Our Services: Luxury Resorts

Luxury Resorts

In2action is a professional training and activities organisation passionate about improving standards by enhancing team skills and attitudes.

We design, curate and train your teams to deliver unique experiences for your guests that will delight and exceed expectations resulting in improved repeat business, improved feedback and reviews, and improved ancillary revenues. We embed your brand culture in your teams’ DNA across day-to-day operations both back and front of house.

We can enhance your value proposition for a competitive edge.

In2action have developed services specifically to support and fast-track teams working in an environment with high expectations and limited time and resources, and no option for lack-lustre performance. We can help you from the corporate to individual property level, and have experience working in Europe and beyond. We have delivered transformational hospitality customer service, interpersonal and introspective skills training for companies such as Atlantica Hotels, TUI, Protur hotels and P&O Cruises.

We are an ‘Inspiring Learning’ company. Our family of brands, including Kingswood and Camp Beaumont deliver transformative experiences for businesses and individuals - unlocking potential, sparking joy and creating memories that last a lifetime. We have global reach, working in the UK, France, Asia and China to name a few.

Some of our clients

Our experience

Training Services

Forget your preconceptions of customer service training, because

Our approach is genuinely different. We take training beyond the transaction and focus on interaction, enabling powerful behaviour change and brilliant outcomes for your guests. We help staff understand how first impressions and interpersonal skills can have an impact on not just the customer in front of them, but also their own career and professional development.

We recognise that complacent culture, attitude and behaviours can be exceptionally difficult to overcome, that’s why our techniques are designed to surprise and delight. We physically and emotionally engage with staff, we entertain, motivate and embed real skills and learning at all levels of the business. Our impact is long lasting and that’s why we work with reputable national and international brands year on year.

this isn’t it.

Why choose In2action training?

• Training is tailor-made and aligned to your ethos and mission

• We instigate culture change to drive up standards

• We are transformational and class-leading

• Training is memorable and emotive with staff buy in

• We engage participants with real scenarios and practical techniques

• We unleash staff potential, improve performance, retention and morale

• Our delivery is dynamic with a blend of practical, theory and online

How we do it?

Everything is bespoke to you. We embed your culture and values into the training, allowing the sessions to be highly personal to your business with your internal messaging reflected back to your teams throughout the sessions. Using real life scenarios, examples from your business and interactive activities with a twist - we wow staff teams and arm them with the drive, confidence and competency to deliver exceptional customer experiences.

We transform holiday activities to give your business a competitive edge. We’re experts in differentiation and have won awards for our imaginative and adventurous activity programme design and delivery. We really know our stuff and are proud to have supported many industry leaders.

Activity Services

1. Review2. Development -

We like to start our relationships with a good old-fashioned conversation. Whether on video call, or in person whilst walking around your resorts, our team really get to the core of who you are and what you need.

We consider your guests, your hotels and your goals when designing unique activities for your business. We give your activities a concept and purpose which delivers an exciting and memorable customer journey. Our team is made up of creatives, activity instructors and childcare experts and together we know how to develop innovative activity designs which provide the precious experiences that guests come back for.

Build a world of fantasy

Our creative team of activity programme designers have 20 years’ experience in creating fantastical stories and plots which run through activity experiences for families and children. This adds that extra bit of excitement ensuring the experience is truly unique and one to remember.

Bespoke original activities

Our skill set and expertise is diverse. We find ways to creatively use the spaces you have available to enable your team to deliver activities -with a unique twist. From mindful activities to adrenaline fuelled extreme sports, you name it and we can train your team to deliver it.

We’ll listen to you and get to know you

We’ll tailor it to you

Activity Services

3. Transform4. Support -

We’ll transform your people

Activity design is only part of the puzzle. To provide fantastic experiences to your guests the delivery of activities must also be exceptional. We are specialists in training and can upskill your team so they can deliver activities with the skill and enthusiasm your guests deserve.

We consider your guests, your hotels and your goals when designing unique activities for your business. We give your activities a concept and purpose which delivers an exciting and memorable customer journey. Our team is made up of highly skilled creatives, activity instructors and childcare experts. Together we know how to develop innovative activity designs which provide the precious experiences that guests come back for time and time again.

You’re in safe hands

Safety must always come first. With more than two decades of experience, we know what activities will wow your guests, and we know how to train you to deliver them in the safest possible way. We are members of the Royal Society for the Prevention of Accidents (RoSPA) and British Activity Providers Association (BAPA) which helps us ensure we are informed on the preventative safety measures needed for the delivery of activities. We are also fully committed to safeguarding and protecting the welfare of children and always adhere to our safeguarding and child protection guidelines.

We’ll do the hard work so you don’t have to

Back in 2004, In2action embarked on what would be a hugely successful partnership with TUI. Initially working on their First Choice Holidays brand to create an innovative ‘Holiday Villages’ concept that differentiated the product delivery of action-packed experiences for all the family. Over the course of 17 years, we went on to design market-leading programmes for teams in Lapland, hotels, airports, kids clubs, and head offices.

As a full-service training and leisure provider for TUI, In2action were able to design and implement a 360 degree, end-to-end provision for TUI, delivered in five key stages:

TUI Holiday Villages

Ultimate all-inclusive family resorts Spain, Greece, Turkey

The ‘TUI Holiday Village’ concept that we designed had the highest guest return rate out of all First Choice products, and was consistently high scoring for customer service scores. Guest response was also fantastic, achieving on-target customer scores year on year; which took TUI from an average of 80% to over 92%.

“I can wholeheartedly recommend In2action both as a first class adventure activity and childcare specialist and also as a provider of excellent service training which goes above and beyond that of competitors. They are great to do business with and a lot of fun.”

- Luke Gaskins, Head of Hotel Concepts, TUI

Center Parcs

Luxury forest holiday villages France, UK

In2action has been instrumental in the activity provision and training journey of Center Parcs for over a decade, imparting knowledge and skills in activity concepts, design, delivery, and customer service.

“We have engaged In2action in a variety of training projects and from the very first session I attended with the training team, I was completely inspired by the passion, enthusiasm and drive they have for engaging colleagues and transforming our people. We have now worked closely with In2action for over a decade and the quality and consistency of their work cannot be matched.

The training In2action have provided has been instrumental in driving up our standards of delivery and guest experience across our villages and this has been reflected in our guest feedback. They understand our vision and have consistently designed on brand, unique, fun and inspirational workshops that always contain something that surprises and delights us and our colleagues.

Their training delivery is dynamic, engaging and emotive and really transforms the behaviour of our colleagues, buying them in to their impact on our guests and the importance of going above and beyond to deliver the fantastic standards and experiences that our guests expect from Center Parcs.

I wouldn’t hesitate to recommend In2action and we look forward to many more years collaborating on training projects with the In2action team.”

- Heather Perry, Group Leisure Operations Manager, Center Parcs