is very essential to plan a development process so that individuals can be promoted to different levels in StPatrick’s Nursing Home. Different strategies help in continuing development of workers in health and social care department. Continuing professional development (CPD) strategy: CPD strategy can be defined as the manner by which professionals develop knowledge and skills related to personal, business and management as well as competencies throughout a person’s work life. This is one of the most specific development strategy used by
St-Patrick’s Nursing Home in enhancing the promotion of
employees. It allows all the individuals to explore and identify their potentials and talents which is necessary for personal development. It is the duty of HR managers to ensure proper development so that all the workers are capable of providing standard quality health care services. Kaizen strategy: The main aim of Kaizen strategy is to rectify different problems which are responsible for decreasing the productivity of St-Patrick’s Nursing Home. It also provides better improving methods so that the quality of services at nursing home is enhanced. All the members of organisation organises a meeting so that they can discuss factors and reasons which are affecting the productivity of healthcare sector. Different member in the meeting proposes several recommendations and ideas which can be implemented in order to provide correct solutions to various problems.
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TASK 4 4.1 Theories of leadership that apply to the health and social care workplace Leadership in health and social care is very important because it helps in achieving the targeted goals effectively. All the organisation have some pre-defined goals which are expected to be completed in a given time frame. It is the role of an organisation leader to develop strategies which can encourage all the individuals to meet their objectives. Several leadership theories are designed for all the firms which can be adopted to influence individuals to reach their targets efficiently. All the theories which are used by St-Patrick’s Nursing Home are mentioned below. Contingency theory: The contingency theory of leadership implies that a single leadership style should not be implemented to handle different types of situations at a workplace. It is very important to modify the leadership style according to different conditions and problem. If irrelevant styles of leadership are incorporated at certain situation it can enhance the severity of the situation. Hence it is required to take effective steps to deal with different situations.
Situational theory: Situational theory is similar to contingency theory of leadership. It also describes that appropriate and right style of leadership should be applied to different situations. It eases the decision making ability which saves time and reduces the severity of a particular condition. Leadership strategies should not create a sense of de motivation in employees working at St-Patrick’s Nursing Home.
Behavioural theory: This theory focuses on learning abilities of an individual working in StPatrick’s Nursing Home. The theory specifies that leaders are made due to their talents and hard work. It focuses on behaviour and attitude expressed by leaders in different situations. They do not consider mental qualities while selecting leaders for different organisations. 4.2 How working relationships can be managed at St-Patrick’s Nursing Home. Establishing strong communication between different members of St-Patrick’s Nursing Home is helps in building and strengthening working relationships in an organisation. Many healthcare sectors lack proper communication between team members which creates difference and conflicts. If individuals working at a same workplace are able to maintain healthy relationship they feel motivated and respected which increases their interest towards their job. There are many ways in which working relationship at St-Patrick’s Nursing Home can be managed effectively. They are Visit Now to Get HR Assignment Writing Service from professional Writers of Gulf Countries.
discussed below.
Different training programs should be introduced so that they can teach learning, communicating and negotiating skills which helps employees to build healthy working relationships.
Organisation should support in identifying different needs which are necessary to maintain working-relationship in St-Patrick’s Nursing Home. As healthcare sectors work in a team it is important to develop effective communication skills so that all the workers are capable of sharing various information among different teams.
All the workers employed in St-Patrick’s Nursing Home should be given free access to various communication modes such as phones, pagers, internet and Intranet facilities. They should also organise different parties and informal meetings so that workers are encouraged.
If an organisation sticks to same culture for a very long time, it will gradually lead to decrease in productivity of St-Patrick’s Nursing Home . Changing and modifying cultures with time will the enhance the productiveness of the healthcare home.
Employees should also be given personal development training so that they can learn to respect other individual working in same organisation. It is the key criteria for building good working relationships between different members.
4.3 Own experience for the development with the influence of management approaches An optimistic mind state is a key factor which enhances development and progress in any field. Every individual who is working in different sectors experience stressful conditions and overload during the working hours but it the duty of an individual to handle and manage all the situation properly. As I'm an employee in healthcare department I am aware of different workrelated situation which can cause stress. To reduce these types of situation at try to complete my work before the given deadline so that I do not fail to manage my daily routine work effectively. I also discuss issues related to stress with my organisation's manager and supervisors so that they can adopt various methods to reduce stress levels at job.
CONCLUSION The study included various factors which were considered during recruiting candidate to work at St-Patrick’s Nursing Home. It also focused on different legislations, policies and framework of UK that helps in selecting and recruiting individuals in an organisation. Various group interaction theories in relation to different types of team in health and social care were also discussed in the Visit Now to Get HR Assignment Writing Service from professional Writers of Gulf Countries.
report. Further it also included different approaches adopted by St-Patrick’s Nursing Home to develop and promote various teams in the healthcare sector. Different techniques and methods used for appreciation of employees according to their performance was also explored in the above study. The report also mentioned different training needs according to individuals in St-Patrick’s Nursing Home. Lastly, it focused on leadership theories, managing working-relationship and approaches to influence development and management in health and social care.
EFERENCES Boerner, K., Carr, D. and Moorman, S., 2013. Family relationships and advance care planning: Do supportive and critical relations encourage or hinder planning?. The
Journals of Gerontology Series B: Psychological Sciences and Social Sciences. Burford, B., 2012. Group processes in medical education: learning from social identity theory. Medical education. Elliott, P.M. And et.al., 2014. 2014 ESC Guidelines on diagnosis and management of hypertrophic cardiomyopathy. European heart journal. Hacker, K. and Walker, D.K., 2013. Achieving population health in accountable care organizations. American Journal of Public Health.
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